How to cancel a payment in Qiwi and return money to your wallet if you transferred it to the wrong place

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Published: 08/28/2018

Reading time: 5 min

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When using the popular QIWI system, the user may need to cancel the payment. This may be due to his mistakes, the actions of scammers, or failures in the system itself. What to do in this case?

Refund: what measures to take in case of fraud
If there is an error when selecting a recipient

How to contact support

Instructions for returning money to Qiwi wallet sent by mistake

Transferring from card to card has many advantages, and only one drawback: it is enough to enter the wrong number for the erroneous Qiwi payment to immediately fly off in an unknown direction. As statistics show, such cases are not at all uncommon. What should a subscriber do in this case if he sent money to the wrong Qiwi number?

Procedure for canceling an erroneous Qiwi payment:

Enter the “History” tab.
Find the account of the incorrect transfer.
A Cancel button will appear.
Set the cancel command.

Reference. These steps will help you return money to your Qiwi wallet if you transferred it to the wrong place, only within 24 hours after the transfer. And in the event that the erroneous Qiwi payment is no more than 200 and less than 15,000 rubles.

If the transfer amount exceeds the limit, or more than a day has passed since sending, you must contact support using the form at https://qiwi.com/support/payments/subject9/oshibka_v_p2p.

Advice. If the number to which the erroneous payment was sent exists, you need to call the subscriber and ask him to return the money to the Qiwi wallet from which the erroneous transfer was sent.

How to cancel a payment in Qiwi?

A Qiwi user should know what steps to take if they need to cancel a payment in a Qiwi wallet. Algorithms of action may vary depending on the situation.

Possible reasons for sending money by mistake:

Incorrectly entered wallet number;
Incorrect payment purpose selected;
Problems and failures in the electronic payment system;
Actions of scammers.

REFERENCE
There is no button to cancel a transaction in your Personal Account. Therefore, qiwi payment refunds are made according to clearly defined rules.

How to return an erroneous payment to someone else's wallet?

Things are best if the mistaken Qiwi payment was sent to a friend or relative. If you transfer funds to a complete stranger, you must try to contact him by phone and ask him to return the money to your wallet. The counterparty's phone number can be found :

By viewing the history of transactions in your Personal Account;
On a receipt printed from the terminal.

In the event that the recipient refuses to return the money , payment system employees advise contacting law enforcement agencies . But it can sometimes be very difficult to prove his guilt, since you transferred the funds to him absolutely voluntarily.

A call to technical support (8 800 707 77 59) will help you cancel the transfer when you describe the problem in detail, indicate the date and exact time of the transaction, and provide personal information. You'll be lucky if the recipient's wallet is identified , and he can easily contact representatives of the payment service.

A feedback request is sent from your personal account with a detailed description of the problem, a scan of a receipt or a screenshot. A letter with a response will be sent as soon as specialists review your case or provide the opportunity to adjust the details .

IMPORTANT!
The faster the user contacts the recipient or support service, the greater his chances of canceling the Qiwi transaction and getting his money back. Ideally, this can be done if the payment has not yet been made.

Is it possible to cancel a Qiwi transfer to a legal entity?

Erroneously sent funds may end up in the account of a company rather than an individual. Then canceling the qiwi money transfer becomes a little more difficult . This is due to filling out reporting documentation for transactions. The refund process must involve three parties:

Sender.
Representative of the company (accountant);
Qiwi employee.

In rare cases companies themselves transfer the money back so as not to spoil their reputation or create problems. But it happens that you have to involve the police and technical support staff.

How to cancel a transaction in Qiwi when paying from a terminal?

When conducting a transaction through the terminal, it is recommended to print and save the receipt in order to make it easier to return the payment from the Qiwi wallet. If a check is not issued, it is recommended to call the owner of the terminal and explain the situation to him. His number is on the terminal itself.

It would also be a good idea to call technical support. Employees always advise checking the payment status. If it has not yet been carried out, then the error can be corrected and a refund can be made in a matter of hours .

How to return an erroneous payment if you do not have a personal account

A user may accidentally top up someone else’s wallet from his phone number , and then worry about the problem: how to return money from a Qiwi wallet. Immediate registration in the payment system and subsequent contacting technical support will help solve the problem.

REFERENCE
Since the qiwi wallet number is the user’s phone number, all previously carried out transactions will be displayed in your personal account immediately after registration.

How to return money to a Qiwi wallet if you encounter scammers?

This case is almost hopeless. Fraudsters act according to a well-established scheme, and almost immediately after funds arrive in the account, they are withdrawn or sent further. They use unidentified wallets , so it is almost impossible to calculate their data.

Users who fall into the clutches of criminals are advised to call the payment service hotline and demand that the recipients' accounts be frozen. It may be possible to cancel the Qiwi payment. Be sure to write a statement to the police . With clear interaction between various services, it is sometimes possible to calculate the IP address and location of criminals.

How to return a payment if the terminal is frozen?

System failures or power outages may prevent the user from completing the transfer of money. That is, the terminal accepted them, but it was not possible to transfer funds, and the amount was not displayed in your personal account. Accordingly, the check was not printed. You need to urgently call technical support , describe the problem, indicate the approximate time of payment and the address of the terminal. No one will give a 100% money back guarantee, but it’s worth trying to get your money back.

ADVICE
Be extremely attentive and careful when working with the terminal or in your Personal Account so as not to make a mistake or become a victim of attackers. And then you won’t have to worry about how to withdraw a Qiwi payment.

Cases of refunds to Qiwi wallet

The Qiwi operator will return the money within 24 hours after contacting the support service if:

The subscriber who sent the erroneous payment has been identified on the website and has the status “Professional”.
The money was transferred to the Qiwi wallet subscriber's account.
The error occurred as a result of a technical failure.

In the latter case, you must have a paper receipt confirming the transaction.

Is it possible to request a refund?

A QIWI wallet is a separate user page created on a private resource . The last circumstance is important when solving the problem of erroneous translations.
The fact is that the owner of QIWI is interested in expanding his customer base. Moreover, competition among payment services is currently high. They earn money by providing services. Everyone strives to provide customers with the most convenient interface, as well as attentive and responsive support service. QIWI also has one. The official portal of the aggregator contains advice on almost any situation. This includes explaining to users how to return funds. That is, the operation is quite in demand by users, therefore it has a simple and convenient algorithm.

Important: the sooner a person notices an error, the greater the likelihood of a payment being returned.

The developers have compiled specific instructions for each situation. They should be disassembled separately.

Several ways to return money to your Qiwi wallet

The first step to returning money that was accidentally transferred is to cancel the erroneous payment.

To find out whether the payment has been sent or not, check the status through the History tab.

To use support, determine the reason and find out other details of the erroneous payment.

The following options for incorrect translation are possible:

Error in recipient details.
Fraudulent actions of attackers.
Technical failure of the payment terminal.

If the power goes out during a transaction and the terminal turns off, you can hope that the transfer did not take place or was delayed due to a technical failure.

Then you need to contact the terminal support service or the provider’s operators by number.

Attention! This option is suitable if the transfer is made to another Qiwi wallet. In case of an erroneous payment to a card of another bank or to pay for mobile communications, you must contact the support service of the issuing bank of the person to whom the erroneous payment was sent.

Reference. Practice shows that all major banking institutions do not ignore requests from individuals regarding the return of erroneous transfers.

If you suspect that the transfer was made as a result of fraudsters, send a request to technical support or call the hotline operator at 8 800 707-77-59.

The provider may block the fraudulent account until the circumstances are clarified.

When money is transferred to a card of another bank, they contact the police with a statement about the fact of fraudulent activity.

Attention! The station duty officer will issue a coupon notification of the accepted application. This coupon must be kept.

The website has a form for contacting the Qiwi Wallet Security Service, which opens in response to the request “I transferred money to a scammer.”

How to get money back if your Qiwi wallet is blocked

If the security service has blocked the wallet on which the client’s personal funds remain, he should contact technical support with a request.

Attach the following documents to it:

scanned copies of all passport pages;
a copy of the agreement with the mobile operator or a certificate stating that the SIM card linked to the blocked wallet really belongs to the applicant;
additional documents upon request of the payment system.

Further actions:

Go to the section “Help” - “Contact technical support” - “Security” - “Unlock wallet”.
Fill out a special form, indicating your full name and contact information.
Describe the circumstances of the blocking and attach copies of documents to the application.
Wait for a response from the service staff.

Unlock QIWI Wallet

According to the regulations, the appeal is considered within 10 days. In practice, the account is restored after 2-3 days.

About returning money from a blocked wallet

Blocking a wallet is an emergency that entails a whole series of checks.

The service administration resorts to blocking the account if:

Suspects wallet hacking by third parties.
The owner of the wallet is guilty of violating the terms of the offer.

Attention! Refunds from a blocked Qiwi wallet are possible only after verification of the user's identity.

Procedure for returning money from a blocked Qiwi wallet:

Login to the site.
Open the “Help and Support” menu section.
Ask a question in the search window.
The application form will open.
Fill in the fields.
Describe the situation.
Upload your photo with your passport in hand.
Upload a photo of the agreement with the cellular operator whose services the Qiwi wallet client uses.
List incoming, outgoing and other transactions recorded in history.

Attention! Descriptions of transactions in the wallet are written by hand. The letter indicates how and where the money came from to the Qiwi account. The application is signed, indicating the number of the blocked wallet and the date. A photograph of the explanatory note is uploaded to the form.

After filling out the fields, an application to remove restrictions and return money from a blocked wallet is sent to the Wallet Security Service.

qiwi employees will check the documents and respond to the request within one to two days. Restrictions will be lifted immediately after successful verification of documents. The subscriber will learn about the blocking being lifted via SMS or email.

If you put it on the wrong Qiwi wallet number

Sometimes an error creeps in when replenishing a Qiwi wallet when the user accidentally enters the wrong number. In this case, it does not matter whether a user actually registered under such a number exists in the system or not. The client must contact QIWI technical support by phone number or via the Internet.

Attention

Please note that filling out the form via the Internet is also available to citizens who do not have their own profile in the Qiwi service. Since in the “Where to transfer money” column it is enough to indicate the initially correct wallet number, which may belong to another user or online store.

Money was transferred to a legal entity: what to do?

A very pressing question for many users of the Qiwi payment system.

If the money was sent to a legal entity. face, then the procedure does not change in any way. You also need to go into the “history” and find contact information, ask for a refund of the received payment .

You can also cancel the transfer through the Qiwi support service.

Note ! If possible, you should look for the company's phone number. This is the easiest way to quickly contact representatives of the organization and begin to resolve the current situation.

It is not difficult to return money transferred by mistake to the account of a large and well-known company. They will not spoil their reputation because of other people's money. After tracking the payment, it will be returned to the sender . However, you need to be prepared for the fact that this may take from two to four weeks.

But unknown and small companies may take credit for the transfer, so you need to be prepared for the fact that the money will not be returned.

Important ! Contacting support in a timely manner greatly increases the chances of being able to cancel the transaction.

Wrong payment

If funds were sent to another person by mistake, it is recommended that you initially contact them to ask for a full refund. Knowing where the payment was made, the client will be able to send a message to the recipient.

The phone number can be found on the receipt issued by the terminal, or in the transaction history. If the counterparty refuses, then you need to contact the police.

It is difficult to prove the guilt of the other party, since the money is sent voluntarily. Therefore, as a rule, you can mentally part with them.

The exception is if the payer immediately discovers an error. While the money is being processed, you can contact technical support specialists and cancel the payment.

If the recipient is a legal entity, then everything is much more complicated, since the company must account for all money sent. But if she works with cash, then the reverse transfer happens quite quickly.⁠

Scam sellers

There are times when the seller disappears while paying for the goods. In such situations, you need to call technical support. You can fill out the form in your personal account, but it will take several days for your application to be processed.

The site administration will ask you to provide the following details:

recipient's account number;
name of the service or product for which payment was made;
transaction time.

If the funds are not withdrawn from the Qiwi system, the administration will have time to block the accounts of the scammers. Otherwise, you need to contact law enforcement agencies.