Exchange and return of carpets
If there is a conclusion from an authorized service center about a manufacturing defect, we will issue a refund within 5 working days from the date of receipt of the goods. We will accept the goods within 14 days from the date of delivery of the goods to you completely free of charge and return the money in a way convenient for you.
Construction materials left in excess after completing the planned work can also be returned to the store if the packages of bags, for example, with putty or rolls of wallpaper were not damaged, and the quality of the product remained one hundred percent. About return periods and required documents All basic conditions for returning goods to the Leroy Merlin network can be clarified on the website.
Is it possible to return money for an expensive product (fur coat) purchased at a Megahand store? When I bought it, I didn’t find any defect, but the first time I went out in the fur coat and raised my hand, it tore, and it tore badly, and it became clear that this would not be the last time. I paid 7,000 for a fur coat instead of 23,990 (there was a good discount).
If the online store does not notify the buyer about the return period, the consumer has the right to return the fabric within 90 days from the date of receipt of the parcel.
Is it possible to return a door handle or exchange it with an additional payment?
These may be the following laws and articles:
- Article 15 (if there is a need for compensation for moral damage).
- Article 20 (on the elimination by the manufacturer of detected defects in goods).
- Article 21 (return of goods of poor quality).
- Article 25 (exchange of low quality goods).
The complaint is written in two copies and served in the presence of witnesses. Is it possible to return a door if the handle is broken? It happens that the seller refuses to accept your claim personally, then we will send it to the seller’s address by letter with an inventory and receipt of receipt, the notification will be proof that you sent the claim to the seller. We also count 10 days from the date of receipt and if there is no response to the claim, then we go to court. You can sue yourself, or hire an experienced lawyer for this matter.
Which products can and cannot be returned to the store?
If the seller (authorized person) does not satisfy your demands pre-trial, you must go to court. Going to court requires legal qualifications, so to conduct a case in court, we recommend turning to professionals.
However, it must be borne in mind that only those fabrics that were of proper quality at the time of purchase cannot be returned.
Yes, with the seller's consent it is possible. You can submit a Claim (2 copies), the main thing is that your copy is stamped with a seal, entry number and signature; if it refuses to accept, you can send it by registered mail with notification and inventory, you can indicate what. Did you like the answer? Support a lawyer Russia,
The consumer has the right to exchange a non-food product of proper quality for a similar product from the seller from whom this product was purchased, if the specified product does not fit in shape, dimensions, style, color, size or configuration. The consumer has the right to exchange non-food products of proper quality within fourteen days, not counting the day of purchase.
We bring to your attention, in accordance with the legislation of the Russian Federation on the law of consumer rights, cut material (carpet runners, cut carpets) cannot be returned or exchanged!
In order for the return of a quality item to be successful, it is necessary to: make sure that the product has retained an acceptable appearance and has no signs of use; find a receipt confirming the date and place of its purchase; make sure that the product is not on the non-returnable list. This is due to the fact that many modern monitors distort color reproduction. The exchange will be carried out as soon as possible. If the required carpet is not in stock, you can also choose another carpet, or wait for the exact carpet you ordered to arrive. Or refuse the carpet altogether and receive the money previously paid.
Do not forget that, according to the law on the protection of consumer rights, all textile goods, cable products, finishing and construction materials and many other products that are sold by the meter cannot be exchanged or returned. All comments on the appearance of carpets are accepted exclusively at the time of transfer of goods from the forwarder to the consumer.
This is due to the fact that many modern monitors distort color reproduction. The exchange will be carried out as soon as possible. If the required carpet is not in stock, you can also choose another carpet, or wait for the exact carpet you ordered to arrive.
The buyer can order an examination from a (third-party) organization or enterprise that is not interested in the outcome of the conflict.
If upon acceptance of the goods we discover defects, significant defects (cuts, tears, etc.) or other discrepancies with the order placed (wrong pattern, color, etc.), we will replace this product free of charge with the correct one, provided that its original condition is intact. kind.
They appeared quite recently and by their design are much more complex devices that allow you to use the Internet.
Also, the color of the product displayed on your computer may differ from actual color depending on your screen settings.
An exchange of a non-food product of proper quality is carried out if the specified product has not been used, its presentation, consumer properties, seals, factory labels are preserved, and there is also a sales receipt or cash receipt or other document confirming payment for the specified product.
Specialists will accurately determine the cause of the malfunction, and if there is a manufacturing defect, and not the consumer’s fault, then the funds will be returned or offered a replacement for a sample of a similar product of proper quality. Products that have become unusable due to the fault of the consumer cannot be exchanged or returned. In difficult cases, an examination will be needed, based on the results of which the dialogue on return will be continued. The store may offer to fix minor problems on its own, after which the repaired item will be at the disposal of the person who bought it. Money for a device that is not working due to the fault of the manufacturer will be returned in full.
The color did not match, and when stored in a warehouse, creases formed on the carpet. The seller assured that they will smooth out over time, but I doubt it.
However, if your error was discovered when resolving the issue on the part of the store, you will have to pay for the examination.
If in 2020 you wondered whether it is possible to return a carpet back to the seller after purchase (to a store or an individual) and get money, read the article and find out in what cases it is possible to return a carpet and how to do it.
The buyer broke the handles, can I make a return?
It is desirable that there be labels, tags and samples on it.
- It is necessary to present a sales or cash receipt, which will confirm that the accessory was purchased in this particular salon within two weeks.
- The appearance of the bag should not be damaged.
Application for returning goods When you arrive at the store, you should fill out two copies of the application for returning goods. Sometimes in such cases, an additional examination is required to examine the shortcomings of the item, for which another 20 additional days are allocated. If the product is out of stock at the store, another month is added for its exchange.
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Actions of the buyer in case of refusal As soon as possible after detection of defects, the buyer must file a complaint addressed to the director of the retail outlet, referring to the legislation of the Russian Federation. If the seller does not react to the application in any way, you need to act more decisively.
Returning items of inadequate quality
If you refuse to fulfill the contract for the purchase and sale of a carpet, the seller (authorized person) has the right to demand that you return the faulty carpet. ATTENTION! Colors in the website catalog may differ from the colors of real samples due to distortion of electronic color rendering.
It’s interesting how this mat can be similar to toothbrushes, even if the packaging says that it is designed for precise mouse positioning. What kind of hygiene are we talking about? Explain. The message has been edited as follows. 01 June 2007 - 20:23 What is this? In my opinion, they just cheated me.
Please pay special attention to the fact that the colors of the carpets shown in the photographs of the online store website may differ slightly from the color of the actual products due to distortions in color transfer by digital devices.
The law obliges the entrepreneur (seller) to replace a low-quality product with a similar quality one, or return the money to the client within a week, and in the case where quality control is required by the manufacturer (importer) - within up to twenty days.
To be fair, it should be noted that fooling our brother would be difficult or even impossible if the authors of regulations expressed their thoughts in the adopted documents clearly and concisely. For example, item 4 would be more correctly formulated as follows: “Any goods sold by the meter,” and item 5 as follows: “Linen and hosiery.”
In this case, the seller must refund the price paid for the fabric. He must do this no later than three days from the moment the person made a request for an exchange. If desired, both parties can agree - as soon as the supplier delivers the required products, the seller will notify his client about this.
The store may subsequently not sell these three and a half meters of linoleum, which means the company will suffer losses,” the expert explained. – This applies to all construction and finishing materials that are sold by the meter.
Trading organizations and entrepreneurs try to avoid conflicts and, as a rule, never bring matters to trial.
Imagine that you purchased a set of bed linen produced by the Ivanova factory, made from “reaper” fabric, and only at home you read on the label that this word the manufacturer does not call cotton fabric, which is most suitable for sleeping, but a mixture of cotton and polyester fiber, and in unknown proportions.
The appearance of a list of goods that are prohibited from being exchanged or returned has also led to a negative effect in the form of situations where sellers post warning signs stating that you cannot exchange or return their goods. You can exchange it within two weeks if there are significant deficiencies, but if you are refused, ask for a written refusal.
If a similar product is not on sale on the day the consumer contacts the seller, the consumer has the right to refuse to execute the sales contract and demand a refund of the amount of money paid for the specified product.
According to the Decree of the Cabinet of Ministers of Ukraine dated March 19, 1994 “On the implementation of certain provisions of the Law on the Protection of Consumer Rights,” the list of goods of good quality that are not subject to exchange or return includes meter-sized carpet products.
If the consumer does not agree with the expert conclusion, he has the right to challenge it in court.
In this case, the buyer is not required to know the reasons for the markdown. Discounts have the same principle of action on the part of the seller and are analogous to markdowns.
If a similar product is not on sale on the day the consumer contacts the seller, the consumer has the right to refuse to execute the sales contract and demand a refund of the amount of money paid for the specified product. The consumer's request for a refund of the amount of money paid for the specified product must be satisfied within three days from the date of return of the specified product. Returns and exchanges of goods are carried out in accordance with the Consumer Protection Law. (Approved by decree of the Government of the Russian Federation of January 19, 1998.
Can door handles be exchanged or returned?
Please be aware that in cases of consumer rights protection there is no state duty to be paid, part 3 of Article 17 of the Law on the Protection of Consumer Rights. In the statement of claim you need to indicate which rights have been violated, it is best to refer to Article 18 of the Law on the Protection of Consumer Rights, namely, parts 1 and 6 of this article. How to get money back for a defective product? Here I think it is necessary to refer to the cost, what material the bag is made of, its size and other properties, that is, if you want to return the money and return the product of proper quality, you must do your best to prove that what the seller is offering you in return is not similar product and does not suit you. But you shouldn’t take the situation to the point of absurdity; you can always reach an agreement.
