How to write a sample appeal to the city administration

Filing and consideration of a complaint to the administration

There are several ways to file a complaint with the administration.

Through the Internet. The fastest way. A special form is filled out on the municipal administration website. The response will be sent either to the email address or postal address specified in the complaint.
A registered letter is sent via Russian Post.
Personally through the administration office. Check the website for the schedule for accepting documents and do not forget to bring an identification document of the complainant.
In addition, you can outline your complaints at a personal meeting with the head of the administration and “hand over” the complaint (but also through the office).

Expert opinion

Novikov Georgy Yakovlevich

Practitioner lawyer with 6 years of experience. Specializes in the field of civil law. Extensive experience in document examination.

What if the complaint is not satisfied? You can send a complaint to the prosecutor's office, the governor, and also consider the possibility of filing an administrative claim.

Clarifying questions on the topic

My sewer pipe runs underground through my neighbors yard. There are documents, technical specifications. The neighbors demand that I remove this pipe.

You can agree with your neighbors' demands or refuse them. In the latter case, they can force you to do something only through the courts, if there are appropriate grounds. Complaining to the administration will not help in this situation.

In the center of the settlement, a pit was dug for a spontaneous dump.

Write a complaint using this sample.

In our yard, neighbors keep a large dog on a chain without an enclosure, it sometimes breaks loose, what to do in such cases

First, write a complaint to the district police officer.

I am in the status of orphans. And I have been standing in line for housing since December 8, 2008. I am 20 years old and housing has not yet been issued. They advised me to contact the city administration to get started. Later to the prosecutor's office and court. Tell me how to write a letter to the administration correctly

You need to contact not the administration, but the social security department. Find out the situation. After this, you can prepare a claim in court. There is no point in contacting the prosecutor's office in this situation.

First, write a complaint to the administration, justifying it with possible inconvenience from the proximity to the store. Then you can write complaints about the administration to Rospotrebnadzor and the prosecutor's office.

our neighbor illegally installed a drain pipe from his property onto a public road that runs along other residential properties in the area. The result of such actions was the flooding of areas and frames of the public road.

Write a complaint against him and demand compensation for the damage caused.

I live in an apartment building. There are 4 apartments in the building, 3 owners, one apartment under a social tenancy agreement. The fact is that we have a conflict with one of the owners; they do not take into account the neighbors and the laws. They are going to cover their part of the roof without getting the consent of all the neighbors. What to do in such a situation.

While he hasn’t done anything, and is just getting ready, you can’t do anything. If he commits illegal actions that cause you harm, then you will challenge them in court.

Good afternoon, a neighbor installed a new fence inside a private public area without obtaining consent and violating SNiP standards. Can I file a complaint against her with the district administration? And is there a way to spell it? Thank you.

This issue is not within the competence of the district administration. Contact your local administration or your local police officer. If these measures do not help, then you will file a lawsuit.

Hello. The question is this. During the construction of the road, construction equipment damaged the asphalt surface of the entrance to my site, which I did at my own expense. The customer of this facility was the Administration of this region. How to submit an application (Complaint) in what form? Tell

Such a complaint is submitted in any form. You can use our example as a basis. Most likely you will be asked to resolve the issue with the contractor.

Expert opinion

Novikov Georgy Yakovlevich

Practitioner lawyer with 6 years of experience. Specializes in the field of civil law. Extensive experience in document examination.

Good afternoon Our house came under resettlement. The developer claims that the house is recognized as unsafe, although we have not seen any commissions or reports. Is it possible to file a complaint with the administration against the developer? And in what form should it be presented?

You can file a complaint not only with the Administration. But also to the prosecutor’s office of your municipality. In addition, in this situation, you can go to a personal meeting with the head of the municipality to outline the existing situation.

Material publication date: 05.26.2019

Last update: 06/12/2019

We tell you how to correctly draft and submit an official complaint to the city administration in 2019.

Violations in the construction sector

Housing and communal services can only be described as long-suffering. Reforms in this sector will continue for a long time. At the same time, municipalities play a very important role here.

Of course, the state also makes a lot of efforts to normalize the situation, but, as a rule, these are general provisions and instructions. But the nuances depend on city administrations.

For example, the beginning of the heating season is tied to the climatic conditions of the region. Payment for land (if assigned to an apartment building), included in the rent, depends on the legislation adopted at the local level.

Based on all of the above, the administrations of territorial entities have the right to demand that public utilities properly fulfill their obligations.

We suggest you familiarize yourself with: Receipt for an accident I have no claims, sample 2020 and how to write it correctly

What issues is the city administration dealing with in 2020?

In Art. 37 of the Federal Law “On General Principles of the Organization of Local Government” states that the local administration (the executive and administrative body of the municipality) is endowed by the charter of the municipality with the powers to resolve issues of local importance and the powers to exercise certain state powers delegated to local governments by federal laws and regulations subjects of the Russian Federation.

In other words, this local government body solves so-called “problems of local importance” - from cleaning the streets of your favorite city to building hospitals, schools and kindergartens.

Thus, in 2020 you can contact the administration to resolve issues in the following areas:

City improvement;
Budgetary and financial activities;
Civil defense;
Housing and communal services;
Healthcare;
Use of land resources and nature conservation;
Youth Policy;
Education and culture;
Public order protection;
Occupational safety and employment;
Support for entrepreneurship and development of small businesses;
Social protection of the population;
Transport and communications;
Management and control of district property;
Economics and planning, etc.

How to write a complaint to the city administration in 2020? Legal advice

A well-drafted complaint to the administration of your city should include the following points:

Name of the executive and administrative body of the municipality (for example, “Administration of St. Petersburg” or “Administration of the City of Krasnodar”);
Last name, first name and patronymic of the applicant;
Applicant's postal address;
Contact phone number and/or email address;
Description of the situation that gave rise to the complaint;
Request or proposal of the applicant;
List of attached documents (if necessary);
Date of filing the complaint.

complaints to the city administration (version current for 2019)

Note! The complaint is drawn up in two copies. One copy remains with the administration, the second (with the signature of the person who accepted the application) remains with the applicant. Subsequently, this document can act as written evidence when going to court.

How to write a complaint against the city administration?

Are you dissatisfied with the work of local governments? In accordance with current legislation, you have the right to file a complaint against any actions (or inactions) of the city administration. For example, if the administration:

Denies registration for housing to a large low-income family;
Does not provide monetary compensation or temporary housing for fire victims;
Does not allocate funds for the repair of a school or preschool institution;
Does not issue a building permit without reason;
Refuses to issue a warrant for excavation work, etc.

The basic requirements for written appeals to self-government bodies are enshrined in Federal Law No. 59-FZ of May 2, 2006 “On the procedure for considering appeals from citizens of the Russian Federation.” In accordance with Art. 7 of this law, a complaint to the city administration must contain the following information:

Information about the addressee of the complaint (name of the local government body or full name and position of the person to whom the written appeal is submitted);
Information about the applicant (full name, postal address, email address, contact phone number);
The essence of the problem that the applicant is addressing;
Applicant's request/suggestion;
The arguments on which the applicant bases the request/offer;
List of attached documents;
Date of filing the complaint.

Note! The complaint is drawn up in two copies - the second copy (with the signature of the person who accepted the appeal) remains with the applicant. Subsequently, this document can act as written evidence when going to court.

You can file a complaint about the actions/inaction of the administration to several authorities at once:

Complaint to the head of the local government. Internal control is not always an effective measure, but in some cases a complaint against an official and subsequent internal proceedings helps restore justice;
Complaint to the prosecutor's office. It is this body of state power that oversees compliance with the Constitution of the Russian Federation and the implementation of laws by local government bodies and their officials;
Going to court. If pre-trial proceedings do not bring results, then you can go to court to protect your rights.

— Financial law — Where to complain about the actions of the district administration

We invite you to familiarize yourself with: The balance of the property tax deduction transferred from the previous one

Lawyer's answer to the question: complaints against the administration Yes, of course. Write a complaint to the District Administration (how to do this)? Such a request is completely legal, so don't be shy.

Even if you made a mistake with the address of the appeal, then representatives of the government authority are obliged to independently forward your application within a week to the authorized body or official in charge of the essence of the issue, while it is strictly forbidden to forward appeals to those officials and managers, actions (inactions) which are being appealed. Send an appeal in the form of an electronic document Before sending an electronic appeal, you must fill out the form correctly.

But it is worth understanding that such a document must be drawn up by the person against whom the violation was committed. You cannot write a statement for another person.

Such powers are exercised either by representatives or by certain civil entities. They have the right to protect order and defend the rights of the population.

However, in the latter case, remember that the statute of limitations for filing an administrative claim to challenge a decision of an authority or the actions of an official is reduced and failure to do so will result in a court refusal.

A citizen has the right to file a complaint against the city administration in the following cases:

the administration does not control the work of city services and at the same time refuses to consider the claims of citizens without good reason;
employees of executive authorities perform their duties poorly or not at all, and use their official position for selfish purposes;
when managing a city, actions or inaction create conditions that are dangerous to the life and health of citizens;
administration employees ignore statements and complaints from citizens on issues that directly relate to the competence of the administration;
authorized persons working in the city administration, taking advantage of their position, violate and infringe on the rights of citizens (meaning those rights that are prescribed in the Civil Legislation);
the head of the city and administration employees make and make decisions that contradict the current legislation of the Russian Federation.

Where can I complain about the city administration?

The first option is to file a complaint with the head of the administration. This option is acceptable when you need to complain about administration employees. Filing a complaint allows you to resolve the problem within the governing bodies.

The head of administration is obliged to conduct internal audits and eliminate the problems described in the complaint. After all inspections, the citizen must receive a written notification of the measures taken regarding his complaint and the results of the work performed.

Filing a claim with the administration of a locality, municipal district or constituent entity of the Russian Federation is one of the mechanisms for pre-trial restoration and protection of the rights and interests of the applicant. The effectiveness of this method of solving problems directly depends on the correctness of drawing up and filing a complaint.

The administration of a locality (city, district, rural settlement) resolves the following issues:

use, disposal, leasing, maintenance of residential and non-residential premises and buildings in municipal ownership;
organizing supplies and providing citizens with utility resources (electricity, gas, water, heat), regulating housing and communal services tariffs;
road activities within the boundaries of a populated area, including the arrangement of parking lots and public transport stops;
provision of social housing and other assistance to low-income citizens and regional beneficiaries;
waste collection, organization of landfills;
landscaping and cleaning of areas owned by the locality, for example, city parks;
urban planning activities, development of building plans, issuance of permits, etc.

A complete list of the rights and powers of administrations at the level of an urban or rural settlement, municipal district and above is given in Federal Law No. 131 of October 6, 2003. In parallel, local regulations are in force in each locality: charters, regulations.

Before contacting the administration, you should clarify whether it has the authority to consider and resolve the applicant’s issue. If not, the complaint will be forwarded and with a high degree of probability it will be “lost.” For example:

The operation of kindergartens and schools in small settlements falls under the competence of the municipal district, and not the city or village.
Departments and departments for control in the housing and communal services sector operate at almost all levels of government.
However, before complaining about the management company to the city administration, you need to contact the administration of the intracity district.

We invite you to read: Apartment tax: who, when and how much should pay

The requirements and registration of a complaint are given in Art. 7 Federal Law No. 59 dated 02.05.2006. A properly drafted written appeal includes:

name and postal address of the local government body: you can indicate specific full names if the complaint is submitted directly to the Head of Administration or the responsible official;
your full name, address for sending a response, contact information;
a title with a brief essence of the appeal (“Complaint about neighbors, constant noise at night”, etc.);
description of the problem;
requirements;
personal signature and date.

There are no exact forms to fill out, so the complaint can be made in free form. It will be left unanswered if:

the applicant did not indicate his name (anonymous) or address for sending the response;
the complaint is not signed;
contains obscene language or threats;
cannot be read (it is better to type the text on a computer and sign, indicate the transcript and date manually);
does not include the applicant's requirements, but only a description of the problem;
is submitted again (previously the same appeal was considered and a response was given).

Sample 2019

Much attention should be paid to the description of the problem and the requirements of the complaint. If we are talking about the poor condition of a road managed by the municipality, you must indicate:

its extent that connects;
when was it built?
How often do major and pothole (“selective”) repairs take place?
what is it used for (for example, for daily trips of area residents to work, kindergartens and schools), are there alternative routes;
what consequences does poor road condition lead to (damage to car suspensions, flooding of certain areas, violation of citizens’ rights to safe road traffic);
who is responsible for the condition of the road;
It can be pointed out that the lack of major repairs is a manifestation of negligence, a consequence of the inaction of officials, etc.

If the applicant wants to confirm the facts with evidence (for example, photographs), he numbers them and makes an inventory at the end of the text of the complaint.

Requirements should be built on the basis of the facts presented. They are formulated as specifically as possible so as not to give the official any reason to provide an “excuse” instead of an objective and comprehensive answer. For example:

conduct a fact check;
organize major repairs of the road section;
determine the period during which these measures will be taken;
personally control the execution;
bring to justice officials who showed negligence (inaction), etc.

At the end of the complaint, the applicant may indicate that in the event of an unlawful refusal to take action or untimely consideration of the appeal, he is ready to appeal to the prosecutor's office or court.

Complaint to the prosecutor's office about the inaction of the administration. How to write it, and how is it different from a statement?

Nowadays, sometimes you find yourself in undesirable situations: either you violated something, or your rights were violated, or you witnessed how someone violated something.

What to write to the prosecutor's office: a complaint or an application? And how does a complaint to the prosecutor’s office about the administration’s inaction differ from a similar complaint?

An application implies a written request to exercise one’s rights specified in the Constitution of the Russian Federation.

A complaint is written when your rights have already been infringed or violated. A complaint is written in case of unlawful actions or inaction and passivity on the part of government bodies, officials,

Example of a complaint to the city administration:

First Deputy Head of Administration

Litvinov Alexey Alexandrovich

From Oceanova Marta Ernstovna

Mathematical Lane, 10

COMPLAINT

I am the owner of a residential building located at the address: Vladivostok, Mathematical Lane, 10.

Access to my house must be on a public dirt road.

However, this road is in extremely poor condition. No one is maintaining the road surface. As far as I know, the last time the road was leveled with a grader and filled was in 2009.

During these 10 years, the road fell into complete disrepair. The stream that flows next to the road overflows over it during the flood period.

Not only a passenger car, but also an ambulance and a fire truck cannot reach my house along the road at any time of the year, which jeopardizes my health and safety, as well as the health and safety of my family members.

In accordance with Art. 12 of the Federal Law of December 10, 1995 No. 196-FZ “On Road Traffic Safety”, the responsibility for ensuring compliance of the condition of roads during their maintenance with established technical regulations and other regulatory documents rests with persons engaged in the maintenance of highways.

In accordance with Art. 17 of the Federal Law of November 8, 2007 No. 257-FZ “On highways and road activities in the Russian Federation and on amendments to certain legislative acts of the Russian Federation”, the maintenance of highways is carried out in accordance with the requirements of technical regulations in order to ensure the safety of highways, as well as the organization of traffic, including by maintaining the uninterrupted movement of vehicles on roads and safe conditions for such traffic.

Taking into account the provisions of Articles 13 and 18 of the previously specified Law No. 257-FZ, the responsibility for the maintenance, servicing and repair of the previously specified section of the road lies with local governments.

On the basis of the above,

Ask:

Conduct an inspection of the section of the road that is the entrance to house No. 9, located in Mathematical Lane.
Carry out repairs to the previously specified road, filling it, leveling it, laying a drainage pipe for the uninterrupted flow of the stream, and also take measures for regular further maintenance of this road.

Matematichesky Lane, 10 within the period established by law.

Application:

Photos of the road

Complaint filing date: May 24, 2020

Note! If you have questions or encounter any difficulties when preparing a complaint to the administration of your city on your own, you can always seek free legal advice from the specialists of the CenterSoveta portal. The average waiting time for a response from a lawyer is 15 minutes.

Established forms of appeals

When filling out the application form, in accordance with the Federal Law of May 2, 2006 No. 59-FZ “On the procedure for considering applications from citizens of the Russian Federation”, you must indicate your last name, first name, patronymic (the latter - if available), postal address to which a response or notification of forwarding the appeal has been sent, as well as state the essence of the proposal, statement or complaint. In the absence of the specified mandatory details, as well as in a number of others, the appeal may be left unanswered. In addition, a written appeal containing obscene or offensive language, threats to the life, health and property of the official, as well as members of his family, will remain unanswered on the merits of the questions raised.

We draw your attention to the inadmissibility of abuse of the right to appeal to government bodies and the responsibility provided for by law in this area of public relations. If the application contains knowingly false information, the costs incurred in connection with its consideration may be recovered from the author.

Appeals from citizens received electronically, in accordance with Federal Law No. 59-FZ dated May 2, 2006 “On the procedure for considering appeals from citizens of the Russian Federation,” are registered and sent depending on the content no later than three days. An electronic appeal containing issues the resolution of which is not within the competence of the administration of the municipality is sent within seven days from the date of registration to the relevant body or the relevant official whose competence includes resolving the issues raised in the appeal, with notification of the citizen who sent the appeal about forwarding requests.

The response to the electronic appeal is sent to the applicant in writing to the specified postal address or electronically to an email address.

We ask you to follow the specified legal requirements, fill out all the proposed details and clearly formulate the essence of the appeal. This will significantly speed up its consideration.

How to properly file a complaint with the city administration? Procedure for 2020

In 2020, a complaint to the city administration can be filed in any way convenient for you:

Personally - through the administration office;
By mail - by registered mail with a list of contents and notification of delivery;
Via the Internet - using the online reception on the official website of your city administration.

Note! As a general rule, the period for consideration of a complaint to the city registration is 30 days.

Home » Documents » Agreements » How to write a complaint to the city administration?

How to write a complaint against the city administration?

Since we are talking about a serious document, before drawing up a claim, you need to know some important rules:

The use of insults, threats and obscene language is not permitted.
The essence of the matter must be presented in a concise form, in simple sentences and with reference only to verified facts.
In addition to samples of complaints to the city administration, you can find a special form on the Internet, and there are certain differences between the form for ordinary citizens and companies.
Strong evidence in the form of scanned documents, photos and videos will help motivate officials to make efforts to solve your problem.
You should not try to force pity - the text should be emotionally neutral - the more facts with dates and mentions of specific persons, the better.

There are different ways to submit applications: through the official website, by email or regular mail, and also in person. In the latter case, you need to clarify in advance where to submit the document and what hours the official who receives them works.

satisfy the claim, transfer it to another body for consideration, or refuse. Sometimes the process of studying the circumstances can be delayed, for example, if the case requires an expert opinion or many interested parties are involved. If the review period is extended, the applicant receives a corresponding notification.

How to draw up a document correctly

Filing a complaint to the city administration is one of the effective ways to protect the rights of a person whose interests have been violated in pre-trial proceedings. The results of such appeals often depend on how competently the corresponding claim was filed.

According to Article 7 of the Federal Law of May 2, 2006 “On the procedure for considering appeals from citizens of the Russian Federation,” an application submitted to the administration of a locality must include the following data:

Full name of the addressee, position of the authorized person to whom the complaint is sent;
Full name of the complainant, place of residence, telephone number and email address for communication;
The circumstances of the situation that needs to be resolved;
Complainant's claim;
Evidence confirming the validity of the submitted claim;
List of attachments to the appeal;
Document submission date.

The application to the city administration is written in two copies. In this case, the official accepting the complaint must make a note of acceptance on the applicant’s copy. This claim may serve as evidence in the event of litigation.

Written appeals

Written appeals from citizens and work with them are regulated by the Law of the Russian Federation “On the procedure for considering appeals from citizens of the Russian Federation” No. 59-FZ dated May 2, 2006. Requests for solving various problematic issues and situations can be sent to government bodies in writing in the form of a proposal, statement or complaints.

Today, an electronic form for sending applications and requests is also available, which is equivalent to a written one.

The addressee must be indicated at the top of the application. It can be:

Name of the state organization or local government body. Full name of the official in whose name the application is written. Position of the employee for whose consideration the document is proposed.

The applicant must also indicate his full name, postal address for communication, the essence of the issue (application, proposal or complaint), at the end put his signature and the current date. The electronic form for sending appeals requires the user to indicate an email address for further communication and transmission of the response.

Handling appeals in the Ordzhonikidze district

The administration of the Ordzhonikidze district entrusts this activity to a specially created sector for working with written appeals from citizens.

The activities of the sector are as follows:

Organizing a personal reception of citizens living in the Ordzhonikidze district, making an appointment with the head of the district Administration. Registration of written appeals, recording them, receiving and registering applications, complaints and petitions submitted to the Administration from other authorities. Transferring documents for consideration by management. Control over consideration of citizens' applications. Checking the status of work with oral and written requests from citizens in the Administration departments. Analysis of documents and work performed.

The sector for working with citizens' appeals is located at the address: Ekaterinburg, st. Babushkina, 16, office No. 108.

Phone: 304-25-01, opening hours: Mon-Thu – from 9:00 to 18:00, Fri – from 9:00 to 17:00, break from 12:30 to 13:18.

Terms of consideration

An application or complaint received from a citizen must be registered and marked with an entry number and the date of acceptance for consideration. According to the law, a written document must be registered within 3 working days from the day it was submitted to a state body, local government body or from the day the appeal was sent to an official.

The law allows consideration of written appeals from citizens by officials or government bodies within 30 days if the issue contained therein is within the scope of their official competence. If a document contains issues beyond the competence or powers of a given government agency or official , then within 7 days from the date of registration it must be forwarded to government bodies or officials who have the necessary competence to resolve such issues.

In some cases, the period for consideration of a written appeal from citizens is extended by another 30 days, of which the applicant will be notified in writing or by e-mail.

No response

In some cases, there may be no response to an application from a government body or official within the time limits provided by law. The reasons may be as follows:

The document does not contain the citizen’s full name and postal address. The application contains offensive statements addressed to officials, threats to their life, health or property. The text is illegible and cannot be read. If a response to a similar appeal submitted earlier has already been given, and a new application does not contain information about new facts and circumstances in the situation under discussion. The answer to this question requires the disclosure of state secrets or other information protected by law.

See also: Requirements for a functional diagnostics room in a clinic

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Reasons for appeal

The city administration is authorized to resolve problems related to:

with provision of the population with communal resources (electricity, water, and gas supply, heating);
with the procedure for the use and disposal of municipal real estate (residential and non-residential), as well as their lease;
with the arrangement of parking spaces and stops for public transport, as well as other issues related to road activities within the municipality;
with the provision of social housing and other assistance for privileged categories of the population and citizens recognized as low-income;
with the procedure for organizing landfills and garbage removal;
with urban planning activities, registration of permits for development issues;
with cleaning and landscaping work in parks and other objects that are municipal property, etc.

Attention! An exhaustive list of the powers of the administration is contained in Federal Law No. 13 of October 6, 2003. In addition, the activities of city administrations are regulated by regulations issued at the municipal level.

How to obtain permission to build a house on your own land in 2020, read here.

Grounds for filing a complaint

It is immediately necessary to clarify that the city administration does not resolve all issues.
As in most government agencies, issues of territorial subordination and competence are relevant here. In particular, the administration of a locality (city or village) is responsible for solving the following issues:

Management of residential and non-residential real estate funds.
Providing residents with resources: gas, water, heat.
Road situation within the populated area, including the organization of public transport stops.
Social benefits and financial assistance to needy citizens.
Urban planning: distribution of areas for development, issuance of building permits.
Landscaping.
Construction of landfills and waste removal.

On a note!
If the complaint is sent to the wrong address, it will be forwarded to the correct department. This delays the consideration time, and increases the likelihood that the claim will simply be “lost” in the offices of municipal officials. Download for viewing and printing: Federal Law of May 2, 2006 No. 59-FZ “On the procedure for considering appeals from citizens of the Russian Federation”

Ways to file a complaint

Today, many citizens are afraid to enter into conflict situations with officials of municipal authorities, even in cases where the latter exceed the powers granted to them.

It should be remembered that any citizen must know how to defend their legal rights and interests if they are violated by the actions of third parties.

Important! Our qualified lawyers will assist you free of charge and around the clock on any issues. Find out more here.

With a competent and serious approach to this issue, solving the problem in your favor will be quite simple. To do this, it is advisable to consult a competent lawyer in advance.

To contact the city administration with a complaint, you must have serious reasons.

If there are any, a citizen has the right to file a complaint and send it in one of the possible ways:

At a personal reception. To do this, you need to visit the city administration and contact the secretary with two copies of the complaint drawn up in advance. One copy is submitted for consideration, and the other remains with the applicant (after the responsible person makes an acceptance mark on it).
By post. If for some reason you cannot contact the administration in person, you can send a complaint through Russian Post. To obtain information about receipt of the appeal by the addressee, the claim should be sent by registered mail with acknowledgment of receipt.
In electronic form via the Internet. Now any city administration has its own official website, where an electronic reception has been created for filing complaints and appeals from citizens.

Time frame for consideration of the appeal on its merits

The city administration considers the application within thirty days from the date of receipt (for issues related to migration, this period is twenty days).

Note! For complex situations, the consideration period may be extended by another thirty days. In this case, the complainant is sent a corresponding notice.

Expert opinion

Novikov Georgy Yakovlevich

Practitioner lawyer with 6 years of experience. Specializes in the field of civil law. Extensive experience in document examination.

When submitting a complaint to the administration in person, the period begins from the date indicated by the receiving person on the copy of the complaint, which remains with the citizen.

When sending a document by post, the period is calculated from the date of delivery of the complaint to the addressee, which is indicated in the notification.

When sending a complaint electronically, you should understand that technical problems cannot be ruled out, so the appeal may simply not reach you.

Terms of consideration

A complaint submitted to the administration is considered within a month . In exceptional cases, the time may be extended by another 30 days:

If the complaint is filed in person, the month period is counted based on the incoming mark (registration and affixing of the complaint number).
If by mail - from delivery of a registered letter.

Procedure for consideration:

All requests first go to the office or incoming message processing department. Each complaint is entered into the information and analytical system (AIS) and numbered. Based on it, a cover letter is drawn up (topic, essence and requirements in brief). This preliminary check “weeds out” repeated, obscene and unreadable messages.
In response to a complaint, a control card (“personal file”) is created. It contains information on all active actions (visiting the site if necessary, requesting materials, content of resolutions, etc.). All documents and annotations are stapled and submitted in this form to the responsible official for examination.
A response with a personal signature of an authorized administration employee is sent to the applicant in paper form at the specified address and (or) electronically by e-mail. A report on measures taken that affect the interests of an indefinite number of persons can be published openly on the administration’s website (for example, on holding a developer accountable for violating standards for the construction of residential buildings).

When a complaint may be left unanswered

The legislation does not provide for a special form for complaints to the administration, so the appeal can be drawn up arbitrarily. However, in some cases the claim may be left without consideration.

Such cases include:

the complaint is submitted anonymously or does not indicate the return address of the applicant;
the document is not signed by the citizen;
the text of the appeal contains profanity and insults;
the document is written illegibly (therefore it is better to type the complaint on a computer and then put a date and signature on it);
the text of the complaint does not reflect a request to the administration, it only describes the situation;
the complaint was filed by the citizen earlier, the situation has already been considered by the city administration.

Watch the video. Contacting the administration:

Rights of applicants

Persons who contact the city administration with a request to resolve a problem have the right to expect that the complaint will be considered within the period established by law, and as a result, the necessary measures will be taken by authorized persons.

Applicants have the right:

track the process of consideration of the application;
find out the interim results of the consideration of the complaint, study documents and materials, if this does not contradict the provisions of the law on state secrets and does not violate the rights and interests of other persons;
count on receiving a written, reasoned response from the administration regarding the stated problem;
in case of disagreement with the decision of the city administration, appeal it in court.

If the appeal submitted by a citizen falls within the competence of the administration, then the authorized official is obliged to accept it.

Where to complain about the inaction of the administration

If, after the expiration of the period established by law for consideration of the complaint, a response from the city administration has not been received, the applicant has the right to appeal to other authorities.

You can submit a complaint about the inaction of the administration:

the head of the municipality (sample complaint here). Such treatment does not always bring the desired result, but in some situations it can help resolve the problem;
to the prosecutor's office (sample complaint here). The employees of this body are entrusted with the functions of supervision and protection of compliance with constitutional rights and the legality of actions performed by employees of the municipal government;
If it was not possible to resolve the situation pre-trial, the complainant has the right to file an application with the court (a sample claim is here).