Regional Rescue Service
Telephone numbers of the Emergency Department (24/7): 380-91-19 (multi-channel), 545-47-45, 545-35-18
Ministry of Emergency Situations - 112 - a single emergency number for calls from cell phones in emergency situations (you can call even without a SIM cards, no money in the account and with a locked phone keypad)
Rescue phone - 01
Home emergencies
Call if you smell gas
Damage to street lighting. networks
Damage to the street water supply network (cold water)
Damage to the street water supply network (hot water)
"Hotline" State Unitary Enterprise "TEK SPb"
Center for receiving requests from citizens on all issues related to the quality of housing and communal services provided
Complaint hotline numbers:
Center for receiving requests from citizens on all issues related to the quality of housing and communal services provided - 004
“Hotline” of State Unitary Enterprise “Vodokanal St. Petersburg”
"Hotline" of GRO "PetersburgGas"
claims service of the State Unitary Enterprise "Transportation Organizer" (public transport operation)
Telephone numbers of assistants on duty to heads of district administrations
Main Directorate of the Ministry of Internal Affairs for St. Petersburg and the Leningrad Region
Official Internet resource of the Main Directorate of the Ministry of Internal Affairs for St. Petersburg and Leningrad Region - https://78.mvd.ru/
Information telephone number of the Main Directorate of the Ministry of Internal Affairs
Duty department of the Main Directorate of the Ministry of Internal Affairs
“Helpline” of the Main Directorate of the Ministry of Internal Affairs
Duty department of the Criminal Investigation Department
Drug Enforcement Administration
275-03-51 — Duty department
Department of the State Traffic Safety Inspectorate of the Main Directorate of the Ministry of Internal Affairs of Russia for St. Petersburg and the Leningrad Region
https://www.78.gibdd.ru - website of the State Traffic Safety Inspectorate of the Main Directorate of the Ministry of Internal Affairs of the Russian Federation for St. Petersburg and the Leningrad Region
Department for Civil Defense, Emergency Situations and Fire Safety of the Committee on Law, Order and Security
Address: Razyezzhaya street, 26/28 Telephone of the operational duty sector of monitoring and forecasting 575-75-57 https://www.zakon.gov.spb.ru
Court
Prosecutor's office
City prosecutor's office 312-81-90 Regional prosecutor's office 542-02-45
Advocacy
Presidium of the St. Petersburg Bar Association; Bar Association of St. Petersburg: 713-14-03 Presidium of the Leningrad Regional Bar 273-00-86 International Bar Association "St. Petersburg" 275-10-71
Healthcare
City ambulance station - 03
https://www.03spb.ru — Ambulance of St. Petersburg
Territorial Compulsory Medical Insurance Fund of St. Petersburg: 703-7-301,
Information about the availability of medicines in the city
Drug addiction helpline
Helpline for adults, children and teenagers
City information service "City Health" (multi-channel) 635-55-63 (Information about the addresses, telephone numbers of treatment and preventive medical institutions in the city of St. Petersburg and about the medical services provided by these institutions)
Hotline of the St. Petersburg Health Committee 635-55-77
Telephone complaints regarding the work of the city ambulance 571-45-04
St. Petersburg regional branch of the Social Insurance Fund of the Russian Federation
197046 St. Petersburg B. Posadskaya st., 10A
Phone for inquiries: 677-87-17
Labor Inspectorate in the city of St. Petersburg
198095, St. Petersburg, Zoya Kosmodemyanskaya st., 28, lit. A Contact phone Fax e-mail
Hotline numbers, (812) 374-31-97.
Information and reference telephone service for social protection of the population
The information and reference telephone service is open daily, except weekends and holidays, from 8:30 a.m. to 5:20 p.m. On Friday from 8:30 am to 4:00 pm.
Website of the City Center for the calculation and payment of pensions and benefits https://iss.ktsz.spb.ru
Branch of the Pension Fund of the Russian Federation for St. Petersburg and the Leningrad Region
194214, St. Petersburg, Engels Ave., 73 Manager's reception: tel., tel./fax (812) 554-08-22 Hotline numbers: for the public, 292-85-56; for policyholders;
Office of the Federal Service for Supervision of Consumer Rights Protection and Human Welfare for the City of St. Petersburg (Office of Rospotrebnadzor for the City of St. Petersburg)
Territorial department of the Rospotrebnadzor Office for the city of St. Petersburg in the Nevsky and Krasnogvardeysky districts
By candlelight and in a fur coat
If you have problems with heating, electricity or water supply, do not rush to immediately pick up the phone. First, go and investigate your neighbors to find out the scale of the problem: whether the emergency happened only in your area or in the whole house. Perhaps the plugs in the apartment were simply knocked out or air had formed in the radiators.
The next step is to call the house management company or contact the chairman of the HOA. Typically, management company telephone numbers are posted at the entrance on information boards at the entrance. Experts have indicated the contacts of housing and communal services on the Housing Committee portal, and here is a list of the city’s emergency services.
Housing agencies of the Admiralteysky district: 315-90-47 Vasileostrovsky: 323-20-38, Vyborgsky: 550-29-62, Kalininsky: 542-26-18, Kirovsky: 252-25-64, Krasnogvardeysky: 227-46-64, Krasnoselsky: 736-72-86, Moscow: 388-13-60, Nevsky: 412-33-37, Petrogradsky: 232-16-65, Primorsky: 301-31-38, Frunzensky: 766-65-41, Central: 273-15-82, Kolpinsky: 461-78-51, Kronstadt: 435-33-96, Resort: 437-07-74, Petrodvortsovoy: 450-54-97, Pushkinsky: 476-72-11.
Citywide hotline for housing and communal services problems: 004 (from a landline phone), 112 (from a mobile phone), 576-24-25 and 576-24-28. In the event of a shutdown of heat and hot water, employees of the St. Petersburg Heating Network can help: 901-46-46 and the St. Petersburg Fuel and Energy Complex: 334-30-80. Heat supply in the Admiralteysky, Petrogradsky, Central, as well as in the Kurortny and Petrodvortsovy districts is provided by Petersburgteploenergo: 334-50-60.
If you are left completely without water, call Vodokanal: 305-09-09, you can use the same number to report damage to the cold water supply network on the street. Regarding bursting hot water pipes: 315-13-13. Also, tell the Ministry of Emergency Situations about any damage noticed on the pipeline: 299-99-99.
Employees of the Ministry of Emergency Situations can also help solve the problem with electricity. If you notice broken wires and broken lights on the city streets, then call 312-95-94. All emergency situations with electricity can also be reported to the Energy and Engineering Committee: 576-58-01 and 576-58-99.
Emergency phone numbers in St. Petersburg
Information about the upcoming illegal seizure of an enterprise can be reported to the Interdepartmental Commission under the Government of St. Petersburg on Economic Security by phone: 570-33-60, 570-35-59 (from 09.00 to 17.00 on weekdays) or by E-mail
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We look for the phone number either on the receipt for payment for housing and communal services, or on the information stand at the entrance. You can find out your management company on the Internet: on the city “Our St. Petersburg” (at the address of the house) or on ReformaZhKKH.
Time to settle the score
It happens that service organizations do not respond quickly enough to requests from St. Petersburg residents or completely ignore their calls. All complaints about the work of the management company or homeowners association must first be submitted to them. Typically, complaints are accepted in writing at the organization's office or by registered mail. In any case, you should receive confirmation that your complaint has been accepted. The confirmation must include the name of the recipient, date and stamp.
If you have not received a reasonable answer to resolve the situation, then you should contact several organizations to choose from: the State Housing Inspectorate of the region, Rospotrebnadzor, the local antimonopoly service, the district administration, the prosecutor's office and the court.
For all degrees and liters not received on time, you can receive a recalculation. The law established maximum terms for the restoration of heat, water and light, after which the service organization is obliged to reduce the amount of payment.
According to standards, the minimum temperature in an apartment in winter is +18ºС, in corner rooms +20ºС. If the heat is turned off, it must be restored within 16 hours if the apartment is above +12ºС. If the temperature drops below, then companies are given 4 hours. For each hour of delay, your resource fee is reduced by 0.15% of the cost at the hourly rate. And the same - for every degree of deviation from the temperature regime.
The minimum temperature of hot water is 50ºС, deviations by 3ºС are possible during the day, and by 5ºС at night. For every three degrees below the norm, the fee is reduced by 0.1% of the cost for each. If the water temperature is below 40ºС, then you can pay for it as if it were cold.
The fee for cold water is reduced by 0.15% of the cost for each hour of absence, if there was no water for more than eight hours for the entire month or for four hours at a time (in case of a pipeline accident - a day). Electricity charges are reduced by 0.15% of the tariff price for each hour of no light.
The Housing Committee reports that automatic recalculation is carried out only for recipients of “pink” receipts from the State Unitary Enterprise All-Russian Central Communal Enterprise “Housing Economy”. In other cases, citizens should apply for recalculation to the management organization. In case of incorrect calculations and violations, contact the emergency dispatch service: 004 or 112, providing your name, address and reason for the complaint.
If your request for recalculation is not accepted, then assistance in resolving the conflict can be provided at Rospotrebnadzor: 764-42-38 and at the “Center for Quality Control of Goods, Works and Services”: 274-12-37 and 274-12-41. Also, for consultations on consumer rights in this case, you can call the “Union of Consumers of St. Petersburg”: 993-73-99 and 994-34-99.
Everyone has long been accustomed to the modern benefits of civilization. That is why the lack of hot water in the tap causes a lot of inconvenience. In accordance with legal requirements, the management organization is obliged to notify in advance of the cessation of water supply to residential buildings and apartments.
However, sometimes unforeseen circumstances arise that prevent this from being done. There are several reasons why there may be no water in an apartment. Residents should know who to call and what to do if there is no hot water.
The water was turned off where to call St. Petersburg
There is a certain form of contacting these companies. The dispatcher is obliged to record your call, write down personal and contact information, time, and assign a unique number. In addition, he is obliged to introduce himself and answer the question.
Where to complain if there is no cold water for more than 12 hours
Moscow, or some problems directly with the heating itself (for example, poor-quality heat supply to the house, when the radiators are barely warm), then you can call the numbers below - these are city “hotlines” dedicated specifically to solving such issues. For questions about the onset of the heating season, as well as for all other problems with heating, utilities, complaints about poor-quality heating supply to the house, you can call here: The same organizations also accept all sorts of comments on issues of electricity supply. if they cannot resolve your issue or communicate with you incorrectly, then you can also call here: Yes, “hot lines” for heating issues are open in Moscow. For example, if you live in the Central Administrative District, then if in the Eastern District, then More details about all the “hotline” telephone numbers by district are here. In addition, there is another line that operates 24 hours a day.
Housing and communal services problems take second place in the thematic ranking of requests to the “Letter to the Governor” project. Citizens complain about the poor quality of service provided by housing and communal services, with such frequency that the problems of “fools” and “roads” no longer seem relevant.
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In the first case, you should wait until the repair is completed. If its terms are clearly delayed, residents can contact the Management Company involved in maintaining the house, as well as Rospotrebnadzor or the Prosecutor's Office. In the event that there were no announcements about shutting off the hot water supply, you need to call:
No water in the house: where to call and file a complaint
The lack of water in the house is a big problem for its inhabitants. In such a situation, a fair question arises about what was the reason and why there are no basic conditions for a comfortable existence.
Such an innovation will be possible by revising technologies to prepare appropriate equipment for the winter. If this program is successfully implemented, in the next 5 years the shutdown period may reach only 2 days. Therefore, the population will not feel any inconvenience associated with these interruptions.
If there is no hot water in the house, then it is necessary to file a complaint with the housing and communal services along with an act of violation of state standards. The same document is drawn up if water is constantly supplied to the house at a temperature that does not meet the standards. After receiving a correctly executed act, the organization is forced to send a commission to verify the information received.
Reasons for turning off hot water
In Moscow, like in other cities, there is also a service, but citizens have a question: if there is no hot water, where to call? In the capital, MOEK is responsible and is available around the clock via a hotline number.
I previously reported on the order of the head of the region. There are hotlines for all questions regarding heat supply. Residents of the Leningrad region can contact dispatch services and management companies regarding heating issues at the following numbers: Boksitogorsky district 8-813-66-21-269 Volosovsky district 8-813-73-23-190 Volkhovsky district 8-813-63-70-911 (LLC "Housing Economy", on 1 Volkhov), 8 -813-63-78-085 (LLC "Housing Economy", on 2 Volkhov), 8-813-63-77-710 (LLC "Volkhov Communal Systems", on 1 Volkhov), 8-813-63-22-836 (Volkhov Communal Systems LLC, on 2 Volkhov) Vsevolozhsky district 8-813-70-25-488 Vyborg district 8-813-78-22-175 Gatchina district 8-813-71-96-074 Kingisepp district 8-813-754-88-88 Kirishsky district 8-813-68-24-325 Kirovsky district 8-813-62-21-663 Lodeynopolsky district 8-813-642- 55-30 Lomonosovsky district 8-812-423-06-29 Luzhsky district 8-813-72-22-950 Podporozhsky district 8-813-65-30-300 (MC "PRES"), 8-813-65-20 -504 (UK "ZhK"), 8-813-65-22-273 (emergency service "Lenoblvodokanal") Priozersky district 8-813-79-37-194 (emergency service of the city.
Consumer rights
The list of rights and powers of each owner is determined by law. Residents should know them and use them fully:
- The right to use water supply without interruption.
- The law allows the absence of hot water from the tap for no more than eight hours a month, not taking into account shutdowns due to emergencies.
- A one-time shutdown of hot water should last no more than 4 hours.
- In the warm season, in the summer, when planned restoration and maintenance work is carried out, water may be absent for up to two weeks.
- The management organization must notify residents in advance of each planned shutdown of hot water supply, at least ten days before the termination of its supply.
- Natural disasters, emergencies, and unplanned situations are considered exceptions to all rules.
Management organizations tend to violate the rights of residents or take advantage of their ignorance.
Do they have the right to disconnect without warning residents?
According to paragraph 1 of Article 21 of the Federal Law of December 7, 2011 No. 416-FZ “On Water Supply and Sewage,” the organization providing this water supply has the right to turn off both cold and hot water supply without warning. The reasons for such a disconnection may be:
- accident or elimination of consequences of an accident in the water supply system;
- significant deterioration in water quality;
- the need to increase the water supply to the fire site.
In this case, the organization is obliged to notify subscribers within 1 day from the day the water shutdown begins (clause 2 of Article 22).
You can find out more about the reasons for turning off hot and cold water here.
Hot water supply
In the case of hot water supply, the shutdown is carried out by the organization that supplies hot water using centralized and non-centralized hot water supply systems and with which the subscriber has an agreement on the supply of hot water (clause 1 of Article 24 of the Water Supply Law).
This is either an organization that directly supplies heat, or an organization that takes cold drinking water from the water supply and heats it in an additional heat exchanger. As a rule, hot water is supplied by private companies with which the owners of the residential building have an agreement for the provision of services.
Cold
Drinking water can be turned off by an organization that supplies the subscriber with cold water using a centralized cold water supply system under a service agreement (clause 1 of Article 23 of the Water Supply Law).
As a rule, the supply of cold drinking water is carried out by the city utility company Vodokanal.
Where to go
If there is no water supply due to emergency restoration work, you will have to wait until it is completed. There is no way to restore the water supply ahead of schedule.
ATTENTION! If residents note that this work is taking too long or the deadlines do not meet, they must contact higher authorities. Regardless of the reasons for the lack of hot water supply, residents should find out the reason for this phenomenon.
To do this, you need to dial the number of the housing maintenance service dispatcher. Even if the neighbors reported the reason for their absence, it would not hurt to call. Increasing the number of applications will speed up the renewal process.
Recalculation of service cost
The law establishes that if utility services are provided poorly or not in full, the cost must be recalculated.
ATTENTION! The management organization recalculates the cost of utilities only if the apartment does not have a measuring device. If residents have acquired one, payment is made in accordance with its indications.
For every hour of absence of hot water supply, the cost of the tariff is reduced by 0.15 percent. If the duration of the absence of water did not exceed the norm specified in the legislation, no recalculation is made.
Resumption of water supply - how to find out?
As mentioned above, filing a complaint is not always appropriate, even if the hot water is turned off. Who should I call to find out what happened? It is necessary to contact the housing office staff.
The telephone number depends on which housing and communal services the residential premises are connected to.
You can find out this information from your utility receipt (usually they contain contact phone numbers). You can also call the management company or HOA.
In addition to finding out the reason for the shutdown, the citizen will be able to clarify when the water supply will be restored.
The answer to the question: the cold water has been turned off, who to call, is the same as in the previous case. To find out when water supply will be restored, you should contact the housing and communal services or management company.
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If the water is turned off without warning
When there is no water in a house or apartment, and there was no warning, residents need to find out the reason why it is missing. The first step is to contact the manager of the management organization.
If they do not give any comments and take measures to restore the water supply to residential premises, you should call the following authorities:
- state control housing inspection;
- water utility;
- HOA.
These authorities will accept your appeal and also send specialists to the specified address. Based on the results of the inspection, a report will be drawn up. It is also issued in two copies. One remains with the specialist, the second is given to the applicant.
If violations are detected, the management organization may be subject to a fine, as well as an obligation to correct the situation and provide residents with high-quality utility services.
Complaints about illegal actions of the water utility
Before filing a complaint, you need to find out why there is no water in the house. If such a circumstance is related to factors provided for by law, filing a complaint will be useless.
Otherwise, the consumer can protect his rights. What to do and where to call if there is no hot water? First of all, you can contact the head of housing and communal services.
You should make a phone call first. If this does not help, a statement is drawn up addressed to the manager, which outlines the essence of the problem and the demand to correct the situation.
Residents of apartment buildings are recommended to draw up a collective statement. Who can you complain to if there is no hot water and the head of the housing office is inactive? You can contact a higher authority.
This authority is the State Housing Inspectorate. The powers of this department include supervision of life support systems connected to residential buildings. You can also contact Rospotrebnadzor, whose employees are required to monitor the quality of services provided to the population. Regardless of which department citizens apply to, they will need to make a written application.
Submission order
What to do if the water is turned off? After the calls, a written statement should be made. It is issued on paper (A4 format). It contains the full name of the organization to which the citizen is applying, as well as the personal data of the applicant. After this, the essence of the problem that has arisen is described (no hot and cold water), and demands are made (to resume its supply).
It is recommended to include references to the legislative acts described above. It is worth noting that if the housing office did not send a warning about the disconnection, this should also be stated in the complaint.
Attention! An application submitted to government agencies must necessarily contain the applicant’s full name and registered address.
Anonymous applications will not be considered. After the document has been drawn up, you must personally visit one of the branches of the selected department and submit the paper.
You can also use the “Government Services” service. To do this, you need to register in the system, and then use the “Send an appeal or complaint” option.
It is recommended to contact the authorities in the following order:
- Housing office management.
- Housing inspection.
- Rosportebnadzor.
The department will consider the complaint within a few days, after which a written response will be sent to the applicant. He will come to the address specified in the citizen’s application.
Repair and restoration work takes much longer than expected
There is an algorithm of actions that should be performed if there is no hot water, all the deadlines allotted by law have passed, and the management organization does not specify a restoration date:
- Talk to other residents. It is advisable to agree on collective treatment. This way you have a much better chance of solving the problem in your favor, and in this way the water supply will be restored much faster.
- It is best to submit your request in writing. You can use Internet resources and leave a virtual appeal to Rospotrebnadzor or the Housing Inspectorate. However, in this case, you must also ensure that the email is registered.
- If the problem is not resolved after three days, contact the city authorities.
- The final authority is the court.
Going to court with the availability of documentary evidence will definitely help resolve the current situation in favor of the plaintiff. In addition, in such a situation, residents have the right to demand compensation for moral damage.
Options for action if there is no hot water in 2020
Interruptions in the water supply occur frequently, and this is due to the deterioration of pipelines and other equipment that sends the resource to homes.
If this fact was isolated, then you can wait a few hours without moisture, but when hot water is turned off for a long period, you should act and restore the supply.
Dear readers! The article talks about typical ways to resolve legal issues, but each case is individual. If you want to find out how to solve your particular problem , contact a consultant:
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Utility companies may not even give an answer or an exact time frame for restoration, and in order to correct the situation, you need to know how to act.
Contact Rospotrebnadzor
Rospotrebnadzor is obliged to protect the rights and defend the interests of ordinary citizens.
When filing a complaint, its employees also conduct an inspection to study all the evidence, as well as the measures that were taken to resolve the issue.
Based on the results of the inspection, a report is also drawn up. It reflects the list of actions performed, the final result of the measures taken. One copy of this document is sent to the applicant.
Every apartment owner at least once in his life is faced with a lack of hot water supply. It is very important to understand your rights and defend them if they are violated.
IMPORTANT! Apartment owners pay in full for all services in good faith. Therefore, they have every right to use them in accordance with the law.
