How to return furniture to Ikea and get money back?

People buy different things all the time. From products to furniture or real estate. The modern world has long been called commodity-money, because it is filled with goods and services, and people have become consumers of this variety. Ikea is one of the well-known stores, they have a large selection and a loyal attitude towards customers. How can I return a product on time to Ikea if it doesn’t fit for some reason? What conditions must the buyer fulfill, and will the full amount be returned? It's worth looking into it in more detail.

Conditions and rules for returning goods - how to make a return

An issue of this nature is resolved in the department for returning and exchanging goods - IKEA Service, which is present in every store in the chain. In order to return money for a purchase, at the time of application you must have a passport or any other identification document with you, as well as checks, sales or cash receipts, or other documents that prove the fact of purchasing the goods. If you purchased a purchase using a gift card, it is important that you have it when requesting a return.

After transferring the purchased products, department employees carefully check them for use. If there are no complaints, then a certificate is drawn up indicating acceptance of the goods. This document contains information about the buyer, the amount of return, the name of the product and the reason why the return is proposed. The end result of the appeal is the receipt of money to the bank card account, or receipt in cash.

You cannot return IKEA goods to any store in the chain! Only certain stores accept returns, but to get the money you will need to go to the store where the payment was made! Such rules

How to return

You can return goods to an IKEA store without any significant problems. When applying, the buyer must have a passport and purchase documents with him. These can be checks, sales receipts, purchase and sale agreements. If payment was made by credit card, you must take it with you. And, of course, in addition to all this, you need to take the purchased item. The product may already be assembled and without packaging, but must not be in use.

According to the store's loyalty policy, pillows and mattresses can be returned even if they have already been used. You can sleep on a pillow for 14 days, and on a mattress for 90 days. If you are not happy with something about them, you can return them and choose another pillow or mattress. These items can only be returned once. But know that the seller has a list of manufacturers whose manufactured items are not subject to this rule. These are pillows and mattresses of the series: KARLABI, LYKSELE, MATTARP, DRÖBAK, KILLEBERG, KARLSKOGA, KLAKKARP, BEDINGE, IKEA PS, LENNES, MARIEBU, JOMNA.

In the store you should contact the returns and exchanges department. An employee of this department will check the item for signs of use. Next, an act of acceptance of the goods is drawn up. It will indicate the reasons for the return, the cost to be reimbursed, information about the buyer (passport details, registration address, telephone). The deed is signed by two parties (buyer and seller), and the date of its preparation is set.

The main requirement for the seller is the presence of a cash receipt for the purchased product. However, in its absence, the fact of purchase can be confirmed by testimony of witnesses.

If the purchase was made through an online store , you need to contact customer support. The procedure is similar to returns when purchasing directly from the seller. The only rule for everyone is that you will not be refunded for delivery. And you will have to deliver the purchased items back to the buyer at your own expense.

The IKEA seller's policy allows you to return the purchased item back in almost any case. Therefore, there is no need to prepare a written claim at home.

Terms - how many days do they give for a return?

Since 2020, IKEA customers have 365 days to decide whether to return a product. Even assembled products, without a receipt or packaging, can be returned to the store.

Note! Pillows, blankets and mattresses purchased from IKEA have different return periods.

Returning a Mattress

You can return the mattress within 90 days from the date of purchase. In this case, three months are given for product testing, i.e. You can check how well you sleep on a new mattress. And if something doesn’t suit you, come to the store and choose another mattress. The offer does NOT apply to YOMNA series mattresses, thin mattresses and mattresses for children's beds.

Return of pillows and blankets

You can return pillows and blankets within 14 days from the date of purchase. In this case, two weeks are given for product testing, i.e. You can check how well you sleep on a new pillow or under a new blanket. And if you are not satisfied with something, you can always exchange it for another product. The offer does NOT apply to pillows and blankets from the SLEN, MYUSKGRES and LYON series.

Features of the procedure

To return a product to a store, you need to know for sure that the product can be returned or exchanged. For example, Ikea allows for the return of furniture and other bedroom accessories to replace mattresses within 90 days, since this service is not available in other retail establishments.

Ensuring a quick return of the mattress depends on the presence of the original packaging, since in this case it is confirmed that the product has not been used.

If pillows are returned, the time frame for completing the procedure is 14 days from the date of purchase.

Having a store receipt significantly speeds up the return procedure, so when purchasing goods at Ikea, do not throw away your payment confirmation in advance!

The Ikea store accepts goods without packaging without any problems, but when returning bed linen, this condition must be met, since these products are intended for personal use.

When returning a large item, the money spent on delivery of the product will be deducted from the amount paid. The amount of deduction depends on the area to which the furniture was transported. In some cases, the cost is calculated based on the weight of the purchased purchase.

Which products cannot be returned?

So, before deciding to return a particular product, many people have the right question: “are there any products at IKEA that cannot be returned?” The official website of IKEA in Russia gives a clear and concise answer - NO, absolutely all goods purchased at IKEA can be returned to the store .

This also applies to plants (which can be returned at any time during the year, including in winter), batteries without packaging (only if you have not used them), as well as discounted goods. The main condition for returning IKEA goods is that they must not have been used.

Well, now the question arises: how can you return a product after a year and not use it all this time??? Why did you even have to buy it??? As a rule, the product simply should not show signs of its use.

Methods of circulation

The procedure for returning goods to IKEA depends on the method of purchase and sale. If the purchase was made during a personal visit to the hypermarket, then you should contact the point of sale during business hours. The work schedule can be clarified on the seller’s official website or by calling the toll-free call center line: (8800) 234-55-56.

You can call and agree on the return of goods purchased remotely. An application to cancel an online purchase can be submitted through the feedback form on the website - just write your contact information and ask to contact you. The specialist will call you back on the specified phone number and record the application, and also agree on a time to meet with the courier who will pick up the goods.

The buyer pays for the return delivery of products of good quality, but if the remote purchase is defective, then the company bears these costs.

When applying in person, you can prepare 2 copies of the application in advance - this is required when returning defective goods to IKEA, so as not to miss important points when describing the defects. If you refuse a quality purchase, just fill out the forms in the hypermarket department.

The application should indicate:

• your passport and contact details;
• bank card or account details (non-cash refund);
• information about the returned goods (serial numbers, markings, names, cost);
• description of defects or reasons for return;
• request for reimbursement of funds;
• dates of conclusion and termination of the purchase and sale agreement.

The claim for a refund is submitted to the store, and the second copy remains with the buyer. The specialist is required to mark the acceptance of the application on your form, which, in case of refusal to satisfy the requirements, will confirm the date of application.

Conditions for returning IKEA goods without a receipt

One of the main rules for returning goods is to have a receipt proving the purchase at the IKEA store. However, there are often very savvy citizens in the field of consumer protection legislation. In 25 Art. it is said that the return of any product must be freely accepted by the store without a receipt. In an effort to win the hearts of more customers, IKEA employees carry out returns, but the process often turns out to be longer compared to the situation when a receipt takes place.

If you don’t have a purchase receipt, the first thing you should do is look at your IKEA Family account, which contains information about all purchases made. In addition to the receipt, you can confirm the fact of purchase with the following documents:

• confirmation of an order;
• sheet for self-typing;
• reservation confirmation;
• order review;
• drawing from the planner program;
• a bank account statement from which you can establish the date and amount of the transaction.

If you do not have any of the above documents, then you will have to contact the IKEA store employees (customer service department) with this question. Finding information about your purchase will take some time, so be prepared to wait anywhere from a few days to a few weeks. Next, the IKEA employee will determine the cost of the product and, accordingly, the return amount. If it so happens that the price determined by the employee does not correspond to the one at which you purchased the product, you must report your disagreement and the company will conduct additional investigations. investigation. The final decision on the issue of return is made by the head of the customer relations department.

Attention! Return conditions for blankets, pillows and mattresses purchased at IKEA differ from the main ones! The exchange of mattresses, pillows and blankets is possible no more than once and only with a receipt. In case of exchange for a product of a different model (with a different article number), the price of the product is recalculated.

Monitoring reviews of goods returned without a receipt indicates positive decisions in such cases. If consent was not obtained, and the goods really need to be returned, then you can file a claim in court to get the truth. As practice shows, it very rarely comes to litigation, because IKEA positions itself as a very friendly and loyal company. Situations often arise when a product is returned or exchanged without the stated receipts, packaging or delays.

You can ask IKEA employees for additional questions by calling: 8-800-234-55-66 (toll-free) or.

Reasons for returning goods

Ikea is really trying to raise the level of service. Here you can return an item, even if it is unpackaged and already assembled. Moreover, even food is accepted.

Reasons for return:

1. A detected defect - unfortunately, sometimes this happens in any product. Of course, the store tries to monitor the quality and condition of the goods, because they have a guarantee, however, exceptions do occur. Having noticed a defect, the customer has the right to request a return or exchange. A special examination will be carried out in the store. The specialist will identify the nature of the defect. Was it a manufacturing defect or did it arise later, after the purchase. In the event of a manufacturing defect, the seller will reimburse the customer for the money spent.
2. Didn't fit. A person purchased something, for example, a table, brought it home and assembled it, following the instructions. Later I realized that the table was not suitable. The reasons are different - the size is not the same, the height is different, the shape of the legs or the color. Experts advise returning the item without disassembling it. If possible. Otherwise, its presentation will be lost. At Ikea, the main rule is careful assembly and following the instructions.
3. Not that. The client ordered one thing and another was delivered. This also happens quite often. The orders may have been mixed up. The item can be returned by asking for an exchange or money spent.

Return shipping

Return delivery service is paid! Its cost will be deducted from the payment amount for the goods.

Note! The product must be disassembled. Product delivery to the store may take up to 5 days.

In order to arrange a return delivery service, you must do one of the following:

1. Go to the IKEA website in the IKEA Services → Exchange and Return section and fill out a special form.

In the calendar, select a suitable date from the available ones and a time interval.

Next, fill out the form and submit your application. After this, an IKEA employee will contact you to clarify some details.

1. Contact Customer Support Center.

• This can be done by calling +7 or +7.
• Via the feedback form.
• By chat (from 8 am to 10 pm).

1. Contact the Ikea Service department of your nearest store.

Attention! The buyer can carry out delivery back to the store independently.

Returning goods - procedure, store opening hours

What is Ikea's return policy?

First of all, you need to look at the reason for the return.

Changed your mind, didn't fit:

1. A client with a product visits any of the Ikea stores.
2. Delivery is carried out on our own.
3. By the way, if the product is assembled furniture, it is not recommended to disassemble it, you need to bring it this way.
4. With the goods, take the receipt (if you have one), packaging (if you still have one) and your passport (this is required).
5. Contact your nearest retailer or administrator.
6. Explain the situation and fill out an application for a subsequent refund (by the way, such an application can be filled out by phone, via the Internet or in person).
7. The seller will examine the product and accept the application.
8. The cashier will then calculate the amount if the buyer does not agree to make the exchange.
9. Refund amount: product price – delivery cost (this is the return price).

By the way, if the purchased item is of a decent size, the buyer can call for delivery from Ikea, then its cost will also be deducted from the return or paid separately.

For example, if you needed to bring a bed from the dacha back to the store and its cost was 15 thousand rubles, then 1 thousand rubles will be deducted, which is how much the delivery will cost.

Important: the price of delivering goods varies depending on the area. By the way, Ikea is one of the few stores where you can exchange or return a defective mattress.

Returning a defective item:

1. Having identified a problem, the customer first contacts IKEA.
2. Then he explains the situation and asks for a refund.
3. He takes the goods and on his own (or orders delivery, but pays for it himself) brings the defective item back to the store.
4. The seller organizes an examination of the goods so that the item is checked by a specialist and the nature of the defect is revealed.
5. The presence of a receipt or sales packaging will not affect the fact of the return. The goods can be accepted anyway, but with a receipt the procedure will be faster.
6. The client submits an application for a refund.

Important: he has the right to be present during the examination and ask questions.

The further procedure depends on the expert’s conclusions. If the defect was indeed a factory defect, then the seller will accept the defective product back without any problems. If not, he refuses.

Refund

So, now that we have figured out the conditions for returning IKEA goods, all that remains is to figure out how to get the money back. The money for the product will be returned in accordance with the payment method used at the time of purchase. For example, if you paid in cash, then you will be refunded the amount in cash. If by card, then the amount for the purchase will be transferred to the card with which the payment was made.

To get a refund, you must contact the store where the product was purchased. The personal presence of the person who paid for the goods with an identification document and a card (if payment was made by card) is MANDATORY!

Money will be returned to your bank card within 10 calendar days.

IKEA e-return voucher - what is it?

If you want to speed up the refund process, store employees can credit them to an IKEA voucher, which is valid for 5 years.

With a voucher you can pay for other products of your favorite brand, as well as at an IKEA restaurant. Of course, the voucher cannot be used to pay outside the IKEA network. The money for the voucher is credited instantly and you can use it immediately after receiving it.

Benefits of an IKEA voucher:

• Registration without visiting the store;
• The money will be credited within 24 hours;
• Possibility to use immediately after downloading;
• Validity period: 5 years.

Flaws:

• You can only pay with a voucher in IKEA stores.

A refund

When all the necessary conditions are met and the store agrees to return the money, the method of transferring it depends on the previous payment option. Hypermarket employees can pay the money immediately in cash if the purchase was made in the same way. When paying for goods by card, the amount is returned to the same account, unless otherwise indicated in the consumer’s application.

Generally, returning items to IKEA is quite simple. The hypermarket transfers funds within five days, usually the next day after completing the application. The receipt of funds to the consumer’s account may be delayed only if banking transactions take a long time. If you were not informed about the refusal to return, and the money was not credited within ten days, you need to clarify the information via the contact center hotline.

How does the goods returns department work?

If the purchased product is not suitable, it can be returned any day of the week during store business hours. Please note that each of the IKEA hypermarkets in Russia has its own opening hours. As a rule, IKEA hypermarkets are open from 10 am to 10-11 pm.

The exception is the chain's stores in Moscow, which serve visitors until 2 am. Employees do not have lunch or any other technical breaks. IKEA stores operate seven days a week, remaining constantly accessible to their customers.

Until what time can goods be delivered for return?

For questions about the exchange and return of goods, you should contact the IKEA Service department at least half an hour before the end of the opening hours of a particular store, because this procedure takes time.

Respect others, IKEA employees are people too and want to get home to their family and friends on time!

IKEA returning goods without packaging and assembled

According to the rules for returning IKEA goods, various non-food products can be returned:
- without original packaging;

- in assembled condition.

Many sellers do not return goods if the packaging is damaged.

According to Russian legislation, products must be returned even if the packaging is damaged or missing, but the item must be in an undamaged condition.

At IKEA there are no problems when exchanging (returning) goods with damaged packaging (or without it).

Exchange of IKEA goods

As for the exchange of goods, the procedure is almost identical to the return. Exchange of goods is free of charge in cases of manufacturing defects, defects resulting from transportation, or if another product was delivered that differs from the purchased one. In addition, in case of exchange, packaging and a receipt are required, otherwise an examination may be carried out, lasting from 10 to 40 days. This is necessary in order to prove the fact of a defect received during manufacture, and not as a result of operation.

As practice shows, if the above conditions are met, the exchange procedure is completed quickly and without delay. As a replacement, you can take a more expensive product compared to the one being exchanged and pay the difference. Another option is possible when a cheaper product is taken instead of the returned product. In this case, store employees will pay the difference.

Thanks to low prices, a huge range of products, friendly staff and a loyal attitude to numerous questions and problems that arise as a result of interaction between customers and the company, the Swedish IKEA store chain is becoming the most visited hypermarket.

Possible problems

Returns and exchanges do not always go quickly and without the slightest difficulty. In some cases, problems arise, and there are many reasons for this.

For example, an IKEA return and exchange center may have questions regarding a customer's eligibility for one of these services.

An examination will help you find out exactly whether the item has been used. The client is required to pay maximum attention to the returned purchase, since even a small trace of use is already a likely reason for refusal. Here, even Russian legislation and the completely loyal policy of the IKEA retail chain will not come to the rescue.

How many items cannot be exchanged:

• plants;
• batteries that the buyer has already removed from the packaging;
• printed publications;
• goods purchased on sale or sold at a discount;
• cosmetic products, perfumes;
• fabrics and other materials already tailored to the requirements of a specific client.

READ 5 ways to top up your IKEA Family card

The buyer who comes to exchange these items will not even be accepted.

Procedure

• So, if the product does not fit or you change your mind, then you need to come to any IKEA store with your passport, purchase receipt and card, if the product was paid for by card. If a contract was concluded upon purchase, you must also take it with you. Of course, you need to take the product with you, which, in fact, is subject to exchange or return.

Note! The item to be returned must not show signs of use.

• If the product has manufacturing defects or was damaged during transportation, or does not correspond to the quality declared by the store, then before returning you must contact the store employees at one of the numbers 8-800-234-55-66 (toll-free call) or, and Then you will be told the sequence of actions.

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Return Policy

After changes were made to the return conditions on September 1, 2015, the procedure in the Ikea store has unique conditions. In this case, any category of goods is subject to exchange or return, if it has not previously been used for consumer purposes.

The procedure for returning to an Ikea store is convenient and does not require a large number of step-by-step operations. To carry out the process, you must contact the service center and receive a service coupon in the order of the current queue.

The process consists of sequentially performing the following actions:

• provision of goods and related documentation (payment receipt, purchase and sale agreement, instructions for use, original packaging of the product);
• Company employees carefully inspect returned goods and, if necessary, conduct an independent examination. After the claim is satisfied, an act of acceptance of the transfer is drawn up (the document indicates the reasons, cost, passport data, information about the buyer, store stamp and date of completion) and the subsequent execution of the procedure;
• The timing of funds accrual depends on the form of payment. Cash is paid on the day the claim is filed, and a refund to a bank card can take up to 40 days, but the average is two weeks.

If you receive information from a banking institution that they will return the money promptly and there is no accrual for a long time, you need to contact the store and check the correctness of the funds transfer. If everything was done correctly, then you need to try to resolve the issue at the bank branch.

If an Ikea product was purchased online, it can be returned through a special support service. Payment for delivery of the purchase to the store’s service center is charged to the buyer.

The store’s refusal to attempt to return the goods requires further appeal in court, subject to the availability of relevant documents and witness testimony. The procedure is quite rare in practice, since in most cases issues are resolved by mutual agreement of both parties.

Important! Refunds are made to a bank card account or in cash, depending on the form of payment for the purchase. Alternatively, you can receive a gift certificate for other items in the store.

Conditions

According to internal rules, the company is ready to return money even for goods without original packaging, but provided that the item has not been used.

If the purchased item was presented in disassembled form (pieces of furniture, interior design, etc.), and you assembled the product, threw away the packaging and discovered that the item did not fit some parameters, the purchase can also be returned if there are no signs of use on it.

How long does it take for IKEA to return money to the card?

The statement is provided for the last 4 months and must be certified by the seal and signature of a Bank employee.

• Certificate of state registration of an individual as an individual entrepreneur, and a tax return of an individual entrepreneur in accordance with the taxation scheme used

The policy of the retail chain provides citizens with expanded opportunities, so the company’s specialists are accepted back throughout the whole year. Unfortunately, the additional benefit only applies to quality purchases, but this successful promotion allows consumers to safely purchase any products they like, which significantly increases the company's profits.

We will refund the money for the product, even if you collected it and threw away the packaging. However, this rule does not apply to used goods (with the exception of special conditions for the exchange of pillows, blankets and mattresses).

If there is a manufacturing defect or defects received during transportation, the purchased product is exchanged for a similar one immediately in accordance with the Russian Federation Law “On the Protection of Consumer Rights”. The cost of delivery and return in this case is compensated to the buyer.

My husband went to rent it out, and we even forgot that we paid with my card; they returned the money to him, so to speak, with an “IKEA card” - they say they met him halfway. They give you an “IKEA card”, on it is the refund amount, you can only use it for purchases there at IKEA, this was relevant to us, we needed to buy another item to replace it, so we used that same “IKEA card”.

Check with the store first. ¶ Because You are not logged in. Please identify yourself or register.

If you return a defective mattress, your money will be refunded immediately. When returning a mattress, please include the packaging.

How to quickly return money to a card from IKEA - Legal assistance from a lawyer

Exchange is carried out absolutely free of charge if there is a manufacturing defect or defects associated with transportation, the glass surface is broken, there are scratches on the product, traces of dirt are visible, etc. Dear readers! Our articles talk about typical ways to resolve legal issues, but each case is unique.

How to return an item to an IKEA store?

To receive money back in your hands or by bank card, it is advisable to include packaging with the collected item. Products that have been used by the buyer, Plants, Products that are sold by the meter, fabric, blinds, etc. A more accurate list of items that cannot be returned can be found at each outlet of the IKEA store chain.

The topic of our article is to answer the question of how to return an IKEA product, to identify the difference between the standard return conditions and the conditions offered by this store. In IKEA stores, goods are returned through the returns and exchange department.

Arrange for return delivery by contacting us in any convenient way. The service is only available for products purchased online.

The buyer who purchased the item for cash receives the money immediately after processing the return. Transfer to bank account may take about two weeks, but no more than 40 days. If desired, at the company’s office you can issue a voucher for a period of several years, where the returned funds will be transferred.