Warranty for Samsung Galaxy S9: terms, how to check and where to go?

Official factory warranty period for Galaxy S10e, S10 and S10 Plus

Let's see how much warranty Samsung issues for its brand new Galaxy S10. To do this, look at the warranty card and see the inscription

Samsung Electronics Co. sets the warranty period for phones and tablet PCs at 12 months.

From here, we can draw the most important conclusion - the warranty period for the Galaxy S10e, S10 and S10+ is 1 year.

From what moment does it start?

Again, we look at the warranty book and see that “the warranty period is calculated from the date of sale” (keep the purchase receipt - it may come in handy!).

So. This is all wonderful and amazing. But situations are different...

For example, what should you do if a year has already passed since the sale, and the Galaxy S10 suddenly decided to break down (an obvious factory defect)?! Throw away the “ten” and run for some conventional Galaxy S11?

There's no need to rush. After all, we have Russian legislation!

The best, honest and beautiful.

So, according to the consumer protection law, the buyer has the right to count on 2 years of warranty service. That's it!

Don't believe me? You can study the law yourself. Too lazy to look? No problem - we found the most important paragraph (Article 19, paragraph 5).

In cases where the warranty period provided for in the contract is less than two years and defects in the product are discovered by the consumer after the expiration of the warranty period, but within two years, the consumer has the right to present to the seller (manufacturer) the requirements provided for in Article 18 of this Law if he proves that defects in the product have arisen before its transfer to the consumer or for reasons that arose before that moment.

Of course, it's not that simple. Because in the 2nd year of the warranty, the buyer must prove that the defects are precisely a manufacturing defect. You may even have to conduct an examination... But, you see, it’s better than simply throwing 50,000 (Galaxy S10e) - 120,000 (Galaxy S10 Plus ceramics) thousand rubles down the drain.

If possible, be sure to fight for your rights!

Samsung Electronic Warranty

Durable technical products must have a warranty period, which is set by the manufacturer.

Despite the manufacturer's responsibility to be responsible for the quality of his products, the buyer must also comply with certain standards that allow him to make demands of this nature. In particular, the owner of the equipment must prove the date of purchase, which directly affects the warranty period.

Manufacturers of Samsung equipment decided to simplify this task and make the warranty available even to those buyers who do not have documents confirming the fact of purchase. Samsung Electronic Warranty allows you to calculate service periods in other ways, which is very simple and convenient for the buyer.

This concept entered the consumer’s life not so long ago. All iPhone owners know that when activated, each device is registered in a special system, which makes it possible to simplify the user’s life in the future. Samsung, as the largest supplier of household and electronic appliances to the Russian markets, is also expanding the range of its capabilities.

An electronic guarantee is a special registration of a purchased product using a unique number on the Samsung website, which subsequently allows you to contact any service centers in Russia, without having to prove your right of ownership each time. To implement a standard warranty, the owner of the product must contact the seller or directly the Samsung service center with a whole package of documents. It should include:

1. Purchase receipt, which confirms the fact of purchase and the date of registration.
2. Paper warranty card.

You can still do without a check, but the absence of a coupon will nullify all claims. If the warranty document does not include information about the date of purchase or they cannot be identified, the service will refuse free service. This, of course, complicates the life of the consumer. And an electronic guarantee helps simplify the procedure and completely eliminate paper documentation.

Guarantee period

The Samsung electronic product registration program is just beginning its active development in Russia, so not all sellers of equipment from this brand are participating in it.

Large stores that have the official right to represent Samsung on the Russian market have this opportunity.

When making purchases in Eldorado, CSN, MTS and other retail chains participating in the special program, the buyer, along with a paper coupon, will also receive an electronic guarantee.

The warranty period does not change upon receipt of electronic confirmation. Samsung equipment, depending on its type, is given from one to three years of warranty. The deadlines are presented in more detail in the table:

1. Mobile phones, smartphones, tablets – 1 year.
2. Laptops, netbooks, digital cameras, printers, MFPs – 1 year.
3. TVs, refrigerators, washing machines, vacuum cleaners – 1 year.
4. Vacuum cleaners of the SC20F70, SC07F80, SC12H70 series – 5 years.
5. Air conditioners, microwaves, dishwashers, ovens – 1 year.
6. Plasma displays, LCD monitors – 2 years.
7. LFD monitors – 3 years.

The warranty begins on the date of purchase, even if the product has not been used for its intended purpose.

The owner of the equipment, who, in addition to the paper coupon, also received an electronic guarantee, can check its availability independently.

This step is recommended for every buyer, since there are many cases when a store simply voids this type of guarantee by entering data incorrectly.

To check, you need to know what such activation should look like. The seller enters information about the purchased product on the official Samsung website. To do this, he gradually fills in the windows with the following data:

1. Type of product purchased.
2. Product serial number.
3. Date of purchase.
4. The name of the store that made the sale.

The buyer can check the entered data at home by logging into the official Samsung website. To do this he will have to enter:

1. The serial number of the product that all household appliances have. It is usually located on various parts of the body.
2. Imei code when it comes to mobile phones, smartphones, tablets.

By entering the digital code on the screen, you can get all the information about the product and date of purchase. It is important to do this immediately after purchase, because mistakes made by the seller can lead to a significant loss of the duration of the warranty or its complete cancellation.

Servicing of Samsung equipment is carried out in specialized salons, the addresses of which can be found on the paper warranty coupon or on the company’s official website.

Free repairs can be made in any convenient place; most often, the consumer focuses on the proximity of the service location.

There is no connection to the place of purchase, so the buyer can come to the salon without being guided by the fact where the product was purchased.

Please note that warranty service is available only for those products that were purchased in the Russian Federation. Products purchased overseas are serviced in the countries of sale.

In the absence of an electronic warranty and a paper coupon, the operating time is counted from the moment the product is released, which significantly reduces service time.

Free repairs and service are available only to those owners who comply with the conditions for proper operation of the equipment. If the product is neglected or used improperly, you cannot count on a warranty, regardless of how much time has passed since the date of purchase.

Products may be refused acceptance for the following reasons:

1. There is no warranty card or electronic activation.
2. When entering data on the site, information about the product was entered incorrectly.
3. Failures do not relate to the device itself, but to its headset, cases, drivers, and batteries.
4. The equipment has obvious traces of external influence - dents, cracks, scratches.

DETAILS: Samsung smartphone warranty check by serial number

The technician must identify that the defect interfering with the operation of the technical product is of factory origin and is not acquired as a result of improper operation.

The Samsung manufacturer offers consumers, when purchasing equipment, to issue additional warranty certificates, which allow them to extend the period of free service and expand its range.

Samsung equipment has been leading sales in the Russian Federation for several years in a row, this is due, firstly, to its availability and excellent technical characteristics, and secondly, to the high quality of service.

Thus, the company has introduced the ability to obtain and use an electronic warranty for all its products, thereby significantly making the lives of consumers easier.

What is an electronic guarantee? Every user of phones, tablets, other gadgets and household appliances knows that sellers provide a certain warranty period for them - a year or several years.

This allows you to receive free service at a service center in case the device breaks down. But the article of the law on the protection of consumer rights also stipulates the only exception under which a consumer may be refused repairs.

The products that you definitely won’t get with a coupon include, first of all, software, as well as all kinds of consumables:

• drivers;
• batteries;
• covers;
• headset

The reason for refusal to accept a broken product for warranty repair may be the fact that the consumer handled it carelessly, as well as traces of the fact that the client tried to fix the breakdown on his own, and only then went to the service center. Therefore, never try to fix it yourself if there is a warranty and it can be done by professionals.

Craftsmen are also not required to repair equipment that has been damaged due to a natural disaster. In this case, the manufacturer does not bear any responsibility. In order to maximize the protection of the newly purchased product, Samsung offers to purchase additional certificates that allow you to expand the protection.

Important Finding the serial number of a tablet or smartphone will not take much time; you can view it in two ways:

1. In the Settings/About device section.
2. By dialing the special code *06# and pressing the Call button.

It is important that the warranty does not apply to smartphones and Samsung cell phones if they were purchased outside the Russian Federation. This means that free repairs will not be carried out in Russia.

This also applies to the entire Samsung Galaxy series. Since checking the current warranty of Samsung products requires entering the serial number, you need to know where the manufacturer provides such information, as well as how long the period of free repair of your equipment lasts. For example, the warranty provided for Samsung TVs in Russia is given for a shorter period than for a plasma display.

How long will it take to activate the warranty card? Each product has a different activation period. Different stores provide different warranties for Samsung TVs in Russia (about 2 years), and for Galaxy S7 smartphones it can last 1 year.

Attention

Warranty Terms Samsung's warranty begins upon purchase of this product. This is stated in the prime. But there are conditions under which Samsung is not obliged to repair the product.

• 1 What are the types of guarantees?
• 2 How to check the warranty on a Samsung phone
• 3 Warranty conditions
• 4 Rules for submitting equipment for warranty repair: procedure
• 5 When Samsung's warranty does not apply
• 6 Subtleties and nuances

What types of guarantees are there? There are two types of guarantee coupons - paper and electronic documentation. In all stores that sell Samsung products (for example, Eldorado, MTS, etc.), sellers must fill out documents on traditional paper media when selling. The same documents should be distributed among people who bought a product, for example, a Samsung Galaxy S7 mobile phone, a washing machine, a printer, a refrigerator, a tablet and other various product categories from this company. Electronic coupons are given to consumers if they participate in a special program.

As a rule, Samsung equipment numbers end with a letter of the same name, but sometimes it may be missing - this is not so important. Five digits from the end (out of six) – the serial number itself; the sixth, again, from the end, is the month of production from 1 to 9 - January-September, respectively.

How to check the warranty of Galaxy S10e, S10 and S10+?

The check has been thrown out. You don’t even remember when and why you bought the Galaxy S10. You need to check the warranty period.

What should I do?

That's right - use a special service.

1. Go to the official Samsung website (here is the link).
2. Enter the serial number (how to find out).
3. We receive information about the warranty period of the Galaxy S10.

Everything is very simple and transparent. Victory!

How to fill out a Samsung warranty card correctly

• Lack of a document confirming the purchase of equipment (sales receipt or invoice), if at least a year has passed between the dates of release and sale. It is worth noting that returning the product is possible even without a receipt, since the production date is encrypted in the serial number of the product, and it is easy to find on the manufacturer’s website all the information necessary for decryption.
• Non-Warranty Items When purchasing Samsung products, it is important to remember that not all products and/or components are covered under warranty, but include the following:

• Software included with a product that requires an end user license agreement;
• Consumables that need to be changed during operation of the device.

• Model;
• Serial number or IMEI code (for mobile phones);
• Date of sale;
• Clear seller's seal in all necessary places;
• Buyer's signature.

DETAILS: Extract from the employment contract sample

Where should I report a breakdown?

Galaxy S10 is broken. We checked the warranty and it hasn't expired. Where should we go?

There are two options:

1. To the seller.
2. To the service center.

Here you are free to choose on your own - wherever it is more convenient for you, there you can make your claims.

But! One point worth remembering.

If you want to fix your Galaxy S10 quickly, it is better to contact the service center directly.

Why? Because according to the law, the seller or manufacturer has a maximum of 45 days to eliminate defects. And here you need to understand the procedure:

1. You bring the Galaxy S10 to the service center - work on eliminating defects begins immediately.
2. You bring the Galaxy S10 to the store and... The smartphone sits there for a while, then goes to service, then it gets repaired, then goes back to the store. And this is the most optimistic option.

In general, if you want it quickly, it’s better to go directly to the service.

Who should I contact if my device breaks down?

If your Galaxy, be it Galaxy S10, Galaxy A50 or A30, is broken, you can contact either the store that sold it to you or an official service center.
Keep in mind that the second option is more suitable if you want your gadget to be repaired much faster. Often, consumers contact the store where the gadget was purchased, but this is a mistake because they very often delay the process and repair it themselves without contacting Samsung. This way they save their time and yours, but the services are often not of sufficient quality.

When contacting the service center for a free warranty, take with you documents confirming your identity, a receipt confirming the purchase, and a box with all the included papers.

What should I take with me?

Better - the full Galaxy S10 package (S10e and S10 Plus). Including warranty card, check and other papers.

Just in case.

Of course, papers are not always needed - Samsung has an electronic guarantee. But, at the same time, there is a warning on the company’s website

Attention! Not all stores participate in the electronic guarantee program. Please check the information with the sellers of the selected store.

Therefore, either really clarify, or carry everything. The box is not so heavy (we are not renting out a refrigerator after all!), and it can be carried.

Warranty card for a domestic car Lada Vesta

When buying a domestically produced Lada Vesta car, the dealer must provide the buyer with a warranty card, which must reflect the following information:

• warranty card number;
• vehicle identification number;
• car model;
• variant-equipment, year of manufacture;
• engine model and number;
• body color;
• spare parts number;
• PTS series and number;
• vehicle modification and body number;
• name of the company that sold the car, its address;
• seal, signature of the person who sold the car, date of sale;
• Full name of the buyer, his residential address.

Warranty service for Lada cars is 3 years.

In large bold letters, the LADA warranty card indicates that if the buyer loses this document or damages it, the car will not be serviced under warranty.

DETAILS: Return the chandelier to the store without the box

The following describes the terms of the warranty, as well as situations in which warranty obligations to the seller do not occur:

• if the car is used in violation of the manufacturer's operating instructions;
• if the car was not serviced in a timely manner;
• if the owner of the car independently dismantled the parts and repaired the car; changed the factory settings with my own hands;
• if malfunctions arose due to the installation of additional components;
• if the VIN number of the car does not match the documents for it;
• if the car mileage data has changed, etc.

Will my Galaxy S10 be repaired? Will they replace it? Or will they return the money?

Most likely it will be repaired.

We don’t remember any cases where a smartphone was completely replaced and a completely new one was issued (hello, Apple!).

Don't want a renovation? Refunds are only possible:

1. If a defect is discovered within the first 14 days from the date of purchase. You definitely need to write a claim specifically for a refund. The money will be returned after an examination (the seller’s right) and recognition of the defect.
2. Has 14 days passed since the date of purchase? Things are much worse. To receive a refund, you will need to acknowledge that your Galaxy S10 has a significant defect (it cannot be fixed or the cost of fixing it exceeds the cost of the device, the defect continues to recur even after repair, the defects take more than one calendar month to fix).

The conclusion is that the money will not be given away so easily. Although there are still chances :)

How to return Galaxy S9 under warranty?

So, trouble still happened and you need to return the Galaxy S9 under warranty. Where to go? There are two options:

1. Take the smartphone to the seller.
2. Contact the service center directly.

How to proceed? As you prefer. You just need to remember that sending the Galaxy S9 for repair through the seller will take a little longer than if you came to the service center yourself.

By the way, here is a list of official Samsung service centers.

Total. Need a quick fix? Let's go to the service. There is no service center nearby and it is more convenient to contact the seller? We take the device to the store.

What is OEM in Samsung SSDs?

OEM is a type of product that the manufacturer supplies as standard. Thus, some products of famous companies appear in the market. Moreover, the product can be resold by other sellers.

The manufacturing company does not provide a warranty for such products. If sellers dare to commit to service, then the buyer can take advantage of it. If not, the purchase is made at your own risk.

Such products are much cheaper than products with a guarantee in original packaging. Therefore, they are very popular with a certain segment of buyers. A Samsung SSD labeled as OEM also does not have a warranty and does not come in its original packaging.