Sample complaint to Rospotrebnadzor about a cafe

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Published: 10/14/2018

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If a cafe violates sanitary rules, the client has doubts about the quality of the dishes offered there, or if other rules established by law are not observed, one of the most effective measures is to file a complaint with Rospotrebnadzor.

• Grounds for filing a complaint
• Requirements for content and design
• Submission methods

Complaint about the cafe

Cafes belonging to the group of catering establishments are obliged to provide residents with high-quality services in accordance with the Federal Laws “On the Sanitary and Epidemiological Welfare of the Population”, “On the Protection of Consumer Rights” and “On the Quality and Safety of Food Products”. If the provisions of these regulations are violated and the interests of the client are violated, the latter can restore justice by filing a complaint against the company. To most effectively influence the unscrupulous administration of the cafe, it is recommended to send claims to various authorities, and this can be done either by registered letters with acknowledgment of delivery, or in electronic format using the Internet. Depending on the nature of the incident and the severity of its consequences, the investigation should be carried out in the following sequence:

• a well-written complaint to Rospotrebnadzor or to an organization controlled by it - SanEpidemStation.
• If you want to challenge the conclusion of the prosecutor's audit or the defendant to liability through the court.
• a message describing the essence of the situation in the “Book of complaints (reviews) and suggestions.”
• If the management of the establishment fails to act, contact the Society for the Protection of Consumer Rights (CPS).
• to the Prosecutor's Office.

Important!

If a violation was noticed in the sale of alcoholic beverages, responsibility for solving the problem falls on the shoulders of the Federal Service for Regulation of the Alcohol Market.

It is recommended to use in the event of incidents that do not pose a serious threat to the life, health and property of people, for example, in the case of providing poor-quality service in the person of an absent-minded waiter, creating an uncomfortable environment due to an excessively high volume of music, etc. The presence of CO&P is mandatory for any enterprise engaged in retail trade or providing services to the public. This document should:

• Maintain strict reporting.

How to complain to Rospotrebnadzor about a cafe via the Internet

» If the complaint is written according to all the rules, Rospotrebnadzor employees must register it within three days.

Next comes the process of considering this appeal.

It should not exceed 30 days. In some cases, it may take more time for consideration (for example, for a more complete picture it is necessary to make a request for information from other government agencies), in which case they must notify the person who filed the complaint about the extension of the consideration period.

The maximum period for considering a complaint can be extended by no more than 30 days. As a result, Rospotrebnadzor should send a letter with the result.

The letter can be sent either in paper or electronic form. The consumer’s appeal, regardless of the form, is the basis for Rospotrebnadzor to conduct an unscheduled inspection against the person who violated his rights. When preparing, please note that the complaint must be

Complaint about the restaurant

Consult with a lawyer online Ask a lawyer 308 lawyers are ready to answer now Answer in 15 minutes One of the most common cases of citizens filing complaints is the inadequate quality of service in catering establishments, including restaurants.

If we are talking about an insufficient level of qualifications of waiters or other restaurant employees, the conflict can be resolved with the management of the establishment. If violations of sanitary standards are detected, a formal complaint should be filed against the restaurant.

Minor conflicts related to an insufficiently high level of service and maintenance can be resolved right at the site of the dispute. To do this, it is enough to invite the manager or head of the restaurant and state the essence of the complaints.

In most cases, the management of the establishment meets visitors halfway and prefers to resolve the issue peacefully, taking care of its reputation. It will be much more difficult to solve the problem if the visitor has discovered gross violations of sanitary and epidemiological regulations and standards. Where can you file a complaint against a restaurant for such violations?

In this case, you can achieve protection of rights by contacting Rospotrebnadzor.

This department is authorized to consider appeals on the following facts:

1. violations related to the sale of alcohol-containing products.
2. violation of technology and rules for preparing food products, use of expired goods;
3. unsanitary conditions in the restaurant premises, which jeopardize the health safety of citizens;
4. violations in cash transactions with visitors - deception during change, inclusion of foreign goods or services in the check, failure to issue a check to the visitor, etc.;

The Rospotrebnadzor Service will not consider complaints related to the subjective perception of taste or nutritional advantages and disadvantages of prepared dishes and drinks.

In order for an inspection to follow, it is necessary to establish violations of specific sanitary standards, GOST and other state regulations. When filing a complaint with the Rospotrebnadzor service, it is necessary to record in detail the violation identified.

Complaint to Rospotrebnadzor about noise, samples and prices

Good afternoon, Yulia. The main departments in your case are Rospotrebnadzor, the Housing Inspectorate and the police, if this is related to a violation of public order or silence. To go there, you need to have evidence.

Film or take photos of what is happening.

Let the neighbors also sign the statement. A collective complaint always carries more weight.

If we are talking about noise, measure it.

You can call experts from the same Rospotrebnadzor.

It is necessary to indicate the time at which the noise is heard so that specialists do not arrive at a “quiet hour”.

In front of you and representatives of the company that is disturbing you, they will check whether the noise exceeds sanitary standards. By the way, it is worth additionally hiring an independent expert; for the court - if the case comes to it - the additional measurement will be a plus. After all, this way you can prove that the noise level remained at the same level, but “reduced” it for a couple of days.

How to write a complaint about poor quality food in a cafe

> > A written appeal is usually sent when a sufficiently large number of accompanying documents are attached to the claim - for example, extracts from the hospital;

1. online by filling out an electronic form on the department’s website.

A citizen can contact the prosecutor’s office with any problem, and a complaint against a catering establishment is no exception. You can file a complaint with the prosecutor’s office not only in case of poisoning and violation of other standards by the catering establishment, but also in the event of no response from officials within a month.

You can contact the prosecutor's office in the city or administrative district. And if the local police officer does not respond to your application properly, file a complaint with his leadership, as well as with the assistant prosecutor for supervision of the internal affairs department. As a rule, noise from careless neighbors disturbs not only you, but also other neighbors.

Draw up a collective statement with the signatures of all neighbors and take it to your police department.

Write all complaints and statements in two copies, keep one copy with a note of acceptance.

Make copies of the attached documents and save them. If there is no positive reaction, write a complaint to the city police department.

Usually, such persistence produces results and police officers find control over noisy neighbors. If the tenants of a rented apartment are making noise, the first step is to notify the owner of the apartment.

In this case, the complaint may not be answered, but they may be convicted of a violation of rights;

1. The question asked in the appeal was repeatedly answered by the citizen.
2. if providing an answer may violate state secrets;

Read more about how to register and submit a complaint to Rospotrebnadzor. Questions such as how to file a complaint to Rospotrebnadzor, a sample document, where to find it?

How to contact Rospotrebnadzor with your application worries many.

We have already talked about how to write an application to Rospotrebnadzor.

However, many people do not want to write it on their own behalf, so they think about writing it anonymously.

Submission methods

A complaint can be submitted on paper, electronically and even orally in some cases. The applicant should choose the application form based on the situation; circumstances may vary.

Complaint about water quality.

In writing

A prerequisite when writing an appeal by hand is the readability of the text. If the text is not legible, government officials will not be able to process the complaint and, therefore, understand the situation. And, accordingly, they will not take measures to eliminate violations. When submitting on paper, it is preferable to print the text.

You can submit a paper application in the following ways:

• give to the secretary
• hand over to the authorized employee of the body in person, during the reception,
• send by registered mail.

Important! Be sure to make a copy of the application and, if not submitting it by mail, ask the supervisory authority employee to mark receipt on this copy. If the appeal is not answered, you will be able to use a copy when filing a complaint with higher authorities or the court or prosecutor's office.

In electronic version

Using the electronic form, you can submit an application without leaving your home. To do this, you need to visit the official website of the TsGSEN of the desired region, go to a special section and fill out the application form there. The request will be registered automatically, and it will be accepted for work in the required department.

Free legal consultation on social issues.

Orally

According to the legislation of the Russian Federation, complaints and other requests can be submitted to government bodies orally.

Such requests must also be registered and considered. But, as practice shows, the effectiveness of such treatment is extremely low.

It is quite difficult to clearly and clearly state the essence of the problem, without being distracted by emotions, orally. And employees of control bodies may “forget” to register this appeal and ignore it.

Watch the video. How to write a complaint correctly:

Where to complain about a cafe, restaurant or canteen

Posted Nov 3, 2020 4580 0 Tasteless food, long wait, rude service - where can you complain if your trip to a restaurant or cafe was hopelessly ruined?

Let's look at different situations.

Immediately on the spot, when you sit down, you are not satisfied with the size of the portions, the replacement of products in the dish, the quality of the food and, of course, the service, you can ask to invite the owner of the establishment or the administrator.

If you want the dish to be replaced (there is hair on the plate or the soup is cold) on the spot, request this immediately through the waiter or administrator. If there are no administrative officials, ask for a complaint book. Of course, your problem will not be solved right now, but you will still have the possibility that the restaurant or cafe will take some action.

Another way to move the situation in your favor is the Internet.

Immediately at the table, threaten the waiter that if the conflict situation is not considered and resolved immediately, then you will send a negative review of the restaurant to a popular review site - Tripadvisor, for example.

It's no secret that 8 out of 10 primary restaurant customers look at review sites when choosing a place to relax. This method of forcing people to correct mistakes usually only works for restaurants.

Owners of smaller establishments - cafes, pubs, bars - may not even pay attention to your opinion. If it was not possible to resolve the situation peacefully on the spot, try to file a claim and send it to the catering establishment. Actually, you can make a claim in a restaurant, but you will not yet have a copy of the document confirming your visit - a receipt.

State your complaints in writing in as much detail as possible, attach a copy of the receipt and send the complaint to the establishment.

You can send it in several ways:

1. personally, by handing it over to the restaurant (in this case, a second copy will be required to put the date on which the claim was accepted).
2. by mail with a notification letter;

In your complaint, be sure to indicate that if there is no response, you will file a complaint with the prosecutor’s office and Rospotrebnadzor.

Common mistakes

Error No. 1 A person saw a violation of sanitary standards in a public catering place and kept silent about it, explaining that he simply would not come there anymore.

Comment : Quite an important mistake that could one day backfire on a person. Let’s say if you saw that there were violations in a cafe and kept silent about it, then where is the guarantee that the catering establishment that you have chosen as clean does not have violations (which another visitor may remain silent about). It should be said that if a person does not intend to stir up a major scandal, what he saw should be reported to the manager, who will take action.

Mistake #2 How to assess your damage if poisoning occurs?

Commentary Objective damage can only be calculated by higher authorities, we will tell you why. Damage is made up of two concepts: the money that was spent on treatment and moral damage. Accordingly, if in the first situation all expenses are confirmed by checks, then in the latter there may be a different amount. And only the court can make an objective decision.

How to write a complaint about poor quality food in a cafe

— — The specified document is issued at the time of payment for goods (work, services) and must contain the following information: name of the document; serial number of the document, date of issue; name for the organization (last name, first name, patronymic - for an individual entrepreneur); taxpayer identification number assigned to the organization (individual entrepreneur) that issued the document; name and quantity of paid goods purchased (work performed, services rendered); the amount of payment made in cash and (or) using a payment card, in rubles; position, surname and initials of the person who issued the document, and his personal signature. 3. Claim for the provision of public catering services Name of the organization (full name of the Individual Entrepreneur) address of the organization (Individual Entrepreneur) Full name of the consumer address of the consumer CLAIM Date in the name of the contractor I ordered public catering products, namely: 1.

We recommend reading: Tax Code standard deductions

product name 2. product name 3. product name The following shortcomings were found in the service provided: 1.

disadvantage 2. disadvantage 3. Recently, applications to Rospotrebnadzor began to be considered only if there are attempts to resolve the dispute at the client-service provider level.

That is, before contacting the authorities with a complaint about public catering, their client should try to resolve everything at the primary level. A copy of the submitted claim must be in his possession.

You can contact Rospotrebnadzor if:

1. the kitchen is unsanitary, employees are not wearing hats;
2. cockroaches indoors;
3. the dishes are chipped;
4. poisoning occurred.

How to file a complaint with Rospotrebnadzor:

1. through the Central Reception at the address Vadkovsky Lane, building 18, buildings 5 ​​and 7;
2. through local branches, a list of which can be viewed on the organization’s website.

Sample complaint to Rospotrebnadzor about a cafe. Sample complaint to Rospotrebnadzor about a cafe

Complaint to Rospotrebnadzor against a cafe sample Office of the Federal Service for Supervision of Consumer Rights Protection and Human Welfare in the City of MoscowAddress: 129626, Moscow, Grafsky Lane, no.

4/9Federal Service for Supervision of Consumer Rights Protection and Human Welfare in the City of MoscowAddress: 127994,

Moscow, Vadkovsky lane, 18, building 5 and 7 Moscow Prosecutor's OfficeAddress: 109992, Moscow, st. Krestyanskaya Zastava, no.

1Prefecture of the Central Administrative District of MoscowAddress:

Moscow, st. Marksistskaya, 24Committee of State Construction Supervision of the City of MoscowAddress: 121059, Moscow, st.

Bryanskaya, 9Main Directorate of the Ministry of Emergency Situations of Russia in MoscowAddress: 119034, Moscow, st.

Prechistenka, building 22 From the owners of residential premises of an apartment building Address:___________________________ In our apartment building at the address ___________________ there is a catering organization __________. In accordance with paragraph.

2.2 Sanitary and Epidemiological Rules SP 2.3.6.1079-01, public catering organizations can be located on non-residential floors of residential buildings, while living conditions, recreation, treatment, and work of people should not worsen. When placing public catering organizations in attached, built-in and attached buildings to residential and public buildings, on non-residential floors of residential buildings, in public buildings, hygienic standards for levels of noise, infrasound, vibration, electromagnetic fields in the premises of residential, public buildings and in residential areas must be observed, as well as maximum permissible concentrations and estimated safe exposure levels pollutants in the atmospheric air of populated areas. This organization, in violation of SNiP 31-01-2003, operates daily from 12 noon to midnight. This cafe constantly hosts noisy parties, watching sports matches and other entertainment events, the noise level of which makes it impossible to have a normal rest in our apartments. Also, according to paragraph.

Let's consider the most common reasons for claims against cafe owners (from judicial practice):

1. Transfer of premises from residential to non-residential without the consent of the owners of the residential building.

Judicial practice in these cases is very diverse, as are court decisions. The court takes into account the circumstances in each specific case.

Currently, in most cases it is not necessary to obtain the consent of the owners of a residential building. It may be needed only when the catering owner plans not only the internal redevelopment of the premises, but also the reconstruction of the entrance located in the local area, using part of the land plot under the house. In this case, the consent of the apartment owners will be required.

The difficulty of making decisions on this issue also lies in the fact that the law does not allow a clear distinction between such concepts as redevelopment and reconstruction of premises.

2. Placement of advertising on the facade without the consent of the owners of the house.

Since 2009, advertising on the facades of a building can only be placed with the consent of the owners of apartment buildings (“On Amendments to the Housing Code of the Russian Federation and Article 19 of the Federal Law “On Advertising” dated September 27, 2009). To make a positive decision, the consent of at least ⅔ of the homeowners is required.

3. Violation of sanitary and epidemiological standards: production workshops in the basement of the house, lack of separate sewerage, noise at night, etc.

Compliance with sanitary standards is regulated by federal legislation: Resolution of the Chief State Sanitary Doctor of the Russian Federation dated November 8, 2001 No. 31, as amended by No. 25 dated May 3, 2007, from February 1, 2002, the “Sanitary and epidemiological requirements for public catering organizations, the production and circulation of food in them products and food raw materials" (SanPiN 2.3.6.1079-01); Resolution No. 64 of June 10, 2010 put into effect “Sanitary and epidemiological requirements for living conditions in residential buildings and premises” (SanPiN 2.1.2.2645-10). In addition to federal standards, there are also regional requirements in each constituent entity of the Russian Federation.

4. Organization of loading and unloading in the courtyard of a residential building.

If the owners of catering establishments violate the requirement to organize loading and unloading (clause 2.2. SanPiN 2.3.6.1079-01), then they can be brought to an administrative offense (clause 6.4 of the Code of Administrative Offenses of the Russian Federation).

5. Improperly organized waste area.

Catering owners often violate this point of sanitary standards (the waste collection container should be located no closer than 25 m from a residential building, playgrounds and recreation areas). This leads to an unpleasant odor and the appearance of rodents and insects in apartments. In this situation, the residents of the house must file a complaint with the district Sanitary and Epidemiological Station. The SES is obliged to send an official response describing the actions taken against the offender.

6. There are no temporary parking areas for staff and visitors.

The lack of separate parking lots at catering establishments (clause 2.7 of SanPiN 2.3.6.1079-01) is considered an administrative offense (clause 6.6 of the Code of Administrative Offenses of the Russian Federation).

7. Deterioration of the living conditions of the residents of the house due to improper organization of the hood.

Catering establishments must have a separate exhaust system (cannot be combined with a common one, clause 4.6 SP 2.3.6.1079-01). The ventilation of public catering establishments located in buildings for other purposes is equipped separately from the ventilation of these buildings, and the ventilation shaft must protrude above the ridge of the roof or the surface of the flat roof to a height of at least 1 m.

If this requirement is not met, the owner faces administrative liability (Article 6.3 of the Code of Administrative Offenses of the Russian Federation).

8. Noise at night.

Practice shows that many public catering establishments do not comply with noise level standards. During the daytime, the “Sanitary standards for the permissible sound volume of sound-reproducing and sound-amplifying devices in indoor and outdoor areas” are in effect (approved by the Chief State Sanitary Doctor of the USSR on July 7, 1987 No. 4396-87 (SanPiN 42-128-4396-87).

It is quite difficult to deal with violators of the permissible sound volume.

The main difficulty is the need to measure the noise level. Firstly, the owner of the establishment is warned in advance about the on-site inspection of the SES, so he will not allow the standard noise levels to be exceeded. Secondly, it is necessary to measure the noise level in several apartments, which requires material costs for residents. However, in this case, residents manage to call the catering owners to order.

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Complaint about the restaurant

The applicant reports that the transactions he made with restaurants were made solely as a result of misconceptions regarding its conditions, due to the provision of knowingly false information.

The applicant requests that measures be taken to protect his rights as a consumer. Conduct an audit of the organization to ensure that the organization complies with the legislation of the Russian Federation. To: Head of the Federal Service for Supervision of Consumer Rights Protection and Human Welfare_____________________Where: _________________________from: ________________________address: _________________________tel.: _________________________ Complaint Restaurant _______________ (LLC “__________”, fact.

address: _________________________ legal. address: _______________________________________, OGRN _____________, INN _____________, checkpoint _______________) Dear ________________________! I hereby inform you that the conclusion of the transaction with the Restaurant ____________, located at the address: ________________________ (tel.: ____________, ___________, _____________) was made by me solely as a result of my misconception regarding its terms, due to the provision of knowingly false information by representatives of this organization.

Employees of this organization operate a restaurant business contrary to the requirements established by current legislation.

For example, in the year ___________ I visited a restaurant, the purpose of the visit was only to inspect and compare it with other restaurants in order to subsequently conclude an agreement to order a banquet for _____________. I did not plan to order a restaurant on that day. To my deep regret, the restaurant staff instilled in me a false sense of fear of missing out on a good purchase - they persuaded me (thanks to the excellent eloquence of the restaurant staff, who described in more detail the extraordinary, in her words, possibility of reserving a banquet hall, which is now difficult anywhere else to reserve, considering that in 2 months it will be September, and at such a cheap price) to the idea of ​​​​the need to make an advance immediately.

Complaint against a cafe to Rospotrebnadzor: grounds for filing, content requirements, sample document

To the head of the federal service for supervision in the field of consumer rights protection and human well-being for the restaurant _______________ (LLC “__________”, actual address: _________________________ legal address: _______________________________________, OGRN _____________, inn _____________, checkpoint _______________) based on the above, I ask you: - take measures to protect my rights as a consumer; - appoint an inspection of the restaurant ____________ to ensure that this organization complies with the legislation of the Russian Federation in the process of carrying out its activities; — identify the legitimacy of using the name of the restaurant, as well as its relationship with “_______________”, the correspondence of legal addresses to actual ones, as well as the presence of signs of one-day companies (with subsequent blocking of the account and forced liquidation); - within the period established by law, send to me a reasoned response in writing about the measures taken in accordance with this complaint.

1. claim – 4 sheets; fill out the feedback form. Describe your question in as much detail as possible in simple words. For a written response, please provide your return email address.

Within a day, the lawyer will respond to you by email explaining the situation and recommendations on what to do next. In the final recommendations, the lawyer will tell you what documents need to be drawn up and their recipients. After receiving a list of required documents from our lawyer, go to our free archive of legal documents and find the one you need.

Please note, insert personal information, postal details, recipient's address and send to its destination.

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• Right to quality: any product and/or service that you pay for must be of high quality, then it is the responsibility of the seller/performer.

• Before filing a formal complaint,

We figured out how to get your money back if you feel sick after dinner at a cafe

28k No one is prepared for a dinner at a restaurant to end in poisoning and associated costs, and we wish you never to find yourself in such a situation.

But it will be useful to take note of recommendations that will help you defend your rights. Including getting compensation from the restaurant for a ruined holiday, inability to work for several days and doctor’s expenses. Bright Side figured out what to do if a dish eaten in a cafe or restaurant causes food poisoning.

Receipts prove that you actually visited the cafe or restaurant.

In case of poisoning, they will confirm the time, place and cost of the dish. Photos can come in handy, so taking pictures of your food, especially if it contains meat or seafood, is a prudent decision.

But there is no point in photographing an empty plate. The US Food and Drug Administration states that symptoms of fish poisoning can take as little as a few minutes or as long as a few hours to appear.

Symptoms of most poisonings are felt within after eating the ill-fated dish. Poor-quality sausages in hot dogs and smoked meat can make themselves felt after 9–48 hours, eggs after 24–72 hours, and seafood after 24–48 hours. Even a piece of cake is unsafe food: you don’t know in what conditions it was stored.

Therefore, it makes sense to save receipts and not throw them away for at least 3-4 days. When you feel unwell for more than a few hours and experience severe discomfort, you should call a doctor. If this is not done, on the 2-3rd day, his strength is depleted, and this is fraught with unpleasant consequences for health.

If you do not call a doctor, it will be impossible to receive compensation. You simply will not have evidence of poisoning: the results of laboratory tests, a specialist’s opinion on the state of health and documented costs of treatment. To prove the presence of poisoning, you need documents, words are not enough.

Reasons for submitting a document

In Russia, sanitary and epidemiological legislation has been adopted, aimed at protecting the life and health of the country's population and compliance by organizations and individuals with hygienic norms and rules. For any violation of this legislation, you can send a complaint to the Center for Sanitary and Epidemiological Sanitation.

As an example, here is a list of circumstances under which you can submit an appeal to the supervisory authority:

• the organization's activities are illegal,
• the quality of goods and services does not meet sanitary requirements. Consumption or use of these goods and services may worsen a person's health,
• the rules of purchase and sale were violated,
• the applicant identified sanitary and epidemiological violations (disposable products are used repeatedly - gloves, indoor conditions do not meet norms and standards - lighting, space, etc.).

Above are some cases in which you can contact the Center for Sanitary and Epidemiological Sanitation. In practice there are many more of them.

Attention! Our qualified lawyers will assist you free of charge and around the clock on any issues. Find out more here.

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Samples of complaints to the Sanitary and Epidemiological Station

ATTENTION! Look at the completed sample complaint to the sanitary and epidemiological station about a beauty salon:

DOWNLOAD samples of complaints to the sanitary and epidemiological station using the links below:

1. complaint to the sanitary and epidemiological station against neighbors
2. complaint to the sanitary and epidemiological station against the store
3. complaint to the sanitary and epidemiological station against the management company
4. complaint to the sanitary and epidemiological station against the employer
5. complaint to the sanitary and epidemiological station about the restaurant
6. complaint to the sanitary and epidemiological station about a beauty salon
7. complaint to the sanitary and epidemiological station against a hairdresser
8. complaint to the sanitary and epidemiological station about the cafe
9. complaint to the sanitary and epidemiological station against a kindergarten
10. complaint to the sanitary and epidemiological station about unsanitary conditions

Where can I complain about poor quality food in a cafe?

308 lawyers are now online Consult a lawyer online Ask a lawyer 308 lawyers are ready to answer now Answer in 15 minutes There were rotten potatoes in a cafe. I photographed everything and saved the receipt. But what should be done in such a situation?

April 29, 2020, 16:35, question No. 1982793 Dmitry, Vologda Collapse Online legal consultation Response on the site within 15 minutes Answers from lawyers (2) 18,726 answers 5,799 reviews Chat Free assessment of your situation Lawyer, St. Petersburg Free assessment of your situation Hello! I recommend filing a complaint with Rospotrebnadzor, you can attach a photo to the complaint. In any case, your complaint will be required to conduct an inspection within 30 days from the date of receipt of the complaint and take action against the violators.

We recommend reading: Sample purchase and sale agreement for a new building 2020

You should be informed of the results of the check. If you need more detailed advice or assistance in drawing up documents, please contact me via chat. Sincerely, lawyer Iskibaeva Elena Yurievna.

April 29, 2020, 04:44 pm 1 0 7569 replies 2113 reviews Chat Free assessment of your situation Lawyer, city.

Khabarovsk Free assessment of your situation, you needed to call the administrator or manager, who is in charge there.

Show the poor quality of the product. Now notify Rospotrebnadzor in writing and they will take action against the cafe.

File a claim with the cafe to get your money back for the dish April 29, 2020, 4:45 pm 1 0 All legal services in Moscow Best price guarantee - we negotiate with lawyers in every city on the best price. Similar questions 03 February 2020, 13:38, question No. 1894541 25 April 2017, 13:13, question No. 1620332 04 August 2020, 16:39, question No. 1715339 25 December 2020, 13:57, question No. 1856039 20 October me 2020, 01:35, question No. 2140095 See also Pravoved.ru In the mobile application and Telegram, lawyers answer faster and the answer is guaranteed even to a free question!

We are trying!

Legal consequences

If violations are identified during the inspection, the Center for State Sanitary and Epidemiological Control issues an order to eliminate them. In addition, the violating organization (cafe, school, beauty salon) may be fined.

In some situations, Rospotrebnadzor may suspend the activities of the violating organization while the violations are eliminated.

Contacting the Center for Sanitary and Epidemiological Sanitation is the most effective method of combating organizations and individuals who violate sanitary and epidemiological norms and standards.

But when drawing up an appeal, it is necessary to pay close attention to the grounds for filing it, because simple words and testimony from a citizen to employees of the supervisory agency are not enough for a proper reaction.

Tip of the day: what to do if the cafe serves poor quality food?

Imagine the situation: you came to a cafe or restaurant to eat delicious food and have a good time.

We studied the menu for a long time, finally chose a dish and were ready to enjoy it. But then the waiter brings your order, and you realize that the salad has a suspicious taste, and the meat turned out to be raw.

Or you find a piece of utensils in a plate of pasta.

What to do in this case? Who should I contact with complaints?

Should I pay for a spoiled dish? Anton Kabanov, the restaurant's production manager, helped the team understand these issues. The relationship between the client and the establishment is regulated by the Law of the Republic of Belarus “On the Protection of Consumer Rights”.

Article No. 5 of this document states that: the consumer has the right to proper quality of goods (work, services), including the safety of goods (work, services), proper completeness, proper quantity of goods (result of work). Although this definition protects our is right, but does not give a complete idea of ​​what food is considered high quality and what is not. The taste of a dish is a subjective concept.

Some people like spicy food, some like it salty, some people can’t stand certain spices or seasonings. But all these parameters are individual and have nothing to do with the quality of the product,” explains the expert. – Claims can only be made if the food is objectively spoiled.

For example, it is made from stale ingredients, undercooked or too deep fried. Also, a dish is considered to be of poor quality if you come across a foreign object in the plate: a piece of glassware, hair, an insect, and so on. But the establishment is not obliged to satisfy claims like “in Italy the pizza was tastier” or “the cafe next door makes this salad better.”

Let us again turn to the Law “On Protection of Consumer Rights”. Article 31 states that a consumer may demand the following options for compensation for a poorly provided service: - free elimination of deficiencies in the service provided; — a proportionate reduction in the established price of the service provided; - free production of another thing from a homogeneous material of the same quality or repeated provision of services, if possible.

The Law states that the client can choose which compensation option suits him.

Compilation rules

The general rules for drawing up a complaint to the SES, both in written and electronic form, are enshrined in Article 7 of the Federal Law of May 2, 2006 N 59-FZ (as amended on December 27, 2018) “On the procedure for considering appeals from citizens of the Russian Federation.”

There is no need to rewrite this article, but rather write down what needs to be written and where.

• Document header. In this part you need to indicate the name of the body, namely the territorial branch of the SES. A little lower you need to write the applicant’s full name, his postal address (email address if the complaint is not sent in paper form).
• Main part. In this part, the applicant must indicate the essence of the claim, that is, the reason why this appeal was written. If there is any evidence confirming a violation, indicate it. At the end of the main part, the applicant’s demands should be described, that is, what he wants to achieve with this complaint.
• Final part. Everything is simple here, the date of preparation of the document is indicated and the personal signature of the applicant is placed.

Complaint about the restaurant

Going to a restaurant is not always associated with positive emotions from eating delicious food.

Sometimes the result of visiting a catering establishment can be a bad mood, deterioration of health, and additional expenses for treatment.

To ensure that the perpetrators receive a well-deserved punishment, you can leave a review in the complaint book, contact Rospotrebnadzor, and in the event of a row, call the police and file a lawsuit for compensation for moral and material damage. The main reasons for the dissatisfaction of visitors are the serving of dishes that do not correspond to the declared composition or method of preparation, the use of low-quality products, the discrepancy in serving size, and poisoning caused by eating food.

A separate group of complaints relates to constant noise; disturbance of public peace; non-compliance with the rules for visiting the establishment and lack of comments from management; the roar of food trucks; the roar of equipment operating at night (). Depending on what caused the discontent, the algorithm of actions will differ. Demand for financial compensation after poisoning is possible only if there is evidence.

To do this you must: Have a receipt or a copy of the invoice with you.

Regardless of the presence of poisoning, it is recommended to retain evidence of food consumption in a public catering establishment for 2 to 3 days after visiting it.

Contact a medical institution, where qualified specialists will not only provide first aid, but also provide a certificate indicating the possible cause of poisoning. You need to list to the doctor the names of all products that you have consumed over the past 24 hours. In order for the certificate to be significant for the court, it must focus on the fact that the poisoning occurred precisely “in connection” with a visit to the restaurant.

If illness has caused losses associated with the inability to perform work duties, you must request a certificate from the company’s accounting department indicating the amount of loss incurred during the illness.

How to write a complaint about a KFC restaurant or call the hotline

A competently and timely complaint submitted to the FSC has every chance of yielding a positive result.
The largest region where the network operates is Moscow, so we are detailing the appeal mechanism for residents of the capital. Residents of other cities where this franchise operates can also contact KFS with complaints. We'll talk about this further. Our articles talk about typical ways to resolve legal issues, but each case is unique.
If you want to find out how to solve your specific problem, please contact the online consultant form on the right → It's fast and free!
Or call us by phone (24/7):

If you want to find out how to solve your particular problem, call us by phone. It's fast and free!

The legislative framework

A complaint about the work of employees at the KFS is accepted on the same legislative grounds as for any cafe or restaurant. We are talking about protecting consumer rights. The restaurant is also required to respond to complaints related to sanitary conditions. If these standards are not met, feel free to write a complaint and try to change the situation.

Grounds for claims

It is mandatory to file a complaint if one of three things happens:

• poor quality service;
• public order disturbance;
• consumer deception.

The reason may also be violation of ethics rules by employees. These complaints are considered exclusively by the administration. The only exception is an attempt to insult in a rude manner. Then it could be a criminal offense.

Preparatory actions

To competently complain about a restaurant and its employees, you must have a receipt and proof in the form of a photo or recording of a conversation.

In case of poisoning

In this case, the claim is drawn up very simply and in any form, but with the mandatory attachment of two documents:

• a copy of the receipt confirming the purchase, or a statement of payment using a bank card;
• a certificate from a medical institution that will indicate the relationship between food consumption and poisoning, its degree and the level of damage to the body from poor-quality food.

The best option is an examination by a special institution. However, these two documents along with a personal statement are sufficient to begin the proceedings.

In case of violation of public order

A complaint about the rudeness of other visitors or attempts to disrupt public order by drinking alcohol, assault and other illegal actions can be sent to the administration of the institution.

The administration must organize a safe environment for clients and maintain order with the help of its own security or with the help of the response of security services.

Our articles talk about typical ways to resolve legal issues, but each case is unique.
If you want to find out how to solve your specific problem, please contact the online consultant form on the right → It's fast and free!
Or call us by phone (24/7):

If you want to find out how to solve your particular problem, call us by phone. It's fast and free!

Who can I complain to?

KFC is a common restaurant franchise. Both the heads of local departments, government agencies, and even law enforcement agencies can consider complaints about violations in specific establishments. It all depends on the situation and the need to use mechanisms of pressure on negligent employees.

To the restaurant management

Where to turn if the staff does not respond to comments, and the situation turns into a conflict phase? You can write or contact the establishment’s management directly.

Complaints can be about service, or they can be related to the assortment and quality of food, discrepancy between stated characteristics, and prices.

In fact, the entire range of work of an enterprise can be the basis for claims from the consumer.

Book of reviews and suggestions

The simplest and most uncomplicated type of communication is writing complaints and suggestions in a book. This communication form is used to make written comments or comments regarding the performance of a specific franchise unit. It is advisable to indicate your contact details for feedback, as well as to decipher the complaints in detail.

Write to KFC support service

Another way to find a fair solution to the problem is to contact support by phone numbers or through online applications, which we will discuss in detail below.

What issues can experts help with?

The main problem that can be resolved by the service is timely and high-quality service, refund of money in case of staff failure to fulfill their duties, as well as their compliance with corporate ethics of behavior with clients.

On what issues will support not be able to help?

If the restaurant’s menu has changed or prices have been raised justifiably, then this question is definitely not for the support service. Company employees can, of course, express their opinions, but they do not influence the menu and commercial prices.

Here the question is for the administration, which determines the need for such decisions.

Typically, the franchise centrally selects the main menu and maintains the required level of products for customers, regardless of the geographical location of the restaurant.

Response time and specialist competence

There is usually no delay in answering telephone lines. But if there is an influx of applications (the number is also intended for processing orders), then you will have to wait.

The competence of those answering questions is quite different. As practice and reviews show, there may be quick and decisive measures to restore the consumer’s rights, or there may be a vague answer.

Contact technical support via the app

To quickly communicate with technical support, you can use the mobile application, which KFS offers in two versions - on Android or for iPhone.

Here text messages are used, in which it is desirable to indicate at least a minimum set of data: phone number, last name and first name, a brief description of the problem situation.

Call the hotline

The hotline is used for service complaints and all conflict situations.

Complaints are accepted via a toll-free telephone number. There is also a number for responding to poor quality work of staff - this is the hot number of the HR service: 8 (800) 555-50-90.

Use email

You can make a proposal or complaint about a specific employee, the work of a department or an entire restaurant in writing and send it to the email address [email protected]

Social media

The franchise has a developed presence on social networks. There are official pages in the following popular online communications:

• ;
• ;
• Instagram;
• ;
• ;
• .

These networks have open chats, and personal requests can be addressed to the administration using a more convenient communication channel.

Personal reception

You can come to a personal meeting with the management of a particular establishment at the address where the administration of a particular restaurant is located. It is usually located in the same place as the work areas. However, there may be exceptions. A map and specific addresses of restaurants are listed in the “Restaurants” section.

Near each restaurant there is a note indicating not only the legal addresses, but also telephone numbers and opening hours of the establishment.

Telephone

Numbers or can be used to contact a company within Moscow and the Moscow region.

There is a call center number that also deals with issues of staff quality -.

Electronic appeal

For a personal private application from a consumer, there is a special form on the official website of the franchise. You can find it in the “Career” section and click on the form under the caption “Feedback”.

In the pop-up window indicate:

• first and last name;
• contact number (telephone, mobile number);
• email;
• text of the appeal.

Rospotrebnadzor

The most formidable authority for restaurants and cafes. Rospotrebnadzor can conduct a fundamental audit of its activities if there are grounds to suspect a violation of the law.

Court

The surest way to protect your rights is to file a lawsuit. However, preparation is required here:

• collection and processing of evidence;
• filing a claim;
• protection of interests;
• execution of a court verdict.

How to file a complaint

Writing a complaint about a restaurant is a matter of five minutes. But before doing this, it is important to obtain documentary evidence of your claims, which is no less important than drawing up the document itself. It is necessary to include the applicant’s data and describe the circumstances, sign and date it.

Sample complaint against a restaurant to Rospotrebnadzor

How to leave an effective complaint with Rospotrebnadzor? We suggest that you familiarize yourself with a sample of such a statement, which should definitely set the matter in motion.

complaints about the KFS restaurant (.doc)

Our articles talk about typical ways to resolve legal issues, but each case is unique.
If you want to find out how to solve your specific problem, please contact the online consultant form on the right → It's fast and free!
Or call us by phone (24/7):

If you want to find out how to solve your particular problem, call us by phone. It's fast and free!

How to write a complaint to the administration of the KFS cafe, using the simplest and most accessible method - the complaint book? This useful video explains in detail how to use this effective mechanism and achieve the required quality of service in this fast food service.

Conclusion

You need to be prepared to stand up for your rights. This will take time and effort. If there is neither one nor the other, the consumer risks being left with nothing.

The KFC franchise handles complaints in the same way as any other commercial establishment. But there is a peculiarity here - this is an object that does not have centralized leadership.

That is, each restaurant is personally responsible for its mistakes and negligence. Therefore, achieving a fair solution here is not so difficult.

Our articles talk about typical ways to resolve legal issues, but each case is unique.
If you want to find out how to solve your particular problem, please contact the online consultant form. It's fast and free!
Or call us by phone (24/7):

If you want to find out how to solve your particular problem, call us by phone. It's fast and free!

Source: https://PravPotreb.com/zhaloby/kfc.html

Catering

Name of the organization (full name of the Individual Entrepreneur) address of the organization (Individual Entrepreneur) Full name of the consumer address of the consumer CLAIM Date in the name of the contractor I ordered public catering products, namely: 1. product name2. product name3. Product name The following shortcomings were found in the service provided: 1.

disadvantage2. disadvantage3. disadvantage Taking into account the above and guided by , I ask (you must select one of the requirements provided for in clause 26): - free elimination of deficiencies in the service provided, including public catering products; - a corresponding reduction in the price of the service provided, including public catering products; - free re-production of public catering products of proper quality; - refusal of the contract and full compensation for losses (in case of failure to eliminate deficiencies within the prescribed period or identification of significant deficiencies or other significant deviations from the terms of the contract). In addition, the actions of the contractor caused me moral (and/or physical) suffering.

I estimate the amount of moral damage in the amount.

On this basis, I request compensation for the indicated damage. APPENDIX: (copies of all documents related to the substance of the claims presented).

date Full name signature NOTE (DELETE! WHEN SENDING APPLICATION) The Contractor is obliged to have a book of reviews and suggestions, which is provided to the consumer upon his request. The Contractor is obliged to bring to the attention of consumers in a clear and accessible form the necessary and reliable information about the services provided, ensuring the possibility of their correct choice. The Contractor is obliged to provide a service to any consumer who contacts him with the intention of ordering a service, on the terms agreed upon

Who do citizens complain about most often?

The complaint must contain information about the organization that violates the law (details, contacts). People complain about healthcare institutions, education institutions, beauty salons, and clothing stores.

But more often, requests come from catering establishments, especially those distributing street food. Violations of sanitary and hygienic standards are especially noticeable in this area of ​​activity. And they can lead to disastrous consequences. This applies to all catering establishments, such as cafes, restaurants, bars, snack bars.