Returning shoes to Kari: conditions when you can return or exchange goods purchased in Kari, procedure during the warranty period

What is not covered under warranty?

Within two weeks from the date of purchase, the client can return under warranty shoes that he has never worn, that is, not used at all. In such a situation, a refund of the money paid will be made without problems.

Hmm... Maybe you paid by card and can make a statement? Or this option: the store should keep copies of cash register tapes, if you approximately remember the date, ask the seller to restore the receipt... if it was not so long ago, for example...

We often have situations like this. Shoes have been returned many times. There were no problems anywhere. Write a statement, and then they call saying come take the money or choose another product. If you do not agree with the inspection of your shoes by store employees. You can do an examination at your own expense to check whether your shoes are defective. The warranty period for shoes is 60 days, can’t I get a refund for a low-quality product during the warranty period?

Warranty conditions for shoes in Kari

In the stores of the Kari retail chain, there are general rules that, if followed, will allow you to exchange or return shoes purchased here. They are established by law.

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The Kari retail chain is completely confident that all products presented in stores are of high quality. For this reason, it offers its customers a warranty of ninety days from the date of purchase. This is twice as long as the one officially established by Russian legislation.

The guarantee period allowing you to return bags and other accessories sold in Kari is thirty days.

Within the prescribed period, if the buyer has identified a defect or some kind of defect, he has the right to return the purchased shoes or accessory to Kari or exchange for a similar one.

If the consumer properties of the shoes purchased in Kari are completely intact, they can also be returned within ninety days.

After how many days can you change your shoes in a kari store?

Two more days passed, no one called from the store, we went into the store again, the director was not there again, they promised us that they would leave a note for the director so that she would consider the claim.

The warranty period is set at 60 days. June 29, 2020 I wore shoes to work for the first time. It’s a 20-minute walk from home to work; after 10 minutes, my heels were bleeding and I also noticed that when walking, the shoes, especially the left one, began to creak very much.

Dear author, I don’t work on ZPP very often, but if I remember everything correctly from this code (too lazy to Google). But the shoes are guaranteed for at least a season.

At the same time, only shoes of proper quality will be accepted if there are no signs of wear. 2) increased warranty for all shoes.

The guarantee period allowing you to return bags and other accessories sold in Kari is thirty days.

This is complete nonsense about the fact that the insole is an accessory, but I won’t tell you what to do. Do you have a written response? Here is the answer to my complaint. These insoles are not a removable accessory and are therefore covered under warranty. Because I'm right.

How to return shoes if the warranty has expired. How to protect your rights under the consumer protection law, read the link: I looked at it and was simply stunned. My sneakers were doing poorly: there were a lot of holes and cracks. This arrangement did not please me. After all, I wore these sneakers for at least a month and a half!

Review: Kari store chain - How I returned a product in the Kari store

Thank you for such a detailed review.

The point is that it is worth distinguishing between two promotions: 1) exchange without problems.

From the date of purchase, kari stores provide each client with 60 days for an exchange if, for some reason, after purchase it does not fit.

At the same time, only shoes of proper quality will be accepted if there are no signs of wear. 2) increased warranty for all shoes.

Within 60 days, if our customers encounter a defect, which is rare, but it happens, you can exchange/return money for goods of poor quality.

Guarantee for shoes by law in 2020

Possible reasons for returning shoes to the store during this period include the fact that they did not suit the color, size, shape, and so on. The seller has no right to refuse to accept your purchase back.

To exchange a defective product, you need to contact the store where you purchased the shoes. It is possible to return a product even after wearing it for a short time, if you find or feel a defect in the purchased shoes.

Maybe someone has had this experience with a positive solution. The store did not conduct an examination; the legal department made a decision based on the photo.

The law obliges retail outlets to issue a warranty card or check indicating the warranty period, usually it is 30 days, but since the law does not establish a clear framework, the warranty period may vary depending on the store.

Kari return shoes under warranty during the warranty period

Clause 5 of Article 19 of the Law on Protection of Consumer Rights. At the same time, on the basis of Article 18, you have the right to choose either a replacement of a low-quality product or a refund of the amount paid, your choice!!!

Yes, a check is required. And with modern checks, which quickly burn out, lately I immediately make a copy for every fireman.

Most cases when it is necessary to return shoes to Kari are resolved at this stage. Only a verbal request from the client is required.

I bought Rieker winter boots in February of this year, and now, not even a year has passed, as they say, both boots are torn - there are holes between the sole and the leather (relatively leather). It feels like the material of the boot has simply rotted and come apart. Since I bought them less than a year ago, I want to try to return them.

I am convinced that the advertisement of Kari shoe stores about a 60-day guarantee is just a marketing ploy. I checked on myself, there is actually no guarantee. Don't buy anything from these stores.

Kari shoe return 60 days

Need an independent shoe inspection

Please tell me where and at what price I can undergo an independent examination of shoes in order to prove E.N. Borisova’s shoes to the director of the KARI store. that the shoes I bought turned out to have a hidden defect that caused my leg to hurt, which I discovered on the first day I wore my leg. There are all the photos of clean shoes when filing a claim, recordings of conversations with the hotline where they refused to help. When I contacted the store, I was refused to replace the shoes with the words, do what you want, but we won’t give you a new pair, because you were wearing them. I would like to note what is written on the website: 60 DAY WARRANTY 60 days warranty on shoes* - confidence in the quality of our product. The guarantee applies to the entire range of shoes in kari stores without exception. EXCHANGE WITHOUT PROBLEMS Bought shoes, but the size or model didn’t fit? Within 60 days, you can exchange the product in the store** absolutely free of charge and without any problems!* - 60 days, not counting the day of purchase ** - exchange or return is possible only in the store where the purchase was made. Details of the terms of warranty and exchange from store consultants kari. And this is all despite the fact that I came in with shoes whose right heel was falling through (((well, our state, who gives the right to KARI to work like that.

Published: 12/11/2017 at 15:26

Dear Alexander! In accordance with paragraph 5 of Article 18 of the Law “On the Protection of Consumer Rights” (hereinafter referred to as the Law), the seller (manufacturer) or an organization performing the functions of the seller (manufacturer) on the basis of an agreement with him is obliged to accept goods of inadequate quality from the consumer, and, if necessary, check the quality of the product. The consumer has the right to participate in quality control. In addition, according to this paragraph, if a dispute arises about the reasons that caused the defects of the goods, the seller (manufacturer) or the organization performing the functions of the seller (manufacturer) is obliged to conduct an examination of the goods at its own expense. The consumer has the right to challenge the conclusion of such an examination in court. It must be borne in mind that checking the quality of a product is a broader concept and may include an examination. The examination of goods is carried out, as a rule, by special expert organizations and is an additional check of the quality of the goods with the involvement of specialists. By agreement between the consumer and the seller (manufacturer) or the organization performing the functions of the seller (manufacturer), the consumer may not transfer the product to the seller for quality control (examination), but present an examination report to a third-party organization. In this case, the seller must reimburse the consumer for the costs of conducting the examination, since paragraph 5 of Article 18 of the Law provides for the examination to be carried out at the expense of the seller. When deciding whether there was a violation of the deadlines for meeting consumer requirements, it is necessary to keep in mind that the quality check (examination) provided for in paragraph 5 of Article 18 of the Law must be carried out by the seller (manufacturer) or an organization performing the functions of the seller (manufacturer) , within the time limits established by Articles 20, 21, 22 of the Law for satisfying the requirements.

The procedure for returning shoes to a store according to the law

Even when purchasing these shoes in the store, we immediately noticed that the soles were very thin, but the seller assured us that the shoes in Kari stores were of very high quality and there would be no problems with the soles. The sole is 1mm thick at the toe and feels like it's made of soft rubber. Clean the contaminated surface with a damp, then dry cloth. Apply a special care product for patent leather shoes to protect the polish surface from drying out, then polish with a special cloth.

I simply don’t believe that lawyers will give out such nonsense in writing. Let's ask the author to post a photo of the lawyers' official response. Then it will be possible to give advice.

Usually stores do the examination themselves, but in order to avoid a scandal they give away the money. I wrote a letter to Contact, describing the problem and taking on responsibilities and asking for a refund, to which I received an answer.

If a product is found to be of inadequate quality and is under warranty, it must be exchanged in the store.

The Federal Law “On the Protection of Consumer Rights” does not provide a separate guarantee for shoes, but according to general rules, you can return a product within two weeks after purchase if it does not suit the color, size or other characteristics.

The seller refused to refund the money for the shoes. Having said that she did not see any visible reasons for the defect in the shoes, I suggested that she put on her shoes and walk around the room and listen to the creaking of the shoes.

If there is an industrial defect, it can be replaced within the warranty period. It can range from thirty to ninety days, depending on the model.

We return an unsuccessful or useless purchase: returning shoes to various stores

Dear friends, if you have any difficulties then this article will definitely be useful to you.

There can be many reasons for a return: wrong color, style or poor quality.

Fortunately, in Russian legislation there are many cases when legally demand a refund or exchange.

Shoes must be unworn and in their original condition.
The warranty period for purchased shoes is calculated from the beginning of the season .
In the absence of a receipt, you can provide other evidence that these shoes were purchased in this particular store (find out in more detail about whether shoes can be returned without a receipt and box, and within what time frame, here).

If a consumer product is defective , you can also demand money for the purchased product or its exchange. An option for compensation for repairs or a discount is possible if you want to keep .

Kari stores have uniform exchange and return rules established by law.

Within 14 days from the date of purchase, you can return goods that have not been used. In this case, a refund will be made.

The warranty period for bags is 30 days from the date of purchase . During the specified period, if a defect is detected, you can return the product or exchange it. In addition, the Kari store chain offers its customers to exchange shoes of good quality within 60 days from the date of purchase, provided that the shoes have not been used and their consumer properties are preserved .

In this store you can demand money or an exchange and it simply does not suit you in any way. In this case, it is very important that all company tags and labels are present, and the packaging is preserved without signs of damage.

If all conditions are met, the buyer will be refunded within 10 working days . If there is a defect or defect from the manufacturer, you can exchange or return the shoes within thirty days from the date of purchase (read more about how to make a claim and return low-quality shoes to the store here).

If you used a bank card , the money will be returned to your personal account. To make a return, you will need to fill out an application. When purchasing shoes through the online store of this network, if an industrial defect is confirmed, all costs associated with shipping the goods will be reimbursed to you.

The time frame within which free warranty repairs is set by the store management and depends on the amount on your bonus card. Currently, it is possible to use the free warranty repair service for a period of two to five years from the date of purchase.

If for a number of reasons the product purchased in the Sportmaster chain of stores is not suitable , then you have the right to demand a refund for the purchase or exchange it within 2 weeks from the date of purchase.

In this case, the product must be without traces of use .

If during operation you discover that the product has an industrial defect , then a return or exchange is possible during the warranty period. To make a return, contact the store where you purchased the product. Provide a receipt and packaging with the goods. Complete the return application

This brand is the leader in shoe production in the Republic of Belarus. If there are no signs of use , if the shoes simply did not suit you according to some parameters, you can demand a refund or exchange them within two weeks.

If there is an industrial defect, it can be replaced within the warranty period . It can range from thirty to ninety days, depending on the model. Options for returning and exchanging purchases purchased during various promotions are considered individually.

Contact the store with your passport , shoes, complete packaging and a receipt for this everyday product.

As can be seen from the article, in the most popular shoe stores, the conditions for return and exchange are almost the same , and are drawn up in accordance with current legislation.

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Kari return shoes if the sole comes off

If the seller refuses to accept the goods for return or examination, the buyer has the right to file a claim in court, putting forward demands for compensation for material and moral damage.

It may be more expensive, but better quality. But before purchasing, it is better to discuss in advance the possibility of a return or exchange. Especially if you are not buying for yourself.

Upon purchase, I was told that the warranty starts from the beginning of the season (April 1) and is valid for 30 days.

Shoes purchased through promotions and discounts are subject to return and exchange. Attention Kari Kari stores have uniform exchange and return rules established by law.

Returning shoes to the store after a short wear: I share secrets and announce another competition

The consumer has the right to exchange a non-food product of proper quality for a similar product from the seller from whom this product was purchased, if the specified product does not fit in shape, dimensions, style, color, size or configuration. The consumer has the right to exchange non-food products of proper quality within fourteen days, not counting the day of purchase.

An exchange of a non-food product of proper quality is carried out if the specified product has not been used, its presentation, consumer properties, seals, factory labels are preserved, and there is also a sales receipt or cash receipt or other document confirming payment for the specified product. The consumer’s absence of a sales receipt or cash receipt or other document confirming payment for the goods does not deprive him of the opportunity to refer to witness testimony.

If the purchase of shoes was using a card

Attention: In this store, depending on the shoe model, it can last from three to six months.

In what cases will it be possible to return shoes to most stores operating in Russia, according to the current conditions for returning goods:

if the client bought high-quality shoes without flaws, he can return them or exchange them at the time of contact;
shoes should not be used, their presentation is completely preserved;
when the product was sold at a discount, but not because it was defective, a return or exchange is also possible;
the warranty for purchased shoes begins to apply from the beginning of a specific season;
You can return the shoes with a receipt;
If the buyer does not have a receipt from the store, he can bring other evidence to confirm that the products were purchased there.

We asked to accept a written complaint and shoes, at first they did not even want to do this, but when we said that we would complain to Rospotrebnadzor, the store administrator agreed to accept the complaint and shoes. They said they would call within 10 days. It turned out that we were left without shoes and without money.

Is it possible to return shoes in brown if the size does not fit?

If you discover a manufacturing defect, then you can demand money for the purchased product or its exchange during the warranty period.

Attention: In this store, depending on the shoe model, it can last from three to six months.

Megatop A well-known chain of stores in the Republic of Belarus. You can return the money or exchange your purchase under the current legislation.

Info If the shoes are of high quality, but just don’t suit you, then you have two weeks during which you can make a return or exchange.

If there is an industrial defect, it can be replaced within the warranty period. It can range from thirty to ninety days, depending on the model.

Is it possible to return used shoes to the store?

The ankle boots began to fall apart along the soles and on April 30, after the shoe workshop refused to repair them, simply because it was impossible to eliminate this defect, I took the shoes back to the store.

The guarantee for shoes is provided for by the Russian Federation Law of 02/07/1992 No. 2300-1 “On the Protection of Consumer Rights”. In accordance with the law, if defects in the purchased product are discovered, the consumer has the right to make a corresponding claim. If the buyer does not know how to behave correctly in this situation, it is recommended to seek advice from an experienced lawyer who can turn the situation in the right direction, proving the legality of his own actions and win the case in court.