Electric trains, travel rules, fines, travel benefits

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Published: 10/21/2020

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There are situations when a person buys a train ticket, but for a number of reasons cannot use it. Such situations are often associated with a missed flight or unforeseen circumstances that lead to a change in plans. In this case, it becomes necessary to return the train ticket back to the ticket office.

• 1 Legislative framework
• 2 Regulation of the return process according to the rules 2.1 When you can return
• 2.2 Will I need to fill out an application?

How to write down a train ticket

1. Remember what year your troika card was made and update it if necessary. All cards issued before September 2013 are subject to re-issuance. It happens automatically. To do this, you should transfer any amount to the card through a machine in the metro. If everything is done correctly, then after the completed action on the machine’s screen you will see information that the card has been updated and new services are now available to it.
2. If you fail to update your card, you should submit it to a metro employee for expert verification. If the malfunction is confirmed, you will need to write a statement and attach a card to it. A little more than a week and you will have the card again. You can also check the serviceability of the card at the Mosgortrans State Unitary Enterprise kiosk.
3. With an updated card, contact the cashier or issue a subscription yourself at the ticket machine.

Where can I get a train ticket?

• At the ticket offices of suburban stations;
• At Moscow and suburban stations;
• In self-service ticket machines.

You can pay for tickets either in cash or using a bank card.

The legislative framework

In the case of long-distance trains, it will not be difficult to get your money back for your purchase. But the issue with the train is much more complicated due to the low cost of the transport sheet. It is difficult for people to figure out this issue on their own, and therefore they need to study reliable information before going to the checkout to demand change.

The return of the train subscription must take place if there is a good reason and on the basis of Federal Law No. 18. This is the railway Charter that applies to trains moving across the territory of Russia. All necessary information is contained in Article 83 of the normative act.

According to the law, anyone has the right to return money for a purchased ticket if they contact the service several hours before departure (at least 120 minutes). When considering the situation with the train, you need to understand that the law here supports the carrier, not the passenger.

By carefully studying the legislative framework, you can see an obvious contradiction between several acts: the PZPP and the charter. The first document clearly states that any citizen has the right to refuse a purchase until he has completed the trip. And the nature of the service does not really matter.

Russian Railways Rules No. 473 on the transportation of passengers, luggage and cargo luggage by Russian Railways dated December 19, 2013 with current amendments

If you look at the charter of railway companies, it becomes clear that these norms are clearly violated. But the station employees still refuse to return the money in accordance with Federal Law No. 18.

Types of subscriptions and train travel

You can get a ticket for Troika for 1 or 2 trips, as well as the following passes:

• With the “Daily” tariff;
• Valid on weekdays or weekends;
• Including a certain number of trips (10, 20 or 60 trips one way);
• Tied to specific dates (issued for any selected dates within one calendar month).

There are also special tariff plans:

• Greater Moscow (distance radius up to 25 km from Moscow train stations);
• Megapolis+ (distance radius up to 39 km from Kazansky or Kievsky railway stations, also includes the “Greater Moscow” tariff)
• The city is nearby (distance radius is up to 52 km from Kazansky or Kievsky railway stations, also includes the “Greater Moscow” tariff).

Single tickets

There are two types of single train tickets: for one one-way trip and for one round-trip trip.
Validity

A one-way train ticket is valid for one trip during the date indicated on it, as well as for an hour of the next day.

According to the transportation rules, a return ticket is valid for one trip from 00:00 a.m. on the day indicated on the ticket until the end of the next day.

On JSC trains «

Central PPK and JSC
Moscow
-Tver PPK (as of the beginning of 2020), the validity period of the return ticket exceeds the minimum - the ticket is valid until the end of the next day, not counting weekends and holidays.

Having bought a round-trip ticket in Moscow on Friday, you can use it to travel back on Friday, Saturday, Sunday and even on Monday.

Having bought a ticket in Moscow on Saturday, you can go back on Saturday, Sunday or Monday.

If the ticket expires en route, it is extended until the train arrives at the destination station indicated on the ticket.

Discount tickets

Preferential tickets (discounted or cash-free), as a rule, can only be purchased on the day of travel. When purchasing a ticket and en route, you must have with you all the necessary documents confirming the availability of the benefit.

Federal beneficiaries - residents of Moscow and the Moscow region, as well as regional beneficiaries of Moscow can, as a rule, issue free tickets 10 (or less) days in advance at the ticket offices of the Central and Moscow-Tver suburban passenger companies, provided they have a social card.

Regional beneficiaries of St. Petersburg and the region can also purchase a ticket on the day before the trip.

Discount tickets are issued at ticket offices, as well as at self-service terminals (not at all stations and not in all regions).

Please note: free travel does not mean ticketless. Passengers entitled to free travel are required to issue a cash-free ticket at the ticket office or in the terminal before the start of the trip. When issuing a ticket directly on the train, or at the ticket office after the end of the trip, the carrier has the right to charge a fee for issuing a travel document (usually 50 - 200 rubles), except in cases where there is no ticket office and terminal at the departure station (stopping point).

At the training ground of JSC Suburban Ticket.

Please note that the start date of the subscription is indicated upon purchase (by default - the current day)

and it cannot be changed.

"Working day"

Such subscriptions are issued for 10, 15, 20, 25 calendar days

days in a row and for 1, 2, 3, 4, 5, 6, 12 months. On the routes of JSC “Central PPK” in Moscow and the region, “working day” passes are issued only for 1 and 3 months.

For ordinary JSC electric trains, for cases when travel in the Moscow region and Moscow (with the exception of routes within the “old” Moscow) is carried out within one zone, or when the number of crossings of the boundaries of tariff zones (both zones belong to Moscow or the region) is equal to one, a subscription is not issued.

This type of subscription is valid only on weekdays.

When transferring weekends/holidays and working days, the following tickets:

• valid on weekends declared as working days,
• are not valid on working days declared as non-working days.

A subscription issued for a number of months is usually valid for travel for 30, 60, 90, 120, 150, 180, 360 calendar days, respectively.

"Daily"

These passes are issued for 5, 10, 15, 20, 25 days and 1, 2, 3, 4, 5, 6, 12 months.

On the routes of JSC "Central PPK" in Moscow and the region, passes are issued only for 10 days and 1, 3, 12 months. For fast electric trains, 5-day passes are also issued.

On regular trains

JSC
"
Central PPK" for cases when travel in the Moscow region and Moscow (with the exception of routes within the “old” Moscow) is carried out within one zone, or when the number of crossings of the boundaries of tariff zones (both zones belong to Moscow or the region) is equal to one, The subscription is issued for 10 days only.

On regular trains

JSC
"
Central PPK" does not issue a 10-day subscription in areas where per-kilometer tariffs apply (for example, BMO).

This type of subscription is valid for the entire validity period indicated on the ticket, on all days of the week.

When registering at the ticket office of JSC "Central PPK" for this type of subscription for 1 month from a station not included in the "Big Moscow" zone to the nearest Moscow main station, the passenger has the right to free registration of a "Big Moscow" subscription on the same card. To do this, you need to ask the cashier to arrange travel through “Greater Moscow” (free of charge).

A subscription issued for a number of months is usually valid for travel for 30, 60, 90, 120, 150, 180, 360 calendar days, respectively.

"Weekend"

Such a subscription is usually issued for only 30 days. It works by:

• weekends and holidays,
• on the day before a weekend or holiday,
• on the day after a weekend or holiday.

This type of subscription is not issued for routes within the old territory of the city of Moscow (with the exception of the Leningrad direction), on sections of JSC "Central PPK" with per-kilometer tariffs (including BMO), as well as in some other regions. A weekend pass is also not available for satellites and other fast commuter trains.

"For the number of trips"

The subscription is issued only for routes whose departure and destination stations are equipped with automatic turnstiles or other technical means of reading completed trips.

This type of subscription can be issued in all directions in Moscow and St. Petersburg; in most other regions this type of subscription is not provided.

They are issued for 10, 20, 60, 90 trips.

Passes for 10 and 20 trips must be used within 30 days, for 60 and 90 trips - within a longer period (the exact period depends on the carrier). On the routes of JSC "Central PPK" in Moscow and the region, a subscription for 90 trips is not issued, a subscription for 60 trips is valid for 120 days.

This subscription, like all others, can be pre-registered (up to 30 days). The start date of the subscription must be told to the cashier (or selected at the self-service terminal) upon purchase.

For this type of subscription, the trip must begin from the station where the turnstiles are installed (this can be any intermediate station or stopping point within the route, but with turnstiles). In this case, the card must be brought to the turnstile to “open” the trip. If this is not done, the trip will be considered ticketless and you will have to pay the full cost of the trip and the service. The exit turnstile may also not open if there is no entry mark on the card.

Exit at the destination station must be carried out no later than 4 hours after entry. Otherwise, the trip may be “closed” and when approached at the turnstile at the exit, the turnstile will not open, or another trip will be written off.

Please note that if the exit turnstile does not work, you must swipe the card again at the same turnstile, otherwise another trip may be charged.

"On dates"

This subscription can be issued for any dates chosen by the passenger - from 5 to 16 dates.

It can also be issued for even and odd dates (from 14 to 16 dates depending on the month).

All dates must be within the same calendar month.

At the training ground of JSC Central PPK, this type of subscription is issued only for corporate clients and employees of JSC Russian Railways.

"Big Moscow"

Gives the right to make an unlimited number of trips in all directions within the Greater Moscow zone for 30 days. Read more.

Issued for 30 days, cost 1950 rubles.

This pass is not valid for travel on satellites and other fast commuter trains.

"Megapolis Plus" (only for the Kazan and Kyiv directions of Moscow)

Gives the right to make an unlimited number of trips along the chosen route (“there” and “back”), as well as in all directions within the “Greater Moscow” zone.

Issued from the Kazansky and Kievsky railway stations to one of the stations located at a distance of 26-39 km from the station (Kraskovo, Malakhovka, Udelnaya, Bykovo, Ilyinskaya, Otdykh, Kratovo, Korenevo, Ovrazhki, Rodniki, Vyalki, Khripan; Lesnoy Gorodok, Tolstopaltsevo, Kokoshkino, Kryokshino, Pobeda).

Issued for 30 days, cost 2750 rubles.

This pass is not valid for travel on satellites and other fast commuter trains.

Please note: due to the reduction in the cost of a monthly subscription to the Kazansky railway station from August 20, 2020, in most cases it has become unprofitable to buy this subscription to the Kazansky direction, since it is more expensive.

“City Nearby” (only for Kazan and Kyiv directions of Moscow)

Gives the right to make an unlimited number of trips on the chosen route “there and back” as well as in all directions within the “Greater Moscow” zone.

It is issued from the Kazansky and Kievsky railway stations to one of the stations located at a distance of 40-53 km from the station (42 km, Fabrichnaya, Ramenskoye, 47 km, State Farm, 41 km, Donino, 49 km, 52 km, Grigorovo; Aprelevka, Dachnaya, Alabino, Selyatino).

Issued for 30 days, cost 3,700 rubles.

This pass is not valid for travel on satellites and other fast commuter trains.

Please note: due to the reduction in the cost of a monthly subscription to the Kazansky railway station from August 20, 2020, in most cases it has become unprofitable to buy this subscription to the Kazansky direction, since it is more expensive.

"My Moscow Region"

Gives the right to make an unlimited number of trips on the selected route “there” and “back”, as well as in all directions within the “Greater Moscow” zone

It is issued from one of the main Moscow stations (except for Leningradsky) to a station located at a distance of over 53 km and up to 200 km from the station (as a rule, only if there is direct suburban service).

Issued for 30 days, cost 4950 rubles

Please note (especially when issuing a ticket at a machine) that by default a regular monthly pass may be issued, which sometimes costs more and/or includes travel only to the main station without “Big Moscow”. To issue a ticket, you must select “Greater Moscow” from the machine.

This pass is not valid for travel on satellites and other fast commuter trains.

"Mill"

Gives the right to travel on the St. Petersburg Finlyandsky - Melnichny Ruchey section on all commuter trains (including Lastochka trains). The cost is “daily” for 5 days in a row - 450 rubles, “working day” for 30 calendar days in a row - 1800 rubles.

"Profitable"

This subscription is designed for passengers in the Vitebsk direction (St. Petersburg - Oredezh section) who travel long distances (more than 60 kilometers) and purchase season tickets at full price.

The cost of the subscription can be found on the train schedule page of the full version of the website.

The subscription can be issued not only from the Vitebsk railway station, but also from an intermediate station (stopping point), if the route distance is 60 kilometers or more.

"Pushkinsky"

Issued for 30 days on the route St. Petersburg Vitebsky - Tsarskoe Selo, cost - 1800 rubles. “daily” and 1550 rubles “working day”.

"Samson"

Issued for 30 days from St. Petersburg Baltic to the stations New/Old Peterhof (cost - 2600 rubles "daily" and 2200 rubles "working day") and Oranienbaum-1 (cost - 3450 rubles "daily" and 2900 rubles "working day" day"). Valid on regular trains and Lastochka trains.

"Kolpinsky"

Issued for 30 days from St. Petersburg Main to Kolpino station, valid on all commuter trains, including Lastochka. The cost of a daily subscription is 2150 rubles, a “working day” subscription is 1800 rubles.

"Tosnensky"

Issued for 30 days from St. Petersburg Main to Tosno station, valid on all commuter trains, including Lastochka. The cost of a daily subscription is 5,000 rubles, a “working day” subscription is 4,200 rubles.

"#we're on our way"

Issued for 30 days on the routes: St. Petersburg Finlandsky - Vyborg (cost - 15,100 rubles "daily" and 12,700 rubles "working day"), Udelnaya - Vyborg (cost - 14,300 rubles "daily" and 12,000 rubles "working day") Valid on all commuter trains (including Lastochka) along the subscription route, as well as on buses in the city of Vyborg on regular routes, the carrier of which is Vipline LLC:

• No. 1/6 – bus station (precast concrete plant) – microdistrict. Northern;
• No. 2 – st. Dekabrista Lunina – Hospitalnaya St.;
• No. 4 – bus station – Dzhatievo village;
• No. 5 – Onezhskaya st. (City Polyclinic);
• No. 7 – bus station (precast concrete plant) – Tammisuo village);
• No. 8 – bus station (precast concrete plant) – Krasny Kholm village
• No. 9 – st. Gagarina - st. Industrial;
• No. 10 – Leningradsky Ave. (Gas Station “Neste”) – Saimaa Dachas;
• No. 11 – Leningradsky Ave. (Gas Station “Neste”) – Sady village;
• No. 12 – Kharitonovo village – Vyborg – Kharitonovo village;
• No. 13 – Triangular lane. – circular;
• No. 14 – Zheleznodorozhnaya st. (bus station) - circular.

There are also a number of other special passes.

All types of subscription tickets (except for tickets “For the number of trips”

) are valid for an unlimited number of trips. However, repeated passage through the turnstiles at the same station in the same direction (entry/exit) is only possible after 40 minutes.

You can enter and exit at any intermediate station (for tickets “For the number of trips”, before starting the trip, the card must be presented to the turnstile to open the trip, i.e. if there are no turnstiles, then the trip cannot begin at this station).

The passenger has the right to return all or part of the unused season ticket, subject to a fee.

To satellites

and other fast commuter trains (highlighted on the website
in blue
) special tickets are issued (when issued at a ticket machine or ticket office, you must select the category “satellite”, “fast” or “express”) - as a rule, the cost of such tickets is higher than for regular ones train. These passes are valid both on fast trains and on regular trains of the same carrier.

On Aeroexpress trains

(highlighted on the website
in red
with the mark “Aeroexpress”), special tickets are issued at the Aeroexpress LLC ticket office, or via the Internet. Passengers with benefits, in addition to documents for benefits, must present an identity document (passport).

On interregional express trains

(highlighted on the website
in green
) the ticket is issued using a passport with reference to a specific place, the number of seats is limited. You can buy a ticket at a specialized suburban ticket office (connected to the Express-3 automated control system), or via the Internet (including on our website in the “Railway tickets” section). The sale starts 10 days in advance (departure date minus 9 days) at 8:00.

For express trains, which are long-distance trains

(highlighted on the website
in red
with the mark “long-distance” or “Swallow”) the ticket can only be issued
at long-distance ticket offices
(or via the Internet, including on our website in the “Railway tickets” section), the number of seats is limited. Tickets for “Swallows” St. Petersburg - Vyborg are currently issued at regular ticket offices, the number of tickets is not limited.

Please note that at some stations the issuance of tickets for interregional express trains at the ticket office stops 30-40 minutes before the train's departure, even if there are still empty seats. On our website, ticket processing may close 1 hour in advance (on some routes - 2 hours in advance).

Subscriptions and one-time tickets for satellites and other fast trains are also valid for regular trains of the same carrier (for all REX trains from August 19, 2020, the carrier is Central PPK JSC). Subscriptions and single tickets for regular trains for travel on fast commuter trains are not valid.

In some cases, you can apply for an additional payment to a one-time ticket for a regular train - together with the additional payment, the ticket will be valid for an express train. When making an additional payment directly on the train (this is not always possible - they may simply not be allowed on the train with a regular ticket), an additional fee will be charged (usually 100 rubles).

There is no additional payment for a regular train ticket. If you travel with such a ticket on an express train, you will have to pay the cashier-controllers the full cost of travel and a service fee (usually 100 rubles).

How to use a subscription ticket

• You can register for no more than two subscriptions with different tariff plans at the same time for Troika.
• You can use the pass again for the second time in the same direction only 40 minutes after the first pass. If less time has passed, the ticket will not be valid.

The subscription can be booked 30 days in advance.

Attention! If Troika's balance account has already been replenished, then this balance cannot be used to purchase a train ticket. You need to write down the ticket separately at the box office, and the money you already have will be saved on the card balance.

The reason is valid, but tickets are not refundable

If a person is not to blame for the flight delay or its complete cancellation, but the operator refuses to return the amount spent on the ticket, it is necessary to make a written claim.

Company employees do not have the right to refuse to review this document. They are also obliged to give an answer to the passenger and clearly state the reasons for such a decision.

The complaint is sent to the station manager - the ticket office employee must provide this information. If a negative answer is received, then you should visit the boss’s office to personally report the illegal actions of his employees. In the application, it is important to correctly refer to the carrier’s Charter and laws.

If a citizen's claim is officially denied, violating the rules and regulations, then the following must be done:

1. Request a letter indicating the reasons and confirmation with the personal signature of the responsible person, as well as the station’s seal. To get the money back, official evidence is needed, and therefore referring to the words of employees or the boss is pointless.
2. Use the “virtual reception” and write an application using a special form. This can be done online on the official website of Russian Railways. The procedure will not take more than 10 minutes.
3. Write an application to Rospotrebnadzor. This organization controls every service that is provided to the population. If it is not possible to visit the structure in person, then it is possible to file a claim through the department’s portal. To clarify the nuances and resolve any questions, you need to contact the staff by phone. The operator will explain the controversial issues in detail and tell you how to proceed further.
4. Go to court. Although the amount of the ticket may be small, if a citizen is determined to protect his rights, there is nothing left to do but file a lawsuit. But the feasibility of this action is questionable, since the cost of a commuter train ticket is quite low.

If the client decides to sue the Russian Railways company, this can only be done after filing a claim with the carrier.
Otherwise, the application will not be considered. This important nuance must be taken into account. If any controversial issues arise, you can seek a free consultation from the lawyers of our portal.

What to do if it is not possible to purchase a ticket at the boarding location?

A ticketless individual who boards a commuter train at the point of departure, including at the railway station of departure, where there are no railway ticket offices and (or) payment terminals operating, is obliged to pay the fare from the point of departure, including the railway station departure, to the point of destination, including to the railway station of destination, in the carriage or after the end of the trip at the point of destination, including the railway station of destination. In this case, no fee is charged for the provision of services for issuing a travel document (ticket).