Complaining about cold batteries: in what order and when to complain + sample

Temperature standards in an apartment and house in winter

According to the standards set by the Government, the indoor temperature should not be lower than the following values:

Not lower than +18C in living rooms
Not lower than +18C in the kitchen
Not lower than +16C on stairwells
Not lower than +16C at the entrance
Not lower than +5C in the basement of the house
Not lower than +20C in rooms that are corner

We are writing a complaint about cold batteries

It is also stipulated that the specified standards must be provided by the housing and communal services service provider, provided that the consumer himself ensures thermal insulation of windows in the premises.

In cases of repair work and accidents, control dates for the maximum interruption in heating are also established:

At temperatures 8C - 10C for no more than 4 hours in a row
At 10C – 12C no more than 8 hours
At 12C to standard no more than 16 hours
During the month, the total break should not exceed 24 hours

If the temperature in the apartment is below the standards, the consumer must first contact the housing and communal services service provider, that is, the Management Company, Homeowners Association, Housing Office or Department of Economic Protection with an application to measure the temperature in the apartment.

You can .

When submitting an application, we recommend that you definitely get a mark on the second copy stating that the application has been accepted and registered; if for some reason they do not want to put a mark, then you should send the application by registered mail with notification.

Recalculation of heating charges

It should be noted that you have the right to request a recalculation for the time when the temperature did not meet the standards - to do this, you need to contact your EIRC with an application and attach a temperature measurement report to it.

The amount of “discounts” for temperature discrepancies is as follows:

0.15% of the monthly payment for heat energy for each hour of temperature discrepancy
0.1% of the monthly fee for each “missing” 3C
0.1% for each hour of heating interruption over the established 24 hours per month

Compiling and submitting an application

Checking the temperature in the room is carried out with a ball thermometer.

An application to measure the air temperature in an apartment is made in the name of the director of the building management company. When filling out the header of the document, you must indicate your data, coordinates and contact numbers. Then write the word “statement” in the middle and follow the following structure in the body of the document:

I (so-and-so) demand that the temperature be measured in my apartment at (indicate your address);
indicate the reason why you need to check (low or high temperature, write down your own measurements);
be sure to refer to the regulatory framework, we will analyze it a little later;
Additionally, you can request a heating system inspection;
request that you be contacted within the time specified in the regulatory framework (2 hours from the date of submission of the application);
set the date and sign.

After the house management company has received your application, it transfers it to the service organization that you have already called before and called a team. The team always responds to calls, however, in your case it will not help in any way, but the main thing is the fact that a complaint has been received.

Violation of heating temperature standards in the apartment: file a complaint

If 7 days have passed since the temperature was measured and the report was drawn up, and the situation has not changed, you should draw up and submit a complaint to the service organization.

Perhaps the contract specifies where and how the complaint is filed, so read this document first - the legal and actual address of the organization can most likely be taken from it.

When filing a complaint, the procedure will be the same as with an application for measurements - you will need 2 copies, one of which must remain with you with the organization’s mark , as well as the date and time of delivery of the complaint.

Documents found on the topic “application for low temperature in non-residential premises”

Statement of claim - temperature in the residential premises is below the standard Statement of claim, complaints, petitions, claims → Statement of claim - the air temperature in the residential premises is below the standard
name of the court plaintiff: address: defendant: address: statement I (full name) I live in apt. in residential building No. on the street. this residential building is serviced (by the defendant). this fact is confirmed...
Additional agreement to the lease agreement non-residential premises
Lease agreement for non-residential premises, buildings and structures → Additional agreement to the lease agreement for non-residential premises
additional agreement to the lease agreement for non-residential premises No. dated "" 20, "" 20, hereinafter referred to as the lessor, represented by the acting...
Lease agreement for non-residential premises , buildings and structures
Lease agreement for non-residential premises, buildings and structures
Landlord-owner letterhead non-residential premises
Lease agreement for non-residential premises, buildings and structures → Letterhead of the lessor-owner of non-residential premises
in the Federal Tax Service No. for the city, the lessor of LLC "", represented by the director, will lease premises for a period of time at the address: , including as a legal address (location). after registering the above...
Lease contract non-residential premises
Lease agreement for non-residential premises, buildings and structures → Lease agreement for non-residential premises
option lease agreement for non-residential premises ""20. , hereinafter referred to as the lessor with a person acting on the basis of, on the one hand...
Sample. Sublease agreement non-residential premises
Lease agreement for non-residential premises, buildings and structures → Sample. Sublease agreement for non-residential premises
agreement No. sublease of non-residential premises "" 20, hereinafter referred to as (name of organization) "sublease ...
Additional agreement to the lease agreement non-residential premises
Lease agreement for non-residential premises, buildings and structures → Additional agreement to the lease agreement for non-residential premises
additional agreement No. to the premises No. dated "" 20, "" 20, hereinafter referred to as the "lessor", represented by...
Letter of guarantee for provision of address non-residential premises for registering an LLC or any other legal entity
Foundation agreements, charters → Letter of guarantee for the provision of the address of non-residential premises for registration of an LLC or any other legal entity
… date city letter of guarantee organization ………. being the owner of a building ( non-residential premises ...), located at the address:, on the basis of a certificate of ownership No. dated, issued by (whom) the pre...
Free use agreement non-residential premises
Agreement for free use → Agreement for free use of non-residential premises
agreement n for the gratuitous use of non-residential premises in the city, hereinafter referred to as the “lender”, represented by, acting on the basis, with one...
Lease agreement (property lease) non-residential premises
Lease agreement for non-residential premises, buildings and structures → Lease agreement (property lease) for non-residential premises
sample lease agreement for non-residential premises "" 20g. , hereinafter referred to as the lessor, represented by comrade, acting on the basis of one...
Free use agreement non-residential premises (2)
Agreement for free use → Agreement for free use of non-residential premises (2)
Agreement No. for the gratuitous use of non-residential premises "" 20, hereinafter referred to as the "lender", represented by acting on the basis ...
Lease contract non-residential premises with an individual
Lease agreement for non-residential premises, buildings and structures → Lease agreement for non-residential premises with an individual
lease agreement for non-residential premises place of conclusion of the agreement date, month, year ...
Sample. Lease contract non-residential premises to host an exchange office
Lease agreement for non-residential premises, buildings and structures → Sample. Lease agreement for non-residential premises to accommodate an exchange office
contract no. lease of non-residential premises "" 20 joint-stock company, hereinafter referred to as the "lessor", represented by , (position, full name...
Sample. Lease contract non-residential premisesowned by the lessor
Lease agreement for non-residential premises, buildings and structures → Sample. Lease agreement for non-residential premises owned by the lessor
lease agreement for non-residential premises owned by the landlord, "" 20, (name of enterprise, organization) and...
Short-term lease agreement (sublease) non-residential premises
Lease agreement for non-residential premises, buildings and structures → Short-term lease (sublease) agreement for non-residential premises
...a written notice will be recognized by the parties as proper notice to the landlord for the purposes of the contract if, at the time of filing the application the tenant has paid the base rent for the entire period from the date of filing the application to the date of termination, and there is no to...

Sample complaint about cold batteries

When drawing up a complaint, you need to refer to the drawn up report on temperature measurements in the premises and, on the basis that the temperature does not meet the requirements established by the Sanitary and Epidemiological Rules and SanPiN standards, as well as the Decree of the Government of the Russian Federation No. 354, demand that the violations be eliminated.

We have prepared a sample complaint about cold batteries, which can be downloaded from our website, please like it on one of the social networks to support us and the download link will open.

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How to correctly write a statement about low temperature in an apartment

When the apartment is cold, many people are interested in the question: where and how to correctly write a statement about a low temperature. To meet the numerous wishes of residents, we provide an application form to the administration for low temperatures in the apartment. The most optimal answer to the question of low temperature in the apartment, where to complain would be to contact the local government authority, which, according to Art. 6 of the Law “On Heat Supply” dated July 27, 2010 No. 190-FZ is obliged to monitor the correctness of heat supply to the population.

Head of the administration of the municipality - to the director of the management company: (chairman of TSN)" (full name, address, telephone)

We would like to inform you that the air temperature in our apartments is below the maximum permissible and is: sq. No. __ house No. ___ on the street. ….. Therefore, we ask you: 1. Record this fact by drawing up an appropriate act and take all the provided measures to organize heat supply in accordance with established standards. 2. Provide us with an approved temperature schedule for our locality. Reason: - Art. 6 of the Federal Law “On Heat Supply” No. 190-FZ of July 27, 2010; - Chapter XI."The procedure for consideration by local government bodies of consumer appeals on issues of reliability of heat supply" of the Resolution of the Government of the Russian Federation No. 808 of August 8, 2012 "On the organization of heat supply in the Russian Federation and on introducing amendments to certain acts of the Government of the Russian Federation" we ask you - Art. . 10 of the Law of the Russian Federation dated 02/07/1992 No. 2300-1 “On the protection of consumer rights” Sincerely: ___________________ (____________) In accordance with the regulations, the local government body must organize the reception of applications for low temperatures in apartments (and during the heating season even reception by telephone and verbal complaints), record them in a special journal and within 3 hours (during the heating season, and on other days - within 2 days) send a copy of the application to the heating supply organization to clarify the reasons. In conclusion, we note that a response to a statement about low temperature in an apartment must be sent to the consumer within 24 hours during the heating season and within 5 days on other days.

What to do if there is no response to a complaint?

If your management company (homeowners association or housing office/departmental office) does not respond to the complaint and does not eliminate the violations, you will need to file complaints with the following authorities:

Complaint to the district GZHI (State Housing Inspectorate)
Complaint about violation of consumer rights to the local branch of Rosportebnadzor
Complaint to the territorial department of the FAS (Federal Antimonopoly Service)
Complaint to local authorities (municipality, prefecture, etc.)
Complain to the prosecutor's office in your area

Grounds for filing a complaint

Before drawing up and sending a complaint about untimely heating, you need to study the regulations on this issue. That is, under what conditions will filing a complaint be justified, and when employees of the recipient authority have the right to ignore it.

The legal basis of the issue is Decree of the Government of the Russian Federation No. 354 “On the provision of utility services to owners and users of premises in apartment buildings and residential buildings.” In particular, it notes that the beginning of the heating season does not depend on a specific date. It can even begin in November, if the average daily street temperatures have already dropped to +8 degrees Celsius (it is important that this temperature is maintained for at least 5 days). The end of the heating season is also not precisely dated, but is determined by an increase in the average daily temperature to a similar level of +8 degrees Celsius.

We advise you to read:

✅ Standard and permissible deviation of hot water temperature
✅ What should be the temperature in the apartment in winter?
✅ What to do if the hot water is at low temperature?
✅ Who is responsible for repairing mailboxes in an apartment building?

There is also a separate minimum temperature standard for an apartment. It depends on the type of heated room. Measurements of temperature levels are carried out for each room separately. The thermometer, during the measurement process, must be located at a distance of at least 1 meter from the external walls and at least 1.5 meters from the floor surface. In this case, the readings will be most consistent with reality.

Temperature standards for rooms and areas of the apartment:

For central rooms - 18 degrees Celsius.
For the kitchen - 18 degrees Celsius.
For a combined bathroom or separated toilet and bathroom - 25 degrees Celsius. The reason for the higher temperature is the significant level of dampness in these rooms.
For corner rooms - 20 degrees Celsius. These rooms are most susceptible to the influence of street temperatures and, accordingly, should warm up more than the more protected central rooms.

If the temperature in the room does not meet these standards, residents have every right to contact the management company with a corresponding complaint. However, this must be confirmed by a special act, which is drawn up after submitting an application to the housing office, housing department or management company.

Before submitting this application, you need to make sure that there are no heat leaks in the apartment (cracks in the floor, door frames, window frames, etc.). If they exist, they need to be eliminated, for example, by using insulation, and then make sure that the temperature in the room has not increased. Only after this can the commission be called. Otherwise, the employees of the called authority will most likely point to heat leaks as the main cause of the cold in the room and refuse to draw up a report.

Time frame for fixing the problem

The management company has no right to delay the consideration of an application for poor heating in the apartment. Part 4 of Government Decree No. 354 of the Russian Federation states that a decision on the submitted application must be made 3 days after its receipt. This includes refusals to address and resolve the problem. If the authority refuses the applicant, be sure to explain the reason for the refusal (incorrect execution of the application, lack of a certificate of inspection of the premises, etc.).

The exact time frame within which the problem must be eliminated is not provided for by law, but the need for prompt action on the part of the management company is repeatedly indicated. For inaction, unscrupulous employees of the Criminal Code will be brought to administrative (and in severe cases, criminal) liability.