How to file a claim for the return of a low-quality fur coat?

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The Law on the Protection of Consumer Rights provides for the possibility of returning money for an item you don’t like, but in practice, sellers often violate the prescribed standards, especially when it comes to expensive fur products. In this article, we will look in detail at how to return a fur coat correctly and get the full amount spent on it.

Are fur products subject to return by law?

The buyer has the right to return goods that do not suit him or are of poor quality within 14 days from the date of purchase. Fur products are no exception to this rule, which many stores forget about.

In what cases can you get your money back?:

• The purchased fur coat turned out to be defective;
• I didn't like the colors in different lighting;
• The size of the product does not suit the buyer;
• Not satisfied with the style of the model;
• There is no longer any need for this acquisition;
• Any other reasons.

If you are not sure whether fur products can be returned in the absence of a sales receipt, check the provisions of the consumer protection law, according to which this condition cannot serve as a basis for refusal.

In order to return an item without explanation, the basic requirement must be met: it should not have been worn or washed. Trying it on at home ceases to be the case the moment you go outside wearing new clothes, since drops of rain or snow will affect the appearance of the product, which will become a reason for a dispute with the seller.

Inadequate product quality

If any traces of a manufacturing defect are detected, the buyer wonders whether it is possible to return the fur coat and get the money spent, even if it has already been worn. You have the right to file a claim with the seller within the warranty period from the manufacturer. If you were not given a special coupon upon purchase, you can legally request a replacement or refund within two years.

What to expect if the fur product is of poor quality:

1. Full monetary compensation.
2. Replacement with a similar model at the same cost.
3. Free repairs.
4. Reducing the price of a product taking into account identified deficiencies.

We will learn about filling out a sample claim for the return of goods of inadequate quality by reading a special article prepared by the editors of our website.

To establish the true cause of a defect on a fur coat, the store will have to conduct an independent examination at its own expense , which will show what influenced the deteriorated appearance of the item - its inadequate quality or improper use on the part of the buyer himself. The Law of the Russian Federation regulates the question of how long the conclusion must be ready after a quality check - the period should not exceed 45 days.

Product quality examination

When is the examination of low-quality products carried out?

• 10 days. During this period, the product is checked if the consumer demands a refund, a reduction in its value, or compensation for funds spent on repairs;
• 20 days. During this period, the low-quality product is replaced with the same product, but without flaws, with a similar item with recalculation of the cost;
• 45 days. This time is necessary to conduct an examination and eliminate deficiencies. This is a requirement for repairing a product that is under warranty.

Based on the results of the examination, it becomes clear who is to blame for the presence of defects in the goods. If the shortcomings are the fault of the buyer himself, then the inspection is paid for by him. In this case, there is no question of fulfilling the requirements put forward to the seller.

If it turns out that the manufacturer or seller is to blame for the situation, they are obliged to fulfill the consumer’s requirements. In addition, they are responsible for paying for the examination.

Watch the video. Returning goods of inadequate quality:

Step-by-step instructions on how to return a fur coat to the store

If you are wondering whether it is possible to return a fur coat, remember that the procedure for returning goods without defects is very different from situations where obvious flaws were discovered.

How to return a mink coat when there are no defects:

1. Check the integrity of all labels, tags and factory packaging.
2. Make sure that deadlines have not passed.
3. Contact the store where the purchase was made.
4. Write a return request.
5. Bring the item back.
6. Receive funds.

It is necessary to hand over a fur product of inadequate quality as soon as a factory defect is visually revealed. To do this, you should file a claim with the organization that acted as the seller and bring the item for further examination. A sales receipt and original packaging are not required by law to make a return.

How long can I return my purchase?

The law provides for deadlines for the smooth return of goods that are not suitable for certain reasons back to the store. So, in order to receive money for a mink coat that does not fit in size or color, the buyer must write a statement within 14 days from the date of purchase .

A fur product of poor quality can be returned within the warranty period, which is determined by the manufacturer. If you were not informed about it at the time of purchase, you will be able to make a claim within two years.

Sellers do not always reliably answer consumers’ questions in advance about whether it is possible to return a fur coat and during what time, according to the law, the buyer has the right to do so. This is especially true for markets and stalls, which often move or plan to close altogether. We recommend that you clarify in advance the terms for returns and for free replacement if defects are discovered.

When returning a fur coat, should the cape be sewn in?

It pulls back in the shoulders and I have to constantly correct it and the rivet is not sewn correctly lower than the loop, can I exchange the fur coat? I bought a mink coat in October 2020. Since fur products are expensive items, the client has the right to expect appropriate workmanship. But ideal products in mass production are the exception rather than the rule. The law states that the client can either return a product of proper quality with receipt of the entire amount of money paid, or demand an exchange. The fur coat must have an unchanged presentation.

Returning a fur coat with a torn collar

Fur products were chosen for the pilot project due to the high proportion of low-quality products - up to 80%. If the project is successful, other products (shoes, children's items, medicines, etc.) will begin to be chipped.

Attention

What specific fur products should be tagged with chips? The labeling rules apply to all items of clothing, parts of clothing and accessories for clothing made of natural fur (muffs, boas, ties, collars, etc.) that go on sale in the territory of the Eurasian Economic Union (Russia, Belarus, Kazakhstan, Armenia, Kyrgyzstan).

Products made from mink, nutria, arctic fox, fox, rabbit, hare, raccoon, sheepskin and other types of natural fur are marked.

If the products have only a lining made of natural fur, or the fur is attached to the outside, they also need to be marked.

Fur coat with a chip: we buy fur products according to the new rules

If we talk about warranties for fur products, the law does not oblige the manufacturer or seller of fur products to establish a warranty period for their products; this is considered a voluntary matter.

Info

As a rule, sellers set a period of one year from the date of purchase.

But even if there is no officially designated warranty for the fur coat, and within 2 years you discover a manufacturing defect, you can contact the store with a claim. But at the same time, in accordance with clause 7 of Art. 5 of the Law of the Russian Federation “On the Protection of Consumer Rights” you will need to prove that the defects found in the fur coat are not related to its operation, but appeared before the sale. You can read more about the warranty for fur products in the article: “Before you buy a fur coat, study the laws!” Important

Now let's talk about what can be considered a warranty case and what cannot.

Return the fur coat if it is without a chip (marking)

Why is a microchipped fur coat better for the buyer? Special marking of a fur coat (KiZ) confirms its authenticity and legality of origin. Using an individual code with KiZ, anyone can check any fur coat from the store on the website of the Federal Tax Service. Using the same link, you can download free mobile applications for iOS or Android to your smartphone.

With their help, you can read the QR code from a fur coat with your phone right in the store and find out all the information about it: name, type of fur, country of manufacture, manufacturer, brand, seller, declaration of conformity number.

That is, you can see the entire history of the fur coat and you will know exactly where and what it was made from. What does a KiZ chip look like on a fur coat? KiZ is a strict reporting form with a radio frequency tag and protection against counterfeiting.

How to return a fur coat to the store without a chip

Important: How to get money back for low-quality clothes? Additional Information

Article from the Parity website - protecting consumer rights.

Sample claims.

Paritet.guru Editor of the site Paritet.guru - all about protecting consumer rights in Russia.

You can ask your question in the comments in this article.

I will try to answer it within 24 hours. You can also get advice by phone (the call is free).

Mekhregiontorg

A fur coat with yellowness is not always a bad thing, if the fur coat has yellowed evenly, it can be worn and will look very attractive, besides, there are initially creamy natural colors of mink (for example, pearls and palomino) from which fur coats are made and which look chic.

It doesn’t matter whether the fur coat was beige from the very beginning or became so over time.

You discovered that the fur is coming out. Sometimes a new fur coat has fur coming out along the seam (the so-called “trimming” - hairs damaged when cutting the skins).

If a fur coat is sewn open, then it has a lot of seams, and therefore more fur comes out.

Unlike, for example, a fur coat made from plates and having significantly fewer seams.

Although usually conscientious manufacturers of high-quality fur products roll the cuts in drums to give softness to the fur and to get rid of “trimming”. Then the hairs don't come out.

Returning a fur coat, how to return a fur coat to the store and get the money paid

When can I exercise the right to return a fur coat without a chip? Is it possible to return a fur coat without a chip in accordance with the law? What is the return procedure and is it really possible to implement this? Consumer rights and the process of returning a product such as a fur coat without a chip.

Instead of a conclusion: legislation and the process of returning goods - how applicable are these realities in practice? When can I exercise the right to return a fur coat without a chip? If the required product models are not provided, in particular fur coats without a chip (marking), the store undertakes to refund the cost of the fur coat in full. But, it is worth considering the fact that you can return a fur coat only if it has no flaws, in the presence of all labels and tags. A rather important point is the fact that the fur coat should not be without a chip (marking), since in this case the consumer’s right to return the goods is invalid.

Product labeling

KIZ – strict reporting form.” As far as I understand, Alexey Semkin rightly points out that it is not necessary to transfer the KIZ to the buyer (please correct me if I’m wrong). I also think that there is no obligation to give away the KIZ. ***OPTION 1. Scanned the KUAR, showed the INFO to the buyer, issued a sales receipt with the KIZ number, a sales contract, marked it at home, cut off the KIZ and kept it, carried out the sale in IS Marking within 3 days indicating the truthful sales prices (we are on UTII - we haven’t yet understood what the consequences are - cash registers from 2020, UTII until 2021). *** OPTION 2. Everything is the same, but they gave away the fur product with the KIZ attached. Nowadays everyone talks about the labeling of fur products, often the information is “very incompetent.” The buyer DEMANDS to take the KIZ for himself - “This is a PASSPORT for a fur coat”, show it to his husband), as a keepsake, for the plastic collection, “What’s inside”, “I’ll complain.”

When can I return my fur coat?

KiZ for fur products, photo: goznak.ru KiZ can be sewn into the seam of the product from the wrong side, glued to a sewn-in marking label or hung in a buttonhole hole, hanger or loop fastener on the front of the product with a disposable seal.

Its dimensions are 25mm*160mm or 53mm*80mm. A red KIZ indicates that the fur coat was imported into the Russian Federation from other countries.

The green KiZ is attached to fur products produced in the Russian Federation.

What should you check when buying a fur coat or fur product?

• Availability of KiZ, information on the number from it on the Federal Tax Service website or through the mobile application.
  If there is no KIZ on the fur coat, or there is no data on its number in the system, you are probably dealing with a fur coat that was handmade or brought in a suitcase from Turkey.
• Product label, mark on leather fabric in products without lining.

zakonbiz.ru

What to do if the seller refuses to return the money?

In cases where store employees do not want to accept your fur product and issue a return, you should contact this organization with an official complaint. Such a pre-trial procedure is mandatory before filing a claim in court and indicates that the parties were unable to reach an amicable agreement.

Algorithm of actions if you fail to return your fur coat:

1. Prepare a written claim in two copies.
2. By registered mail or personally deliver to the seller.
3. Require the employee's signature on your copy.
4. Expect a response within 10 days.

Drawing up such a document is not a difficult task, since there are a large number of ready-made samples. All that remains is to add your data and information about the subject and the other side of the dispute.

If a claim is rejected, the buyer has the right to file a claim in court to recover funds for the purchase. If during the consideration of the case it is established that the seller’s actions were unlawful, the plaintiff will be able to demand compensation for legal costs and expenses associated with legal services in this matter.

You may probably be interested in the following topic: sample claim for consumer protection.

What documents should I attach?

The requirements that you put forward to the seller must be justified and documented.

Documents that are usually attached to the claim:

• agreement on the purchase of fur products (if such a document was drawn up);
• purchase receipt (if the receipt is lost, you can use witness testimony confirming the fact of purchasing the fur coat);
• a warranty card confirming contacting a workshop to fix problems, or a certificate from this organization;
• conclusions of the expert commission (if the product was examined by experts).

Remember! Do not send the originals of the above documents to the seller. Make copies of them.

At the end of the document, list the documents to be submitted.

When can I return my fur coat?

Additionally, documents evidencing the acquisition or witness statements are provided. See also: Joint and several liability – what is it? The statement of claim states:

• name of the judicial authority and address;
• plaintiff's details: full name, registration and residence address, contact telephone number;
• details of the defendant: name of the institution, actual and legal address, TIN, OGRN, KPP, date of registration as a legal entity; for individual entrepreneurs – full name, address, date and place of birth, registration in the Unified State Register of Individual Entrepreneurs;
• title of the document: “Statement of Claim for the Protection of Consumer Rights”;
• essence of the matter;
• violated rules of law;
• requirement;
• applications;
• date of;
• signature with transcript.

The application is considered within a period not exceeding 2 months from the date of application.

State duty when going to court

When filing claims in court, the plaintiff is required to pay a state fee. In the case of filing a consumer claim, the applicant is released from such obligation (Article 333.36 of the Tax Code of the Russian Federation). The state duty for consumer claims is paid only if the amount of the claim exceeds 1 million rubles. The plaintiff must pay 13,200 rubles for every million of the claim amount.

It is not difficult to say in which cases such a claim may appear. This mainly applies to expensive purchases, for example, a new car sold by an official representative of the manufacturer or a realtor. In this case, the amount of the claim may exceed 1 million rubles.

Attention! State duty calculator.

Return procedure

If the quality is poor

Important: you cannot be refused an exchange or refund if you do not have a sales receipt (Article 18, paragraph 5 of the Law).

The claim must be written in two copies . If you take it to the store in person, ask the representative to stamp the second copy with an acceptance stamp. It is possible to send an application by mail. Only the letter must be sent registered with notification. The notice will be returned to you with a return receipt stamp.