Dixie toll free hotline

The Dixie grocery chain has set up its own hotline for customer consultation. The Dixie hotline is a telephone number that serves visitors to the chain stores and answers questions of interest to supermarket customers around the clock. The hypermarket chain cares about the satisfaction of every customer.

1. Store hotline
2. Contacts: address, phone number, official website
3. Reviews

is the widest network of convenience stores. There are Dixie stores in small towns and large cities. The stores always have fresh, delicious food and essential goods.

Every buyer of the Dixy retail chain who believes that his rights have been violated can file a complaint against the store. For example, the reason for a complaint may be the sale of low-quality or stitched goods, discrepancy between prices at the checkout and on the sales floor, or offensive behavior of employees. If the complaint is drawn up correctly and is accompanied by evidence of infringement of rights, you can count on compensation for material and moral damage caused to you by the trading network.

Write a complaint about the Dixie store:

Leave a complaint about the Dixie store

By calling the hotline you can find out questions related to working in a supermarket chain, as well as find out about charity events and offers from the company’s partners.

Leave your review about the Dixie store

Reviews may vary, but Dixie is trying

Most reviews about the Dixy company are divided into positive ones about the range and quality of products, and negative ones about the work of the employees. Buyers often encounter rude, tired salespeople and cashiers. Why? Network companies are always associated with staff turnover and little attention to the comfort of employees in the workplace. Dixie was no exception. In many places there are violations of the Labor Code.

Customer reviews about Dixie

The main complaints about Dixie are related to incorrect service. Buyers are faced with rudeness, incorrect receipt generation, and lack of assistance from store employees. Even retail outlet administrators are not ready to resolve conflict situations with clients in an intelligent way.

Customers try to complain about the Dixie store both in complaint books and on the Internet.

Most complaints relate specifically to the behavior of employees. In rare cases, cashiers added items to the receipt that were not in the customer’s cart or one of the products was “stuffed” twice.

Buyers who encounter problems in the stores of this chain are advised to carefully check their receipts to ensure that the prices correspond to the products purchased and the quantity of goods in them. In case of conflict situations, if an understanding has not been reached with the administrator, it is better to call the support hotline 8-800-333-02-01.

What the site looks like

The official web resource contains all the information required by the consumer.

The top of the page is filled with information about the buyer’s location, a button to download an electronic booklet with promotional products, and a hotline contact number. It is recommended to immediately check that the name of the client’s locality is indicated correctly, since this determines whether the required product will be available. The stocking of store shelves is directly correlated with consumer demand in a particular area, so that the consumer can find everything they need at the nearest Dixie store.

Next is a news feed of company events, which displays announcements of new profitable offers, information about launched promotions, competitions, and drawings of valuable prizes.

The “Catalogues” section will direct the user to a page with a list of products at a reduced cost within the current loyalty program.

It’s easy to find the nearest store if you specify the location region, city, street inside the search form. Streets in large cities may have more than one supermarket on each.

In order not to miss new promotions, you can sign up for a newsletter.

If you have problems interacting with the resource, complaints or suggestions, you can always contact the consumer support service of the Dixy retail chain.

Reviews from Dixie employees

The difficulties in working for a group of companies depend on the management. In Moscow, most stores try to adhere to basic standards and legal norms when hiring workers. All personnel are officially employed after a probationary period, receive a social package, income tax contributions and to the Pension Fund.

Claims from former and current employees:

• The working day is longer than specified in the employment contract. Instead of an 11-hour shift, employees work 13-14. Management requires you to arrive at your workplace 1 hour before the store opens; after closing, staff are often delayed.
• Widespread decline in wages. Employees estimate the average drop in the cost of each shift at 10-20% of what is stipulated in the contract.
• Imposition of fines, unjustified deprivation of bonuses, deductions from wages. Such problems are typical for trade in general, especially for network companies.
• Salary delays. This is one of the most common complaints in 2020. Money is transferred to employees with a delay of 1-2 weeks.
• Problems with career growth, training. In regional stores, management abandoned specialized training for staff.

In addition, employees are dissatisfied with the number of staff in stores and the workload with additional responsibilities. Work on holidays, weekends, and additional hours of work are also not paid. All stores have no 1 hour lunch breaks. The lunch break is replaced by 1-2 short periods of 15 minutes, when staff can rest.

Also in Dixie you may encounter the problem of internship. Standard period is 10 days. During this time, the new employee performs duties practically for free.

What is Dixie

The Dixie supermarket chain has been operating since 1992. The main office and the first store were opened in Moscow. Today, the number of retail outlets across the country has exceeded 2,500 units. There is an additional branch of the organization within the city of Podolsk, Moscow region, to increase the level of interaction with consumers.

The company provides retail and partly wholesale trade services in consumer goods: food, cleaning, laundry, personal hygiene products, clothing, footwear. In order to improve the quality of service, the company regularly implements loyalty programs for customers: weekly promotions, weekend discounts, competitions, sweepstakes.

Dixy has a license to sell alcoholic beverages, tobacco products, and accessories. Additionally, he has permission to build retail premises, rent or lease real estate and equipment. Cargo transportation is allowed.

The supermarket chain stands out from its competitors with low prices and adequate product quality.

More detailed information can be obtained on the representative website of the organization.

Where can I write a complaint about the Dixie store?

Most former employees think about where to complain about working in a chain store. There are several ways to complain about conflicts when working with Dixie. Some of them are ineffective, others require a lot of time and effort.

Instructions in the Dixie store in case of detection of not fresh products

In the book of complaints and suggestions

It is intended not only for customers, but also for employee reviews. Unfortunately, there is no point in waiting for a response to a submitted complaint. It is easier for the management of the point to remove the sheet from the complaint than to report to superiors and resolve a conflict with a dissatisfied employee.

Head of the outlet

Writing a complaint to the store addressed to the manager is also ineffective. It is better to record the complaint process on video. Otherwise, the manager may ignore the fact of the former employee’s appeal.

It is not profitable for store management to take complaints from employees and customers into account. Such conflict situations affect their wages, so managers try to hush up all incidents without noise.

To the Society for the Protection of Consumer Rights

Based on Art. 37 of the Constitution of the Russian Federation, employees can initiate proceedings with the employer independently or collectively. The Consumer Rights Protection Society also protects the labor interests of staff. To complain about a Dixie store to the community, you can visit the organization’s official website or contact your local branch.

To the prosecutor's office

It is recommended to resort to this method if there have been obvious violations of the law by the store management:

• Refusal to pay wages or significant delays in transfers;
• Illegal dismissal (Article 81 of the Labor Code of the Russian Federation);
• Violation of safety standards and rules for providing working conditions to personnel;
• Other violations.

An application to the prosecutor's office is submitted in person or remotely through the official website. The application form for personal submission can be obtained from the prosecutor's office. Deleted complaints are submitted in free form through a special section of the site.

To court

It is recommended to involve the court after working in Dixie only in cases of financial interest or serious violation of the rights of a citizen by the employer. The claim must be filed in the magistrate’s court in the region, city and department closest to the defendant’s location.

In the text of the statement of claim, it is necessary to express specific claims against the employer and support them with references to the norms of the Labor Code. Evidence of offenses against employees must be attached. Class action lawsuits work most effectively when several employees come together to defend their rights and receive compensation.

When and in what ways can you file a complaint?

According to the Consumer Rights Law, every buyer has the right to receive the required information related to the store’s activities: products, suppliers, expiration dates. If complaints arise about the quality of goods or service by supermarket employees, the client has the right to file a complaint.

The immediate reasons for filing a claim are:

• sale of expired products;
• provision of low-quality products;
• discrepancy in the cost of goods on the price tag and the receipt;
• offensive actions on the part of the organization's personnel.

The Dixie trade and retail company provides consumers with several methods for conveying wishes or complaints about the activities carried out or the supermarket staff. The client has the right to notify the higher management of the supermarket or company about violations of consumer rights and storage conditions for products. May complain about the service of the cashier or the treatment of other store employees. When considering and making a solution to the problem regarding the submitted request, the consumer will be regularly informed by the organization at each stage.

What evidence should I attach to the complaint?

An example of filing a claim in Dixie

Documentary evidence of claims is mandatory if an employee really wants to achieve results from a conflict with a group of companies. It is better to prepare in advance for the formation of statements and evidence. Unsubstantiated accusations will be rejected. Suitable:

• Audio, video materials;
• Records of telephone conversations, including those with the Dixie hotline;
• Witness's testimonies;
• Documents, checks, printed and certified receipts for money transfers.

If a citizen turns to an external structure (prosecutor's office, Rospotrebnadzor, trade unions, court), he needs to put forward clear claims against the employer and prove their validity.

Dixie stores hotline phone number

The buyer can use the hotline regardless of region. The Dixie support phone number is toll-free for all mobile and desktop devices. To contact the operator, you need to call the number.

Contacts "Dixie"

Due to the significant load on the central contact center, several additional hotlines were created for the following cities:

• +7 for Moscow;
• +7 for St. Petersburg.

Note ! In addition, there are hotline numbers for directions - “Dixie Ural”, “Dixie South”, etc. They are designed for requests from legal entities, in particular, company partners. For more detailed information, check the official website.

Mobile application "Dixie" - discounts, scanner, promotions, shops

How to exercise your rights correctly

Employees and customers have legally established rights to quality service, normal working conditions and payment in accordance with the contract.

If the management of a Dixie point violates any norm, this is a reason to report the company’s work to supervisory authorities.

The structure of the companies is built in such a way that salaries and bonuses of management depend on the production and profit of each point. Therefore, practically no attention is paid to ordinary staff and customers.

How to act

It is difficult for citizens to dare to assert their rights in the face of large corporations. This is what gives rise to impunity, the confidence that any offenses will pass without consequences. If the rights of customers or employees are regularly violated, you can complain about Dixy to the trade inspectorate and other supervisory companies. It's better to act collectively.

The authorities will not ignore citizens' appeals. Even if 1 complaint does not bring any noticeable results, the company faces regular inspections. If the leadership of regional branches stops believing in their own impunity, the rights of future Dixie employees will not be violated as often and blatantly.

Is it possible to obtain compensation from Dixie for damages?

Compensation is virtually guaranteed

There is such a possibility. But a citizen who makes a claim and demands payment will need:

• A clear justification of the reasons why he requires compensation (reduced wages, unreasonable fines, damage to health, etc.);
• Substantial evidence of offenses giving rise to the need for payment;
• Reasonable requirements.

Reasonable demands mean the reasonableness of the amounts that the citizen demands to be paid. Widely known examples of foreign lawsuits, when people received millions in payments from corporations, do not work well in Russian realities. When approaching the court, it is necessary to carefully calculate exactly how much the company owes the plaintiff and why. These calculations are attached to the claim. Only if it is justified and proven, the plaintiff will receive compensation.

Submit a complaint via the website

The official website of the organization, located at dixy ru, contains a quick link button: “Write to us.” After clicking on the link, a template opens where you need to specify personal data. If the buyer wants to complain or express gratitude, he fills out the form, indicating his name, contact phone number, email address. Next, you will need to select the topic of the application: wish, claim, and so on. A function is available to clarify the point of sale that is directly affected by this request. Inside the message field, you need to detail the essence of the statement, but not make the text too long. It is allowed to additionally upload video or audio files that are evidence of a violation of consumer rights. Below you will need to mark your agreement with the user agreement. You can view the contents of the agreement in detail by clicking on the underlined phrase.