How not to make a mistake when choosing a size on Aliexpress.

Wildberries is a modern online store, where you can make a purchase online on the official website, and pay directly during the order or after trying it on at the pick-up center. The store also provided the opportunity to return the product, subject to certain conditions. In order not to lose money and not be left without the necessary thing, you should know how to make a return to Wildberries.

Causes

The relationship between consumers and sellers is regulated at the legislative level, in particular Federal Law No. 2300-1 of February 2002. In accordance with the regulatory legal act, product returns are possible in the following cases:

• color, style does not correspond to the image presented in the online store;
• the size chart of clothing or shoes is not similar to that indicated by the manufacturer or seller;
• the equipment does not match the description on the official website;
• the product arrived defective, of poor quality or with defects;
• the size, color scheme, model did not suit the client;
• the purchase did not arrive or someone else’s item was sent instead;
• the integrity and tightness of the packaging is compromised;
• the ordered item is no longer needed due to delivery delays or other reasons.

How not to make a mistake when choosing a size on Aliexpress.

It's no secret that Chinese sizes differ from those we are used to. Moreover, even if you manage to find out the right size, there is a risk that the item purchased on Aliexpress will be too small. And you need to be prepared for the fact that the ordered clothes may arrive, but the size will not fit. How should the buyer behave in this case? How to open a dispute correctly to get maximum compensation?

First, you need to take measurements of your parameters and carefully study the size charts in the product description. Compare and choose your size. We highly recommend that before placing an order, be sure to write to the seller, tell them your measurements and ask him to choose the size himself. If your calculations differ from the seller’s words, then check with him again about this difference between his recommendations and sizing charts. If suddenly the size turns out to be wrong, then his words will be an excellent argument in your favor when opening a dispute on Aliexpress.

If the product differs in size, the buyer can request a refund of 50-90% of the full cost of the product in a dispute. The amount will depend on the difference between the sizes in the description and the actual product, the availability of an adequate size chart from the seller, and whether the seller himself selected the size for you. You can always start with the maximum amount, gradually reducing it if the seller has counterarguments.

If your purchase does not fit, the seller often agrees to return the full price provided that the goods are sent back to China. But you need to carefully calculate your benefits. If the item is cheap or heavy, it will often be more profitable for you to ask for 90% compensation than to spend money on sending the package to the seller. And you can earn the rest of the money by selling the goods on Avito or forums in your city.

We open a dispute and indicate that the parcel has been received. Next, select the item “difference in color, size, design or material” and set the required refund amount.

We attach as evidence to the dispute:

• — Screenshot of the size chart on the product page
• — Screenshot of correspondence with the seller, where he selected the size you need
• — Photos of the product with a measuring tape, where the actual dimensions are clearly visible (length, width of the item, length of the sleeves-legs, etc.)
• — For children's clothing, you can attach a photo of the child wearing the item using a stadiometer or with a measuring tape so that the baby's height can be seen.
• - You can also make video evidence that shows that the item actually differs in measurements from the size chart.

Please note that photographs must show the item in a manner that does not create suspicion of fraud. Since the mediators will check whether the edges of the clothes are folded and whether the measuring tape is correct. That is, your task is to show that the photo is a real thing and you are not cheating.

Next, we describe the situation in as simple words as possible. If the seller intentionally indicated the wrong size or sent the wrong size, then we must emphasize this point. Mediators must develop an understanding that the situation is the result of a mistake or deception by the seller. Not your personal mistake.

The seller will prove by hook or by crook that he sent the correct size, that you made the mistake.
It's tearful to ask to close the dispute. But don’t give in, in this situation the truth is on your side and you can get good compensation for an item that you actually cannot wear due to the wrong size. Have a question? Write it in the comments or contact the customer support chat.
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How to return?

If a number of conditions are met, the buyer can return the product in three ways suggested below.

By mail

Returns to Wildberries after payment are possible by post. To do this, you should send the low-quality item to the address: 115551, Moscow, PO Box 20, Wildberries LLC. When packing a parcel, you should make an inventory list of items, in the absence of which claims will not be considered.

When shipping a product purchased from the Wildberries online store, the buyer assumes all costs associated with its packaging and shipping.

You should know: You can return a purchased item only by Russian Post to the specified post office box; all parcels sent to a legal address are not processed.

When sending by Russian Post, it is important that the integrity of the packaging is not compromised. When gluing, you must use only postal tape. Claims will not be considered if the parcel is completed using other materials.

How to properly file a claim for a refund if the purchase was unsuccessful

If you have tried all peaceful ways to solve the problem, but to no avail, contact your district court. In this case, the state duty will be debited from the seller. You don’t even have to attend the trial in person if you apply for the case to be heard in the absence of the plaintiff. If the court acquitted the defendant, and you categorically disagree with this, appeal the result to a higher judicial authority.

1. in the upper right part of the sheet you should indicate: the name of the store where the low-quality or defective product was purchased, the actual and legal location of the organization, if known, then the name of the store manager (this data can be found on the store’s information board and, if the complaint is against the manufacturer, then on product packaging);
2. Next, you must indicate the applicant’s details: last name, place of residence and telephone number at which you can contact;
3. under the introductory heading, in the middle of the sheet, the word “claim” or “statement” is written; the next step is a description of the purchase: you should indicate the fact that a defective part was found, refer to the discrepancy with the declared quality of the product or another reason that caused the red tape;
4. Next, it is important to clearly indicate your requirements: either this is a request to return the money, or to exchange a product for one with similar characteristics; you cannot formulate a request along the lines of “return the money or replace the product”;
5. Below is the date at the time of writing and the buyer’s signature.

19 Nov 2020 uristfree 144
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Refund methods

You can return funds using cash or bank transfer, as well as by postal transfer. As a rule, the procedure is carried out in the same way as the item was paid for at the time of its purchase.

You should know: Instead of the buyer who placed an order on the website, a trusted person can receive funds for Wildberries if the product does not fit or is of poor quality. To do this, you must draw up and notarize the appropriate paper.

In case of cash payment, the courier who exports the low-quality product returns the money.

can also credit funds to the buyer’s personal balance in the store, from where, after filling out a form in the personal account, they can be withdrawn to a bank card.

Purchase return sequence

1. First of all, choose a suitable return method. You can use courier delivery. Call a logistics service employee, pay the required amount and return the item. Be sure to include documentation (a copy of the receipt).
2. The second return method involves visiting the pickup point yourself. The post office employees themselves will perform the necessary tasks regarding the forwarding of the parcel. The main thing is to provide documentary evidence and complete the return procedure.
3. The third method is to use the postal service. Visit your nearest post office and send the item back. Our staff will properly package the product and accept payment for shipping. All that remains is to wait for the store to receive the parcel.

If the reason for the return is unsatisfactory packaging, the return will be paid by the store. Compensation is provided in several ways. You can exchange for a similar product item or receive cash transportation. The specific option is chosen directly by the buyer.

To return paid goods, you will need to prepare the following documents:

• Payment documents;
• Personal data of the payer;
• Statement;
• A copy of the receipt.

If your parcel has arrived at the post office, to return it you will need to send an application:

1. Visit your personal account;
2. Open the “My Wardrobe” section;
3. Find the thing;
4. Select the reason for the return;
5. Write the invoice;
6. Specify the day to return the order.

Price

At Wildberries, returning goods at the pick-up point is free of charge. Costs arise when sending a postal item, where packaging and transportation costs are paid. Pay 200 rub. the client also needs to when calling the courier service.

If the goods arrive incomplete or with defects caused by the store or manufacturer, payment for courier services is carried out by Wildberries.

Deadlines

In accordance with the legislation regulating consumer rights, each company can set return periods independently, guided by regulations. According to Federal Law No. 2300-1, the purchased product must be returned within 7-30 days. 3 weeks is the period during which you can return the goods to Wildberries.

Refunds for cash payments are made at the time the product is handed over to the courier or online store specialist at the pick-up point. Funds are credited to a bank card, as well as received by postal transfer, within 7 days. If a product is purchased that is unsuitable for the client or of inadequate quality by drawing up a credit agreement, the funds are returned to the buyer’s bank account at the institution that issued the consumer loan.

Interesting: As a rule, money is credited for non-cash payments within a day; less often, the operation takes up to 3 days.

Items that cannot be returned

After payment on Wildberries it is impossible to return:

• products intended for medical use;
• personal hygiene items;
• cosmetic and perfumery products;
• building materials, textiles sold by the metre;
• underwear and hosiery;
• chemical and household products;
• furniture;
• jewelry works;
• items made of polymer materials;
• motor vehicles, swimming equipment;
• technical goods with a warranty period;
• weapon;
• representatives of flora and fauna;
• printing publications.

How to return an item to Wildberry after payment depends on the method of purchase and payment, as well as the capabilities of the buyer. The online store has set its own return period - 21 days from the date of payment for the order. Thanks to a wide assortment, various promotional offers and a loyal attitude towards customers, Wildberries has earned trust and has become one of the most popular online stores in the Russian consumer market.