Claim (demand) for a refund for wallpaper

Civil case decision

To substantiate the stated requirements, the plaintiff explained that <DATE2> 4 rolls of wallpaper were purchased at the “Wallpaper” store. Having printed out the plastic packaging of one roll at home, she was convinced that the shade and color did not suit her, and therefore <DATE3> tried to return the purchased rolls to the store, but the store administrator refused to return one of the four rolls due to the packaging being damaged. In this connection, the police were called to verify the fact of refusal. The presentation was fully preserved, the label under the polyethylene was preserved, the wallpaper was not used, not dirty, torn or otherwise damaged. The seller's reasons for the fact that the marketable condition has been lost due to the lack of original packaging, and therefore cannot be put up for sale, are not justified.

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Terms and conditions for returning wallpaper of good quality

Whether wallpaper of proper quality can be returned can be determined based on Article 25 of the Consumer Protection Law. [Since wallpaper belongs to non-food products and is not included in the list approved by Government Decree No. 55 of January 19, 1998, they are subject to exchange within 14 days if they do not meet the criteria:

• variety;
• colors;
• texture;
• size.

Article No. 502 of the Civil Code and Art. No. 25 PZPP defines the conditions for returning goods of good quality:

• no more than 14 days have expired;
• non-food product;
• packaging integrity;
• the product is not included in a special list approved by law;
• Having a receipt for payment is not a prerequisite.

Sometimes people make mistakes when calculating wallpaper footage and take extra rolls. Then they begin to wonder whether it is possible to return the excess wallpaper to the store. Theoretically, the goods are issued with a general receipt, so the store can only issue a return in full. But, in practice, sellers try not to refuse the buyer, so as not to contact higher authorities and preserve their reputation.

Is it possible to return the wallpaper back to the store and get the money?

It is with this wording that sellers like to mislead buyers, since on the one hand wallpaper can be classified as a finishing material, they are measured in meters, but here’s one detail, they are not sold by the meter, but are sold in packages of a certain number of meters and according to the list they don't hit. It turns out that, for example, linoleum is sold strictly by the metre, polyethylene, film, all this cannot be returned, since these goods are sold strictly by the metre, but wallpaper can be returned.

Can wallpaper glue be returned?

The vinyl layer is applied to a paper or non-woven (often non-woven) base. The choice of wallpaper glue, first of all, depends on the selected type of wallpaper. So, for paper wallpaper, glue prepared at home is also suitable, but it will not hold heavy non-woven or vinyl wallpaper on the wall.

Typically, the manufacturer supplies a special adhesive mixture along with a roll of wallpaper - this allows for maximum compatibility of materials and reliability of fastening the wallpaper to the wall.

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Returning wallpaper to the store without packaging

N 55 list of non-food products of proper quality that cannot be returned or exchanged for similar goods of other sizes, shapes, dimensions, styles, colors or configurations (as amended by Resolutions of the Government of the Russian Federation dated October 20, 1998 N 1222, dated 02/06/2002 N 81) Goods for the prevention and treatment of diseases at home (sanitary and hygiene items made of metal, rubber, textiles and other materials, medical instruments, devices and equipment, oral hygiene products, spectacle lenses, child care items), medicines (as amended) .

Is the adhesive in a tube returnable?

Moreover, even the absence of a receipt cannot be a reason for refusal. The only thing they may require from you is the safety of the original packaging.

Can I return linoleum glue to the store? Vika Piskunova Student (95), voted 1 year ago I bought linoleum in this store and signed an agreement to install it, the seller advised me to glue the linoleum, and when the master came, he said that it was better not to glue it, so the glue remained Added 1 year ago According to the law, glue cannot be returned or exchanged Voting for the best answer Anton Velikanov Artificial Intelligence (132388) 1 year ago Quite, with a receipt to the store. Is it possible to return wallpaper glue? It’s good if you have an apartment plan on hand.

The apartment plan also indicates the length and width of the room. Based on this data, we can calculate the amount of wallpaper we need around its perimeter. An exchange of a non-food product of proper quality is carried out if the specified product has not been used, its presentation, consumer properties, seals, factory labels are preserved, and there is also a sales receipt or cash receipt or other document confirming payment for the specified product.

The consumer’s absence of a sales receipt or cash receipt or other document confirming payment for the goods does not deprive him of the opportunity to refer to witness testimony. (as amended by Federal Law No. 171-FZ of December 21, 2004) The list of goods that are not subject to exchange on the grounds specified in this article is approved by the Government of the Russian Federation.

How to process the return of tiles The return of tiles must be documented. In this case, the list of documents that must be filled out depends on the return period.

Important If the buyer immediately decides to return the purchased item, he must provide a payment document confirming the transaction.

Money is issued at the same cash desk where the receipt was issued.

Much more often there are cases when the buyer was unable to return the goods on the day of purchase. Here the person must write a statement requesting payment of funds for the returned goods.

Returning wallpaper with damaged packaging

Is it possible to return an item after 14 days Contents of the article Modern buyers know that they can exchange an unsuitable item for the item they need, and if the seller does not have such an item, then return the item to the seller within a period not exceeding two weeks. However, what to do if the deadline is missed and the goods are not returned? Important! If you yourself are dealing with your own case related to the return of goods after 14 days, then you should remember that: All cases related to consumer fraud are unique and individual.

How to return poor quality wallpaper

Please note:
The buyer may not always immediately detect the presence of a defect. It is recommended not to throw away receipts, labels and wallpaper packaging until a person is finally convinced of the quality of the product.

There are no industries where defects do not occur. Failures may be due to errors:

• operator;
• equipment.

Article 18 of the Consumer Protection Law gives the consumer the right to return wallpaper of inadequate quality. Article No. 19 of the same law establishes the deadlines for filing claims if a defect is discovered during the warranty period. When the warranty is not defined, returns are allowed within two years from the date of purchase of the product. Stores usually give sixty days to check wallpaper.

Return of wallpaper if packaging is damaged

Naturally, sometimes there is a need to return wallpaper to the store, and the reasons for this can be very different. In all these cases, it is quite possible to return unnecessary rolls to the store if you know some of the nuances of the procedure. The short answer is yes, you can. Long - not always, but only under certain conditions of purchase. The Law “On Protection of Consumer Rights” protects your interests, but the addition to it in the form of a Government Decree somewhat limits your options.

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Correct procedure

The following instructions will help you avoid getting rejected:

1. Check the appearance, integrity of the packaging and the number of rolls you plan to return.
2. Take the wallpaper to the store. Submit the completed package of documents.
3. Ask for a copy of the application, put the date of receipt, signature, transcript and blue stamp on it.
4. Attach the received copy to the original payment documents. Save them until you receive a response or refund.
5. Check your results in 10 days.
6. If the seller agrees to return the money, contact the cashier to receive it. If a return is refused, please receive a response in writing.

Return procedure and deadlines

Before returning products to the store, you need to understand the procedure for processing a return. So, if we are talking about a quality product, then it will be enough to write a corresponding statement in the store. As a rule, a sample of its completion can be obtained from its employees. In this case, the returned goods must meet the following conditions:

• The return period for wallpaper should not exceed 14 days;
• preserve the presentation, including the integrity of the packaging;
• have confirmation that it was purchased in this store.

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How to get a refund for a hotel if you check out early

When it comes to a defective product, in order to return or exchange it you will have to write a claim. The document is drawn up in two copies, in the text of which you should state the reasons for the return and your requirements.

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In the first case, the issue must be resolved within 7 days, and in the second - within 10. In this case, the seller can, if he does not agree with what is written, initiate an examination at his own expense in order to establish the nature of the existing defects of the product. The client has the right to be present at this, and if unsatisfactory results are obtained, to conduct his own independent examination.

What you need

To write an application, the person who purchased the wallpaper provides it, a receipt or other document confirming the fact of purchase in this store. If he cannot provide anything, then you can ask the seller for a cash register tape. It is stored at the point of sale for up to 1 month. To complete the application, the seller must bring a passport, pension certificate, etc.

Statement

This document is drawn up in free form. Sometimes store employees provide a template. It contains the buyer’s surname, first name, patronymic, contact numbers, seller’s details, transaction details, and clarifies the product range. The document is written in 2 copies. The buyer's sample is marked with the date the document was accepted by the retail outlet.

The law allows 10 days for consideration of this document; if the product was of poor quality and the seller decided to send it for examination, then the period for making a decision may increase to a month.

Step by Step Actions

1. Communication with the seller and request for a return
2. To write an application
3. Mark the acceptance of the document
4. Waiting for the legal deadline for consideration
5. Store decision.

Wallpaper return controversy

They also file a claim for damages in rare cases. If the question concerns significant funds spent on the purchase of goods. Lack of agreement between the parties to resolve the conflict.

Sellers of goods and buyers, having not reached an agreement regarding compensation for losses or return of goods, may initiate legal proceedings. Ordinary citizens are not recommended to go to court to resolve the issue of returning goods.

Important! If the buyer, within the period established by law, with marketable products and accompanying documents, requests the return of the goods, the seller is obliged to satisfy these demands. Refund the money spent or replace it with another product.

Stores that sell these products, entrepreneurs who value their consumers, will replace the wallpaper and refund the money voluntarily. Buyers should address this issue in a timely manner and provide the necessary documents.

How to return a roll of wallpaper in an online store

Return of goods of proper quality.

Law on Consumer Protection.

Returning wallpaper to a store is regulated by law under Art. According to this regulatory document, the buyer has the right to return or exchange goods if they do not match the color, size, style, configuration or dimensions.

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Dear readers! Our articles talk about typical ways to resolve legal issues, but each case is unique. VIDEO ON THE TOPIC: HOW to glue non-woven wallpaper.

HOW TO Glue WALLPAPER IN CORNERS, Gluing Wallpaper WITH YOUR OWN HANDS How to return wallpaper within 14 days Today we offer for consideration the topic:

“How long before you can return wallpaper back to the store according to the law”

. We tried to describe the article in simple and understandable language.

A qualified lawyer also comments on the article. You can ask any questions after reading the article in full by filling out the special field after the article.

Return of goods

Can wallpaper be exchanged or returned to the store?

Everyone knows that a recently purchased product can be returned to the retailer within the time limits specified by regulations.

Even the sales assistant of this store can be suitable as such a person.

Returning wallpaper to the store according to the laws of the Russian Federation, we are talking about quality products, is possible within 14 days from the date of purchase.

However, this rule does not apply to all products, so many people wonder whether it is possible to return the wallpaper back to the store where it was purchased. Let's take a closer look at whether it is possible to issue a return in this case, how to return the money or exchange the wallpaper in the store for others.

In this case, the consumer has the right not to tell the seller why he is returning the goods. Wallpaper is a durable item, and therefore it must have a long shelf life. In case of purchasing a low-quality product, the buyer may demand to take it back, even if more than two weeks have passed.

The time frame within which you can return products will depend on the warranty period.

If the seller refuses to accept the item back

Not every seller agrees to give back money even for products that are subject to return. In this case, in order to get your money back, you will need to contact the store with a written complaint. The seller cannot ignore it. If he has any objections in this regard, he can demand an examination of the quality of the product.

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Is bed linen subject to return to the store by law: what to do if you want to return it

If the actions taken did not lead to the desired result and the conflict could not be resolved, you can submit a complaint to the authorities that deal with the protection of consumer rights or, as a last resort, file a statement of claim in court. However, do not rush to submit documents to the court, try to resolve everything peacefully first, since in court you will definitely be asked whether such measures were used and why not.

What to do in case of refusal

If a decision on the issue of return has not been made, then the consumer should have the wallpaper examined if he is sure that there is a manufacturing defect or the purchase is of poor quality. After the examination, you should return to the salon with a statement along with an extract from the expert.

If employees continue to insist on their position and refuse compensation, then they can go to court. He will oblige the store to reimburse the client for the price of the wallpaper and the money spent on the examination, as well as legal costs.

If the legislative norms are on the consumer’s side, and the seller does not cooperate, then the signed return application should be submitted to Rospotrebnadzor.

Another option for resolving this issue may be the court. According to the results of the court, the store will not only return the money for the wallpaper, but will also be required to return the penalty and pay penalties.

By law, is it possible to return wallpaper after 14 days?

Free legal advice: All Russia At the same time, the returned wallpaper itself must not be:

1. without factory tags (we keep all tags, stickers, etc.)
2. damaged by you
3. lost their presentation (otherwise the store will not be able to sell them again and will not issue a return)
4. used

Some stores won't accept rolls that have already been opened, so ask retailers about the option of not keeping the original packaging.

How to return wallpaper of poor quality? Defects in finishing materials are not so common, but they still occur.

If, after opening the package, you realized that the roll was already damaged and you were not warned about this, you can safely arm yourself with the law “On the Protection of Consumer Rights” and go to the store.

At the same time, you are not obliged to save the packaging of the damaged product, only its tags, articles and labels that were inside.

Return of quality wallpaper

Wallpaper that does not have any traces of defects is returned back to the retail outlet within two weeks .

The reasons for returning goods, according to Federal Law No. 2300-1, may be:

1. After purchase, the consumer did not like the color of the product.
2. The size or style did not fit.
3. Not satisfied with the technical parameters.

Accordingly, wallpaper can be returned to the seller for the most general, subjective reasons. It is enough, for example, to state that their colors do not match the color of the flooring or furniture.

After accepting the goods back, the trading organization has a ten-day period to return the funds paid for the purchase to the client.

Can an open roll of wallpaper be returned?

Be careful when buying discounted wallpaper that is already defective. If the seller informed you that the purchased goods have defects, they cannot be returned due to “defectiveness”.

When you contact the store, you will be asked to file a claim in which you can demand:

1. give you a discount
2. replace the wallpaper with another model with an additional payment or compensation for the difference in price
3. return the money.
4. replace a low-quality roll (for example, if half of the room has already been covered, and a defect was found in the last roll) with the same one, only without the defect

Sample claim for return of wallpaper.doc Return period It is standard to return “extra” but high-quality wallpaper to the store in the first two weeks after purchase (not counting the day of purchase of the product).

Sometimes the seller extends this period to a month.

Is it possible to return wallpaper paste to the store?

Viewed 325 times Asked in the topic “Other questions” from Moscow When we were buying glue, we accidentally took one for paper.

wallpaper, although it is necessary for non-woven fabrics. and now we don’t know what to do ( Delete | Car accidents Advocacy and judicial system Administrative law Arbitration process Banking Business Accounting Currency regulation Civil procedural law Civil law Citizenship Other issues Housing law Consumer protection Health care culture Land law, resources Immigration Intellectual activity Credits International law Migration issues On logs and fees Inheritance law Real estate Defense military service, weapons Law enforcement Passport issues Pensions and social protection Family law Customs law and foreign economic activity Labor lawCriminal lawCriminal processSecurities Answer this question Loading... Important Such construction products include wallpaper, linoleum, laminate, etc.

Return deadlines

A person, if he does not like the color, size, or other characteristics of the purchase, must bring it to the store for return within 2 weeks from the date of sale.
When purchasing rolls through an online store, the procedure period is shortened, up to a week. If you return low-quality wallpaper, a refund will be made within ten days.

Wallpaper with manufacturing defects is returned within the warranty period regulated by the legislator. Typically this period is 60 days. When the seller does not indicate any other warranty period, the return occurs for a period of up to 2 years from the date of sale.