Which shipments can be tracked?
Modern technologies make it possible to track a wide variety of shipments. It can be:
- products:
- Appliances;
- furniture;
- registered letters.
This is not the entire list of parcels that can be tracked. It all depends on what exactly a person wants to send or receive.
However, the tracking feature is not available unless the tracking option has been selected prior to shipping.
What is a track code
When drawing up a protocol for sending a particular parcel, the sender receives a track code. It is an identification number that allows you to track the shipment. At each stage of the parcel's movement, the track code is entered into the database. It is this process that allows the recipient or sender to perform tracking.
A tracking number is provided in the following cases:
- registered domestic shipments within the country;
- international shipments that are sent to the territory of another country;
- international shipments arriving in the country of destination.
Thus, it does not matter where the track code was assigned. In any case, it will allow you to identify the shipment and, as a result, track its movement.
The track code consists of a combination of letters and numbers that have a specific meaning. First of all, this concerns the alphabetic characters responsible for identifying the country of departure.
Track numbers for Russian and international shipments are noticeably different. For example, in Russia the barcode identifier structure of the Interleaved Two of Five format is used. It consists of 14 digits, but at the same time there are 16-digit codes. There are no letters in the track code, unlike international shipments. As a result, the sender or recipient is dealing with a track like 14211716007384.
Please note that track numbers are not unique. According to the rules of postal items, you can reuse a previously used code 12 months after sending.
Where to find the tracking number
The track code is important both for those who send the parcel and for those who plan to receive it. In both cases, it is important to know where to find the ID. If you are the sender, please pay attention to the receipt issued after the shipment has been registered.
If you are the recipient, you must contact the sender to obtain an identification number. But in situations where a package is ordered through an online store website, the track code is indicated in your personal profile. In particular, on AliExpress the tracking number can be found by going to the parcel parameters. It is here in the appropriate column that you can find all the necessary information.
Is it possible to find out what arrived?
How to find out the sender of a notice? This issue is easier to solve today. Each notice is assigned a number that allows you to track the shipment itself. The notice contains only partial information about the parcel:
- Type of departure;
- Parcel weight;
- Sender country.
This information is not always enough to decide whether it is worth picking up the letter or not. Recipients have 2 methods available to them to find out who sent you the letter.
You can contact the post office staff by phone and request information about the sender. However, employees do not always agree to provide such information, citing job descriptions. However, today there is a much more effective way to find out who sent you a registered letter.
How to track a parcel
Internet access is required to track shipment. You can perform the operation and determine where the shipment is currently located through a variety of services, including the following sites:
- pochta.ru;
- gdeposylka.ru;
- track24.ru.
To track, the user must insert the track number into the appropriate field and click the confirm button. After this, the status of the parcel will be displayed on the screen.
Please note that shipments are not immediately included in the database. Therefore, you have to wait a few days before tracking your parcel.
In the case of Russian shipments, it is best to track parcels on the Russian Post website. If the parcel is traveling to the addressee from abroad, the track24.ru service would be an ideal option. It collects data from various sources, so you can get the most accurate and detailed information.
Where is the parcel at the moment?
When you buy goods on websites, you wait for them with incredible anticipation. You wait and worry whether everything will be okay with the purchase. Now you don’t have to think about where the purchased goods are now, but just go and use our service.
What do I need to do to track my purchase? First, you need to know the tracking number of the parcel. As soon as you register, you can store track numbers in saved bookmarks in your personal account. This is a convenient option, especially when you are waiting for several parcels at once. After this, you will begin to receive notifications about changes in the status of the shipment. There is simply no better way to find out about package movements!
Recently, it has become possible to track how purchases from Aliexpress move. The website contains simple instructions on how to track the progress of an order from Aliexpress. Our service is a Russian analogue of another well-known site called 17track.
Parcel statuses
After entering the track code, information regarding the shipment appears on the screen. It includes the time the data was updated, as well as the current sending status. And the statuses can be very different. Here are the main ones:
- Acceptance – the parcel has been accepted by the delivery service for further forwarding;
- Arrival at MMPO - the shipment is at the place of international postal exchange and is ready to be sent to another country;
- Export – the parcel is sent to another country;
- Import – the shipment is accepted in the recipient’s country;
- Transferred to customs – the shipment is undergoing customs clearance;
- Customs clearance is completed - the shipment has successfully passed customs clearance and is ready to continue on to the addressee;
- Detained by customs – prohibited items were found in the parcel, or the shipment was delayed for other reasons;
- Left MMPO - the parcel was sent to a local delivery service throughout the country;
- Arrived at the sorting center – the shipment is at the receiving center and is ready for sorting;
- Left the sorting center - the parcel has been sorted and is ready to move on;
- Arrived at the place of delivery - the parcel has arrived at its destination;
- Delivery to the addressee - the recipient took the item from the place of delivery.
These are not all the statuses that can be found when tracking parcels. Much often depends on the postal operator, which provides its own statuses.
Track numbers of Russian Post
Each postal item delivered by Russian Post is assigned a unique number. It is also called postal ID, track code, tracking number. A unique set of letters and numbers allows you to determine the location of the departure in real time. The track number allows you to track:
- Parcel location;
- Passing through sorting centers;
- Finding the order at intermediate points;
- The fact of delivery of the postal item to the addressee.
Postal items within the Russian Federation have a track number consisting of 14 digits. International parcels are assigned a code starting with two Latin letters.
Tracking parcels sent by Russian Post
Internet users will be able to track the current location of a mail item online. To do this, you need to know the parcel number and a proven and reliable web service. You can perform control on the official website of Russian Post. Registration is not mandatory, but if the user needs to receive notifications about shipments, then it must be completed. Notifications about the location of the parcel will be sent automatically.
You can conveniently and informatively track mail sent from a Russian Post office on the PochtaRossii.com service. The site provides detailed information about the route of the parcel until it is delivered to the recipient. The standard delivery time by Russian Post is from 6 to 14 days. Due to unforeseen circumstances, delays may occur. Not often, but failures in online tracking still occur. There is no need to worry, it is better to take some measures.
What to do if your parcel is not tracked by Russian Post
If, after checking the track code with several Internet services, there is no information on the status of the postal item and is not updated for a long time, then the parcel or letter has not been delivered to the addressee. After the transfer period has expired, a search should be initiated. To do this, you should submit an application online on the official website, webpage pochta.ru/claim.
You can also start your search through the nearest post office of the Russian Post; for this, the following documents are provided:
- Search application;
- Receipt (copy) issued at the time of dispatch;
- Identification document of the applicant.
Both the sender and the recipient can put a person on the wanted list. If one of them has a power of attorney, a third party will be able to initiate the search. Applications are accepted no later than 6 months from the date of sending the internal parcel or letter. For international deliveries, the period is calculated 4 months from the date indicated on the receipt.
Russian Post parcel statuses
| Accepted at the post office | Primary status, informing that the addressee has filled out all the necessary documents for the parcel, the operators of the courier service or post office have accepted the parcel, and it has been assigned an identification number to be able to track the shipment during the delivery process. |
| Track number assigned | This status indicates that the addressee has assigned the parcel an internal number through the electronic system of the Russian Post and will soon transfer it to the post office or courier service. |
| Left the reception place | The shipment left the post office to which it was handed over by the sender and began moving towards the recipient. |
| Awaiting shipment from Finland, Hong Kong, Singapore, Spain, China | The postal service of one of the listed countries informed the Russian Post that a shipment addressed to a Russian recipient had arrived. After the parcel leaves the country, the next status will be assigned to it after crossing the Russian border and registration at the post office. |
| Arrived at the border of France, Germany, Italy, Spain | The status means that the cargo has arrived at a foreign export MMPO (postal exchange) and will be checked by customs officials for the presence of goods whose export is prohibited. This stage is one of the longest, which is determined by the formation of optimal logistics routes, as well as the need to wait for a certain amount of cargo delivered to one country. |
| Arrived in the territory of the Russian Federation | The forwarded cargo is imported into the territory of Russia and is located in the aviation department for mail transportation. Here the cargo is weighed, the integrity of the packaging is checked, the flight number and shipping point are recorded (using a barcode), and a customs point is selected to which the cargo is transferred. As a rule, the parcel stays in the aviation department for no more than two days. |
| Reception at customs | A customs inspection of the parcel is carried out using an X-ray scanner; if it successfully passes the inspection, it is sent further along the route. If there is a suspicion that there is prohibited cargo in a parcel, customs officers, in the presence of an inspector, open the package of the parcel and inspect the contents. If the presence of such cargo is not confirmed upon opening, the parcel is repacked, an inspection certificate is attached to it, and the shipment continues. |
| Issued by customs | MMPO employees have received and are processing the shipment that has passed customs inspection. |
| Detained by customs | This status indicates that during customs inspection violations were identified (for example, the permissible weight or value of the cargo being sent was exceeded). After the recipient pays the additional fee, the parcel will be sent further (if no administrative violations are identified). |
| Arrived at sorting center | The forwarded cargo is located in the sorting center, where the logistics service develops a route for the fastest possible delivery of the parcel to the recipient. |
| Sorting | The shipment is registered in the postal system, packed in a bag with other goods destined for the city of delivery, arrives for loading and is soon dispatched. |
| Left the sorting center | The forwarded cargo follows the formed route to the final post office. |
| Transferred for delivery throughout Russia | All mandatory import and customs control procedures have been completed, and the shipment is in the Russian postal system. |
| Arrived city sorting center | The cargo is delivered to the addressee in the city. The sorting center delivers it to the point of issue (post office, courier service, etc.). |
| Arrived at the transit point | This status notifies that the parcel is in an intermediate warehouse, where it is grouped with other shipments and sent along a further route. |
| Left the transit place | The parcel continues to move along the route. |
| Left the return/delivery location | Cargo delivered to the wrong address, or redirected by the sender during the delivery process, is reshipped to the correct/new address. |
| Registration completed | The status reports that the transported cargo has been marked at the transit point and will continue moving in the near future. |
| Awaiting courier delivery | The cargo is located in a post office that handles EMS shipments and is awaiting loading into a vehicle for delivery. |
| Handed over to the courier | The cargo is with the courier, delivery to the recipient will be completed soon. |
| Handed over to the postman | The postman will soon deliver the parcel or letter to the recipient's mailbox. |
| Awaiting the addressee/Arrived at the place of delivery | This status confirms that the parcel is at the final post office. Postal operators issue a notice to the addressee that the parcel is ready for receipt, and the postman delivers the notice to the recipient's mailbox. With this status of the shipment, the addressee can receive the parcel without waiting for a notification. |
| Received by addressee | This is the final status; it is assigned to the shipment received by the addressee. The departure route is completed. |
Tracking parcels from abroad
Unlike domestic Russian shipments, parcels from abroad receive a 13-digit track code, which consists not only of numbers, but also of letters. For example, CA123456789RU. The first 2 letters identify the country of origin, and the last two letters identify the country of receipt.
Tracking of such parcels occurs in the same way as domestic shipments. That is, a person can use any service he likes most, from the Russian Post website to track24.ru. But in the case of parcels from abroad, it is better to use the second resource, since PR does not provide information regarding movements within the sender’s country.
A simple shipment from abroad cannot be tracked in Russia.
Tracking a parcel by recipient's name and address without a track number
The track code is the only identification means for tracking parcels. That is, if the sender did not provide a tracking number, it will be very difficult to track the shipment. At the same time, the situation is not critical.
As a rule, when registering a parcel, the sender indicates his full name, contact number and email address. This means that he can clarify the track number by logging into the personal account of the involved mail service. For example, on the Russian Post website.
The same goes for recipients. The track code is automatically entered into the database if the sender has specified the addressee's details. Thus, you can register on the Russian Post website by indicating the phone number and email address that the sender used. After this, the parcel on its way to the recipient will be automatically added to your personal account.
If you don’t have the Internet at hand, then you can do it in another proven way. In particular, come to the PR department, give your details (full name, phone number, e-mail) and ask the operator to find out about the appearance of new parcels. If a shipment registered to you is in the database, a Russian Post employee will notify you about it. Also here you can rewrite the track code for further tracking.
It often happens that the track code is not immediately assigned after ordering in the online store. Therefore, it is recommended to wait some time (2-3 days) before taking decisive action.
If you can't track your parcel
Quite often, people complain that they cannot receive information regarding their shipments. Because of this, it is impossible to track the parcel and understand exactly when it will arrive at the delivery location. Fortunately, there are several proven ways to solve the problem, which our specialist will tell you about.
Hermann
Expert in the field of digital technologies and the activities of mobile operators. I am engaged in constant monitoring of industry changes in Russia and abroad.
Ask a Question
Question to the expert
The sender issued an incorrect track number, which is not tracked on the Russian Post website. What to do?
This is a fairly common problem faced by buyers of foreign online stores. You should not immediately draw conclusions regarding the incorrectness of the track. Try to check with the sender what service he used to send the parcel. It is possible that the assigned track code is only for this service.
Why is international shipment not tracked on the PR website?
Parcels sent to Russia from abroad begin to be tracked on the PR website only after arriving in the destination country. Accordingly, until this moment the information is not updated. But you can get all the necessary information regarding international destinations using the track24.ru service.
Why did the track code stop being tracked after crossing the border?
There may be 2 options here. Bad implies the likelihood that the package was lost along the way. But most often, when entering Russia, some international shipments are assigned a new track. As a rule, this happens with small accessories that the postal service combines into one package.
What to do if you still can’t track your parcel?
Call the postal operator's support service, give the track code and ask for information regarding the shipment. You can also visit the postal service office. The parcel may already be waiting for you at the delivery location. And in the case of orders of goods from abroad, do not hesitate to contact the sellers to clarify the situation.
How do I know if the recipient has received my parcel?
Sometimes it doesn’t matter to the sender where exactly the shipment is located. Especially if he is a seller of goods. Another thing is with information regarding whether the address received the parcel or not.
The easiest way to find out whether a shipment has reached its destination is to use a parcel tracking service and enter the track code. If the person has received the package, you will see the status “Delivered to the addressee”. In addition, when registering postal items, you can activate the SMS notification service. In this case, you will receive a message when the recipient picks up the parcel.
Russian Post: parcel tracking by receipt number
Once you have figured out the required identification code, or, as it is otherwise called, the “track code,” you can learn how to use it correctly. To do this, just go to a special section of the official website of the Russian postal service and enter the required numbers in a special window:
After clicking the “Search” button, the system will provide complete information about the letter, starting from the date it was sent and the post office, ending with the recipient’s data and all the stages that this letter went through. If it has already arrived at the right place, delivery to the addressee will be noted. Obviously, there is nothing complicated in this procedure. Other search services work similarly. Using this service is absolutely free.
Service zakaznoe.pochta.ru
Russian Post tries to follow modern trends, and therefore offers services that significantly simplify the process of sending and receiving some parcels.
It's no secret that in 2020, very few people use paper media. Moreover, this applies not only to reading news or books, but also to receipts for payment for services. Therefore, PR has provided an option that allows you to receive registered letters in electronic form and read them on any suitable device.
How to find out the delivery status of a Russian Post parcel?
Remember that it is impossible to track registered letters or parcels by the recipient's last name. However, there is an additional service called Recipient Notification. If you take advantage of this opportunity, the recipient will be able to immediately find out the delivery status of the item.
The rules for using the service are quite simple. The sender sends a parcel or letter. When filling out the form, check the delivery notification box. When the parcel arrives at the regional post office at the addressee's place of residence, the recipient receives a postal notification. The last step is to visit the branch to receive your parcel or registered letter.
To pick up the package, the recipient must confirm his identity. A Russian passport or received delivery notice will do. The department staff will check and transfer the cargo to the recipient. There is also the possibility of receiving the cargo by an authorized person. This option requires a power of attorney.
