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Published: 08/22/2018
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One of the largest chain stores, M.Video, has its own rules for returning goods.
What are the main return provisions, within what time frame can you return goods to M.Video of proper quality and in what time can you return faulty ones?
- Basic provisions
- Procedure and deadlines If you don’t like the product
- If deficiencies are found
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M Video: returning goods
And, as in any other trading organization, in M Video the return of goods is carried out under certain conditions. You can return your purchase if:
- A defect or technical fault has been detected.
- The product did not fit in style, color, dimensions or other indicators.
- Important information has been hidden, making it difficult to operate the device. For example, there are no instructions with translation into Russian.
Each buyer has 14 days to make an exchange or refund. The exception is purchases made via the Internet. In this case, the client has only 7 days to make a decision about using the product for personal purposes.
How to write to support?
The support service tries to closely monitor incoming requests from customers.
To do this, there are several forms for sending requests:
- Sending messages by email.
- Fill out the form on the website: https://www.mvideo.ru/shop-feedbacks/S026.
In both cases, in order to receive balanced and correct information on the topic of interest, users need to clarify detailed information about themselves and the reasons for contacting.
If there is no way to wait for a response from technical support, customers can familiarize themselves with the information on the official website by referring to the “Frequently Asked Questions” section.
How to return goods to M Video?
If the purchased product does not meet its characteristics, then its store will be able to exchange it for a similar one that will meet all the client’s requirements.
If M Video cannot find a suitable product according to the buyer’s requests, then the client has the right to cancel the transaction and return the money. To complete such a transaction, you must contact the retail outlet within the first 14 days from the date following the date of purchase. You will need to have your passport and a check or payment receipt with you. You will need to write a statement indicating the reason for the return.
The document is drawn up in 2 copies. One remains in the store, the second, which indicates that the seller accepted the application, is issued to the buyer. If within 3 days from the date of application M Video cannot replace the product, then the buyer has the right to withdraw the money.
A refund is possible if:
- Have a receipt or proof of purchase.
- The product has retained its presentable appearance. There are all tags, labels and other attributes necessary to sell the product.
- The client did not use the product and did not cause any mechanical damage to it.
Hotline of the online store "M.Video"
For the convenience of customers, the company has a toll-free telephone number: 8 (800) 600 77 75. You can call from any landline and cellular devices.
There are no separate numbers for each retail outlet, and there is no need for that. If you want to clarify the description, characteristics, prices of goods, customers can call the phone number indicated above.
An additional hotline is provided only for Muscovites, where there is a larger influx of calls. Therefore, the presence of an auxiliary contact center makes the task of technical support employees easier.
Additional warranty
M Video always takes care of its customers and builds a reputation as a reliable retail outlet. In this regard, the company provides an additional guarantee for 30 days from the date of purchase of the product , under which the client can return equipment that he does not like.
You can contact the M Video department and write applications for the return of equipment that does not meet your personal criteria.
The company will offer a similar replacement, and if nothing suits the client within 30 days from the date of writing the application, M Video will return the money under the terms of the “exchange and return without problems” service. The same rule applies to online purchases.
Yt liked mvideo headphones how to return
Nikita, I took IR headphones to Mvidio and didn’t like the sound.
I came, wrote a statement, paid extra and exchanged headphones for a radio. 4 years ago. Mikhail, you must write an application Nikita, 2 weeks in Mvideo for a home inspection they give - info 100% Nikita, it won’t take long and yes, it’s necessary. It is written directly at the checkout, following the example of Mikhail, yesterday I bought ears for 1200, I want to exchange them with an additional payment for ears for 2400. I bought headphones, the headphones turned out to be bad in sound. Can I exchange them or get my money back? It's only been 1 day?
The packaging had to be cut with a knife, otherwise there was no way to open it, it was sealed tightly.
According to the consumer rights law, you can, within 2 weeks.
They may offer you similar ones or refund your money, even if the headphones simply didn’t fit.
If you have a receipt, a box and all that stuff.
There are also conditions for exchange or return, even without explanation, and a list of goods that cannot be returned in general (hygiene items, food, jewelry, etc.)
If you still have the receipt, then you can safely go change the product or return the money; within 14 days, as far as I remember, you can return the product.
I changed the headphones after 3 months, as extraneous noise appeared, they changed them without any problems.
In this case, I would leave them as spares and buy more suitable ones. — 9 months ago
If the headphones are inserted directly into your ears, it’s probably not possible (if it’s just the sound you don’t like, and not a factory defect). After all, then someone will have to put them in their ears after you, because underwear or socks cannot be handed over.
If you just don’t like the sound quality, they probably won’t accept it.
— 9 months ago
31 January 2020, 22:39
Article 25 of the Law of the Russian Federation dated 02/07/1992 N 2300-1 (as amended on 07/13/2015) “On the protection of consumer rights.” The consumer's right to exchange goods of proper quality 1.
The consumer has the right to exchange a non-food product of proper quality for a similar product from the seller from whom this product was purchased, if the specified product does not fit in shape, dimensions, style, color, size or configuration. (as amended by Federal Law No. 212-FZ of December 17, 1999)
The impedance is normal - 32 Ohms, any codec can be driven without problems. Either the codec mixer will help, or the SC (if there is a defect, which is unlikely for both headphones).
It’s clear from the scan that if there is an error in the design of the product, it will be noted.
passerby There is simply an error in the description.
The exact information is on the product packaging and the product manufacturer’s website - that the headphones are stereo and not 7.1.
They didn’t let me open the box until I paid (I just paid through the cash register, not at the “dispensing” counter, where you can at least open it and have a look).
Attention: The “NO PROBLEM EXCHANGE” rule has long been known to our customers. Within 30 days, you could exchange a product that did not suit you for some reason for another.
We decided to make this rule even more convenient. Now, if you were unable to find a suitable product for exchange, we will refund its cost within 30 days from the date of purchase.
Remember that the store administration may not like the phone replacement.
According to the law, the money must be returned within 10 days (Article 22 of the PZPP).
Such an exchange must be made no later than 14 days from the date of purchase (the day of purchase is not taken into account).
But not every product can be returned.
If the basic warranty provided by the manufacturer can repair or replace defective equipment only if there is a warranty claim (i.e.
manufacturing defect), then Bystroservice provides warranty service even for defects that appeared due to the fault of the buyer:
- Consequences of improper use or installation of the device.
- Failures caused by voltage changes in the network.
- Minor mechanical defects (cracks, dents).
- Other non-warranty cases.
This guarantee is purchased additionally when purchasing a product, depending on the cost of the device itself and the duration of this guarantee (2, 3 years or 5 years), the cost of purchasing a Bystroservice certificate ranges from 390 to 41,390 rubles.
Today I decided to try to return them. I came to their employee for delivery. At first he said that if I came back in a day or two, he would change it. I used to think that M.Video was a serious store that exchanged low-quality goods without problems, but here it is.
The product will be exchanged within 20 days, and repairs will be carried out in no more than 45 days. Computers, televisions, digital photo and video cameras, refrigerators, washing machines, air conditioners and other devices with an electric motor or automation are classified as technically complex goods according to the list approved in the Russian Federation.
This kind of product must be returned to the store within a period not exceeding 15 days from the date of purchase if any defects are found in it. Such a product can be replaced with another similar one or the amount spent can be returned. If more than 15 days have passed since the date of purchase, such equipment can also be returned to the store, but only if a defect is identified that significantly affects the operation of the device.
Why? Read our article. The content of the article:
- Law on Consumer Protection"
- Is it possible to return headphones to the store?
- Is it possible to return the headphones to the store and get a refund?
- How to return headphones that have defects to the store?
Law “On the Protection of Consumer Rights” According to the Law “On the Protection of Consumer Rights”, the buyer can return an item he does not like (in good condition) in the first two weeks (not counting the day of purchase), if it does not suit:
- Form.
- Dimensions.
- Style.
- Blossom.
- Size.
- Options.
In this case, the item must meet the following requirements:
- Maintain your “marketable appearance”;
- Not to be used;
- Save all components: tags, labels, protective films, box, etc.
In this case, the buyer can count on:
- To exchange headphones you don’t like for similar ones, but of a different color.
You cannot exchange for other headphones with an additional payment of the difference in cost, since the headphones belong to the category of technically complex household goods that are subject to a warranty period. Warning The presence of a warranty period cancels the buyer's right to return the product he doesn't like back to the store if there are no defects.
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Is it possible to exchange headphones in the store if you don’t like them? I bought headphones, the headphones turned out to be bad sounding. Can I exchange them or get my money back? It's only been 1 day? The packaging had to be cut with a knife, otherwise there was no way to open it, it was sealed tightly. According to the consumer rights law, you can, within 2 weeks.
These rules also apply to goods purchased in an online store, but taking into account the provisions of Art. 26.1 of the Law of the Russian Federation “On the Protection of Consumer Rights”. The validity period of this promotion for goods sold remotely is calculated from the 8th day and ends on the 30th day from the date of delivery (receipt) of the goods. Moreover, during the period from 1 to 7 days from the moment of delivery (receipt of the goods), relations with the buyer are regulated exclusively by Art.
Reply with quotation
- 01/09/2010 16:05 #14 Message from Yurij Maybe you should NOT break into an open door? There is a program in MVideo “Bought and changed your mind - Exchange without problems”. Topicstarter has NOT YET been refused an exchange under this program! Indeed! And in this way I got rid of the television antenna, which I no longer liked. It was plugged into the outlet, but did not improve the image quality, no matter how much I turned the tuning knob, pressing various buttons on it... Life, you give it to me! ))) Reply with quotation
- 01/12/2010 11:49 #15 Message from Kirill S I bought bluetooth headphones from M.Video 5 days ago. They didn’t let me open the box until I paid (I just paid through the cash register, not at the “dispensing” counter, where you can at least open it and have a look). Yesterday they finally got around to it. Completely uncomfortable, they don’t fit on your head, it’s impossible to wear.
- Law on Consumer Protection"
- Is it possible to return
- Is it possible to return the headphones to the store and get a refund?
- How to return headphones that have defects to the store?
The consumer has the right to exchange a non-food product of proper quality for a similar product from the seller from whom this product was purchased, if the specified product does not fit in shape, dimensions, style, color, size or configuration. (as amended by Federal Law No. 212-FZ of December 17, 1999) The consumer has the right to exchange non-food products of proper quality within fourteen days, not counting the day of its purchase.
Repair under warranty
No one is immune from the fact that even the best quality equipment can fail. , it is recommended to include a guarantee when registering . Based on the warranty card, during the validity period of which the client can contact M Video or the manufacturing company and demand repairs or replacement of products.
Repair is possible if the product fails due to a manufacturing defect. If the opposite is proven - that the equipment was broken due to mechanical damage or due to incorrect operation, then repairs or replacement will not be made. Also, repairs are not carried out if the warranty card has expired.
This is interesting! Where to sell old household appliances for money
Instructions for restoring a check
It is not possible to directly restore a cash receipt, since such regulations are not provided for by Russian legislation. However, there are other methods of confirming a purchase made in the M.Video store. One of them is receiving a copy of the check that the buyer wished to restore.
M.Video stores are equipped with cash registers that record every purchase made here. The data stored in these devices is reset every six months. Sometimes this procedure is performed less frequently, but never more often.
Important! A buyer who wishes to restore a purchase receipt has the right to come to M.Video and request a copy of the receipt from its employee. If this is followed by a refusal, the only way out is to go to court.
It is possible to exchange equipment and electronics of inadequate quality purchased from M.Video using a sales receipt, which is not provided to every buyer. If there is one, it will be significant evidence. If lost, it can be restored by contacting an M.Video employee. Russian legislation does not stipulate the need to compulsorily fill out several copies of this document, and for this reason the store itself may not have it. In such a situation, the client has access to either the first method of restoring a check or the option described below.
READ Checking the denomination of an M.Video gift card, activation
The last method, which is useful when an M.Video employee does not want to restore the required receipt, is to search for people who can confirm the fact of the purchase. This option will be especially good if the client visited the store with his relative or friend, who will make the necessary confirmation. After this, the seller is obliged to accept the returned goods, accompanied by a witness statement.
Exchange of goods in M Video
The buyer has the right to refuse the goods within 14 days from the date of purchase .
In this case, the company must select similar equipment or return the money. But there is a list of products that cannot be returned. This list is enshrined in the legislation of the Russian Federation. In any case, you can return your purchase if a defect is discovered. This is done on the basis of an application from the client, and M Video makes an exchange; if there is no replacement, then the organization is obliged to return the money.
Is it possible to return the phone?
The modern gadget has become a part of every person’s life. It is probably impossible to imagine a person who would not use a telephone. Can any mobile phone be returned? A telephone is the same technological product as other equipment in M Video. Returns are possible on the following grounds:
- The model does not fit, another similar one is required.
- Defect detected.
- The phone failed under warranty.
In the first two cases, you should go to the store within 14 days from the date of the transaction. Repair of the warranty gadget is possible throughout the entire period. If a defect is detected, then M Video will be forced to conduct an examination, which will take 30 days, as a result of which the client will be provided with a new phone, or repairs will be made, or the money will be returned.
If the organization proves during the inspection that the breakdown was caused by the buyer, then the client will be forced to pay for the costs of the examination out of his own pocket.
Order online
The conditions for purchasing goods online are changing slightly.
The order is delivered by the company to the buyer's home. Is it possible to return goods delivered this way? The client has not 14, but only 7 days to think about it. To fill out an application to cancel an order, just call the number indicated on the receipt. Specialists will accept requests and issue a refund within 2 days. After which, within ten days, the company must transfer money equal to the cost of the order. In this case, delivery is paid at the expense of the buyer.
The product must retain its presentable appearance , and the kit must also include all documentation and any additional equipment, including gifts from the store or manufacturer. The funds are returned to the client’s card, who can place a similar or different order.
Legal warranty for headphones
Unfortunately, in this case, you will be able to return the purchased accessory only if you received a defective product or the seller hid some information about the headphones from you. Make sure you have a warranty on your headphones - usually this is an insert inside the package. Warranty periods vary, but if they are not established by the seller or manufacturer, they are regulated by law.
After a decision has been made on the application, the manager will contact the client and the product will be exchanged within 48 hours. When returning funds, the application is considered within ten working days.
If the purchase included bonuses from a loyalty card, they will be returned upon return.
For non-cash payments, the funds are transferred to the card. When purchasing in cash, they are returned at the store checkout.
