Complaint against the Ministry of Education of the Moscow Region

The state has given the executive branch a set of powers to manage affairs of state importance. The activities of structural organizations are aimed at organizing the implementation of the Constitution of the Russian Federation and legal acts of the state. Regional sectoral bodies include the Moscow Department of Education. It operates in the field of education and controls the functions of school, preschool, vocational and higher education institutions. As soon as a controversial or conflict situation arises with the management of any educational institution, a complaint or petition is submitted to the department.

Authority's powers

To navigate the list of questions that can be addressed to the department, you need to know its area of ​​competence. Basic rights of the Moscow department:

1. Monitoring the implementation and compliance with the provisions of legislative acts relating to education.
2. Development and issuance of instructions and orders.
3. Creation of methods for educational institutions.
4. Distribution of budget funds, control over their use.

An appeal to the Moscow DO can be made in case of any discrepancy with the legislation on the listed issues.

Legislative support

There is a list of legal acts regulating the work of the body.

There are also territorial laws that regulate relations on educational issues.

Design rules

As with any other similar correspondence, you first need to draw up the header of the document. Since the sender can be an individual, a team or an organization, the header of the application can take different forms.

If the addressee is an individual or a group of individuals, the following details are indicated in the upper right part of the sheet:

• to whom the document is addressed, for example, “Minister of Education and Science of the Russian Federation O.Yu. Vasilyeva";
• Below you can indicate the Deputy Minister “Deputy Minister of Education and Science of the Russian Federation V.V. Pereverzeva";
• Full name of the sender “From Petrov P.P.” or the team “From a group of teachers of GBOU Secondary School No. 292, St. Petersburg”, at the end of the letter the surnames, initials and signatures of all members of the team are noted;
• postal address, place of residence, and e-mail.

If the sender is an organization or institution, usually the following details are indicated in the upper left corner of the page:

• organization logo;
• full name of the organization;
• mailing address;
• telephone, fax, e-mail;
• at the end of the document in the lower left corner with a signature, the director of the institution “Director of the Lyceum “Physical and Technical School” P.P. is noted. Petrov."

In both cases, the date is placed at the bottom right of the page.

Each individual prop element must begin on a new line.

Basic Concepts

Knowing the area of ​​personnel responsibility helps to correctly assess the situation.

If controversial situations arise on any of the issues, citizens have the right to file a complaint. In cases where the violation is classified as criminal, an application is submitted to the appropriate structures. These include the prosecutor's office, courts, and police.

Application to the Department of Education

To the Department of Education of the City of Moscow, Moscow, Semenovskaya Square, building 4

from: (full name)_________________________________________ (address)_______________________________________ (full name)_______________________________________ (address)_________________________________ (full name)_______________________________________ (address)_______________________________________

STATEMENT We: __________________, ____________________, ____________________ cannot help but react to the negligence of the teacher, which leads to constant nervous stress and psychological distress in our children. Our children - _____________, __________________, ________________ are students of the __ "__" class of the State Educational Institution Secondary School No. ____. In accordance with Federal Law No. 3266-1 “On Education” of July 10, 1992, education is understood as a purposeful process of education and training in the interests of the individual, society, and state, accompanied by a statement of the achievement by a citizen (student) of educational levels (educational qualifications) established by the state. Based on Part 1 of Art. 51 of the Federal Law “On Education”, an educational institution creates conditions that guarantee the protection and promotion of the health of students and pupils. The homeroom teacher of __ "__" class is ___________________________________. We believe that ________________ does not properly fulfill his duties as a teacher, both in teaching and in educating students, and does not comply with pedagogical ethics when communicating with students, which is expressed in the following: __.__.____g. __________ unacceptable methods of education and training were applied to __________, namely: ____________ repeatedly participated in festive events, but __________, for unknown reasons, did not award him with a diploma, unlike other students, for far-fetched reasons, skips him when surveying students, his notebooks were not checked , while the notebooks of the rest of the students were checked properly. Due to the fact that _______________ is being observed at the Semashko Children's Medical Center by a neurologist with a diagnosis of attention deficit hyperactivity disorder, which is known to the class teacher, the current situation has negatively affected the mental and emotional development of ____________________________, as well as his state of health. These circumstances served as the reason for contacting the director of the State Educational Institution Secondary School No. ____ ___________ with a statement asking to clarify the situation. According to the response to the application, in order to investigate the circumstances set out in the application, an internal school commission was organized and an inspection was carried out. The commission found that workbooks and diaries are checked regularly, and grades are posted in the class register daily. There is no decline in my son's current grades. My son was interviewed during the lessons he attended. The lessons were conducted in a calm, friendly atmosphere. Based on the facts that took place during the period from __.__.____. on __.__.____, the commission had a conversation with ________________ about compliance with the rules of pedagogical ethics with students. Based on the results of the commission, the director of the educational institution ____________ imposed an administrative penalty on teacher __________. We consider the work of the commission to be formal and ineffective, because Based on the results of her work, it was established that there were no violations committed by ________________, but an administrative penalty had to be imposed. This inconsistency indicates the desire of the school administration to satisfy the requirements of ______________, limiting itself to sending a notice of the imposition of an administrative penalty, instead of studying the current situation and taking appropriate measures. Thus, the teacher of GOU Secondary School No. ___ ___________________ showed disrespect for the human dignity of the student _________________, i.e. committed a violation of the requirements of clause 6 of the Law of the Russian Federation “On Education” No. 3266-1 of July 10, 1992, according to which Discipline in an educational institution is maintained on the basis of respect for the human dignity of students, pupils, and teachers. The use of physical and mental violence against students and pupils is not permitted. In addition, in __.__.____ _____________ showed unacceptable methods of education and training towards ______________, which were expressed in the fact that _______________________________. The mistakes made by ______________ were ridiculed by ____________ in the presence of all the students of __ “__” class, and ___________ himself was subjected to insults from _________________. __________________’s husband turned to the director of ____________’s school for clarification of the situation, and in the evening of the same day, _______________, in a telephone conversation with ______________, said that the facts cited by their son did not correspond to reality, and expressed her intention to leave him “for a second year.” Due to these circumstances, ______________ often gets nervous, cries, and refuses to attend school. Thus, the teacher of GOU Secondary School No. ___ ______________ showed disrespect for the human dignity of the student _____________________, showed physical violence towards him, i.e. committed a violation of the requirements of clause 6 of the Law of the Russian Federation “On Education” No. 3266-1 of July 10, 1992. Moreover, _______________ does not monitor discipline in the class, does not show due attention and respect to students. __.__.____G. in the room __ "__" class of GOU secondary school No. ____ a student of the same class __________ kicked the student _______________ in the abdominal area. _____________ filed a corresponding complaint with the class teacher _________________. The class teacher did not provide first medical aid to ____________, but sent ____________ to class for classes, instead of taking her to the school medical worker and notifying ____________________’s parents about the incident. Moreover, ___________ advised __________ to hit ____________ three times, which indicates ______________'s promotion of aggressive behavior and the use of methods of physical and psychological violence. Subsequently, the pain intensified and when _______________ went to the emergency room, the doctor called an ambulance, which took her to the Research Institute of Emergency Pediatric Surgery and Traumatology, where she was diagnosed with a bruise in the groin area. __.__.____G. __________'s mother was at a reception with the director of secondary school No. ___ _____________, at which she spoke about the incident. ___________ said that she would definitely look into what happened and take appropriate measures. In turn, __.__.____g. I was invited to a reception with ________, which was also attended by ____________, who showed excessive nervousness and accused ___________ of disseminating information that was not true. Constructive dialogue did not take place. Subsequently, I received a notification from the director of GOU Secondary School No. ___ that ___________ was reprimanded, which, in my opinion, given the circumstances of the incident, is an insufficient disciplinary measure. Based on Art. 51 of the Law, responsibility for creating the necessary conditions for study, work and rest of students, pupils of educational institutions lies with officials of educational institutions in accordance with the legislation of the Russian Federation and the charter of the educational institution. Thus, GOU Secondary School No. ____ and teacher _____________, who is its employee, must bear responsibility in accordance with the provisions of Art. 32 of the Law of the Russian Federation “On Education” No. 3266-1 of July 10, 1992, which establish that an educational institution bears responsibility in the manner established by the legislation of the Russian Federation for: 1) failure to perform functions within its competence; 2) implementation of educational programs not in full in accordance with the curriculum and schedule of the educational process; the quality of education of its graduates; 3) life and health of students, pupils and employees of an educational institution during the educational process; 4) violation of the rights and freedoms of students, pupils and employees of an educational institution; 5) other actions provided for by the legislation of the Russian Federation. The situation that has developed due to the fault of _______________ can negatively affect the mental and emotional development of our children, as well as the formation of their personality. Unfortunately, our children had to deal with the callous attitude of the teacher ____________ (if she has the right to be called that) towards her duties. She has no sense of responsibility and no desire to work with children. In accordance with paragraph 4 of Art. 56 of the Law of the Russian Federation “On Education”, in addition to the grounds for termination of an employment contract on the initiative of the administration, provided for by the legislation of the Russian Federation on labor, the grounds for the dismissal of a teaching employee of an educational institution on the initiative of the administration of this educational institution before the expiration of the employment contract (contract) are: 1) repeated during the year, a gross violation of the charter of an educational institution; 2) the use, including one-time use, of educational methods associated with physical and (or) mental violence against the personality of the student or pupil; 3) appearing at work in a state of alcohol, drug or toxic intoxication. An analysis of these circumstances in their entirety indicates that as a result of the negligent, improper performance by teacher ________________ of the duties assigned to her, our children are regularly inflicted not only with psychological trauma, but also with harm to the health of our children. The presented facts allow us to conclude that ____________________ is incompatible with teaching.

On the basis of the above, -

PLEASE:

1. Conduct an internal investigation against an employee of the state educational institution “Secondary School No. ____” _____________________. 2. Create a commission to verify violations of current legislation committed by employees of the State Educational Institution Secondary School No. ___ ____________________, the circumstances of which are set out in this application, including one of the applicants in the commission. 3. Based on the results of the inspection, consider the issue of terminating the employment contract concluded between the State Educational Institution Secondary School No. ___ and __________________________.

Please notify about the decision made within the period established by law to: (full name)____________ at the address: _____________________________________; (full name)____________ at the address: _____________________________________; (full name)____________ at the address: _____________________________________.

Attachments: 1. Copy of the application ____________ to the director of the State Educational Institution Secondary School No. ___ dated __.__.____; 2. A copy of the response of the director of the State Educational Institution Secondary School No. ___ to the application _______________; 3. A copy of the application ____________ to the director of the State Educational Institution Secondary School No. ___ dated __.__.____; 4. A copy of the application ________ to the education department of __AO Moscow; 5. Copy of the complaint ___________ to the Ministry of Science and Education of the Russian Federation; 6. Copies of certificates from the Research Institute of Emergency Pediatric Surgery and Traumatology No. ___ and ___; 7. Copy of the response from the director of the State Educational Institution Secondary School No. ____ _____________

__________________ (full name) _________________ (full name)

__________________ (FULL NAME)

"___" __________________ 201_

Main reasons

Among the conflict situations, there are those that require writing a complaint:

1. A conflict unresolved at the primary level with the leadership of a school, kindergarten or other organization.
2. Incompetence of an employee of an educational institution. This could be a teacher, a psychologist, or a manager.
3. Biased attitude towards the student.
4. Violence of any level - moral, physical.
5. Difficulties with registration in an educational institution.
6. Injury to a child due to poor supervision.
7. Problems with moving in line on an electronic site.
8. Assessment of knowledge in an unfair format.
9. Demanding material contributions, bribery.

If such difficulties arise, you must seek help from the relevant authorities.

Writing Requirements

In order for the claim to be accepted for execution, the document must be written correctly. The requirements are set out in Law No. 59 of 05/02/2006. First, use a special form or sample. Among the required details:

1. Addressee and addressee data. They fit in the upper right corner and contain the correct name, full name, addresses, contacts.
2. The name of the text that contains a description of the problem. For example, “Complaint about demands for inflated contributions.”
3. The content of the claim, which clearly, in compliance with the chronology of the event, in a business style of presentation and without obscene expressions, sets out the essence of the case.
4. Important! You cannot write a demand for dismissal or a fine. The only request may be a request to conduct an inspection in order to eliminate the violation and punish those responsible within the law.
5. List of applications.
6. Date, signature.

Expert opinion

Often the nature of the complaint can be quite serious. However, violations in the preparation of the document lead to the fact that it does not reach the consideration of the Moscow Department and is returned to the applicant without a resolution. Common mistakes that citizens make:

• information about the applicant is missing completely or partially;
• illegibility of the text does not allow the document to be properly read;
• the text of the complaint contains too emotional, obscene or rude expressions;
• if there is already a court decision on this issue;
• there are advertising components;
• there are incomprehensible abbreviations;
• the appeal is repeated, it has already been answered, and the applicant does not provide new data.

In these cases, it will not be possible to obtain consideration of the claim. Therefore, those citizens who are filing complaints of this kind for the first time need to seek help from a lawyer or use a document template.

Myagkov A. E., civil law lawyer, Moscow

Preparing an appeal

First, it’s worth deciding where the future application will go. It is recommended to send it in hierarchical order - from the lowest authority to the highest. If the letter is addressed to the Ministry of Education or the Department, it is advisable to first independently understand all the details of the conflict. It is also necessary to make sure that a particular body is authorized to consider the issue addressed to it.

Written appeal

In the modern world, there are several options for submitting a written application.

The public reception area of ​​the DO is open to the public during the week from 8-00 to 20-00. On Saturday, reception of citizens is held from 9-00 to 15-00. You need to prepare 2 copies of the claim, on one of which the office puts a mark of acceptance.

If the claim is sent by postal service, the message is sent by registered mail with mandatory return receipt requested.

How can I complain to the Ministry of Education?

The easiest way is to write an email on the special website of the Ministry. The advantage is that you can write it while sitting at home, without tedious queues and traveling around the city - you just need to sit down at the computer. Many people mistakenly believe that emails are ineffective, but such statements are just an example of an outdated post-Soviet mentality. Electronic forms of communication are successfully used all over the world, you just have to understand the system. All you need to do is go to the official website of the Ministry of Education and Science of the Russian Federation, fill out a standard form and send it. The text should not exceed 2000 characters without spaces, so present the essence of the problem briefly and informatively. Don't forget to write your contact information, otherwise they won't be able to send you a response. Complaints are registered within 3 days and then sent for consideration. There is no need to pay any fees, the service is absolutely free.

Read also: How to file a complaint against the actions of a police officer

Do not forget that you will be refused consideration if your letter:

• Does not correspond to the theme of the site;
• Does not contain the name and contact information of the sender;
• Contains offensive language or threats;
• Does not comply with typing rules (contains abbreviations, letters of the Latin alphabet, text is typed in capital letters, etc.)

Option using phone

To facilitate and structure the reception of messages from citizens, several lines have been allocated in the Moscow Branch:

1. All calls are received around the clock at +7 (495) 777-77-77. The operator will need to introduce himself, provide his address and passport details, as well as the essence of the problem. After recording, the conversation is transferred for review. You will just have to wait for a written response.
2. If you have a question about registering shipments, you need to dial other numbers - or +7 (499) 369-31-48.
3. Legal entities are allocated a separate line with the number +7 (499) 369-31-42.
4. Consultations on the organization of education are held on weekdays from 9-00 to 18-00 by phone.

Before dialing the number, you should record the main points in order to clearly present them to the operator.

Options for responding to infringement of constitutional rights

It is worth writing an application to an educational institution if there are obvious corrupt demands from teachers, biased attitudes, deliberate undervaluation of grades and humiliation of the child’s dignity.
If this does not help, feel free to send a complaint to the department of the education system of the Russian Federation, which is obliged to sort out the painful issue. An effective method would be to submit a letter to the relevant Ministry of the Russian Federation. If necessary, it will ensure that you can put pressure on a negligent employee, an incompetent teacher or a school leader. Each region of our country has a local Department, including Rostov, Penza, Samara, Moscow and other regions. It is there that it is recommended to write a statement against an employee of this industry who is suspected of unprofessionalism.

Filing a claim is not as easy as it may seem at first glance. Ideally, you should have a sample of the relevant document at hand. The help of an experienced lawyer will help you avoid mistakes when drawing up paperwork and competently monitor the trial process.

A specialist will advise on a specific problem and outline the most effective ways to eliminate the problems that have arisen. Today, it is possible to obtain relevant services remotely - consult by phone or go to the appropriate website. Citizens of the Russian Federation are invited to file a complaint remotely in Moscow, Kursk, Murmansk, Penza or any other region of the Russian Federation.

Personal visit to the DO

You can get an appointment with the head of the body or his deputies only on visiting days and hours . The organization's website contains information that is updated quarterly.

You must first submit an application form.

You must bring your application to the reception address on weekdays from 8-00 to 20-00; on Saturdays, opening hours are limited from 9-00 to 15-00. The requirements for drawing up a complaint are identical to a written appeal. You must come to your appointment with your passport.

Via electronic service

The official portal of the Department allows you to contact the head directly or through the electronic reception. The website has rules for drawing up and submitting appeals, which you should immediately read.

To contact the reception, go to https://dogm.mos.ru and fill out the form fields:

Be sure to indicate your details, the type of applicant - individual or legal entity, and the response form. The text of the claim is presented competently in a business style without obscene or rude language. The chronology and sequence of events must be maintained. If there are additional documents that explain or support any actions, they are attached to the complaint and submitted at the same time.

An appeal to the manager is formed on the site https://ask.educom.ru/.

Enter the subject of the request, fill out the fields, write the text.

Additional materials are allowed to be attached up to 5 MB.

Submit a claim.

Important! After verification, all requests are published on the DO website. Your data and text will be publicly available in the “Citizens’ Appeals” section