- October 18, 2019
- Tips for tourists
- Sergey Klimov
In the modern world, the system of purchasing electronic tickets for various types of transport is becoming increasingly popular and widespread. That is why many people, not wanting to go to the cash register, do not know how and what to do to purchase online. For example, how to print an electronic Russian Railways ticket using the ticket number. You can buy it online, and to do this you don’t even have to leave your home. But, of course, there are rules here that every passenger should be aware of.
How to purchase?
An electronic train ticket is purchased together with a boarding pass, which the buyer must have, but it cannot be used separately from the electronic one. In order to buy an electronic ticket for a Russian Railways train, you need to register on the website or at any railway ticket office (terminal), select a flight and make an order. Please note that it does not need to be printed.
To order and then print an electronic Russian Railways ticket using the ticket number, after registration you need to go to your personal account and find the section that is addressed specifically to passengers. As soon as the “Passengers” section is opened, a window will immediately appear in which you should enter information about your trip.
So, for this you need to use a special calendar, which opens immediately. In this calendar, pink indicates dates 45 days before departure, yellow indicates dates 60 days before departure, and green indicates 90 days before departure.
Usually, a passenger who is going to buy and print an electronic Russian Railways ticket using a ticket number needs to mark a certain time period. This is usually the beginning and end of the trip. As soon as it is designated, these dates will turn red. Opposite the choice of transport, you need to select a train and check the box.
As soon as all the fields are filled in, another button will immediately appear, allowing you to wait until the train schedule is loaded according to the specified parameters after clicking. If it suddenly turns out that there is not a single train in a given direction, then on the same page you can select the “With transfers” box and click on it. All options that may include a transfer will soon be displayed. Usually the departure time is indicated from the point where the passenger is departing from and who the carrier is. They also began to indicate how many floors there were in the car.
Not only the departure time is indicated, but also the arrival time, as well as the number of hours that the passenger will spend on the road. In such a schedule, the passenger will have the opportunity to choose not only the type of carriage, but also see the number of seats and even choose for himself. The train number will also be indicated here, as well as the cost of the seat.
If you click on a carriage class, all carriages that are available for the passenger to travel will immediately be shown. All types of services are also listed if you hover over a certain type of car. After selecting a carriage, you need to click on its number, its map will immediately appear, where all the seats will be indicated. Typically, those seats that are already occupied are indicated in gray on the car diagram. You should look at those marked in blue. You can always change the carriage number to find a convenient seat.
If a place is selected, you need to hover your mouse over it and click. After this, you will be able to enter information about passengers. Usually this is the full name of each passenger, gender, citizenship and date of birth, as well as details of an identity document, for example, a passport.
To add the next passenger, you need to click on the plus and the table will appear again to fill out. Do not forget to tick the box indicating your consent that information about them will be transferred to third parties. You must also check the box to reserve a seat. By the way, at the end of the page on the site all the information will be given, where information will be indicated on which seats are reserved, for what amount and within what time they must be paid.
Before the system prompts you to print a Russian Railways electronic ticket using your ticket number, you must pay for it. To do this, you need to enter the card number from which the amount for settlement will be transferred. It is worth remembering that the price may differ slightly from the one that was originally indicated on the website, because it all depends on how much time has already passed.
Train, carriage, place
Under the block with information about the train route, from left to right, there is information about the train, carriage (number and type) and passenger seat (number and location) (see green mark in Fig. 5).
Information about the train, carriage and passenger seat
The numbering of trains indicates their class:
- 001–150 — fast trains with regular service;
- 151–298 — seasonal fast trains;
- 301–450 - regular passenger trains;
- 451–598 — seasonal passenger trains;
- 701–750 — high-speed trains (“Lastochka”, etc.);
- 751–788 - high-speed trains (Sapsan, etc.).
Even numbers are assigned to trains going north or east, odd numbers to those going in the opposite direction, south or west. There are sometimes letters at the end of the train number. This ensures its uniqueness and most often designates the railway along which the train moves. For the passenger, the letters at the end of the number do not matter much. When searching for your train on the station display, you should pay attention first of all to the digital designation.
Next to the car number, its type is indicated (seated, reserved seat, compartment, etc.), next to the seat number - its location (lower, upper, side). When purchasing a ticket on the Russian Railways website, the location of the seat in the carriage is also indicated; this primarily applies to seats near the toilet.
Note! For Russian Railways trains of any class there are baggage rules. Large luggage is transported in specialized carriages. To board the train with such luggage, you need to go through the procedure of weighing it and paying for it. It is recommended to arrive at the station in advance.
Main advantages
Electronic tickets, unlike paper ones, have many positive characteristics. So, you don’t have to worry about forgetting such a ticket at home, since it can be shown electronically to the conductor either on your phone or tablet. The conductor can read the barcode this way and check the passenger’s passport. And only then will he invite you into the carriage.
The main advantage of this way of issuing a train ticket via the Internet is that issuing it is much more convenient, simpler and more comfortable. It is known that it will also be possible to easily and simply print out an electronic Russian Railways ticket using your order number. Since all documents are stored in your personal account, you can print it out in the terminal. If you suddenly need to return an electronic ticket, then returning it is much easier than a paper one, which is accepted only at the ticket office.
Another advantage of purchasing an electronic version of a train ticket is the independent choice of seat, when you have the opportunity to think and choose exactly those seats that are most suitable.
How to change?
Many passengers are still afraid to make a purchase on the Internet, because they do not know how to proceed. Many people are confused about whether it is worth trying to print a train ticket using the order number.
It is always worth remembering that if the passenger is registered, then such a ticket is valid and its paper version is not required. There is a registration note on the travel document about this, so such a passenger will only need a passport when boarding. If the passenger is not registered, then you should contact the ticket office to get a paper copy.
If a paper ticket is purchased at the passenger's request, the electronic version instantly loses its validity. Some passengers try to print out their electronic ticket in order to submit a report at work.
Electronic registration
If the digital ticket has a mark indicating that there is electronic registration, then its paper version is not required when boarding the train. This registration usually occurs before purchase. On the Russian Railways website, where the ticket will be purchased, you must enter your personal data (passport details and contact information) for electronic registration.
After registration is completed, the amount to be paid appears. And after payment, all necessary documents are sent to the passenger by email. It is necessary that a note about electronic check-in be on both the boarding pass and the travel document. If it is not available somewhere, then you should go to the box office where you can print tickets.
Available methods for checking an electronic ticket
If in doubt, you can quickly find out the status of your ticket. You must check whether registration has been completed no later than 1 hour before the train departs. A ticket without registration will be invalid and the passenger will not be able to use the carrier’s services. You won’t be able to get your money back for such a coupon either, so check the availability and validity of all documents in advance.
By number on the official website of Russian Railways
A passenger can independently check an electronic ticket for a Russian Railways train using the ticket number. To do this, you need to verify the information sent to the user’s email. After an online purchase, a control coupon is sent to the passenger's email. Open the letter and check if the control coupon is present and all the details are present:
- Order number;
- number of ticket;
- a list of passengers for whom the purchase was made;
- personal data of the person who placed the order;
- route - departure and arrival stations;
- train, carriage and seat number;
- carrier name;
- barcode.
If you have any questions, you can consult for free via chat with a lawyer at the bottom of the screen or call by phone (consultation is free), we work around the clock.
Important! The control coupon received by mail is not a ticket. To receive a ticket, a passenger needs to go through electronic check-in or pick up a boarding pass at the station.
Here, the boarding pass must contain information about successful registration for the train. If the inscription “Passed electronic registration” is missing, you need to complete the procedure at the station through self-service terminals. If you encounter difficulties and cannot register yourself, contact the ticket office and get a paper boarding pass in the Russian Railways form. Typically, registration is performed automatically when booking; the user only needs to track the status of the trip. If there is no corresponding mark, the ticket is considered invalid until registration is completed. To check the ticket, log into your personal account, go to your profile and click the “My Orders” tab. You can search by date, passenger's last name or order number. Copy the order number indicated in the control coupon and paste it on the Russian Railways website.
The system will display information about the upcoming trip. If necessary, you can print the coupon directly from the website by clicking on the printer icon.
How to apply?
It is known that you can print an electronic Russian Railways ticket using your order number, but you don’t have to do this by using its electronic version. You can print your boarding pass, for example, through the terminal, which is always easy to find. In order to do this, you need to bring the barcode to the scanner. The barcode can be on the screen of some device, or it can be pre-printed on a piece of paper. If the scanner cannot read the barcode, then the passenger will have to enter this 14-digit code manually.
If the numbers are entered correctly, all the details of this purchase will appear on the screen. All that remains is to enter all the necessary passport data and click on the “Select” button. When all these stages are completed, the electronic ticket itself will be ready.
Rules for returning a travel document
Passengers are often interested not only in the question of how to print Russian Railways tickets purchased online, but also how to return them. You can return either one ticket or all that were purchased. Moreover, if the purchase was made for a group of people, then when canceling such an order, the passenger will also need to confirm that all participants in this order agree with this and are familiar with it.
If the passenger managed to replace the digital version of the ticket with a paper copy, then the real ticket will have to be returned, but the electronic one has lost its validity. By presenting your passport to the cashier, you can refuse the purchase. You can also provide a boarding pass if the ticket is electronic, and then such a purchase will also be cancelled.
What does the e-ticket number look like and where is it listed?
The e-ticket number is an important detail. With its help, you can restore your boarding pass if the document is lost and clarify the status. If a passenger neglects to print the ticket, it is recommended to write down or photograph the number. This will allow you to contact the carrier in case of loss of information and quickly order a new travel document. Finding the ticket number is easy; it is located at the top of the form and includes 14 digits. The combination matches the order number, so this value is duplicated in the upper right part of the coupon.
At the bottom of the form there is a barcode that allows you to check the status of the document in self-service terminals and print. Conductors, if they have a special terminal, read the information using a barcode, so having a paper version of the coupon will simplify the process of boarding the train.
Popular in recent years. The passenger issues confirmed documents online, which can be used from the device. Today we will talk in more detail about the rules for purchasing, using and returning travel cards in digital format.
Errors
Every passenger should also know what to do if their electronic ticket was issued with an error. If the information indicated on the ticket is inaccurate or does not correspond to the data in the documents, then the passenger cannot be allowed on the train that is sent abroad. If the trip is made in the native country and the typo is insignificant, then it can be “forgiven”. Although such a document may not be valid.
An invalid ticket cannot be replaced. It will be possible to return it to the railway ticket office and, if there are still free places, purchase a new one. But the full cost of a returned ticket will not be refunded. Therefore, before booking, you should always carefully check all the information again and correct any errors before payment is made.
What to do if there is an error in the Russian Railways electronic ticket
A passenger is not allowed to board a train traveling abroad if inaccuracies and inconsistencies with documents are found in the tickets. However, if the route is across the country, one typo or mistake can be forgiven. An invalid document cannot be replaced. You can only return your Russian Railways ticket and purchase a new one if there are seats available. The cost will vary. Before booking a ticket, carefully check the information entered and correct it before purchasing. At the checkout, do not move away from the window and point out the mistake to the employee. In this case, the documents will be changed.
Note! Hotline for tickets.
If you have any questions, you can consult for free via chat with a lawyer at the bottom of the screen or call by phone (consultation is free), we work around the clock.
Good day. You can find out the train ticket number from your passport. To do this, you need to show up at the railway station with this passport with you. And go to the cashier, and not to the information desk, indicate your number and your last name and they will tell you. If you call the helpline, you may not be able to answer this question.
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