Smartphone owners often turn to service centers for help in repairing them, but the percentage of the total number of devices sold is not very large. For this reason, not everyone knows how to return, for example, that same Galaxy S10 for warranty and where it is better to take it. We will answer these 2 main questions, and also touch on several other important points.
In Russia there are such concepts as warranty extension
for smartphones and
additional warranty
. You are probably also interested in knowing what the terms of the warranty service are and what cases it covers. We will now tell you about all this in detail.
What is the warranty, what does it cover and how much does it cost?
When you buy a new phone, you automatically receive warranty service for a specific period of time.
If you notice any defect or flaw, then you are required to repair the device or offer a refund or full replacement. The warranty period is indicated in the warranty card when making a purchase, but by law the consumer receives a minimum of 1 year of service. Note that the legislation of the Russian Federation contains a clause that states that the consumer has the right to count on 24 months of warranty service instead of one.
In cases where the warranty period provided for in the contract is less than two years and defects in the product are discovered by the consumer after the expiration of the warranty period, but within two years, the consumer has the right to present to the seller (manufacturer) the requirements provided for in Article 18 of this Law if he proves that defects in the product have arisen before its transfer to the consumer or for reasons that arose before that moment.
As Samsung states on its official website, the warranty exclusively covers manufacturing defects caused by low-quality spare parts or violations of production technology.
This all sounds good, but how much does the warranty cost? The minimum period of warranty service is provided completely free of charge.
How long is the warranty for a phone battery?
According to the current article, the period for providing repair work extends from the information specified in the coupon. There is no general guarantee template. Its validity period can be from 1 month to 3 years. Basically, this is 6 months or 1 year - exactly how much is determined by each specific manufacturer (Samsung, Apple, etc.).
Let's consider several options:
- There is a document for purchase, information about the nutritional details is not indicated, you need to act immediately. You can contact the service before the warranty card for the entire device expires.
- The deadline for the component is specified separately. It is longer than the period for the product itself. You can contact the company while the block coupon is valid.
- The battery replacement period expires earlier than the product coupon period. You can still try to repair the damage.
For a better understanding, you can refer to the table:
| Type of paper | Circulation period |
| For the entire mobile phone | Until the end of the validity period of the device coupon |
| Only for power supply | Until the end of the battery warranty |
| On the battery and smartphone, the battery expires earlier | The entire validity period of the paper on the smartphone |
| On the block and phone, on the mobile phone it expires earlier | The entire period of validity of the document for the component |
| Free repairs and battery replacements are prohibited. | Never |
Which smartphones receive warranty service in Russia?
If your phone was purchased in Russia and you have a receipt that contains information about this purchase, then you can safely contact the Samsung service center for help.
First, the device must undergo diagnostics to determine the breakdown, and then you will find out how much the repair will cost or whether it will be free. Samsung officially states that in Russia, Rostest-certified models can receive free repairs in the event of a factory defect. They are also called PCT or EAC.
When buying a smartphone abroad or a device imported from other countries, you lose official warranty service in Russia.
If the battery is swollen
The return period for a faulty battery corresponds to the warranty period, which depends on the conditions of a particular store or manufacturer. Most often it is 1-2 years. Therefore, a consumer who wants to protect his rights must strictly adhere to the specified period. As a rule, this is not difficult, because factory defects in devices appear immediately. If a new product will need to be used for some time, it is recommended to check its serviceability immediately after purchase in order to have time to take advantage of warranty service.
- The battery warranty period has expired.
- The quality of the battery meets established standards.
- The malfunction is not related to a manufacturing defect or caused by the actions of the consumer.
- The product was subject to normal wear and tear during the warranty period.
Who should I contact if my device breaks down?
If your Galaxy, be it Galaxy S10, Galaxy A50 or A30, is broken, you can contact either the store that sold it to you or an official service center.
Keep in mind that the second option is more suitable if you want your gadget to be repaired much faster. Often, consumers contact the store where the gadget was purchased, but this is a mistake because they very often delay the process and repair it themselves without contacting Samsung. This way they save their time and yours, but the services are often not of sufficient quality.
When contacting the service center for a free warranty, take with you documents confirming your identity, a receipt confirming the purchase, and a box with all the included papers.
How to check the warranty card by serial number or IMEI?
Users of Samsung products have the opportunity to check the electronic warranty on the Internet. This may require the product serial number or IMEI.
Attention . You can check the warranty of a Samsung phone only by its IMEI. This rule also applies to tablets. For other types of equipment, verification is carried out by serial number.
IMEI consists of 16 digits and is usually located on the nameplate under the rear removable panel or written directly on it (if it is not removable). In addition, you can find out your IMEI through your phone settings by going to the “About device” section .
So, in order to check the phone’s warranty, you need to proceed as follows:
- First you need to follow this link.
- An empty form called “Electronic Warranty Verification” will appear in the window that opens. It should be filled out, indicating the IMEI of the phone (tablet) or serial number (if you need to check the warranty of other equipment).
- Next, you need to click on the “Check” button.
- The screen will display the start and end date of the warranty for a specific product, as well as its model.
This type of verification can only be done with respect to an electronic guarantee. However, keep in mind that not all stores participate in this program. It is better to ask the consultant at the place of purchase about this in advance.
How to extend official warranty service?
Samsung offers to purchase a certificate for additional warranty service, which includes an unlimited number of calls during its validity period, although free repair is only provided once.
Moreover, phone owners often break screens, and given the fact that replacing them is very expensive, purchasing a special certificate can save a lot of money. This certificate allows you to not only replace the display, but also the back panel and battery if necessary.
More information on this issue can be found on the official Samsung website. There you can check the registration status of the certificate.
Rechargeable batteries
Often the problem lies not in the hardware of the phone, but in the components, in particular the batteries. They stop holding or accumulating charge, causing the phone to quickly discharge or not turn on at all.
The warranty on the phone, as stated in Art. 18 of the Labor Code, implies the possibility of establishing separate deadlines for components. The manufacturer has the right to determine a shorter warranty period for the battery or leave it equal to the general one. In case of failure of the telephone battery, it is recommended that you familiarize yourself with the warranty service rules.
If a separate warranty period for batteries was not specified, then they are covered by the general one installed on the phone. Consequently, the faulty part is replaced or repaired.
A buyer who has a problem with the battery charge may use a trick and demand repair or replacement of the device due to a general breakdown, without pointing out the problems he has identified. However, there is a risk that the seller or expert will identify the real reason and refuse service.
Thus, the seller has the right to establish other warranty periods for components, as indicated in the documents transferred to the client when registering the purchase and sale of the device. Such a breakdown also entitles you to return the phone under warranty.
conclusions
Don't underestimate the warranty that comes with every new Samsung smartphone.
If you use your mobile devices carefully, then there is a huge chance that you will receive a free warranty repair if a problem is discovered due to an assembly defect. Please note that if you find a flaw in the gadget within 14 days after purchase, then you have the right to demand a refund, but you still cannot do without an examination. Also subscribe to our VKontakte, Facebook or Twitter pages to be the first to know news from the world of Samsung and Android.
The store refuses to repair
If a warranty repair is refused, the buyer must:
- write a statement and hand it along with the goods to the store;
- get rejected. In it, the seller offers to conduct an examination or finally recognizes the case as non-warranty. If the buyer agrees to have the phone examined, the device is packaged and sealed, and the parties put their signatures on the seal. Seals can only be broken by an expert in the personal presence of the buyer. The second option involves organizing and paying for the research by the buyer.
It is easier for the seller to repair the device than to conduct further disputes, wasting time and money. However, cases cannot be ruled out when only a court can force the seller to carry out warranty repairs of cell phones or other devices.
The buyer is not obliged to require only the correction of defects. In some cases, he has no choice but to return the faulty phone to the store under warranty. Moreover, if the marriage is proven by an expert.
When repairing a smartphone under warranty, the battery is covered by a separate warranty.
not only is a shorter period indicated there, but it also says that claims regarding the battery are accepted during the warranty period for the battery). After 6 months. Clause 5 of the same article applies. 19 ZPPP, i.e. Subtleties and nuances of the procedure The owner of the part must demand compensation for damage.
- part replacement;
- financial compensation;
- repair parts.
You cannot receive multiple types of compensation at once. It is also impossible to completely replace the device if the battery breaks.
Free repairs are carried out only if the part fails due to the fault of the manufacturer (due to defects, defects).
Extending the warranty to a phone battery Link to main publication Add a comment ext.
When does the warranty period for accessories begin to expire?
The period begins to run at the moment the accessories are transferred to the consumer, but a different beginning of the period may be determined in the purchase and sale agreement. if the day of delivery cannot be determined, these periods are calculated from the date of manufacture of the goods.
Important! It is not profitable to calculate the period from the date of manufacture of accessories! The product may be stored in a warehouse for a long time; in this case, it is better to check with the seller for the exact date of sale and calculate the warranty period from this date.
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Moreover, if the buyer cannot use the product due to circumstances depending on the seller, the warranty period is suspended until the relevant circumstances are eliminated.
Consumer rights under the law
The right to warranty repairs is ensured by the Law “On Protection of Consumer Rights”. The document states that a citizen who purchased a product for which a free repair period was established has the right to have this product repaired to the extent specified in the warranty.
The presence or absence of a warranty directly affects the cost of the product, so failure to provide repair services for such an object of sale is a reason for civil or even criminal liability.
Extension of the warranty service agreement for the repair period
Many buyers who are faced with warranty repairs are often concerned about whether this period will change due to the fact that the product will be in the workshop for some time.
According to Part 3 of Art. 20 of the Law “On the Protection of Consumer Rights”, the warranty repair period is extended for the period of time during which the product was under repair and its owner could not use it for its intended purpose.
How is the time period for which the warranty period will be extended determined?
Its countdown begins from the day the buyer applies with a request to eliminate the breakdown and ends with the date the goods are returned to the owner.
When the product is transferred to a service center or workshop, the warranty period is suspended.
To extend the warranty period for a product that has some problems or defects, the consumer must follow these steps.
Make a written complaint and submit it to the seller of the product or the manufacturer.
What should be included in the claim?
First of all, you need the personal data of the buyer and the seller, the date of purchase of the goods, the place of purchase, a description of all detected problems with a detailed description of them, and the requirements put forward by the client.
At the end of the document, the buyer puts his signature and the date the document was drawn up.
The document is drawn up in two copies. The first is handed over to the seller, and the second, with the seller’s acceptance mark and signature, remains with the buyer.
Bring the product with a manufacturing defect to the manufacturer, seller or authorized representative.
When transferring goods, a special act is drawn up. In it, the contractor indicates the reason why the buyer contacted them, as well as the result of checking the goods. Also, this document contains information about the repair period.
The buyer must have a copy of this document so that in case of misunderstandings, he can prove that the product was transferred for warranty repair.
If you are not given such a copy, do not back down, but insist on issuing it, especially since it is in your interests.
When returning a product from repair, inspect it carefully to make sure it is working and all defects have been corrected.
When transferring the goods to the buyer, the contractor is obliged to hand over a document containing information about warranty repairs.
This is a mandatory requirement for the performer, which is enshrined in Part 3 of Art. 20 of the Law “On Protection of Consumer Rights”.
The client receives a special document containing the following information:
- The date the buyer applied for warranty repairs of the specified product;
- Date of receipt of the goods at the service center or workshop;
- The presence of breakdowns, their detailed description, and what the repairmen did to fix them;
- The number of days during which the product was under repair;
- What parts and spare parts were used in troubleshooting;
- The date the item was returned to the owner.
In addition to this document, the warranty card in the workshop must include a mark indicating that the repair work has been carried out, as well as the seal and signature of the technician who repaired the fault.
If there is such a mark, then in the future, the buyer will be able to prove the fact of defects in the product due to the fault of the manufacturer and the period during which the product was under warranty repair.
The documents we mentioned above can later be used to extend the warranty period for the product if the seller has any questions about this.
From what date does the warranty period begin?
Read about the warranty periods under the Civil Code of the Russian Federation here.
What is the maximum period of warranty repair by law, read the link:
