Termination of contract with Megafon: conditions, nuances (mnp)

How to terminate a contract with Megafon

How to properly close a contract with Megafon?
In order to correctly close a contract on Megafon, the very first thing you need to do is write an application to the Megafon cellular communication salon, with a passport, as well as a contract agreement, take the application to the Megafon salon, the most important thing is that you do not have debt on your personal account, then you can safely terminate the contract.

The Megafon communication salon will review your contract; if there is money in your personal account, the Megafon communication salon is obliged to pay the money that remains in the personal account.

Megafon is a dishonest operator. At the moment my relative cannot close the contract

and receive cash from your balance.

Not only that, she called the operators 5 times at different times and days and asked: “When will I be able to get cash in my hands after closing the SIM card?” “All the operators unanimously lied that right away, just as soon as they gave the closing agreement, they would immediately give you cash in your hands. In fact, no. The office said within 30 days. They also lie. According to the Consumer Law "within 10 days.

A week after the closure, she received an SMS from Megafon that her personal information was incorrect.

When calling, the operator told her that she was not there. patronymic! This Russian person has no middle name! The SIM card was bought in the office, locked in the office, the passport was always presented, of course, photocopies of it were made by the megaphone employees.

Now a complaint has been written to the prosecutor’s office and apparently this is the only way the contract will be closed and personal funds will be received.

It turns out that there is no correct closing, Megafon is a tyrant, and does what he wants.

The answer was given for the site Big Question)

I saw a review about this company and decided to support this woman. This is not just an “unscrupulous” company, it’s disgusting, with the same deceitful disgusting operators. People like this simply cannot be given the right to exist. If this had happened to me, it wouldn’t have happened questions, - are they mocking my elderly father, who worked in serious enterprises for 64 years, is a labor veteran of the Russian Federation, suffered a wartime childhood, - it seems, - for serving with decent treatment? He has lived with me for 3 years, - and all this time there has been a war with “ Megaphone.” At first they just stupidly withdrew money from him (I tracked it down), - my grandfather would put in 100 rubles, - after a week, or even 3 days, there was none (his friends died, he himself is sick, - he rarely uses his phone, - unless "an ambulance", but it is "free"). At first he looked into it, but came across rudeness. He was very worried, he felt bad. I looked into their office (I deposited money for him, and after 2 days it was gone, the phone was not touched, my father was sick), at first they told me about “confidentiality,” but when they realized that I was a “serious matter,” they told me: “Your grandfather typed the buttons, and intimate pictures are expensive.” I arranged “int for them”, after which my father was “forgotten” for 2 years. And on May 9, he was informed about the “gift” - “we are giving 400 rubles, - speak for free , “just so that this amount is always there” (where did the money disappear from the balance of 129 rubles, - before that there was an auto payment, -?). Elderly people are the most loyal clients. Realizing that it was useless to fight this, I disconnected Megafon from the chicken, laying golden eggs - that is, from his auto payment. And what was supposed to happen happened. They turned off the phone when he was going to the hospital. This company has a system: 1 if you want to become a client 2 if you are a client. Somehow I finally managed to find an operator, explained the situation and asked to return the previous tariff (of course, I pay -106 rubles and put the money on my balance), - they assured me that 400 rubles. disconnected. I paid everything at once through the Bank online (I even heard that after payment my father’s phone rang), I also returned the auto payment to him. I receive a message on my phone:.” For security purposes, your auto payment to the number 9242697605 has a daily debit limit of RUB 300.00. etc.,” - why would Sberbank lie? I didn’t indicate any limits per day, - I indicated 30 rubles. limit per month. I can’t get through to Megafon, my father’s phone wasn’t turned on, a day has passed, and I would like to know where the 300.00 ruble limit came from. per day. So, Mega-f-o-o-n, tomorrow I will visit the prosecutor’s office, and several institutions that are very unpleasant for you.

Megaphone complaint

This week, a legal claim from the Caucasus branch of Megafon OJSC arrived at my home address; the claim states that on 08/06/2008 an agreement was concluded with Megafon OJSC, and today I have a debt in the amount of 287 rubles 22 kopecks. but the most interesting thing is that in 2008, no one from the family went to the Caucasus and entered into an agreement with Megafon OJSC. Please tell me what my actions are regarding this fact. Should I write a complaint about a megaphone?

Hello! Similar questions have already been addressed, try looking here:

Today we have already answered 729 questions. The average wait for a response is 14 minutes.

It is not entirely clear from your message what was sent to you.

A claim is a way to resolve a dispute out of court. A claim (statement of claim) is filed in court. Depending on what exactly you received, you must either write a response to the claim and send it to Megafon OJSC, or write a response to the statement of claim and send it to the court.

Both the claim and the lawsuit must contain a justification for the existing debt and its calculation, as well as an indication from when it arose.

If more than three years have passed since the debt arose, the statute of limitations has expired and this fact is grounds for refusing the claim.

You must indicate in your review that you have not entered into an agreement with OJSC Megafon.

Features of the procedure

When submitting an application, you must take into account the following circumstances:

• is accepted where it was issued and the number was purchased. Information is checked at: https://moscow.megafon.ru/mnp/;
• When changing data over time (change of surname), you need to take a document from the operator proving this fact (marriage certificate) so that no controversial issues arise.

If there is money left in the account at the time of closing the contractual relationship, you can:

• leave, forget;
• fill out an application to transfer funds to another number;
• fill out an application for cash withdrawal;
• submit an application to transfer them to a personal bank account (bank card).

If it is not possible to print them, the nearest Megafon branch should have them all.

As can be seen from the above, the procedure for terminating a contract with Megafon, which frightens many people, is not so scary, difficult, and quite feasible.

Find out whether Megafon is deceiving its customers from the video:

Termination of service if you do not use the phone

The agreement stipulates that the user agrees to the terms of service, which stipulate automatic blocking of the account and its transfer to free sale after 180 days from the date of deactivation.

An important limitation is that the user must have no debts for roaming, Internet, etc. This method is suitable for subscribers who do not have a negative balance and can do without visiting the Tele2 office

How does this happen:

1. The client disables all paid services.
2. Stops using the card.
3. After 120 days, the operator’s commission begins to accrue for saving the number - 3 rubles / day
4. As soon as a zero or negative balance remains, the countdown of 180 days begins.
5. If nothing changes on the account within 6 months from the day all funds are written off, the number is subject to further sale to another subscriber.

This approach does not apply to corporate clients. According to the terms of the agreement between Tele2 and a legal entity, funds can be written off in a negative balance.

Drawing up a claim appeal

If you are thinking about how to write a claim to Megafon, you should not look for standard forms and samples. It is important that the text is clear and concise. The appeal can be printed or written in free form, the only condition is an accurate description of the problem and the necessary details to identify the applicant.

The content of the complaint must include the following information:

1. Full name of the subscriber and his contact information.
2. The number of the contract for the provision of communication services and the date of its conclusion, if this data is lost, you can indicate the subscriber number.
3. Description of the problem situation.
4. The applicant's requirements and the actions he intends to take if the problem is not resolved by the operator in a timely manner.

It is recommended to attach documents confirming the violation of the client’s rights to the application. Unfortunately, with regard to write-offs of funds, it is very difficult to prove that you did not commit actions that led to illegal charges, but a written complaint will be considered in any case, so it is extremely important that the appeal is recorded properly.

How to disconnect from Megafon

How to disconnect from Megafon?

To disconnect from the Megafon network, the subscriber will need a passport, knowledge of his personal account number and an application.

Read: Find out your tariff New service for MOTIV subscribers

The contract with Megafon for communication services can be terminated only upon full payment of the debt for the services provided. In addition, the subscriber must not have been roaming for the previous two years.

If the account status is negative, the subscriber needs to top it up with an amount sufficient to slightly cover the negative value.

Before terminating a service agreement with a company, you need to transfer significant information from the SIM card to another storage medium. Otherwise, this information may not be available, since the SIM card is blocked by the operator after termination of the contract.

The subscriber must come to the Megafon representative office in person or send an authorized representative with a notarized power of attorney. You need to have a passport with you and full bank account details to which the mobile operator will transfer the remaining funds from the blocked phone number. If the contract is terminated by the subscriber's representative, the company manager must provide a power of attorney and a passport.

At the office, an application is filled out in accordance with the established template, with the obligatory indication of the reason for refusing further cooperation with Megafon. Once completed, the document must be dated and signed.

After termination of the contract, the client can receive the remaining funds in cash at the cash desk of the company’s office, transfer them to the balance of another subscriber, or make a transfer to another personal account in the mobile company.

Alternative method: do not use a SIM card, the contract is terminated automatically

Another way to refuse services is to stop using a SIM card from a specific operator. All you have to do is stop using communication services and stop replenishing your account. If the balance is negative, the operator blocks Internet access and communication services for the subscriber and, if after a certain period you do not top up the balance, the contract between you and the operator will be terminated automatically.

If you decide to “go” this route, then remember one thing: do not leave money on the SIM card if you do not want to use it. The fact is that all operators, before terminating the contract for inactivity, write off funds from the balance of the SIM card in advance if you do not use it.

Plus, there are cases when some unnecessary and “promised payments” are connected and the operator takes your account balance into a big minus, even if you do not use the services. Problems may arise and you may be forced to pay debts.

For example, MTS has the following lines in its subscriber service agreement:

In case of non-use of paid communication services through the Subscriber number within 150 days and subject to a positive balance of the personal account, tariffication of communication services on this Subscriber number will be carried out in accordance with the terms of the tariff plan “Basic 092013” ​​(conditions of provision: www.mts.ru) .

“In Russian” this means that on the “Basic 092013” ​​tariff plan the subscription fee is 3.00 ₽ per day, and it makes no difference whether you use the operator’s services or not. Money will be withdrawn from the account until it runs out.

Terms of automatic termination of the contract in case of inactivity with telecom operators in Russia

However, I remain of my opinion, and I believe that if you want to be sure that the contract is terminated, and not rely on chance, the most rational decision would be to take the time to personally appear at the office of the cellular operator and fill out an application for termination agreement.

Each operator systematically updates the terms of service for its subscribers, and it is possible that in case of a usual refusal to continue using the services for a certain period, an additional subscription fee may begin to be charged, and this is probably not the most suitable option for every client.

What happens if you don’t terminate the contract?

At the beginning of the article, we scared you with stories about scammers, but not every Sim can be found. Many gather dust in the far corners of their apartments. What will happen in this case? According to the conditions, if no paid actions are performed from the number, then after 90 days the subscription fee will be charged. Its size depends on the tariff plan. As soon as the amount in the account reaches the deactivation threshold, the contract is terminated automatically. The number will go on sale again. In this case, you can restore it, but it will happen as a new connection. You'll have to pay to choose and make an upfront payment for the plan. You may not get the number if someone manages to buy it ahead of you.

Modern tariff plans do not allow a negative balance, so debt should not accumulate on the account, but there are exceptions: old tariff plans, and the like. Be careful with this.

Collection of documents and application procedure

Before going to the office to change the owner, you should prepare and collect the following documents:

• maximum possible data about the SIM card: printout of calls, SMS, account top-up amounts for the last few months. This is required as proof to provide the operator that it was you who have been using the number recently;
• It is advisable to find the card packaging, including PIN and PUK codes.

To apply, please contact the company office. Even if the owner is not nearby, you can try to apply by first filling out a special form.

Important! In many offices, employees will begin to convince that they cannot accept the application, since there is no owner who is listed in the documents. Here you should act persistently and know your rights. Perhaps the re-registration will not happen immediately, but they are obliged to accept the application.

Follow-up actions: regular calls (every day) to the operator’s hotline numbers. Available: 8 800 550 05 55, 0555 free from landline and mobile numbers respectively. Take an interest in the progress of the application – persistence, in this case, is the key to success.

Temporarily block a number

In some cases, subscribers do not need to completely stop service. For example, when a long trip is planned or the card is not needed for a long time for other reasons, the client can contact the operator and temporarily suspend the provision of Tele2 communication services. How to do it:

• call the hotline and tell the specialist your full name. and passport data, phone number, code word or PUK code;
• through your personal account on the Tele2 website, no additional data is required;
• write a corresponding application in the subscriber department, you will need a passport, and such a statement must be left either personally by the account owner or by another person with a notarized power of attorney.

If you do not plan to completely terminate the relationship with the operator, then temporarily blocking the Tele2 SIM card has a number of advantages over completely refusing services. The user does not have to pay for reconnection when the phone is needed again. The owner retains his number.

Attention! It is mandatory to temporarily block a SIM card if it is stolen or lost. Otherwise, all debiting operations will continue, and the user will be forced to repay them in the future.

These conditions are specified in the contract between the client and Tele2.

How to block Megafon number forever?

From now on, subscribers of the Megafon operator have access to a convenient and useful service - SIM card blocking. This service allows you to suspend the number for up to 180 days (then you can use it again) or block the SIM card forever. After the blocking operation, no one will be able to make calls, send SMS, or use other operator services from your number.

In what situations should you block a SIM card?

• In case of loss or theft of a SIM card or mobile device, to protect yourself from the actions of intruders and loss of funds. This is especially important if the lost number is linked to bank details or online accounts.
• If you are going to change your number, buy another SIM card or switch to a different tariff plan.
• In the case when you need to stop using the number for a certain time, for example, if you are going on vacation or on a business trip abroad.

How to block a SIM card for the Megafon operator?

There are several ways to block a SIM card, so you can choose the easiest and most convenient one for you.

• Block via the Internet. To do this, go to the Personal Account of the Megafon Service Guide and, using the “block current number” menu, independently suspend the operation of the SIM card.
• If your SIM card has been lost, call the Subscriber Service from any Megafon number - 0500 (for landline numbers and numbers of other operators - 8-800-5500500). Contact the operator on duty via the voice menu and provide him with the necessary data to quickly block the SIM card.
• Activate the service via USSD request - enter *105*156# from your phone.
• If your current SIM card is no longer needed and you want to block it forever, contact the Megafon communications store. To terminate the Agreement, you will need to submit a written application to the manager, provide a personal identification document and the Agreement.

The cost of the service is 30 rubles per month, funds are debited from the subscriber’s account on the 8th day after the number is blocked.

In Moscow and the Region:

Anywhere in Russia:

Termination of contract when visiting the customer service department

The best way to terminate the use of services is to officially terminate the contract by visiting the company’s office. In this case, you can take a duplicate of the application for termination of the contract and be sure that no additional expenses or write-offs will occur, and also indicate a request for the return of the amount from the subscriber’s account.

Required documents:

• Passport of the SIM card owner;
• Application (employees will provide a sample on site; it must be filled out by the client with whom an agreement has been concluded for the provision of Tele2 communication services).

After submitting documents to the subscriber department, the SIM card must be immediately blocked on a permanent basis, and the contract must be terminated.

Thus, it is quite simple to refuse to use a mobile operator number. The main thing is that the SIM card is not connected to paid services and is located on the home network. If any paid transactions took place under the contract, then its termination is possible only after the requirement to repay the debt has been fulfilled. A distinctive feature of the company is that they do not put their subscribers’ accounts into debt, and as soon as the balance reaches zero, they simply block it.

Where can you complain about Megafon?

But this is a practical political problem. Of all the prosecutors, it seemed that people didn't like him, it was legitimate. People don't seem to like him. He is a fully capable and reliable debater. Today, one of the leading positions in the provision of mobile communication services and access to Internet resources is occupied by Megafon. This operator has a developed branch network and many subscribers.

Connecting legal entities at corporate rates for cellular communications. You must submit an application on Megafon letterhead.

To do this, complete the Legal Entity Application for Eligibility online. We move along K. Marx, I undertook to carry a megaphone (just carry it), shout. book of Ukraine, application forms and permit forms for such production”, . be distributed at the request and consent of individuals and legal entities in. Many letters, statements, complaints and requests have been written, but few answers.

To conclude an agreement, contact any MegaFon office. Office addresses can be found on the website in the Communication shops section.

What happens if you don't terminate?

If the SIM card is not found, the contract remains in effect, what should I do? If the tariff does not have a monthly subscription fee and does not have connected paid services, after 3 months. The subscriber begins to be charged a subscription fee. The amount of write-offs depends on the connected tariff. When the deactivation amount is reached, the number is deactivated, the contract with the mobile operator is terminated automatically, and it goes on sale for a new connection. Restore it - a new connection.

Read: How to share the Internet on Tele2 with other subscribers

For registration, you will additionally have to pay for choosing a number plus payment for the tariff plan; it can easily go to a new user if they purchase it earlier.

New tariff plans disable the number when a certain limit is reached. If the old one was in effect, the deductions may be sensitive to the wallet. Be careful when dealing with tariffs; check the offers of telecom operators in advance.

Termination procedure

1. Go to the nearest Megafon office with your passport. You can find out where the operator’s office is located in your region of residence on the website: https://www.megafon.ru/ or dial on your phone: “*123#” and call.
2. Fill out an application for termination of the contract for the provision of services. To save time, the form can be downloaded from the link: https://moscow.megafon.ru/help/info/blanks_docs/blanki_zayavleniy/, printed and filled out.
3. When filling out, you must indicate the method of refund (cash, bank card, transfer to another subscriber, to another number) for prepaid services.
4. The company operator will tell you how to arrange everything correctly, according to the law, so as not to accumulate debts in the future or receive SMS messages about non-payment.

How to terminate a contract with Beeline for home Internet in 5 minutes, here.

You must have a notarized power of attorney from the owner or bring it with you to the operator. If you can’t do this, throw away the SIM card; nothing bad will happen, since it is not issued to you.

Methods for terminating the contract

A cell phone is a carrier of important information; it stores the phone numbers of loved ones, friends, relatives, social networks and bank cards are linked to it, and payments are made from it. Smartphone is a wallet

It contains logins and access passwords. A cell phone is the whole world, the life of the owner, so changing the number causes a headache. There are alternative methods for storing phones.

Methods:

1. Direct termination, tariff plans of the cellular company are not satisfactory, poor call quality, slow Internet, high charges for calls, Internet connections. You need to come with your passport to the Megafon office in the region of residence, fill out the appropriate application to block the Megafon number; if there are no debts, the contract is canceled. The balance of funds is issued in cash.
2. Change of residence, moving to another region. You just need to change the tariff plan, find one more suitable for your new place of residence, valid throughout the country, with reasonable charges for calls and the Internet.
3. If you lose your SIM card. You need to contact the operators about restoration by showing them your passport. To prevent money from being stolen from your bank card, you need to block your SIM card, just like your bank account.
4. Renew the tariff plan, transfer money to the account of another number. You need to come to the operator and write an application for re-registration.
5. The SIM card has not been used for a long time. You need to set a temporary block for up to 6 months. This service requires a subscription fee of 30 rubles. monthly, but the option provides for the subscriber to retain the number.

Complaint against the Megafon company - where to write and how to properly file a complaint

If you are acting on the basis of a power of attorney, fill in the details of the power of attorney (number, date of issue) or attach a power of attorney if there is no information about the signatory in MegaFon’s systems.

At the same time, it is important to understand that the balance of your account should not be negative, otherwise, they may refuse to terminate the contract.

Megafon is one of the largest telecom operators in Russia, the number of its customers exceeds 70 million. However, the quality of services provided to subscribers does not always correspond to the high level and parameters specified in the service agreement. Sometimes employee errors, technical failures, and even fraudsters lead to customer dissatisfaction.

Typically, application forms are issued at the Beeline office. There you can fill them out under the strict guidance of a qualified specialist - a company employee. But if you are used to doing everything yourself, and also want to save time, then you can come to the office with an already completed application. Electronic versions of the forms can be found on the official Beeline website in the “Help” section.

How to terminate a contract with Megafon

It happens that a SIM card is no longer needed. Most people lose it, throw it away or break it. It will not cease to belong to you. The contract is signed to you and you will bear all responsibility for it. It's good if no one finds the chip. In this case, after some time the operator will terminate the contract with you unilaterally. What if it falls into the hands of not very honest people? Having a SIM card in hand, you can view your call details, message correspondence, and call the bank on your behalf. You can exaggerate even more and assume that criminals can communicate from your number, and you will have to prove your innocence to the police. And the proceedings may drag on. It is clear that we have presented the most pessimistic scenarios for the development of events, but this does not mean that this cannot happen. We conclude that if you no longer need the number, then you must terminate the contract.

Alternative to termination

Today, the telephone number of any subscriber is an integral part of life. It is left for feedback in banks, social networks and other resources. If the numbers are changed, it will cause huge inconvenience. Before terminating the contract, you should think carefully about whether you need to do this or not. It may be worth using alternative options:

• If you do not like the quality of the communication services provided, then you have the opportunity to switch to another operator using MNP. When the SIM card is issued to you and there is no debt, you need to submit an application to the operator at the communication shop. If the number is direct, you will not be able to port it. This is only possible with the federal format.
• You have moved to live in another region. In order not to change the numbers, you just need to change the tariff. For example, on “Turn on!” This line operates throughout the Russian Federation.
• Lost your SIM card. You need to come to the Megafon office, taking your passport with you and restore your SIM card.

Under any circumstances, it is necessary to terminate the contract only in the most extreme cases. After all, there are always alternative options. But if there is no way out, it is worth remembering that the procedure can only be carried out in the company’s offices.

How to terminate a contract with Megafon telephone company so as not to remain in debt and return money for services paid in advance? The question plagues many consumers. It occurs if you lose your SIM card or switch to another provider that offers better tariff plans. It is clear that the company will terminate the contract unilaterally when the SIM card is not used or deposited for a long time.

Termination of an agreement

This can only be done by coming to the operator’s office in person with a passport. The addresses of the nearest salons can be found on the website www.megafon.ru or send a request *123# call. Don't waste time and fill out the application in advance. You can print it from here https://eao.megafon.ru/ai/document/5723/file/18o_ContractCancellation.pdf

Please note that termination can only be done by the owner, not the user. If the documents are not issued in your name or the number was purchased in a dubious way without a passport and execution of an agreement, then the procedure will be denied

In the first case, you will have to look for the owner and take him to a communication salon, or draw up a power of attorney from a notary. In the second case, there is nothing you can do; you can safely throw away the SIM card. You are not in danger.

Here are some other points to consider:

• Cancellation occurs only in the region in which the number was purchased. You can check your registration on the website https://moscow.megafon.ru/mnp/;
• If the data under the contract has been changed, for example, the last name has changed due to marriage, then this issue will first have to be resolved. There shouldn't be any problems, but just in case, take your marriage certificate.

It happens that there is money left in the account. What to do with them? There are several options:

1. Leave it on your personal account.
2. Transfer to another number.
3. Get cash at a mobile phone store.
4. Transfer to a bank card.

Perhaps this is all you need to know about termination. The procedure is simple and will not take you much time.

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How can existing MegaFon customers switch to the tariff?

Restoration of the SIM card of the person issuing the power of attorney is carried out only with a notarized document. The power of attorney is drawn up taking into account the standard rules that were used when drawing up other powers of attorney.

The most common reasons for subscriber requests are:

1. Poor service at the organization's office.
2. Poor connection quality.
3. The need to return funds written off by mistake.
4. Receiving a large amount of spam via SMS.

In case of a change in tariff and/or connection/disconnection of services on several numbers, the full list of numbers is indicated in Appendix No. 1 to the Application.

When handing over a written statement in person, a company representative must make a note indicating receipt of the claim on the applicant’s copy.