How much does it cost and how is an independent examination of a phone or tablet carried out?

Unpleasant moments that may arise when buying a smartphone

Most often, the buyer faces three situations:

• The new smartphone does not meet the stated parameters.
• The “new” smartphone turned out to be used.
• After the repair, the characteristics of the smartphone deteriorated.

The most common situation is as follows: the buyer purchased a new smartphone, brought it home, turned on the device, and started using it - but the phone frankly “slows down” and does not in any way correspond to the stated parameters.

When trying to return the model, the consumer receives a refusal from the seller, since the equipment is in working condition, which is not a reason for a return/exchange. A conflict situation arises where each party tries to prove that they are right.

The positions of both sides can be understood:

• The consumer wants a modern gadget that must meet the stated characteristics.
• The seller does not want to lose his money.

Typically, such relationships are regulated by the Law on the Protection of Consumer Rights (LCPP), but even there there are a lot of nuances that an unscrupulous seller can take advantage of. In the absence of a peaceful solution to the conflict, there is only one way to prove that you are right - litigation.

No less often, the buyer finds himself in a situation where he is sold a smartphone that not only does not meet the declared characteristics, but was also previously used by a third party, although it was declared as new. If there are no visible signs of use on the case, an ordinary buyer will not be able to determine whether the phone has been used before or not.

What are the risks of buying a used phone under the guise of a new one:

• Overpayment (an honestly declared used device costs 30-50% less than a new one).
• Unknown remaining working life of various components (battery, display, touch control system).
• It is unknown what is actually inside the phone.

Only an independent examination can identify all inconsistencies and actually prove that the buyer is right, the conclusion of which is used as the basis of evidence in court.

Rounding out the top three unpleasant situations are problems with smartphones that came back from repair. If during the warranty period the device fails, the seller or the manufacturer's representative is obliged to eliminate at his own expense all faults that arose through no fault of the user. In most cases this happens, but sometimes the user receives a repaired device in which the original defect has been eliminated, but additional problems have appeared that were not present before the repair.

The reason is quite banal and simple - a conspiracy between the seller and the service center representative. Often the components in such gadgets are specially changed - for example, the original expensive display is removed and replaced with a cheap Chinese analogue. As a result, a high-quality spare part (original) is installed for another client for decent money, which is divided between the workshop engineer and the seller.

Cheap Chinese spare parts always have a shorter service life and are more prone to breakdowns than original components. As a result, the user’s smartphone constantly breaks down, “glitches”, cannot open applications that he opened before the repair, etc.

An independent examination will help you find out what actually happened to the gadget after it was sent for repair.

But not in all cases there is fault or malicious intent of the seller/manufacturer. Often consumers themselves are wrong, but continue to insist on their own. Typical examples include the following:

• The buyer initially did not familiarize himself with the technical characteristics and capabilities of the phone before purchasing, but found this out during use, and even after 14 days from the date of purchase.
• The user accidentally filled his smartphone with liquid, but continues to prove to the seller that it is a low-quality product that itself is broken.
• The consumer took the smartphone to a private service center, and after the repair discovered problems and now demands compensation from the seller for damages, since the device is still under warranty.

In such cases, the seller must apply for an independent examination, the results of which could prove the buyer wrong.

Grounds for examination

The stumbling block in the use of the purchased item is the quality of the product. When it does not satisfy consumer properties, a reasonable question arises: what causes the phone’s malfunctions and how to get a working device for the money transferred.

As a general rule, an independent examination is carried out in the following cases:

1. Phone breakdown during the warranty period.
2. The purchased item was found to be of inadequate quality.
3. There are dissatisfaction with the technical condition of the product.

A dispute between buyer and seller arises due to:

1. Lack of desire to restore the functionality of a cell phone for free.
2. There are assumptions that a defective case is not covered by warranty repairs.
3. Refusal to return a low-quality smartphone and issue money for a defective product.

Each party to a purchase and sale transaction for a technically complex product, such as a mobile phone, has reason to doubt each other’s integrity. An examination of a smartphone is always carried out after a consumer complains about dissatisfaction with the quality of the product.

The seller undertakes to carry out diagnostics and analysis of the breakdown. The manufacturer may subsequently be held financially liable for transferring a low-quality item for sale.

IMPORTANT! The expert organization that has an agreement with the retail outlet is selected for the mandatory procedure for checking the condition of the device. Compliance with consumer rights in this case comes down to the possibility of being present during inspection and identifying defects by the buyer at the place and at the time when the seller reports this.

What can a cell phone examination reveal?

An independent examination of cell phones may reveal the following:

• Real device lifespan.
• Non-compliance with the stated parameters.
• The presence of the installation of unlicensed software, as well as attempts of unauthorized access to the operating system of the device.
• The fact of replacement of components.
• Initial affiliation with the market of a particular country.
• The presence of unofficial hardware or software modifications.
• Attempts to restore the device, ways to pass off used equipment as new.

An independent examination is one of the few effective methods that allows you to identify all inconsistencies in technology and prove your case in court.

The procedure for conducting the examination

Before contacting an independent expert, the buyer has the obligation to express his dissatisfaction to the seller, who, in turn, at his own expense and with the involvement of a third-party organization or on his own, must check what caused the breakdown.

Therefore, the step-by-step procedure should look like this:

1. Submit an application to the retail outlet and hand over your phone against receipt for examination.
2. Be present during diagnostics (if desired).
3. Get a copy of the expert's report.
4. In case of an unsatisfactory result (the fault of the buyer), take payment documents and information about the completion of mandatory diagnostics, contact an independent expert.
5. Conclude an agreement in which you carefully read the terms, conditions and methods of research.
6. Wait for the period specified in the agreement and get the opinion of a third-party specialist.
7. Prepare a statement of claim and apply to the court to ensure compliance with the guarantee of the legality of demands for a phone exchange or a refund.

The examination of the tablet is carried out according to a similar scenario and should not have any features other than cost and methods for assessing the degree of rejection.

Technically, this activity looks like this:

• The expert studies information about the device on its case, as well as in the instruction manual.
• Detects the end of the warranty period, which affects the amount of damage that the other party wants to recover.
• The device itself is subject to organoleptic evaluation. Cracks and chips may be visually detected, the speaker may be faulty, or the screen matrix may have empty fields (broken pixels).
• The case opens and removable parts are taken out. This allows you to draw the right conclusion and help you get your money back for a defective product.

IMPORTANT! During an independent examination of a smartphone, questions about originality cannot be raised. This is an additional study and does not fall under the special case of testing the functionality of the device.

Why you should entrust an independent examination of your smartphone to our specialists

Our advantages:

• An experienced team of lawyers and technical sector specialists with specialized education.
• Guarantee of an independent expert assessment, which will be cited in any court as evidence.
• Conducting inspections in accordance with current legislation using approved methods and standards.
• The best prices for all services thanks to working with the client without intermediaries.
• Drawing up an expert opinion in accordance with established legal norms.

To order an independent examination of a cell phone, leave an online request on the website or call us at the indicated numbers.

How long does a phone examination take?

cost of examination

from 5 000

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Preliminary diagnostics - free

. The exact cost depends on the specific case. Leave a request or check by phone.

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How long does the phone examination take? This question is asked by all people faced with the need to carry out such a procedure. It's no secret that most of them want their phone to be simply replaced with another one and it takes as little time as possible. Not everyone will agree to give their phone for repair or examination.

On the other hand, answering the question of how long the examination of a phone lasts, a company selling mobile phones wants to protect its rights and interests in accordance with the established requirements in the legislation of the Russian Federation. When is the need to conduct a phone examination most often? What is this procedure and what results does it lead to?

When buying a mobile phone, a person signs a warranty card, which stipulates the basic conditions of warranty service. Usually, a person does not pay attention to most of the details set out in this document and, practically without reading, signs it.

In the minds of most people, the warranty period is the time during which the device will definitely not break down and will work properly. In fact, this is the time during which the service center of a company that sells equipment can provide repairs and, if the problem cannot be fixed, replace the phone.

However, in connection with warranty obligations, some controversial situations often arise. For example, the warranty card specifies some reasons that constitute a justified circumstance for refusing to provide warranty services. Such reasons may include visible mechanical damage on the device, as well as traces of large amounts of moisture getting inside the phone.

On the other hand, the phone software may be used incorrectly. This refers to the use of inappropriate content or attempts to “reflash” the phone, i.e. an attempt to change its software. However, when coming to the store, a person may claim that he is dealing with a manufacturing defect and may demand a replacement of the phone. What actions does the company's management usually take in such cases?

It is in these situations that a telephone examination is prescribed. How long does the phone examination take? If we talk about legal requirements, the examination can last a maximum of 45 days. During the test, using special instruments, the phone is examined for the presence of defects, as well as for the origin of these defects.

In some cases, when there is no obvious damage, experts study the causes of software errors. The main question to which every person in this case is looking for an answer is the reasons for the appearance of defects. Often, incorrect interference with the phone's software system is regarded as intentional sabotage, which releases the selling party from the obligation to provide warranty service for the phone.

If during research it turns out that the reason is of a production nature, then the organization selling the phones will be obliged to provide free repair of the phone or its replacement if it is impossible to eliminate the causes of the breakdown. On the other hand, if the expert confirms that there was an incorrect intervention by the phone owner, be it mechanical or software, then a decision is made to release the store from fulfilling warranty obligations.

Mechanical damage that is detected during a visual inspection may be either easily recognizable or hidden. For example, if the case is damaged, then it is easy to notice, but if there is noticeable damage inside as a result of a fall, then this will most likely be revealed only after an examination.

On the other hand, some mobile phones are distinguished by the fact that the plastic case is not very durable, and the connectors are weakened. Some defects that are not noticeable at first glance are revealed later. For example, as a result of a fall, microcracks may appear on the main board of the phone, which will lead to the loss of the signal over time and an error message, or the phone will turn off by itself.

Failures of this kind can only be identified during an examination. The same applies to breakdowns that are caused by even a slight ingress of moisture into the device. For example, a situation may arise where water has leaked through the case and onto the motherboard.

After drying, it seems that the device is working, but in fact, areas are formed on the board that over time destroy the metal parts and, naturally, interfere with the normal operation of the device. Failures of this kind may represent hidden problems, which are also identified during the examination.

What is the result of a telephone examination? As a rule, after all the examinations have been carried out, a special document is issued, drawn up in accordance with all legal requirements. This document indicates the date and place of the examination, and most importantly, indicates the conclusions reached by the experts.

Interestingly, this document allows you to resolve any disagreements that arise in a pre-trial manner, without resorting to court proceedings. On the other hand, it has legal force and at the right time can be used in court to protect the interests of the injured party.

Thinking about how long a phone examination takes, a person can clearly understand that this is a necessary procedure that helps to find out, without unnecessary disputes, what the situation really looks like and protect the rights of the injured party. It is worth noting that the injured party is not necessarily the buyer, but also the organization selling the phones.

Prices

NOTE:
The price for examination of electrical household appliances is inclusive of taxes. Transport costs are paid separately.

Where is the independent examination carried out?

A service such as an examination can be ordered from relevant companies that specialize in providing such tests. Before directly ordering such a service, you need to make sure that the organization has all the necessary circulars to legally provide such a service. This will give you confidence that after completing all the necessary tests, you will be able to receive an official document with reliable data that will clearly identify the condition in which your phone is. In fact, the most basic data of this document is either confirmation or the absence of a manufacturing defect. If the presence of a manufacturing defect is confirmed, the law is on your side. Such evidence, in case of going to court, can show, if additional disputes arise, that the truth is on your side if the defect is recognized as a factory defect.