How to return train tickets purchased at the Russian Railways ticket office?

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Published: 10/16/2018

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In accordance with Order of the Ministry of Transport of the Russian Federation dated December 19, 2013 No. 473 “On approval of the Rules for the transportation of passengers, luggage, cargo luggage by rail,” each passenger can refuse a train ticket for any reason and at any time.

• How to draw up a power of attorney
• How can I return a Russian Railways ticket by proxy?

Sometimes it is not possible to return a ticket to the box office on your own; this may be due to illness, business trips or other life situations. In this case, the passenger can contact an authorized person who will return the ticket for him.

For this procedure, according to the rules of Russian Railways, it is necessary to issue a notarized power of attorney.

How to issue a power of attorney?

According to the legislation of the Russian Federation, for any trip that did not take place, you can return the money spent within 5 working days. Many Russian Railways companies provide such services via the Internet or on the platform itself. To do this you will need to present your passport. Moreover, in large organizations, ticket offices operate around the clock, which makes it easy to get the money spent back or exchange a ticket for a trip on the next flight. However, it is not always possible to come to the station in person. In this case, a power of attorney is issued to a relative or stranger.

The document is drawn up in any form, signed by the parties and certified by a notary. The validity period of the power of attorney is 3 years from the date of signing, however, the sooner the Russian Railways ticket is handed over to the ticket office, the greater the amount of money you can earn. For each day of downtime, the government organization charges a certain fee. So, on the day of train departure, the ticket depreciates to 1/4 of the cost.

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It is possible to return a travel card through another person when the trust deed is drawn up in accordance with the law.

Procedure for drawing up a power of attorney:

• A document is drawn up in any form, which indicates that the ticket owner transfers his powers to a trustee, who undertakes to return the Russian Railways ticket to the ticket office within a certain period of time and return the proceeds;
• The identity documents of the parties are entered;
• The paper is provided to the notary for certification, the cost of the service is 200 rubles.

The power of attorney form for returning a Russian Railways ticket is always written. The document contains the following information:

• Name;
• the applicant’s passport details: full name, year of birth, address of residence, as well as contact telephone number;
• Full name of the authorized person;
• description of the pass: digital code, date of purchase, train departure time, cost;
• date of return of the ticket to the box office;
• validity period of the power of attorney;
• date, signatures of the parties.

Basically, such powers of attorney are issued for a one-time action, which also needs to be indicated in the document. The validity period, according to the law, is 15 days, after which the powers of the parties are declared invalid and the document is cancelled. An additional fee is charged for renewing a power of attorney by a notary.

The procedure for returning money under an executed trust deed is as follows:

• The authorized person must contact the ticket return office on the platform;
• Provide a travel pass, power of attorney, and identification;
• The cashier will check the authenticity of the Russian Railways pass and also enter information about the cancellation of the purchase;
• The cashier will recalculate the cost of the ticket;
• Money will be issued according to the same principle as the ticket was paid for (if in cash, then without leaving the cash register, if by bank card, the charges are transferred to the account within 1.5 hours).

A refund of the full cost of the ticket is possible only if the train did not depart due to the fault of the Russian Railways company. Abroad, compensation for an unused travel pass can only be received upon the citizen’s arrival in Russia. If the trip did not take place due to a valid reason for the client, such as illness, a sick leave certificate must be provided along with the power of attorney. In this case, discounts are provided for assessing the cost of the ticket, as well as a 5-day grace period for contacting the ticket office.

Sample deed of trust

A power of attorney for the delivery of tickets is an official document that has legal force. It is drawn up using a special form issued by a notary or a representative of the railway company.

Validity

The validity period of the trust deed is 3 years, however, not a single Russian Railways company will return the money after so much time. The maximum period for a refund is 12 hours after the train departs. Exceptions include unforeseen circumstances, such as:

• illness of the client or trustee;
• being abroad;
• disability;
• retirement age.

This is interesting: Everything about how much a power of attorney to represent the interests of an individual costs and what the price depends on

Return of tickets purchased at the Russian Railways ticket office

To return a ticket purchased at the ticket office, you must personally arrive at the station. It should be noted that not every ticket office can return the money paid by the passenger. Be sure to have your passport and travel card with you. If the travel card is lost, a statement about this is written. The issue of document return is regulated by Order No. 473 of the Ministry of Transport of 2013.

Price formation is carried out by summing two components:

There are a number of cases when a passenger has the right to claim a refund of the full ticket price. Such cases include the following points:

• When a passenger is not given a seat on a train;
• When following is cancelled;
• When the flight is late at the departure station.

In all other cases, the passenger incurs some financial losses when returning a train ticket, since the law establishes a certain fee for this procedure. Moreover, in Russian Railways, the return of electronic tickets (refund deadlines) must be carried out on time. An important rule when submitting a document is to adhere to the time limit. As soon as you receive information about the cancellation of your trip, you must immediately contact Russian Railways to receive funds for the unused document.

• If the pass was returned 8 hours before the start of the train journey, the full price of the document is paid minus the fee. If the time interval before the train departs varies from 8 to 2 hours, the passenger claims the full fare price and half the price of a reserved seat.
• If the train leaves any minute or the time before its departure is less than 2 hours, having managed to return the Russian Railways ticket, the passenger can receive money in the amount of only the fare minus payment for a reserved seat.

These deadlines only apply to long-distance trains within the federal region. With electric trains things are a little different.

• If a train flight is delayed by more than an hour or canceled altogether, or the passenger returns the pass 2 hours before the start of the flight, the full price of the document minus the fee is refunded.
• When submitting a document for an electric train in less than 2 hours, half the ticket price minus the fee is returned.

Another useful material is about how to exchange an electronic ticket for a train purchased on the Russian Railways website.

Returning an electronic Russian Railways ticket via the Internet

Taking into account the development trends of the modern world, its universal computerization, in order to purchase an RJD travel document, it is not necessary to go to the station to get it. You can pay the cost on the website online by purchasing an electronic ticket. With this option, the terms for returning it are the same as for those purchased at the station. Cancellation of a trip can be made in your personal account on the Russian Railways website, as well as by writing an application at the ticket office.

By the way, information on how to return the money paid for a Russian Railways ticket may be useful here.

Return of Russian Railways e-tickets – refund deadlines

Funds should arrive on the owner’s card within 7 days to a month. The number of days fluctuates within this gap as it is affected by the time it takes the bank to process the request. If the funds have not been credited to your account at this time, you must first contact the Russian Railways accounting department in your city, then your servicing bank.

By the way, the site has material about ticket exchange.

How much money is lost when returning train tickets?

How much money is lost depends only on the time spent by the passenger on submitting the document before the start of the flight. A person does not suffer financial losses only in extreme circumstances. In most cases, these losses do occur; a fee is charged in almost all cases of returning a Russian Railways ticket.

The ticket must be returned no later than 8 hours before departure, in which case the entire cost will be refunded.

Legal regulation of the return of railway tickets

Return of railway tickets is carried out by Russian Railways employees at the station ticket office. If a citizen bought a travel pass on the Internet, then the delivery process must be done through this source. At the same time, consumer rights should not be violated, since the law provides protection that is regulated by regulations.

Provisions that protect the interests of customers are the first regulations observed when refunding boarding passes. The conditions for the return of funds are specified in clause No. 10.2 of the offer and clause No. 12.2, which covers the rules for purchasing boarding passes.

The norms regulating the process of transportation of citizens and baggage are regulated by the following legislative acts:

• “Charter of Railway Transport” No. 18-FZ of the Russian Federation dated 10/01/2003, as amended in 2020.
• “Rules for the transportation of passengers and baggage by the Russian Railways” No. 473 with amendments and additions of 2020.

Watch the presentation: “Instructions for purchasing and returning Russian Railways tickets.”

Who is the principal and attorney?

The right to hand over a train ticket appears to the person who purchased it in person or through a ticket office in his own name. As a rule, such standards for registration in the name of the purchaser are established in transport companies providing railway or aviation services.

Accordingly, the principal will be the person in whose name the travel document was purchased , regardless of who purchased it. It is he who must draw up a power of attorney, according to which a refund of money for an unused service will be issued in accordance with the provisions of Articles 182 and 779 of the Civil Code of the Russian Federation.

REFERENCE! It is not necessary to issue a power of attorney to return a ticket to a concert, movie or other performance if it was purchased without entering passport data.

An attorney is any legally capable person in whose name a power of attorney is issued, with the transfer of powers that allows you to receive a refund instead of the holder of an unused ticket.

Find out more about who the attorney and the principal are here, and about why a power of attorney is needed and what criteria the document meets, read this material.

Document action

Any document requires a certain period of validity, and the power of attorney for the return of a train ticket in this case is no exception.

Any notary office will confirm that the maximum possible period during which a power of attorney is valid is 3 (three) years.

If you require that the trustee be authorized to perform certain legally significant actions during this period, note this in the document. If you want to make the period shorter, simply indicate it in the power of attorney.

If the power of attorney does not indicate a specific period of its validity, by default it will be equal to 1 year. In this case, extending the validity of the document is possible only by replacing it with a new one.

What is a power of attorney to carry out the procedure for returning a railway ticket?

Many people think that getting a refund for a relative’s ticket is not so easy. But there are no particular difficulties in this.

When returning your child's ticket to the ticket office, bring not only your passport, but also your heir's document (birth certificate). If there is a need to return a ticket purchased in the name of a relative, present your passport and identification document to the ticket office.

In addition, it will not be difficult to return tickets that you purchased with your friends. It is important that this is done together, on the same train, with the same departure date.

Based on all of the above, a power of attorney is not needed in these cases. The same cannot be said about all other cases.

Note! For a successful ticket return procedure, you will need a notarized power of attorney and the passenger’s passport (original).

If you do not know how to draw up a power of attorney, refer to Internet resources, where you will definitely find a sample of the required document.

The validity period of the power of attorney is 3 years.

By the way, the deadline is important not only in the case of a power of attorney, but also when the tickets are returned to the box office. The later you return your ticket, the less amount you will receive back.

Given the high cost of long-distance train tickets, it is worth worrying about returning your ticket as soon as possible. This way you will not only slightly lift your mood, spoiled by the failed trip, but will also be able to recoup a certain part of the expenses.

Procedure for drawing up a power of attorney

It should be noted that in the matter of returning a train ticket, the power of attorney plays a fairly significant role. This document has legal force and certifies the fact that for the period specified in the document you are relinquishing your powers and assigning them to a trustee.

Important! Be careful and careful when choosing a trusted person!

Although this is not the most important thing. The most important thing in a power of attorney is the correct drafting of the document.

There are two known ways to compose a document. If in the first case it is drawn up according to an existing model in the presence of a notary, then in the second the principal writes the document independently, and only after that submits it to the notary for certification.

It should be noted that if you do not want to fill out the form, then draw up a document in free form (printed or handwritten).

Take a sheet of A4 format and a pen with blue or black ink.

Now enter into the document your last name, first name and patronymic, place and year of birth, passport details, as well as telephone number.

Next, describe the person you trust to receive money for the ticket handed in to the box office. Information about the representative must include his full name, year and place of birth, passport and contact information.

At the next stage of drawing up the document, enter information directly about the ticket you are returning. What are we talking about in this case?

The fact is that each ticket has its own “face”, a unique alphabetic and digital code. That is, then you write down the ticket number, where it was purchased (train station, city), in which direction and where the train went.

In addition, specify in the document other powers of your representative. Also set the period during which your power of attorney will be valid. When you finish writing the document, sign it and have your authorized representative sign it.

The document will have legal force only if it is certified by a notary. The presence of a power of attorney is the basis for the issuance of funds. If you return your e-ticket, send a scanned copy of the power of attorney to your destination.

How long is a power of attorney valid?

Almost any document can only be valid until a certain period. The same situation arises when using a power of attorney.

The validity period of the power of attorney is three years.

If there is a need for a document of such a validity period, then do not forget to indicate it in the document. But if there is no such need, indicate a shorter period (at your discretion). If an exact period is not indicated, it will be equivalent to one year.

Note! If there is a need to extend the document, the principal will have to draw up a new document.

Sample power of attorney for delivery of railway tickets

A power of attorney issued for the return of a travel document is an official document that has legal force. Its essence is to transfer a certain type of authority to another person, in this case, the ability to return a ticket. In connection with the above, lawyers recommend carefully selecting a trusted person.

There are only two ways to draw up a power of attorney. The first is to use a special form. It is issued to the principal when he visits the notary's office. A specialist will ensure that the form is filled out correctly.

The second is to draw up the document yourself using the chosen template and taking into account the specific situation. The completed document is subsequently certified by a notary.

If the option with a form is not to your liking, the document is drawn up completely independently. It can be executed in written printed text or by hand.

To draw up a document, you will only need a couple of A4 sheets, and if it is drawn up by hand, a pen. In the central upper part the name of the document is written - “power of attorney”. Then it is indicated where exactly the power of attorney was drawn up (locality) and when (date).

Deadline for responding to a written complaint under the consumer protection law.

Read how to file a claim for compensation for moral damages here.

How to get a refund for a tourist package, read the link:

Please provide information about yourself below: your last name, first name and patronymic, year of birth. To be able to identify yourself, please also provide your passport details. Additionally, please provide a contact number. Then indicate information about the person to whom the right to return the ticket and receive the money paid for it is transferred.

In compliance with the sequence specified earlier, indicate information about the authorized person - full name, year of birth, etc. Any travel document can be identified, as it is assigned a separate code (alphanumeric).

Step-by-step instructions for filling out

At the top of the A-4 sheet, in the middle, the title is written: “Power of Attorney for the return of a railway (air) ticket.” The line below indicates the place of compilation - populated area.

• In the main text, all required information is given sequentially. It begins with “I”, after which all the previously listed information about the principal is entered.
• It continues with the wording “I trust”, after which information about the attorney is entered, consisting of the same data.
• After this, the place of representation is indicated: “to represent my interests,” indicating the company from which the travel document was purchased and where it will be returned.
• After the wording “where is he on my behalf”, all actions included in the list of the executed order are listed.

Such actions are included in the list in accordance with the situation and established rules adopted by the company and local regulations. These mainly include:

• “submit an application for a refund for an unused ticket”;
• “make statements on my behalf”;
• “sign when returning the ticket and receiving the money”;
• “file complaints if a refund is refused”;
• “receive in your hands the money due upon return”;
• “perform other actions within the specified instructions.”

The final part of such a document does not need to be drawn up, since it has a one-time form.

REFERENCE! A power of attorney is not required to return an electronic ticket. A refund application is submitted by email, and the money is returned to the number of the electronic card with which the payment was made.

Next, you can also fill out a sample of the power of attorney for handing over a Russian Railways ticket.

Find out how to draw up and fill out a power of attorney in this material.

This is interesting:

Can another person return Russian Railways tickets?

As a general rule, a document can be returned only with the obligatory presentation of a passport. The funds are paid by a specific person, so they are returned only to him and to no one but him. If you do not have a passport, you can show another identification document.

Power of attorney for return of Russian Railways tickets - sample

There are exceptions to any rule. So, for example, if a person is physically unable to go to the station ticket office on his own to get money, another person can do this for him, but only by proxy.

The power of attorney must be notarized, since the issue is related to money. You can write an application by hand and then have it certified by a notary, or you can fill out the form provided in the office according to the sample.

In any case, returning Russian Railways passes requires costs, both financial and time, so before planning a trip and paying for the document, you need to think carefully, assessing all possible risks.

Claim and rules for filing it

The claim statement is filled out according to the sample. This document allows you to return the ticket back to the Russian Railways ticket office.

For this you will need:

• Original claim, boarding pass and identification document.
• The application must be filled out without any marks or corrections.
• The letter must contain reliable information because it will be verified.

Step-by-step filling instructions using an example:

• The name of the organization OJSC "RJ" and full name are indicated. general director of the enterprise.
• Address and place of residence of the citizen who makes the return.
• Contact information – phone, email.
• The word “statement” or “claim” is written in the middle of the sheet.
• Next, follow the phrase “I request a refund for the unused travel document” and copy the information from the ticket.
• The reason for the return is indicated.
• The method of receiving funds is determined. The details are completely taken from the agreement with the bank, even if the transfer was made via plastic.
• At the end, the date and signature of the applicant are placed and the phrase “I confirm the accuracy of the information provided” is written.

If the handwriting is not readable, the cashier has the right to refuse to consider the application. Money will also not be returned if twelve hours have passed since the trip and the person cannot provide evidence that he did not board the train for a good reason. When this situation occurs, the time for returns increases to five business days.

All calculations of commissions and service fees are carried out by the cashier. The amount of money received is affected not only by the cost of the ticket, but also by the reason for the return and the period when it was made. If a person contacts the cashier in advance, he can receive the cost minus the fee.

Watch the video: “The secret rules of Russian Railways that they won’t tell you about at the ticket office.”

Claim when returning a train ticket

Sometimes the situation requires special methods, and you have to file a claim. It is needed if the electronic registration of the passenger has not been completed, and his train will depart literally within an hour. The document will be relevant both after the departure of the train (up to 12 hours), and if more than 5 days have passed (here the passenger will need to confirm his illness or the occurrence of a sickness disorder).

The claim form can be provided at the ticket office. There you can also get answers for filling out the document. The claim must contain information about the passenger and his contacts, as well as a request to return the money paid. Indicate the reason for the refund.

The passenger has the right to file a claim within the limitation period of 6 months. This period is counted from the date of departure of the train. The carrier company is given one month to review the document.

During this period, they must decide on the transfer of funds. The passenger is notified of the decision in writing. The company must send a response to the address indicated by him.

Validity

In this case, a one-time power of attorney is drawn up, so there is no need to enter the validity period of the power of attorney; it is advisable to simply skip this part of the document.

Then the legal capacity of the document will be determined from the day following the day of its preparation , and throughout the year, including the date of preparation of the document.

However, immediately after the refund is issued and the money is received by the attorney, the power of attorney loses legal force and remains as evidence of its existence with the ticket office cashier (read about who the attorney and principal are here).

ATTENTION! The power of attorney is valid only upon presentation of an identification document, the details of which are included in its text.

Procedure for returning a Russian Railways ticket by proxy

Returning Russian Railways tickets by proxy is possible even if the travel document was purchased via the Internet. To do this, you will need to contact the Russian Railways ticket office or go to the official website of the railway company. Payment via bank card is transferred within 5-7 business days. Usually the procedure does not take longer, however, the law provides for a 180-day refund period for an unused travel document.

In order to return a Russian Railways ticket, you will need the following documents:

• power of attorney;
• passport of the authorized person;
• application for refund;
• travel card

You must submit a written request for compensation at the cash desk. The application form must contain:

• Full name of the applicant;
• serial number of the power of attorney, notary details;
• passport details of the passenger;
• ticket number, date and time of purchase;
• time of handing over the travel card to the ticket office;
• reason for returning the pass;
• the ability to transfer money to a bank card (specify details);
• date, signature.

A refund is possible if:

• passenger registration has not yet been completed;
• The ticket is issued one hour before the train departs.

In other cases, without specifying a valid reason, the ticket refund service will not be available. The Russian Railways company may compensate only part of the cost or offer to use another train within 5 days.

According to the legislation of the Russian Federation, the railway company has the right to return the money to the buyer with a delay of six months, but most companies carry out such operations 30 days after completing the application.

The refund amount depends on how long before the client submitted the application:

• If there are more than 8 hours left before the train departs, the Russian Railways company is obliged to compensate the cost of the pass in full (with the exception of an advertising fee);
• Up to two hours before the trip, full payment for the ticket and 50 percent of the cost of the reserved seat are refunded;
• One hour before departure it is possible to return the ticket and receive its cost, however, the amount of the reserved seat will be withdrawn, as well as the commission for early booking;
• In the event that the trip did not take place due to an accident or other valid reason, the money spent can be returned within 5 days. In this case, only the cost of the travel card is paid without additional services.

The cost of returning a ticket within 12 hours after train departure is calculated as follows:

• Commissions for advance payment of tickets are not refunded;
• a partial cost of the service fee is withdrawn - from 270 to 780 rubles, depending on the cost of the travel document;
• advertising fee is deducted - 155 rubles per person;
• The ticket price is paid in full.

A certain amount is also charged for processing the return. Services are paid 100 percent.

Free legal consultation by phone:

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The procedure for returning train tickets in Russia

There is a special cash desk for ticket refunds. Tickets are accepted at the railway station or train station. Return of a travel document is possible only upon presentation of an identity document (passport, etc.). Information about the latter can be viewed on the ticket itself.

What are the rules for returning a ticket?

When a passenger returns a travel document purchased for his child, he must present a personal passport and, in addition, the child’s birth certificate.

Returning an adult ticket in the name of any family member is possible upon presentation of the passports of both persons (the one who is returning the ticket and the one for whom it was purchased).

The rules provide for the simultaneous delivery of two travel documents for passengers if their tickets are issued for the same train, with the same route and departure time.

Other cases require the mandatory execution of a power of attorney in the name of the citizen handing over the ticket and the presence of a passport. The power of attorney itself is certified by a notary.

The ticket must be returned before 12 hours have passed from the train departure date. You can view it on your ticket.

ATTENTION! Look at the completed sample request for a refund of a Russian Railways ticket:

Can a passenger transfer the right to return his own travel document to another person?

There is practically no railway station where a special ticket office for ticket refunds is not installed.

The basic rule for handing in a travel document is the presence of a passport or other document proving the passenger’s identity. The money will be refunded directly to the buyer.

In some cases, refunds are made by proxy.

How to return an electronic train ticket?

Read how train tickets are restored here.

Depending on how exactly the payment for the purchase was made, the money will also be returned (cash - at the cash desk, non-cash - to the buyer’s account or card).

Note! If a person does not have the opportunity to independently carry out the return procedure, he can draw up a power of attorney (notarized ).

This can be done by filling out a ready-made form with a notary or writing it by hand and submitting it for certification by a notary.

I would like to note that the procedure for returning a ticket does not guarantee you full reimbursement of costs. If you are not ready to lose your money, assess all the expected risks in advance.

How to return a ticket to Russian Railways?

Life circumstances are prone to constant change. Therefore, sometimes it happens that you have to cancel a planned trip for a number of reasons. This article will help you return your travel card with minimal losses for the passenger.

You can pay for the trip by coming to the station and paying money at the ticket office, or you can make an order online on the Internet using the official website of Russian Railways. Depending on the payment method, refund rules for unused travel passes are established.

The process of returning a ticket purchased online

Nowadays, in addition to the usual paper tickets, their electronic counterparts are used.

How do you return tickets online?

Important! In order to, if necessary, return the funds spent on the purchase of an electronic ticket, you must pay for the purchase using a bank card or through payment systems.

First of all, open the carrier company’s website and go to your personal account.

Next, open one by one:

• “My orders” tab;
• “Ticket status”;
• "Return Processing"

If you have issued several travel documents, you can return them all at the same time.

If you have electronic registration, you can return your ticket within an hour before the train departs from the starting station. After this time, the return procedure becomes unavailable.

Redemption of award tickets

Those who constantly use the services of Russian Railways are aware of the presence of a special loyalty program. Its essence is that passengers are awarded points for each trip. The latter are eventually summed up and used to exchange them for full-fledged (premium) tickets.

Is it possible to return such tickets and where?

The principles for returning such tickets are completely the same as for returning regular travel tickets.

If such a ticket is returned within 8 hours before departure, the points written off for the purchase of the ticket must be returned to the participant of the specified program. In other cases, points are canceled.

The method of refund directly depends on how exactly the ticket was purchased. If it was purchased for cash, the funds are returned through the cash register. It will take 30 days for the card to be returned.

A 100% refund is not possible due to the withdrawal of mandatory payments:

• fee in the amount of 192 rubles 70 kopecks;
• service fees (if the ticket was purchased online);
• commission (charged when paying through payment systems).

You can learn more about the procedure, conditions and amount of such fees by going to the carrier company’s website. Access to such information is open to everyone.

What are the fees for returning a railway ticket?

Let's now figure out what the carrier's tariff consists of, which is ultimately the cost of the passenger's ticket.

So, the tariff consists of: transportation price, type of car, commission amount. When it comes to ticket refunds, the customer is refunded the amount excluding commissions and other fees.

The route the train takes also affects the cost of the ticket. Thus, for tickets to suburban destinations returned to the box office, the following payments are made:

• If the ticket is returned to the ticket office after the train has departed, money for the trip will not be refunded;
• If the ticket is returned two hours before departure, half the ticket price minus all applicable deductions will be refunded;
• If departure is more than two hours away, all funds will be refunded, excluding commissions and other fees.

Refund of tickets for international flights

• The funds paid for the ticket, with the exception of the reserved seat, will be paid to the passenger who applied for a refund of the ticket less than 6 hours before departure;
• The entire cost of the ticket and half the cost of the reserved seat are refunded if you contact the ticket office 24–6 hours before departure;
• The full cost of the ticket along with all fees will only be refunded if you apply 24 hours before the train departs.

Refund of tickets for interregional trains

• Returning tickets less than 2 hours before departure and no more than 12 hours after, guarantees a refund of the cost of the tickets, with the exception of the cost of a reserved seat and commission fees;
• The full cost of the ticket minus half of the reserved seat will be paid if the refund occurred between 8 and 2 hours before departure;
• The ticket was returned 8 hours before the train departure - passengers will be paid the full amount, except for commission deductions.

Some people do not know what a reserved seat is and consider it a type of carriage. But it's not right.

This is a tariff classification. The total cost of a ticket consists of several components, but a reserved seat can take up from 30 to 80%.

The funds you spent on bed linen and other expenses must be returned in full. In this case, the class of train, the direction of travel and the time of return of tickets do not matter.

When passengers use international trains, they must be prepared for tariffs that differ from Russian ones.

If clients of the carrier company have any problems or complaints, they should contact only the railway ticket office where the ticket was purchased.

What are commission fees?

If you need to return your ticket, be prepared to withhold a claim fee. On commuter trains it is 50 rubles, in all other cases it is 185.40 rubles.

Important! When you receive a refund for your ticket, you will be deducted a service fee . It includes payment for booking a ticket, costs for telephone consultations, etc.

In general, the service fee will range from 274 to 785 rubles (depending on the class of the car). You will be charged 90 rubles for returning one ticket online.

On what grounds can you return a train ticket?

The basis for returning the purchased ticket is the current Rules of Transportation. According to these rules, there are many reasons for canceling a trip, changing the departure date, changing the departure time, but all of them can be divided into two main groups. The first is respectful, the second is disrespectful.

The circumstances that have arisen that served as the reason for the passenger to make a decision to cancel the trip and return the travel document are primarily of no interest to either the carrier’s intermediary or Russian Railways. Therefore, there will be no need to explain them.

The fact that the passenger has every right to return the ticket he purchased is indicated by the Rules of Transportation. When a person purchases a ticket, he automatically agrees to such legal provisions .

If the reason is valid, it is the direct culprit who must compensate for financial losses. For example, the passenger did not have time to arrive before the departure of the train, delivery to which was carried out by bus due to the delay in the departure of the latter. In this case, filing claims with Russian Railways will be unfounded.

For what reasons are train tickets most often returned?

Refunds of travel tickets are made due to:

• cancellation of the trip by the passenger;
• passenger being late for transport;
• the passenger's desire to terminate the trip;
• a person is late (the reason must be valid, for example, an accident, illness);
• forced removal of a passenger from the train due to an acute manifestation of the disease;
• initiation by the carrier of flight cancellation or train delay;
• failure to provide the passenger with his seat according to the travel document;
• exchanging a ticket for another date.