Write a complaint about social security to the prosecutor's office: sample

Social protection services help citizens of the country receive the benefits due to them, and also establish special conditions for the living of the poor or certain groups of the population in comfort and convenience. Neglect of their responsibilities by employees of agencies protecting vulnerable groups of the population can lead to very serious consequences for citizens who are left without payments, are unable to attend certain institutions due to disability, or are unable to take advantage of legal benefits.

In these cases, the only right decision is to write a complaint against employees who violate the law and your rights.

Where to submit

There are not many instances of recourse in case of violation of your rights by social security. First, you need to resolve the issue with the very body that is violating your rights. As a rule, such actions do not bring results due to the solidarity of employees, but without such an appeal it is impossible to file a complaint with other authorities - supervisory authorities.

Social protection authorities

Resolving the issue with the authorities themselves can be very painful - the employees act together, in every possible way preventing compliance with the laws. However, this is also the most correct option, since it can lead to both a sudden positive decision and an unlawful written refusal. The latter can be appealed to other authorities.

Social security authorities must be contacted according to the hierarchy of departments: if the violation was in a local authority, you should contact the boss; if the boss is inactive or covers up for subordinates, you should contact the district authority; if everyone there has also come to the defense of “their own,” you should contact the central Department of Social Protection.

You can submit a complaint in the following ways:

Using Russian Post to send a registered letter - you need to send it to the head of the department where you decided to file a complaint;
By contacting the boss or the office of the selected unit during a personal meeting, you must receive and register a written complaint.

The complaint must be accompanied by copies of those documents that confirm the occurrence of the offense. In the text of the complaint itself, you must clearly describe the problem, without hysterics or threats, provide names, dates, times of appeals, stated reasons for refusal, or simply the words of a social security employee. You should refer to articles of laws that protect your rights. At the end of the complaint, you must demand legal action.

If you file a complaint in person, remember that an authorized person must mark its registration with the social security authority. Without this mark, the complaint is not considered accepted for consideration and may therefore be ignored. Also, complaints filled with irrelevant statements, emotional exclamations and threats should be ignored.

If within 30 days the department you contacted has not sent at least some response to your complaint, you have the right to speak about the inaction of the authority’s employees - and complain to higher authorities.

Sample complaint to social security.doc

Prosecutor's office

Law enforcement agencies monitor the observance of the rights and freedoms of citizens - they have the authority to check the activities of all organizations (including government ones) on the territory of the Russian Federation, as well as make decisions against them that cannot be ignored. Contacting the prosecutor's office with a complaint about social security can be a very effective method, especially if you already have a written refusal in your hands.

You can contact the prosecutor's office in the following ways:

In writing via mail - a registered letter sent to the address of the territorial unit (at your place of registration);
In writing in person - at a reception with the prosecutor or when communicating with the secretary (two copies are needed to mark the registration of the complaint);
Using Internet portals of the prosecutor's office - for example, through an application on the website of the Prosecutor General's Office (plus 7 days by the time of consideration).

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The principle of filing a complaint here is the same as with the social security authorities. If the local prosecutor refuses you, contact his immediate superiors. Complaints left on the website of the Prosecutor General's Office are subject to redirection to local divisions, if a decision on your issue has not been made there. If the local prosecutor’s office also refused you, the central ones will take over the review.

The response will be received within 30 days using the method you specified in the complaint. In order to speed up this process, provide the prosecutor's office with evidence of the offense - if the prosecutor does not require additional verification, the complaint can be considered in 15 days .

The last authority whose order social security will be obliged to comply with. If you are sure that you are right, file a claim against social services. It is advisable to get a lawyer for this - if after a judicial review you win the case, the costs will be recouped. The judicial authorities are able to restore justice, oblige social security authorities to pay compensation, benefits or assign legal benefits to citizens.

The statement of claim is submitted in the general manner to the magistrate at your place of registration.

Where to complain about social security in the Moscow region

» Social protection authorities deal with pensioners, disabled people, large families, low-income families, lonely old people and orphaned children. They work closely with the guardianship authorities, and also decide on the assignment of payments to all of the listed segments of the population.

The state promises to take care of its citizens, especially those who are vulnerable, but in practice the breakdowns in the bureaucratic system are so great that money does not reach the people who already live below the poverty line and need help the most.

Thus, the grounds for filing a complaint can be various issues, but most often they are related to financial problems. Among other things, citizens complain about:

Cancellation of benefits without explaining to citizens the reasons;
Delay in considering applications or making a decision;
Failure to provide or untimely provision of assistance to those in need.
Requirements for the provision of additional documents for the assignment of social payments, although according to the law, social security must request these documents from other authorities;
Ignoring oral requests or written statements;
Refusal to grant benefits without good reason;
Rudeness, inappropriate remarks, contemptuous attitude, lack of politeness;
Ignoring the facts in the documents provided, distorting the essence of the documents to deny the population;
Inaction of social protection when checking the accessibility of authorities and companies for people with disabilities - lack of ramps, lifts, special elevators, etc.;
Threats and shouts addressed to citizens who applied;
Lack of benefits payments after a positive decision has been made on their assignment;

This is not a complete list of “sins” for which social protection agencies are famous. At times, citizens dread the need to contact these authorities because of the disgusting reputation of government services.

If the social welfare service performs its work in bad faith, neglects its duties or exceeds its powers, every citizen of the Russian Federation has the right to file a complaint. You can complain either about an individual employee or about the actions or inactions of the service as a whole.

You can file a complaint about the inaction of social security either in person or by mail: by registered letter with notification of receipt.

If the Social Security Department does not respond to your application within 30 days, file a complaint with the prosecutor’s office regarding unlawful actions or inaction of the social security authority. Here the case will no longer be delayed and will be considered within the prescribed time frame.

zakon-nedvizhimost.ru

You can file a complaint about the inaction of social security either in person or by mail: by registered letter with notification of receipt. Ultimately, all those employees who refused to help and do their work will be punished.

Socio-economic development 5. Rule-making activities 6.

Interaction of the Ministry 8. Subordinate institutions 9.

Anti-corruption expertise 10. Social inclusion of people with disabilities 11.

Social support measures for certain categories of citizens 12. Department of Labor and Social Protection of the Population:

To email address
In the Internet reception area on the Department’s website.
At a personal reception.
Online on the website of the mayor of the capital.
Russian Post.
By phone.
By fax (not recommended for complaints where additional materials are required).

Important!

Info If the local prosecutor refuses you, contact his immediate superiors.

In the text of the complaint itself, you must clearly describe the problem, without hysterics or threats, provide names, dates, times of appeals, stated reasons for refusal, or simply the words of a social security employee. You should refer to articles of laws that protect your rights. At the end of the complaint, you must demand legal action.

If you file a complaint in person, remember that an authorized person must mark its registration with the social security authority. Without this mark, the complaint is not considered accepted for consideration and may therefore be ignored. It is advisable to get a lawyer for this - if after a judicial review you win the case, the costs will be recouped.

In case of inaction of higher social protection units, you can complain about the service to the prosecutor's office.

When preparing an appeal to the prosecutor's office, you should be sure to support the complaint with copies of responses from the named authorities, and supplement the list of documents with a photocopy of your passport. The period of prosecutorial proceedings is thirty days.

During this time, officials of the authority must prepare and send a response to the received complaint.

If appeals to the department of social protection of the population and the prosecutor's office did not give the desired result or were simply ignored, you can file a complaint against the social service in court.

Appeals with threats and offensive words, anonymous complaints will not be considered.

How to write a complaint to the Moscow Department of Social Protection

» Processing (collection, systematization, accumulation, storage, clarification, use, depersonalization, transfer blocking, destruction) of personal data of a Person is carried out by URPN solely for the purpose of considering the application. The processing of personal data of a Person can be carried out using automation tools and/or without the use of automation tools in accordance with the current legislation of the Russian Federation and the provisions of the URPN.

This consent of the Person to the processing of his/her personal data specified when submitting an application sent (filled out) using this website is valid for 5 (five) years from the date the Person sent the application to URPN using automation tools.

https://www.youtube.com/watch?v=GQe1IIajhv0

The agency is called upon to prevent the homelessness of minors, to work to place such children in foster families, and also to provide assistance in finding work, which is implemented in the course of carrying out labor protection measures.

What you can complain about Based on the tasks and functions of the Department of Social Protection, a resident of the capital can contact the Department if he is faced with a violation of his rights and the norms of current legislation in such matters:

support for orphans, guardianship and guardianship;
integration of disabled people;
integration of drug addicts;
assignment of benefits and payments;
targeted assistance and benefits;
service in specialized organizations (primarily this concerns the low quality of service provision);
support for families raising young children, etc.

Internet reception on the website To submit online requests, a separate functionality is presented on the website of the Moscow Department of Social Protection, which can be used by every resident of the capital dszn.ru/feedback/internet-reception.

To apply through the online reception, you will have to fill out a short form with the following information:

contact phone number;
the text of the appeal, which should briefly describe when and under what circumstances the applicant’s rights were violated, how this was expressed and, if possible, provide links to the provisions of the law that were not observed.
last name, first name, patronymic (if any) of the user who encountered a violation of his rights;
postal address (with the obligatory indication of the zip code for sending correspondence);
email address;

Department or one of its deputies at a personal reception, which is held in accordance with the approved schedule posted on the page dszn.ru/schedule. Depending on the type of problem, you can additionally complain to the following departments:

on the integration of persons with disabilities;
development
organizing payments to the population;
on organizing work with families and children;
guardianship and trusteeship of minors;
on the organization of social services;
on organizing the provision of state social support measures to preferential categories of Moscow residents;

Complaint against social security: sample, rules and features

Unfortunately, social security employees do not always take their work with due responsibility, as a result of which the most socially vulnerable segments of the population suffer: low-income families, pensioners, disabled people, parents with many children... What to do if social security delays or does not pay the required benefits at all, or refuses in providing benefits or does not issue the necessary certificate? Read about it in our new article!

First of all, we recommend filing a formal written complaint with the head of the social security department.

To do this, you need to file a complaint with the Department of Social Protection.

It is very important that the complaint is drawn up correctly: in the text of the application there must be a note that you have already contacted the head of social security, who did not want to delve into the matter and help. You can file a complaint about the inaction of social security either in person or by mail: by registered letter with notification of receipt.

If the Social Security Department does not respond to your application within 30 days, file a complaint with the prosecutor’s office regarding unlawful actions or inaction of the social security authority. Here the case will no longer be delayed and will be considered within the prescribed time frame. Ultimately, all those employees who refused to help and do their jobs will be punished.

The complaint is written in free form, with the obligatory indication of basic information:

the name of the body to which you are filing complaints;
your data (full name, address, contact phone number);
the essence of the complaint;
your requirements;
your personal signature and date of filing the complaint.

In the text of the complaint, it is advisable to indicate the reasons for your disagreement with the appealed decision, action or inaction, the circumstances and arguments on the basis of which you consider your rights and legitimate interests to be violated, as well as other information that you consider necessary to provide in order to consider the complaint.

Source: https://indsn.ru/kuda-pozhalovatsja-na-soczaschitu-moskovskaja-oblast-96694/

Send an open letter

You can file a complaint regarding the unsatisfactory performance of social protection to the following authorities:

higher social protection body;
to the district prosecutor's office;
to court.

When filing a complaint against the social security service or its individual employees, you can follow the administrative approach, in which case it is worth contacting higher employees or authorities, in this case we are talking about:

the head of the district department of social protection, you should write a complaint if local service employees do not fulfill their official duties;
Department of Social Protection of the Population. If your complaint was ignored by the head of the local social protection department, you can contact the social protection services in your district, region, or region. In your complaint, you should indicate that you previously contacted social security employees at your place of residence, and also indicate the results of such contact.

What should the complaint contain?

If grounds arise on which this authority specializes, you should write a complaint, which must contain mandatory information that will facilitate further proceedings. Such information includes:

Department data, information about the address where the complaint is sent, if we are talking about written transmissions;
Data of the person who makes the complaint, this includes not only the full name, but also the address and contact information (email, phone number);
The essence of the complaint, which must be described in detail and concisely;
Links to legislative violations of the problem;
Actions that have already been taken regarding the essence of the complaint (letters to the manager and responses to them, if any);
A decision that would triple the applicant;
Date and signature of the letter.

The complaint should also indicate the attachments that will serve as evidence confirming the essence of the complaint. If we are talking about refusal to pay, you should have a written decision, which will serve as evidence. If we are talking about rudeness and hostility, then the testimony of witnesses can serve as evidence.

Important! In addition, the complaint will be more successful if the appeal is a direct collective appeal.

If other citizens are also dissatisfied with the work of a social protection specialist, you should pay attention to a collective complaint. A small team can already be united citizens of three different representatives of families. In the case of a collective appeal, it is necessary to have the data of all persons who support the complaint. The data includes not only your full name, but also your residential address, as well as contact information (phone number or email). This information is necessary for specialists from the Department of Social Protection to check the data.

Important! All persons participating in a collective complaint must be prepared for the fact that their testimony will need to be confirmed by specialists.

How to file a complaint with the Department of Social Protection?

To file a complaint, you can use one of the following methods:

by sending a complaint by mail (registered or simple letter);
upon personal submission to the social security service;
using online services on government resources. Residents of the capital can use the following form to file a complaint: www.dszn.ru/feedback/internet-reception, and also leave a complaint on the website of the city or regional administration.

The response to the complaint must be sent to the complainant within 30 days. If the higher social protection unit fails to act, you can send a statement to the prosecutor's office.

When preparing an appeal to the prosecutor's office, it is necessary to use additional documents (copies of responses from other authorities). Applications are reviewed by the prosecutor's office within 30 days. A complaint against the social security service to the prosecutor's office can be filed either directly with the executive body or sent by mail, including leaving a complaint on the official website.

If your complaints to the department of social protection, as well as the prosecutor's office, have not brought results, you can send a statement of claim to the court.

How can I submit a complaint?

Residents of Moscow and the region can submit a complaint to the Department of Social Protection in many ways, which we will discuss below.

How to submit a complaint
№	How to submit a complaint?	Explanation
1	Personally	You can contact the Department of Social Protection yourself. You should first check the reception days, since specialists are not always able to accept a complaint. You must have a complaint with you and documents that can be considered evidence. If you have the item, you can take it with you for demonstration.
2	Remotely	Send using postal services, in which case an inventory of the contents of the letter must be added to the complaint and attachment. This will protect against loss of documents. Important! The letter should be sent in registered form, then the sender will receive the data when it was received. 107078, Moscow, st. Novaya Basmannaya, 10, building 1.
By fax
To the email address To select this tool, you must have scanned documents confirming the violation.
By phone. The specialist's work schedule is on the phone from 3 pm to 6 pm. Important! Perhaps in the process of communication with a specialist, a written application may be required, then the method of submission should be changed and time should be found to visit the Department yourself.
Through the website, a complaint can be submitted online; to do this, you must fill out a special form and have scanned documents with you in order to attach them to the application. Important! Here you can independently monitor the consideration of the complaint.

Expert opinion

Every day we receive feedback from residents of Moscow and the region, via the website or in person. We welcome every request, since they are the evidence that we have something to strive for and which aspects we currently have not worked out to perfection.

However, it should be noted that complaints sent remotely are not always sent to the correct address, since people, in search of justice, do not fully evaluate the underlying situations. And at this moment I do not blame them, but on the contrary, our specialists return the complaint with a comment on where to apply it. This is difficult work, but it helps not only to establish interaction between citizens and the representative of the Department.

Sometimes people are afraid to send a complaint, because they then receive negativity from those people about whom the complaint is sent. This also sometimes happens when a person sends a second complaint to a person who has influence and after that we consider the person’s suitability for the job. In most cases, the employee is transferred to another structure, quits, or tries to resolve the conflict.

Minister of the Moscow Government, Head of the Department of Labor and Social Protection of the Population of the City of Moscow Petrosyan V.A.

How to write a complaint about social security?

A complaint against the social security service can be written in any form. It should be borne in mind that complaints containing threats and insults will not be considered, including anonymous complaints. The complaint must provide the following information:

the name and address of the body to which you are sending the complaint (prosecutor's office, social security department of the district, district, court), or the full name of the official, indicating his position;
information about the applicant (full name, phone number, address);
the essence of the complaint and a detailed description of the facts; the complaint must contain a request;
signature and date of writing the complaint.

In the complaint, you must write why you do not agree with the actions or, on the contrary, inaction of social service employees, while making reference to laws and regulations. The complaint should be accompanied by copies or originals of documents that confirm the validity of your complaint.

Material publication date: 11/03/2019

Last update: 11/03/2019

Expert opinion

Zakharov Viktor Yurievich

Practicing lawyer with 8 years of experience. Specialization: family law. Recognized legal expert.

What to do if social protection delays or does not pay the required benefits at all, refuses to provide benefits or does not issue the necessary certificate? Read about it in our new article!

Where to file a complaint about social security?

First of all, we recommend filing a formal written complaint with the head of the social security department. Within 30 days, your application must be reviewed and a decision made, of which you will also be notified in writing.

Sometimes one complaint is enough to solve the problem, but if your complaint was ignored or you were dissatisfied with the decision made, you have the right to complain about social security in general. To do this, you need to file a complaint with the Department of Social Protection. It is very important that the complaint is drawn up correctly: in the text of the application there must be a note that you have already contacted the head of social security, who did not want to delve into the matter and help.

You can file a complaint about the inaction of social security either in person or by mail: by registered letter with notification of receipt. If the Social Security Department does not respond to your application within 30 days, file a complaint with the prosecutor’s office regarding unlawful actions or inaction of the social security authority. Here the case will no longer be delayed and will be considered within the prescribed time frame. Ultimately, all those employees who refused to help and do their jobs will be punished.

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How to write a complaint about social security?

The complaint is written in free form, with the obligatory indication of basic information:

the name of the body to which you are filing complaints;
your data (full name, address, contact phone number);
the essence of the complaint;
your requirements;
your personal signature and date of filing the complaint.

Documents or copies of documents confirming the circumstances and arguments set out in the application may be attached to the complaint.

Dear users!

We ask you to carefully read the procedure for receiving and considering applications in the form of an electronic document.

Appeals received in this section are considered in accordance with federal laws dated May 2, 2006 No. 59-FZ “On the procedure for considering citizens’ appeals in the Russian Federation”, dated February 9, 2009 No. 8-FZ “On ensuring access to information about the activities of government bodies and local governments."
The appeal shall indicate: the name of the state body to which the appeal is sent or the official to whom the appeal is addressed; last name, first name, patronymic (if any) of the applicant; postal/email address to which the response/notification should be sent; the essence of the proposal, statement, complaint is stated.

An appeal that does not include the name of the applicant who sent the appeal or the postal/email address to which the response should be sent will not be answered.

The procedure for considering individual appeals is carried out in accordance with the requirements established by Article 11 of the Federal Law of the Russian Federation of May 2, 2006 No. 59-FZ.

I confirm my consent:

To use open communication channels on the Internet as channels for transmitting information contained in circulation.
To process my personal data in accordance with the Federal Law of the Russian Federation dated July 27, 2006. No. 152-FZ “On Personal Data”.

If you agree with the established procedure, click “YES” . If you do not agree , click “ NO” .

Common mistakes

Error No. 1 Applying to the Department of Social Protection with a complaint about real estate that was allocated to an orphan.

Comment : Of course, this is a common mistake among orphans, since there is a concept that the Department allocates housing, and therefore continues to control it for 5 or more years until the property is registered as ownership. The Department of Social Protection deals only with the queue and compliance with its order when it comes to housing. Then, after receiving real estate from the state as an orphan, you must contact the Property Department, which in turn resolves these issues.

Mistake No. 2 What issues does the Department of Social Protection deal with?

Comment The name of the Department of Social Protection may limit the range of questions that can be addressed here. These are all the problems of citizens in the social sphere, from providing medicines to people with disabilities to receiving real estate from the state for those in need.

Violations of social security authorities

Among those who are in the category of “socially vulnerable segments of the population”:

pensioners,
disabled people,
orphans
large families.

The main reason for filing a complaint against social services is failure to fulfill financial obligations. Among other reasons for citizens’ appeals are the following:

social service workers require documents from the citizen, which, in accordance with current legislation, must be provided by other government agencies;
deliberate delay in considering the application and making an appropriate decision on it;
failure of employees of social protection bodies to fulfill their duties expressed in inaction when monitoring organizations helping people with disabilities. This can be expressed in the absence of ramps, lifts and other devices at social facilities.
unreasonable refusal of financial assistance;
cancellation of a previously assigned benefit without objective reasons;
failure to pay financial assistance after it has been accrued;
lack of response to a citizen’s official appeal;
disrespectful attitude, boorish statements;
voicing threats against a citizen, speaking in a raised voice;
deliberate distortion of information in documents for the purpose of refusing assistance;
ignoring the facts that give the right to receive benefits;
failure to provide necessary assistance to the population in a timely manner.

Some citizens in need of help do not seek it because of the bad reputation of government officials. Illegal actions of representatives of government agencies can be appealed in court or the prosecutor's office. According to the decision, social service workers will be forced to perform their official duties.

When to complain

Taking into account the range of issues within the competence of the Ministry of Labor and Social Protection, citizens can contact the department with complaints regarding violations of civil rights and freedoms in the following areas:

labor relations and remuneration;
gender equality;
assignment of benefits, benefits, targeted assistance;
guardianship and trusteeship;
social insurance;
protecting the interests of people with disabilities;
support for families with young children, single mothers;
spa treatment;
registration of rehabilitation services for disabled people and people in difficult life situations;
pension provision (including non-state);
services in authorities related to the Ministry of Labor (refusal to provide services, violation of deadlines, inadequate quality, demands for additional payment, etc.).

In addition, citizens can personally or on behalf of organizations contact the Ministry of Labor for a detailed explanation of certain provisions of the current legislation. In general, any infringement of a citizen’s rights within the competence of the department, which the department’s employees will be required to deal with, can be a reason to complain. But it should be borne in mind that it is more advisable to contact the Ministry in situations where the complaint was ignored at the level of lower authorities or the result of its consideration turned out to be unsatisfactory for the author.

Where to contact

There are several government agencies where citizens whose rights have been violated by social security workers can turn to.

Social protection authorities

This option is the most correct for further actions. If an official refusal is received, it can be appealed to higher authorities. Each department has its own hierarchy, according to which you should gradually contact authorized persons in the following sequence:

There are several options for filing a complaint:

Ordered letter. Sent to the head of the department to whom the complaint is addressed.
Submit a written statement at a personal meeting with the head of the social protection department, in which the citizen’s rights were violated. Be sure to register a complaint with the office.

All documents confirming the fact of violation on the part of the employee of the social protection department are attached to the application. The citizen's written appeal must contain a description of the current situation and the essence of the issue. It is necessary to write concisely, without emotions or threats. Be sure to indicate the date, time, place of appeal and personal information of the officials who violated the rights of the citizen. In the final part of the appeal, it is necessary to demand that employees of social protection authorities take legal actions.

A complaint may be ignored and rejected if it is not officially registered or if its content contains incorrect phrases and threats.

No later than 30 days from the date of filing the complaint, the citizen must receive a response to it. If it was not there, this indicates the inaction of officials. In this case, you can send a complaint to higher authorities.

Prosecutor's office

Law enforcement agencies must protect the rights and freedoms of citizens of the Russian Federation and monitor the work of organizations and structures, including government ones. Prosecutor's office employees have the right to send decisions to them that are subject to mandatory implementation. If there is no assistance in resolving the issue from the management of the social protection department, they file a complaint with the prosecutor's office. You can contact the prosecutor's office in the following ways:

via registered mail;
submit an application at a personal meeting with the prosecutor;
using official Internet resources of the prosecutor's office.

The applicant must receive a response no later than 30 days after the application. The complaint must indicate the method in which the citizen wants to receive an official decision from the prosecutor's office. In order to reduce the waiting time for a response, you can attach to your appeal documents proving the fact of a violation of the law. If the prosecutor's office has enough evidence provided and does not require additional checks, the response will be sent within 15 days after filing the application.

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If a citizen is sure that his rights have been violated, he can file a lawsuit against the actions of social services. The judicial authority can restore justice and make a decision according to which social services will have to pay benefits or provide benefits. To file a complaint or claim, you can contact our lawyers.

Complaint to social security: where to write and how to file

Social protection bodies do not just perform government functions, they are engaged in important work, providing assistance to the most vulnerable categories of the population.

But, unfortunately, sometimes citizens are faced with rudeness or dishonest performance of their duties by employees of this service. Such actions on the part of government officials should not go unpunished.

In this material we will talk about in what cases there are grounds for complaints about social protection, how to correctly draw up an appeal, where and how to submit it.

Grounds for a complaint about social protection

The list of violations on the basis of which you can complain to social security is not enshrined in any regulatory act.

They arise when those who contact this service believe that their rights are not respected in one way or another, leading to both material problems and mental suffering.

Here are typical situations when you need to write a complaint against the department of social protection of the population in Moscow and the region or against local departments and social protection services:

refusal to grant benefits, cancellation of payments, non-payment of assigned benefits without legal grounds;
requirements to provide documents in excess of those established by regulations;
failure to comply with deadlines for consideration of applications;
problems with access to premises for people with limited mobility;
rudeness, swearing, arrogant attitude of employees towards visitors.

This list is not exhaustive; practice shows that there are many more reasons for filing complaints against social security.

Where to complain about social security?

Not all authorities accept such requests. Let's figure out where to write a complaint about social protection so that it is considered as soon as possible.

The problem that has arisen can be solved in different ways, taking into account the structure of social security authorities in Moscow, the Moscow region or another region.

To begin with, it makes sense to contact the head of the department in which the applicant’s rights were violated. If this does not work, you can file a complaint with a higher authority.

The appeal can be written and sent by mail or through the office, the option of a personal reception by the manager or contacting the hotline is possible.

We will also indicate other authorities where you can complain about social security. First of all, this is the prosecutor's office, which is obliged to monitor compliance with laws, including by government agencies. Finally, you can file a lawsuit, but it should be thoroughly prepared to prove your case.

Call the hotline

Many government agencies allow you to file a complaint using a hotline. Telephone numbers for prompt communication with applicants are posted on the official websites of the services. Thus, you can get direct telephone contact with the management of the capital’s Department of Labor and Social Protection by calling the number (on Mondays from 15:00 to 18:00).

Complaint to the Ministry of Social Protection

You can file a complaint against the offending agency with the Ministry of Social Protection. This structure can be called differently and is responsible for issues of social protection of the population at the level of a specific subject of the Russian Federation. As a rule, you can leave a complaint against the social welfare department not only through a regular reception or by sending it by mail, but also via the Internet.

Filing a complaint through State Services

We'll tell you how to file a complaint against social security through the State Services portal. To do this you need:

Go to the “Pre-trial Appeal” section of the portal at do.gosuslugi.ru.
Log in through your State Services account.
Click on the “Submit a Complaint” link.
On the page that opens, indicate: The service you encountered difficulties obtaining.
The agency against which the complaint is being made (for example, a social welfare department or department).
Reason for filing the complaint.
Details of the violations committed.
Requirements for the offending agency.
Personal contact details.

You can attach files related to the essence of the issue (photos and scans of documents, audio and video recordings) to the complaint.

Application to the prosecutor's office

You can file a complaint with the prosecutor’s office in parallel with other actions to appeal the actions of employees of the offending department. You can submit a complaint about the work of social security to the prosecutor's office:

by mail;
at a personal reception;
through the office;
via the Internet.

Lawsuit

You can also file a complaint against a social worker in court. This is not an easy matter, because the plaintiff must competently build a strategy for protecting interests, support his position with documents and comply with procedural rules. Therefore, it would be correct not to complain alone, but to involve a lawyer (advocate) with experience in participating in legal proceedings between citizens and government agencies.

Complaint about social security where to complain

In these cases, the only right decision is to write a complaint against employees who violate the law and your rights.

Basic methods

You can submit an appeal to the Ministry of Labor and Social Protection in 4 different ways: by mail, by phone, by visiting the nearest branch in person, by writing an email, or by sending an appeal through an online service.

Postal service

You write a letter stating the essence of your question, and then send it to the Ministry of Labor via mail. On the envelope you need to indicate the address of the department of the Ministry of Labor to which you are sending the letter. It is recommended to send the letter to the nearest institution, as it will arrive faster.

Attention! You can also send a letter to the public reception of the Ministry, located at the address: Moscow, Ilyinka Street, building 15, room 103.

Phone call

To submit an application, you need to call the phone number 8-495-870-67-22. You will tell the operator the essence of your question, after which he will register the request. The complexity of this method lies in the fact that it is not so easy to get through to the department for working with requests from Russians. You can send a request by fax 8-495-870-67-12.

Personal visit to a government agency

It’s worth saying right away that public reception rooms of the Ministry of Labor are not available in all cities of Russia. Their addresses and work schedules, of course, differ. Thus, the public reception of the Ministry of Labor, located in Moscow, is open from Monday to Thursday, from 09:30 to 17:00, and on Friday, from 09:30 to 16:00 (lunch from 12:00 to 13:00).

Internet reception

The easiest and most convenient way to submit an appeal. You need to go to the website and fill out a special form. You will need to enter the following information about yourself:

FULL NAME;
topic of appeal;
social status;
The option to receive a response is a registered letter or an e-mail. When choosing the 1st option, you will need to enter your address, when choosing the 2nd option, you will need to enter your e-mail;
text of the complaint.

Internet reception of the Ministry of Labor and Social Protection

Documents can be attached to the complaint. The size of the attached document should not be more than 5 megabytes. After filling out all the points, give your consent to the processing of personal data by checking the box and clicking the “Submit” button.

The following options are available in the “Subject” column:

general;
labor Relations;
employment;
social protection;
pension provision.

In the “Social status” column you can select one of the following options:

labor veterans;
army employees;
blockade survivors;
people who have suffered from radiation;
donors;
people who became disabled during the Great Patriotic War;
persons with disabilities;
health workers;
prison inmates;
pension recipients;
people who suffered from repression;
home front workers;
former prisoners of concentration camps, ghettos;
people who participated in the Great Patriotic War and/or other military conflicts;
people who eliminated the consequences of the Chernobyl disaster;
relatives of persons with disabilities, veterans of the Great Patriotic War who have died;
other categories of Russian citizens.

The legislative framework

Guarantees for social security of the population are determined constitutionally. They include standard payments due to everyone (for example, pension benefits), as well as preferential treatment for certain needy categories of the population. Social assistance is provided by the state through local executive authorities, also with the help of Federal Law No. 178 of 1999.

The process of accepting and analyzing complaints received by government agencies (including those regarding the functionality of social protection), as well as the standards for responding to them, are defined in Federal Law No. 59. It stipulates that individuals or legal entities are allowed to complain with the subsequent expectation of registration of the application and verification of the application specified in it about social security information.

Sample complaint to the Ministry of Social Protection of the Moscow Region

If the social welfare service performs its work in bad faith, neglects its duties or exceeds its powers, every citizen of the Russian Federation has the right to file a complaint.

You can complain either about an individual employee or about the actions or inactions of the service as a whole. A properly drafted appeal will not go unanswered.

Where to write a complaint about social protection You can submit a complaint about the unsatisfactory work of social protection to several authorities. These include:

Higher social security authorities.
District prosecutor's office.
Court.

To file a complaint against social security, you can use the administrative approach - contact a higher-ranking person or body. It could be:

Head of the district department of social protection.

Complaint against social security: sample, rules and features So, first of all, it is recommended to file a complaint with the head of social security. He must accept it and consider it for a short period of time, and then make his decision on it and notify you about it in writing.

However, it is not always possible to resolve the problem within the institution.

Often, even the boss does not want to help citizens and show due attention. As a result, there is only one way out - to complain about social protection in general. And here you need to send your complaint to the regional Department of Social Protection. It is the job of this department to consider complaints about those institutions that are under its subordination organ.

Therefore, his employees cannot refuse to accept the claim.

Important However, it is very important that it is compiled correctly.

Internet reception

The ministry providing public services in the manner and within the time limits established by the agreement on interaction between the multifunctional center and the Ministry, but no later than the next working day from the date of receipt of the complaint.

A complaint about a violation of the procedure for providing public services by a multifunctional center is considered by the Ministry in accordance with the “Rules for filing and consideration of complaints against decisions and actions (inaction) of federal executive authorities and their officials, federal civil servants, officials of state extra-budgetary funds of the Russian Federation,” approved Decree of the Government of the Russian Federation dated August 16, 2012 No. 840 (hereinafter referred to as the Rules). In this case, the period for consideration of the complaint is calculated from the date of registration of the complaint with the Ministry.11. The complaint is considered by the Ministry in the manner prescribed by the Rules.12.

In case of inaction of higher social protection units, you can complain about the service to the prosecutor's office. When preparing an appeal to the prosecutor's office, you should be sure to support the complaint with copies of responses from the named authorities, and supplement the list of documents with a photocopy of your passport.

It should be remembered that you can file a complaint with the prosecutor’s office regarding social protection either at the institution of the executive body or by letter by mail, or on its official websites. If appeals to the department of social protection of the population and the prosecutor's office did not give the desired result or were simply ignored, you can file a complaint against the social service in court.

How to write a complaint about social security You can write a complaint about social security in any form.

Roboi

An appeal that does not include the name of the applicant who sent the appeal or the postal/email address to which the response should be sent will not be answered.

The procedure for considering individual appeals is carried out in accordance with the requirements established by Article 11 of the Federal Law of the Russian Federation of May 2, 2006 No. 59-FZ.
I confirm my consent:

To use open communication channels on the Internet as channels for transmitting information contained in circulation.
To process my personal data in accordance with the Federal Law of the Russian Federation dated July 27, 2006. No. 152-FZ “On Personal Data”.

Attention! For questions related to the operation of the site, please contact technical support.

Contacts

Appeals with threats and offensive words, anonymous complaints will not be considered. The document must contain:

name and address of the body to which the appeal is sent (district or district social welfare department, prosecutor's office, court), or the surname and initials of the official;
contact details of the person filing the complaint, including last name, first name and patronymic, address, telephone number;
the essence of the complaint with a detailed description of all the facts of the situation and the request;
signature of the person filing the complaint, date of filing the application.

In the text of the appeal, it is advisable to indicate the reasons for disagreement with the actions (inaction) of social service workers, referring to the legislative framework. Documents or copies thereof may be attached to the complaint confirming the validity of the statement made.

Based on the results of consideration of the complaint, the Ministry makes one of the following decisions: 1) satisfies the complaint, including in the form of canceling the decision, correcting typos and errors made by the territorial division of the Ministry, a structural division of the Ministry in the documents issued as a result of the provision of public services, returning funds to the applicant , the collection of which is not provided for by the regulatory legal acts of the Russian Federation, the regulatory legal acts of the Moscow Region; 2) refuses to satisfy the complaint. The specified decision is made in the form of an order of the Ministry. 15. No later than the day following the day the decision is made, specified in paragraph 14, the applicant is sent a reasoned response in writing and, at the applicant’s request, in electronic form on the results of consideration of the complaint.16.

If the applicant submits a complaint to a territorial division of the Ministry or to the Ministry, the decision on which is not within the competence of the Ministry, within 3 working days from the date of its registration with the Ministry, the complaint is forwarded by the Ministry to the body authorized to consider it, about which in writing the applicant is informed. In this case, the period for consideration of the complaint is calculated from the date of registration of the complaint with the body authorized to consider it. 13. If, during or as a result of consideration of the complaint, signs of an administrative offense provided for in Article 5.63 of the Code of the Russian Federation on Administrative Offenses, or signs of a crime are established, the Ministry immediately sends the relevant materials to the prosecutor's office.14.

Federal Law of July 27, 2010 No. 210-FZ “On the organization of the provision of state and municipal services”; informing applicants about the procedure for appealing decisions and actions (inaction) of the territorial division of the Ministry.6.

A complaint received by the territorial division of the Ministry, the Ministry, is subject to registration with the Ministry no later than the next working day from the date of its receipt.

The complaint is subject to consideration: within 15 working days from the date of its registration with the Ministry; within five working days from the date of its registration with the Ministry - in case of appealing the refusal of the territorial unit of the Ministry (structural unit of the Ministry) providing a public service to accept documents from the applicant or in correcting typos and errors or in the event of an appeal against violation of the established deadline for such corrections.7.

Source: https://dtpstory.ru/zhaloba-v-ministerstvo-sotsialnoj-zashhity-moskovskoj-oblasti-obrazets/

How to write a complaint

It is recommended to complain about the actions of government agencies (including social security) in writing. When making oral appeals, there is a risk of complaining about violations from social protection in vain. Paper claims must not only be accepted, but also registered in a special logbook. Further, in accordance with Federal Law No. 59, they are considered within the prescribed 30-day period.

Where to complain about social security in Moscow and other regions of Russia:

municipal institutions (including in the healthcare sector);
government organizations, for example, social benefit centers;
social support departments, etc.

The addressee should be selected based on the availability of options in the territory of the subject, as well as the topic of the complaint. If he does not want to interact or receive unsatisfactory answers, a citizen has the right to complain to other authorities: both higher authorities (for example, the administration) and those working in parallel in the government apparatus (for example, the prosecutor’s office or the court).

How to complain about social security in the Moscow region and other constituent entities of the Russian Federation:

in writing upon a personal visit to the addressee;
online version on the official website of institutions.

In accordance with Federal Law No. 59, the procedure and deadline for considering complaints does not differ based on the method of sending them. They must be equally registered within 3 days, and then reviewed within a month. However, in order to conduct an investigation into a complaint received, the applicant must renounce anonymity and provide personal and contact information.

Electronic appeal

One of the ways to file a complaint is to apply electronically through the online reception on the official portal of the Ministry of Labor. In the form that opens at the link rosmintrud.ru/reception/form, you must provide the following information:

Sender's full name;
category of the problem;
social status;
the method of obtaining the response and the corresponding data;
state the problem, preferably indicating the location of the events and a contact telephone number for clarification of information;
attach (if available) additional materials.

On a note! Sending electronic appeals is available without registration, but after authorization on the website through the State Services Portal, it becomes possible to track the progress of consideration of the letter through your personal account.

When submitting an electronic complaint, it is important to consider that:

The text volume cannot exceed 2000 characters;
You can add additional materials to the letter in one file up to 5 MB in size.
For voluminous requests or if there are a large number of attachments, you should choose the method of sending by mail to the address indicated above.
The response can be sent to the author in writing (if a postal address is indicated) or in electronic form (if an e-mail is indicated).

Sample of writing a complaint

Complaining to the courts, law enforcement and supervisory authorities, as well as government authorities about the work of social protection is permissible if applications are submitted in a similar manner. The only difference is that for individual complaints (for example, lawsuits), the registration procedure is established by law, which cannot be said about complaints sent to social security itself and other authorities.

A sample of writing complaints regarding the work of social protection to Moscow or regional authorities. Content:

The introductory note must in any case contain information about the addressee (whether it is social security itself or a third-party body, and in some cases a specific official) and the last name, first name and patronymic of the applicant, and, if available, an official representative.
The name of the document can be alternative: statement or complaint.
It is recommended that the immediate content of the claim be accompanied by legislative references.
The following may be a list of petitions, as well as applications.

The applicant's requirements may not be documented in a list. However, the content of the written appeal should form a specific message with a request to understand the current situation with social protection or at least give an answer to a pressing question for the person. If the complaint against social security is not a claim for the court, then attachments are not required. However, they contain an evidence base that helps solve the problem.

complaints about social security

How can I complain?

Complaining about violations of civil rights and interests by social security is allowed in various ways. At the same time, the recipients of such requests also vary. Their choice depends on whether a person wants to deal with the issue within the body carrying out social work or with the support of third-party structures (supervisory, judicial and others).

The question of the location of the addressee to whom a person wishes to complain about social security is also important. The belief about the effectiveness of requests to the central Moscow apparatus is not entirely true. It is recommended for Moscow residents to complain here about social security or when appealing previously made decisions by territorial authorities.

At a personal reception

Personal visits are allowed in relation to all government authorities (Moscow and regional level). The difference here is both the operating mode and the presence or absence of the possibility of making an appointment. Often, visits to institutions are available both on a first-come, first-served basis to standard specialists, and through a prior appointment with senior management.

Typically, registration can be made on the official website in an automated system or by calling the telephone number designated for this purpose. Such a reception is carried out not within the framework of the standard operating hours of the institution, but within the personal schedule of a particular official. This is often also covered on the website.

Russian Post

To complain about social security by sending a letter by Russian Post, you should make sure that the selected addressee has such regulations. The institution’s website should contain a mention of this option for accepting applications and the corresponding address. It may differ from the address at which the main activities of the government agency are carried out.

It is worth noting a significant disadvantage if you want to complain in this way - the lack of a 100% guarantee of delivery of mail. This responsibility lies only with Russian Post. The sender is recommended to order delivery with a detachable notification, which is returned after the letter is received by the addressee.

By phone

You can complain verbally about the work of social security by calling a telephone number designated specifically for this purpose or by using a general hotline. At the same time, it is possible to receive at this moment consultations explaining the reasons for the problems that have arisen in social protection or issuing recommendations on the person’s further actions.

However, it is worth noting that such an option for submitting claims to social security does not necessarily mean their consideration within the framework of Federal Law No. 59. Rather, this direction of the institution’s work is more related to improving the quality of service to citizens of the Russian Federation. In this case, internal audits are also allowed. However, you should not expect a written resolution on the situation in response to such a complaint.

Internet reception on the site

The most convenient option for complaining about the actions of social protection at the moment is to generate online complaints on the official portal of the institution. The name of such a service may sound like “Internet reception”, “online requests”, etc. In addition to the fact that the remote method allows you to save the applicant’s personal or working time, the ease of forming a request is also an advantage.

In this case, a person does not have to think about the rules for drawing up a document: the necessary points of content, the location of information blocks, etc. In addition, the procedure for considering such an online request regarding social protection actions is similar to receiving written requests: in terms of the timing of analysis and the procedure for sending a response to the applicant.

Online on the website of the Mayor of Moscow

Appeals to government agencies and specific officials on the issue of violation of the law by social security can be effective if the problem being covered corresponds to the location and service of the official. That is, a complaint in a particular region should be made first of all when voicing complaints about the work of social protection to the local, and not the Moscow federal authorities.

The central office (which for all government agencies is usually located in the Moscow region) can influence the solution to the problem that has arisen by way of some appeal against previously made decisions. Initially, complaints submitted to Moscow offices will be forwarded to the appropriate entity. Therefore, the initial appeal to the Moscow mayor is most relevant for Moscow residents.

Legal advice

Complaining about the activities of social security followed by timely and effective consideration of the request (for example, through an unscheduled inspection) should be done if the application is drawn up correctly. You should not include remarks with indignation, insults or threats. This style of presenting your point of view is a direct reason for refusal to be considered.

As for the response period, to reduce it, you should choose the recipient correctly. All government agencies are indeed subject to Federal Law No. 59 on the regulations for the consideration of complaints. However, the period of one month established here may be extended due to incorrect addressing (to a body whose competence does not allow resolving the stated claims or does not correspond to the region in which the controversial issue arises).

Where to complain about social security?

In these cases, the only right decision is to write a complaint against employees who violate the law and your rights.