How to competently write a complaint against the head of a kindergarten from employees

Reasons for appeal

The head of a kindergarten has a wide range of powers in managing the institution. Holding this position is a great responsibility. That is why there are enough grounds for filing a complaint:

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1. Unsatisfactory (unsanitary) condition of the kindergarten premises.
2. Unprofessionalism.
3. Violation of the terms of the agreement provided for by the parents and the administration of the preschool institution.
4. Extortion.
5. Committing illegal actions.
6. Failure to fulfill the duties provided for in the job description.

It is necessary to understand the significance of the issue raised and to assume the consequences for all parties to the conflict.

From parents

Parents are the main category among complainants, because we are talking about raising their children. The reaction occurs as a consequence:

• beating of children;
• ignoring the wishes of pupils;
• non-compliance of the training program with established standards;
• boorish attitude;
• failure to fulfill official obligations;
• "extortions".

The occurrence of the situations described above usually affects the interests of more than one family. A claim on behalf of several applicants – a collective one – will help to get a greater effect in responding to a problem. The difference from the usual one is the number of people expressing their own dissatisfaction.

From the team of employees

The coordinated work of kindergarten staff is the key to proper education of children. It happens that the “idyll” is disrupted due to the fault of management. The unlawful actions of the manager become the reason for her charges to file a complaint, including:

1. Neglect of the legal rights of an employee of an institution.
2. Unprofessionalism of the boss.
3. Violation of the operating hours of a preschool institution.

Regardless of the form of writing (collective or individual), a complaint against the manager is submitted to higher authorities:

• Department;
• Ministry of Education and other regulatory authorities;
• violation of the law is considered by law enforcement agencies.

Before filing a complaint, you should evaluate the current situation objectively, making sure it is necessary.

Application to the Department of Education

Please notify about the decision made within the period established by law to: (full name)____________ at the address: _____________________________________; (full name)____________ at the address: _____________________________________; (full name)____________ at the address: _____________________________________.

STATEMENT We: __________________, ____________________, ____________________ cannot help but react to the negligence of the teacher, which leads to constant nervous stress and psychological distress in our children. Our children - _____________, __________________, ________________ are students of the __ "__" class of the State Educational Institution Secondary School No. ____. In accordance with Federal Law No. 3266-1 “On Education” of July 10, 1992, education is understood as a purposeful process of education and training in the interests of the individual, society, and state, accompanied by a statement of the achievement by a citizen (student) of educational levels (educational qualifications) established by the state. Based on Part 1 of Art. 51 of the Federal Law “On Education”, an educational institution creates conditions that guarantee the protection and promotion of the health of students and pupils. The homeroom teacher of __ "__" class is ___________________________________. We believe that ________________ does not properly fulfill his duties as a teacher, both in teaching and in educating students, and does not comply with pedagogical ethics when communicating with students, which is expressed in the following: __.__.____g. __________ unacceptable methods of education and training were applied to __________, namely: ____________ repeatedly participated in festive events, but __________, for unknown reasons, did not award him with a diploma, unlike other students, for far-fetched reasons, skips him when surveying students, his notebooks were not checked , while the notebooks of the rest of the students were checked properly. Due to the fact that _______________ is being observed at the Semashko Children's Medical Center by a neurologist with a diagnosis of attention deficit hyperactivity disorder, which is known to the class teacher, the current situation has negatively affected the mental and emotional development of ____________________________, as well as his state of health. These circumstances served as the reason for contacting the director of the State Educational Institution Secondary School No. ____ ___________ with a statement asking to clarify the situation. According to the response to the application, in order to investigate the circumstances set out in the application, an internal school commission was organized and an inspection was carried out. The commission found that workbooks and diaries are checked regularly, and grades are posted in the class register daily. There is no decline in my son's current grades. My son was interviewed during the lessons he attended. The lessons were conducted in a calm, friendly atmosphere. Based on the facts that took place during the period from __.__.____. on __.__.____, the commission had a conversation with ________________ about compliance with the rules of pedagogical ethics with students. Based on the results of the commission, the director of the educational institution ____________ imposed an administrative penalty on teacher __________. We consider the work of the commission to be formal and ineffective, because Based on the results of her work, it was established that there were no violations committed by ________________, but an administrative penalty had to be imposed. This inconsistency indicates the desire of the school administration to satisfy the requirements of ______________, limiting itself to sending a notice of the imposition of an administrative penalty, instead of studying the current situation and taking appropriate measures. Thus, the teacher of GOU Secondary School No. ___ ___________________ showed disrespect for the human dignity of the student _________________, i.e. committed a violation of the requirements of clause 6 of the Law of the Russian Federation “On Education” No. 3266-1 of July 10, 1992, according to which Discipline in an educational institution is maintained on the basis of respect for the human dignity of students, pupils, and teachers. The use of physical and mental violence against students and pupils is not permitted. In addition, in __.__.____ _____________ showed unacceptable methods of education and training towards ______________, which were expressed in the fact that _______________________________. The mistakes made by ______________ were ridiculed by ____________ in the presence of all the students of __ “__” class, and ___________ himself was subjected to insults from _________________. __________________’s husband turned to the director of ____________’s school for clarification of the situation, and in the evening of the same day, _______________, in a telephone conversation with ______________, said that the facts cited by their son did not correspond to reality, and expressed her intention to leave him “for a second year.” Due to these circumstances, ______________ often gets nervous, cries, and refuses to attend school. Thus, the teacher of GOU Secondary School No. ___ ______________ showed disrespect for the human dignity of the student _____________________, showed physical violence towards him, i.e. committed a violation of the requirements of clause 6 of the Law of the Russian Federation “On Education” No. 3266-1 of July 10, 1992. Moreover, _______________ does not monitor discipline in the class, does not show due attention and respect to students. __.__.____G. in the room __ "__" class of GOU secondary school No. ____ a student of the same class __________ kicked the student _______________ in the abdominal area. _____________ filed a corresponding complaint with the class teacher _________________. The class teacher did not provide first medical aid to ____________, but sent ____________ to class for classes, instead of taking her to the school medical worker and notifying ____________________’s parents about the incident. Moreover, ___________ advised __________ to hit ____________ three times, which indicates ______________'s promotion of aggressive behavior and the use of methods of physical and psychological violence. Subsequently, the pain intensified and when _______________ went to the emergency room, the doctor called an ambulance, which took her to the Research Institute of Emergency Pediatric Surgery and Traumatology, where she was diagnosed with a bruise in the groin area. __.__.____G. __________'s mother was at a reception with the director of secondary school No. ___ _____________, at which she spoke about the incident. ___________ said that she would definitely look into what happened and take appropriate measures. In turn, __.__.____g. I was invited to a reception with ________, which was also attended by ____________, who showed excessive nervousness and accused ___________ of disseminating information that was not true. Constructive dialogue did not take place. Subsequently, I received a notification from the director of GOU Secondary School No. ___ that ___________ was reprimanded, which, in my opinion, given the circumstances of the incident, is an insufficient disciplinary measure. Based on Art. 51 of the Law, responsibility for creating the necessary conditions for study, work and rest of students, pupils of educational institutions lies with officials of educational institutions in accordance with the legislation of the Russian Federation and the charter of the educational institution. Thus, GOU Secondary School No. ____ and teacher _____________, who is its employee, must bear responsibility in accordance with the provisions of Art. 32 of the Law of the Russian Federation “On Education” No. 3266-1 of July 10, 1992, which establish that an educational institution bears responsibility in the manner established by the legislation of the Russian Federation for: 1) failure to perform functions within its competence; 2) implementation of educational programs not in full in accordance with the curriculum and schedule of the educational process; the quality of education of its graduates; 3) life and health of students, pupils and employees of an educational institution during the educational process; 4) violation of the rights and freedoms of students, pupils and employees of an educational institution; 5) other actions provided for by the legislation of the Russian Federation. The situation that has developed due to the fault of _______________ can negatively affect the mental and emotional development of our children, as well as the formation of their personality. Unfortunately, our children had to deal with the callous attitude of the teacher ____________ (if she has the right to be called that) towards her duties. She has no sense of responsibility and no desire to work with children. In accordance with paragraph 4 of Art. 56 of the Law of the Russian Federation “On Education”, in addition to the grounds for termination of an employment contract on the initiative of the administration, provided for by the legislation of the Russian Federation on labor, the grounds for the dismissal of a teaching employee of an educational institution on the initiative of the administration of this educational institution before the expiration of the employment contract (contract) are: 1) repeated during the year, a gross violation of the charter of an educational institution; 2) the use, including one-time use, of educational methods associated with physical and (or) mental violence against the personality of the student or pupil; 3) appearing at work in a state of alcohol, drug or toxic intoxication. An analysis of these circumstances in their entirety indicates that as a result of the negligent, improper performance by teacher ________________ of the duties assigned to her, our children are regularly inflicted not only with psychological trauma, but also with harm to the health of our children. The presented facts allow us to conclude that ____________________ is incompatible with teaching.

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Where to write a complaint against the head of a kindergarten

You can protect your own rights and your children by filing a complaint with a certain authority. The choice of addressee depends on the type of offense, the severity of the offense and the resulting consequences.

The kindergarten manager will help stop the lawlessness:

1. Department of Education (RONO).
2. Ministry (Department).
3. Rospotrebnadzor.
4. Prosecutor's office.
5. Labour Inspectorate.
6. Court.

To the Department of Education

At the first level of the hierarchical system of institutions is the Education Department. The competence of this body extends to all types of preschool institutions providing care and education for children. The head of the kindergarten is controlled and accountable to officials of the Department and is obliged to immediately respond to comments made.

The reasons for contacting the Department are:

• unsatisfactory response of the kindergarten management to the demands of parents;
• ignoring the situation in case of violation of the rights of the child;
• bad attitude towards children whose parents openly stated about the poor work of the head;
• the program is not suitable for the children and has a negative impact on their learning;
• exceeding official duties.

To the Ministry (Department)

If there is no response to the subject of the complaint, the interested person is forced to contact a federal authority. The reason is:

• refusal to register a child for kindergarten if there are places available;
• questions about the education program;
• ineffective response from lower authorities;
• neglect of the requirements of the parents.

Filing a complaint involves using an online resource. The written appeal is presented on the official website of the Ministry of Education in questionnaire form.

To Rospotrebnadzor

This organization protects the rights of parents as consumers of services for the care, education and upbringing of children. The level of quality of the “product” provided requires compliance with the rules.

Work process frustration can be caused by:

• failure to comply with sanitary standards;
• using broken toys during play;
• using low-quality (stitched) products for cooking;
• non-compliance with standards;
• provision of paid additional services without proper permission.

To the prosecutor's office

The prosecutor's office is the supervisory authority in the field of compliance with the law. Involving officials of a government agency is advisable in the following cases:

• extortion of funds;
• use of violence against a pupil;
• violation of other rights of the child.

Find out what the Unified Complaint Register is. There are several ways to complain about housing and communal services. Details in the article.

The prosecutor's inspection must determine the elements of the offense and send the statement of claim and documents to the court. Compensation for damage caused is allowed.

To the labor inspectorate

Contacting the labor inspectorate is typical for the staff of a preschool institution. The claim is often associated with signs of arbitrariness:

• failure to comply with essential terms of the employment contract;
• violation of labor laws.

Convincing arguments will force you to remove a bad boss from your position.

Events Quarter

You can submit an application to kindergarten either in classical written form or electronically. After submitting documents, you should periodically check the status of your application to the kindergarten and monitor the queue. Learn more about how to submit documents, including an application to retain a place in kindergarten and expulsion, as well as what methods there are to check the queue for kindergarten using the application number or the child’s data.

Parents should consider submitting an application for enrollment immediately after the birth of the child and receipt of the appropriate certificate. Depending on the category of the preschool institution, children can be admitted from 1.5 years (nursery) or 3 years (kindergarten). Currently, the number of nursery groups has greatly decreased throughout Russia.

How to make a claim

The complaint is free-form. Printed or handwritten version is acceptable. Requirements for the content and structure of the document are as follows:

1. Name of the body authorized to consider the claim (full name of the official).
2. Applicant details
3. Title "Complaint" (claim).
4. Determining the identity of the manager.
5. Circumstances on the merits.
6. Requirements, conditions and deadline.
7. Numbered list of applications and add-ons.
8. Date of preparation.
9. Personal signature.

The claim is drawn up in two copies, one for each of the parties to the dispute.
Despite the free form of presentation, the claim requires compliance with the rules of business management and writing style:

• absence of profanity;
• objectivity;
• brevity;
• validity.

The appeal is subject to consideration within 30 days from the date of submission. An anonymous complaint risks being ignored or accepted as a recommendation.

Sample 2020

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Find out how to properly complain about a public transport driver. Read on for ways to file a complaint against Beeline.

You can view the form for a complaint to the European Court of Human Rights here.

Writing a complaint

It is compiled in 2 copies. How to write a complaint? An example is given in the article. In the upper right part you must indicate the name, position and place of work of the manager to whom this document is intended. Below you must provide information about the applicant.

In the central part of the sheet you should mark “Complaint”. Then write down the problem itself with the names of the child rights violators. Controversial situations must be indicated. In the second section of the appeal, you should write down the measures that the parent wants to achieve.

How to submit

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Complaints

Sample application to the Department of Education

But in general, a group contains from 20 to 25 children of the same year of birth. To assign a child to a child care institution, you must stand in a queue that is created by the Department of Education of the municipality. Children are accepted into it upon reaching three years of age, although there are cases of admission of children aged two to three years.

It is the first component of the system that provides services for public education. It provides public education for young children who cannot attend school due to their age. By its essence, a preschool institution helps the state solve the problem associated with the production of socially useful labor by citizens of the country. Children's access to it is widespread, because the legislator does not impose any restrictions. In addition, the child’s right to receive a place in it is secured by a number of legislative acts.

Manager's job

How to write a complaint from parents? It is created in the same form, only the violations that affected all children are indicated. The head is obliged to monitor the activities of teachers and their assistants. In case of conflicts, she resolves them.

If management fails to act, a complaint must be written against the head of the kindergarten, a sample of which is presented here. Educators can also file a complaint if they are not satisfied with the attitude towards the staff, the performance of difficult duties, as well as violations of the law.

If parents have doubts about the work of the medical staff, then they can talk about this issue with the pediatrician at the clinic. Filling out a complaint will not be difficult, since it is processed according to the same principle. First, it must be addressed to the head, and then to the education department.

What to do if an aggressive child in your kindergarten keeps children in fear and hits the teacher

Recently, “Runa wrote about a strange incident in city kindergarten No. 62. The management of the institution decided to expel disobedient children. We even drew up a corresponding additional agreement. But the parents were outraged through the media, and everything went quiet. And the prosecutor’s office reminded the manager that this was a direct violation of the law. — Instead of finding an individual approach to the child and keeping him busy with something extra so that he wouldn’t interfere with his studies, the class teacher turned the whole class against him, tricked the parents into thinking that it was because of him that there was no discipline in the class and that it was because of him she can't teach anyone anything.

And the parents of other children began to demand that my nephew be removed from their class,” said Seva’s aunt. - Well, my mother lost her nerve, she took the documents from a good school and transferred the child to a neighboring one, which, of course, does not have the best reputation, but at that time there was no choice. There he also had difficulties with behavior, but there were no more such problems with the teacher and the class. After studying at this school for several years, he entered one of the most prestigious schools in our city, where he is now demonstrating very good success, in particular, to the delight of the educational institution, he is performing very successfully at the Olympiads. It seems that the help of a psychologist remains the only option to resolve the conflict in the kindergarten where a little rowdy has appeared. Not all parents agree to consultations; some immediately deny the problem, while others get into arguments.

As a result, the children suffer. According to practicing psychologist, senior lecturer at PetrSU Yulia Teryushkova, there should always be a professional teacher next to a child, even if he is aggressive and dangerous to others. — A boy was assigned to the kindergarten group that my daughter attended under the inclusive education program. We were warned that the child had special needs and that being with our children should help him. The parents didn't mind.

But by the end of the week it turned out that there was not a single child in the group whom this boy had not already beaten,” recalls Petrozavodsk resident Anna. “And he fought seriously: angrily, fiercely, he hit with all his might.” We had to call the parents and explain that we are against their child being in our group. Most likely, this is illegal, but personally I don’t have any extra children in stock. By the way, the relatives of the “problem boy” reacted to the situation very calmly and took him out of kindergarten without a scandal. — About six months ago, I looked into this situation at the request of one mother, whose child was suffering from the activity of another baby.

And you know, I haven’t found a real mechanism to “fight such children. Oddly enough, everyone has an equal right to visit as long as there is no medical diagnosis. See: Article 10 of Federal Law No. 52-FZ “On the sanitary and epidemiological welfare of the population” stipulates that citizens are obliged to take care of the health, hygienic education and education of their children and not to carry out actions that entail a violation of the rights of other citizens to health protection and a favorable environment a habitat.

In theory, the child’s behavior entails a violation of the rights of other children and poses a threat to their health. Based on this, a referral to a psychologist may be issued. “This child bites not only my son, but also others, disrupts class and screams so loudly that the children sit with their hands over their ears. Yesterday, the same child was lying on the ground during a walk, the teacher began to lift him, and he began to swing his legs so much that he dropped her.

The teacher is forced to “guard this child all day long,” said the mother of one of the children.

If these are adequate parents, then they would take special care. garden I don’t believe that such a child can be absolutely healthy. And if I, ttt, had such a child, then I certainly wouldn’t take the child to a mass kindergarten, but would do some correction. Everything can be solved, it’s just easier to push the child into kindergarten so that others can sort it out. Unfortunately.

Are you talking about me? If you are talking about me, then my child in kindergarten, for example, was bitten on the nose. I come for him in the evening, and he has teeth marks on his nose:015:. We talked with the teacher, she with the parents of the offender. There is always a child like this in the group. Most often, he either cannot attract attention to himself in any other way, or simply does not know how to achieve his goal in any other way. This doesn't mean he is sick.

The situation is this: in our younger group there is a child who, in the opinion of most parents, behaves inappropriately with children. Personally, he tried to hit my daughter twice, but he was rebuffed and now he doesn’t bother me, but the mothers of other children are simply horrified by his behavior. Facts for today (I quote one of the mothers): since September 1, I have bitten many people (to the point of bruising), I think already half of the group, I even once had to take the injured child for medical treatment. scratches, and even threw heavy toys at children’s heads. interferes with conducting classes, the teachers themselves are afraid of him, in the sense that he will cripple someone. Besides, he also hurts himself. doesn’t speak, poops and pees in his pants five times a day, and can’t take care of himself at all. The teachers say that this is clearly a special needs child. So it’s good for the child, he does what he wants. I feel sorry for the teachers, other children and parents, including him.

I repeat, practically nothing can be done in such a situation; as a rule, teachers first flee from such a group (they get tired of risking their heads, because they bear criminal responsibility for all children), and then the parents take other children and look for a quieter group.

Reason for contacting the Prosecutor's Office

If kindergarten employees have committed serious offenses that fall under the characteristics of criminal punishment (extortion, violence, both physical and psychological towards children, theft, untimely or ignored provision of medical care and other situations), then the parents contact the supervisory authority (prosecutor's office) with an appeal.

The text describes the identified violations committed by employees of the preschool organization.

An application to the prosecutor's office will allow the administration to be held accountable and compensation for moral or material damage caused. Payment of funds is possible with further transfer of the claim to a judicial authority.

Important! The prosecutor's office is obliged to investigate and study all the facts stated in the appeal within 1 month and notify the applicant of the decision in writing.

If it is discovered that the actions of the teacher or manager have signs of a criminal offense or administrative violation, then the prosecutor sends all collected documents to the police and court.

Country of Soviets

It is best to ask the employer to indicate in this capacity the department for providing preschool education at the regional education department. It makes sense to send a copy of the petition to a higher authority - the head of the regional education department.

• disabled children and children whose one or both parents are disabled;
• children of deaf parents (with normal hearing);
• children of single mothers (fathers) from low-income families;
• children from large families (3 or more children under 18 years of age);
• children of judges, prosecutors and employees of the Investigative Committee of the Russian Federation;
• children of police officers and military personnel (including retired ones).

Where can I complain?

The appeal is sent to various organizations. The described problem, the requirements and the official who committed the unlawful act influence the authority to whose address the complaint is filed.

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Department of Education (department of pre-school education, subordinate to the local government)

This is the first body you should initially contact. The kindergarten not only cares for the baby, but also develops basic parenting skills and teaches basic things.

A low level of education, a useless and non-standard educational program are reasons to contact the Department of Education. If the principles of upbringing negatively affect the child, the employee uses unacceptable methods in practice, then also submit an application to this authority.

There is no single form for filing a complaint against kindergarten employees. It must be drawn up in legible writing or using a text editor on a computer. The text of the application is printed on a printer.

The text of the complaint must state:

• personal data of the applicant;
• personal information of the official to whom the complaint is addressed;
• the name of the business document (the word “Complaint” is capitalized, there is no period at the end);
• Full name and position title of the employee whose violations provoked the compiler to write the appeal;
• a clear and complete statement of the essence of the problem, what violations were made, and whether there is evidence to support these actions;
• a list of requirements with deadlines until which date the applicant will wait to provide answers to his questions. Adding date and signature.

Ministry of Education of a specific region, republic or region

Applying to a preschool institution at this organization is possible in a single case, if the kindergarten provides training according to a special profile program.

The principle of writing a complaint is identical to that described above. The text of the appeal should not contain questions related to educational methods.

Attention! Our qualified lawyers will assist you free of charge and around the clock on any issues. Find out more here.

A complaint can be sent in two ways: by registered mail or via the Internet - through the website of a government agency on the “Citizens' Appeal” tab.

Information about the addresses and contact details of all departments and governing bodies is freely available on this portal.

Rospotrebnadzor

Rospotrebnadzor is a supervisory body that controls the sphere of education and science. Although many citizens are confident that Rospotrebnadzor does not deal with issues related to the management of a kindergarten, this is a mistaken opinion.

Problems related to the consumption of certain services - outdated furniture, toys and equipment, poor and substandard feeding, weak material and technical base of the kindergarten and lack of daily cleaning of the premises - the jurisdiction of Rospotrebnadzor;

Labour Inspectorate

The staff of a preschool organization contacts the labor inspectorate if there are signs of self-government, non-compliance with the norms of the employment contract and violation of articles of labor law. If the kindergarten employees present convincing evidence of the administration’s guilt, she will be fired.