Checking iPhone by name and serial number.
When buying an iPhone secondhand, you need to be extremely careful. Fraudsters are trying to sell various types of counterfeits on the secondary market, without checking which there is a chance of being left broke. How to check an iPhone by name and serial number on the official Apple website is described in this instruction.
How to find out iPhone serial number
? In order to get additional information about the iPhone, we need the device's serial number. You can get it in various ways, for example, by looking at the back cover of the device (or on the SIM card tray in older models), but the easiest way is to go to the settings.
Step 1: Go to Settings → General .
Step 2: Select About Device.
Step 3. Find the line “ Serial number ”. It contains the serial number of the iPhone.
We got the serial number, all that remains is to check it on the Apple website.
Warranty service
Apple warranty service is provided only in the country where it was purchased. This condition is not a whim, but has serious reasons. Each country introduces its own quality standards, the application of which is mandatory for goods sold on its territory. Service centers located in Russia allow servicing of exactly those models of devices that are sold here. An American gadget can only be repaired in the USA.
Speaking about the guarantee, do not forget that it applies only to those devices that are officially imported into Russia and certified in the prescribed manner. Such gadgets have a PCT sign, which means the following: the iPhone has passed RosTest and meets quality standards in all respects.
When contacting the service with a problem with the phone, the consumer can count on:
- Complete replacement of the device with a new one.
- Fault repair.
- Partial or full refund of the phone.
The choice of warranty service conditions is, in theory, the responsibility of the buyer, but the final result depends more on the causes of the breakdown than on the wishes of the owner himself.
Replacement with a new gadget
Apple's manufacturer's policy is aimed at reducing conflict situations, and therefore, most often, if a manufacturing defect is detected, the iPhone is easily replaced with a new device. The old phone is sent to the factory, where all the shortcomings are eliminated and it goes on sale in an already updated form.
You can return the gadget if, after checking it at the service center, it was found that the cause of unsatisfactory performance was a manufacturing defect, and not poor care of the product. To return an item, please contact the place where it was purchased. After submitting a claim to the store, take the iPhone to a service center, where a specialist will perform an inspection and issue a conclusion.
You can exchange your phone even if it was broken due to the fault of the owner. Such an exchange is carried out subject to the fulfillment of two mandatory conditions:
- The old phone is for rent.
- An additional payment is made for a new device, usually it is 50% of its cost or a little more.
Therefore, if your iPhone breaks down, do not rush to send it for paid repairs; weigh the pros and cons; perhaps replacing it will be more profitable than repairing it.
Device repair
Free repair of a broken iPhone in service centers is carried out only if:
- The warranty is still valid. If the owner does not know exactly the operating time of the device, then he can check this by going to the “Settings” option and selecting the “Basic” - “About this device” tab.
- It shows no obvious signs of abuse by the owner.
- The phone system corresponds to the factory one - IOS.
You can contact any service center that is geographically convenient for visiting. If one of them refuses to repair, you can contact the next one. After visiting several services, it is quite possible to find one that will take on the problem.
Before sending the device for repair, you should copy all personal data from there, because all information is usually erased when the system is rebooted, and it is not always possible to restore it.
Receiving the money
It is not possible to demand money back from the seller for a previously purchased mobile phone in all cases.
Based on the STD Law, many buyers have convinced themselves that any purchase can be returned to the store within the first 14 days if the size, color or other external parameters do not fit. This is only partially true; indeed, there are a number of products that are subject to such replacement, but mobile phones are not included in this list. This gadget is a technically complex product that cannot be replaced on the basis that the buyer has simply changed his mind.
Receipt of paid funds is possible for the following reasons:
- The serial number of the product on the device and the box is different. This means that the phone has been replaced and is possibly counterfeit.
- A manufacturing defect has been detected.
- The seller hid essential information about the product, for example, the fact that it was being repaired.
You can only get your money back if the phone is returned to the store within the first two weeks. If you contact us later, you can only count on repairs and replacements. But if the service keeps the iPhone for more than 45 days, then by law the owner can insist on receiving the money spent.
How to check an iPhone by serial number on the official Apple website
Step 1. Go to the special page on the Apple website to check your iPhone by serial number ( link ).
Step 2: Enter your iPhone serial number in the box and click " Continue ".
Step 3. Wait for the results page to load and review the information received.
What to look for when purchasing?
To avoid being denied Apple warranty service, take precautions at the time of purchase. Read reviews, compare prices, ask experienced people for advice.
No matter which model you are interested in: iPhone 7 A1660, A1661, A1784, A1688, A1778 or others, contact those sellers that Apple knows about. They must be an authorized or premium reseller. This way you can be sure that in the event of a breakdown you will be provided with free service.
When purchasing components, for example, for an iPhone 7 128Gb, read in advance the list of manufacturers whose equipment can be used. Using low-quality devices will damage your iPhone.
Important! Do not use a car charger or a low-quality counterfeit for iPhone 7 128Gb and other devices. This way, your power controller will quickly break down, the repair of which will have to be paid for out of your own pocket.
The popularity of the iPhone in Russia is steadily growing, and along with it, the principles of Apple warranty service are also improving. If you purchased a device in the country and used it in accordance with the manufacturer’s recommendations, you have the right to count on free and high-quality repairs at an official service center.
? What does checking the iPhone serial number give you?
What information does this page provide?
1. You make sure that the iPhone is truly original . If the Apple verification service recognizes the iPhone, then it is 100% original.
2. The exact iPhone model is determined . Very often, on the secondary market, scammers try to sell an iPhone 6 under the guise of an iPhone 6s, an iPhone 7 under the guise of an iPhone 8, etc. They rely on inexperienced buyers. On the Apple website it will be clear exactly which iPhone model you have in your hands.
3. The status of the guarantee is clarified . Apple's service accurately answers the question of whether the iPhone is under warranty. Unscrupulous sellers often lie about the warranty. They say that the official warranty for the smartphone is still valid, although in fact this is not the case. A quick check through the Apple website and you've got it all figured out.
4. The confirmed date of purchase is checked . And just as important, the service allows you to make sure that the iPhone was officially purchased and not stolen. This is a very important point, as a confirmed purchase date will allow you to contact Apple support with any questions.
Do I need proof of purchase receipts?
The international warranty for Apple equipment suggests that the owner does not need a receipt or a warranty card to return the device to a service center. All you need to repair your iPhone or iPad for free is a unique device number.
The guarantee in Russia differs from world practice. Gadget users are advised not to throw away the receipt and documentation that came with the device. It may be required in the following cases:
- Confirmation of purchase from a specific store. The retailer may refuse Apple warranty service if you do not provide conclusive evidence that the low-quality iPhone 7 128Gb, iPhone 6s or other model was sold by them.
- Unlocking the device. If the user took the account registration process lightly and forgot his password, ID, answers to security questions, the Apple security service will require him to confirm that a particular gadget belongs to him. A scan of a cash receipt will do for this.
The Apple warranty for iPhone 7 Plus and other models is valid from the moment the device is activated. The one-year free service applies not only to the device itself, but also to accessories: charger, headphones, etc. If any of them fail within the first 12 months of operation, you have the right to request a replacement from the manufacturer.
How to check iPhone by IMEI
How to find out IMEI on iPhone? Elementary. *#06# in the Phone application . IMEI will instantly appear on the screen:
This is how the IMEI of an iPhone is displayed after entering the command *#06#
If the iPhone is packaged, you can look at the IMEI on the packaging:
IMEI has been found, now all that remains is to punch it and find out additional information. This can be done using the following services:
- sndeep.info
- imeipro.info
- iunlocker.net
Just go to one of the listed sites and enter the IMEI of your smartphone in the verification field. The check is completed in just a few seconds.
Refusal of warranty service
Service centers do not accept phones for service for all iPhone owners. Apple sets quite strict requirements for users, and violation of them threatens to be denied free repairs. One of the pitfalls for buyers is the installed jailbreak. Not everyone knows that unauthorized interference with a gadget’s systems is considered hacking, and therefore warranty service will be denied. A positive point is the fact that it is quite easy to remove traces of installation; you just need to reinstall the system to the “native” one. It is worth doing this before filing a claim, because after the correction they will not be allowed to restore the warranty.
Warranty repairs are not carried out for those devices that have been damaged due to poor handling. If the phone has chips, dents, cracks, or broken glass, then there can be no talk of free service. And, conversely, if you handle the iPhone carefully, identified problems can be classified as a manufacturing defect even after a long period of use.
Possible reasons
When contacting a service center, be prepared for the fact that you may be denied repairs and maintenance for the following reasons:
- The phone was purchased outside the Russian Federation.
- The device is not certified by RosTest, which means it does not fall under the standard protection scheme.
- There are clear signs of impacts on the outer sides of the gadget.
- The product has leaks from the external or internal sides, which indicates moisture has entered it.
- System updates were made using uncertified programs.
It should be remembered that the absence of a receipt or box cannot in any way affect the decision to repair and service, since you can check the warranty period in other ways.
Consumer rights when a malfunction is detected
If a defect is discovered, care must be taken to ensure that:
- Fully equipped gadget. In the case of the iPhone, this is the phone itself, the cable and charging unit, headphones, documentation and the box.
- Cash and sales receipt.
- Passport.
Without a complete package and receipts, there may be problems with replacing the gadget , but in order to send it in for repair, you do not need to have all this. To return an iPhone under warranty to a service center, all you need is the phone itself - they will only check the warranty period.
When refusing to accept a device, especially in cases where the seller refers to incomplete packaging, it is necessary to refer to Article 18 of the Law “On Protection of Consumer Rights”: The consumer’s absence of a cash or sales receipt or other document certifying the fact and conditions of purchase of the goods is not a reason to refuse to satisfy his demands.
Receiving the information
So, we found out the serial number, now all that remains is to check the activation (blocking) and warranty. To do this, follow these steps:
- Go to the following website (Apple website) – link. And in the number input field, enter the previously received serial number. Click the “Continue” button;
- Information about your device will appear on the screen.
You can check the activation and availability of a warranty (lock) using two points: “Valid activation date” – to determine the date and its compliance, “Right to service and repair” – whether repairs are possible under the warranty of your device.
In front of each of the points, if the information is true, there should be green checkmarks.
