Transportation canceled on Aliexpress what does it mean

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Published: 10/21/2020

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After placing an order on Aliexpress, the consumer may encounter situations where the status “Shipment cancelled, Order has been cancelled” appears, i.e. cancellation of delivery. This notification indicates that there are problems on the store's side. The buyer’s actions are subject to a number of nuances in solving difficulties, but before that you need to understand what “transportation cancelled” means on Aliexpress.

• 1 What does the status “transportation cancelled” mean?
• 2 Possible reasons for order cancellation
• 3 Actions of the buyer if the seller cancels transportation by Aliexpress 3.1 Refuse the goods
• 3.2 Opening a dispute - step-by-step instructions 3.2.1 Photo instructions

What does it mean?

This will not tell you anything good unless you canceled the order yourself. In short, you will not receive the goods. You will have to resolve the issue with support and cancel the order. Within eight days, the administration will return the funds spent and punish those responsible.

But the situation is not critical. At any time, the buyer can write to the seller and ask for an explanation. In most cases, the store does not have time to transfer the goods to the courier service.

Please think carefully before re-applying. Irresponsible sellers may send a low-quality item, and you will waste a lot of time trying to return compensation.

If the store has a large audience, the seller might not have time to send the goods to suppliers. Don't refuse right away. Read the reviews and see the rating.

Other statuses

Even a paid product can go through a difficult delivery route before reaching the buyer. And for those who monitor their order from Aliexpress, it is important to know about other statuses that may appear in information about the movement of goods, why the cancellation occurred before shipment^

1. An incorrectly specified address will also be indicated by the message Unsuccessful delivery . Incorrect Address . Even the English spelling of the word address will indicate the reason for returning the goods to the seller.
2. When the status of an item changes to “ Returned to Lodger ”, this does not mean that the seller does not cancel the order. It's just that due to various logistical problems, it ends up back in the storage warehouse.
3. The statuses “Return” and “Returned ” indicate returned and refund.
4. The package could be delivered exactly to the address without any problems, but the customer simply did not show up to collect it. After some time, it is returned to the seller, and the status changes to the following - “ Unsuccessful delivery Unclaimed Item returned to sender ”.
5. " Returned to sender aliexpress ". Those who make their first purchases on the Internet often make mistakes with their address and other contact information. And the goods can even arrive in the buyer’s city, but then return back, since the shipping company could not find the customer using the data he provided.

In this case, this entry “Returned to sender aliexpress” will appear next to the order number. It may also mean that the goods were not allowed through customs control.

Indicating product statuses is convenient for every buyer. If an order does not arrive at the desired address for a long time, you can quickly check its status. And taking into account the circumstances, certain actions will be taken. After all, money has been paid for the product; you need to either deliver it to the customer or return the money spent.

ATTENTION! Without tracking transportation and delivery, you can wait a long time for your purchase.

But what to do when the status changes, in a situation where the goods are delayed, returned to the storage warehouse, or even to the seller, how to send the parcel back to the correct address?

Where can I see tracking information?

Do not rely on the seller to notify you about the promotion of the product. Tracking is the buyer's responsibility. To track your parcel on Aliexpress, use the instructions.

1. Go to your personal account in the “My orders” section.
2. Select the desired product and open the order description.
3. Find the “more details” button and follow the link.
4. View tracking information.

Statuses may not change for months. Do not worry. Some operations take a long time.

How to argue

English is used for dialogue. Addressing and even expressing claims should be civil, without insults or harsh emotions. Claims must be correct and specific:

1. To conduct a dispute, you need to go to the Aliexpress website, and the system will automatically redirect you to the resource page for the corresponding geographical location.
2. Next, you should go to your personal account and select the product for which a dispute is opened.
3. The customer must indicate that the goods have not been received and the amount he wants to receive for the goods.
4. The system sends a request to the seller. If he does not respond, the money will be automatically unblocked and transferred back to the buyer’s account.
5. When canceling an order, a dispute is not opened; “ order cancellation ” is simply indicated and the reason is indicated (for example, you didn’t like the product ). The seller may not contact the resource, in which case not all funds may be returned.

Also, sometimes buyers receive a refusal to cancel an order, so they are still forced to wait for delivery, even if the purchase is no longer interesting or advisable.

The Aliexpress website employs consultants and technical support; you can contact them if you have any questions or problems. Many of them can be resolved with the help of technical support without starting a dispute or order cancellation procedure. It is recommended to study all the capabilities of the resource, those functionalities that are designed specifically for consumers. In this case, shopping through Aliexpress will be more enjoyable.

How does the seller mail the item?

To understand the reasons, you need to understand the principle of delivery. After payment, Aliexpress verifies the payment and notifies the seller about the start of the transaction. The company sets a deadline within which it is necessary to send the parcel and receive a tracking number.

1. The seller receives a notification and begins to package the goods. If you have ever had to return defective products back to China, you understand the complexity of the procedure. If the item is not packaged correctly, the post office will refuse transportation.
2. A store employee goes to the post office and places an order: writes down the address, zip code, measures the size, and selects a delivery method. If the product is cheap, standard transportation with a common track code is selected.
3. Afterwards, the seller must write the tracking number to the buyer and confirm the shipment.

Problems may arise at any of the three stages.

Canceling transportation on Aliexpress and what it means

To understand the meaning of this status, you need to understand how parcels are shipped and transported from Aliexpress:

• Online store employees complete the order.
• The collected parcel is assigned a track number, and the order status reads “Pending shipment.”
• The transport company's courier picks up the parcels from the seller's warehouse.
• The carrier company transports orders in accordance with the specified delivery addresses.

If a failure occurs at the stage of shipping orders from the seller’s warehouse, the parcel will not be listed in the list of shipped ones. This means that it cannot be tracked using the assigned track number.

In such a situation, the order is assigned the status “Transportation cancelled”

There is another reason why you see a similar inscription in the status of your purchase. An order may be intentionally canceled by the seller due to the fact that it does not meet the shipping deadline or for some other reason.

In any case, if the order status on Aliexpress says that transportation has been cancelled, then the responsibility lies with the seller. You will no longer receive your parcel, but you can count on a refund of the money paid.

Why is transportation cancelled?

Most often the seller is to blame, but not always. Before you write threats, find out the real reason. There are three of them in total.

• The most common reason is the seller's forgetfulness. The courier service gives the store a period of time to send the parcel. As soon as day X arrives, the order is automatically assigned a new status. But situations are different. The store could have many packages. The seller did not manage to send the goods on time. Most often, this situation occurs after promotions.
• The following reason occurs rarely. The courier service is no longer operational. Usually the company uses international services. There are many such transport services. But technical work should not be excluded. Elite companies strive to get the job done efficiently and quickly. If they cannot guarantee this, they will not accept the parcels.
• At the post office, the store employee indicated the wrong address and packed the parcels incorrectly. The post office refused to transport the goods. In this situation, the seller will contact the buyer and discuss resending.

Then what to do after the Shipment canceled status

Firstly, this status in itself does NOT mean that you will definitely NOT receive the parcel. Perhaps the seller simply did not have time to deliver the parcel (well, the supplier failed, it happens). Perhaps he did not pack the parcel correctly and it was not accepted at the reception. And, perhaps, the seller will send you the parcel with a completely different, cheaper, trackless delivery. That is, there is still a chance to receive the parcel.

Secondly, with this status of the track, closer to the expiration of the guaranteed delivery period, you will definitely not have problems winning a dispute for the reason “Protection is expiring, but the goods are still on the way.” Everything is like with the wonderful trackless cars before.

Thirdly, you can of course open a dispute without waiting for the guaranteed delivery period to expire. But if the seller does not meet you and actively fights off your claims when things escalate, then you are unlikely to win the dispute. And if after this the package does not arrive, then you will simply waste time.

What we advise you to do

If the parcel is not urgent and it is not difficult to wait, then it is better to calmly wait for the guaranteed delivery date to approach and, if the parcel does not arrive, open a dispute for the reason Protection is expiring, but the parcel is still on the way. In a comment to the dispute, write that, according to the status, the parcel was not shipped at all, and in general everything here is unclear, you are sad while waiting and dissatisfied with the service. Attach a status screenshot from the tracking to the order and wait for the dispute to be accepted. You will win such an argument 99% of the time.

By the way, if you don’t know what the Guaranteed Delivery Time is, then this is not the same as the Buyer Protection Expiration Date. Take a look. Look it up on (not in the app). Scroll down the description to the Seller Guarantees item, where the item is Delivery Time. These days are the Guaranteed Delivery Time. Not what you see in the Estimated Delivery Time. It is within this time frame that all disputes will be conducted.

If the Shipment canceled status doesn’t let you sleep , and you want to figure it out without waiting two months, then:

1. We write to the product, ask for clarification and ask to replace the track.
2. We wait 10-15 days from the date of shipment and if the track has not been replaced and the status has not changed, we open a dispute.
3. Perhaps the product will accept your dispute, perhaps it will move with the track. If something positive happens, read When you can cancel a dispute on Aliexpress, cancel as written and wait further.
4. If the product is ignored, we can cancel it again or wait for an exacerbation. Perhaps the prod will also ignore the mediators and you will win the argument. Perhaps the mediators will suggest you press further.

Don't forget that not only sellers have ratings on Aliexpress. Buyers have it too. It is not uncommon for Aliexpress to ban users who abuse disputes. Therefore, decide for yourself what is more important in your situation.

What mistakes do inexperienced buyers make?

If you see the status “Transportation cancelled,” do not rush to conclusions. Inexperienced buyers begin to open disputes, complain about the seller and lose their money. Let's look at common buyer mistakes.

• Do not open a dispute due to customs problems. The product hasn't even reached this stage, don't let yourself down. The administration will not understand the problem and will close the dispute. Most likely, after this you will not get your money back.
• Don't expect the status to change to shipping. Nothing can be changed here. If you need an item, please complete your purchase again. Don't expect that the problem will be solved without your participation.
• Don't ignore the problem. Transportation is complete, but the order is not closed. Who will be responsible for returning the money spent, if not you. Closing an order without user participation is impossible.

Don't panic and write to the seller. Usually the problem is resolved quickly. The store will offer solutions. Your task is to choose and implement.

What to do if transportation is cancelled?

Having understood the reasons for the appearance of the Transportation canceled status on Aliexpress, you need to take the right steps to solve the problem.

1. Contact the seller and ask why the package was never delivered to the carrier. We remind you that all dialogues on AliExpress must take place in English. Please expect 7-10 days for a response if the buyer protection period for your order allows you to wait. Try to solve the problem personally with the seller, and only then think about the dispute.
2. If the seller ignored your request or the correspondence process failed to resolve the problem, you must open a dispute. When opening a case, indicate “Problem that has arisen” - “Problem with product delivery” -> “No tracking information.”
3. In the case when the protection period has already expired, but 15 days have not yet passed from this moment, you can open a dispute for the reason “A problem that has arisen” - “Problem with the delivery of goods” -> “Order protection has already expired, but the parcel is still on the way” .
4. Attach to the dispute evidence that the parcel was not transferred by the seller to the carrier. If the dialogue with the seller did not produce results, refer to the fact that the seller refused to solve an obvious problem provoked by him. Take a screenshot of the tracking page and add it to the “Upload evidence” section.
5. Wait for the seller's response in the dispute. If he rejects your offer to refund the full cost of the order, and does not solve the problem with the parcel, do not close the dispute. Expect the dispute to escalate and the Aliexpress administration to join the proceedings.

We advise you not to panic in this situation, but to do everything as described above. If you choose the right reason for the dispute, attach evidence and correspondence with the seller, you significantly increase your chances of winning.

Too many buyers are indifferent to the current AliExpress rules. Remember that by violating the rules of the trading platform (for example, by opening a dispute for an invalid reason or threatening the seller in correspondence), you risk having your account blocked.

Impulsive and thoughtless actions can lead to an undesirable turn of events. If you still have questions about the “Transportation cancelled” status on Aliexpress, you can leave them in the comments to this publication.

What does the Transportation Canceled status mean on Aliexpress?

The status “Transportation cancelled” or “Shipping cancelled” indicates that the ordered goods were not dispatched and the order was cancelled. In other words, the package was not shipped.

There are several reasons why the tracking status is set to this value:

• The seller reserved a specific track number, indicated it on the website and in the documentation, but the parcel was never sent to the buyer. Until 2020, sellers from Aliexpress could not provide track numbers at all, but from the beginning of 2020 they are required to indicate it. However, not all sellers honestly fulfill their obligations and rush to fill out documents. The sending of goods by the seller is arranged in such a way that as soon as he receives an order for processing, after some time he contacts the transport company, which will deliver the goods to the country where the recipient lives. The system assigns the same track number, and the seller receives it before the goods are shipped. Thus, the seller has a track number from the transport company, but shipment does not occur. Fraudsters also use this scheme, hoping that the buyer will not track information about the product, and then forget to open a dispute and the guaranteed order protection period will expire.

• Problems on the supplier's side. In order to send the goods to the recipient, the seller interacts directly with the supplier, who may have problems with sending or receiving the goods on his part. This happens extremely rarely, but still, in this case, the seller himself is obliged to deal with all the difficulties. Otherwise, he must contact another transport company.
• The product does not meet the requirements and standards . Some (especially inexperienced sellers) may process the package incorrectly and provide incorrect information required for delivery. In this case, as a rule, the seller himself informs the recipient about the difficulties that have arisen and resends the order.