How to return goods to Leroy Merlin - conditions, terms and return procedure

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Published: 04/02/2019

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Anyone who has ever encountered a renovation knows how difficult it is to successfully calculate the consumption of materials the first time, as well as to use them competently and rationally.

Therefore, at almost any construction site a situation may arise when you need to return a purchase and get money for it. There are several nuances when returning building materials.

Let's look at them and find out how to properly make a return in a store like Leroy Merlin.

• Basic provisions
• Return procedure Can everything be returned?

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Important Terms

To make a return, you must contact the chain store where the purchase was made. Some people use the Leroy Merlin online store to purchase goods. In this case, in order to return the product and get your money, you should communicate with a consultant online.

To return purchased items, you must ensure compliance with the following conditions:

1. The products have not been used.
2. The product looks like new. There are no scratches or other deformations caused by the user since the date of purchase.
3. The packaging has a neat appearance. It is possible that the product was removed from it, the equipment was examined in order to see defects, other shortcomings, and to understand that it was not suitable in a particular case. Despite the possibility of opening the packaging, it must not be torn or deformed in any other way, otherwise the goods may not be accepted.
4. The complete set of goods is preserved.

If you have a receipt, the process of returning goods is simplified, but even if it is lost or damaged, you can complete this procedure. You can replace it if you present other documents confirming compliance with the deadlines for returning the goods to Leroy Merlin, as with a receipt, for example, a warranty card.

What issues can support not help you with?

If a store client wishes to receive a response in writing, he must contact the company with an official complaint, sent via Russian Post by registered mail with notification. Support can only provide verbal advice.

Managers do not consider complaints filed in violation of the requirements of Federal Law No. 59 of May 2, 2006. If the application contains obscene expressions, advertising, threats, or links to third-party sites, consideration will be refused. Anonymous requests are also not accepted for consideration.

Deadlines for filing a claim

There is a set of rules according to which the return and exchange of goods is carried out:

1. For any purchase, the deadline for returning goods to Leroy Merlin is 2 weeks from the date of purchase. During this time, you can return items that meet quality standards, but do not suit a specific consumer in size, shade, or other characteristics.
2. Special conditions of the Leroy Merlin hypermarket. You can return most types of products, following the rules of this retail chain, within 100 days from the date of purchase. You can even return well-preserved remains of building materials, but only if the packaging is completely intact. Let’s say that after finishing the renovation work there is a roll of wallpaper or several blocks of tiles left. If desired, they can be returned by receiving the amount of money corresponding to the price of the goods.
3. The period for returning equipment to Leroy Merlin is limited by the warranty period. In the accompanying documentation, the manufacturer specifies the period of time the buyer can count on the opportunity to exchange the product, as well as apply for warranty repairs in case of breakdowns.

If the product is of good quality

As a standard, buyers can request a return of a good quality product within 14 days if it does not fit in size, dimensions, style and other parameters (Article 25 of the Law of 02/07/1992 No. 2300-1), or simply does not like it. But Leroy Merlin meets consumers halfway and introduces an extended period - 100 days from the date of purchase .

A product of good quality can be exchanged for a similar one or you can request your money back if several conditions are met:

1. The packaging and presentation are preserved.
2. There is a document confirming the purchase in this store.
3. Consumer properties are preserved.

It is important that the products are not included in the list approved by Decree of the Government of the Russian Federation of January 19, 1998 N 55. They can be returned only if there are defects.

Note! Money is returned to the buyer only if the seller does not have a similar product for replacement. The client can refuse the offered options - no one has the right to force him to make a specific purchase.

Features of submitting an application

Return of goods at all retail outlets is carried out in strict accordance with Law No. 2300-1 of 02/07/1992. In order for the products to be returned successfully, the deadline for returning the goods to Leroy Merlin must be met, and you must submit a written application and also bring confirmation that you have made a purchase. Usually this is a check or warranty card, which are issued at the time of purchase of the product.

In most cases, returning goods is not difficult. Special counters have been organized; managers can advise the client on a specific return situation; if necessary, they issue application forms and suggest how best to express their complaints. It is necessary to fill out an application in 2 copies. You give one to the manager, and take the second for yourself. If you encounter a refusal to accept your claim, you must send it to the address of the hypermarket where the product was purchased. The letter must be registered and you must indicate that you will receive receipt of receipt.

Consumer rights Protection

The Leroy Merlin chain of stores is very popular throughout Russia. There are such stores in most large cities of the country, and you can buy almost anything there. Leroy Merlin stores offer customers a wide range of goods for the home and construction, ranging from shower cabins, building materials and tools, to high-quality household appliances and household chemicals. How to check a product in a store to avoid buying a defective product?

TipsThe chain of stores offers customers very affordable prices on a wide range of products, which makes it very popular.

The demand for Leroy Merlin products is the reason for the high turnover in the stores of this chain. Despite serious quality control of products, sometimes situations arise when the buyer needs to return a certain product that was purchased in one of the stores of the chain.

How to submit an application

The claim is made in free form; there is no need to follow a standard plan. Each specific retail outlet may have its own forms, using which you don’t have to worry about what to indicate in the next line in order for the application to be accepted.

To avoid problems and not have to rewrite the application, you should pay attention to its contents. Mandatory aspects that must be indicated in the claim:

1. Full name of the store and its location.
2. Your own initials, the address where you are registered, contact information. Usually they ask for 2 phone numbers.
3. Describe on what day the purchase was made, what exactly was purchased and in what form, so that it is easier for employees to check that the person complies with the return time to Leroy Merlin.
4. A list of factors that led to the decision to return the product to the store. Indicate which option for resolving the situation will suit you. If you want to return the goods and return the money spent, it is important to clearly write how much you are expecting. This is usually the price of the item at which you purchased it. It is important to fill out this information carefully, as the price of the product may have changed since the date of purchase.
5. Additionally, a list of attachments to the application is generated, including the check number and other documents, if available.
6. Buyer's signature, date of filling out the application.
7. To be able to submit an application, you must present your passport. A driver's license can serve as a replacement.

The rules and terms for returning goods to Leroy Merlin in Moscow and the regions are the same.

How to return goods to Leroy Merlin - terms, opening hours and return procedure

» The largest network of construction stores Leroy Merlin strives to meet every client halfway.

4. Upload content and product descriptions to the site. 5. Go through a test purchase.

The company’s loyalty is expressed not only in the low pricing policy for the product range. Leroy Merlin supermarkets provide special conditions for the return of goods that do not suit the buyer according to any parameters. The legal period for refusal to purchase goods of proper quality, which is only two weeks, has been increased by the construction network to 100 days.

Any consumer can take advantage of this benefit if they adhere to the return conditions established by the hypermarket.

In accordance with the PSA, an item of proper quality can be accepted back into the store if its presentation and consumer properties are preserved.

possible without looking for reasons for terminating the purchase and sale agreement. The seller is obliged to accept the goods and return the money for it, regardless of his desire and internal regulations of the company.

If goods are returned to Leroy Merlin after the statutory deadline, the company has the right to establish its own rules and privileges.

Currently, in addition to the product, you must submit:

1. consumer identification card;
2. a receipt confirming the purchase and payment in Leroy.

Another condition for the return of funds is that the store puts forward a money transfer to the bank card with which the purchase was paid.

When paying in cash, money can be issued from the hypermarket cash register, or transferred to the account specified in the application.

Stages of returning goods

The return process for some construction products is difficult because large items may not be suitable. Their transportation requires special transport. If you have any doubts about any product, it is advisable to check with the manager in advance about the rules for returning it.

List of actions that must be performed to deliver the goods and receive funds:

1. Make sure that the deadline for returning the goods to Leroy Merlin is met and that the necessary documents are present.
2. Check the integrity of the packaging and make sure that you are returning the item complete.
3. Prepare a receipt indicating the date of purchase of the goods and its cost.
4. Make sure you take your passport with you.
5. Contact the manager of the outlet where the purchase was made.
6. Make a statement.
7. Give it to the manager and present other documents, then hand over the goods.

If the buyer decides to replace the product, the seller must provide a similar one within a month. If the required product is in stock, an exchange can be made on the day the defective product is returned. Even if some parts have to be ordered separately, store employees are given no more than 30 days to complete this work.

Modnoli push back the light bulbs in Leroy

If you missed the size of the base or color, then you should exchange the light bulb without any problems:

• Excellent in size or color of the same model range and manufacturer;
• For a different size or color from a different model range and manufacturer with recalculation of the purchase amount (if there is a difference in prices).

Only if you refuse any of the options offered (for example, you don’t need the light bulb anymore), you can get your money back within three days.

Defective Defective products, even those included in the list of prohibited products, are returned within the framework of their warranty or expiration date.

Of course, it is not just 14 days, but can last several years, during which if something unexpected happens to the light bulb, it can be returned with a quality claim.

Can light bulbs be returned to the store?

• A receipt confirming the purchase;

When returning a low-quality light bulb, the buyer may require:

• Exchange it for the same, but high-quality light bulb;
• Exchange it for a light bulb from another manufacturer, if a suitable one is not available at the time of the buyer’s request;
• Reduce the cost of a light bulb due to detected defects;
• Eliminate the defect within the scope of the warranty (if any);
• Payment to the buyer of material compensation to independently eliminate the defect
• Refund the full cost of the light bulb in exchange for its return.

Warning The period for consideration of an application for the return of goods of inadequate quality is from 7 to 10 days, in rare cases from 14 to 30 (if an additional independent examination is carried out).

Returning goods in Moscow and Russia

If part of the order is rejected, the entire order volume will be canceled and the entire amount will be sent to the card; partial refusal is not provided for by the rules.

About the quality of the returned goods If a person has changed his mind about making this purchase, then before processing the return, store employees are required to carefully examine the appearance of the items returned by the buyer for damage after purchase, that is, the presence of chips, dents, scratches, etc., and also check that Is the product in working condition? If the buyer claims that the purchased item was already purchased of poor quality, then this reason and the time of occurrence of the malfunction must be established. A consumer interested in proving his non-involvement in damage to an item must submit the non-working device or item for examination.

Leroy Merlin

Attention For example, when building a country house or finishing an apartment, some materials are taken in reserve. Anything that has become unnecessary can be returned to the store. In this regard, Leroy Merlin meets the buyer's needs and provides the opportunity to return the goods. Not all networks are ready to offer such conditions. But there are important nuances here, including:

• Returns of goods are carried out within 100 days. You will not be asked any unnecessary questions about why you are refusing the product.
• The product must have a marketable appearance and retain its consumer properties.

Can light bulbs be returned to the store?

At the same time, the buyer has the opportunity to return both goods with a manufacturing defect and an unclaimed item that caused unnecessary costs. Have you been refused to return an item? Have your rights been violated? How to write a statement of claim to the court? Instructions here.

Store opening hours Most of the chain's stores have the same opening hours and are open from 7:30 to 22:00 local time. Returning goods without a receipt You can return goods without a receipt only under warranty.

In situations where the sales receipt is lost, it is impossible to return the goods under general conditions. When contacting a store to return a product under warranty, a sales receipt is also required, but in such a situation its presence is optional. A warranty card will be sufficient to confirm the purchase.

Modnoli push back light bulbs in Leroy Merlin

• Is it possible to return
• How to return
• Quality
• Defective

Buying light bulbs is an urgent need for every person, since it is impossible to live without lighting in the modern world.

However, returning them can present some difficulties for customers, since many retail chains interpret the laws as they please. What to do if, instead of a normal purchase of light bulbs, you find yourself with a bunch of defective goods in your hands and without money, and also if you miscalculated and bought more than you need - read on.

Is it possible to return? The price of light bulbs, especially LED ones, is very high, so when returning, you want to get that amount back.

Is it possible to return light bulbs to Leroy Merlin?

When planning to go through the return procedure, the person who made the purchase must have a receipt confirming the fact of purchase at this particular point in the Leroy network. You also need any identification document - from a passport to a social card.

Purchases will only be returned to the store where they were made. Anyone wishing to return the goods will have to write a statement, which contains columns about the full name and information about the order - amount, number.

Interesting fact: if the payment was made with a bank plastic card, the money for returned purchases will be transferred to the same card.

But there is a nuance here - if the order was paid for by card via the Internet, then the return application should be filled out, signed, passed through a scanner and sent the document to the store’s email address, having previously specified it.

Source: https://law-uradres.ru/modnoli-sdvt-obratno-lampochki-v-lerua/

How to return defective products

If you find shortcomings in the structure or operation of a product, you have the opportunity to demand its replacement, regardless of the product category. Article 503 of the Civil Code of the Russian Federation indicates the rights of a consumer who discovers a defect. You can choose any option to solve the problem:

1. Full monetary compensation.
2. Replacement of the product with the same one, but without defects.
3. Exchange of goods for a similar one, but with a change in brand or model. Depending on the cost of the other option, you will have to pay extra money.
4. Completely free repair work.
5. Compensation in cash if the repair work was carried out by the buyer himself.

If it is obvious that a defect in the design of the product occurred due to the fault of the manufacturer or seller, it can be returned even if the presentation has been lost.

For example, you purchased a faulty chainsaw, took into account the deadline for returning the product to Leroy Merlin, but the handle was damaged during transportation. There is a possibility that the seller will declare that it is impossible to return the goods due to a scratched surface, but this action is unlawful. Defective goods are not subject to further sale.

Return of low-quality goods with defects

With low-quality products, the situation is different, and the return conditions established by Art. 19 of Law No. 2300-1. They relate to the timing of contacting the store with requirements.

What are the return periods for different groups of goods:

• If there is a guarantee - during the warranty period;
• During the expiration date of the purchase;
• For seasonal goods (clothing, shoes), the deadlines are determined by regions depending on climatic conditions.

Separate deadlines are established for technically complex devices Art. 18 of Law No. 2300-1 and amount to 15 calendar days . The list was approved by Decree of the Government of the Russian Federation of November 10, 2011 No. 924. What does it include:

• Motoblocks, motor-cultivators, other equipment for agriculture;
• Wireless communication or navigation equipment;
• Laptops, system units;
• Game consoles with digital control units;
• MFPs (inkjet and laser);
• Freezers, refrigerators, ovens, stoves;
• Power tools;
• Smartphones and other touch screen devices.

When contacting a hypermarket, the buyer has the right to demand replacement of products with similar ones, a reduction in price, repairs, or refuse to fulfill the purchase and sale agreement and receive the money back.

What rules cannot the seller violate?

If a faulty product is detected, the store’s actions must comply with the following rules:

1. The solution to the situation is chosen by the consumer, his requirements must be met within a week.
2. If it is not possible to clarify which party is to blame for the damage to the goods, additional examination will be required. In this case, the period is increased to 20 days.
3. If a product is replaced and the required option is not in stock, store employees are given a month's delay to bring the required copy.

When will the money be paid?

If a person does not plan to exchange the goods, but requests payment of funds, the corresponding condition must be indicated in the application. When the remaining building materials are handed over, the manager calculates their cost minus those already used. Within a week, the buyer receives funds.

Money can only be received in the same way as payment for the purchase was made. If you deposited cash, you can only pick up the money in person. When paying by card, funds are sent to the account from which they were received. With non-cash payments, the money is sent within a week, but the buyer may receive it later due to the nature of the bank’s activities.

To protect your rights, you need to know what deadline for returning goods to Leroy Merlin is relevant in a particular case. You also need to take with you documents confirming the purchase at a specific branch and the date of the transaction. After submitting an application for the return of purchased products, the buyer's requirements will be met no later than 30 days.

Activation of Leroy Merlin service card

When filling out the form, the future loyalty program participant enters data regarding e-mail. A letter is sent to the specified address, which contains the conditions for participation in the program, login and password for your personal account. The data can be changed later.

The letter also includes a link that must be followed to access your personal account. After clicking on the link, the service card is automatically activated.

Personal Area

To enter your personal account, you need to go to the official website leroymerlin.ru and follow the link in the upper right corner. Next you need to enter your username and password. In your personal account you can always view information on the card and check its expiration date.

Buyers have access to the functions of viewing purchase history and generating statements of funds spent.

Registration

Passes automatically after a person at the counter in a hypermarket fills out a form and gives it to a Leroy Merlin employee.

How to link a card to your phone

You must indicate your phone number in the form in order to successfully link the service card to your own gadget. After receiving the plastic, you need to download the application from the official website. By filling out the profile, the cardholder will link the card to their phone number.