Returning goods of good quality to Ozone

Reasons for returning goods

Returning goods on Ozone is possible for various reasons. Let's look at the main and most common ones:

You should take into account the fact that some products are not subject to exchange or return from a legal point of view. They cannot be returned, even if they are in good condition and meet all conditions.

Product categories that cannot be returned on Ozone

There are categories of goods that cannot be returned even if all conditions are met. Such products on Ozone include:

• books;
• textiles by meter;
• underwear;
• animals and plants;
• personal hygiene items;
• cosmetics;
• products;
• antiques;
• medicines;
• jewelry.

Methods for returning goods to Ozon

There are several main ways to return goods to Ozon. Much depends on the client's capabilities. Below is how to make a return step by step for all basic options.

At the point of delivery of the order

If the product is of proper quality (meets the return conditions), then the easiest way is to contact the order pick-up point. Instructions:

1. Fill out an application. You can do so directly at the time of application or in advance, based on this form.
2. Bring the goods yourself to be returned to the Ozon Port or Ozon Spot pick-up point (this service is not provided at other points).
3. Provide the product to an online store employee for inspection.
4. Provide a completed application.
5. Receive a document confirming the fact of the return.
6. Wait for the required amount to be transferred.

Via parcel locker

In order to return goods via post office, you must:

1. Log into your personal account on the Ozon website.
2. Submit a return request.
3. Choose a suitable parcel locker.
4. Pack the product in a bag or box (depending on its type).
5. Write the return number on the package, which can be viewed in your personal account.
6. Bring the goods in packaging and load them into the parcel locker.

In some cases, all parcel lockers may be full. In such a situation, you can try to return at another time (or another day). Alternatively, you can specify another suitable device in your personal account.

Via courier

You can also return to Ozon via courier. Moreover, this online store agrees to accept returns for a number of goods (for example, fireworks) only through a courier. To do this, you need:

1. Log into your personal account on the Ozone website and fill out a return application.
2. Wait for the courier.
3. Give him the goods.
4. Receive confirmation that the goods have been transferred.

This service is available primarily to those clients who have Premium status. In addition, this opportunity is not relevant for all localities. Thus, the courier will be able to pick up the goods only in the following cities:

Via Russian Post

The product can also be returned via Russian Post, but this service is available only for those parcels whose total weight does not exceed 20 kilograms. You can arrange the shipment at absolutely any branch of the Russian Post. In this case, you do not need to pay for shipping services; you just need to notify the postal employee that this parcel is a return to the Ozon online store. The employee will arrange and pack everything himself (packaging is paid). If necessary, you can pack the goods yourself, following the requirements of Russian Post. Otherwise, the parcel will not be accepted.

The parcel must contain the order number. You can write it on a separate piece of paper and put it inside, or simply stick it somewhere inside the box. After registration, a Russian Post employee will give the client a receipt. It indicates the parcel number by which it can be tracked.

Return Policy

The product can be returned to the store not only at the request of the buyer, but also due to defects. For these two cases, Ozone has different action algorithms.

Defective goods

When receiving an order, you should always check whether everything is in order with the package and whether there are any malfunctions or external defects. If the characteristics of the purchased item do not correspond to those declared by the manufacturer or it turns out to be damaged, the return procedure is as follows:

• The time to make a decision is 60 days, not counting the day of receipt. An exception is products specified in a special list of the online store (perfumes, cosmetics, personal hygiene items, household chemicals, etc.). They can only be returned within 7 days.
• If the item is part of a set, you will have to send it back in its entirety.
• When picking up your order - at the point of delivery or from the courier - you should check the contents of the package with the delivery service employee. If any items are missing or have visual defects, the buyer has the right to refuse acceptance and not sign the delivery note. In this case, the order will be sent back to the seller, who, in turn, must send the client a new package.
• If defects or defects are discovered during use, the product can be returned to the Ozon delivery point, or sent back by courier or Russian Post. Before making a decision, it is advisable to call the Ozone hotline (Moscow; St. Petersburg; Regions (toll-free call) or contact the support service by email. To submit an application, you will need a completed return form, which can be found on the store’s website using the link or you can receive a form from the employees at the point of delivery of orders. Delivery to the seller in this case is free.
• If the product breaks down during the warranty period, it must be transferred to a company service center. This procedure will require a special coupon, which store employees insert into the box with the order before sending it to the client. If there is no such center in the city, the goods should be sent for examination yourself. Detailed advice on warranty service issues can be obtained by calling the store’s hotline, the telephone numbers are listed above.
• After the item is received for examination and the fault is confirmed, a new order is sent to the buyer or the money is returned.

Return at the request of the client

In this case, the scheme is similar to returning a defective order, with the exception of a few nuances. When a buyer refuses a product of good quality (for example, because he did not like the color or the size of the purchased item did not fit), the action algorithm is as follows:

• The product must be in good working order. If it is part of a set or bundle, all components are returned.
• The packaging must be intact and free from major defects.
• The return period is 60 days, with the exception of goods from a special list that are subject to a weekly limit. If products were purchased from Ozone partners, the time during which the item can be returned is specified in the accompanying documents.
• Returns can be made via courier delivery, Russian Post or Ozone delivery points. To submit, you will need a completed form, as well as documents confirming the fact of purchase. The costs of transporting the parcel are borne by the client.
• After confirming that the product is in good condition, the client receives a new order or a refund.

Returning goods to the Ozon online store is as easy as placing an order. The resource takes care of its customers and meets halfway when they change their minds about leaving things or ask to replace faulty items.

Makarova Natalya Nikolaevna

Lawyer at the Legal Defense Board. He specializes in administrative and civil cases, compensation for damages from insurance companies, consumer protection, as well as cases related to the illegal demolition of shells and garages.

How to apply for a refund in your personal account

In order to submit such an application, you must:

1. Open the Ozon website.
2. Click on the “Login” button.
3. Enter your phone number (used as login).
4. Receive an SMS notification with a code to the specified number and enter it in the appropriate window.
5. Go to the “My orders” section.
6. Select the order you want to return.
7. Click on the “Return goods” button.
8. Fill in all data.
9. Confirm submission of the application.
10. Get a return code. It must be indicated regardless of the chosen return method, except for personal contact at the points of issue.

Documents for return and its procedure

To return a purchase, you must come to the order pick-up point, call a courier or use the services of Russian Post. You need to fill out an application (it can be found on the online store’s website), indicating all the information about the problem, bring the product itself and present your passport. When returning via mail, you must additionally take from the department the completed form “Inventory 107” with the stamp and signature of the employee. After this, you must pay for shipping the returned item back to the store.

Terms for returning goods

When returning goods, you must take into account the current terms and conditions:

• Almost all products can be returned without explanation or any problems within 1 day after receiving them. For Premium clients this period increases to 3 days.
• If the product is of poor quality or does not fit, it can be returned within 7 days.
• Within another 14 days (two weeks), you can return almost all goods (for Premium customers this period is 2 months).
• During the warranty period, you can return almost all defective goods. Please note that some products do not have a warranty period. For example, for shoes and clothing it is only 30 days, but the countdown begins with the onset of the season. Simply put, if a client bought summer shoes in winter and put them on only when summer arrived, then the warranty period starts from that moment. For many other products without a stated warranty period, it will be 2 years.

As mentioned above, all of the above is relevant only for those groups of goods that can be returned by law. Please note that goods purchased in installments are returned according to the same rules. It’s just that the procedure for returning funds to the bank will be more complicated and, perhaps, a little longer than usual.

How to apply

Since goods are purchased remotely, there are some difficulties with returning them. If you simply don’t like the appearance of the item or some of its parameters, then a statement is generated within two weeks after purchase. A sample return form can be downloaded below.

It indicates the main reasons for the return. If there are various serious defects, they are also indicated in the application. You choose how the goods will be returned, as well as how the company should return the money.

Typically, this requires specifying the account details where the funds should be transferred. It is possible to return an item even if the receipt is lost, but the store checks whether the applicant actually purchased certain items on the site.

Rules for returning goods. Watch the video:

If technically complex structures are returned, then you must keep the warranty card, and you must also obtain a conclusion from the center that repairs cannot be performed.

What documents are needed

To return goods to the Ozone store, you need to fill out a statement. A copy of your passport and receipt is presented, as well as a warranty card and a statement from the service.

Return methods and costs

Refunds can be made in different ways:

• Using courier services. This method is used if the buyer refuses the item immediately after inspection. The order is being disbanded and canceled. The advance payment is returned to the buyer's account, but funds for delivery of the goods are not refunded, since there is no fault of the courier.
• Sending by mail.
  In this case, the parcel includes an application and copies of other documents. An inventory is generated, certified by the postman. The receipt is saved and a copy is sent to store employees. This will allow you to get your money back for shipping.
• Contacting Ozone goods distribution points. They are located in many large cities, and to return you need to have an application and passport with you, as well as a check.

Instructions for returning goods to Yulmart can be found here.

Thus, the method is chosen by the buyer himself.

Deadlines

For any reason, this can be completed within 14 days. The application is considered within 10 days after receipt of the goods by Ozone employees. The money is transferred immediately after approval.

Return Policy

When collaborating with Ozone, you must take into account the internal rules of this organization related to the return of goods.

These include:

• if a quality item is returned, the buyer pays for shipping;
• if the purchase is of poor quality, then the costs of sending it back are covered by the company’s funds;
• replacement of a low-quality item is allowed;
• Good quality items should not show signs of use.

When receiving items, Ozone employees carefully check them, and often buyers are refused a return because there are signs that the book has been read or other items have been used.

This company allows you to return the product for any reason within 60 days after purchase.

What to do if you purchased an item that has a warranty period

If a defect is detected in such a product, then returns are allowed during the entire warranty period. It starts from the day the buyer receives the product.

Such a product can be returned or replaced, and in the latter case the company is given only 7 days to complete this process. If the seller does not have an analogue, the period increases to 30 days.

Refund deadlines

Ozon does not indicate clear deadlines, citing the fact that much depends on banks and payment systems. On average, based on practice, the period for a standard refund is about 10 days from the moment the online store receives the goods (but not from the moment the parcel is sent; several days or even weeks can pass between these two events). If the client applies for a warranty claim, the period increases to approximately 3 weeks. If the deadline has already passed and you still don’t have the money, you can contact support.

Ozone electronics return policy

How to return goods on ozone? However, if we fix the defect, it will be sent for warranty repair. Important! If the warranty period for the equipment is not established by the manufacturer, the norms of the current legislation are applied, which allows repairs to be carried out under warranty for two years. It should be noted that in case of purchasing shoes, no more than 14 days are given for return.

In this case, the company pays for return shipping. Funds will be transferred to the buyer's bank card. Important In the case of kits, detection of a defect gives the citizen the opportunity to return the entire kit or only the defective product. Attention That is, if a customer’s book, which is part of a multi-volume publication, is found to be defective, only that can be returned. What cannot be returned A product of good quality cannot be returned if its packaging has been opened (internal company rules). Ozone: return of goods If you choose a payment method to the recipient's account, you must indicate its details. The application must be accompanied by a sales receipt (if it is available). If the receipt is lost, Ozone can return the goods without presenting it. The store has the right to verify the fact of purchase of goods on the site.

When returning a technically complex product, you must provide its warranty card and a statement of the impossibility of repair. Returning goods to the online store. everything you wanted to know To exchange technically complex ones after two weeks from the date of purchase, you will need to prove their unsuitability.

For this purpose, an examination of the quality of the product can be carried out. To do this, contact a specialized service center. Reviews about the ozon.ru store Ozon how to return an item and get your money back We always try to return the money as soon as possible.

Info

Return rules When collaborating with Ozone, you must take into account the internal rules of this organization related to the return of goods. These include:

• if a quality item is returned, the buyer pays for shipping;
• if the purchase is of poor quality, then the costs of sending it back are covered by the company’s funds;
• replacement of a low-quality item is allowed;
• Good quality items should not show signs of use.

When receiving items, Ozone employees carefully check them, and often buyers are refused a return because there are signs that the book has been read or other items have been used.
This company allows you to return the product for any reason within 60 days after purchase.

Voluntary refund of air ticket

All cases that do not fall within the definition of involuntary return are considered voluntary return. If you decide to issue a voluntary return, then:

• indicate the method of refund;
• check the return consent box;
• Click on the “Submit Return Request” button.

Available ticket refund options will be offered automatically depending on how you paid for your order.

In case of voluntary return the following will be withheld:

• airline fine (if the ticket fare provides for this);
• Ozon.travel fee for issuing a ticket, if it was included in the price upon sale;
• Ozon.travel fee for processing a refund (is not withheld when returning tickets for infants).

The amount of the fee depends on how much money the airline will return to you, on the method of purchasing tickets, and also on what level of Ozon.travel service support applies to your order.

Here is the current Ozon.travel fee for the return processing service:

If you are in doubt about whether to return the ticket, send a request for a preliminary payment from your Personal Account on the Ozon.travel website and make a decision after you find out the exact refund amount.

Transfer to card

If the payment for the purchase was made using a bank card of any system, then the funds will be returned to it a little longer than just to the account in the store. You will have to download the return application from Ozone, fill it out and send it to the support service.

Important: The store does not write off amounts from the plastic card, it only blocks them until the transaction is completed, so delays are associated only with the specifics of a particular bank.

The funds will be transferred to the card from which they were credited, but the user has the right, if filling out an application to withdraw his money, to indicate other details.

Account in Ozone

Reviews about returns on Ozone note that the funds are most quickly transferred to the user’s personal account, opened in the store, and used only to pay for purchases. You can top it up using bank cards or any payment systems. Amounts for canceled purchases are returned here promptly, sometimes within a few hours or the next day. But in order to transfer them from this account to a card or e-wallet, you will have to write an application in the prescribed form to the support service, indicating the details on the basis of which the money will be transferred to the specified address. The period for such a transfer will be from 3 to 30 business days and will depend on the features of the system and the work of the credit institution.