Refund of theater tickets according to the law
Often, when theater tickets are returned, they refuse to accept them back, citing the internal regulations of the organization. This is fundamentally incorrect, since it contradicts the Federal Law (FL) of the Russian Federation “On the Protection of Consumer Rights,” Article 32 and Article 782 of the Civil Code of the Russian Federation. These laws have the highest legal force in comparison with the internal regulations of the theater.
Let's look at the problem: at its core,
a theatrical performance is a service provided to the consumer .
By purchasing a ticket, the viewer becomes a participant in a two-way purchase and sale transaction for this service. One side of the transaction is the theater, the other is the viewer. The law, which protects consumer rights, gives a citizen the right to refuse to receive a service at any time, subject to compensation to the provider for all expenses incurred. Consequently, if a citizen refuses to watch a theatrical production before it starts, he has the right to expect a refund of the money spent on the ticket. If the theater refuses to refund money for an unused ticket, then the citizen has the right to file a complaint with the territorial body of Rospotrebnadzor.
Additional questions
Is it possible to return an electronic ticket purchased online?
When purchasing a ticket on the official website of the theater or its agent, you should familiarize yourself with the return conditions.
If there is a need to return a ticket, a form must be opened for mandatory completion.
If it is not available, then it may be difficult to get your money back.
For example, Yandex Online has a registration procedure where a phone number is requested. When paying for purchased counterfeit goods, all information about the payment card is entered, which does not need to be written again when returning. The money comes to the same account from which the ticket was paid.
If the “E-ticket return rules” on the website set a restriction on possible cases (cancellation or postponement of the performance), then you should contact the court or Rospotrebnadzor.
You must attach electronic tickets to your application (if purchased not only for yourself, but also for a child) and printouts from the site and links to pages.
If tickets were not purchased on the official website of the theater, then it is useless to wait for a refund of the entire amount, even when tickets are returned the next day after their purchase. An agreement is concluded between the theater and the service agent, which provides for the payment of a reward for each ticket sold (~10%).
When considering a claim for reimbursement of the full cost of a ticket, where the defendant is an agent, he does not even have to prove these percentages; it is enough to show the contract for the sale of tickets.
Otherwise, judicial practice regarding returned tickets from agents on websites has a positive dynamic for the consumer who did not attend the performance.
Fact
To return a ticket, you don’t have to be sick, you just need to change your mind.
How to return tickets to the Mariinsky Theater
The rules for submitting documents are stated on the official website of the Mariinsky Theater. There are time restrictions: the ticket must be returned 10 days before the day of the performance.
For any unexpected issues, viewers can contact the administration of the establishment for their subsequent resolution.
Bought through an agent
Tickets for an entertainment show usually have a high price, and it is imprudent on the part of the viewer to choose the method of acquiring them through an agent.
Return of Bolshoi Theater tickets
Moreover, people often buy tickets at fairly high prices, and in this case they lose money,” said the General Director of the Bolshoi Theater.
According to him, the Bolshoi Theater has made a decision, and from March 1 of this year it is introducing a system for accepting personalized tickets purchased using passports for sale. That is, if a viewer for some reason cannot go to the theater, he can come to the theater box office a few days before the performance, hand in a ticket for sale, and if this ticket is sold in the time remaining before the performance, the amount of the ticket price, minus sales commissions, will be returned to the viewer, Urin explained.
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“Thus, the difficulties that arose for spectators who bought personalized tickets and for objective reasons were not able to use them, it becomes possible to sell these tickets, returning most of the amount spent.
Refund amount for ticket return
Those who have not been to airports for a long time usually assume that a refund for a plane ticket is 75% (as it was many years ago). You can forget about a single amount. Modernity has left its mark on the activities of companies in the air transportation industry. Each airline may establish certain rules, in particular:
- preferential conditions for students, pensioners
- favorable prices for those who buy tickets immediately there and back
- Benefits for flying on certain dates
- significant discounts for early booking or, conversely, when purchasing tickets literally before departure
Each air carrier can also establish rules regarding ticket refunds. These requirements are indicated directly on the travel document. But there are also general provisions regulating the activities of air carriers. These are the Federal Aviation Regulations. In addition, when returning air tickets, you can rely on Article 32 of the Russian Law “On the Protection of Consumer Rights”. It is worth noting that this document does not contain the specific word “air ticket”, but we are talking about the opportunity for the consumer to refuse to fulfill the contract for the provision of services.
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The procedure for returning a ticket to a performance (concert)
Let's figure out what to do if there is a need to return a ticket.
To perform this procedure, stock up on a certain set of documents:
- A concert ticket purchased in advance;
- The receipt received when purchasing the ticket. If it is not there, use any other documents that indicate that the ticket was purchased by you at this box office. In the complete absence of supporting documents, obtain the testimony of a witness who was present when you purchased a ticket to the concert;
- Passport.
The ticket return process is not very popular with show organizers. So don't expect much courtesy. For example, you may need a pen and paper, and due to the current circumstances, provide yourself with these items yourself;
Solving the issue of returning tickets is not within the competence of the cashiers. This is done by managers or a special representative of the organization^
- When you meet with the employee who deals with these matters, explain to him the reasons for returning the tickets. They should not go beyond the provisions of the Law on Consumer Rights. Compose a statement according to the model proposed by the manager;
- If the manager is not inclined to accept your application, draw it up yourself. Give reasons for your right, which is stated in the Law “On the procedure for considering appeals from citizens of the Russian Federation.” In accordance with this Law, your application must be considered within one month from the date of submission, no more;
- A month has passed and you have not received any response to your application, feel free to file a claim in court.
Return Policy
The main condition under which it is possible to return a ticket is that the return procedure must occur before the start of the theatrical performance. Indeed, in this case, the citizen has not yet received the paid service and, according to the law, owes the service provider only the amount that was spent on booking a seat, printing a ticket, service fee and other additional services.
The return of electronic tickets to the theater, i.e. purchased via the Internet on the theater website or intermediary sites, can be carried out in the same way as on paper - through the box office or on the seller’s website. The condition for the return is also that this procedure must be carried out in advance, before the start of the theatrical performance.
Documents for return of payment
A theater ticket is a document confirming the fact of payment. It is logical that in order to return a ticket you will need to submit certain documents, namely:
note
When returning tickets for a concert that did not take place, difficulties may arise with indicating the refund amounts. Some service fees may be deducted from the full ticket price. Read more in this article
- passport or other identification document of a citizen;
- the original of the purchased ticket;
- check or receipt of strict accountability;
- application drawn up in 2 copies. One copy remains with the theater representative, the other, with the signature of the person who accepted the document, remains with the applicant.
If, for some reason, it is not possible to personally visit the theater box office, then the documents can be sent to the theater address by Russian Post by registered mail with acknowledgment of delivery. In this case, the letter must include an application, the original theater ticket and a receipt. To be on the safe side, you can make photocopies of the ticket and receipt and keep them for yourself. Also, do not forget about the return condition: the letter must be received by the addressee before the date of the performance.
Nuances
If a citizen plans to return a theater ticket, he must remember a number of nuances. Return policies may vary depending on the organization selected. However, there are general principles according to which actions are carried out. The citizen must remember the following:
- The return period may vary. If you purchased it to go to the cinema, you can return it a few hours before the start of the show. Theater tickets are refunded no later than 5 days before the performance. If a person is unable to go to the concert, the ticket must be returned 12-15 days before the event. The sooner the buyer contacts the organizer, the higher the chance of making a positive decision on a refund.
- To return the money, you will need to write a statement. You must have your passport, the ticket itself and a receipt confirming the purchase.
- The application is written to the administration. You need to contact the theater box office where the ticket was purchased. The document must indicate the buyer's full name, telephone number, passport details, reasons for return, place and time of purchase, amount of money spent by the buyer, date and signature. The application must be supplemented with a ticket and a check. The application must be registered with the cashier and administrator. The exact time for submitting the application must be indicated. This will confirm that the person applied before the event.
- In case of a positive decision, a refund for theater tickets is carried out within 30 calendar days from the date of submission of the application. Some funds may be withheld. The percentage varies from 5 to 50% of the cost. In some cases, retention can be 100%. A full refund of the ticket price is possible. The retention also depends on the period of contact with the administrator.
The sooner a person submits an application, the higher the chance of a positive decision and a refund of most of the ticket price.
Application Form
Before handing over tickets to the theater box office, you must write an application. The application is drawn up in any form, but must contain the following information:
- to whom the document is addressed: position, surname and initials of the theater director, or simply the theater administration;
- last name, first name and patronymic of the applicant;
- passport details of the citizen;
- a request to return money for an unused ticket, you can indicate the reason for its return, but this is not necessary;
- ticket details (number and series);
- indication of the payment amount;
- contacts where you can contact the applicant;
- personal signature with transcript;
- date of application.
