Recalculation for heating; recalculation for heating according to Resolution 354

Application for heat supply recalculation sample 2020

The category of ODN includes, for example, technological flushing of the water supply system, draining water during repairs, operation of pumps, elevators, lighting of entrances, etc. Contents: How to check the correctness of charging for ODN

• During October - November 2009, at outside air temperatures from + 5 to - 5 ° C, the air temperature in the apartment did not rise above 17 - 19 ° C, and when frosts reached 20 ° C in December 2009, it dropped to 15.0 - 17.6 oS.
• The fact is that the air temperature in apartment No. 124 of building No. 1 on the street.

Application to the management company for payment for heating If during the billing period housing and communal services were provided in inadequate quality, you can demand a reduction in payment for them. Or even a complete cancellation of payment for the period of improper service. The norms for consumption of thermal energy in an apartment building can be found in Resolution 354.

What should be the air temperature in the apartment rooms? Payment for heating at the full tariff is possible only if the air in residential premises is heated to the required temperature during the heating season. It is not difficult to check it even in the absence of professional devices.

You can record the air temperature using a thermometer, and the radiator surface using an alcohol thermometer (tightly tying it to the battery).

1. In living rooms the air should warm up to at least +18, in corner rooms - up to +20.

Thus, the norms of temperature conditions and thermal energy consumption are determined by Government Decree No. 354.

The document stipulates that the air temperature in the apartment should not be lower than 18 degrees.

If this requirement is violated, the homeowner has the right to demand a recalculation of the amounts billed by the heat supply organization. Design features The main legal document on the basis of which the payment for heat supplied in the previous period is recalculated is Government Decree No. 307 dated May 23, 2006.

Sample application

To the Chairman of the Solnechny Homeowners Association, A.S. Karpenko from Gulkina I.I. Address: Novosibirsk, Kosmonavtov street 18-21

Statement

I am the responsible payer for the provided housing and communal services, including heating. During the period of living in this house, she never made any missing or late payments. All receipts for services provided are paid in full by me.

During the period from November 6 to November 16, 2020, the air temperature in the apartment was 15 degrees. The temperature standard in premises intended for residential use is established by Government Decree No. 354 of May 6, 2011, SanPiN 2.1.2. 2645-10, GOST R 51 617-2000. The minimum temperature should be 18 degrees. All measurements taken must be set out in reports attached to the application.

In connection with the above, I ask you to recalculate payment for heating in the period from November 6 to November 16, 2020.

Gulkina I. I. 11/19/2016

As a result, all homeowners may demand a recalculation of heating payments due to a violation of their rights and legal norms. If residents notice that it is cold in the apartment, or heating is not provided at all during the corresponding period, they have the right to file a statement and seek a recalculation of payment. This can be done by first measuring the temperature and recording it in the appropriate form. An application for recalculation of heating payments is written in free form, but taking into account certain rules for filling out such documents. If the management company does not fulfill its obligations, the applicant has the right to file a lawsuit.

Application for recalculation of utilities

» » » 5/5 (8) is submitted to the organization that supplies these services. Please note! The text of the application must include the following information:

1. in the text of the application it is necessary to describe the utilities for which residents require recalculation;
2. if the tenant was absent from the apartment, it is necessary to write down the period during which he did not use housing and communal services.
3. the header of the document contains the full name of the organization that provides services to apartment residents, as well as information about the resident: his last name, middle name, address and personal account;
4. it is necessary to indicate the reason for poor quality provision, for example, a break in the supply of hot water from such and such a date;

The application must be dated and signed by the applicant at the end. Supporting documents must be attached to the document.

For example, these could be tickets, certificates from a clinic or hospital, acts. ATTENTION! Look at the completed sample application for recalculation of all payments for utility services: To recalculate payments for utility services, the management company must conduct an inspection of the premises. If the management company ignores the requirement to carry out an examination, then it is necessary to draw up a report in the presence of two witnesses.

The completed act is sent to the management company. Important!

If the tenant was absent from the apartment, this can be confirmed:

1. a copy of the pages of the foreign passport with marks on the departure and departure dates.
2. certificate of temporary registration in another city;
3. discharge from hospital;
4. travel certificate;
5. tickets that confirm travel to and from the business trip, as well as invoices for hotel payments;

You can also confirm your absence with a certificate from a dacha or garden association if the tenant lived there during the summer.

Deadlines

Since recalculation is carried out once a year, documents for this should be submitted at the end of the heating season, but not later than one month.

Recalculation, if all necessary documents are available, must be made in strict accordance with Resolution No. 307. The amount will be adjusted for 6 months.

If the application for recalculation is submitted during the heating season, then the month in which the temperature decrease is recorded is paid according to the invoices issued. And then recalculation is made according to the presented measurements.

Application for recalculation for heating sample 2020

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According to Resolution 354 of the Government of the Russian Federation, owners of apartment buildings received a number of benefits regarding payment for the consumption of residential complex services.

For example, citizens have the right to submit an application containing a requirement to recalculate heating costs. Knowing their rights and fulfilling their responsibilities will help the consumer avoid conflict situations with the service provider and maintain independent control of consumption and payment.

For a long time, verification and recalculation of payments for the consumption of utility services were carried out only in cases obliging consumers to pay extra for the services provided. The constitutional rights of citizens of the Russian Federation were grossly violated.

In fact, the contractor can recalculate heating costs every year at a time convenient for him.

For recalculation, established formulas and rules are used. An annual adjustment of payment for the services provided must be carried out by the supplier. If this has not been carried out, the tenant has the right to demand a recalculation.

The cost of heating services is one of the largest expense items for the consumption of housing and communal services.

The understandable desire of every consumer is to save money. Owners of apartments in multi-apartment buildings pay for heat supply on a per m2 basis during the period September – May. The amount is formed by multiplying the established regional tariff by the total area of ​​the apartment. If heat consumption meters are not installed in the premises, payment calculations are carried out by the service provider.

The calculation procedure is established by the Decree of the Government of the Russian Federation.

For consumers, it is more profitable and transparent to account for services using a common house meter.

It is the meter readings that allow you to monitor consumption and understand why the monthly payment amount fluctuates. The difference identified during recalculation between the amount received from the consumer and the amount paid to the resource supplying organization is returned to the homeowner.

Nuances of recalculating heating fees in 2020 - rules, legality under Resolution 354, grounds for the presence and absence of metering devices, samples of complaints and statements

In a number of situations, the utility consumer has the right to send an application to the management organization to change the amount of payments.

Recalculation for heating in 2020 is regulated. The regulatory document specifies the main and minor aspects, as well as formulas and methods for calculating funds. How to return an overpayment for heat. In the absence of heating supply to housing, even for a short period of time, this becomes the basis for recalculation, i.e.

because heating radiators may not heat enough. This situation indicates that the owner received a service of poor quality.

This is also a reason for filing an application with the Criminal Code. However, in order to make a claim, it is necessary to provide evidence of a decrease in the temperature regime in the premises. The main regulatory act governing the recalculation is (as amended in 2020). The document describes the legality of the requirements, explains the nuances of issues related to payment for housing and communal services, and also provides methods.

Despite the current provisions of the PP, representatives of management companies often refuse to recalculate heating costs. Note: utility companies generally adjust the amounts in receipts at the end of the reporting period, i.e. once a year. Based on , we will highlight the main points according to which the consumer of utilities has the right to demand recalculation for heating: The provisions of the document indicate that temperatures below the norm of +18 degrees in the rooms of apartment buildings are unacceptable throughout the season. For corner rooms, a limit of 20°C is set. Depending on the region of residence, environmental conditions may be less than -31°C.

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In this case, the indicators increase by plus two degrees. If the heating is cut off due to an emergency, then the period of absence of heat in the apartment cannot exceed a total of 24 hours in 30 days. Along with this, the law establishes that a one-time shutdown cannot last more than 16 hours. Note: if the thermometer is

Heating character

Residential multi-apartment buildings are mostly serviced centrally, however, there is almost always a certain number of apartments where an autonomous heating system is installed. The possibility of recalculating utility bills, accordingly, depends on the type of heating system.

• Centralized - in this case, calculations are carried out by two different methods, related to the presence or absence of a common building meter. If there is none, then the amount is calculated based on general standards and norms and the average volume of coolant used. At the same time, the quality of heating is not fixed at all, which causes a considerable number of complaints and dissatisfaction. The second method is more objective, since it is based on the readings of a special device - a heat meter, which records the real volume of hot coolant consumed by the building's inhabitants. Further division of the amount between residents is made in accordance with the area of ​​the apartment. The absence of residents during the heating season is not grounds for non-payment, since the dwelling was heated to the same extent as the other apartments, which means the service was provided.
• Autonomous - heating is carried out independently: the required temperature regime is set, the operation of the equipment is maintained, and the timing of the heating season is determined. The amount paid in this case is a fee for the use of energy resources - electricity or gas, and is established upon the fact, that is, depending on the readings of the corresponding meter. The absence of residents in the apartment has an indirect meaning: if the heating system was turned off, then, accordingly, energy or gas consumption was zero. If it operated in support mode, then consumption was present, which is determined by the meter and, of course, paid for.

Payments based on actual meter readings are not subject to recalculation.

Recalculation of heating charges

The insufficient quality of heating services is not at all a reason to lament the injustice of the state of affairs, but a reason to contact the appropriate office with a request to recalculate utility bills. The photo illustrates the poor quality of heating.

According to the “Rules for the Provision of Utility Services,” a decrease in temperature compared to the standard for each hour of the heating season reduces the amount by 0.15%. Since we are talking about hours, not days, a decrease in temperature by one degree entails a noticeable reduction in payment.

You can make the calculations yourself and verify the eligibility of the application.

Calculations are made separately for night and daytime, since the temperature regime at different times of the day is assumed to be different. Daytime is from 5 a.m. to 12 p.m., night time is from 00 a.m. to 5 a.m.

• Q2=Q1*Tdn*Vdn*Pr;
• Q3=Q2-Q1. Where:
• Q2—calculated amount;
• Q1 - heating fee, which is indicated on the receipt;
• Q3 – the difference between the accrued fee and the calculated one;
• Тдн – actual difference between standard and real temperatures during the daytime;
• Vdn – the number of hours per month when the temperature indicator deviated from the norm;
• Pr – conversion factor – 0.0015.

Let's say that during the daytime the temperature in the room reached 16 C. The difference will be Tdn = 18-16 = 2 degrees.

The number of hours per month, if the temperature was kept at the specified level, is equal to: Vdn = 30 * 19 = 565 hours. The amount for heat supply services provided is approximately 1,500 rubles. By substituting the data into the formula, you can find out how much the payment should be recalculated in case of insufficient heat supply.

Q2=1500*2*565*0.0015=2542.5 rub.

Calculations are made in the same way for night time, taking into account that the standard temperature indicator at this time of day should be lower. For example, the value at night is 14.5 C, then:

Q2=1500*(15-14.5)*30*5*0.0015=168.75 rub.

The total amount is equal to: 2542.5+168.75=2711.25 rubles. Accordingly, the recalculation amount will be equal to the difference Q3 = 2711.25-1500 = 1211.25 rubles.

By simple calculations, you can verify that, according to the regulation on the “Rules for the Provision of Utility Services,” the consumer has the right not to pay for heating services even if the difference between the standard and actual temperatures is 1.2 degrees.

The deadlines for applying for recalculation of payment for heat supply services are not regulated. If there is documentary evidence of a temperature deviation from the norm, then the consumer has the right to demand correction of the amounts for any period.

The procedure for recalculating heating fees: regulations, rules for drawing up an application

The central heating system in most cases is characterized by frequent malfunctions and non-compliance with standards. Then apartment owners can raise the issue of changing the payment amount.

There is a certain procedure that allows you to recalculate heating fees: a sample application and rules for drawing up will allow you to do it properly.

Before you find out how recalculation for heating is done, you need to familiarize yourself with the norms of central heating supply.

Inadequate quality of services provided may cause a change in the amount of payment to the Management Company. Recalculation of heating services The first and necessary condition for normal living in an apartment is maintaining the required temperature level. Since it is possible to correctly recalculate heating costs only after familiarizing yourself with heat supply standards, you need to find the appropriate regulatory document.

Currently it is the Decree of the Government of the Russian Federation No. 354 of 05/06/2011.

Any discrepancies from the requirements specified in it may become the basis for recalculation of heating costs.

This document defines the following rules for heat supply in apartment buildings: Daytime temperature in living rooms. Its minimum value for rooms located in the middle of buildings is early +18°C. For corner rooms this figure is higher and should be +20°C; Temperature at night in living rooms.

It may be three degrees below the daily norm; Reducing the outside temperature to -30°C. During this period, heating standards increase from +18°C to +20°C and from +20°C to +22°C, respectively.

This may be one of the factors on how to achieve recalculation for heating; Total time without heating during a month.

According to the standards, during this period a lack of heat supply is allowed for a period of no more than 24 hours in total. However, the fact of disconnection must be recorded. Otherwise, it will be impossible to recalculate for poor-quality heating; Allowable time for one-time shutdown.

It should not be longer than 16 hours.

Temperature standards

It is clear that the basis for making full payment for heating is a certain temperature that is maintained in the apartment throughout the month. But what temperature exactly? Unfortunately, quite often even representatives of housing organizations have a vague understanding of the standards.

The answer is easy to find in Decree of the Government of the Russian Federation No. 354 of May 6, 2011.

• For areas with an average temperature of the coldest five-day winter above -30, the norm is 18 degrees Celsius in rooms located in the middle of the building, and 20 in the corners and end rooms.
• With the temperature of the coldest five-day period being -31 degrees and below normal, they rise to 20 and 22 degrees, respectively . Higher temperatures, among other things, prevent walls from freezing: Soviet-built houses can hardly be called well-insulated.

For reference: SNiPs regulate the temperature not only in residential premises. For the kitchen, +18 degrees , and for the bathroom and combined toilet +25 . However, if it’s cool in your bathroom, this, alas, does not provide grounds for recalculation.

The Government Decree also establishes the maximum duration of heating outages in the event of repair and emergency repair work:

• During the month, the apartment can remain without heating for a total of no more than 24 hours.
• The maximum duration of a single outage should not exceed 16 hours . At the same time, the temperature in the apartment should not fall below 12 degrees.

In addition, it is allowed to exceed the design temperature by no more than 4 degrees; a temperature lowered by no more than three degrees is allowed at night, between midnight and five o'clock in the morning.

If several risers pass through the apartment, and one or more of them heat weakly or do not heat at all - alas, this is not a basis for recalculation as long as the temperature in the room remains within the specified standards.

How to submit an application for recalculation of utilities

› › This article will review a sample 2020 application for recalculation of utilities. Individuals will not only learn how to correctly draw up a document of this kind, but also in what life situations they have the right to use such a service as recalculation of charges for the use of a particular housing service.

Quite often, the relationship between users of utility services and their suppliers develops in such a way that the former have to defend their point of view and prove that they were charged a little more to pay than should be according to the norms of the Housing Code. To restore justice in such a situation, you cannot do without filing an application.

Before drawing up a document that requires recalculation, we strongly recommend that you make sure whether it should be carried out in accordance with current legislative norms or not. As a result of re-calculating the cost for using a certain utility service, residents may receive a slightly lower bill than before in the following situations: If the service was of poor quality.

When paying money for the use of a particular utility service for a certain period of time, which is often equal to one month, it is understood that the user was provided with high quality services, and he has no claims against the supplier.

For example, if the hot water was below the required temperature for a month or the cold water was of an unknown color and quality, then the user is not obliged to pay for this service in full. If the consumer was not in the apartment. It may also happen that an individual was absent from his apartment for some period of time and, accordingly, did not use a number of housing and utility services. If the duration of this period is more than five days, then homeowners who were not in it can safely apply for recalculation.

Application Form

To receive a recalculation for services due to lack of heating, in addition to the act, you will need to draw up an application. You can write it in any form addressed to the head of the utility company - the heat supplier.

It is important to include the following information in your application:

• Provide readings of the actual air temperature outside and in the apartment at the time of signing the acts, as well as during the month or even the heating season, if possible.
• Substantiate your claims with regulatory documents that provide temperature standards in apartments. This will deprive responsible officials of utility services of the opportunity to refuse recalculation. In addition, very often official representatives claim that for any premises in all regions the lower temperature norm will be 18 ℃, but this is far from the case.
• You need to formulate your requirements specifically. If you want to achieve a recalculation, indicate the period and amount of compensation for damage that would satisfy you. If you just want the apartment to be warm again, then say so.

Recalculation for heating

» » 5/5 (5) The procedure for recalculating heating fees is provided for by Government Decree No. 307 of May 23, 2006. This document defines specific situations when the owner of an apartment can demand from the company that provides central heating services to change the payment amount. In order for the application for such recalculation to be drawn up correctly and it was satisfied, you should first study the above Resolution. It defines the procedure for recalculation heating fees, and also indicates what exactly needs to be done. As practice shows, even housing and communal services workers sometimes do not know the requirements of this document.

It is easier for them to refuse than to be guided by the Resolution. If the consumer of services is denied a recalculation, they should move on.

For example, file a complaint with a higher organization or seek protection of rights from Rospotrebnadzor. Attention!

It should be remembered that an application for recalculation should be submitted not only if there are constant interruptions in heating, but also on other grounds specified in Resolution No. 307. Thus, you can submit an application and request a recalculation of heating payments in the following cases:

1. one or two heating batteries have failed, which leads to a decrease in heat transfer. The home does not heat up to the required temperature. That is, the quality of services has deteriorated;
2. the temperature in the living space is below the established norm, which indicates the low quality of the heating services provided. It is necessary to contact us to eliminate the reasons for the supply of coolant at a low temperature.
3. The state has provided consumers with a subsidy for heating, but bills for services are received without taking into account the state benefit. The consumer must submit an application and attach documents confirming their inclusion in the preferential category;

Before submitting an application, the occurrence of each of the current situations must be documented.

For this

Required documents

As legal practice shows, the following documents are usually attached to an application for recalculation of heating fees:

• an extract from the Unified State Register of Real Estate on the ownership of the apartment;
• certificate of ownership of housing;
• technical passport confirming the heated area of ​​the apartment;
• conclusion or order of a housing inspector;
• a court decision that has entered into legal force;
• an inspection report drawn up with the participation of representatives of the housing office, management company or self-government of the residential building;
• an act indicating the fact of an accident on intra-house or adjoining heat supply networks.

This list is not exhaustive and, depending on the circumstances of a particular case, may be supplemented with other necessary papers.

Recalculation for heating

Contents What to do if the amount in the receipt for utility bills is too high, although starting from this year apartment owners do not have to pay for heat in excess of what is required? On January 1, 2020, changes to the Rules for the provision of utility services to owners and users of premises in apartment buildings and residential buildings came into effect.

In this way, it was possible to solve a problem that affected thousands of residents: they were forced to pay for heating not according to the readings of individual metering devices, but according to average consumption standards. This happened because their rights were made dependent on the dishonest behavior of their neighbors, who did not have individual metering devices.

Charges for the received thermal energy are calculated based on the readings of heat meters. There are communal and individual metering devices.

The first are intended to account for the consumption of thermal energy by the entire apartment building for the billing period, and the second - in each apartment. Heating payments are made based on the amount of heat consumed over a certain period, at the price specified in the utility service agreement. Previously, there were rules that established that if at least one individual metering device in an apartment building failed, then the remaining individual meters were not used to calculate heating fees.

For example, in a house equipped with a communal heating meter, one of the residents did not monitor the serviceability of the individual device, which is why it failed.

After this, all conscientious residents of the house automatically became obliged to pay for heating according to established standards, and not according to the readings of their individual metering devices. In most cases, this resulted in an increase in the amount indicated on the receipt.

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Design features

Situations in which payments for heat supply for the previous period are recalculated are determined by Resolution No. 307 of May 23, 2006. If housing and communal services workers do not know about such a document, such important information should be conveyed to them.

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It is possible to recalculate the payment for heat not only in case of its absence or insufficient quantity; there are also other reasons for reducing the payment.

• A smaller payment amount is charged when receiving a subsidy. In this case, the consumer must correctly complete the application and attach copies of documents confirming the grounds for the subsidy.
• The basis for recalculation is the failure of equipment (radiators), due to which the rooms become cold. Housing office workers do not always know whether they should make adjustments to accounts in such a situation; you need to point them to Resolution 307.
• You can also demand a revision of the payment for heat supply if the utility company does not use the payment frequency factor in the payment calculation formula. Due to its lack of size, the payment amount may change significantly. This value applies to payment for heat supply in houses without metering devices.

The coefficient may vary; it depends on how payments are distributed. If the consumer pays for heating in equal installments throughout the year, the payment frequency coefficient will be equal to 1. In the case of payment only during the months of the heating period, this value will be 12/7. the payment system depends on the decision of the general meeting of apartment owners in an apartment building.

The main legal document on the basis of which the payment for heat supplied in the previous period is recalculated is Government Decree No. 307 dated May 23, 2006.

Housing and communal services workers should know this regulation thoroughly. If they state that they have not heard of such a document, then the applicant must bring the information to their attention.

As is clear from the Resolution, it is possible to recalculate the payment for supplied heat both in the event of its complete absence or delivery of improper temperature conditions, and on other grounds:

• providing the apartment owner with a subsidy from the state to pay for heating services. To apply it, the homeowner must submit a corresponding application to the heat supply company and attach supporting documents;
• failure of heating radiators, as a result of which the temperature regime in the apartment is not maintained. As it turns out, some housing office employees do not know that in such a situation they should be guided by Resolution No. 307 and recalculate;
• The next reason for making adjustments to the issued bills are violations on the part of utility companies that do not use the coefficient on the frequency of payments made in the calculation formula. As a result, the amount in the payment order is overestimated. If the house has a heat consumption meter, then a coefficient must be applied. As a result, the payment will be less.

Attention! To calculate the payment frequency coefficient, divide the number of months of the heating season by the number of calendar months. The value of the coefficient may vary.

It depends on the distribution of payments:

• provided that the apartment owner pays for heating in equal installments throughout the year, the value of the payment frequency coefficient will be equal to 1;
• if payment is made only in the months when the heating season lasts, the coefficient will correspond to 12/7.

The choice of payment system directly depends on the decision made at the general meeting of apartment building owners.

Application for recalculation for heating sample 2020

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in the “header” the full name of the organization that supplies the resident with certain services is indicated, and information about the user - f. And. o., address, personal account; in the text, describe those utilities for which recalculation is required; indicate the reason: poor quality provision, break (from what date and until what date); if the tenant was absent, you must also write down the period during which no one used housing and communal services; sign the application and date it. Attach to the document data that can confirm the possibility of recalculation: acts, tickets, certificates, and so on.

The quality of services is stipulated in SanPiN standards, Rules for the provision of public services, and consumer contracts with suppliers.

The new rules establish the possibility of calculating the amount of payment for heating based on the readings of individual appliances in houses that are equipped with a common house heat energy meter and in which not all rooms are equipped with individual appliances.

Interruptions in the supply of gas, electricity, and water are permissible, but in each case a specific period of interruption is established. If it exceeds the real one, you can reduce the payment for this service.

In accordance with Article 10 of the Federal Law “On the Prosecutor's Office in the Russian Federation”, the prosecutor's office, in accordance with their powers, resolves statements, complaints and other appeals containing information about violations of laws. The decision made by the prosecutor does not prevent a person from going to court to protect his rights.

A decision on an appeal against a sentence, decision, determination and order of the court can only be appealed to a higher prosecutor. Hello. In February, they sent a receipt for utilities in which a recalculation for heating was made, exceeding almost 2.5 times the amount of the monthly payment.

There is no information in the justification column for recalculation.

At the same time, a heat energy metering unit is installed in the house and, accordingly, receipts should be issued according to indications. Please tell me which legislative acts to refer to when drawing up an application to the prosecutor's office and lived. inspection During October - November 2009, at outside temperatures from + 5 to - 5 o C, the air temperature in the apartment did not rise above 17 - 19 o C, and when frosts reached 20 o C in December 2009, it dropped to 15.0 – 17.6 o C.

The fact is that the air temperature in apartment No. 124 of building No. 1 on the street.

Where to go

The legislation establishes the unconditional obligation of every owner or tenant of residential premises to pay for the provided utility services in a timely manner and in full. The management company or housing and communal services enterprise is required to provide services of appropriate quality and correctly calculate the amount of payments.

As a rule, rent is calculated by the management company, or these functions are transferred to a settlement center that serves several houses. A typical case where an error is detected on a receipt is a disproportionately large monthly payment amount that is clearly different from previous months. Let's take a closer look at where to go if the apartment bill is clearly overpriced and the citizen does not agree with the housing and communal services receipt.

The management company’s responsibility for the correct calculation of payments extends even to cases when these functions are transferred to the payment center. It is the management company that has all the information about the services provided and current tariffs. Therefore, the algorithm of actions for residents if they were incorrectly charged for housing and communal services will look like this:

• establish the amount of current tariffs on the date of accrual of payments;
• clarify the correctness of the submitted meter readings in order to eliminate possible errors in calculations;
• call or contact officials of the management company or settlement center to eliminate the error;
• if a recalculation refusal is received, submit an official application or complaint to the authorized bodies.

Often, residents do not know reliably about the current tariffs or do not receive information in a timely manner that the rent has been increased. Therefore, before filing an application or complaint, you need to clarify what tariff for housing and communal services is valid in a given locality.

Where can I find out the correct rent and housing and communal services tariffs? To do this, you can contact the following authorities:

• management company or homeowners association servicing an apartment building;
• check the information on the official websites of local or regional authorities that are authorized to set tariffs.

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If an error in the EPD was made due to the fault of the tenant himself (incorrectly indicated the meter data), recalculation will be made when contacting the management company or settlement center. In this case, a new receipt may be issued, or the overcharge may be applied to future pay periods.

In addition, in most regions there is a hotline for housing and communal services charges. You can call about housing and communal services receipts not only if an error is identified, but also to obtain information about tariffs and current benefits.

If the management company refuses to correct the error and insists that it is right, residents have the opportunity to appeal to control and supervisory authorities in the housing and communal services sector. Such bodies include:

• State Housing Inspectorate;
• Rospotrebnadzor authorities.

If citizens are deceived in paying for housing and communal services (the tariff or benefit is applied incorrectly), a complaint must be filed with the State Housing Inspectorate. If the incorrect calculation was caused by poor-quality provision of services, or the management company did not provide utilities at all, it is necessary to involve Rospotrebnadzor.

How to write a reasoned complaint about an incorrect payment for housing and communal services? As a rule, employees of the State Housing Inspectorate or Rospotrebnadzor will tell you what grounds need to be indicated in the complaint.

Prosecutor's office

The prosecutor's office supervises any cases of violation of the law. If such a violation was made during the calculation, citizens have every right to contact the prosecutor’s office with a complaint or statement regarding errors in housing and communal services receipts.

During the inspection process, upon appeal from citizens, the prosecutor's office has the right to send an order to the management company to eliminate violations of the law. These requirements are subject to mandatory compliance by violators of the law.

Another authority to challenge the unlawful actions of the management company is the court. Any actions of enterprises in the housing and communal services sector can be appealed in court, but the burden of proof rests with the plaintiff. Apartment owners will need to provide a reasonable counter-calculation of the amount of utility bills indicating the standards that were violated by the defendant.

The authority to which the apartment owner must contact is determined by the method of managing the multi-apartment residential building.

So, according to the requirements of Art. 161 LCD, responsible for the provision of heating services may be:

• Management Company;
• homeowners association;
• housing construction cooperative.

Depending on who is responsible for providing heating services, that is where you should contact.

Important! If the owners of an apartment in an apartment building have established direct control of their home, then the application must be submitted to the head of the resource supply organization.

Application for recalculation for heating sample 2020

quoted1 > > According to the information specified in it, you can ask for a reduction in the cost of rent for this reason when leaving the apartment for a period of more than 5 days. It must be said that in this case, recalculation will not be made for some services.

For example, the cost of heating and general house needs will remain the same. Other types of housing and communal services are subject to recalculation.

To request a recalculation of utility bills due to the temporary absence of residents in the apartment, you need to contact your management company with a corresponding application. In addition, documentary evidence of what was written will need to be attached to this paper. These could be travel tickets, checks from hotels, certificates from studies, medical institutions, etc.

p. Moreover, the specified evidence must be properly prepared, namely, contain the following information:

1. signature of the person who issued the certificate;
2. organization seal;
3. registration number and date of issue.

But you can do without all this hassle of collecting documents.

To do this, the owner contacts the management company in advance and notifies it of his upcoming trip. Then an employee of the institution comes to the applicant’s address and limits the provision of certain services to him.

This is done by installing special fittings and then sealing them.

Upon arrival, the owner of the property again invites employees of the management company. It is more difficult to achieve recalculation of poorly provided services. Here you will need to provide evidence.

They may be an expert opinion about the poor quality of tap water or the complete absence of hot water supply. Conclusion. Recalculation of utility services is carried out by the organization responsible for their provision. The owner of an apartment or house will need to write an application to review the amount of payment for a certain period.

The application is considered and a decision is made no later than 10 days from the date of its submission.

Sample application for recalculation of heating charges

You are here: / / Contents In a number of situations, a utility consumer has the right to send an application to the management organization to change the amount of payments. Recalculation for heating in 2020 is regulated by PP No. 354. The regulatory document spells out the main and minor aspects, as well as formulas and methods for calculating funds. Don’t understand the material in the article or need help?

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We will definitely answer!>>>If there is no heating supply to the home, even for a short period of time, this becomes the basis for recalculation, since heating radiators may not heat enough. This situation indicates that the owner received a service of poor quality.

This is also a reason for filing an application with the Criminal Code. However, in order to make a claim, it is necessary to provide an evidence base regarding the reduction in temperature in the premises. The main regulatory act regulating the recalculation is Government Resolution 354 (last amended in 2020). The document describes the legality of the requirements, explains the nuances of issues related to payment for housing and communal services, and also provides methods.

Despite the current provisions of the PP, representatives of management companies often refuse to recalculate heating costs. Note: utility companies generally adjust the amounts in receipts at the end of the reporting period, i.e. once a year. Note: if the thermometer is not below +12°C, then recalculation will be refused. Recalculation of heating fees can be demanded if a citizen has noticed that the resource does not meet established standards. To do this, file a complaint with the Criminal Code servicing the MKD. In addition to the application, you will need to create an act that records the violation and indicates the following characteristics:

1. date of;
2. temperature indicators.
3. time;

Owner

General recalculation rules

The main reason for reducing payments for heating is to reduce the temperature in apartment rooms. If the actual number does not correspond to the standard average, you need to take action to protect your interests.

First, you need to contact the management company, write a letter or call, so that their specialist can come to study the problem. Then actions are carried out depending on the reaction of the management company.

There is no exact formula for calculating a common house meter, since the amount of supplied thermal energy does not always correspond to the quality of heating and temperature standards.

To do the recalculation yourself, you can use this formula.

• First you need to calculate the difference between the standard air temperature and the actual one.
• Then you should calculate how long there was a violation of heat supply standards (this indicator is recorded in hours).
• Another number is the size of the standard monthly payment.
• Every hour the heating mode is disrupted is minus 0.5% per degree. The monthly payment is multiplied by the number of hours, by the number of degrees and by 0.15%.

Recalculation can be done both with centralized heating and when the volume of heat is recorded using individual metering devices. In order for the surcharge for poor quality of utilities to be implemented, you need to weigh the legitimacy of your claims and collect supporting documents.