Where to complain about a taxi: grounds and procedure for filing a complaint

Sometimes a taxi ride can be overshadowed by unpleasant situations associated both with the actions of the driver and with the condition of the vehicle proposed for movement along the intended route.
In such situations, the passenger is obliged to know the rights established by Law No. 2300-1 and adopted on February 14, 2009 by Decree of the Government of the Russian Federation No. 112, which approved the “Rules for the carriage of passengers.”

The legislative framework

Legislative regulation of the relationship between citizens and representatives of transportation services is a fundamental factor in protecting consumer rights. Until 2009, clients could not properly protect their rights from the unreasonable actions of taxi drivers. And all because the courts and regulatory authorities were guided only by the general law on the protection of consumer rights.

Government Decree No. 112 of 2009 “On the Rules for the Transportation of Passengers and Baggage” is a fundamental source for bringing unscrupulous taxi drivers to justice.

The following legislation regulates the operation of passenger taxi services:

Federal Law “On the Protection of Consumer Rights” dated 02/07/1992 N 2300-1;
Federal Law “On Amendments to Certain Legislative Acts of the Russian Federation” dated April 21, 2011 N 69-FZ;
RF PP “On approval of the Rules for the transportation of passengers and luggage by road and urban ground electric transport” dated 02/14/2009 N 112.

Arguments in favor of a taxi

Taxi services are popular due to:

Delivery speeds. You will get to your destination faster by car than by minibus.
Comfort. The interior of a car is much more comfortable than a bus or subway.
Maneuverability. When ordering a taxi in Moscow, you expect to drive directly to the entrance or entrance of an office, store, or restaurant. You don’t have to travel with transfers, use multiple modes of transport, and get from the stop on foot.
Individual approach. The driver works only with you.

The listed advantages are reflected in the cost of transportation, but the price is compensated by the level of service. However, there are exceptions. Sometimes taxi drivers commit gross violations towards the client. If the driver serving you works for a carrier company, immediately file a complaint with the dispatch center.

Where and how to complain

Each popular taxi service values its reputation very much, so all customer complaints are considered individually. And if the described event actually happened, then the carrier’s decision will be in favor of the passenger. How to file a complaint against a taxi and where?

Leave a review in the application or on the website

The first thing you should do immediately after an unsuccessful trip is to leave a review about the service. Most aggregator mobile applications have special sections for assessing the quality of services. As a rule, a window asking you to rate the trip pops up on its own after completing the order. Here the client can leave both a positive and negative assessment of the service.

As practice shows, if a client gives an unsatisfactory assessment of a taxi trip, then after a while a representative of the carrier contacts him. Operators note the trip parameters and the reasons for the client’s dissatisfaction.

The passenger will be notified later that their review will be reviewed. If no one called you or you did not rate the quality of the service, then you should write a negative review. Write your request not somewhere on the websites, but contact directly the carrier’s portal. Many services have such capabilities.

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Customer complaints written through the site are reviewed fairly quickly. You can receive a response to the email specified when sending the complaint. Taxi service representatives may need to clarify additional details or obtain the necessary documents and evidence.

Complaint to the carrier company

The second way to complain is a pre-trial claim to the carrier. The letter is submitted in printed or electronic form with a detailed description of the entire essence of the complaint and information about the trip. The claim must be made to the management of the taxi service and must indicate the following:

Information about the applicant.
Information about the trip (when and where, car number, cost of service).
The essence of the complaint (description of violations by the driver or service employees).
Demands (for example, for compensation or punishment of the driver).

This is also important to know:
How to refute a transaction made under the influence of deception

You need to send a claim to the carrier: the letter can be handed over to an employee of the company in person or the document can be sent by mail (possibly electronically). The legal period for consideration of your application and response to it is 10 working days. If there is no action from the taxi service, then you need to move on.

Contacting government agencies

If it is impossible to file a claim or resolve it amicably with the carrier, it is worth filing an appeal with the supervisory authorities. A complaint can be written to the following departments:

Ministry of Transport Administration;
Rospotrebnadzor;
Traffic police, prosecutor's office.

As a rule, complaints about poor-quality taxi service are submitted to Rospotrebnadzor, which, if necessary, forwards them to the necessary government agency. You can write a claim either in the usual way (on paper) or electronically by sending a request through the organization’s website. The period for consideration of an application from a consumer is 30 days.

You should write to law enforcement agencies or the court if the actions of the driver or taxi service fall under criminal law violations. For example, a claim should be filed against the carrier if a passenger is injured during a trip or has a financial claim against the driver.

When contacting government agencies, you need to seriously prepare: you must not only correctly and thoroughly draw up a claim, but also provide evidence of the events described in the complaint about the taxi. Only in this case will the decision of the supervisory authorities be in favor of the consumer.

Is there a hotline

First of all, you should find out whether the organization has its own hotline. If such a service is provided by the carrier, you need to call the number and report the incident to the technical support service.

If there is no response from the hotline specialists, the passenger can proceed to more decisive actions: drawing up a written complaint.

To the dispatcher

If there is no hotline for receiving complaints, you need to report the unpleasant situation to the dispatcher who filled out the passenger’s request.

The employee is obliged to fulfill the client's requirements if they are legal and justified. For example, provide a taxi to replace a faulty or non-arriving car.

To the head of the company

If employees refuse to comply with the passenger's demands or do not accept the complaint, the appeal is sent to their management. The document is submitted to the director of the company. The paper must look like an official statement and must contain company details, which can be found on special websites or from a license provided by the taxi driver.

Fact
Two copies of the document should be prepared: one remains with the passenger, and the second is sent to the management desk. If available, evidence is attached to the document.

Taxi complaint to Rospotrebnadzor

A complaint to Rospotrebnadzor can be filed:

in writing to the territorial unit or the central office;
by drawing up an electronic document and filling out the proposed form.

Interesting
When choosing an electronic form of application, the applicant is offered a choice. If we are talking about the need to conduct an audit based on the facts set out in the document, it is necessary to undergo preliminary authorization in the Unified Automated Identification System (USIA) system. If there is no need for verification, it is enough to fill out the proposed form.

Another way to file a complaint with Rospotrebnadzor is to visit the head of the authority or other officials. You can view the reception schedule on the official website of the department or the websites of territorial divisions.

Consideration of the appeal by Rospotrebnadzor, in accordance with Art. 12 of the Law “On the Procedure for Considering Appeals from Citizens of the Russian Federation” dated May 2, 2006 No. 59-FZ, must be carried out within a period not exceeding 30 days from the date of its registration.

Complaint about Yandex.Taxi driver

One of the features of providing passenger transportation services in Yandex.Taxi is working with a mobile application, using which not only the trip parameters are indicated, but also payment is made. In addition, after the trip is completed, the user is given the opportunity to evaluate it and give the driver an appropriate rating, thereby influencing his rating.

This is also important to know:
What is a pre-trial claim and the period for its consideration

You can complain about improper provision of Yandex.Taxi services:

by using the appropriate feature of the mobile application;
by calling the dispatcher;
by visiting the official website of Yandex.Taxi;
by contacting the police (if we are talking about a threat to the life and health of passengers).

The official Yandex.Taxi website offers several forms to fill out, depending on the category of the problem:

trip review;
problem with payment;
the promotional code did not work;
problem with Yandex.Plus subscription;
trip reports are not received;
errors in the application;
message about items forgotten in a taxi;
information about violation of traffic rules, public order.

For reference: the application stores all information about completed trips, indicating the car number and driver details. To resolve the issue on the merits, when drawing up a complaint, it is necessary to indicate all the details.

To the police

The police investigate such complaints if the driver's actions may be regarded as an administrative or criminal offense. Claims of non-compliance with traffic rules can also be taken into account by this body and then forwarded to inspectors.

To the prosecutor's office

The last authority to complain about a taxi is the city or regional prosecutor's office. Typically, such an organization is contacted if the case has been refused in the transport management. In such a case, the prosecutor's inspection, if there are sufficient grounds, will affect both the carrier company and the local branch of the ministry.

Grounds for dissatisfaction

A small part of the complaints and reasons for dissatisfaction with taxi services from clients is the work of the dispatch service and the electronic trip registration system. For example, the operator may be rude to the client, not place his order, or give inaccurate trip parameters. Claims directly to the quality of service on the part of the enterprise are resolved quickly and, as a rule, in favor of the dissatisfied passenger.

The driver is rude

Rudeness on the part of the driver is far from uncommon. The actions of a taxi driver can be divided into several categories, each of which carries its own punishment:

You can complain about the driver’s disrespectful behavior that does not contain insults or threats to the dispatch service or directly to the company management.
An insult may serve as grounds for bringing a taxi driver to administrative liability. Possible penalties are prescribed in Article 5.61 of the Code of Administrative Offenses of the Russian Federation.
If a driver threatens a passenger, he can be prosecuted in accordance with the Criminal Code of the Russian Federation. Such an act is a crime specified in Article 119 of the Criminal Code.

But if rudeness develops into physical violence, you should immediately contact the police, who will investigate and bring the lawbreaker to justice.

Violates traffic rules

The scope of compliance with traffic rules falls within the competence of the traffic police. If a passenger discovers that a taxi driver has violated established traffic rules, he can contact the traffic police duty service.

To quickly bring the driver to justice, you need to immediately after arrival call the telephone number of the local traffic police department or dial 02 and tell the police officer on duty about the violation. Be sure to provide information about the vehicle, including its current location, and the organization that provided it.

This is also important to know:
How to properly file a complaint to the prosecutor’s office

A complaint against a taxi containing information about non-compliance with the rules can also be filed after.

The application must be submitted in writing; the form must include the following information:

name of the organization engaged in transportation;
state license plate number of the car that was involved in the violation of the rules;
information about the offense committed by the driver.

Once a complaint is filed, officers will conduct an investigation and, if the information brought to their attention is confirmed, will impose appropriate penalties.

Cheating when calculating

There are different ways to cheat and take extra money. Giving insufficient change from a large bill, hoping that the passenger is inattentive. The action is quite safe for a taxi driver: if detected, you can refer to fatigue or cheating.

However, there is another way of deception, which is deliberate. The taxi driver can choose the longest route to his destination. In this case, payments are calculated by minutes or kilometers; the difference between the final costs of the trip can be quite noticeable.

Proving such deception is difficult, but possible. To do this, you must first create two route maps using modern applications, such as Yandex.Maps. The first should reflect the shortest path, and the second should reflect the one actually used. You should also obtain witness testimony or search for traffic data on the Internet to eliminate possible justifications for the driver's actions due to traffic jams on the short route.

Interesting
The received cards are certified by a notary. The action is carried out to give the papers legal force. After this, the documents can be used as evidence even in court.

Poor technical condition of the car

If the provided car looks unreliable or malfunctions are detected at first glance, the passenger can call the dispatcher at the taxi driver’s place of work and refuse to make the trip.

It is likely that an organization that does not want to lose customers will send another car in return.

Did not come

If the driver is not at the place indicated by the passenger, you should first call the company number and clarify the location of the car. In case of a technical breakdown or other valid reason, the dispatcher will send another car to the address.

And if the driver simply neglected to fulfill his obligations, this threatens him with problems or, in the case of a taxi such as Yandex, a downgrade or even re-certification.

How to write a complaint correctly

The claim is a legal document, so it must be drawn up in accordance with the official template. The paper indicates:

information about the company - name, address, full name of the director;
contact details of the applicant and his full name;
the person and organization to which the complaint is sent;
the essence of the claim against the carrier;
legislative framework describing the violations identified;
list of attached evidence;
addressee's requirement.

The paper must contain the signature of the applicant and the date of application.

Let's file a lawsuit

It is not possible to go to court with a complaint against Yandex Taxi in all cases. The authority will not consider cases related to minor offenses, since there are other supervisory authorities for this. But if there is a serious conflict, an accident, or fraud, then the consumer should file a claim.

How to go to court with claims against Yandex Taxi? It's simple:

We prepare a statement of claim in which we describe all violations, legal norms and requirements of the plaintiff.
We forward the application along with the necessary evidence to the carrier’s place of residence or registration.
We are awaiting the court hearing and receiving a decision.

The court is the most reliable way to punish violators and obtain the necessary compensation for moral and material damage. During the consideration of the case, certain inspections may be ordered, as a result of which the carrier will be fined or even deprived of its license.

Fact
You cannot sue a rude driver who was rude to a passenger. Also, requests related to the comfort of the trip are not accepted. As a rule, a lawsuit is filed if there are serious material claims against the carrier.

Consideration of a case in court can take quite a long time - up to several months (sometimes more). But based on the results of the claim, an accurate assessment of the carrier’s actions will be made and the consumer’s damages will be determined.

The effect of a complaint depends entirely on the form in which the facts are presented and the amount of evidence they are supported by. When presenting circumstances, it is necessary to be guided by an official business style with reference to legislative norms.

Appeal structure:

Document header. Using it, the recipient will be able to determine to whom the objections are addressed. In this case, you need to indicate the name of the taxi service, legal address, full name of the manager.
The name of the complaint is the word “complaint”.
The essence of the objections. The descriptive part should reveal the picture of what happened. It is important to accurately describe the time of the call, the start of the ride and the end of the ride. It is recommended to cite provisions from regulatory sources confirming the illegal nature of the taxi driver’s actions.
Conclusion. The applicant (taxi driver’s client) demands that the authorized body respond to violations and take measures to eliminate them.
Attached documents.

How can you influence organizations?

Different taxi service providers have their own ways of accepting complaints from dissatisfied passengers. However, services that value their customers and reputation have tried to create the easiest possible ways for users to file complaints.

Uber

Uber is an organization that positions itself as a help desk rather than a carrier, bringing information to passengers about the availability of the necessary transport.

This is also important to know:
What is a consumer protection society?

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In most cases, it only considers appeals regarding unlawful withdrawal of funds. Other violations by drivers can only lead to the exclusion of the latter from the service base, which makes it impossible to further use the service to offer services as a taxi.

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There are three ways to submit an appeal:

“Help” category in the mobile application;
technical support via email;
personal account on the official portal.

"Yandex.Taxi"

The popular car hailing service offers users several ways to bring management to the attention of the driver’s dishonesty:

feedback in the mobile application after the end of the trip;
feedback form in the “Yandex.Help” section;
call the support hotline.

Gett

The GetTaxi service also has its own support team, which is ready to take a call from any dissatisfied passenger. You can also submit a claim through social networks, such as VKontakte. But the easiest way to convey information to management is to send feedback in a phone application.

Social taxi

The service, which provides the opportunity to make almost free trips to certain categories of people, operates in large cities. Information about places where complaints can be accepted can be found on the city's official website. According to the information provided, consumer complaints are accepted:

via email;
in contact - by phone;
through the service hotline;
at the company office.

Illegal taxi

It is most difficult to bring illegal taxi drivers to justice, since they are not official employees of the company providing transportation. However, the fight against such violators is carried out at the state level, so you can file a complaint with the police and traffic police.

How to leave a complaint against a Yandex Taxi driver, and what it will lead to

By turning to Yandex Taxi services, customers hope to receive quality service and save money. However, sometimes these expectations are not met. When should you complain to passenger service and how to contact them? Clients of a taxi aggregator need to know the step-by-step algorithm of actions that is followed when filing a complaint.

Book of complaints and suggestions.

When is it reasonable to file a complaint?

Any dissatisfied client can complain about a taxi driver. Typically, customer dissatisfaction occurs due to the fault of drivers or due to technical failures of Yandex Taxi software. The most common violation on the part of carriers is inappropriate behavior. In addition to simple rudeness, passengers sometimes encounter the following rudeness:

with harassment;
with threats;
with insults;
with an unreasonable refusal to travel;
with delivery to the wrong location;
taxi being late for a call;
with deception.

Sometimes, after accepting an order, taxi drivers do not want to carry clients and demand that the service be canceled. At the same time, the drivers themselves are in no hurry to refuse - they protect their ratings in the Yandex Taxi application system. If the customer cancels the call before the car has arrived at point A, his passenger rating will decrease.

If you fall for this trick when the taxi has already arrived, you can waste time and get a fine for canceling the call. If you have suffered in this way, you should file a formal complaint against the carrier.

To earn more than the service allows, some drivers resort to fraud. Complaining is the absolute right of passengers who encounter the following violations:

The order is completed, although the service was not actually provided. In this case, the taxi driver finds out the final destination, gets to it, and receives money from the card of the defrauded client. You can find out about such deception by checking the driver’s location using the Yandex Taxi application.
The trip is over, but the driver has not completed the order in the Taximeter. In this case, the cost of kilometers that the taxi driver will drive independently after point B is added to the price of the trip.
The driver notes too late in the Taximeter that he picked up the passenger from the starting point. In this case, the lost time goes towards the wait, and is ultimately paid in addition to the cost of the trip. The same thing happens when a taxi driver is late for a call or mixes up the departure address.
A mark about the start of the trip appeared in the application before the carrier arrived at point A. In this case, the passenger pays for both the order itself and the distance that the taxi driver drove alone.
The driver drove the customer in circles or otherwise deviated from the optimal route suggested by the app. The purpose of such fraud is to increase the mileage, and therefore the cost of the trip.
The driver accepted the call, but took another passenger instead of the customer. At the same time, taxi drivers also proceed from personal gain.

A complaint should always be filed if the final cost of the trip suspiciously exceeds the original one. You must also inform technical support about the following situations:

It is impossible to contact the driver: either his phone is unreachable, or the call is constantly dropped.
There were problems with delivery when paying by bank transfer.
The driver looks unkempt or smells unpleasant.
The taxi driver is under the influence of alcohol or drugs.
The car is unsuitable for transporting passengers. We are talking about both the technical problems of the car and the condition of the interior.
The driver violates traffic rules, endangering the lives of the passenger and other road users.
The customer or another person was injured due to the actions of the driver.

A reason to leave a complaint can also be the taxi driver’s behavior that creates discomfort for the client: smoking, too loud music in the cabin, refusal to close a see-through window. Another reason to complain is the inability to return items left in a taxi.

Driver rudeness is cause for complaint.

Less often than with driver dishonesty, Yandex Taxi customers encounter technical software failures. The support service is informed of the following troubles:

About failures when recording completed trips. It may not be displayed at all in the application, or it may appear twice.
The fact that the application independently called a taxi.
That the order was accepted by several drivers...
About the fact that the car was delivered when it was no longer needed.
The fact that the trip fee was written off incorrectly.
About the fact that it is not possible to link a card to an account in the service.

Before complaining about problems with the software, Yandex Taxi users should check the quality of their Internet connection.

How and where to complain

There are two ways to leave a complaint about poor quality service with Yandex Taxi. To protect their rights, clients can use the telephone or the Internet.

Screenshots with the driver’s data and trip details will help substantiate your dissatisfaction.

Some users confirm the validity of complaints using recordings from a voice recorder, video recorder or street surveillance cameras.

Telephone complaint

Any Russian can complain about poor service to Yandex Taxi via a free hotline. There are also special numbers that are free for residents of some cities:

for Moscow - 8 499 705 8888;
for St. Petersburg - 8 812 389 3333;
for Yekaterinburg - 8 343 225 0966.

Calls to the regional technical support service are free provided they are made from a landline phone. On weekends and holidays it is more difficult to contact operators than on weekdays.

Help Desk Operator.

When you call technical support, you need to briefly, succinctly and consistently describe the problem situation. The operator is provided with the phone number from which the taxi was called and the following information:

essence of the claim;
call city;
driver's first and last name;
description of the car;
order time;
travel route.

They communicate with the operator calmly, without aggression.

Written measures

When contacting the technical service in writing, comply with business style. The message should be concise, emotional coloring is undesirable. It can be sent in several ways.

Official site

You can complain about a trip using the forms on the Yandex Taxi website. To do this proceed as follows:

Open the official website of the service.
Go to the support section by clicking on the corresponding button in the menu bar at the top.
On the page that opens, find the “Write to support” menu, and in it select the “Trip review” button.
Fill out the feedback form that opens.

You must enter your name and email address in the form. The following data is also entered there:

The phone number from which the taxi was called.
Date and approximate time of calling a taxi.

Source: https://dispetchertaxi.ru/yandeks-taksi-zhaloba.html

Why do you need to file a claim?

In case of disagreement with such payment, the person who received the insurance compensation has the right to file a claim in court to recover the missing part of the insurance compensation.

The contract may also include other important conditions, for example, the procedure and terms of payment for work performed, spare parts provided, deadlines for eliminating defects in the work, the procedure for resolving disputes, etc.

According to Art. 309 of the Civil Code of the Russian Federation, obligations must be fulfilled properly in accordance with the terms of the obligation and the requirements of the law, other legal acts, and in the absence of such conditions and requirements - in accordance with customs or other usually imposed requirements.

When handing over your car to a car service center, first of all, you need to ensure that the documents are completed correctly. According to clause 15 of the “Rules for the provision of services (performance of work) for the maintenance and repair of motor vehicles”, approved by Decree of the Government of the Russian Federation of April 11, 2001 No. 290, the contract with the consumer must be concluded in writing.

The statute of automobile and urban ground electric transport should be followed when preparing a claim for poor-quality transportation of goods by truck.

Methods for submitting a complaint

There are the following ways to submit a complaint about a taxi:

Personal appeal to the department with two copies of the complaint. One of them should bear an acceptance mark.
Sending a complaint by registered mail with a list of attachments.
Submitting a complaint in electronic format via the Internet (for example, you can send such a statement on the official website of Rospotrebnazdor and most taxi services).
By calling the hotline or through the dispatch center (for example, such requests are received by the traffic police).

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Thus, the passenger has the right to file a complaint about the unsatisfactory performance of the taxi. In particular, for rudeness, violation of traffic police rules, technical malfunction of the car, overestimation of the cost of the trip. Depending on the basis for transmitting the complaint, the authority responsible for receiving it will also change. This may be the direct management of the taxi, Rospotrebnadzor, the traffic police, the prosecutor's office or local transport departments. Actions must be taken based on the complaint received.

What problems does support solve?

In any difficult or conflict situation, you can contact the operator. The easiest way for a customer to contact support is through the application from which the order was made. Drivers have their own version of the program from which they can contact a specialist.

The support service resolves conflict situations.

Passenger questions

Most often, passengers apply for the following reasons:

The discount does not work, the cost of the trip was written off incorrectly. Problems with payment are resolved quickly and in favor of the passenger.
The client left his things in the car. Despite the fact that after completing the order, the passenger can contact the driver, it is recommended to contact the support service: this way the problem will be resolved faster.
A controversial situation arose. Instead of sorting things out, it’s better to write to support. The operator will contact the driver and help resolve the conflict.
There are complaints regarding travel safety. You can write to the support service if the client’s driving style seems unsafe. It is also recommended to report if the driver does not wear a seat belt, talks while driving, or violates traffic rules.
There are complaints about the operation of the mobile application. Such complaints take longer to process.

Solving driver problems

New drivers contact support to find out:

how to connect to the system;
what requirements do partner taxi companies impose on applicants;
how to register and how to use the application;
on what terms is cooperation carried out?
what commission does the aggregator charge?

New taxi service drivers can ask their operator about registering and using the app.
Frequent reasons for calling driver support:

incorrect operation of the application for drivers;
incorrect accrual and debiting of funds;
rating reduction or account blocking;
questions about car branding;
misunderstanding between driver and passenger when a conflict situation arises.

Additional questions

How to recognize an officially registered taxi driver

If the driver works officially, the relevant information will be located in the interior of his car.

You can find it on the front panel. There should be:

Name of the carrier organization with contact details.
Driver business card with photo.
Tariff information. A legal taxi must indicate the charging method. This can be calculated by travel time or by the mileage on the meter.
Contact details of the service that controls passenger transportation.

Some drivers work officially, but only for themselves, and not for other carriers. That is, they register as individual entrepreneurs. Such machines must contain information about the individual entrepreneur. If a taxi driver violates your rights, and he is an individual entrepreneur, you can write a complaint to the service with which the driver is registered.

Who is in charge of controlling illegal taxis?

Not only regulatory authorities, but also competing carriers are fighting against illegal immigrants. However, competitors cannot punish violators at the state level. Therefore, you need to complain to the traffic police, transport inspectorate and OBEP. The listed services periodically conduct raids and identify illegal taxi drivers. Violators are punished with a fine and the car is sent to the impound lot. These same services respond to passenger complaints. But if you have suffered serious moral or physical harm, it is better to contact the police.

To avoid problems on the road, it is better to contact official passenger transportation services. In Moscow it is Taxi Tsel. Here, every driver works legally and is responsible for the quality of the services provided. If you have a conflict situation, you can immediately complain by calling the Call Center or using a special form on the company’s official website. Bon Voyage!

How to complain about Yandex taxi in Moscow

All of the above methods are relevant for Moscow residents. You can use the feedback form, act through the application, or call +7-499-705-88-88. If there are no results, you need to contact ROSPOTREBNADZOR or the court.

How to complain about Yandex taxi in St. Petersburg

The methods for filing a complaint against Yandex taxi in St. Petersburg are similar. But a different phone number is used for the call - +7-812-389-33-33. By calling it, you will contact an operator who will provide answers to any questions.

Complaint to Rospotrebnadzor

In addition to all the above-mentioned methods of filing complaints with Yandex Taxi, you can complain to Rospotrebnadzor. Open the page of the official website with an online reception for citizens to study useful information and find contacts for communication. The application form itself is on another page, but please review all the details and instructions for completing and submitting the form first.

You can also log in to the government services portal if you are registered on it. A complaint sent to Rospotrebnadzor must be reviewed within a month, after which you will receive a response to the specified e-mail.

Writing a complaint against a Yandex Taxi driver on the Rospotrebnadzor website will not return your money for the trip, but will allow you to punish the unscrupulous driver. Thus, the taxi company will get rid of such employees, and the quality of the services provided will increase. If all passengers silently tolerate rudeness and other antics of taxi drivers, this will not lead to anything good.