What to do if warranty repair of a phone or smartphone is denied?

If you break your phone, is the electric power warranty still valid? – Lawyers

After filing a claim, the seller must take your phone for examination at the store’s expense, with the help of which the cause of the breakdown will be determined.

If the established reason indicates that the cause of the breakdown is your carelessness, then they will charge you money for the examination.

If the examination shows that the cause of the phone breakdown was a manufacturing defect, then your phone will be sent to the repair service.

Important

Or just buy a new one. This is the real state of affairs.

The battery is considered a separate part and has nothing to do with the phone's shortcomings. Conclusion If your mobile phone is broken and is under warranty, do not rush to send it in for repair. After all, it will most likely take a long time to wait for it to end. Also, do not rush to return the device for paid repairs or sell it as faulty. You have every right to replace the device with a new one. Or get money. It only takes a little time to do this.

To do this, you just need to know your rights and use them wisely.

Attention

I hope the tips presented in this article will help you with this.

Is it possible to replace a phone under warranty if the screen is broken?

articles:

What rights does the consumer have?
What rights does the consumer have if the purchased phone becomes unusable?
What to do if your phone breaks almost immediately after purchase
What to do if your phone breaks under warranty
What can you do with a broken phone in a store?
What should you do if the store refuses to return a phone that is broken under warranty?
Sample claim

What rights does the consumer have? According to the Law “On Protection of Consumer Rights” you have the following privileges:

You can return even a working phone back to the store if it does not meet some criteria: the gadget is the wrong size, color, has an awkward shape, or the seller told you about components that were not in the box.

Warranty for broken phone screen

If the seller refuses to send the phone for examination, contact higher service personnel - the general manager or store director.
If they also refuse to provide you with a warranty repair service for your phone, then contact the consumer protection service. There they will help you write a complaint and send it to the relevant protection authorities.
If this does not work, then the last option will be to resolve the issue in court.

Sample claim Download claim Popular in the category

How to return a mobile phone to a store.

The phone fell and the screen cracked. what to do ? Is the phone still under warranty?

Well, some people think that a broken device can only be thrown away. In fact, this is far from the case! There is a way by which you can replace a faulty device with a new one absolutely free of charge. Or receive the entire amount of money paid for it.

Of course, if you bought the device in a store, and not somewhere around the corner. However, the warranty period for the product has not yet expired. And the operating conditions of the device were not violated. In this case, you can actually replace the faulty device with a new one. Or get your money back.

Everything is quite simple, legal and absolutely real. If you want to know how to do this, just read the article to the end.

What you need to know when buying a new mobile phone (smartphone) So, imagine the following situation: you came to the store and bought a cell phone, smartphone or communicator.

What to do if your phone is broken under warranty?

It doesn’t matter who you bought this device for: yourself, your girlfriend or boyfriend, child, mom, dad... It’s important that you keep the sales receipt and, in general, all those pieces of paper that the seller gave you upon purchase.

Helpful advice: never throw away documents received when purchasing goods! They can be very useful to you if the device fails.

Of course, according to the current Law “On the Protection of Consumer Rights”, you have the right to use the testimony of witnesses. To prove the fact of purchase of goods if the necessary receipt and coupon are lost.

But it’s still much easier and smarter to keep the sales receipt and warranty card. We will assume that you, as a thorough person, took and kept everything that the seller gave out. Thus, you saved your time, as well as your own nerves.

We insured ourselves against any possible unpleasant moments regarding the purchase.

How to return a faulty phone under warranty?

Then the main text (demand) of the claim you submit may look like this: In accordance with Article 18 of the Law of the Russian Federation “On the Protection of Consumer Rights,” I ask you to replace (name of product: cell phone, smartphone or communicator) “Brand, full name of the device” (serial number IMEI: 123456789101112) worth 8,888 rubles.

00 kop. (eight thousand eight hundred eighty-eight rubles) of inadequate quality for the name of a product of the same brand and model or for the name of a product of a different brand (model) with a corresponding recalculation of the purchase price.

If it takes you more than seven days to replace the product, then in accordance with Article 21 of the Law of the Russian Federation “On the Protection of Consumer Rights,” I ask you to provide me within three days, free of charge, for the duration of the repair, with a device (or name of the product) that has the same basic consumer properties , providing delivery at your own expense.

If you have lost your receipt, then as proof of your purchase of the phone you can provide a printed history of the bank card with which you paid for the phone or invite a person who was present at the time of your purchase and therefore can act as a witness.

In the store, provide your phone number, receipt, packaging and documents to the seller. Ask for a claim form.

In order to have time to correctly draw up a claim, it is better to familiarize yourself with your rights on legal websites or by seeking the help of a professional lawyer.

A correctly drafted claim is 50% successful in returning a broken phone.

Exchange the phone for the same or another (with appropriate recalculation), or receive money.

You can insist on a refund of the full amount of money paid for the device.

This is your legal right. Although stores are not always willing to accept this scenario.

But you can get your money back! Even if you have to go to the store two or three times for this.

It is usually easier to exchange a phone for another (or the same) one.

Store employees are much more willing to accept such a development. Example: the Mediamarkt store, when returning a defective product, often (for an expensive purchase) tries to give the buyer not money, but gift cards for the same amount.

This approach of the seller is also illegal. In addition to the requirements considered (refund of money and replacement of the device), you can present others.

For example, demand reimbursement of costs for eliminating product defects or proportionately reduce the price of the device.

If you break your phone, is the electric power warranty still valid?

As I understand it, the warranty will not cover screen replacement? read the answers (1) Broke the screen on the phone; 1) will it be replaced under warranty? 2) I paid for a 2 year warranty, maybe this will have some effect 3) maybe they will replace it, because the seller...read the answers (1) The phone is under warranty, there is insurance for it, the phone fell out of my pocket, the screen broke, is this an insured event? The insurance includes an external clause...read answers (1) A child broke the screen of a touch phone, but the phone is under warranty and has VTB Insurance, what should we do, what is the right thing to do in this situation?read answers (1) I bought a phone, dropped it and broke the screen .

The phone is under warranty, will they replace the glass under warranty and will they do it? read the answers (1) The screen of the phone was broken. It's under warranty. The warranty is valid. I bought it in Eurocity. read answers (1) If the phone is under warranty, but the screen is broken.

It is important that it occurred during the warranty period of the device! And you yourself did not contribute to this in any way. Those. did not violate the terms of the warranty agreement.

You did not cause mechanical damage, the device was not exposed to high humidity, etc.

You can study these warranty conditions in detail in the instructions for the device.

All such unpleasant situations can be summarized by the following phrase: the device has a significant drawback.

Don't worry! Nothing bad happened. You, as a consumer, have certain rights! They are assigned to the buyer in the special Law “On the Protection of Consumer Rights”.

Of course, exercising your consumer rights will require some work.

But believe me, it's worth it. Unless, of course, the money you paid for the phone is not extra for you. These devices come in a variety of shapes, types and colors.

They differ in functionality, manufacturers and, of course, price.

But bad things can happen to any cell phone. It may fail or, more simply put, break.

Many consumers are probably wondering: what to do if your mobile phone breaks down? Most people probably think that in this case the device can only be returned for warranty repair. And then wait a month and a half for repairs.

Moreover, it is far from a fact that after repair the device will not break down again. Some people believe that they need to immediately contact a paid service.

Some people think that in such a situation you need to find a small store where the device can be sold cheaply (as if it is faulty).

It is also easy to find a buyer for such a device through advertisements in newspapers or on the Internet. And don’t “bother” about it.

Source: https://advokat55.com/esli-razbil-telefon-dejstvuet-li-garantiya-elektrosila-2/

What to do if your phone is broken

You shouldn’t immediately throw away your phone when it breaks and buy a new gadget. On the contrary, you can repair your device for a small amount by replacing the broken screen. There are several options that allow you to do this; it is recommended to use the optimal method in a particular case.

If there was an additional guarantee or insurance

Before you fix the problem yourself, you need to check whether the phone has a warranty or insurance. To do this, you need to contact the gadget manufacturer. You can also look at the warranty period in the documents for your smartphone; they usually contain all the required data.

The phone warranty lasts for different periods of time, from several months to a year. With its help, you can get free repairs or a refund if the defect was corrected at your own expense. Repairs are carried out in a store, at the manufacturer or at a service center.

Insurance is an additional service that is valid in conjunction with the warranty. Reimbursement must be obtained from the insurance company, without contacting the manufacturer. This document is valid for a year. Insurance can be different; it may include both the return of money for repairs and the repair itself.

If the screen breaks, it is recommended to use the warranty first. If it is no longer valid or the user is denied warranty repairs, insurance can be used. If both options are not valid, you will have to replace the screen at your own expense or at a specialized center.

The repair time depends on the extent of the damage. The screen can be quickly replaced directly at the service center or picked up for a week; you need to come back for the gadget after a certain period of time.

Temporarily apply protective glass or film

If the screen is damaged and there is no way to immediately contact service, you can use special methods. They will allow you to temporarily use the gadget. Of course, it is better to contact the service center as quickly as possible so that there are no complications with the phone.

You can use protective glass or film only if the screen responds to the touch of a finger and is not too damaged. If there is no image at all on the display, there are too many cracks, and the glass is crumbling into small pieces and does not respond to touch, there is no need to glue film or other glass on top, this will only damage the phone.

If the cracks are small but noticeable, protective glass is used. They can hide defects and protect the screen from further destruction or moisture penetration into the smartphone. The glass must have good adhesive that will not allow the additional protection to come off.

The film is applied only if the damage is minimal. It does not have such durable properties as glass, so it will not be able to adequately protect the phone. It is only needed to keep the screen in its current condition until repairs are carried out.

Before applying glass or film, it is necessary to degrease the screen and clean it from dust. The spray can be applied to a napkin and wiped off the broken phone display. Only after this procedure can additional protection be glued.

Replace the screen yourself

You can replace a cracked screen yourself if you have certain skills. This is also the cheapest replacement method.

To repair, you will need to buy a new screen. You can find a part suitable for your phone in various online stores that specialize in this. The display must be of high quality and suitable in terms of parameters, this will allow the phone to transmit the best picture.

It must be said that a self-installed display can disrupt the operation of the microcircuits, and in this case the phone will completely fail. This will happen if the case is not carefully disassembled or the screen is placed incorrectly. In this case, you will have to spend money twice - on a new screen and on phone repair.

To replace the screen at home, the user will need the following set of tools:

ultraviolet light bulb;
stand;
stencils;
polymers;
specialized screwdrivers;
thin flashlight.

Other devices may also be required. This depends on the model, as well as the screen device, as they may differ from each other.

If there are no such things, you need to purchase them or take the phone to a service center for repair, since self-repair is impossible without certain tools. In the center everything will be produced with high precision.

Prices for gadget parts vary quite a bit. For a phone that was released recently, the screen will cost more than for a gadget that entered the market several years ago.

Take it to an authorized service center

If the user contacts the service center with a request to repair the screen, you need to tell the employees in detail about your problem. Specialists will analyze the extent of the damage and offer two options to choose from:

replacement of glass only;
replacing the entire screen.

The second option is more expensive. In addition, the price for the service greatly depends on what model of phone needs to be repaired.

The screen itself is made of a display with a touchscreen, which is also called “touch glass”. They can go either separately or together, that is, they can be glued to each other. It is possible to separate them during repairs, but this process can cause some problems.

The separation of elements entirely depends on the skill of the specialist who repairs and replaces broken glass. In this case, no master can give a guarantee, since the process is complex and incorrect movement can lead to breakage of both elements.

Such repairs cost about the same as completely replacing the entire screen. Therefore, you should find out what process will be carried out in order to calculate finances in advance.

It is recommended to replace the entire screen, as the screen wears out over time and can no longer convey a high-quality picture. Even if the glass is new, the phone may not transmit the image in the required resolution. In this case, you will have to carry out the repair again, changing the display completely.

Replacing a screen takes varying amounts of time. If the repair is carried out by a professional, the process takes up to 1.5 hours. If there is no such specialist, repair and replacement may take several days, depending on the specialist’s workload. When the operation is completed, the user will be given the phone and warranty.

Hand over to a private workshop

These screen restoration methods can be used when the user does not have the opportunity to return the phone to the manufacturer or to a specialized center. In this case, you can always go to a private workshop, which is usually found in any, even small, city.

It should be understood that a private master does not always use only original elements for phones. Therefore, if, after repairs in such a workshop, problems arise with the phone, you will not be able to contact the manufacturer. This is due to the fact that he cancels the contract if the repairs were not carried out by him.

Therefore, it is recommended to first check other options such as insurance, warranty and repair at a service center. If you have to contact local workshops, it is recommended to first find out if they have a guarantee for the work performed.

Repairs in such workshops usually take longer than in service centers. The quality of repairs may also suffer. Typically, such specialists are approached with an old model of a gadget that is no longer covered by the warranty.

The price for phone repair is usually lower from private repairmen than from specialized companies.

Is it possible to get a phone repaired under warranty if I broke it myself?

If there is no such phone on the day of your request, then you can negotiate with the seller and wait until such a model appears in the store, or terminate the contract and return the amount spent back. Information Usually, refunds are processed within about 3 days.

Important This requirement is absolutely legal!

It gives you the right to receive a replacement device for temporary use until the product you need arrives at the store.

There is no limit to the time it takes for the required product to arrive. Maximum – one month. If you do not need a replacement device, simply do not indicate this requirement in the claim. Most often, the replacement stock of stores is very limited.

Therefore, you should not expect that you will be offered a truly worthy replacement.

Most likely, it will be some kind of inexpensive phone with which you can make calls and send SMS.

goloo

I've already sent it in for repairs four times!

18 p 5 and depending on the purpose for which the examination is done, its terms are different (exchange or refund). If you are refused, then there are two options: The first is to go and do the examination yourself and sue them in court where you will be reimbursed for everything.

The second option is to get a receipt from the store on the basis of your refusal and immediately go to court.

By the way, if you doubt the honesty of the store’s experts, then you have every right to be present during the examination, you just need to notify the seller in advance about this in your complaint - write about it.

Is it possible to get money back for a phone under warranty if it falls?

Having said that this is in your own interests. But you are absolutely under no obligation to do this!

Therefore, just refuse. State that the law “On Protection of Consumer Rights” does not contain such a requirement.

It may look like this: If a decision is made to conduct a quality check (examination), please inform me in advance in writing about the place and time of its conduct so that I can exercise my right to participate in the inspection or examination of the product. Don't be afraid that this point looks so boring.

Can a broken screen be repaired under warranty?

For all this, an examination is carried out. Do you have documents for the first breakdown?

It's nonsense. The guarantee strictly states (I don’t remember the exact wording, but something like that) that if there was a blow or flooding with water, the guarantee is automatically canceled. Yes, we believe in pieces of paper, not in our eyes.

Below is some confirmation from the court.

If you dropped your phone under warranty and broke it, then repair it - Legal assistance from a lawyer

Collect all documents related to your question and make copies of them 2. File a claim. In it, indicate all the nuances and circumstances of your question. For example, the document must include:

Which organization did you purchase the phone from?
Her contact details.
If you remember which seller sold it to you, then the first and last name of this employee.
Your details – full name, residential address, telephone number.
Information about the device - model, brand, cost, detected defects and malfunctions.
Requirements. For example, you want warranty repairs to be carried out. If the deadline has not passed, please indicate this.
A list of documents that will confirm your words. For example, a copy of the refusal received, a copy of the examination performed.

Place a date and signature at the end of the document. Sample claim: Sample claim: 3.

Important

Go to court If Rospotrebnadzor was unable to influence the selling organization, then write a statement of claim to the court. It is processed in the same way as a claim. It’s just written in a more formal style.

Remember, the statement of claim must comply with the norms and requirements specified in Article 131 of the Code of Civil Procedure of the Russian Federation. In the statement of claim, be sure to indicate your requirements in relation to the defendant! Along with the application, copies of documents are submitted - decisions of previous authorities to which you applied. A real example of a statement of claim filed in a Moscow court: 6. Wait for the decision The judge will be able to make a decision after looking at all the documentation. He may order an independent forensic examination. If you are right and your claims are justified, all expenses will be borne by the company that sold you the defective phone.

Can I return my phone under warranty if it is damaged?

Attention

We will tell you more about warranty repairs and determine what to do in case of failure. articles:

Warranty phone repair periods
Warranty and non-warranty types of phone malfunctions
What to do if your phone is refused warranty repair - instructions

Phone warranty repair periods - how is a phone or smartphone repaired when the warranty ends? Repair of a phone or smartphone under warranty is possible within a certain period of time.

According to Article 20 of the Law “On Protection of Consumer Rights”, equipment will be repaired within 45 days. Elimination of the defect or breakdown must begin immediately.

My phone broke under warranty - what are my rights?

The seller (manufacturer), authorized organization or authorized individual entrepreneur, importer is responsible for defects in goods for which there is no warranty period, if the consumer proves that they arose before the transfer of the goods to the consumer or for reasons that arose before that moment. In relation to goods for which a warranty period has been established, the seller (manufacturer), an authorized organization or an authorized individual entrepreneur, the importer is responsible for defects in the goods unless he proves that they arose after the goods were transferred to the consumer as a result of the consumer’s violation of the rules for use, storage or transportation of the goods, actions of third parties or force majeure. 7.

Your phone screen is broken under warranty: what to do, where to go, what documents are needed?

If the warranty period for the phone has not expired, the consumer is entitled to a wide range of rights.

The list of buyer rights provided by law includes exchanging the phone or returning it to the store. But it is necessary to take into account a number of features.

Consumer rights when a phone breaks down under warranty

Consumer rights when a phone breaks down are stipulated in the Law “On Protection of Consumer Rights”. The law allows for the possibility of exchanging a phone during the entire warranty period, and if such is not established, then within 2 years after purchase.

If you want to find out how to solve your particular problem in 2020, please contact us through the online consultant form or call :

Moscow.
Saint Petersburg.

According to Art. 25 of the Law “On the Protection of Consumer Rights”, the exchange of technically complex goods, which includes a telephone, has its own characteristics.

In this case, a high-quality phone cannot be returned within 15 days after purchase if it does not suit the buyer in color, size, etc. (a list of technically complex products is contained here).

But if any shortcomings are detected, the consumer should rely on Art. 18. The Law “On Protection of Consumer Rights” in this case gives the buyer the following rights:

Demand termination of the sales contract and return of money.
Exchange an item for a phone of the same model without additional payment (even if its cost has increased since the date of purchase).
Exchange the phone for another with an additional payment or receiving compensation from the seller in the amount of the cost of the goods.
Demand free repairs and elimination of deficiencies.

Thus, the buyer has the right to compensate for losses incurred by him by purchasing low-quality equipment.

In order to state their demands, the buyer needs to take a passport, a warranty card and payment documents in the form of a sales or cash receipt (optional).

But the same Law “On the Protection of Consumer Rights” in Article 18 states that if the seller proves that the cause of the breakdown was improper operation of the product, then the buyer will be refused repair or replacement.

What to do if your phone's screen is broken under warranty?

In the vast majority of cases, the phone screen breaks as a result of a fall. Warranty service does not apply to such situations. It does not matter whether the phone was broken accidentally or intentionally.

Can a phone be repaired under warranty if the screen is broken? A consumer can repair a phone that has a broken screen if it is still under warranty.

He can even seek repairs from a certified center that repairs phones from a specific manufacturer under warranty.

But he can also choose absolutely any service that suits him in terms of price or other criteria.

If you want to find out how to solve your particular problem, please contact us through the online consultant form or call :

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Saint Petersburg.

The buyer will have to bear all costs for repairing the phone themselves. Since mechanical damage to the phone is not a warranty case, the service is not obligated to repair the phone free of charge.

If you carefully read the manufacturer’s warranty card that comes with the phone, you will often see the phrase “The warranty does not cover cases of mechanical damage.”

Situations where the phone malfunctions as a result of flooding or the installation of malware are also not covered by warranty.

Of course, the buyer can try to order an examination to establish that the phone crashed due to improper assembly of the phone. For example, due to the fact that the manufacturer installed a vibration alert that was too powerful, the phone itself fell off the table and broke. But the chances of proving the manufacturer’s guilt in the event of mechanical damage and a fall are minimal.

If the examination shows that the buyer is at fault for the broken screen, then he will have to compensate the seller for the cost of the examination. The cost of the examination may exceed the cost of repairing the screen yourself.

Therefore, the buyer should resort to examination only in extreme cases: if he is confident in the manufacturer’s fault.

A buyer who is confident that he is right and that the screen broke due to the fault of the manufacturer must adhere to the following algorithm:

He contacts the store with a written complaint , which contains one of the provisions provided for in Art. 18 of the Law “On Protection of Consumer Rights” requirements. Buyer's requirements must be satisfied within 7 days.
But usually the seller does not immediately fulfill the consumer’s demands, especially when he sees a broken screen . In such situations, he is entitled to conduct additional inspections to determine the cause of the damage. The seller is given another 20 days to conduct the examination on his own or with the help of a specialized organization. The seller is obliged to conduct an examination at his own expense.
If the examination proves the manufacturer’s fault that the screen broke, then he is obliged to satisfy the requirements received from the buyer . So, it is given 7 days to replace it, up to 45 days to carry out repairs, and 10 days to return the money.

But if the examination shows that the consumer dropped the phone himself, causing the screen to break, then this will relieve the seller of all responsibility.

If the buyer has not received a response to his claim within 10 days, then he has the right to file a complaint against the seller in court.

Some buyers purchase additional insurance policies along with their phones . They naively believe that this is an “extended warranty” that will allow them to repair the phone for free if something happens to it.

In fact, the terms and conditions usually also say that the insurance does not cover cases of improper use of the product, including cases of its falling, flooding, etc.

That is, the buyer will still have to make repairs at his own expense.

But if mechanical damage under the contract is an insured event, then the insurance company will have to compensate all the buyer’s expenses for repairs.

Thus, the buyer has a choice: change the phone screen at his own expense or buy a new device. In the event of a breakdown resulting from mechanical damage, the warranty does not apply. Warranty cases are only those where the non-functioning of the product was the result of a manufacturing defect, and not the actions of the buyer, even if they were committed due to negligence.

Moscow.
Saint Petersburg.

Or on the website. It's fast and free!

Source: https://zakonguru.com/zpp/tovary/razbilsa-ekran.html

About consumer rights

The rights of buyers are discussed in the Russian Federation Law “On the Protection of Consumer Rights”.

If your phone under warranty breaks down, don’t despair.

The main points of the document include:

Article 7 stipulates that the buyer has the right to purchase a safe product during use. The purchased products should not pose a danger to humans or harm the environment or property of the buyer. The requirement is mandatory and regulated by law. Damage caused during operation must be compensated in the prescribed manner and in full.
Each buyer can request information about the manufacturer or producer, as well as receive detailed information about the product upon request. Information should be conveyed to the buyer in accessible and understandable language during the sale. It must disclose information about the name, rules of use, technical regulations, and price.
The purchased product must be of high quality, in good working order and fit for use, and satisfy the requirements of the law. In other words, the goods must reach the buyer in proper form.
In cases where there is a violation of consumer rights, it is necessary to demand free compensation for losses incurred. This is stated in Article 13 of the law on ZPP.
Defects discovered during the use of the purchase must be replaced and corrected .
Also, the consumer can legally demand that the purchased product be replaced with a similar model , free of charge or completely refuse the purchase and return the money paid. No more than 2 weeks are allowed to resolve the issue of return or exchange.
Any citizen can express a desire to be present during the examination of goods handed over under warranty. Your desire should be indicated in writing in the submitted application. The result of the inspection can be challenged in court if it does not satisfy the buyer.
When the buyer makes an advance payment for the purchased item or full payment for the purchase occurs, and the seller does not deliver it within the time specified in the contract, you can demand a refund or return the goods . It is also allowed to demand coverage for losses and penalties incurred.

All other rights are specified in the PPP law, which should be referred to if problems arise.

Law on Consumer Protection

Is it possible to make a phone under warranty if you broke it yourself - questions for a lawyer - 2019

Important This requirement is absolutely legal!

It gives you the right to receive a replacement device for temporary use until the product you need arrives at the store.

Therefore, you should not expect that you will be offered a truly worthy replacement.

Most likely, it will be some kind of inexpensive phone with which you can make calls and send SMS.

I've already sent it in for repairs four times!

The second option is to get a receipt from the store on the basis of your refusal and immediately go to court.

What should you do if the store refuses to return a phone that is broken under warranty?

If you contact the store with a complaint, and the seller refuses not only to send the phone for a guaranteed repair, but also to conduct an examination, then this is a clear violation of the Law “On the Protection of Consumer Rights”.

If the seller refuses to send the phone for examination, contact higher service personnel - the general manager or store director.
If they also refuse to provide you with a warranty repair service for your phone, then contact the consumer protection service. There they will help you write a complaint and send it to the relevant protection authorities.
If this does not work, then the last option will be to resolve the issue in court.

Is it possible to replace a faulty phone under warranty?

The second requirement is practically never encountered in practice due to the difficulty (impossibility) of the consumer and seller agreeing on the size of the proportionality of the price reduction.

Purchase of a phone or smartphone before November 24, 2011.

What do you need to know? To whom can a demand for elimination of a deficiency be made? A request to eliminate a defect in a phone or smartphone free of charge can be presented to the seller or an authorized organization (authorized service center). Is a similar product provided during the warranty repair period for a phone or smartphone?

Failure to fulfill the obligation to provide another phone or smartphone for the repair period entails liability for the guilty organization to pay the consumer a penalty in the amount of 1% of the price of the product for each day of delay.

Is it possible to exchange a phone under warranty for another one or get a refund?

Moreover, exchange it for a cheaper one.

Took to CSN

it is possible, but it will take a long time. It may take up to 45 days.

9 How to get your money back if your mobile phone (smartphone) is broken under warranty

Unless, of course, the money you paid for the phone is not extra for you.

You just need to exercise your legal rights wisely.

Let's consider the order of your actions in such a situation. In this claim (statement) we describe the current situation.

The form of the document is arbitrary.

This claim must be printed in two copies. It is necessary to prepare two identical sets of documents: a claim, a copy of the sales receipt, a copy of the warranty card. If you want to participate in checking the quality of the product, please add the appropriate item to your claim.

Replacing a phone under warranty: conditions and procedure

In general, you can replace any product with a similar or similar one, and also receive money for it within two weeks, subject to certain conditions.

These include: It should be noted that such a product, in accordance with the law on the protection of consumer rights, can be changed, even without defects in the quality of the item, but simply if it did not suit the buyer, due to some of its properties.

If on the day when the buyer wishes to exchange the product, there is no such item on the store counter, then he has the right to terminate the purchase and sale agreement with the seller and demand the return of the money paid for the product. If the buyer discovers defects or defects in the purchased product, then he has the right to take certain actions.

These include: But don’t despair, in any case you can replace the product or get money for it under several conditions. These include: If the buyer wants to replace the phone with a similar or similar one, the store is also given a certain period of time.

If the same phone is not in the store, then one month is given for its supply; But if a person wants to return the money he paid for damaged goods, then the store must provide it to him within ten days and no more. Let's imagine this situation. A man bought a phone and was happy with it for a month.

But then he discovered that the phone began to flicker or the person calling was not heard. It doesn’t matter what kind of damage he found, the main thing is that it is significant.

In court, the buyer can demand the following from the store:

What should I do to change my phone under warranty if it works?

How to protect your rights when buying goods in an online store After all, you will most likely have to wait a long time for it to end. Also, do not rush to return the device for paid repairs or sell it as faulty. Which was caused to the buyer.

And all this is in no way in the interests of the store.

Participation in the examination of product quality If you want to participate in the examination of the quality of the product, add the appropriate item to the claim. It entitles you to one more year (or even two) of additional warranty service.

If the main guarantee has already expired, and the additional one is still valid, you still have exactly the same rights. You can study these warranty conditions in detail in the instructions for the device.

Buyer's rights when the phone breaks down

When buying a mobile phone, few people think about the fact that almost immediately after purchase a problem may occur. If a phone breaks down under warranty, the consumer's rights are as follows:

The consumer has the right to an equivalent exchange, that is, he can hand over a broken phone and receive a similar one in return. If such a model is not available, you can exchange it for another one, and take the difference in the amount or pay extra if it is not enough.
Get a refund for a phone under warranty.
Take advantage of warranty service.
Asking for a reduction in the price of a phone is similar to a defect.

Only the buyer decides which option to choose. Sellers should not put pressure on citizens or use inappropriate language similar to threats or ultimatums.

If the breakdown occurs immediately after purchase

Sometimes there is no time to check the functionality of all functions right on the spot at the time of purchase. When you get home, you may find obvious faults. The defect often appears in the first days or even weeks of regular use. If the phone is under warranty, the consumer can:

Return the phone under warranty.
Repair the device free of charge under warranty.
Exchange for a defective product.

The buyer needs to decide for himself which outcome will suit him. In this case, it is recommended to follow the law.

What to do if the warranty has not expired, but a breakdown occurs

The type of product presented is guaranteed for a year, and some manufacturers offer 2 years. When asked whether it is possible to return the phone under warranty or return the money, the answer is unequivocal - it is possible, but this requires collecting and providing documents and spending your time.

Phone broke under warranty: my rights

During the warranty period, the consumer has the right to contact the seller with a claim and demand an examination to determine the quality of the purchased product, as well as repairs completely free of charge. Money for a broken phone will be returned in case of a manufacturing defect.

The buyer has the right to count on an independent examination

How to return a broken phone under warranty

You should never get rid of receipts and boxes after purchasing a new product, as they will be needed if the product breaks. If suddenly the documents are lost or thrown away, you can attract witnesses to confirm the fact of purchase in the store. These could be relatives or just acquaintances. The purchase is returned to the seller as a complete set, that is, everything that was with the phone at the time of sale will also need to be returned.