Didn’t fit, changed your mind, not what you wanted: how to return a purchased item back

Home / Complaints, courts, consumer rights / Consumer rights

Back

Published: 09/03/2018

Reading time: 5 min

0

177

All aspects regarding the return and exchange of jewelry are regulated by Federal Law 2300-1 “On the Protection of Consumer Rights.” In accordance with it, jewelry of good quality does not qualify as goods subject to exchange or return. Accordingly, they cannot be exchanged if they do not fit in size, color, style, or if you simply do not like them.

• Features of returning jewelry Jewelry that can be returned
• Is it possible to return jewelry and costume jewelry?

Article 18 of this law states that a return is possible only when defects were noticed in the products that the buyer was not notified of at the time of purchase, and this fact is confirmed by the results of the examination.

Is it possible to return a wallet of proper quality?

Returning clothing occurs in the same way as with other types of goods. Let's look at possible situations:

You have decided to return a wallet of proper quality. There are different reasons for returning:

• I don’t like the color, style, doesn’t match, etc.
• We were in a hurry with the purchase (we found it cheaper or picked up other furniture), changed our minds

If your product is not on these lists, then you can return to the store within 2 weeks, not counting the day of purchase, and exchange it for another. And if another product that suits you is not available, the seller is obliged to return your money.

The consumer has the right to exchange a non-food product of proper quality for a similar product from the seller from whom this product was purchased, if the specified product does not fit in shape, dimensions, style, color, size or configuration. (as amended by Federal Law No. 212-FZ of December 17, 1999)

Is it possible to return a bag to the store: conditions, procedure and some features

Bags for women are a special kind of product, the purposes of which are countless, not to mention the extensive range.

Is it possible to return a handbag to a store if it is of proper quality, what to do if defects are discovered, what are the conditions and procedure for returning such goods?

Are they returnable?

Women have this opinion that you can never have too many bags. For shoes, jackets, coats, dresses, ladies of all ages, from schoolgirls to retired women, try to choose a bag that is appropriately decorated for the style, season, and intended purpose.

Dear readers! In our articles we consider typical ways to resolve legal issues, but each case is individual. If you want to find out how to solve your particular problem , please contact us through the online consultant form on the right or call us at:

+7 Moscow, Moscow region

+7 St. Petersburg, Leningrad region Other regions: online consultant >> It's fast and free !

The materials from which wallets and purses are made are represented by a wide range:

• canvas, burlap, drape, corduroy, boucle, jeans, with synthetic fibers, etc.;
• raincoat fabric, bologna, etc. water-repellent fabrics;
• natural and synthetic leather, suede and others.

Any size and regardless of the material from which it is made, a women's bag must be returned if defects are detected in it.

As Art. 18 PLZPP of the Russian Federation, goods of inadequate quality can be returned to the store by requesting:

1. replacement with a similar model;
2. replacement with a similar item;
3. repairs at the expense of the seller;
4. markdowns (according to the shortage);
5. refund.

Disadvantages may be:

• the handle (or both) came off;
• the zipper turned out to be inoperative;
• the stitching is sloppy, spoiling the look;
• torn lining;
• rhinestones, metal or plastic design elements have broken or fallen out, etc.

A consumer who applies for the return of a low-quality handbag should keep in mind that the determining factor is whether the seller warned about the presence of defects (Article 8 of the RF PZPP).

Once informed of the defect, the buyer does not have the right to return a bag with a defect.

A frequent case is the buyer’s desire to return a bag to the store that does not suit the color, style, configuration, size, presence of the required number of pockets, etc., but is of quite high quality.

Art. 25 of the RF PZPP states that the consumer has the right to return goods of proper quality if all conditions are met.

The list of requirements for the store in this case is Art. 25 is limited, allowing only the replacement of the bag with a similar one, and a refund is allowed if the seller is unable to make a replacement.

Terms and procedure

The consumer will be able to return a bag of proper quality that he does not like or does not fit to the seller under the conditions specified in Art. 25 PZPP RF:

• labels, tags, tags are intact;
• the item has never been used - the handles are not wrinkled or worn, the lining is clean, the top and pockets show no signs of use;
• there is a receipt, although this is not necessary;
• 14 days have not expired (excluding the date of purchase).

If this is exactly the case, then the buyer has the right to come and ask to exchange a new bag, and only if there is no similar wallet for a replacement, they will give the money, and then not immediately, but within 3 days.

As a rule, in such cases, a replacement is made without any special objections, because the bag does not fall under any of the clauses of the documents limiting the return of this particular category of goods.

There should be no problems with returning a low-quality wallet. The buyer should prepare a claim (2 copies), do not forget the passport, warranty card and receipt or delivery note and go to the very store where the low-quality product was purchased.

In the case when oral negotiations ended successfully and you were asked to fill out a return application form (or write a paper in free form), then the procedure then proceeds according to the legal algorithm:

• the seller prepares an act of acceptance of the defective handbag, the client signs this act and gives back the unsuccessful item;
• Depending on the buyer’s requirement, the seller issues a replacement of the product, a discount, repair or refund.

If the dialogue does not work out, the client submits his claim against signature to the seller and waits for a response within the 10 days .

If refused, the consumer has the right to resolve the issue in court by filing a lawsuit, but such a step will be effective under the following conditions:

• the bag is really expensive;
• the defect was not the fault of the buyer.

The fact is that in controversial cases, an examination will be carried out regarding the cause of defects in the goods, and if the bag is torn because the owner got caught on a nail, fittings, etc., then you will not be able to win the case and you will also have to pay for the services of experts.

The presence of a manufacturing defect or defects that arose before the buyer received the goods are the reasons that provide grounds for going to court.

Deadlines

You can return a bag to the store if there are no complaints about the quality within 14 days, not counting the date of purchase.

A low-quality wallet, briefcase, clutch, etc. may be returned to the seller within the following terms:

• during the warranty period;
• for 2 years (without warranty).

See what types of goods of good quality cannot be returned even within 14 days.

How to return a wallet with a defect under warranty?

Has it been less than 15 days?

If a defect is detected within the first 15 days from the date of delivery of the goods, then you have the right to return the goods or exchange them for the same or similar ones with a recalculation of the price.

Important: the countdown of the period begins from the moment the goods are received. If you paid for the product and it was delivered to you a week later, then the non-guaranteed return period is calculated from the day of delivery.

The money must be returned to you within 10 days, and a replacement must be provided within 7 days from the date of application (if with quality control, then within 20 days).

Important: if the price of a product has increased since the date of purchase, you have the right to demand compensation for the difference in price.

Has it been more than 15 days?

After this period, you can only count on warranty repairs of the product.

Although, if the repair lasts more than 45 days, or the fault turns out to be unrepairable or recurring, then you have the opportunity to demand a replacement or refund.

You can also demand compensation for losses associated with the sale of a device of inadequate quality to you. For example, compensation for the costs of transporting goods to the place of repair.

Here are a few claims, among which you will find the one that suits you:

Replacement during repair

While you are waiting for the product to be repaired or replaced, you can request a replacement from the seller during this period. You must be provided with a replacement within 3 days.

How to return a damaged wallet under warranty

1. if the warranty period has not expired, you should contact the seller (manufacturer, importer) with a written claim, drawn up in two copies, with clearly stated requirements (copies of all necessary documents are attached to the claim, for example, a sales receipt, sales receipt, warranty card, etc. .).
2. the seller accepts the product and replaces it with another, or conducts a quality check (in your presence). Don't forget to get an acceptance certificate from the seller.
3. During the inspection, the seller is interested in establishing that the cause of the problem was your fault, so we recommend that you be present during this inspection (you have this right). The result of the check may be satisfaction of your request for a replacement, or refusal.
4. If you and the seller have a dispute about the causes of the malfunction, the seller is obliged to conduct an independent examination (where you can also be present) at his own expense. If the examination reveals a manufacturing defect, the seller is obliged to replace the product. If, on the contrary, the defect arose during operation, then you will be left with faulty goods and will be required to pay the seller the costs of conducting the examination.
5. If the consumer does not agree with the seller and the results of the examinations, then he has the right to file a claim in court.

How to return a bag back to the store?

According to the Law “On the Protection of Consumer Rights,” the bag is included in the list of non-food products that can be returned in the first two weeks from the date of purchase if they do not suit the buyer in shape, size, color or configuration. How to do this correctly? What conditions must the seller meet in order to return the bag to the store? Read in the article.

Law on Consumer Protection"

This Law regulates the rules and conditions for returning food and non-food products back to the store. In addition, it specifies the buyer’s rights when returning/exchanging goods in the store.

Thus, having purchased a non-food product in a store, a consumer can:

• Return it back to the store within the first fourteen days (not counting the day of purchase) if the product turns out to be of unsuitable shape, style, dimensions, color, size or configuration;

It follows from this that the buyer has the right to return absolutely any item to the store that he simply did not like based on one of the listed characteristics. At the same time, he has the right to either return the item in exchange for the money spent (one hundred percent of the cost, without deductions), or exchange it for a similar (in price category) item of a different color, style, size or configuration.

In addition, the buyer can exchange a previously purchased item for a more expensive/budget item by recalculating the payment amount. If he chooses a more expensive item, he will have to pay the difference in cost. If he chooses a cheaper product, the seller will refund him the difference.

• Return the item back to the store if it turns out to be of poor quality;

In this case, the buyer may demand a refund of one hundred percent of the cost of the defective product (in exchange for the return of the product); return the product for repair at the expense of the retail outlet where it was purchased; demand a reduction in the cost of goods due to identified low-quality elements; exchange for a similar product, but of good quality;

• Return the product to the store based on the current warranty period;

Thus, such things as shoes, bags, coats, jackets and other items of clothing have a warranty period during which the item can be returned if defective parts are suddenly discovered. In addition to the return, the buyer can count on the store to take responsibility and repair, for example, defective boots at its own expense.

How to return a bag?

You can return a bag you don’t like (of good quality) back to the store within the first two weeks of purchase, subject to the following conditions:

• The buyer will keep a receipt that confirms the purchase of this bag at a specific retail outlet;

However, if the buyer accidentally lost or simply threw away the receipt, there is no need to despair. If the bag was purchased less than thirty days ago, then the store can ask you to remove the cash register tape, which stores all purchases made by customers over the past month.

In addition, an alternative to a lost receipt can be a tear-off receipt, which is usually placed in a bag along with the receipt and the purchased product, or an eyewitness to the purchase (a friend with whom the bag was purchased or someone from the store staff).

• The bag itself has retained its original presentation. In other words, if returned within 14 days, the bag looks the same as when the buyer picked it up from the store;

In addition to the external “appearance”, all tear-off tags, inserts, stickers, and labels with spare parts must be preserved on the bag.

• When returned, the bag must not have signs of use (dents, scratches, worn parts, torn parts, stains, etc.);

What should I do to return my bag?

Having made sure that the bag has retained the required appearance, and you still have the receipt in your hands (or there is a witness), you need to decide what goal you are pursuing: you want to return the money or exchange the bag for another. Have you decided? Next you should take the following steps:

• Collect the bag, pack it in the box/packaging in which it was placed/packed at the time of purchase. Take a receipt/tear-off receipt or other document that indicates the date, price and store where the bag was purchased;
• Make sure that no more than fourteen days have passed since the date of purchase (do not count the day of purchase);

So, if a bag was purchased on December 1, and today is December 15, then it will no longer be possible to return the bag on the 16th due to inappropriate color, shape or size. You can exchange a bag after this period only in two cases: if the bag has a warranty period or if the bag turns out to be defective.

• Since you will have to fill out a return application in the store, you need to take an identification document (passport) with you;
• In the store, explain the reason why you want to return the bag to the store, then provide the bag and all documents issued for it (receipt, receipt, warranty card, etc.);
• The seller will ask you to fill out a special application;

The application contains the following information:

• details of the consumer and the retail outlet where the bag was purchased;
• Click to continue, description of the bag, its price and the reason why you brought it back to the store (money refund, exchange for an analogue with suitable characteristics);
• recording the date of purchase with a document confirming the date (check, receipt, witness testimony);
• legislative reference (to the Law “On Protection of Consumer Rights”) listing all mandatory conditions;
• an indication of the possible consequences in case of dissatisfaction with the requirements of the consumer (you);
• indicating the day/month/year of the submitted application for return/exchange of the bag;
• personal signature of the consumer;

If you are returning a bag to the store that turns out to be defective/poor quality, then the application must indicate in detail what the defect is and under what conditions it was detected.

What's next?

After filling out the application form, the store may offer you:

• Exchange the bag for one similar, but different in color, shape or style from the one being returned;
• Refund 100 percent of the cost of the purchased bag in exchange for its return;
• If the bag is returned due to its poor quality, the seller may offer to exchange it for another bag (of similar price), or for the same bag, but without defects;

(1 1.00 from 5) Loading…

Source: https://vozvrat-tehniki.ru/kak-vernut-sumku-obratno-v-magazin.html

If you bought a wallet online in an online store

Good quality

If the item has not yet been delivered to you, you can already refuse it. After the transfer you can cancel within seven days . If the seller does not attach documents indicating the procedure and terms for returning goods of proper quality, you can refuse the goods within three months from the date of its transfer.

To return the product, it must not be in use, its presentation, consumer properties, as well as a document confirming the fact and conditions of purchase of the product must be preserved. If there is no such document, then you can refer to other evidence of purchasing the goods from this seller (a screenshot of the online store’s personal account, a purchase notification by email or SMS).

If the product in the online store differs from what was delivered to you, this may also serve as a reason to return it to the seller and receive a refund. In this case, you can download the corresponding claim and present it to the seller: Claim for failure to provide complete and accurate information about a product purchased remotely

In case of refusal of the goods, the seller must return to the consumer the amount of money paid under the contract, with the exception of the seller’s expenses for delivery of the returned goods from the consumer, no later than ten days from the date the consumer submits the corresponding demand.

Attention: any goods purchased via the Internet are subject to return, even technically complex ones and goods from the list of non-returnable goods.

The nuances of visiting a shopping center

If a purchase is made in a stationary store located in a shopping center, then the goods can be returned for various reasons within 14 days. If a defect is detected, then return is allowed within the warranty period. For example, if 20 days after purchase a dress simply comes apart at the seams due to poor quality tailoring, then it can be returned to the store as the item is defective.

Even if sellers refuse to recognize the marriage, they should defend their rights by threatening to contact Rospotrebnadzor or the prosecutor’s office. The store may require an examination to show whether there is a manufacturing defect. If a defect is detected, it is the seller who pays for the inspection and also returns the money to the buyer. But if it is discovered that the user himself caused damage to the product, then the citizen will not receive the funds, and he will also have to bear the costs associated with the examination.

Soso Pavliashvili's wife congratulated him on his birthday and showed him new photos

Simple and tasty: I prepare a salad of zucchini, peppers and barley with wine vinegar

Scientists were able to see how the brain transfers events to long-term memory

Common problems

The seller refuses to accept the wallet for warranty repair and sends it to the manufacturer's service center.

— you have the right to file a claim with both the seller and the manufacturer. By sending you to the manufacturer, the seller wants to relieve himself of additional responsibilities.

Upon visual inspection, the seller blames the buyer for the breakdown and refuses to accept the wallet under warranty

- if you are sure that the malfunction did not occur through your fault, request an expert examination.

If you have already tried to return the goods to the store and were refused, contact our lawyer, and he will tell you how to act in your situation.

According to the Law “On the Protection of Consumer Rights”, you can return the wallet back to the seller, either of inadequate quality (defective) or of proper quality.

What documents are being prepared?

If a person, for various reasons, decides to return a purchased product to a store, then he must prepare certain documents for this. These include:

I often say “in seventh heaven.” I found out why on the seventh

Worst or best: Game of Thrones fans debate the show's final season

Self-isolation did not help: Anita Tsoi fell ill with coronavirus

• A receipt, which can be a cash receipt or a sales receipt. With its help, a person can prove that he bought a specific product in a specific store. But even if a citizen accidentally throws away this document, he will still be able to return the money for the item. To do this, you can attract witnesses who will confirm that the product was purchased in this store. Additionally, you can use recordings from CCTV cameras or provide a bonus card, which shows the accrual of points for a specific purchase.
• Buyer's passport. From it, data is transferred to an official statement, on the basis of which a refund is made.
• Statement. It states that a refund is required for the item. The document is drawn up in two copies and in free form. Both documents are signed by the buyer, as well as the seller accepting the application. One application is transferred to the seller, and the second is marked with acceptance.

It is on the basis of these documents that the goods are returned and money is transferred to the buyer.

Returning a wallet of good quality

The quality of goods is regulated by the State Quality Standard (GOST) or technical production conditions (TO), which is indicated in the relevant accompanying documentation.

According to Article 4 of the Law “On Protection of Consumer Rights”, the seller is obliged to provide the buyer with a product suitable for use and corresponding to the description, taking into account its expiration date and service life.

If all standards are observed, the wallet is a product of proper quality.

Conditions

Based on paragraph 1 of Article 25 of the Law “On Protection of Consumer Rights”, the seller is obliged to accept goods of proper quality subject to the following conditions:

• The product has not been used
• Presentation and packaging preserved
• There is no violation of labels and seals
• Availability of cash or sales receipts

If the receipt is missing, then a refund is possible, supported by witness testimony.

If the wallet was purchased in an online store, then an electronic payment document can be used as evidence.

Procedure

The buyer must perform the following actions:

1. Draw up an application in 2 copies and give it to the seller. One copy remains with the buyer, and a mark indicating acceptance of the application is placed on it. The second copy remains with the seller.
2. Give the wallet to the seller in its entire package. In this case, labels and seals must be intact. After delivery, the buyer’s copy is marked with acceptance of the goods.
3. Present a document confirming the purchase of the goods at this particular outlet.
4. Provide an identification document.

The application must indicate the requirement. That is, what is needed, a refund or exchange of goods. The seller is obliged to satisfy this requirement within no more than 3 days from the date of filing the application.

Refusal to accept the application

If the seller refuses to accept the application, it must be sent to the store by registered mail with notification of receipt. In this case, the recipient must be the head of the outlet. The name of the manager can be found in the “Consumer Corner”, which is in every store. The recipient's address must be actual, not legal.

If the return period has expired

The Law on Consumer Rights clearly defines return periods. It was decided that 14 days is enough for the buyer to decide whether he needs the product.

Return to the online store

When purchasing a product in an online store, the purchase and sale agreement or accompanying documentation may specify a return period of 7 days. If there is no such clause, then the period for returning the wallet can be extended to 90 days.

All steps for processing a return are the same as for any retail outlet. In the absence of a cash receipt, it is acceptable to attach to the application an extract from electronic payments or a bank receipt that confirms the fact of payment.

With such a return, it is necessary to take into account that the payment is returned minus the transport costs incurred by the seller to deliver the goods, but only in cases where they are not paid separately.

Return by organization

In trade cooperation, a sales contract is always concluded between organizations. If it is necessary to return the goods, it is carried out in accordance with this agreement.

In some cases, with the consent of the seller, a reverse sale and purchase transaction is concluded, according to which the seller and buyer change places.

Sample application for return

The return application is drawn up in 2 copies in free form. The text must contain the following data:

• Buyer information;
• Seller information;
• Purchased item;
• Date of purchase;
• Product category;
• The reason for the return must be stated;
• Presentation upon return;
• Request for exchange of goods or refund.

At the bottom of the application, the date of submission and signature with a transcript are indicated.

Warranty, exchange/return

Haberdashery products made of fabric, plastic and leather (bags, wallets, key holders, transit cases, suitcases, briefcases, etc.) are not subject to mandatory certification and declaration of conformity.

We provide a guarantee:

• SunVoyage suitcases are provided with a warranty from the manufacturer according to the Warranty Card, at the service center at the address: Moscow, st. Savvinskaya embankment, 3. tel. 8-495-788-39-96, 8-499-248-56-56. Every day from 9:00 to 21:00.
• For the Global Case series - 1 year.
• For the SunVoyage series - 2 years.
• For the SunVoyage Elit series - 5 years.
• EBERHART covers - 2 years.
• For Ananda suitcases - 6 months.
• For L'case suitcases - 1 year.
• For L'case suitcases of the Monaco and Miami series - 5 years.
• For suitcases L'case Montreal series - 2 years.
• Textile backpacks and bags - 1 month warranty.

If the product does not suit you, or you simply change your mind, we will return your money!!! No questions. No problem.

Products can only be exchanged in the showroom on weekdays by calling in advance.

In case of refusal to purchase upon receipt of the goods without defects and in full configuration, in accordance with clause 4 of Art. 497 of the Civil Code of the Russian Federation - You pay for the courier service provided in accordance with the delivery terms (for free delivery - you pay 550 rubles for each item not selected).

Return of goods of proper quality is carried out unconditionally, provided that the goods have not been used and all tags, packaging and sales receipt have been preserved.

Within 14 days from the date of purchase, you can return or exchange the suitcase without giving any reason.

In case of exchange of goods of good quality, the costs of delivery and return of the goods to the seller’s warehouse will be withheld (Article 26.1). For free delivery, courier costs of RUB 550 are charged. for each position.

Products can only be exchanged in the showroom on weekdays by calling in advance.

However, you should remember the following: You will be denied a replacement product or refund if: • more than 14 days have passed since the date of purchase of the product; • the product has been used, in the case of a suitcase - also wheels with traces of use. If after purchase you transported a suitcase on wheels outside the premises, the suitcase is considered used and cannot be exchanged/returned! • when checking the quality of the product, signs of outside interference were found (opening, attempt at repair) • there is no document (sales receipt or cash receipt) confirming the fact of purchase of the product Not considered a defect for textiles and leather goods: - small wrinkles and irregularities in the texture of the leather, minor scratches on the fittings, spoiling the appearance of the product. - natural wear and tear of the leather - the appearance of scratches, abrasions, changes in shape. - tears in the lining in places where there is no seam. — loss of fittings secured with screws. - the acquisition of light skin tones of dark colored clothes (jeans, denim jackets, etc.).

The warranty does not apply to cases with luggage: 1. Physical wear and tear of materials during normal use 2. Application of force and breaking actions to luggage 3. Significant overloading of luggage 4. Actions that lead to destruction of the integrity of plastic frames 5. Incorrect operation of the suitcase: transportation of four wheels suitcase on two wheels, lifting the suitcase by the retractable handle, overloading the zipper of the suitcase when closing a volume in the suitcase that exceeds that established by the dimensions of the suitcase. If the luggage was damaged during transportation, please submit all claims for compensation for damage or funds for repair work to restore the operability and functionality of the luggage to the carrier providing transportation services.

6. If you are sure that the damage is caused by a manufacturing defect, but based on a preliminary inspection (from a photo or in a store), the store and the manufacturer have doubts about this, you can conduct an independent examination at any authorized service center for repairing suitcases. If you receive a conclusion about a manufacturing defect, you will be reimbursed for the cost of the examination, and either the product will be replaced or its cost will be paid.

We return and exchange goods in full compliance with the law on the protection of consumer rights of the Russian Federation.

Products can only be exchanged in the showroom on weekdays by calling in advance.

Buyer's note. Reception/receipt of goods. Upon receipt of the goods, you have the right to check the appearance, presence of defects and complete set within 15 minutes. Claims regarding the appearance and configuration of the goods delivered to you can be made only when the seller transfers the goods to you (in accordance with Articles 458 and 459 of the Civil Code of the Russian Federation). After delivery of the goods, responsibility for safety passes to the buyer and claims for completeness and external damage are not accepted. Upon receipt of the goods from the transport company, you also have the right to inspect the goods and check the complete set of goods on site within 15 minutes. If the presentation does not correspond to the proper one, or an incomplete set is found, you can draw up an On-Site Inspection Certificate for the goods, on the basis of which an exchange of goods or a refund will be made. After signing the invoices at the transport company, claims regarding the appearance and configuration of the goods will not be accepted.

Returns or exchanges of goods of good quality are made within 14 days.

Acceptance and inspection of goods only at the store office during business hours.

In the regions of Russia, returns are made to the appropriate transport company. In accordance with Article 26.1 “Remote method of selling goods”, you have the right to refuse the goods and demand a refund within 14 days from the date of receipt. This is possible provided that the product is of good quality and has not been used, its presentation, labels, presentation of packaging, purchase documents and complete set of goods are preserved. Refunds are made within 10 days from the date of receipt of the buyer's written complaint. If you are in the Russian region, then the refund occurs after the goods are returned and inspected.

Refunds are made to a bank card or in cash. To make a return, please include your account number and bank details in your return application.

In case of return of goods of proper quality, the cost of the goods is returned minus the costs of delivery and return of the goods (Article 26.1). For free delivery, courier costs of RUB 550 are charged. Within 14 days from the date of sale, you can exchange a product of good quality for a similar or other product. If the goods have not been used, their presentation, labels, presentation of packaging, purchase documents and complete set of goods are preserved.

In case of exchange of goods of good quality, the costs of delivery and return of the goods to the seller’s warehouse will be withheld (Article 26.1). For free delivery, courier costs of RUB 550 are charged.

When exchanging/returning goods of poor quality, the cost of delivery and return of goods is not paid.

Products can only be exchanged in the showroom on weekdays by calling in advance.

Returning a wallet of inadequate quality (defective)

A product of poor quality or defective is considered to be one that has deviations from the normal one.

• There are deviations in appearance from normal, or the equipment is not complete;
• There are shortcomings due to which the wallet is not able to satisfy the expected needs of the buyer;
• There are shortcomings that prevent the product from fulfilling its direct functional purpose;
• Characteristics differ from those stated in the accompanying documentation;
• The parameters do not correspond to GOST or TU, according to which the goods were produced.

Is it possible to return a discounted product?

As a result of purchasing a technologically complex product, the consumer may refuse it, or require a replacement of the product with a simultaneous recalculation of its cost. He is given 15 days to submit a written complaint.

• Significant shortcomings have been identified in the product.
• The seller violated the statutory deadlines for eliminating defects.
• The product cannot be used for more than 30 days within one calendar year due to the need to systematically repair the equipment.

If the seller, upon receipt of the goods, checks the quality of the product, then the buyer has the right to be present at this procedure. If there is a dispute about the causes of a defect, the examination is carried out at the expense of the store.

Sales and promotions always attract a huge number of customers to the store. Consumers are not even stopped by a sign stating that purchased products cannot be returned or exchanged.

• Is it possible to return a discounted product?
• Is it possible to return items purchased on sale?
• List of goods for which it is impossible to carry out an exchange or return procedure

Is it possible to return a leather bag within 14 days?

The application must meet the following requirements:

• You must provide information about the buyer and the store where the purchase was made.
• You should describe the item, its value and the reason why you want to return it.
• It is imperative to clarify when the purchase was made and, if possible, attach a copy of the receipt to the application.
• It is necessary to refer to the consumer rights law in writing, indicating that all conditions for returning the goods have been met.
• It is advisable to make a note that if the product is not accepted back, you will be forced to seek help from legal authorities.
• At the end of the application, you must indicate the date and sign.
• A stamp is required.

If the bag turns out to be defective, then you must describe this defect in writing or attach a photograph.

Can leather goods be returned within 14 days?

• The bag itself has retained its original presentation. In other words, if returned within 14 days, the bag looks the same as when the buyer picked it up from the store;

In addition to the external “appearance”, all tear-off tags, inserts, stickers, and labels with spare parts must be preserved on the bag.

• When returned, the bag must not have signs of use (dents, scratches, worn parts, torn parts, stains, etc.);

What should I do to return my bag? What should I do to return my bag? Having made sure that the bag has retained the required appearance, and you still have the receipt in your hands (or there is a witness), you need to decide what goal you are pursuing: you want to return the money or exchange the bag for another.

• prove your non-involvement in the defect

Important However, if you really could not have caused the defect, you can write a complaint to the store that you were sold a low-quality accessory.

At the same time, if the cause of the defect is not obvious (you could have broken the belt, or the clasp of the bag itself could have been inconvenient), an inspection will be carried out by a specialist.

It depends on its results whether the store’s warranty obligations are maintained or not.

Everything is clear here. Write what happened, how you want it to be resolved (exchange, repair, return), give it to the managers for signature, attach copies of receipts and examination results.

How to return a discounted product and is it possible to return it?

An exchange of a non-food product of proper quality is carried out if the specified product has not been used, its presentation, consumer properties, seals, factory labels are preserved, and there is also a sales receipt or cash receipt or other document confirming payment for the specified product. The consumer’s absence of a sales receipt or cash receipt or other document confirming payment for the goods does not deprive him of the opportunity to refer to witness testimony. Attention: the wallet is NOT INCLUDED in the list of goods that cannot be exchanged (this is if they start convincing you otherwise). 2. If a similar product is not available for sale on the day the consumer contacts the seller, the consumer has the right to refuse to execute the sales contract and demand a refund of the amount of money paid for the specified product.

Technique

The law clearly states that complex equipment cannot be returned within 14 days, so if a person simply does not like the device, then he will not be able to return his money.

10 minutes - and the kite is ready: I ​​make it with the children from paper and sticks

Why Jamie Lee Curtis was absent from Halloween 4, but returned 20 years later

Chromatica Ball: Lady Gaga's world tour postponed to 2021 due to pandemic

Returns are allowed only if a defect is discovered during the warranty period.

Discounted items cannot be returned or exchanged

In principle, a markdown is the same discount that the seller has the right to make at his own discretion. Many buyers mistakenly believe that the sale of discounted goods occurs when they are defective or have some kind of malfunction.

Yes, this is quite possible, but when selling such things, the seller is obliged to notify the buyer about this. Or, this information should be fully reflected on the label or price tag of the product, so that anyone who has set their sights on a low price can adequately assess the situation and decide whether to purchase the discounted product or not. So, the buyer must know that in relation to those items that have been marked down, the same rights apply as in relation to goods of standard value. These include: the right to warranty service, to return goods and to exchange them.

Remember: The consumer is not required to know why the product is discounted or why the product is sold at a discount! The consumer is not obliged to know what the seller was guided by when marking down the product or making a discount on it! Legal basis for the exchange of goods of good quality. In accordance with Article 25 of the Law of the Russian Federation of February 7, 1992 No. 2300-I “On the Protection of Consumer Rights”: the consumer has the right to exchange a non-food product of good quality for a similar product from the seller from whom this product was purchased, if the specified product does not fit shape, dimensions, style, color, size or configuration. The consumer has the right to exchange non-food products of proper quality within fourteen days, not counting the day of purchase. Quite often you can see colorful advertising posters with a sale or very tempting shelves with goods at low prices. They are usually marked “markdown”. But what is the reason for the low cost? This primarily applies to seasonal goods that simply lose their relevance. In addition to seasonality, markdowns can result from low demand or even damaged goods. It turns out that the product will have certain disadvantages. In case of damage, this must always be stated as the reason for the markdown. And to imply that the product, although damaged, is still of adequate quality. After all, it can be used. But is it possible to return such a product? After all, anything can happen, he might not fit, he might not like him, he might turn out to be inconvenient, and so on. The possibility of returning discounted goods is discussed further in our article.

Several ways to go back in time

Probably, each of us sometimes has thoughts on the topic “How to go back to the past?” After all, before the sky was bluer, the sun was shining brighter, your favorite ice cream seemed much tastier, and life was simpler.

For the first time, such thoughts began to occur to people back in the era of antiquity. They say that there used to be giants in the world who were capable of almost anything they wanted - this was the age of prosperity, the Golden Age of humanity. However, giants do not last forever, and over time they began to lose their strength and former power. And since then nothing good has happened, only disorder and degeneration. The Silver Age, then the Copper Age, and then even worse. Consequently, it will never be as good as during the Golden Age.

Sometimes similar thoughts overtake us too. It seems to us that it will never be as good as it was before (in childhood, as a student, on vacation last summer or with a previous man). If you really, really want to relive the unforgettable sensations that have already happened in your life, let's go back to that happy time. So, here are a few ways you can go back in time.

Write about how it all happened

Take a piece of paper or sit down at your computer and write. Better in prose. And don’t think about mistakes and whether you’re doing well. After all, it is not at all necessary for anyone other than you to read this. Just relax and take your thoughts back to that very day, at that very time. Feel like you are there again. This way you will receive a powerful emotional charge. And write. Write about events that worried you then and that are alive in your memory today. But remember, you don’t need to describe everything thoroughly and point by point, for example: “I took off my coat - sat on a chair - poured a cup of tea - looked out the window...” Only graphomaniacs get hung up on little things and delve deeply into their past. For you, the main thing is what left a mark on your heart even many years later.

Effect: this kind of written attempt to understand how to go back in time has been practiced for quite some time. Describing events that happened once is very useful for peace of mind and psyche. In addition, it allows you to look at the situation from the outside and re-evaluate it. And sometimes it’s the beginning of a new successful romance.

Live the day exactly as it was then

Spend one day from your real life on this. Create the same environment and act exactly as you did on that day that you are sad and regretful. It’s not scary if the participants in those events are no longer near you. Use your imagination and imagine that you are together again. And remember, on this day you should perform only those actions and deeds that are written in your script. You can also go to the very place with which you have the warmest memories to experience everything with renewed vigor.

Effect: after this method of learning how to return to the past, long-awaited relief usually occurs. However, if it still does not come, there is no need to repeat everything again. Otherwise, you risk turning into a pale shadow that talks to itself and wanders through places of military glory.

View old photo albums and slides

The good old tried and true way of going back in time. Just when looking through the photographs, do not shed bitter tears about the bright days long past. The best way to usefully immerse yourself in memories is to describe everyone who is depicted in the photographs. Tell us about the habits, character, hobbies and talents of your loved ones and acquaintances. Remember who does what or would like to do in life, who traveled where and what they told you that was interesting.

Effect: this method helps you relax well, remember all your friends, even those you have almost forgotten about. Some radically minded individuals generally advise burning old photographs after viewing them so that they do not interfere with living in the present. It's up to you to decide whether to burn it or not.

Is it possible to truly go back in time? Who knows, perhaps one day scientists will be able to create a time machine that will actually be able to transfer a person from one time period to another. In the meantime, you shouldn’t suffer about the past, you need to live in the present and think about the future.