How to write a complaint to the Ministry of Health of the Russian Federation?

Many citizens have to deal with poor-quality medical care, violation of patients' rights, as well as rudeness and rudeness of doctors. One of the effective ways to restore justice is to appeal the actions of medical personnel to the Ministry of Health.

In this article we will consider in what cases you can file an appeal to the Ministry of Health, how to correctly write and submit a complaint, how long it takes to consider it, and where to go for help in filing a complaint.

When can you file a complaint with the health department?

The reasons for filing a complaint with the health authority are varied. The subject of the proceedings are serious violations that can lead to deterioration in the citizen’s health.

In practice, the following situations become reasons for contacting the Ministry of Health:

• poor-quality provision of medical services (violation of procedures and standards);
• charging for free medical care;
• refusal to admit a patient;
• refusal to provide emergency medical care;
• failure to provide medical documentation;
• violation of ethics and deontology (rudeness, rudeness);
• disclosure of medical confidentiality;
• failure to fill out a medical card or indicate incorrect information in it;
• refusal to provide preferential medications;
• extortion of a bribe.

It is important that the citizen has evidence confirming the presence of one of these circumstances. In this case, the complaint will be justified and penalties will be applied to the guilty person.

You should know! Before filing a complaint with the Ministry of Health, we recommend trying to resolve the issue through the head of the department, deputy chief physician for medical treatment, or chief physician. These persons promptly consider citizens' requests regarding the provision of medical care. For example, residents of Moscow and the Moscow region can call the numbers listed on the website of the city health department mosgorzdrav.ru.

Grounds for filing a complaint with the Ministry of Health

You can complain to the Ministry of Health if the following circumstances occur:

• providing medical care with a delay (cases have become more frequent when people in need of emergency medical care cannot wait for it - the ambulance does not show up for a long time;
• doctors refuse to admit the patient or provide necessary hospitalization;
• the patient is denied registration;
• incorrect diagnosis;
• improper treatment of the patient (hospital staff are negligent towards the patient);
• the patient was mistakenly prescribed the wrong drugs;
• the patient's condition has worsened due to the chosen treatment method;
• due to the actions of the staff of the medical institution, the death of the patient occurred;
• unreasonably inflated prices for medical services;
• cases of bribery;
• in case of unsuccessful consequences of the prescribed treatment (surgical or procedural);
• employees are rude to patients;
• doctors refuse patients, and their decision is not justified.

The above list is not complete and can be supplemented with other situations almost indefinitely. Of course, doctors, like all people, make mistakes. However, if such mistakes are made in medicine, and their reasons are laziness and irresponsibility, complain to the Ministry of Health.

How to write a complaint to the Ministry of Health?

The complaint can be drawn up in any form outlining the circumstances describing the main points of the conflict. In order to correctly write a document, we suggest using step-by-step instructions developed by the lawyers of our website.

Step 1 – Filling out the request header

Drawing up a document begins with filling out the “header”, which is placed in the upper right corner of the A4 sheet. The applicant writes the exact name of the executive authority dealing with health issues. The position and full name of the authorized official and the location address of the department are also indicated here.

Next, fill in the patient information:

• FULL NAME;
• residential address;
• contact information (phone, email).

Important! It is advisable to indicate your exact date of birth, since to carry out an investigation into the complaint, a specialist from the Ministry of Health requests medical documentation from the medical institution. Identification of the applicant among persons with similar full names is carried out by date, month and year of birth.

Step 2 – Description of the conflict situation

The main part of the appeal sets out the essence of the conflict. The citizen indicates the following information:

• circumstances of receiving medical care;
• position and full name of the medical worker;
• a list of violations and a description of illegal actions;
• references to the rules of law that are violated.

The text should be concise and succinct. If the application is written by hand, you need to make sure that the handwriting is legible and easy to read.

Step 3 – Formulation of the pleading part of the complaint

The complaint ends with specific demands for an inspection of the medical worker. If a fee is illegally charged for free medical care, the patient has the right to ask for assistance in returning the money.

At the end, a list of applications is compiled, which includes supporting documents. Then the applicant’s signature and the date of filing the application are placed.

Time limits for consideration of a complaint filed with the Ministry of Health of the Russian Federation

If a written appeal does not contain information (full name, address) about the citizen who sent it, no response can be expected, since the complaint will not be considered.

Part 1 of Article 12 of Federal Law No. 59 “On the procedure for considering citizens’ appeals” determines the period for consideration of written appeals submitted to a government body or official equal to 30 days (calendar). The deadline starts from the day the complaint is registered in the appropriate journal.

How to file a complaint with the Ministry of Health?

There are several ways to submit an appeal to the Ministry of Health. Let's look at some of them so that we can choose the most suitable one.

Personally

The easiest option is to visit the department and submit a complaint to the employee responsible for receiving incoming correspondence. One copy of the document is accepted for registration, the second copy is affixed with an incoming stamp, after which it is returned to the applicant.

By mail

If a citizen does not have time to visit the department, he can send documents by mail. You should issue a registered letter with notification and use the services of the Russian Post or courier service. After receiving the correspondence, a notification with a note from the addressee is returned to the sender.

Through the Internet

Currently, the possibility of filing a complaint via the Internet is available in the Russian Federation. Thus, a citizen can use the electronic application form on the website rosminzdrav.ru/reception/appeals/new. It will be enough to fill out the required fields and attach supporting documents.

Via hotline

Medical institutions are required to post on their stands and websites information about hotline numbers, by calling which the patient can leave their request and receive a quick solution to the problem. You can use the Russian Ministry of Health service roszdravnadzor.ru/pages/call, which allows you to find a hotline phone number for a specific region. Similar information is posted on the Roszdravnadzor website rosminzdrav.ru/hotline.

Drawing up a complaint

Any complaint, including a complaint to the Ministry of Health, contains a standard set of structural elements, namely:

1. name of the body to which the complaint is sent. In our case, this is the Ministry of Health of the Russian Federation;
2. Full name, address, contact details of the applicant;
3. a descriptive part that gives an idea of ​​how and for what reason a controversial legal relationship arose: I was in the hospital, called an ambulance, did not find the right medicine, etc.;
4. a reasoning part explaining why the applicant believes that his rights were violated;
5. the operative part, which includes a request. For example, “I ask you to oblige the head physician of the clinic in the city of N to give me a referral for a free diagnosis” or “I ask you to oblige the head physician of the hospital in the city of N to cancel the order imposing a disciplinary sanction on me”;
6. a list of attachments, that is, documentary evidence of a violation of rights;
7. date of filing the complaint and signature of the applicant.

As part of this consultation, we have developed and made available for download a standard sample complaint to the Ministry of Health. You just need to personalize it to suit your specific circumstances.

Video: chaos in the clinic

Please note that the site tools allow you to save the text you typed and sent in electronic form to create a personal archive in a file on the hard drive or other electronic media of the user’s computer immediately after sending and the appearance of the corresponding information message by clicking on the “Save text in electronic form” button to a *.docx file."

I ask you to help us who are sick. Complaint to the Chekhov Polyclinic, Moscow Region. specifically to the doctor - oncologist Anna Vyacheslavovna Khotuleva.

You should write a complaint against the doctor in 2 copies and send it by registered mail or deliver it in person. You can submit a complaint through the official website of the Ministry of Health. Important! A complaint to the health department is a kind of “heavy artillery” that allows you to solve serious problems.

The website of the Department of Health says that for students at the Sechenovsky Pre-University, an application for a targeted direction is issued by the Pre-University. Can a general education school with a medical class issue an application?

Tatyana, schools DO NOT have the right to issue this petition, since these are targeted areas for training, financed from the budget of a constituent entity of the Russian Federation.

How to return money for a service not provided? Where to complain about the rudeness of the seller? You can get answers to these and many other questions that interest any consumer by asking an online lawyer.

When entering the Russian Academy of National Economy and Public Administration under the President of the Russian Federation, a mandatory preliminary medical examination (examination) is not required.

RANEPA cooperates with leading foreign educational institutions. Double degree and internship programs provide training at partner universities in the UK, France, and the Netherlands (full information in the “International Partners” section). In addition, there are exchange programs with partner universities abroad. Foreign languages ​​at the Academy are taught at the level of the best linguistic universities.

Unfortunately, complaints about unlawful actions (and sometimes inaction) of medical workers are not uncommon today. No one is immune from the indifference, rudeness, and unprofessionalism of doctors. Therefore, it is extremely important to know how to protect your rights and achieve justice. In this article we will talk about how to correctly draw up and where to file a complaint against health workers.

To send a negative review about a clinic in Moscow, just go to the official website of the Ministry of Health of the Russian Federation. Next, you need to select the “Public Reception” section.

What are patient complaints against doctors? In this case, this concept can be looked at from two sides. First of all, this is a set of actions aimed at holding the doctor accountable for his unprofessional behavior. Also, a complaint is a special document that serves as the basis for contacting the relevant employees or authorities.

No paper will reflect the entire essence of the current situation. Therefore, you can make an appointment with the Deputy Minister of Health.

You can also file a complaint with the Ministry of Health. The advantage of this option is that you can file a complaint in one of the ways convenient for you: in person, by mail, by calling a hotline, or by leaving a request on the official website.

HELP! WE BEG! if there is at least 1 chance of recovery, HELP us take advantage of it!!!!! help us get a quota for the rehabilitation of our daughter abroad before time is lost! time passes by hours and days…. WE HOPE! and WE BELIEVE that YOU will help us! Let our daughter know the Joy of motherhood and not remain disabled!

Is it possible to somehow hold such a medical worker accountable? And what to do if the management of the medical institution where the violation occurred does not take any measures?

The data of the authors of these requests is considered and stored in accordance with the requirements of Russian legislation for the processing of personal information of citizens.

Methods for submitting an application to the MZRK

The official website of the government agency contains information regarding citizens’ appeals.

So, the ways to file a claim are as follows:

1. Electronic. To do this, you need to go to the website page in Menu-General information-work with the population, where you select the tab to submit an application through the e-government portal. Especially for the convenience of smartphone users, consumers are invited to download the egov mobile application, which will simplify the appeal procedure.
2. At a personal reception. The Ministry must necessarily provide for a method of personal communication between the population and officials. Particularly important officials receive appointments according to the established schedule; these employees are the minister, his deputies, and the executive secretary. As a rule, personal appointments are held at least once a month. The schedule of hours and days for the visit must be made known to people by the responsible staff of the apparatus. The schedules are compiled quarterly, they can be found on the ministry’s website, in the same column working with the population, and they are also posted in the government building. It is necessary to prepare well for a personal meeting; you should prepare questions that concern the visitor in advance. If the problem concerns an incident or a large amount of documentation is attached to the application, the applicant has the right to write a statement and then he will be given a written response. This format is also used when the letter requires more detailed consideration, or if circumstances need to be verified.
3. The Ministry of Health website contains numbers where a person can call and talk about their problem; each locality has its own helpline.
4. Send a letter by mail. The applicant must state his demands, concerns and complaints on paper and send by mail to the address of the ministry or structural unit (department) in whose department the problem is located. To ensure that the letter is not lost, you should send it in the recommended way with notification. Then, after receiving the letter by the authority, the sender will receive the appropriate paper confirming the fact of transmission.

There is also an interesting question-answer function in electronic form.

Appeals in the section are grouped according to thematic principle:

• quality of medical services;
• organization of medical care;
• provision of medicines free of charge.

After the subject in the next column, the user can read the full text of the complaint and click on the “response” link to obtain the contents of the authority’s response letter.