Rules for issuing train tickets when purchasing through the website

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Published: 03.11.2018

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Many consumers, when purchasing air tickets, are faced with the need to pay a service fee. And when filing a return for tickets they no longer need, they are faced with the fact that the ticket fee is returned to them minus a service fee.

• What does the cost of air tickets consist of?
• Service fee for issuing air tickets: concept and features of payment
• Service fee for different airlines

Therefore, buyers are concerned about the question of what is meant by a service fee and how to return it.

Rates

This is the cost of transportation on a specific route. It is for the flight that the airline receives money by providing passenger transportation services.

Types of airfare:

• Economy class;
• first grade;
• Business Class;
• round trip flights;
• flights with transfers;
• flights with transfers that last more than a day (stopovers).

Tariffs are set by the carrier itself, which is why different prices apply for the same route.

Factors influencing tariffs:

• season;
• company pricing policy;
• route competition;
• demand for flights;
• services: return, seat selection, luggage, hand luggage.

The fare size is not affected by the place where tickets were purchased, the date of departure, or the number of passengers who checked in for the flight. Air carriers have the right to independently change prices, as this depends on currency fluctuations and increased competition.

The fare amount is usually less than 50% of the total cost that each passenger is required to pay. An extra charge for registration, commission, taxes, and fees charged by a travel agency or other intermediary company are added to the selected tariff.

The fare is always fixed; airports and travel companies cannot increase it; only the air carrier has the right to change prices

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In what cases can you not cancel an e-ticket?

Since 2020, refundable and non-refundable passes have become available for sale on long-distance trains. The latter are usually sold at a significant discount.

If a passenger refuses a non-refundable travel pass, he will receive only the cost of paid services (insurance, food, luggage and/or pets), bed linen minus the Russian Railways commission in the amount of 203.5 rubles. An exception applies to cases where the amount to be paid is less than the commission.

The grounds for forced return are:

• illness or death of a passenger or relative;
• flight delay, cancellation or lack of seats in the carriage.

In this case, a refund is issued in accordance with the claim procedure. You can collect your payment and submit your application at the Russian Railways ticket office.

You cannot issue a refund for an electronic train ticket through Tutu.ru:

• on a long-distance flight within Russia;
• fast trains with 7000 numbering;
• for trains traveling to Abkhazia, CIS and Baltic countries;
• for flights departing to foreign countries (France, Finland, etc.).

Fees

They make up the majority of the ticket price. Not all passengers know what a service fee is and what types of it exist.

Each airline pays taxes or fees to the airports where the aircraft that serve their flights are based. These are also taxes that need to be paid to states for flying over their territories and for servicing air passengers. The rates include a compensation rate for fuel.

The full cost of the air ticket is paid by passengers to carriers, who then distribute the amounts to airports, tax authorities and other structures.

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When purchasing air tickets

The service fee for air tickets is a payment for the services of reservation and registration systems .

This payment can be in the form of a fixed amount or measured as a percentage of the cost of the air ticket.

It is charged either by the airline itself or by the service center that distributes such products.

Its value depends on the rating of the airline, the direction and distance of the flight, and the conditions provided by the carrier.

Most companies, even when distributing air tickets through their own ticket offices, charge such a service fee.

Service payments for the main airlines of the Russian Federation and foreign representatives of air travel are presented in the table:

The cost of service when purchasing air tickets is included in the price .

Many companies do not refund the additional fee when canceling a flight. On the contrary, you have to make an additional payment to return the air ticket.

So, for processing a return, they charge the client 800 rubles.

Types of fees and their amounts

When purchasing tickets, different types of taxes are indicated, which passengers usually do not understand. But in vain. After all, this is the price that every person who buys a document for a flight in the desired direction has to pay.

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Fuel surcharge

Denoted by the Latin letters YQ. Fuel surcharge on airline tickets is a compensation fee for the cost of a ton of jet fuel, which is constantly growing. This is a way of additional income that is not shared with anyone. Proceeds from this type of fee remain in the airline's account. The size of the fee depends on the flight distance, route, flight.

Fares and fees are shown on the e-ticket

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Service fee

Passengers pay this type of commission per booking. Carriers select systems to serve their customers and then refund fees for each flight segment booked. Denoted by the letters YR.

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Other fees

Companies pay many small taxes:

• for passenger service and safety;
• for servicing aircraft at air hubs;
• for the provision of air navigation services to dispatchers;
• for issuing paper tickets.

Separately, there are agency fees that help passengers purchase tickets. The amount of such a commission usually does not exceed 200 rubles, although airlines have the right to set their own taxes on the sale of tickets through ticket offices or agencies.

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Table: service charges for different airlines

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How to return travel tickets

If necessary, you can return previously purchased train tickets.
It is permissible to make a return both for all purchased items and for part of them. If you purchased an electronic ticket, you can return it as follows:

1. If the registration and authorization procedure on the site has not been completed, it will be possible to make a refund from your personal account. Then an SMS will be sent to the specified phone number informing about the refund amount, method, and deadline for receiving funds;
2. If registration is successful, a refund can only be made at the ticket office of the station at the starting point of departure. Moreover, this will need to be done no later than 1 hour before departure.

If you need to return a ticket on paper:

1. It can only be returned at the station ticket office. To do this, you must present to the operator:
   unused ticket;
2. identification document used for purchase;
3. In this case, it will be possible to receive funds only through the method that was used when purchasing the ticket. For example, if the payment was made from a bank card, the funds will be transferred back to it.

Service fee for issuing or purchasing air tickets - what is it?

» » » Contents The question of the cost of air tickets is of interest to most air passengers.

Now airlines in Europe are required to publish on their websites and in advertising brochures the full cost of an air ticket, including all fees and taxes. The first airline to introduce fees was British Airways.

Why can you buy a cheap air ticket for the same flight on one day, but much more expensive on another day? Why may ticket prices vary at different ticket offices? Let's figure out what factors influence the cost of plane tickets and whether it makes sense to spend hours on the Internet looking for the cheapest air tickets.

The cost of plane tickets consists of the following components: tariffs, fuel surcharges, taxes and commissions. The tariff is the amount that the airline receives for providing you with the transportation service.

This is the base on which the ticket price mainly depends. For the same route, different airlines may have different fares. The tariff is determined by the airline's policy, which depends on many factors: flight occupancy, presence of competition on a given route, seasonality of flights, etc.

First class fare

This is the most expensive of the tariffs. It applies exclusively to international long-haul flights. First class passengers are served at the highest level, their flight is characterized by very comfortable conditions: seats that fold out to a reclining position, the opportunity to watch a movie or while away time in a bar.

For example, passengers of this level on Emitrates flights can use showers, a comfortable seating area, and upon request, they are provided with a personal car directly to the exit from the airport.

This is a widespread tariff with an increased price category and comfort. Most airlines and almost all aircraft have it. There are two exceptions: firstly, it is not available on small-sized airliner models, since there is simply no possibility of placing a separate cabin for passengers of this class; and secondly, it is usually not used by low-cost airlines.

The price of business class is higher than economy class. For an additional fee, passengers have an additional level of flight comfort - a separate cabin is equipped for them, the seats have a more ergonomic design, and their location is also more convenient than in a regular cabin. It is possible to carry additional baggage free of charge. The food menu is expanded compared to economy class.

This tariff differs primarily in the rules for the exchange and return of tickets. The cheaper the air ticket, the higher the fee for returning it to the ticket office. And the inverse relationship: for expensive tickets, the airline’s return fee will be lower. In this case, meals on board the aircraft are not provided.

It is important to know that the number of air tickets of each fare is strictly limited. So, if you find out by contacting the ticket office that there are still economy class tickets available for a given flight, this does not mean that you will be able to purchase them in two days. It is quite possible that they will tell you a different price, which means that tickets are being sold at a different rate, since cheaper ones have already been sold out.

Many airlines are introducing a new fare schedule; they now have subclasses. For example, economy class is offered in two options (and, accordingly, at two prices): a ticket with the ability to carry luggage and a refund option, and a ticket without luggage and without the possibility of a return. The difference between them will be approximately 1-2 thousand rubles.

How are the rates different?

Quite often you may encounter a situation where two passengers sitting in adjacent seats find out that they purchased tickets at significantly different prices. How is this possible? It's all about the tariffs.

The cost of the fare depends on the class of service, flight route, discount policy, terms of return and exchange, validity period of the air ticket, the amount of the discount for a “child seat”, the amount of fines for returning the ticket, the possibility of making changes (for example, changing passenger data - name, departure date ) and etc.

Payment of the service fee at the visa center

Payment of the service fee through the visa center is possible upon completion of the procedure for submitting all necessary documentation.

It is necessary to pay attention to the inability to use credit cards for payment, which can often lead to some inconvenience. Money is transferred only by depositing cash.

Regardless of the decision made by the representatives of the visa center, the transferred money is not returned after the request is submitted.