iPhone repair under warranty: what to do if your iPhone is broken, where to go - to an Apple store or service center, where they will fix it faster, how to return it, do you need a receipt?

Apple Warranty Service

Apple offers a full annual warranty service for all iPhone owners, and the manufacturer does not distinguish between new and refurbished products (for RosTest devices - 2 years).

The start of the warranty is the date of activation of the gadget. You can find it out using specialized Internet resources or on the official website. To do this, just open the warranty confirmation section and enter the serial number of the device or imei. This data can be found in the device settings or on the box in which the gadget was delivered.

After entering the serial number into the program, all the necessary information will be provided, including information about the warranty period for the device. The company itself does not repair defective phones received by customers, so if all conditions are met, the iPhone will be replaced under warranty with a new one. Of course, phones that arrived at the company with minor defects are then restored and put back on sale with “like new” status.

Warranty period

Many people do not know this, but in the legislation of the Russian Federation there is Art. 19 clause 5, which reads:

In cases where the warranty period provided for in the contract is less than two years and defects in the product are discovered by the consumer after the expiration of the warranty period, but within two years, the consumer has the right to present to the seller (manufacturer) the requirements provided for in Article 18 of this Law if he proves that defects in the product have arisen before its transfer to the consumer or for reasons that arose before that moment.

Apple fully complies with the legislative framework of the Russian Federation, therefore devices certified by RosTest have a 2-year warranty. This information can also be found on the official Apple website, where a whole section is devoted to the law “On the Protection of Consumer Rights”.

How to return an iPhone under warranty if more than a year has passed? Let's focus on the device itself. Of course, if you have a device that was purchased in Russia, but intended for sale in another country, the warranty will be one-year or not at all (we check it by the code on the case, read about this further).

Warranty extension

After the service, the warranty for the gadget must be extended or renewed. What happens to the warranty period depends on whether the company will replace the phone or repair it.

Let's look at examples:

iPhone 7 Plus glass replacement under warranty. The service took 2 days, at the time of delivery there were 95 days left of the warranty. After the device is issued, only 93 days remain, but the company adds 2 days spent on repairs. Total - again 95 days.
Complete replacement of the gadget. The warranty on the replaced iPhone will be nullified: the new phone can be returned under warranty for another year.
Paid service. Additional warranty days are not provided.

Apple meets customers halfway, provides service promptly and efficiently, but in order to obtain repairs under warranty, you need to handle the phone carefully. You cannot immerse it in water, replace original parts, or install a jailbreak. Then the service will be successful.

You may also be interested in learning how to check the authenticity of an iPhone.

How to use the guarantee?

In total, there are only a few authorized Apple service centers in Russia that deal with warranty exchanges. A person who bought an iPhone from any official retailer should not think about how to contact the manufacturer. All you have to do is come to the seller and fill out an application.

The seller will draw up a report in which he will describe in detail the identified problem in the operation of the device, attach a scan of the receipt and a warranty card. After this, the device will be sent to Apple, where a thorough diagnosis of the system will be carried out, which will identify the cause of the malfunction. If the reason lies in poor quality assembly or errors made during the production of the device, then the buyer will be sent a new, packaged iPhone. The warranty for this device will begin not from the activation date, but from the date it is issued to the buyer at the service center. It is very important.

How to break a phone without being noticed

In fact, there are many options that allow you to break your mobile phone without being noticed.

Obtaining root rights. Such access is needed to reprogram the mobile device. If something is done incorrectly, then a brand new phone turns into a useless brick and restoring its operation will be problematic.
Connect the smartphone to the computer and launch the firmware program. After a few minutes, the cord is simply pulled out incorrectly. In this case, restoring the mobile phone will be very problematic, and not every technician will undertake the repair.
They install a known virus program on a mobile phone. This may cause standard programs to malfunction. In some cases, the device completely fails.
If the smartphone has little memory and there is no memory card, then the operating system may die for a long time, while the device does not work correctly or does not function at all. To overload your memory, just find several applications in the Play Market that weigh a lot and install them.

Breaking any mobile phone is not as difficult as it might seem at first. Sometimes all you need to do is sit on your cell phone or drop it. Before you break your smartphone, you should think about whether the idea is worth it. After all, it may well turn out that your husband or boyfriend will refuse to buy a new phone, citing the fact that you use the equipment carelessly.

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Warranty cases

Anything related to the spontaneous failure of certain parts of the smartphone system is a warranty case. Warranty confirmation is carried out at a specialized Apple service center. We list the most common problems:

the speaker wheezes or does not work;
MIC is not working;
the device heats up and freezes;
the gadget is in cyclic reboot mode;
there are dead pixels on the display, spots on the backlight or stripes on the touchscreen;
the phone does not turn on;
Wi-Fi does not work;
GSM network is lost, etc.

If a malfunction occurs for no apparent reason (impact, flooding, electromagnetic influence, being at too high or too low a temperature), then the manufacturing company is obliged to take the device back and send the user a new iPhone of the same model, color, memory capacity.

Separately, you should consider the warranty service of the iPhone 7 and X models. These gadgets are manufactured using waterproof technology with the IP67 protocol. This does not mean at all that the device is waterproof, it means that it is waterproof and can be at a depth of 1 meter for 30 minutes. Therefore, many are interested in whether the iPhone will be replaced under warranty and where it can be done.

In some cases, flooded devices are also exchanged under warranty, so before throwing away a non-working “drowned” device, first contact Apple for warranty. Perhaps you will also be lucky and get a new device instead of your old one.

If you have forgotten your Apple ID credentials, the company requires proof that you are the owner (receipt, warranty card) and will simply restore the factory settings. In this case, you will not be able to replace your iPhone under warranty. Where you are does not matter. The recovery process takes place remotely.

Why do you need to break your phone?

Many people will really think, why break your mobile phone? But it's not that simple. There are several reasons why a mobile phone needs to be broken, and in some cases people need to disable the equipment unnoticed and so that it can no longer be repaired. The main reasons are:

I really want to give a loved one a new mobile phone, but he doesn’t want to part with his old one, saying that it works great and he’s happy with everything;
If you really want to be given a brand new smartphone, but your husband or boyfriend thinks that the old mobile phone still works fine;
If you want to really annoy someone by breaking your cell phone.

There is another option, but it is only relevant for employees of service centers for the repair of mobile devices. A dishonest repairman may deliberately damage an expensive mobile phone in order to then charge more money for its repair.

If your mobile phone is faulty, repairs should only be made to reputable repair shops.

Non-warranty cases

Is it possible to replace an iPhone under warranty if, for example, you dropped the device and it stopped turning on? Anything related to careless use of the device and violation of operating rules, which led to breakdown, is a non-warranty case.

Confirmation of non-warranty status also takes place at the company's official service center. The most obvious signs that the device is out of warranty are the following:

The moisture indicator is colored red. This indicates that liquid has gotten inside.
There are cracks on the display and serious dents on the case. Such signs may indicate that there have been serious falls.
A hacked device is also out of warranty (if JailBreak is done).
If the device is externally intact and the moisture indicator is white, but there are oxides on the board, it means there was moisture inside.
If the iPhone 7 or X fails due to water getting inside the case, then a more thorough examination is carried out.

In some isolated cases, recessed waterproof models are replaced with new ones. This was mainly encountered by owners of uncleared iPhones that do not have the RostTest designation and are intended for sale in other countries. Despite this, the devices have the same official guarantee and more favorable reception conditions.

The procedure for exchanging a low-quality iPhone for a new one

How to return an iPhone under warranty? For warranty issues, you must contact the selling company, exactly at the point of sale where the phone was purchased. If you bought the device in another city, you can contact the nearest branch of the company that is located.

If you have such an opportunity, you can immediately take the gadget to an authorized Apple service center. There are more than 20 of them in Russia. This is relevant for those who live in large cities. There are service centers in Moscow, St. Petersburg, Yekaterinburg, Novgorod, Chelyabinsk, Rostov-on-Don, Ufa, Tyumen, etc. Where can I change my iPhone under warranty in Moscow?

The addresses are given below:

Central office - Moscow, metro station "Kolomenskaya", st. Academician Millionshchikova 7, building 2.
Branch - Moscow, metro station "Altufyevo", st. Leskova 10v.

Employees of the service center or customer service department in the store will accept the faulty device for diagnostics (the seller will send it to the nearest Apple representative office). Any type of manipulation with the device is carried out only by the OSC (official service center). Diagnostic measures carried out on high-tech equipment will identify the cause of the malfunction. If the defect is due to a manufacturing defect, then the iPhone is sent to the Apple factory, and the client is provided with a new, non-activated device.

The service center has jacked up the price - what should I do?

Russian service centers often feel distant from Apple and sometimes actually offer exchange at a greatly inflated price. In this case, you just need to contact another service center.

Important point: do not make several exchange requests to different service centers at the same time . In this case, the exchange may simply be refused - there have been many similar cases from impatient users. If they refuse you at least once, considering you suspicious, then this type of exchange option will be blocked forever.

Terms and conditions of exchange

How to exchange an iPhone for a new one under warranty, how long will it take? According to the law of the Russian Federation, the store can resolve the issue regarding your problem within 45 calendar days, so if you have the opportunity to visit the Apple OSC yourself, then it is better to do just that. At least you'll spend less time on it.

The store can provide you with a replacement iPhone. By law, the seller is obliged to provide a device that has characteristics similar to those submitted for repair. Namely: the presence of a call function, sending SMS messages, operating system (since it is a smartphone). But don’t expect that they will give you exactly the same gadget for temporary use. At best, you will get the most budget smartphone model on Android; at worst, a push-button dialer. The second option, of course, can be challenged and achieve a smartphone, albeit a budget one. Moreover, if you break or render unusable the device that was given to you as a replacement, you will have to pay its cost, taking into account actual wear and tear.

If the seller violated the terms of warranty repair (exchange) allotted to him, then the client has the right to demand compensation.

Legal service period

Reference! According to the law, a phone handed in for repair cannot remain there for more than 45 days (clause 1, article 20 of the Labor Code).

Immediately after the end of this period, the client must receive his fully repaired device, a new completely similar device (happens often if the breakdown is not completely minor) or money back.

Also, if the deadlines under Art. 23 of the PZPP, the buyer has the right to demand compensation (1% of the amount daily) , but for this he will have to go to court.

Is it possible to change an iPhone to another if you don’t like the color?

Sometimes there are situations when gadgets are bought as gifts. When the gift is presented, it turns out that the color needed was completely different. With a spoiled mood, the customer returns to the store and demands a replacement. In this case, is it possible to somehow exchange the iPhone for a new one under warranty?

Russian legislation contains the provisions of Art. 25 of the Law “On the Protection of Consumer Rights”, according to which you can change the purchased product within two weeks if you do not like it in shape, color or other parameters. An iPhone is a device that belongs to the category of technically complex goods, therefore the provisions of Article 25 do not apply to it.

It will no longer be possible to exchange the device even on the day of purchase if it has been activated. Some sellers are willing to offer an exchange if a few minutes have passed since the purchase and the box has not even been opened, but in other cases you will receive a firm refusal that cannot be disputed.

Is an exchange possible if the receipt or packaging is lost?

How can you exchange an iPhone for a new one under warranty if the malfunction was not your fault, but you have lost all the documentation confirming the purchase? By law (Article 18 of the PZPP), you are not required to have a cash receipt confirming the purchase. A box is also not required. But some sellers can prove you wrong for a long time and persistently. Therefore, stock up on information so that you have a legislative basis that confirms that you are right.

In general, the store may ask you for the following when returning the device:

warranty card;
passport;
cash receipt;
phone box;
accessories that were included in the kit, or the like.

At the official service center you will need a passport and the device itself, nothing else is needed. The service center will receive all information using the serial number. The OSC, as well as the seller, will ask you to log out of your account. To do this, you need to enter your Apple ID password and turn off Find My iPhone.

If you have already contacted the service center and the device was exchanged for a new one, then you will need a receipt confirming the fact of the previous contact. In this case, the warranty for the new device will be calculated from the date the new smartphone is issued to you.

iPhone broken?

Don't know where to take your iPhone? Determine the goal you are pursuing:

return the funds paid for the iPhone;
replace iPhone with a new one under warranty;
carry out repairs.

You need to do the following:

To get a refund, contact the seller, that is, the store where the iPhone was purchased.
For replacement or repair, go to an Apple service center. There are the necessary components, or new phone models.

Experienced product users recommend contacting Apple support directly rather than taking the phone directly to a service center. You may be offered:

Solve the problem remotely.
Carry out repairs yourself. In this case, the company sends the part.
Send the gadget to the service, and the company covers all shipping costs.

Before contacting technical support, we recommend that you check the availability of service yourself. To do this you need:

Go to https://checkcoverage.apple.co...
Specify the smartphone IMEI and captcha.
Click "Continue".

How to change an iPhone if it is not intended for sale in Russia?

It happens that a person bought his device while traveling abroad, and when a problem arises, the question immediately arises: “Where should I go for a warranty?” Sometimes a gadget intended for sale in another country can be bought in Russia. This can happen if a batch of iPhones was brought into the country illegally, and the devices did not pass customs control and appropriate certification. They are also called “gray” iPhones. The cost of such devices is an order of magnitude lower than new ones, so they are highly popular and in demand.

Depending on the country for which the device was intended, there may be different warranty conditions. Models with a warranty in Russia:

iPhone 5S - A1457.
iPhone 5C - A1507.
iPhone SE - A1723.
iPhone 6 - model A1586 and A1589.
iPhone 6 Plus - model A1524 and A1593.
iPhone 6S - A1688.
iPhone 6S Plus - A1687.
iPhone 7 - A1778.
iPhone 7 Plus - A1784.
iPhone 8 - A1905.
iPhone 8 Plus - A1897.
iPhone X - A1901.

The marking is indicated on the body of the device, on the box. You can contact the OSC or the seller directly regarding warranty issues. The warranty period for Europeans is 1 year. The entire exchange procedure will be exactly the same as in the case of the new RosTest device.

Dmitry Druzhbin, founder of Fixed.one

The issue of iPhone warranty service for Apple has ceased to be protectionist in nature: the company is not trying to influence regional sales and support partners in the sales channel through the warranty. Now all devices that do not contradict the law, that is, certified for use, are covered by the warranty. Certain iPhone models (as well as AirPort Extreme and Airport Time Capsule versions) operate in frequencies and bands that Apple does not have permission to use in the Russian Federation. Accordingly, the company cannot officially supply these models to the country. Since, under the terms of warranty service, the device can only be replaced with the same one, the Authorized Service Centers will not even be able to submit a request for repair of such devices. Perhaps, sometime in the future, the A1660 and A1661 models will be subject to warranty service in Russia, but this issue is very difficult and purely technical, for the most part it lies in the area of the management of the special services.

This is interesting

There are loopholes in our legislation that will allow you to change your iPhone to a new one, even if it is technically sound. Implementing this return (exchange) is quite difficult; the procedure is carried out through litigation.

The reason for such a claim and such demands may be as follows:

the manufacturer or seller hid any important relevant characteristics of the device from the consumer;
the device was delivered to Russia illegally, and this fact was also hidden from the buyer;
The device was sold under the guise of a new model, but in reality it was refurbished or used, which the buyer was not informed about.

It is very difficult to prove the fact of deception, but there are precedents for the reimbursement of funds or exchanges for new devices by court decision.

The application process is as follows. First, a claim is filed with the company that sold you the device. If your demands are not satisfied, then the seller is obliged to draw up a written refusal of the claim. With this document you go to court and draw up a statement of claim.

If your case does not meet the warranty criteria, Apple may offer you to return your device through a recycling program. In this case, you need to correctly assess the situation. Choose a more profitable option. It may be enough to do some minor repairs and your device will come back to life again.

There is another interesting fact. Apple accepts defective devices, and some of them are being re-released. If there is a minor defect, the device is repaired and a new case and display are installed. Such devices go on sale already with the “refurbished” status and have the same one-year warranty.

Features of the procedure

According to document resources published on the pages of the global Internet, there are a number of requirements for defects in mobile devices. That is, in order for the company to repair or replace the device, it must be “broken” in the correct way. So, the following phone models are subject to warranty service, as well as exchange for a new version:

a narrow crack in the glass “without a cobweb”, which should be in the corner;
the manifested effect of the front camera, its displacement from the desired place;
the presence of extra elements under the screen or “broken” pixels (upon prior request from the user).