Car service guarantee for car repair work

Guarantees for car service work

And it comes to the point that they simply won’t give you the car back until you pay all the unforeseen expenses imposed by the craftsmen.
Based on all of the above, various questions arise. For example, is it possible to file a claim against a car service center? Does the law provide for the liability of service stations for incorrect actions? In addition, I would like to know what the car owner can expect from the service center in case of overdue repairs, poor quality services, etc.

It is best for the car owner to maintain a relationship with the seller. Because, in accordance with the provisions of the Law, the obligation to provide warranty repairs is assumed by the seller.

Sample car service warranty

Does this mean that the dealer's warranty is empty words?

Also, most modern cars that arrive at a car service have breakdowns that arose as a result of inappropriate work of the loading service.

Info In relation to the work (service) for which a warranty period has been established, the contractor is responsible for its shortcomings unless he proves that they arose after the consumer accepted the work (service) as a result of his violation of the rules for using the result of the work (service), actions of third parties or insurmountable strength.

Guarantee for car repairs in a car service according to the law in the Russian Federation

And it comes to the point that they simply don’t give the car back until you pay all the unforeseen expenses imposed by the masters. Based on all of the above, various questions arise.

For example, is it possible to make a claim against a car service center? Does the law provide for the liability of a service station for incorrect actions? In addition, I would like to know what a car owner can expect from a service center if repairs are overdue, poor quality services are provided, etc. It is best to support the car owner relationship with the seller. Because, in accordance with the provisions of the Law, the obligation to provide warranty repairs is assumed by the seller. The service center cannot assume warranty obligations, which is why the demand from them is low.

According to the Law “On Protection of Consumer Rights”, manufacturers are responsible for ensuring that their products operate uninterruptedly during the warranty period.

Warranty period for car service work

Consumer rights when deficiencies are discovered in the work performed (service provided)1.

When discovering deficiencies in the work performed (service provided), the consumer has the right, at his choice, to demand: free elimination of defects in the work performed (service provided); a corresponding reduction in the price of the work performed (service provided); free production of another item from a homogeneous material of the same quality or re-performance of the work . In this case, the consumer is obliged to return the item previously transferred to him by the contractor; reimbursement of expenses incurred by him to eliminate the deficiencies of the work performed (service provided) on his own or by third parties. Satisfaction of the consumer’s demands for free elimination of deficiencies, for the production of another item or for the repeated performance of the work (provision of the service ) does not relieve the performer from liability in the form of a penalty for

alishavalenko.ru

The service center cannot assume warranty obligations, which is why the demand from them is low. According to the Consumer Protection Law, manufacturers are responsible for ensuring that their products operate without interruption during the warranty period.

The contract concluded between the buyer and seller must contain terms that comply with legal requirements.

Attention: In this case, there should not be a deterioration in conditions for the buyer.

The seller can only improve them. If you are interested in the conditions under which warranty repairs are possible, please read the contents of the service book. When you have not been told that the estimate will be exceeded, they cannot demand more payment than stated in the document; The deadlines for completing repair work must not be violated;

Guarantee for car repairs at a car service center

We emphasize that different manufacturers set different terms and conditions for warranty service for vehicles.

Perhaps the most important period in the operation of a new vehicle is the first two weeks from the date of purchase.

If during this time period significant deficiencies are identified in the operation of the vehicle, the citizen can not only demand that the identified defects be eliminated free of charge, but also return the vehicle to the seller, terminating the sales contract and receiving the money back. How official dealers deceive.

How you can be deceived at a service station, and what to do in this case, read the link: Important! But not every malfunction is considered significant.

For example, a faulty headlight will not be grounds for termination of the contract, but more significant shortcomings may well serve as such.

Warranty for car service work

Check if any defects have appeared. Most importantly, evaluate the performance of the parts that were repaired or replaced;

1. If any deficiencies are found, spare parts are replaced, or some components are missing, please notify the contractor. Identified deficiencies must be reflected in the relevant documentation. Do not rush to point out the absence of complaints.

Violation of consumer rights: car service services.

Source: https://advokatssr.ru/garantii-na-raboty-avtoservisa-12148/

Rights and responsibilities during repair work

A citizen who contacts a service center or service station to carry out warranty repairs of a vehicle has the following rights:

• refuse any services offered by the station unless these services are agreed upon in advance. If the station has provided services that were not previously agreed upon, the citizen has the right not to pay for these services,
• the station does not have the right to force a citizen to purchase additional parts and components,
• in the event that the quality of spare parts or components purchased by a citizen independently and transferred to the employees of a service station for use during repair work does not meet the established requirements, as well as in the event that these spare parts and components are not suitable for use in the course of repair work for a particular vehicle, station employees are required to notify the citizen about this. If a citizen is not warned and damage is caused to the vehicle as a result of the use of these spare parts and components, responsibility for the damage falls on the service station. However, if the station employees notified the citizen about the current situation, but the citizen insisted on using these parts to carry out repair work, the station has the right to terminate the contract and demand payment of expenses already incurred,
• If, during warranty repairs, other deficiencies are discovered in a vehicle that make further safe operation of this vehicle impossible, the service station is obliged to notify the owner of the vehicle. If a citizen, having learned about newly identified deficiencies, refuses to eliminate them, the service station will be required to indicate information about the newly identified deficiencies in the vehicle repair documentation. A record of identified deficiencies is signed by an authorized representative of the service station and the owner of the vehicle,
• a citizen has the right to demand an estimate of upcoming work on repairing a vehicle. The drawn up estimate is an integral part of the contract for the repair of a vehicle. The estimate must be signed by an authorized representative of the service station and the owner of the vehicle. Please note that if the estimate does not indicate that the price is indicative, then in accordance with the norms of the current legislation of the Russian Federation, the price is considered fixed. The fixed price cannot be changed during the execution of the contract, except in cases provided for by the current legislation of the Russian Federation. For example, a fixed price can be changed if the cost of purchased components has increased. However, the price increase should be agreed upon with the citizen who is the customer of the work. If the citizen refuses to change the fixed cost, the service station has the right to terminate the contract unilaterally, requiring the citizen to pay for the work carried out at the time of termination,
• the terms agreed upon in the contract for the repair of the vehicle must not be violated,
• The service station is obliged to provide the citizen with a certificate-invoice for each part replaced during the repair of a vehicle,
• parts that fail and are replaced during vehicle repair work should be handed over to the owner of the vehicle,
• if materials, spare parts and components donated by the owner of the vehicle were used during the repair of the vehicle, the station is obliged to submit a detailed report on the use and return the remainder to the citizen,
• If a citizen is not satisfied with the quality of work performed by a service station, an independent examination should be requested. The examination will be carried out at the expense of the station. However, if the result of the examination shows that the quality of the work performed meets the requirements, the citizen is obliged to reimburse the station for the costs of conducting the examination,
• The service station is responsible for the quality of spare parts and components used in the process of repairing a vehicle, except in cases where the spare parts and components are provided by the owner of the vehicle.

Minimum warranty period for car service work performed by law

It is worth noting that the terms and conditions of warranty repairs vary from manufacturer to manufacturer. One of the most important stages in the operation of a car is the first 15 days after the goods are handed over to the buyer.

It is during this period that you have the right not only to demand that any defects that appear be eliminated free of charge. You can safely demand a replacement car or a refund of the money spent on the purchase. It is true that the breakdown should not be insignificant.

If your light bulb just burns out, no one will change your car. All faults that are discovered after this period cannot be a reason for an unconditional refund or replacement of the machine. Here other rules are already beginning to apply.

The car was not repaired on time, that is, the contractor did not have time to do it within 45 days - demand payment of a penalty, which is equal to 1% of the cost of the car, for each extra day.

Menu

Warranty period for work The conformity of the quality of services provided by the contractor is also noted in the agreement, and if this point is missed, then one should rely on the rules for activities of this kind.

The concept of a guarantee for construction services is spelled out in Article 754 of the Civil Code of the Russian Federation.

Warranty period for maintenance work This can be: - the moment the customer accepts the result of the work; — the moment when the result of the work must be accepted by the customer in accordance with the terms of the contract; — the expiration of a period of time from the moment of acceptance of the work result by the customer; — the moment of transfer of the work result (products, items) to the end consumer who uses it for its intended purpose (upon further sale of the work result by the customer); — the moment of putting the work result (for example, equipment) into operation, etc.

Warranty period for work

Civil Code of the Russian Federation) If defects in the work result are discovered after the deadline for detecting defects has expired, the contractor is not responsible for them.

If the established deadlines are missed, the customer loses the right to make claims in connection with poor quality work.

To eliminate defects discovered within the warranty period, the rules on eliminating defects of poor-quality work apply. According to clause 2 of Art. 755

According to the Civil Code of the Russian Federation, if a warranty period is established and during this period defects in the work result are discovered, then the contractor will have to prove his innocence.

Warranty period for repair work by law For cases where a warranty period has been established and a statement regarding defects in the work result is made within the warranty period, the limitation period begins from the date of the statement of defects.

Warranty period for repair work according to law

Because, in accordance with the provisions of the Law, the obligation to provide warranty repairs is assumed by the seller. The service center cannot assume warranty obligations, which is why the demand from them is low.

Important According to the Consumer Protection Law, manufacturers are responsible for ensuring that their products operate uninterruptedly during the warranty period. The contract concluded between the buyer and seller must contain terms that comply with legal requirements. At the same time, there should not be a deterioration in conditions for the buyer.

The seller can only improve them. If you are interested in the conditions under which warranty repairs are possible, please read the contents of the service book.

This document is drawn up by the manufacturer and is located with all technical and other documentation for the car.

What documents are issued after repair?

When the vehicle repair work is completed, the owner, along with the vehicle, receives a work order and financial documentation confirming the fact of payment.

If a vehicle was repaired while under warranty, a note about the work performed is made in the service book.

What is the procedure for filling out a work order for repair work?

The work order displays information about the work performed, materials, spare parts and components used during the work, the time spent on repairs, and the cost of one standard hour.

What warranty is provided for a vehicle that has undergone warranty repairs?

Based on the results of the work carried out on the warranty repair of the vehicle, the authorized person of the car service draws up documentation that contains information about the work performed and the persons responsible for the work. This document is sealed with the handwritten signature of an authorized person and the seal of the car service center, after which it is handed over to the owner of the car.

This documentation is usually called a report.

READ ALSO: Is it possible to return a car part if it is not needed?

The report is drawn up in any form, but it must contain the following:

• the date when the citizen contacted the car service center for warranty repairs,
• start date of repair work,
• what work was carried out and by which employee,
• what materials, components and spare parts were used in the repair process,
• dates of completion of repairs and transfer of the vehicle to the owner.

The warranty period for work is one hundred according to the law.

Thus, the dealer insures himself against liability. What to do: study all the documents that you are given to sign.

If you see 45 days in them, you can safely cross them out and write that the repair is carried out in accordance with Article 20 of the Law on the Protection of Consumer Rights - immediately. A situation is possible when the dealer station employees will not allow changes to be made to the work order.

What to do: write a free-form application to eliminate the defects and hand it to the dealer against signature, and send a duplicate by mail: a valuable letter with a list of the contents and a receipt. In the application, indicate that the defects of the car must be eliminated immediately. It is better to indicate a specific number of days.

According to our practice, no more than 5 are needed for repairs of any complexity.

A sample request to eliminate car defects under warranty is available. A common violation of consumer rights is the establishment of a warranty repair period exceeding 45 days.

Warranty period for car service work

Warranty periods for components and components are calculated in the same manner as the warranty period for the main product. Warranty periods for components and components of the product are considered equal to the warranty period for the main product, unless otherwise established by the contract.

If the contract specifies a warranty period for a component product and component part of the product that is shorter than the warranty period for the main product, the consumer has the right to make claims related to defects in the component product and component part of the product if they are discovered during the warranty period for the main product. product, unless otherwise provided by the contract. If a warranty period is established for a component product of a longer duration than the warranty period for the main product, the consumer has the right to make claims regarding defects in the product, provided that

Warranty after car repair

The price of the work performed (service rendered), returned to the consumer upon refusal to fulfill the contract for the work performed (service rendered), and also taken into account when reducing the price of the work performed (service rendered), is determined in accordance with paragraphs 3, 4 and 5 of Article 24 of this Law .(as amended by Federal Law dated December 21, 2004 N 171-FZ) (see.

text in the previous edition) 3. Requirements related to deficiencies in the work performed (service provided) may be presented upon acceptance of the work performed (service provided) or during the performance of the work (service provision) or, if it is impossible to detect deficiencies upon acceptance of the work performed ( services provided) within the time limits established by this paragraph.

The consumer has the right to make claims related to defects in the work performed (service provided), if they are discovered during the warranty period, and in its absence

Consumer rights in car warranty repairs

Another copy can be sent by registered mail with notification.

The time frame for repairing a warranty vehicle is counted from the receipt of the request, and not from the moment when the repairman directly begins troubleshooting.

When sending your car for repair under warranty, do not forget to receive an acceptance certificate or a replacement document with a detailed description of its condition, signature and seal.

After returning from the service, they must issue a document with the dates of treatment, transfer of the vehicle, elimination of its shortcomings with their description, information on the replacement of parts, use of materials with the date of return from the service. When you receive the car, inspect it carefully.

If external damage is detected, include it in the acceptance certificate or a document replacing it.

Check that all faults have been resolved.

Car warranty repair periods

First, let's understand the concepts so as not to confuse the warranty period and the warranty repair period.

The warranty period is the period of time during which, if the consumer discovers defects in the product, the seller is obliged to satisfy his requirements provided for in Article 18 of the Law on the Protection of Consumer Rights

The above article includes a number of requirements, including “free elimination of product defects.”

Warranty car repair is the satisfaction of the consumer’s request for free elimination of car defects during the warranty period.

The period of warranty repair of a car is the period of time corresponding to the Law on the Protection of Consumer Rights between the submission of a claim to eliminate defects of the car under warranty and the return of the car after repair.

Article 20 of the Law of the Russian Federation “On the Protection of Consumer Rights” provides for the following warranty repair periods:

• Immediately. If, when handing over the car, the duration of the repair is not indicated anywhere in the documents, then by law it must be carried out immediately, that is, within the minimum required period.
• Time period agreed upon in writing by the dealer and the car owner If the dealer is not able to correct the defects immediately, he can agree with you on the time he needs, for example, in a work order. Please note that it cannot exceed 45 calendar days.

How is the warranty repair period agreed upon?

Let's consider several options for how you can be offered to agree on the duration of the repair.

The period is not specified or a period not exceeding 45 days is specified

Such cases are rare, but they do occur.

As we said above, if the duration of the repair is not indicated at all, then you are obliged to do everything immediately. If the duration is specified, then repairs should not take longer.

What to do: You don’t have to do anything.

The work order immediately specifies a repair period of 45 days.

Very often, the dealer (car service station), taking advantage of the consumer’s ignorance, indicates 45 days in small print on the order.

At the same time, a shorter repair duration may be verbally stated, and 45 days is simply the maximum. Thus, the dealer insures himself against liability.

What to do: study all the documents that you are given to sign. If you see 45 days in them, you can safely cross them out and write that the repairs are carried out in accordance with Article 20 of the Consumer Protection Law - immediately.

It is possible that the dealer station employees will not allow changes to be made to the work order.

What to do: write a free-form application to eliminate the defects and hand it to the dealer against signature, and send a duplicate by mail: a valuable letter with a list of the contents and a receipt.

In your application, indicate that the vehicle's defects must be corrected immediately. It is better to indicate a specific number of days. According to our practice, no more than 5 are needed for repairs of any complexity.

A sample request to eliminate car defects under warranty can be downloaded in doc format here.

The work order specifies a period of more than 45 days

A common violation of consumer rights is the establishment of a warranty repair period exceeding 45 days. You should not be afraid of this, since such an agreement has no legal force.

It may also say "45 working days". This is also a violation and has no force, since the law sets a period in calendar days.

What to do: if you notice illegal conditions in time, then use the tips given above. If the documents have already been signed, then you need to follow the general rule - the repair period cannot exceed 45 days.

The warranty repair period is specified in the sales contract

The seller often sets the warranty repair period at 45 days directly in the purchase and sale agreement.

This condition may be legally binding, but only if the car is repaired under warranty by the seller.

How is the warranty period calculated?

The subject of litigation is often the determination of the day from which the period of warranty repairs should be calculated.

One of the most common cases: a consumer makes a request to eliminate a defect under warranty, and the dealer offers to make an appointment for repairs in a couple of weeks or a month. He can motivate this, for example, by the lack of spare parts necessary for repairs or by a queue.

When does warranty repair begin in this case: from the moment the claim is made or from the moment the car is handed over?

Dealers in court take the position that the deadline was not violated, since the repairs were not even started and the consumer did not provide the car.

However, regardless of these or any other circumstances for which warranty repairs were actually started later, the period is calculated from the moment the consumer contacts us.

Article 20 of the consumer law directly states that the contractor’s lack of spare parts, components, materials and equipment is not grounds for increasing the duration of warranty repairs.

This may include quality control, and an examination in the event of a dispute about the causes of the deficiency, and the supply of spare parts necessary for repairs and the release of a specialist from sick leave.

At the same time, the absence of a car from the dealer is not a basis for releasing him from liability.

This conclusion is confirmed by our judicial practice in disputes over warranty repairs of a car.

“.. The defendant’s reference to the fact that the troubleshooting was not carried out due to the fact that the plaintiff did not provide the car to the service center cannot be taken into account, since R-Motors LLC offered to replace the HMI module after the point established 1 of Article 20 of the Law of the Russian Federation “On the Protection of Consumer Rights” has a 45-day period for eliminating deficiencies. Previously, the plaintiff was not asked to present the car to a service center for repairs.”

From the Determination of the St. Petersburg City Court No. 33-16586 dated September 12, 2016

Violation of the warranty period for car repairs

The warranty repair period is considered violated upon expiration of:

• the minimum period objectively necessary for repairs;
• period agreed upon by the dealer and the car owner in writing, but not more than 45 days

If the repair duration is longer, the following consequences occur:

• You can demand a penalty from the dealer in the amount of 1% of the price of the car for each day of delay. With a car price of 1.5 million rubles. it will be 15,000 rubles. in a day
• You can request a replacement car or a refund for it
• You can claim compensation for moral damages
• The dealer must reimburse you for all damages, including rental car and attorney fees.
• If the case goes to court, a fine will also be collected from the dealer: the court will add another 50% to all amounts of money collected from you. When collecting money for a car worth 1.5 million rubles. you will be awarded an additional 750,000 rubles.

Many lawyers would now argue with us and say that it is impossible to return the money for the car under such conditions. But judicial practice confirms our position:

“Violation by the seller of the deadlines for eliminating the defects of a technically complex product specified in Article 20 of the Law of the Russian Federation “On the Protection of Consumer Rights” is an independent basis for the consumer to present demands for refusal to fulfill the sales contract and for the return of the amount of money paid for the product. The presentation of such demands by law is not due to the materiality of the defects, or the impossibility of using the goods for their intended purpose, or the establishment of the seller’s guilt for the reasons for violating the deadlines for eliminating the defects of the goods.”

From the Determination of the St. Petersburg City Court No. 33-16586 dated September 12, 2016

From the above judicial act the following follows:

1. If the warranty repair period is violated, this is enough to demand a replacement of the car or a refund for it.
2. The significance of the defect, the impossibility of use, the fault of the seller do not matter here

Refund is your right. You can always wait until the repair is completed and demand payment of a penalty for the period of delay allowed by the dealer.

When submitting claims to an organization authorized by the manufacturer, you must check whether the person accepting your claim (demand) has the necessary authority.

Such powers are contained in the so-called dealer agreement.

This is an agreement between the manufacturer and a legal entity in the Russian Federation that carries out maintenance and repair of vehicles, as well as accepting claims.

Sample claim for violation of warranty repair period

claims in doc format. you can here

Source: https://potreballiance.ru/sroki-garantijnogo-rjemonta-avtomobilja

Warranty period for car service work

Because, in accordance with the provisions of the Law, the obligation to provide warranty repairs is assumed by the seller.

The service center cannot assume warranty obligations, which is why the demand from them is low. According to the Consumer Protection Law, manufacturers are responsible for ensuring that their products operate without interruption during the warranty period.

The contract concluded between the buyer and seller must contain terms that comply with legal requirements. At the same time, there should not be a deterioration in conditions for the buyer. The seller can only improve them.

If you are interested in the conditions under which warranty repairs are possible, please read the contents of the service book. This document is drawn up by the manufacturer and is located with all technical and other documentation for the car.

Warranty for spare parts

articles: Car warranty repair period according to the law First, let’s understand the concepts so as not to confuse the warranty period and the warranty repair period.

The warranty period is the period of time during which, if the consumer discovers defects in the product, the seller is obliged to satisfy his requirements, provided for in Article 18 of the Law on the Protection of Consumer Rights. The above article includes a number of requirements, including “free elimination of defects in the product” .

Warranty car repair is the satisfaction of the consumer’s request for free elimination of car defects during the warranty period.

Responsibility for excess:

Liability will depend on the type of insurance (MTPL or CASCO), as well as on who violated the obligations (service or insurance).

Guarantee for car service work according to the consumer protection law

Attention How often repair periods are extended without the client’s consent. Or the craftsmen do not allow you to control the progress of repair work. Another problem is the lack of spare parts or suppliers take too long to deliver them.

And how much trouble a poorly executed repair can cause. The consequences can be quite severe, even catastrophic.

The car can burn out or get into an accident due to breakdowns. The result is repairs, waiting and new malfunctions.

Knowing his rights, the owner of a faulty car can easily avoid problems caused by negligent repairmen.

A separate article can be devoted to the problem of poor-quality repairs.

There is one more feature in a car service - they repair something you didn’t ask for, and then demand you pay for the costs.

Our guarantees

Conditions and terms of warranty.

1. General Provisions

MT-KAR LLC CONFIRMS THAT THE REPAIR WORKS MENTIONED IN THE ORDER WERE PERFORMED USING THE REQUIRED MATERIALS AND WITH APPROPRIATE QUALITY.

Warranty obligations do not apply to malfunctions and damage resulting from violation of the rules of operation, care and maintenance of the vehicle.

2.

Guarantee period

2.1. The warranty period for repair work is 180 (one hundred and eighty) calendar days or 5,000 (five thousand) kilometers, whichever comes first.

2.2. The warranty period for electrical work is 30 (thirty) calendar days.

2.3.

• Deprivation of the right to free repairs
• Document flow
• Terms and periods
• Reasons for refusing a free repair
• How to deal with refusal?
• Car owner's rights
• Car service guarantee for car repair work
• Regulation
• Agreement with a car service: how to properly formalize the relationship with the contractor
• Car repair period: general provisions
• It takes a long time to repair a car under warranty
• Maximum car repair time:
• Responsibility for excess:
• Responsibility for excess:
• Responsibility for excess:
• Regulations on technical maintenance (Regulatory repair periods)

Warranty obligations do not apply to malfunctions and damage resulting from violation of the rules of operation, care and maintenance of the vehicle.

2.1.

If the contract specifies a warranty period for a component product and component part of the product that is shorter than the warranty period for the main product, the consumer has the right to make claims related to defects in the component product and component part of the product if they are discovered during the warranty period for the main product. product, unless otherwise provided by the contract.

If a warranty period is established for a component product that is longer than the warranty period for the main product, the consumer has the right to make claims regarding defects in the product, provided that the defects of the component product are discovered during the warranty period for this product, regardless of the expiration of the warranty period for the main product.

In accordance with Part 2 of Article 18 of the Federal Law of December 10, 1995

Important The warranty period for repair work is 180 (one hundred and eighty) calendar days or 5,000 (five thousand) kilometers, whichever comes first.

2.2. The warranty period for electrical work is 30 (thirty) calendar days.

2.3.

The warranty on new original spare parts is 180 (one hundred and eighty) calendar days or 5,000 (five thousand) kilometers.

2.4. The warranty for new non-original spare parts is 14 (fourteen) calendar days.

2.5.

If any irregularities in the operation of the vehicle are detected after repair work or replacement of spare parts provided by the MT-KAR LLC service, you should immediately contact the MT-KAR LLC service.

How to calculate the warranty period correctly

The courts often consider cases to determine the day from which the countdown of the time period allotted for the warranty repair of a vehicle began.

Situations in which the owner of a vehicle contacted the salon with a requirement to carry out warranty repairs, and he was asked to come back after a while, motivating the delay by heavy workload or lack of spare parts, occur very often.

From what day should a citizen who finds himself in a similar situation begin to calculate the period allotted for warranty repair work?

Remember! During legal proceedings in these situations, car dealerships take the position that there was no violation of the period allotted for warranty repairs.

By the way, if there is no indication that the estimate is approximate, it automatically becomes firm. A firm estimate implies its immutability, that is, you cannot reduce it, and the STO cannot increase it.

Although in some situations it is possible to influence the size of the estimate, we are talking about an increase in the cost of spare parts, labor and other nuances that were impossible to foresee. In the event that you do not agree to change the firm estimate, the service station may terminate your contract with him through the court.

If the contractor sees the need to increase the estimate, he is obliged to warn you. If you refuse, the service has the right to terminate the contract. Moreover, his demand for payment for work performed complies with the law.

In reality, the main reason for missed deadlines is the heavy workload of car services.

Attention! Our qualified lawyers will assist you free of charge and around the clock on any issues. Find out more here.

Car owner's rights

A citizen who contacts a service station has the right to timely provision of vehicle repair services. At the same time, the quality of the services provided must meet the requirements.

Please note! In the process of providing services, a citizen can:

• monitor the progress of repair work without interfering with the production process,
• terminate the contract for the repair of a vehicle unilaterally. In this case, the citizen will be obliged to pay for the work actually completed at the time of termination of the contract. We specifically note that if the station has performed work not specified in the contract, the citizen is not obliged to pay for this work,
• receive the vehicle after making the final payment for properly performed repair work,
• Having received the car, personally check the quality of the work performed, make sure that the vehicle was not damaged during the repair process,
• if deficiencies are discovered in the work performed, inform the authorized representative of the station about this and demand that the identified deficiencies be eliminated without any additional payment,
• if there are complaints about the quality of repair work, refuse to sign the certificate of completion and notify the service station in writing about the identified deficiencies,
• if, within a reasonable time after repair work, deficiencies are discovered in the vehicle that were hidden at the time of signing the certificate of completion, the citizen has the right to send a claim to the service station demanding that the identified deficiencies be eliminated,
• If, during the process of repair work, the vehicle, through the fault of the service station employees, received damage that is incompatible with further safe operation, the citizen has the right to demand the provision of an equivalent vehicle. The station is given three days for this. If an equivalent vehicle is not provided, the station is obliged to compensate the citizen for the cost of the damaged vehicle in double amount,
• If a citizen has doubts about the quality of the repair work, an independent examination can be carried out. Initially, the costs of expert services are paid by the citizen, but if suspicions are confirmed that the quality of the work does not meet the requirements, the station will be obliged to reimburse the costs of the examination,
• In case of failure to meet the repair deadlines, the citizen has the right to demand payment of a penalty for each day of delay.

What to do if the dealer takes a long time to repair the car?