Algorithm of actions for appealing the actions of Gorgaz employees in 2020

Complaining about a gas worker - how and where to complain

Rospotrebnadzor. You can file a claim with this organization if there has been a violation of consumer rights.

In accordance with Article 5.27 of the Code of Administrative Offenses of the Russian Federation, the legislation provides, in particular, for administrative liability for violation of labor and labor protection legislation, the imposition of a fine on legal entities - from thirty thousand to fifty thousand rubles or administrative suspension of activities for a period of up to ninety days.

Fill out the feedback form. Describe your question in as much detail as possible in simple words. For a written response, please include your return email address.

There are no problems with jurisdiction. An individual goes to a general court, an institution goes to an arbitration court. The sample claim and the review procedure do not require any special nuances.

Based on the above, I ASK: 1. 2. etc. Please notify me of the decision made in writing at the previously specified address. Date: " " 201 Signature: How to submit an application to the prosecutor's office via the Internet (online complaint).

After receiving a list of required documents from our lawyer, go to our free legal document archive and find the one you need. Insert personal data, postal details, recipient's address and send to its destination.

I have repeatedly contacted ___ Educational with a demand to return the money, but my demands were ignored, the money was not returned to me, the service was not provided.

However, if the situation is advanced and the institution is in no hurry to respond to the request, then you should go higher. A complaint against Gorgaz can be submitted to various authorities, from the departmental line to the court or prosecutor's office.

How to replace a gas boiler in a private house without violating the law

A requirement to replace a gas boiler may be due to natural wear and tear of the heat exchanger, pipes and lines, obsolescence of automation and other non-compliance with current safety standards.

The replacement procedure, if it is not a similar model of the same power, almost completely repeats the installation procedure: it is necessary to obtain permission - technical conditions, make a new project, install the boiler unit and invite specialists to connect it to the gas main.

Is it possible to replace a gas boiler yourself?

According to current requirements, replacing a gas boiler is equivalent to redevelopment, so it is necessary to go through the full re-registration process. However, the legality of the change depends on which new boiler unit you are replacing the old one with:

• when replacing with a similar gas boiler of the same manufacturer, the same model and power, there is no need for approval, and you can dismantle the old one and install a new boiler yourself;
• when replacing with one of similar power, but of a different model , it is officially required to obtain an agreement and draw up a new project, since it contains unique serial and serial numbers of the boiler; due to other characteristics, changes in the heating system may be required. However, some owners still change equipment without permission, counting on the fact that verification often pays attention only to power. In rare cases, a fine is paid and a replacement is legalized.

In all other cases: when changing to another model of a different power, floor-standing to wall-mounted, including when replacing with a more powerful one, even of a similar model, you need to go through the entire process of coordination and connection.

This is somewhat easier to do, since the heating system is already assembled, and changes to the piping or wiring are usually not required. You can dismantle the old boiler and install a new one on your own, but you must call certified specialists to connect to the gas main and initial start-up, otherwise the warranty on the equipment will be invalid.

To change a gas boiler to an electric one, you only need to submit an application for disconnection from the gas main. Electric boilers with a power of over 10 kW require simpler approval from local Energy Supervision services.

How to replace a gas boiler in a private house: step-by-step instructions

Before registration, you need to make sure that the room, chimney and ventilation comply with the requirements of SNiP 42-01 and MDS 41.2-2000, which we have already described in the installation design instructions. Otherwise, permission may be refused, providing a list of necessary changes.

The procedure for replacing a gas boiler in a private house is as follows:

1. We go to the local gas distribution organization (Gorgaz, Oblgaz, Rayongaz, etc.), fill out there and submit an application for installation of a gas boiler. The required documents are a passport and any evidence of your ownership of the house and surrounding area. After submitting the application, the boiler will be put in a queue for shutdown, and after a while, technical specifications (TU) - this is the permit. Until the specifications have been issued, you can start dismantling the boiler (on your own or with the assistance of specialists).
2. In the fire inspection or housing and communal services authorities, we will find out the contacts of a local organization that inspects chimneys (or ventilation ducts, if this is an apartment in an apartment building). After the inspection, specialists will issue a conclusion on the proper condition of the chimney (or ventilation), otherwise they will provide a list of necessary changes.
3. When the specifications are already in hand, we order the project from the same Gorgaz or any design bureau that has the right to carry out such work. To draw up the project, you will need information about the model of the gas boiler and meter.
4. With the finished project, technical specifications, and conclusion on the condition of the chimney (or ventilation), we again go to the local gas distribution organization, where we submit the project for approval and conclude an agreement with the gas workers for servicing the boiler. Now you can install the boiler yourself or with the involvement of specialists (the same local gas workers).
5. The final step is to contact the gas workers to accept installation work, connect the boiler to the gas main, carry out the first start-up and commissioning. Upon completion of all work, an appropriate mark must be placed in the boiler passport (without it, the warranty on the boiler unit will not apply).

Registration for replacing a boiler unit takes from 1.5 to 3 months, it is the same for both a private house and an apartment. The procedure may differ slightly depending on the region and city; for example, a fire safety act or final approval of all work by the city administration may be additionally required. If necessary, one of the organizations will notify you.

Dismantling the old and installing a new boiler yourself

1. If there are no shut-off valves in front of the boiler, drain the coolant from the system.
2. Disconnect the boiler from the gas main, make-up and heating system.
3. Disconnect the chimney pipe from the boiler; if the model is wall-mounted, you can remove it along with the chimney by disconnecting it from the ventilation or wall.
4. Remove the boiler unit from the mountings (in wall-mounted models, the fastening plate screws may be located inside; to access them, you need to remove the front panel).

Installation of a new boiler is carried out in the reverse order and differs slightly depending on the model; a detailed algorithm with visual diagrams for modern models is always indicated in the operating instructions (passport) of the equipment.

Fines for changing independently without approval

Replacing a gas boiler in a private house without permission and without drawing up a project is prohibited by law - Art. 7.19 Code of Administrative Offenses of the Russian Federation “Unauthorized connection and use of electrical, thermal energy, oil or gas.” The fine ranges from 10 to 15 thousand rubles; in the event of an emergency, criminal liability is possible.

The replacement may be discovered during the next scheduled inspection: at a minimum, the boiler passport will not have a stamp indicating that specialists have carried out commissioning work. Then the gas distribution company terminates the contract, disconnects the house from the gas main, and imposes penalties.

However, in most cases, gas workers do not pay attention to the changes made or turn a blind eye even to serious violations; it is often possible to reach an agreement with the workers.

Many owners of private houses, especially in rural areas, actively use loyalty, but what works today can be interrupted tomorrow, and it is impossible to legitimize an already installed gas boiler.

Therefore, despite the huge bureaucracy, we recommend that you initially arrange a replacement in accordance with all the rules, especially since the process can be entrusted to specialists for relatively little money.

Cost of specialist work

Prices for a full replacement, paperwork and commissioning work depend on the type and model of the boiler, region and company providing the services. In Moscow and the Moscow region it is about 8-22 thousand rubles.

, for St. Petersburg - 6-15 thousand rubles, for regions - 4.5-12 thousand rubles. About half of the cost is for dismantling the old and installing a new boiler unit, almost half is for commissioning.

Please note that the required paperwork process is not always included in replacement services.

Source: https://GradusPlus.com/kotly/gazovye/poryadok-zameny-v-chastnom-dome/

What permissions are needed

Permission to use a gas boiler must be obtained from the regulatory organization operating in the given region. Usually this is Gorgaz or Oblgaz. To complete all the necessary documents, you will need to go through several stages of registration:

• Specifications for connection to the gas main - the expansion will indicate that the technical conditions of the building and the parameters of the gas pipeline allow the connection of boiler equipment.

To obtain domestic hot water, additional devices will be required. This could be a gas water heater, an electric water heater or a boiler.

The choice of the latter is optimal when there is a large flow of hot water, for example, in a large house with several bathrooms.

Question: How does a double-circuit gas boiler work?

Answer:

In double-circuit gas boilers, two circuits pass through the heat exchanger: one for heating, the other for hot water supply. They cannot work at the same time. When the user opens a hot water tap, the automation turns off the heating and starts the hot water circuit.

This feature should not be considered a disadvantage.

Without heating, depending on external conditions, the room becomes cold after about 2 hours. Continuous supply of hot water takes a significantly shorter period of time. The compact size of double-circuit gas boilers is noted as an advantage.

They allow you to place this mini-boiler room in the kitchen of a standard apartment.

Question: What are the advantages of equipment with a built-in boiler?

Answer:

A double-circuit boiler with instantaneous heating of water can provide hot water to 1-2 water points. Often, after opening the tap, you have to wait for heated water. A boiler provides more comfortable conditions.

By combining this device with a double-circuit boiler, the manufacturers created a single design. All devices are located under one fairly compact housing.

Attention

This is a safer variety because the burner is closed from external influences. Smoke removal occurs thanks to a fan. The connected coaxial chimney contains two tubes through which air enters and fumes are removed. Requires a network connection.

Source: https://balkonsmart.ru/zayavlenie-v-gazovuyu-sluzhbu-dlya-polucheniya-razresheniya-na-zamenu-kotla

Sample complaint to the prosecutor's office

When thinking about where to send a complaint, it is worth remembering the legality oversight body - the prosecutor's office. Appeals on general issues have a greater chance of success: violation of human rights, ignoring statements. The prosecutor is not strong in technical nuances, and he will not be able to attract a third-party qualified specialist.

In the first case, the complaint can be stated in a personal meeting (for example, by making an appointment). This option is often ineffective, since usually it is necessary to make an appointment in advance, wait in line, the official may not be there, etc. Another option for a verbal complaint is to call the dispatch service.

Legal services on the Internet guarantee citizens savings of time, effort and money, because you can contact consultants by phone or using an electronic form on the website.

You can complain about the gas service to several regulatory government agencies and authorities. Experts note that initially one should try to resolve the conflict at the departmental level.

If you are faced with unlawful actions by a Gorgaz employee, you need to write a sample application addressed to his superiors. Quite often it is possible to resolve a dispute at this level.

If local management does not agree with your claims, the next organization to contact will be the Ministry of Energy of the Russian Federation.

It has created a special department that receives complaints from the public, advises consumers, and organizes inspections.

If the investigation reveals serious violations, the perpetrators will be held administratively liable. In addition to specialized institutions, an application for Gorgaz can be sent to:

• The prosecutor's office. This authority oversees compliance with the law by officials. If Gorgaz employees exceed their authority and violate the civil rights of consumers, the prosecutor's office will hold them accountable.
• Rospotrebnadzor. This institution is engaged in protecting consumer rights, i.e. when Gorgaz violates contractual obligations, this is where you need to complain.
• Judicial authorities. If other competent structures were unable to resolve the conflict or the dispute is related to material losses, citizens should write a statement of claim to the court.

In the first case, the complaint can be stated in a personal meeting (for example, by making an appointment). This option is often ineffective, since usually it is necessary to make an appointment in advance, wait in line, the official may not be there, etc. Another option for a verbal complaint is to call the dispatch service.

Complaint to the prosecutor's office. An agreement on the provision of educational services was concluded between the applicant and the educational center. On the part of the applicant, the obligations to pay for these services have been fulfilled. However, despite the concluded agreement, the educational center did not provide the service under the agreement.

To the Prosecutor's Office of the Ivanovo District, Moscow Region From Maria Ivanovna Petrova, address: Moscow Region, Ivanovsky District, p. Ivanovka, St.

However, in fact, the process of issuing vehicles is managed by civilians (not officials) who represent the interests of the commercial organization carrying out the evacuation.

Federal laws dated July 23, 2008 “N 160-FZ”, dated July 27, 2010 “N 237-FZ”)

• In accordance with the principles established by the Government of the Russian Federation, the executive authorities of the constituent entities of the Russian Federation establish lists of measures for energy saving and increasing energy efficiency in relation to the common property of the owners of premises in an apartment building, to be carried out simultaneously and (or) regularly. (Part four was introduced by the Federal " Law" dated November 23, 2009 N 261-FZ)
• If the management organization does not carry out the actions provided for in the agreement between the parties, it violates Article 161 of the Housing Code, which talks about ensuring favorable and safe living conditions for citizens in an apartment building.

Due to the fact that I was not given a detention protocol, I left a request by calling 112.

GorGaz is a large institution under state control. Its main task is to supply gas to Russians’ homes and various organizations. Monitoring the condition of gas equipment and its maintenance is also carried out by the gas industry.

This is important to know: The responsibility of the management company to maintain the common property of an apartment building

Application for Gas Shutoff in an Apartment Sample

• Violation of the agreement on the part of the client on the transfer of readings - if it becomes unknown how much gas was used.
• The client’s refusal to allow service employees to enter their property to conduct a scheduled inspection.
• Lack of any payment for services for two or more months.
• Use by the client of unauthorized equipment that does not comply with established regulations.
• Lack of a signed technical agreement. service between the client and the organization.

1. To begin with, as soon as the client is convinced that the gas was turned off illegally, he should call the police, and at the same time try to provide himself with the necessary heat. There is no need to call the police at night. And the police will essentially be needed only to legally record the fact of turning off the gas as an offense. After all, this case relates to civil law relations, and the issue can only be resolved in court.
2. Next, you should file (or order) a claim to Mezhregiongaz. It is advisable to do this in two copies, one of which you keep for yourself as proof of filing a claim.
3. Also, if the shutdown is illegal, you can write a complaint to the prosecutor’s office (also make 2 copies), but you shouldn’t expect a miracle. Perhaps there will be a refusal due to the lack of a decision to initiate an administrative case, or even the application will remain without progress.
4. Now you can write a statement to the consumer protection society, and another to the state. housing inspection, with a complaint against gas workers, and a request to bring them to justice under Article 7.23 of the Code of Administrative Offenses of the Russian Federation.
5. You must not forget to request written confirmation from the gas service department that there is no debt on gas payments. And confirm this with a printed receipt from the bank - confirming the last payment. If they refuse to do this, this is another violation of rights, which should be indicated in all statements of claims drawn up.
6. If the required paper with official signatures of the authorized person has been received, it must be attached to all submitted applications.
7. Next, you need to wait for a response to the submitted claims.

How to file a complaint with the prosecutor's office

Resolving conflicts with the gas industry requires special attention, since this process requires a competent and prompt approach. If the problem lies in minor violations on the part of the employees of this organization, or there is inappropriate behavior on their part, then first of all, complaints are sent to the management of GorGaz.

I was deceived by saying that since October 25, 2020, there is a different organization in this premises. On November 12, 2020, I met there with my lawyer Denis Valerievich Mikhailovsky, on December 17, 2020, and on January 15, 2020, I met with the company’s lawyers on Nevsky 137. Some of the lawyers moved to other companies, and most of the lawyers moved to Pushkinskaya Street, building 6.



When faced with a problem in the gas supply sector for the first time, the consumer does not know where to complain. You should understand this issue in detail and learn how to write a statement correctly.

Filing a lawsuit against an unscrupulous gas industry is another right decision. Having a service agreement, you can safely prove in court that the supplier violated certain clauses specified in it. It is worth remembering this when the gas is turned off without warning: this is a failure to fulfill contractual obligations, for which the company will be held liable.

Every person has probably encountered such a problem when it is necessary to correctly draw up and submit a complaint or other document to government authorities. And often the answer to them depends on the correctness of the drafting, and not the very meaning of the complaint.

Today, on the eve of All Saints' Day, the most mystical and fun holiday of the year is celebrated - Halloween. This event is already underway...

This complaint is aimed at protecting the legal rights and interests of the Applicant (Employee) in order to resolve the issue related to work (the employer’s refusal to issue copies of documents under Article 62 of the Labor Code of the Russian Federation) and to take measures to eliminate violations committed by the employer.

All citizens of the Russian Federation have the right to receive quality public services. The housing and communal services sector has many branches and branches. One of them is the supply of gas to the population, which is handled by the Gorgaz service.

I asked a question about a complaint about crimes to representatives of the investigation, the Investigative Committee of the Russian Federation, and the Prosecutor General’s Office - I’m waiting for an answer!

An incredible accident occurred in the Navashinsky district. A woman driving a car fell from a bridge - the car landed exactly on...

Let us recall that the Plenum of the Armed Forces of the Russian Federation explained the possibility of appealing in this manner the decisions/actions of state-owned enterprises and even individual entrepreneurs to whom power has been delegated (clause 5 of the Resolution dated 02.10.09 No. 2). However, it is problematic to reconcile Gorgaz with these explanations. In addition, there is disappointing practice regarding complaints against Gorgaz under Chapter 25 of the Code of Civil Procedure/Chapter 24 of the Arbitration Procedure Code: judges left them without consideration.

Thanks for the advice, I’ll ask on my next visit, but in July they didn’t say a word to me about this during our conversation, and they have testimony from February.

Don’t forget about the “ladder” principle – complaining one by one from a lower-ranking official to a higher-ranking one. You should not immediately complain to the governor or president. It would be most effective to write a complaint in the following order:

• immediate supervisor (manager);
• head of the organization (director);
• supervisory (control) body or service;
• prosecutor's office

From January 1, 2020 under certain conditions, you will not have to pay a state fee for registering a legal entity or individual entrepreneur. Registration of a legal entity and individual entrepreneur, registration of changes made to the constituent documents, as well as liquidation of an organization (except in cases of bankruptcy) and termination of activities as an individual entrepreneur will be exempt from state fees.

The main structure that can help solve the problem is the Ministry of Energy. This department has a special unit that deals with complaints received from citizens.

Infographic “How to file a complaint with the prosecutor’s office?”

Start with the descriptive part. Do not provide unnecessary information. Provide only information that is relevant to the case.

I wanted to figure it out. I explained the situation, I found myself in debt again and again there was no testimony. Paid. I wrote a statement that I would provide it via SMS - I provided it for August and duplicated it via Internet. And again the bill is 1700.00 for August for 4 cubic meters. A private computer technician installed an unlicensed Windows-10 system on my laptop and demanded 20,000 rubles for it. Can I return the amount paid and how to do it? I am a pensioner and for me this is a lot of money.

How to file a complaint with the prosecutor's office against gas workers

GorGaz is a large institution under state control. Its main task is to supply gas to Russians’ homes and various organizations. Monitoring the condition of gas equipment and its maintenance is also carried out by the gas industry. Unfortunately, the quality of services provided by this organization does not always meet established requirements and standards. Citizens faced with violations by GorGaz are asking a very reasonable question: what to do?

VIDEO ON THE TOPIC: Complaint to the prosecutor's office (application) example of drafting

Dear readers! Our articles talk about typical ways to resolve legal issues, but each case is unique.

If you want to find out how to solve your particular problem, please use the online consultant form on the right or call the numbers provided on the website. It's fast and free!

Illegal gas shutoff: what to do?

Don’t think that this is a joke. After all, believe me, this is, in fact, definitely easier than having to invite gas workers into your home every year (or even two or three times a year), who will demonstrate their knowledge of gas in front of you. area of ​​gas equipment and, on the basis of such a demonstration, exert psychological pressure on you, for example, regarding the “urgent need” to replace a gas boiler, stove or heater.

Referring to the fact that your equipment supposedly already lasts longer than its standard service life.

Issuing various instructions, etc. Finding various “faults” there (which sometimes are simply nit-picking).

Sometimes hypocritically pretending to “care” about you and your home (well, supposedly, safety). However, if you have an established relationship with Gazprom (for example, you can quite freely, without any appointment records there, go to the office of ANY local boss and do whatever you want there)

Sample complaint to the prosecutor's office against a Gorgaz employee

GorGaz is a large institution under state control. Its main task is to supply gas to Russians’ homes and various organizations. Monitoring the condition of gas equipment and its maintenance is also carried out by the gas industry.

Unfortunately, the quality of services provided by this organization does not always meet established requirements and standards. Citizens faced with violations by GorGaz are asking a very reasonable question: what to do? There is an exit. The only effective tool to hold a violator accountable is writing a complaint. In this case, it is important to take into account the fact that the specified organization is an unconditional monopolist, which means that the gas supplier will remain the same, regardless of the outcome of the case.

Not everyone can independently understand all the intricacies and nuances of the current legislation and correctly draw up a claim. That is why experts strongly recommend that you first consult with a qualified lawyer who knows all the features of the law. To achieve the best result, while minimizing financial and time costs, it is best to seek a remote consultation. Its effectiveness is in no way inferior to personal communication with a specialist, but you can communicate with an online lawyer without leaving your home or office.

Resolving conflicts with the gas industry requires special attention, since this process requires a competent and prompt approach. If the problem lies in minor violations on the part of the employees of this organization, or there is inappropriate behavior on their part, then first of all, complaints are sent to the management of GorGaz.

It is likely that this measure will be sufficient and violators will be held accountable. If the conflict is really serious, experts strongly recommend immediately contacting higher authorities.

The main structure that can help solve the problem is the Ministry of Energy. This department has a special unit that deals with complaints received from citizens. Upon receipt of a complaint, representatives of the Ministry will organize an inspection aimed at confirming or refuting the fact of a violation, as well as identifying and punishing those responsible. In cases where it is impossible to solve the problem without going to court, experts recommend enlisting the support of a specialist who has extensive theoretical and practical knowledge and is able to effectively protect the interests of his client.

The trial will take place in strict accordance with the rules and regulations of the Code of Civil Procedure. In addition to resolving the conflict situation and punishing the perpetrators, the injured party has the right to make a claim for compensation for moral damage. In modern legislation there is no strict template for drawing up such a document.

This is important to know: How to invalidate the minutes of the general meeting of owners

The only thing to consider is that the complaint meets certain requirements. In this case, we are talking about the standards of business writing, the absence of errors, corrections and inaccuracies. The text should be as concise as possible and not contain rudeness or emotional expressions.

The finished document can be sent through the post office, delivered in person, or using an electronic mail service. The complaint must be drawn up in 2 copies. One copy is submitted for consideration, and the second, with a mark of receipt of the first, is kept by the applicant. The average time for consideration of a complaint is from 10 to 30 days. Experts also recommend immediately reflecting in the document that the applicant requests a written response to a postal or email address.

As practice shows, complaints of a collective nature are processed most quickly. So, if several citizens sign a document at once, this will allow achieving the desired result as quickly as possible. Home Complaints How to write a complaint about the gas service? Didn't find the answer to your question? Find out how to solve exactly your problem - call right now:. Article rating:.

We draw up a competent complaint to GorGaz about service and tariffs

it is necessary to understand the current legislation and be able to apply its provisions in practice. An effective solution would be to seek advice from an experienced lawyer. There are many paid law firms in the country, but a more profitable alternative for the local population would be online consultation with an expert.

A lawyer on the Internet will save time, effort and money for applicants. It is necessary to solve problems with Gorgaz quickly and competently.

When faced with minor violations or inappropriate behavior of the organization’s employees, it will be enough to write a complaint to management. Perhaps the conflict can be resolved at the initial stage and internal level. In a situation where the problem goes beyond a minor conflict, it is necessary to seek help from higher authorities and competent structures. The main department where a complaint can be sent is the Russian Ministry of Energy, which has a special department that considers complaints from citizens.

How to write a complaint against a gas service?

To avoid mistakes, you can submit an application to Rospotrebnadzor. This body deals with consumer rights, and therefore is able to clarify the conflict situation. If there are suspicions of specific violations in the economic sphere or in the legal field, then you should contact the prosecutor’s office directly. Another option where you can write a complaint in case of problems with gas is the Federal Antimonopoly Service.

Date of publication of the material: Despite the fact that the prosecutor's office is obliged to protect the rights and interests of citizens, not all employees of the prosecutor's office conscientiously perform their official duty, thereby violating the law. How and where can one complain about the inaction of the prosecutor’s office so that it brings the desired result and the perpetrators are punished? Read about it in our new article!

How to write a complaint against an alcoholic neighbor to turn off his gas

Hello, my alcoholic neighbor often cooks while in an inadequate state and leaves the gas on, allowing gas to leak.
The smell of gas fills the entire entrance. All the neighbors are afraid of the explosion. Today they called a gas emergency due to a gas leak due to his fault. They told us to write an application to the management company to turn off this alcoholic’s gas. To the managing director. From the collective of residents (city, address, entrance), we ask you to pay attention to the threat of a household gas explosion, which is regularly created by our neighbor, who lives next to us in the apartment. - he constantly violates the Rules for the use of gas equipment, allowing gas leaks, which threatens with serious consequences for everyone, both for health and for life and property. (It’s better if everyone signs and the application is registered by the director’s secretary (and everyone has their own name for the unit.)

How to file a complaint with the prosecutor's office against gas workers

The organization also has the responsibility for monitoring and maintaining gas equipment. Unfortunately, Gorgaz’s services do not always comply with established regulations and standards. Citizens of the Russian Federation are concerned about the question of what to do and where to complain if they are faced with low quality of service, rudeness of inspectors, and groundless increase in tariffs? The only way out if conflicts arise is to write a complaint. A well-drafted document submitted to the competent authorities guarantees that the problem will be resolved and the culprit punished. Dear readers! Our articles talk about typical ways to resolve legal issues, but each case is unique. If you want to find out how to solve your particular problem, please use the online consultant form on the right or call the numbers provided on the website. It's fast and free! The only caveat is that Gorgaz is a monopolist in this area, so it is possible to resolve the conflict, but changing the supplier of the resource will not work.

Application to the gas service to obtain permission to replace the boiler

• 1 Modern gas boilers for private homes 1.1 Boiler BOSCH 6000
• 1.2 Gas boiler SIBERIA 11K
• 1.3 Heating boiler "Ross"
• 1.4 Gas boiler from KOREASTAR
• 1.5 Protherm Bear 30 KLOM
• 1.6 Gas boilers from ARISTON

Modern gas boilers for private homes Modern boilers of various configurations and power are available for sale.

Below is a list of the most popular boilers and their brief technical characteristics. After studying the proposed list of units, you can buy a double-circuit wall-mounted gas boiler at a very affordable price.

Boiler BOSCH 6000 One of the most popular wall-mounted boilers is the Bosch 6000 gas boiler, the price of which is about 36,000 rubles.

Documents are needed only if the electric boiler has a power of more than 8 kW.

Up to this performance limit, the unit belongs to ordinary household water heating devices of the boiler type, therefore, it is installed without permits or approvals. For productive electric boilers, a separate power supply line will be required.

You will need to make a project and obtain permission to increase the amount of electricity allocated.

Separately, you need to write a statement about disconnecting the gas boiler from the main line.

Are there fines for installing or replacing a boiler without permission? Installing a boiler without permission is a strict violation of existing standards and is equivalent to redevelopment of a residential premises.

Important This omission is punishable by penalties imposed after it is discovered during the next inspection by gas workers.

Attention: Once violations are identified, simply pay a fine and pay for the production of a new project.
Provided that the power of the thermal unit has not been changed upward, usually no approval will be required. Legalizing a replacement is often easier than completing all the documents in accordance with current legislation.
Is a new project needed when replacing a gas boiler? The project specifies the model, type and power of the heating unit. In addition, each boiler has its own serial number, indicated in the technical passport and included in the project documentation. Therefore, when replacing, you will need to make a new project indicating new data.

You must go through the following registration steps again:

• Obtain technical specifications for replacing a gas boiler.

Replacing a gas boiler in a private house - installation rules and procedures

Replacing a gas boiler in a private home should be carried out by specialists. Over time, any technology has the ability to become outdated. They not only begin to work poorly, but also do not comply with new technological standards.

One such device is a gas boiler, which provides heat to many apartments and houses during the heating season. Today, the market can provide a huge selection of the newest boilers, which differ in their power and configuration.

However, all gas boilers have their own service life. For example, for wall-mounted boilers it is 8 years, and floor-standing boilers have a service life of 15 years. At the end of this period, the gas boiler must be replaced.

Replacing a gas boiler in a private house: documents that will be needed Boiler maintenance, as well as its installation, is carried out only by specialized employees of government agencies, for example Gorgaz.

Application forms

How to legalize an unauthorized gas boiler? Our reader’s story: I purchased a Danko boiler with the same power as the previous one.

I contacted the Pavlograd Gas Operations Department with a request for installation, but they referred to me as being busy and advised me to negotiate directly with a mechanic. To speed up the process, I did just that.

An invited Gorgaz foreman installed the boiler and took 400 UAH in payment.

And then he didn’t say a word that I needed to redo some documents.

When replacing a gas boiler in a private house, Gorgaz requires a new project YES, AND AFTER THAT, DO A NEW PROJECT. IT IS CLEAR TO EVERYONE HOW MUCH THE PROJECT COSTS.

Documentation required when replacing a gas boiler

What is needed to install a gas boiler The first stage of installation is to determine whether the room meets the minimum standards for installing boiler equipment.

When determining the admissibility of installing a boiler, SNiP II-35-76 “Design standards, boiler installations” is taken into account, as updated after 2020, with amendments No. 1-9 (addition No. 7, published in 2012, establishes requirements for the construction of gas mini -boiler rooms in private residential buildings, industrial enterprises, household, public, administrative buildings). There are several restrictions:

• By type of room - installation is allowed exclusively in non-residential premises, fenced off from the rest of the room and corridor by a door.

Replacing a gas boiler in a private house: documents, rules for 2018

The boiler must be installed in rooms with an area of ​​at least 4 square meters. m, and the height of the room should be 2.5 m. The room must also be ventilated, and the place where the boiler will be attached must be chosen as smooth and heat-resistant. When installing a new boiler, you need to ensure that access to it always remains open.

If the boiler is wall-mounted, then it is suspended on special brackets and this is done under the level, and the floor-standing one is simply installed on a level place. It is not recommended to install a gas boiler in a bathroom, as well as in a basement or balcony.

The ideal place for installation is the kitchen, since it is most similar to a boiler room and it will be convenient to connect the boiler to hot and cold water here.

Their characteristics deserve attention:

• turbocharged mounted double-circuit gas boiler with coaxial chimney;
• power - 24 kW;
• spiral heat exchanger (copper);
• DHW plate heat exchanger (stainless steel);
• presence of an LCD display in the control panel (Russianized);
• country of origin: Italy.

Procedure for replacing an outdated boiler Gas equipment is considered a high-risk device.

Therefore, all work on installation and maintenance of gas appliances is also considered work with increased danger. The existing rules clearly answer the question - how to replace a gas boiler in a private house - it is prohibited to install or replace boiler equipment yourself.

Dismantling of an old gas boiler should be carried out in stages. Sequential dismantling steps:

• It is necessary to drain all the water, both from the boiler and from the entire heating system;
• Disconnect the boiler from gas;
• Then disconnect it from the heating system and water supply;
• A closed type boiler will also need to be disconnected from the ventilation line;
• Move the boiler to another room, providing space for installing a new device.

Having completed all the required work to remove the old boiler, qualified workers can begin installing a new boiler that meets all technological standards.

Installation instructions: replacing a gas boiler and some prohibitions When the old boiler has been transferred, workers begin installing a new one. To do everything right, you need to take into account some nuances and rules.

Source: https://jurzpp.ru/zayavlenie-v-gazovuyu-sluzhbu-dlya-polucheniya-razresheniya-na-zamenu-kotla/

Application to the prosecutor's office - sample

Therefore, when situations arise regarding human rights violations, you need to know how to contact the prosecutor’s office. Since then, the Investigative Committee, which was part of the structure of this body, is today an independent department. Therefore, statements about criminal offenses are sent to the FSB, the Investigative Committee, and so on, depending on the specific case.

Quote Guest. Who checks these sharaga offices. Second day of emergency jam.

Methods for filing a complaint A complaint can be filed in four ways: in person, through a representative, through a notary, or by mail. Submitting in person If you decide to submit a written complaint in person, then you need to contact the relevant organization directly. As a rule, such complaints are received either in the office or in the reception area. Filing through a representative In this case, the procedure is no different from personal filing, but the representative must have a notarized power of attorney to represent interests.

Rules for the supply of gas to meet the household needs of citizens, approved by Decree of the Government of the Russian Federation No. dated July 21 of the year before the suspension of the contract, the gas supplier is obliged to send the subscriber a notification by registered mail with acknowledgment of its delivery about the upcoming suspension of gas supply and its reasons no later than 20 calendar days before the date of gas supply suspension. The actions of gas service employees violated the Rules for the supply of gas to meet the household needs of citizens, approved by Decree of the Government of the Russian Federation N dated July 21, since a mandatory condition for suspending gas supplies is sending the subscriber a notification about the upcoming suspension and its reasons, which was done by gas service employees did not have. Info I believe that the actions of the gas service employees are illegal, since I do not have arrears in payment for gas supply services, since I paid the receipts issued by the gas supplier in full. I was not notified of the upcoming suspension of gas within the period established by law. The actions of the gas service employees grossly violated my rights as a consumer, since to date I have not received motivated responses to my applications, I consider the collection of debt from me for gas supply services in the amount of 24.86 rubles to be illegal and unfounded. Annex 1.

Illegal gas shutoff

Those. he must first be sent a registered letter with return receipt requested.

If this is not done, then your rights are violated. Contact the Prosecutor's Office.

Abramenko Alexander Yuryevich · not online lawyer · 07/25/2020 Hello!

You can prepare a complaint to the prosecutor's office on the basis of Art. 10 of the Federal Law “On the Prosecutor’s Office of the Russian Federation”, it is possible on the Internet through the website of the prosecutor’s office. The complaint must provide information about the violation of your rights.

Be sure to indicate your last name, first name, patronymic, address and contact information. Read (2 answers) Tags: 2

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Complaint to the Prosecutor's Office about the gas service (sample application), where to call (telephone)

Institutions that supply gas to citizens' homes and various institutions are under state control. Quality control of gas equipment and its maintenance is the responsibility of the gas service. The quality of services provided by this service does not always meet all established requirements and rules. In such a situation, gas consumers are wondering what to do. One of the effective ways to hold a violator accountable is to draw up and submit a complaint to the competent authorities.

Text of the complaint against Gorgaz

Zhilkin — will thank you for your experience in gasification deal and he will proceed accordingly to help to our villagers.

The above text will be sent to the twin cities of Astrakhan, which will not add authority to the authorities of the city and region. It would be logical to attach photographs of the stoves that residents of the Prud-2 gardening community use to heat their homes to the text in the mayor’s office of twin cities. Vasily Voikov _________________________ Nikolay Gubin __________________________ Alexander Kaminsky __________________________ Denis Soldatov ___________________________

Astrakhan s/t "Pond-2" September 15, 2020 Share

Where to file a complaint

Resolving a conflict with the gas service requires special attention, a competent and prompt approach. If the problem is not global, you should first contact the management of the gas service itself. It is likely that this step will be enough to resolve the current situation.

The main agency to which a complaint can be sent is the Ministry of Energy of the Russian Federation.

This institution has a special unit whose mandate is to consider complaints.

Submit an appeal through the official website of the Ministry:

• on the main page, select the “public reception” section;
• fill out the form;
• if necessary, attach files;
• click the send button.

In addition to the Ministry, a complaint can be sent to the following departments:

• Rospotrebnadzor.
• Prosecutor's office.
• Judicial authority.

Each of the authorities is vested with certain powers, therefore, when filing a complaint, one should take into account their competence and the peculiarities of considering incoming appeals.

“It is important not only to know where you can complain about the gas service, but also how to correctly draft a complaint, what arguments to give, what legal norms to refer to. Unfounded and “empty” complaints will not give the desired result; they may not even be accepted for consideration. It doesn’t matter where the consumer turns, to the prosecutor’s office or the Ministry of Energy, what matters is how competently the approach to the matter is. It can be difficult for a common man to correctly state his position. It’s better if a qualified lawyer is involved in the case, who will help you understand the situation and defend your rights properly.”

Matveeva I.V., lawyer at Legal Bureau LLC, Moscow

Written request to the bank

If necessary, you can also submit a written request to the bank. This request is submitted via email. Gazprombank email address When writing, you must indicate contact information through which a bank employee can contact you to find out additional details.

A written request can also be sent to the postal address of the main office of Gazprombank. Postal address: 117420 Moscow, st. Nametkina, 16, building 1.

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Rules for filing a complaint

The current legislation of the Russian Federation does not contain strict requirements for filing complaints. It is important to take into account certain points regarding standard business rules, the absence of errors, corrections and inaccuracies.

The standard complaint form must include the following information:

• complete and reliable information about the addressee of the complaint and its applicant;
• a detailed description of the situation that occurred;
• justified demands, with references to the rules of law that are appropriate to apply to the current situation;
• list of documents attached to the complaint;
• date of preparation and signature of the applicant.

The prepared document can be sent by mail, in the form of a registered letter with notification, transferred personally to the structural unit of the department or through electronic receptions, which can be found on the official website of the addressee.

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On average, the processing time for a complaint is from 15 to 30 days. This gap is expressly enshrined in law.

Reasons for filing and complaints

Everyone has the right to receive quality public services. The housing and communal services sector has many branches, including gas supply, which is handled by regional representative offices of large companies. In many regions, gas companies are monopolists, which serves as a manifestation of negligence and irresponsibility on their part in terms of providing services.

Typically, problems that arise are related to:

• supply of low quality resources;
• lack of staff;
• unreasonably inflated tariffs;
• extension of equipment installation time, etc.

When situations of this kind arise, you should not be afraid to defend your own legitimate interests. The best solution would be to file a complaint against the gas service.

Complaint to subordinate lines

As practice shows, most controversial issues can be resolved peacefully. To do this, the interested party must prepare a claim and submit it to the structural territorial unit of the gas service.

The claim is drawn up in free form, with a detailed statement of the circumstances preceding its filing. You can submit a complaint in person or by mail.

The following points can be stated in the complaint:

• the consumer was denied services (for what reasons);
• the services were provided poorly or untimely;
• false information was provided;
• certain financial costs were incurred.

In the claim, it is important to correctly spell out the requirements, referring to the available evidence of the gas service’s guilt and the norms of the current legislation of the Russian Federation.

Application for Gas Shutoff in an Apartment Sample

Write a complaint to the management company, indicating the violations committed on its part and demanding that these violations be eliminated. If your legal requirements are not satisfied voluntarily, you have the right to go to court to demand the restoration of electricity supply, compensation, and payment of a penalty. At the same time, file a complaint with the Prosecutor's Office.

118. Incomplete payment by a consumer of a utility service is understood to mean that the consumer has a debt to pay for 1 utility service in an amount exceeding the sum of 3 monthly fees for a utility service, calculated on the basis of the utility service consumption standard, regardless of the presence or absence of an individual or common (apartment) appliance accounting and tariff for the corresponding type of utility resource, valid on the day of restriction of the provision of a utility service 119. The contractor, in the event of incomplete payment by the consumer for a utility service, has the right, after a written warning (notification) of the debtor consumer, to limit or suspend the provision of such a utility service in the following order:

How to write a complaint to Rospotrebnadzor

Complaint, according to Federal Law No. 59 Art. 4 dated 05/02/2006, is a person’s petition for restoration or protection of his violated legal rights, interests and freedoms.

An entity using gas services acquires the status of a consumer. Consideration of controversial issues arising between a service provider and their consumer is within the competence of Rospotrebnadzor.

If available, the complaint may be accompanied by paper evidence related to the above, for example, correspondence with the gas service, photos, audio or video recordings.

Complaint to the prosecutor's office

In accordance with the norms of current legislation, the main function of the prosecutor's office is to protect the rights and interests of citizens. The prosecutor's office is a single centralized system, which includes:

• General Prosecutor's Office of the Russian Federation;
• Territorial divisions;
• Specialized prosecutor's offices (military, transport, etc.).

Both individuals and legal entities can file a complaint with the prosecutor's office against the gas service.

What the complaint must contain:

• contact details of the applicant, with the obligatory indication of the full name, since anonymous complaints are not subject to consideration;
• information about the department’s structural unit – name, location address;
• justified and reliable circumstances of what happened, as a result of what actions/inactions the rights and interests of the applicant were violated, what rules of law were not observed;
• requirements;
• list of documents attached to the complaint;
• signature of the person submitting the document and the date of its preparation.

The most convenient way to file a complaint is through the electronic website of the prosecutor's office. Each regional department has its own official website, through which anyone can seek help and report a violation of rights. If desired, a complaint can be submitted through the website of the Prosecutor General's Office of the Russian Federation, where in the special section “Online Reception” you can select a regional office.

After checking the information received about the offense, if there are sufficient grounds, the case materials may be transferred for further consideration to the competent authorities, or the supervisory agency will issue a presentation that is subject to immediate consideration.

The prosecutor's office conducts an investigation, after which, if there are sufficient grounds, the application and the materials attached to it can be sent to the police to decide whether to initiate a criminal case.

Conclusions and useful video on the topic

Detailed information on where and how to file a complaint about the gas service can be found in the video below:

If there are any complaints about the work of GorGaz, a complaint should be filed against the organization with government departments. The choice of one or another official body depends on the nature of the complaint.

Tell us about how you filed a complaint against the GorGaz department that serves you. Share your own experience in solving the issue and useful information that site visitors can use. Please write comments in the block form below and ask questions.

Source of the article: https://sovet-ingenera.com/gaz/docs/kuda-zhalovatsya-na-gazovuyu-sluzhbu.html

Filing a claim in court

The judicial body acts as the final authority in which a subject whose rights have been violated can restore and protect them. Preparing to file a claim and trial is a very complex and time-consuming matter. For the court, only facts and well-founded arguments and demands are important.

Before applying, you should prepare a competent claim and collect the necessary evidence. They will directly influence the court's adoption of a positive decision.



Going to court is advisable if lower authorities were unable to help resolve the conflict and the rights of the consumer were not protected.

What information should the claim contain:

• name of the judicial authority, its address;
• information about the plaintiff and defendant, third parties (if any);
• the price of the claim, if it is subject to assessment;
• the circumstances of the incident;

Important! In order for the court to accept the statement of claim and make a positive decision on it, the plaintiff must provide reasoned facts, supported by the rules of law and evidence.

• list of attached documents;
• signature of the person filing the claim and date.

The content of the claim must comply with the norms of the Code of Civil Procedure of the Russian Federation. Despite the free form, when drawing up a claim, it is important to take into account the rules of business turnover. The document is submitted according to the number of persons participating in the case. You can send papers to the court by mail, in the form of a registered letter with a list of attachments, or by handing it over through the office. If the statement of claim is submitted through a representative, then information about him should be indicated in the “header”. The authorized person puts his signature at the end of the document and attaches a power of attorney, giving him the right to carry out these actions.