Recycling of household appliances in Eldorado

Last modified: June 2020

You can return goods to Eldorado if the deadlines established for returns have not passed. If the client participates in the “Easy to choose - easy to exchange!” promotion, extended return and exchange periods have been established for equipment without defects. Let's consider the main features of returning devices of proper or inadequate quality, how to return a technically complex product or one purchased on credit, terms of application, as well as step-by-step procedures in different situations, and what to do if the seller refuses to pay the money back.

Return of quality goods

The Eldorado store gives customers the opportunity to return equipment of proper quality under the “Easy to choose - easy to change!” within 30 calendar days from the date of purchase. It runs from 07/01/2013 to 12/31/2020, extension is possible.

To return or exchange a promotional item, you must meet several conditions:

1. The equipment was purchased with cash, a bonus card, and paid for with a bank card. A combination of several methods is possible.
2. The product is in good condition, its normal appearance, technical properties, and seals are preserved.
3. There is a cash or sales receipt.
4. The warranty card has not been completed. In this case, the return is carried out only under warranty, and the consumer has no right to participate in the promotion.
5. The equipment was not connected, the software was not installed. For example, the initial installation of the OS on a tablet or smartphone was not carried out.

Separate rules are established for the return of large equipment (washing machines, electric stoves, etc.). Once delivered to the buyer, it can be exchanged, but only if it has not yet been installed and the original packaging has been preserved. The consumer arranges delivery to the store independently. If the product has chips or scratches, this is grounds for refusal of return.

More details about the return features can be seen in the video below.

Note! If the buyer does not participate in the promotion, on the basis of Art. 25 of the Law of 02/07/1992 No. 2300-1, he has the right to return high-quality equipment within 14 days from the date of purchase. This is possible if you didn’t like the product, it didn’t fit the shape, configuration, size, or dimensions.

How to exchange goods at Eldorado

The right to return purchased goods is enshrined in the Law of the Russian Federation of 02/07/1992 N 2300-1 “On the Protection of Consumer Rights” (hereinafter referred to as the Law of the Russian Federation) and the Civil Code of the Russian Federation.

The reason to return/exchange an item may be:

• discrepancy between prices on the sales floor and at the checkout;
• presence of defects in the purchased product;
• incomplete equipment;
• complaints about the quality of the goods.

Exchange of goods of good quality

Article 25 of Chapter 2 of the PZPP establishes the buyer’s right to exchange goods of proper quality:

“The consumer has the right to exchange a non-food product of proper quality for a similar product from the seller from whom this product was purchased, if the specified product is not suitable in shape, dimensions, style, color, size or configuration. The consumer has the right to exchange within fourteen days, not counting the day of purchase.”

Exchange terms:

• this product has not been used;
• its presentation, consumer properties, seals, factory labels have been preserved;
• the product does not belong to the category of technically complex goods and is not included in the list of products not subject to exchange/return;
• The warranty card is not filled out

If the warranty card is filled out, the buyer loses the right to exchange/return the product for which there are no complaints about the performance.

Attention!

According to Art. 18 clause 5 of the PPA:

The consumer's absence of a cash or sales receipt or other document certifying the fact and conditions of purchase of the goods is not grounds for refusal to satisfy his requirements.

Acting within the framework of “List No. 55”, approved by Government Decree dated January 19, 1998, the Eldorado store does not accept for exchange/return goods belonging to one of these groups:

• personal hygiene products (toothbrushes, razors, epilators, hair dryers, curling irons, electric curlers, etc.);
• digital SLR cameras and interchangeable lenses for them;
• goods in disposable packaging (if its integrity is damaged);
• software, games, films, music (recorded discs);
• household chemicals;
• large household appliances after delivery to the buyer’s address.

Exchange of large household appliances after delivery to the buyer is possible only on the condition that the equipment was not installed, is in the original packaging, and the buyer independently delivers it to the store. In this case, any damage, scratches, chips may be grounds for refusal of exchange.

If the seller agrees to exchange the product for a similar model, but the product is currently out of stock, the consumer may refuse the purchase and demand a refund of the amount of money paid for the specified product. Such a requirement must be satisfied within three days from the date of return of the specified goods. For each day of delay, the Eldorado store must pay a penalty of 1% of the purchase price.

The buyer also has the right to exchange the product for a similar one when it first goes on sale.

How to return low-quality goods to Eldorado

When purchasing a product of inadequate quality, the buyer's actions will depend on the severity of the defects and the time they were discovered. According to Art. 18 of the PZPP in such a situation, one of the following requirements can be presented to the seller:

1. Free elimination of defects or reimbursement of expenses to the buyer in case of repairs performed at the expense of third parties
2. Discount.
3. Replacement with a similar product from the same manufacturer.
4. Replacement with a product from another company.
5. Returning goods and receiving money for them.

Depending on the situation, during the warranty period or expiration date, the buyer can act according to the algorithm.

Requirements cannot be satisfied in the following cases:

• the breakdown occurred due to the fault of the buyer or the actions of third parties;
• Disadvantages were noted at the time of sale.

Rules for returning technically complex goods

In relation to technically complex goods, the requirements specified in Art. 18 must be presented within 15 days. After this period, these requirements must be satisfied in one of the following cases:

• detection of a significant defect in the product;
• violation of the established deadlines for eliminating product defects;
• impossibility of using the product during the warranty period in total of more than 30 days due to repeated elimination of its various deficiencies.

The list of goods classified as technically complex was approved by Decree of the Government of the Russian Federation of November 10, 2011 N 924.

If the equipment was purchased on credit

A buyer participating in the promotion and purchasing equipment on credit can exchange it for a similar product of the same group within 30 days , subject to the conditions presented above.

If you need to return the money, everything will depend on several circumstances:

1. The loan is closed. You need to get a debt repayment certificate from the bank and submit it to the bank. If the equipment is faulty, the principal cost and overpaid interest will be returned. Interest is not refunded on defective items.
2. The loan is open. It is necessary to order a certificate from the bank about completed payments and the balance of debt, then contact Eldorado to cancel the purchase and sale agreement. After this, the loan agreement with the bank is closed.

Important! “Easy to choose, easy to change!” campaign , in Eldorado there is an “Express Service” , thanks to which the terms for applying for a return or exchange can be extended to 5 years. This also applies to equipment borrowed on credit.

Benefits for the buyer and organizer

If everything is clear regarding the benefit of the store’s customers, then many people have questions regarding the interest of the Eldorado chain. First of all, this is a special marketing ploy, a successful commercial solution that allows you to sell outdated household appliances. Coming to the supermarket, the consumer tries to pay attention to new products that are being produced very actively and simply do not give “last year’s” models a chance to be purchased.

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Recycling old household appliances allows you to use components and consumables to repair other products. Many components are used as new, and precious metals and other valuable items are removed from equipment unsuitable for further use. By accepting old household appliances, the Eldorado company transfers them for further disposal to special companies that carry out proper and safe recycling.

During the sorting process, glass is separated from plastic and metal, and the body is separated from internal parts. For example, crumbs obtained by pressing plastic parts will later be useful for the production of paving elements. The maximum discount that can be provided to the buyer is 25%, the minimum is 10%. In monetary terms, the bonus starts at 500 rubles and depends on the estimated value of the equipment handed over and the price of the purchased model.

Which product without defects cannot be returned?

Decree of the Government of the Russian Federation dated January 19, 1998 No. 55 defines a list of quality goods that cannot be returned under any circumstances.

What's included in this list:

• SLR cameras, interchangeable lenses for them;
• Household chemicals;
• Games on discs, software, films, music;
• Electric and other toothbrushes, hair dryers, curlers, curling irons, and other personal hygiene items.

Returns or exchanges are possible only if the product has defects.

How to return a quality product: step-by-step instructions

If the buyer participates in the promotion, he can return the equipment only once.

The return procedure looks like this:

1. Check whether the presentation is preserved.
2. Choose a convenient store, come there with a receipt and passport. If there is no receipt, this is not a basis for refusing a return, but other evidence may be required confirming the purchase at Eldorado: a certificate from the bank, notes in the passport about the sale, operational documents. It is possible to involve witnesses.
3. To write an application. It is filled in on the spot.

The money will be transferred within 10 days from the date of application. No examination of the goods is carried out.

List of documents for returning goods to Eldorado

To return/exchange goods, you must contact the store with the following package of documents:

• Application or certificate of return/exchange.
• Passport or other identification document.
• Receipt confirming the purchase.
• Warranty sheet.
• Factory packaging.

Refunds are made to the card or bank details that the buyer indicated in the application. Return period is 10 days.

According to paragraph 5 of Art. 18 The absence of a consumer's cash or sales receipt or other document certifying the fact and conditions of purchase of the goods is not grounds for refusal to satisfy his requirements.

Return of low-quality goods

Typically, goods are returned within 14 days, but in this case the period is extended. Defective equipment can be returned within 15 days from the date of purchase. If it is covered by a warranty, the return period increases. For different groups it can range from 6 months to 3-5 years. Exact information can be found in the warranty card.

According to Art. 18 of Law No. 2300-1, the buyer has the right to demand the replacement of equipment with goods of the same brand, a reduction in cost, free elimination of defects, and a full refund of the amount paid.

Where to contact and basic return rules

Important! Please keep in mind that:

• Each case is unique and individual.
• A thorough study of the issue does not always guarantee a positive outcome. It depends on many factors.

To get the most detailed advice on your issue, you just need to choose any of the options offered:

• Use the online chat in the lower corner of the screen.
• Call: Federal number: +7 (800) 511-86-74

With a faulty or unsuitable product, the buyer has the right to contact any Eldorado store.

There are a number of rules that you should know about before returning:

• If the purchased equipment weighs less than 5 kg, then delivery to the service is carried out at the expense of the client.
• The store requires you to provide a receipt and a warranty card.
• The product is exchanged or money is returned within 14 days from the date of purchase, but the packaging and complete set of the product must be kept intact.
• The product must be free of mechanical damage and traces of use.

All client rights are regulated in accordance with the Law on Consumer Rights and the Civil Code of the Russian Federation. The PZPP states that products are returned to the customer if:

• the purchase price at the checkout differs from the indicated cost;
• the equipment is defective or has significant shortcomings that prevent its use;
• the equipment turned out to be incomplete;
• The client has complaints about the quality of the product.

Now in Eldorado chain stores there is a promotion “Easy to choose - easy to change!”, You can return your purchase within 30 days, not 14, which are required by the Law of the Russian Federation “On the Protection of Consumer Rights”.

Return of technically complex goods

Based on paragraph 1. Art. 18 of Law No. 2300-1, if defects are detected in such a product, the client has the right to demand a refund within 15 days. If there are no shortcomings and the client participates in the promotion, the period is extended to 30 days. If you have a warranty, you need to focus on the warranty period.

The list of technically complex goods is established by Decree of the Government of the Russian Federation of November 10, 2011 No. 924:

• Digital photo and video cameras, some accessories for them;
• Watches with two or more functions;
• Televisions, satellite television sets;
• MFPs, monitors with digital control units;
• Freezers, refrigerators, stoves;
• Washing machines and dishwashers;
• Laptops, desktop PCs, system units.

Important! Any equipment with defects can be returned, provided that the defects were caused by the fault of the seller or manufacturer. If the buyer is at fault and this is established by an examination, it will not be possible to get the money back.

Equipment with defects is examined within 45 days.

How to return defective equipment: step-by-step instructions

Having identified defects, the consumer needs to contact Eldorado with the product and demand a refund or replacement with similar equipment.

How to return goods:

1. The client discovers a defect and brings the equipment to the store. Whenever possible, functionality and deficiencies are checked on site.
2. The buyer draws up a return application, the goods are transferred to the seller according to the acceptance certificate.
3. If a manufacturing defect cannot be determined on site, the equipment is sent for examination.
4. Based on an expert opinion confirming the presence of defects due to the fault of the seller or manufacturer, the buyer is refunded the money. The amount is equal to the cost spent upon purchase.

The money is transferred to the bank card from which the payment was made. If the client paid in cash, the same will be issued. The deadline for fulfilling the requirements is 10 days from the date of receipt of the expert opinion. If the examination was not carried out - from the moment the buyer applied.

Program conditions

Since 2010, the Eldorado chain has been implementing a program for the disposal of old household appliances. By such actions, company representatives not only show a loyal attitude towards their clients, but also earn certain bonuses for themselves. If you are planning to go to the store to buy a new refrigerator, laptop device, TV or even smartphone, it is worth familiarizing yourself with the recycling rules in Eldorado. It is possible that purchasing a home assistant will be much cheaper than planned.

To participate in the program, the following conditions for recycling from Eldorado are put forward:

• when scrapping broken equipment, you can get a significant discount on the purchase of new equipment, the size of the discount is determined in each specific case individually;
• To be accepted for scrap, devices must be provided in full and original configuration; individual spare parts and parts are not included in the promotion;
• equipment is accepted both when it is out of order and when it continues to work fully;
• When handing over one unit of old goods, you can receive the right to a preferential purchase of only one item.

Eldorado does not include all the goods offered for sale in the program for recycling old equipment into new ones. Equipment with a discount is marked with special icons . If you scrap your old phone or TV, you shouldn’t count on buying the latest devices at a reduced price. The promotion does not include the latest models, but they are far from the most outdated.

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