Reasons
Of course, in order to refuse a purchase, you must have some reason. Unlike equipment, where only a serious malfunction gives you a reason to contact the store, clothing and accessories can be returned to the seller if:
- They don’t suit you for personal reasons - you missed the size, they don’t fit right, the style makes it difficult to move, etc.
- They are not suitable for you for objective reasons - the items turned out to be of poor quality, with defects, hooks, faulty elements or torn accessories.
These two return cases are regulated by the Consumer Protection Law. It clearly states that you can refuse even a quality purchase, figuratively speaking, if your left heel itches. However, you will need to legally justify your “didn’t fit” color, incorrect shape/size, or unsatisfactory accessories in the set.
But low-quality clothing can be returned if there are undeniable defects that prevent you from using it for its intended purpose. That is, if you purchased jeans, and the quality of the fabric is such that after three days of wearing the seams the seams began to unravel or a fray formed on the thigh - feel free to return the goods to Lamoda in accordance with the manufacturer’s warranty obligations to sell only products of proper quality to its customers.
Return of Lamoda shoes: conditions, terms
The return of worn-out shoes deserves special attention . You can return shoes during the entire warranty period established by the manufacturer.
It should also be taken into account that the warranty period does not start from the date of purchase, but from the date of the corresponding season.
Return of Lamoda shoes
Warranty start for shoes:
- winter shoes - from November 01 to March 01
- demi-season shoes - from March 1 to May 1 and September 1 to November 15 (the nearest date from the date of purchase is taken into account)
- summer shoes - from March 01 to May 1
Store Terms
Lamoda sets conditions for returns that are quite “atypical” by law. Thus, online stores are distance selling points, and the 7-day rule should apply to them - if you return an item that does not suit you for personal reasons, and everything is fine with it, no problem. However, on the website in the “How to return” section, Lamoda claims that it will accept similar goods of good quality if you contact it with a statement within 14 days, standard for offline stores. Sometimes Lamoda also offers promotional periods when items can be returned within the first 30 days after purchase - however, you need to additionally ask the phone line manager about this.
Also, when returning a quality product, you need to make sure that it does not belong to the category of goods of Lamoda partners. Since this online store positions itself as a platform not only for brands, but also for other stores, when purchasing a “partner” product, you will have to return it to the partner, and not to Lamoda.
A prerequisite for any return of goods in Lamoda is also the filling out of their unique return form - it is located in the “How to return” section of the website. This form must be enclosed by you in the parcel or handed over to the manager at the goods collection point. Without it, the money will not be returned to you, since the store will not have a documentary request from you.
Lamoda – contact phone number, hotline, customer support service
If you encounter any difficulties, call the hotline at 8 or +7 (495) 134-00-40 . Polite operators will answer your questions. List of products that are not subject to return or exchange:
- perfumery
- socks, tights, stockings
- underwear
- jewelry
- medicines
- home use equipment
If the product has been used, the store has the right to refuse acceptance. Products are accepted back under the circumstances that there are no signs of wear, the box and labels are intact.
Shopping online is not only fast, but also economical and simple. Don't be afraid to purchase on Lamoda. The only thing when making purchases is to carefully inspect your order upon receipt. By signing the acceptance certificate, the fact of delivery of a high-quality product is confirmed.
Just in case, it would be a good idea to keep the factory labels and packaging.
Call the Lamoda operator and get qualified help
Lamoda complies with the laws regarding returns and makes this procedure as comfortable as possible for store visitors. You also always have the opportunity to find a replacement for an unsuccessful purchase on the site, since the range is regularly updated.
How to return
It is better to make all returns through the online form of the online store. It is located in your personal account, so in order to get to it, you will need to log in to the site with the account from which you originally made the order.
After this you need:
- Click on the “Profile” button that appears at the top of the site;
- Go to the “My Orders” section, the link will appear in the drop-down menu when you click on “Profile”;
- In the window that pops up, select the specific order that you want to cancel after the fact;
- In the available list of items you purchased, check the boxes that you are returning;
- Next to each item you select, write down the reason why you decided to return it;
- Next, choose a method of returning the money that is convenient for you - it can be either a bank transfer or a postal transfer.
- Enter the details of your bank, account and card - be sure to fill out all fields. Information about the BIC and the correct name of the bank is in the documents for your bank account or in online banking;
- Wait for your letter to be duplicated to your email;
- From e-mail you will need to print out the form sent by the system and sign it;
- Attach the form to the returned clothing - in the parcel or bring it in person to the collection point.
After this, you will need to collect the parcel. It must contain the goods you are returning with all tags and retaining their presentation (if you are returning a quality one), or without them (if a low-quality one); the return form you just printed; purchase receipt – if available. Instead of a check, you can attach the invoice that the courier gave you, or show a bank statement about the transfer of funds to Lamoda from the card.
The parcel or package will need to be transferred to Lamoda using any of the available methods (more on them a little later), and then wait until the goods reach the warehouse. You should receive an SMS about this. The ten-day period within which Lamoda guarantees the return of your money begins its calculation from the moment the warehouse receives your goods.
What is non-refundable
Lamoda here adheres to the list in government decree No. 55, although this ban is not relevant for distance selling. There may be a violation of your rights here, so ask Lamoda in advance if you want to return one of the products listed below to see if this is possible. If you are given a categorical refusal, you can “check” it with Rospotrebnadzor by sending there a complaint about the store’s non-compliance with distance selling rules.
So, by law, if you return quality items to a store, they cannot belong to the following categories:
- Underwear;
- Cosmetics;
- Socks and tights;
- Hats (often classified as garments);
- Swimwear;
- Perfumes;
- Costume jewelry or valuables;
- Products for personal use – combs, for example.
Moreover, if one of these products is found to be defective, you can return them under warranty.
Return of defective Lamoda: conditions, terms
Lamoda chain of stores very carefully monitors all shipments, and also cooperates only with reliable suppliers. Each product is carefully checked before shipping but, unfortunately, there are still occasional defects that cannot be detected without trying on.
Such returns are carried out within 14 days , and the goods must not have signs of wear, the goods must have tags on them, and the goods must be returned in the original packaging.
Return of defective Lamoda: conditions, terms
Be sure to include a return application, in which you indicate exactly where the defect is, as well as the details for a refund.
If the warranty period has expired, but you find a defect, do not worry. You can contact an independent expert, and if they confirm that the specified defect is a manufacturing defect, you can return the product, as during the warranty period, but with the conclusion of an independent expert.
Paid ones include:
- PickPoint – return to parcel terminals or automated Lamoda order pick-up points;
- Mail – you will have to pay for the “return” parcel, and the money will be returned only if the product is confirmed to be defective;
Free:
- Physical pick-up points in your city (not available everywhere);
- There are physical Pick-up.ru points in Moscow, Moscow Region and St. Petersburg.
The last method applies only if you initially received your clothes through Pick-up.ru.
How to determine the addresses of pick-up, delivery and return points for Lamoda goods in St. Petersburg?
St. Petersburg is a big city, and fashionistas who live there also love to purchase goods on Lamoda. How to determine the addresses of pick-up, delivery and return points for Lamoda goods in St. Petersburg? It's easy to do:
- Open the main page of the site.
- Scroll the slider down . In the Help column, click Shipping Terms.
- A page with delivery information will open in front of you . In the “Your city” field, enter “St. Petersburg”.
- Place a dot next to the line “Pickup”.
- Then check the selected properties and delivery points . A city map will open with icons - these are warehouses. Click on them and you will see the addresses of the delivery points.
How to determine the addresses of pick-up, delivery and return points for Lamoda goods in St. Petersburg?
In the tab that appears, you will find the opening hours of special points in St. Petersburg, phone number and other useful information.
Return Application
As already mentioned, the application is generated by the Lamoda system itself through an online form that you fill out. The only specific information you will need to provide is information when choosing a method for returning your money. To do this, you will need to find or ask your bank for the exact details for transferring funds to your account. When making a postal transfer, you will only need your address with a zip code (sometimes also your passport details).
Also, you can fill out the application manually if there is no information about your return on the site, or you do not have a personal account. The sample and instructions for filling out are here: https://www.lamoda.ru/help/article/obrazets-zapolneniya-zayavleniya-na-vozvrat-ru/. In this case, it will be necessary to find the article number of the clothes you purchased that you are returning, as well as describe the defect if you are returning a low-quality product.
Before sending Lamoda a parcel or submitting an application at one of the points, check your account details! If you indicated them incorrectly, the money simply will not reach you.
