How to correctly write a complaint about low-quality furniture in a store?

Claim for defective furniture product

Claim for defective furniture product. The applicant purchased furniture, namely beds and nightstands. As a result, a purchase and sale agreement was concluded between the applicant and the organization.

Based on the contract for the purchase and sale of furniture, the seller undertakes to transfer into the ownership of the buyer a product similar to the selected sample, and the buyer undertakes to accept and pay for the above-mentioned furniture and delivery services. The applicant fulfilled his obligations under the contract in full. However, upon delivery of the bed, it turned out that the delivered product was not of adequate quality.

In this regard, the applicant has repeatedly appealed to the defendant with a demand to fulfill its obligations to eliminate the deficiencies, but the seller has not taken any action to date.

The applicant demands that the purchase and sale agreement be terminated and the funds returned to him.

1. Terminate the purchase and sale agreement No. _____ dated _________. 2.

Return to me the funds in the amount of _________ rubles contributed as payment towards the cost of goods under Agreement No. _____ dated _____________.

3. Reimburse me for the costs associated with paying for legal services in the amount of ___________ rubles, and in total -__________ rubles.

In case of refusal or improper satisfaction of my demands, as well as lack of response to the claim, I will be forced to go to court with a claim for compensation for the harm caused to me, which will entail additional costs for you.

Legal questions and answers

Claim requesting the elimination of deficiencies made during the installation of doors

Rate Reviews::1409 Votes:0 Updated:05/22/2014 File type .doc (Microsoft Word 97) To the director ___________________ from __________________________ residing at: ____________________________ tel.

_________________________ 10.10.2012 I purchased doors “X” in the amount of 3 pieces and a metal door manufactured by “Y” with fittings. 10/15/2012 The doorway was measured with a view to subsequently installing a metal door.

10/16/2012 the door was installed. These relationships are subject to a contract.

The work on installing the door was performed poorly, namely: - the trim does not fit tightly to the wall; — the gap between the top and side trims; - a metal sheet covering the opening above the door, less wide than the door with platbands.

In accordance with Art. 29 of the Law of the Russian Federation “On the Protection of Consumer Rights” The consumer, upon discovery of deficiencies in the work performed (service rendered), has the right, at his own discretion, to demand: - free elimination of deficiencies in the work performed (service rendered); — a corresponding reduction in the price of work performed (service provided); - free production of another thing from a homogeneous material of the same quality or repeat work. In this case, the consumer is obliged to return the item previously transferred to him by the contractor; - reimbursement of expenses incurred by him to eliminate deficiencies in the work performed (service provided) on his own or by third parties.

Complaint about furniture of inadequate quality

The legal possibilities of the buyer of defective furniture are enshrined in Article 18 of the Law of the Russian Federation “On the Protection of Consumer Rights”. Thus, the buyer, having discovered defects, makes a demand to the seller:

• Replace defective furniture with the same, but high-quality one;
• Replace defective furniture with another one and recalculate the price;
• Reduce the price for furniture with flaws;
• Immediately send the furniture to the workshop and correct the defects;
• Pay the amount spent by the buyer on the services of a specialist to eliminate breakdowns;
• Get your money back for the furniture.

The buyer is advised to make only one of the above requirements.

If you make several demands, then the right to choose will remain with the seller, and the buyer will find himself in a difficult situation with calculating the period for waiting for a response from the seller and the beginning of the accrual of penalties if the deadlines are violated, because Requirement deadlines vary.

Important! If you are dealing with your own case involving a claim for defective furniture, you should remember that:

• All cases involving consumer fraud are unique and individual.
• Understanding the basics of the law is useful, but does not guarantee results.
• The possibility of a positive outcome depends on many factors.

Incorrect: “Please look into the situation and repair the furniture set or return the money.”

Correct: “I refuse to execute the contract for the sale and purchase of a furniture set with defects and ask for the return of the amount of money paid for the furniture in the amount of “…” rubles.”

Before submitting a claim to a furniture store, you need to decide who is required to prove the cause of the defect.

The law provides for the unhindered satisfaction of the buyer’s requirements when purchasing a defective product during its warranty period.

If the furniture is provided with a warranty and the defect appears during the warranty period, the buyer is not required to prove the absence of fault in the occurrence of the defect.

In this case, the seller accepts the furniture from the buyer, checks the quality and, if necessary, delivers it to an expert institution independently.

If the buyer discovers a defect after the expiration of the warranty period, but within two years, or a serious defect appeared within ten years, then the buyer must prove that this is a manufacturing defect.

Complaint about the quality of interior doors

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The period for exchange and return of interior and entrance doors of proper quality is 14 days.

The situation is this: I bought interior doors in a store. The door panel is not solid, but a drawstring type. It is made of two racks along the edges and inlaid elements between them. This entire structure is glued and fastened with long self-tapping screws, 2 on each side, top and bottom, i.e. only 8 screws. The doors were installed by a third party technician.

Less than a month after installation, the doors began to “sag” and catch on the floor covering.

We recommend reading: Account 79 with a separate division

After some analysis, it was possible to determine the cause of the sagging - the door leaf began to lose its geometry, i.e.

the canvas from a rectangle began to turn into a parallelogram. I tried to depict it in a picture to make it clearer.

I wrote a complaint to the seller with a request to eliminate the defect immediately. No deadlines were agreed upon. I have in my hands a copy of the complaint with his signature.

The seller came to my home with his specialist, saw the problem and agreed with its presence.

> > > Claim for replacement of interior doors with defects in LLC Trading House "Alf" legal entity.

address: 117218, Moscow, st.

Nakhimovsky Prospekt, 24, building 5 Petrov Eduard Feliksovich address:

Moscow, Nagatinskaya embankment, 5 A, apt.

11 t. “As a pre-trial settlement” September 25, 2008, between

How to write a complaint to a furniture store

After the buyer has decided on the choice of requirement, he needs to properly file the claim. The claim is written in two copies or one copy with a copy. The buyer transfers one claim to the seller, and asks for a mark of acceptance on the second. This mark is extremely important for further interaction with the seller, because Without it, it is impossible to determine the date of application and the beginning of the period for consideration of the claim.

The claim must be written in free form, using the following diagram:

• Information about the seller and buyer: name, full name, address, telephone;
• Information about the date and place of purchase of furniture, documents and other evidence confirming the purchase of furniture;
• Description of identified defects;
• Requirement, an indication of where to send the response;
• Date of filing the claim, full name, signature of the person applying.

If the seller does not accept claims and ignores requests, it is recommended to send the claim by mail with confirmation of delivery to the seller.

The notice is subsequently provided to the court to confirm the appeal to the seller and justify the start of the countdown for consideration of the buyer's claim.

ATTENTION!

Due to recent changes in legislation, the information in this article may be out of date!

Sample claim for a sofa of inadequate quality

4 of the Law of the Russian Federation “On the Protection of Consumer Rights” the seller is obliged to transfer to the consumer a product whose quality complies with the contract. If there are no conditions in the contract regarding the quality of the goods, the seller is obliged to transfer to the consumer goods suitable for the purposes for which goods of this kind are usually used. These shortcomings are significant because they make it impossible to use the product in accordance with its intended purpose, as a result of which the consumer is largely deprived of what he had the right to count on when concluding the contract.

Sample warranty claim

» » » » In most cases, the manufacturer sets a warranty period for its products. This means that during this period, if the product breaks down, you have the right to contact the service for free repairs.

All legal nuances, as well as the procedure for obtaining repairs under warranty, are prescribed in the Law “On the Protection of Consumer Rights”.

After studying this document, you can easily defend your rights to repair the product, but only if the manufacturer is to blame for the breakdown of the product.

Contents If you find yourself in a situation where a purchased product that has a warranty turns out to be broken, then feel free to take the damage to the workshop and demand repairs under warranty. Remember that your authorized representative can do this instead of you, but this fact must be certified by a notary.

It is not worth mentioning that the representative must be a person who knows the law.

Claim for poor quality furniture

Given that there is no evidence of the transaction, a trial will not help here.

Therefore, many angry customers begin to remember the methods of the dashing 90s, track down their offenders and burst into workshops with the intention of “shaking out” their money using threats. It is undesirable to stoop to this level, as you may be charged with extortion.

To avoid such a turn of events, experienced people act according to this scenario - they give a minimum deposit, and pay the full amount only after they receive their order.

Consumer rights Protection

"___"_______ _______ G.

(specify date) I, ___________________________________, bought a sofa for _______ rubles in the store “____________________” located at: _____________________________________________.

Additionally, delivery for the sofa was paid in the amount of ______ rubles.

In accordance with Article 25 of the Law of the Russian Federation “On the Protection of Consumer Rights”, a consumer has the right to exchange a non-food product of good quality for a similar product from the seller from whom this product was purchased, if the specified product does not fit in shape, dimensions, style, color, size or configurations

An exchange of a non-food product of proper quality is carried out if the specified product has not been used, its presentation, consumer properties, seals, factory labels are preserved, and there is also a sales receipt or cash receipt or other document confirming payment for the specified product.

Moreover, if a similar product is not on sale on the day the consumer contacts the seller, the consumer has the right to refuse to execute the sales contract and demand a refund of the amount of money paid for the specified product.

Based on the above, in accordance with Article 25 of the Law of the Russian Federation “On the Protection of Consumer Rights”, taking into account that a similar sofa is not on sale, I ask: to make a refund for the sofa in the amount of ______________ rubles.

In accordance with Article 18 of the Law of the Russian Federation “On the Protection of Consumer Rights,” the consumer, if defects are discovered in the product, if they were not specified by the seller, has the right to refuse to execute the sales contract and demand a refund of the amount paid for the product.

In this case, the consumer also has the right to demand full compensation for losses caused to him as a result of the sale of goods of inadequate quality.

Considering that the shortcomings that the sofa contains arose due to circumstances for which the consumer is not responsible, I ask you to: refund the money for the sofa in the amount of ______________ rubles. as well as cash for its delivery in the amount of ______________ rubles.

Moreover, it was discovered that the bookcase tops, which should be made of solid oak, were actually made of MDF and covered with regular paint.

In this case, the applicant believes that the quality of the furniture does not correspond to the purchase and sale agreement.

The applicant demands the full cost of the set of furniture be returned to her and the costs spent on legal services. On ______________, I and the individual entrepreneur ___________________ entered into a retail purchase and sale agreement for furniture made to customer specifications from natural wood (solid oak, oak veneer), paying its cost in the amount of _________ rubles, which is confirmed by the relevant payment documents.

Samples of claims when purchasing (ordering) a kitchen for any occasion

Between me and _______________ (indicate the name of the seller) _______ (indicate the date of conclusion and number of the agreement) a contract for the sale and purchase of a kitchen set was concluded.

According to the terms of the concluded agreement, I paid an advance payment for the kitchen in the amount of __________ rubles.

According to the terms of the concluded purchase and sale agreement, the kitchen had to be transferred to me no later than ________ (indicate the date the goods were transferred to you under the contract).

However, to date you have not fulfilled your obligation to transfer the kitchen to me in full.

In accordance with clause 2 of Article 23.1 of the Law of the Russian Federation “On the Protection of Consumer Rights”, if the seller, who received the amount of advance payment in the amount specified in the purchase and sale agreement, did not fulfill the obligation to transfer the goods to the consumer within the period established by such agreement, the consumer of his choice has the right to demand: the transfer of the paid goods within a new period established by him or the return of the amount of advance payment for goods not transferred by the seller. At the same time, the consumer also has the right to demand full compensation for losses caused to him as a result of violation of the deadline for the transfer of prepaid goods established in the sales contract.

According to clause 3 of Article 23.1 of the Law of the Russian Federation “On the Protection of Consumer Rights”, in case of violation of the deadline established by the purchase and sale agreement for the transfer of pre-paid goods to the consumer, the seller pays him a penalty (penalty) for each day of delay in the amount of half a percent of the amount of pre-payment for the goods.

Based on the above, in connection with your violation of the deadline agreed upon in the contract for transferring the prepaid goods to me, I demand: return the amount of prepayment for the kitchen in the amount of ______ rubles, and also pay me a penalty for violating the deadline for transferring the prepaid goods to me 0.5 % of the advance payment amount for each day of delay for the period from ___ (indicate the date following the day of fulfillment of obligations to transfer the kitchen) to ___ (indicate today's date). If you do not demand a refund of the prepayment amount for the kitchen and intend to wait for it to be transferred to you, then indicate: “by the date the kitchen was transferred to me.”

If these requirements are not satisfied by you voluntarily, then I will be forced to seek protection of my violated rights with a claim in court demanding the recovery of the amount of money paid under the contract, damages, penalties for violating the terms of delivery of the prepaid goods to me, monetary compensation for moral damage caused to me and a fine of 50% of the amount of money awarded by the court in my favor (Clause 6 of Article 13 of the Law of the Russian Federation “On the Protection of Consumer Rights”).

We draw up a claim for inadequate quality of furniture according to the sample

When choosing furniture, people first of all pay attention to its design and quality. Today, sellers offer a wide range of goods to suit every taste and budget. Many products comply with state standards, but there are cases when a citizen buys a product of inadequate quality. A logical question arises: what to do in such a situation in order to achieve a fair resolution of the conflict?

The specialist will explain the rights and obligations of Russians, the rules and procedure for filing a claim, and will tell you where to submit a sample. There are many paid law firms in the country, but residents of the Russian Federation prefer online legal consultations.

Remote recommendations guarantee savings of time, effort and money for citizens and allow for an individual approach to solving each problem and conflict.

You can contact a lawyer through an electronic application or by telephone. Expert services are available to residents of all regions of the country at any time.

Grounds for filing a claim for furniture of inadequate quality

A sample complaint about furniture of inadequate quality can be submitted to the seller if, after the arrival and installation of the product, defects or structural damage were discovered in the house. The buyer has the right to demand from the seller:

• replacing the product with a similar one;
• reducing the cost of an interior item;
• elimination of defects;
• reimbursement of repair costs;
• refund of the full cost of the product.

The costs of transporting furniture of inadequate quality back to the seller are at the expense of the guilty party. It is always worth remembering that the conflict must be resolved at the internal level. If the seller does not respond to the sample complaint or refuses to accept it, then you can contact the competent higher authorities.

Most often, sellers agree to a peaceful resolution of the conflict, but there are many cases when the matter comes to court. The court is a last resort to hold the offender accountable, as well as compensate for moral damage.

By selling low-quality furniture, the seller violates the law “On the Protection of Consumer Rights,” so the buyer can safely file a complaint with Rospotrebnadzor. The authority will conduct an investigation and punish the culprit.

How to make a claim for replacement of a product under warranty?

» » » » Every buyer wants the purchased item to last as long as possible.

The minimum service life of the product is indicated in the warranty card. If for some reason the product stops functioning before the specified period, the buyer should be guided by current legislation. However, it is worth knowing that the possibility of applying one or another legal norm depends on what kind of product was purchased.

If a consumer is sold a product of poor quality, a written warranty claim must be filed. The Law “On the Protection of Consumer Rights” provides for the possibility of carrying out repairs at the expense of the seller, replacing defective goods or a full refund of money paid.

Contents In the document, indicate: Methods of feedback (phone number, email address or place of residence);

Contents of the complaint against the seller of low-quality furniture

It is important to consider a claim against a seller of low-quality furniture within 10 days. During this period, the defendant in the case is obliged to take a number of measures to satisfy the buyer’s demands. Today there is no strict document format; it is enough that it contains:

• information about the seller;
• information about the buyer, his contact details;
• description of the piece of furniture, its cost;
• indication of defects and problems;
• buyer requirements;
• date and signature of the applicant.

There is no need to make many copies of the complaint; a few copies are enough. One should be sent to the defendant, the second copy should be kept with you. It is also important to make sure that your copy bears a mark indicating that the seller has received the document and undertakes to review it within the period established by law.

In your complaint, you cannot use obscene language, emotional statements, make mistakes, abbreviations, or corrections. It is necessary to adhere to the norms and requirements of business correspondence.

If the matter comes to trial, it is best to entrust an experienced lawyer to act on your behalf. A lawyer with a power of attorney to represent interests will competently and reasonably defend the client’s position and guarantee compensation for all losses.