What to do if there are cold radiators in the apartment

How many degrees should there be in an apartment, office and entrance?

The temperature in apartments should be no less than 18–20 degrees Celsius, in offices - no lower than 20, and in school classrooms - no less than 18. In the premises of kindergarten groups, thermometers should not fall below 22 degrees, in bedrooms - below 19 degrees . There are also rules for entrances. During the heating season it should not be below 16 degrees.

Measurements will be more accurate if you follow a number of simple rules. First of all, you should close all windows and doors, and keep the thermometer a meter from the floor in the center of the room. You should also make sure that you are at least half a meter from the battery and the outer wall.

What to do if it's cold at home

Before deciding what to do if the radiators in the apartment are barely warm, you should first find out whether this problem exists only with one owner of the premises or whether all residents of the house are faced with it. When the situation affects the entire house, it is better to act together.

If you discover unsatisfactory heating quality, you must immediately notify the responsible and controlling organizations by calling them or submitting a written statement. If the heating is bad, the following can help:

• service organization: homeowners' association, management company, housing construction cooperative;
• resource supply company;
• emergency dispatch service of housing office;
• housing inspection.

Where to call if there is no heating in the apartment

The easiest way is to notify the responsible organization by telephone. In addition, in this case, there is a possibility that its representative will immediately be able to establish the reason for the lack of heating. Therefore, it is better to keep emergency numbers handy to save time.

From the following list you can find out where to call if there is no heat:

• to the management organization: management company, homeowners' association, housing cooperative. She has information about the situation in the house and data on major accidents in the residential area;
• to the emergency dispatch service if it is obvious that the cause of the heating interruption is caused by an accident;
• to the service provider (resource supply organization), if it has been established that the coolant temperature does not meet the standard;
• municipal and regional authorities. As a rule, at the beginning of the season they open a special hotline.

A call to any of these organizations must be recorded. The dispatcher can make an appropriate entry, for example, in the citizen complaints log.

Such a mark will help confirm that the contractor and the supplier have identified a discrepancy between the services provided and the established quality. Otherwise, the residents' statements will remain unfounded. Therefore, it is important not only to know who to call, but also to make sure that your message does not go unnoticed.

Where and how to apply

You can also inform the responsible organizations about the lack of heating in writing. But in this case, first it is advisable to submit the document to the institution responsible for providing utilities to the residents of the house, that is, a management company, a homeowners' association or a housing cooperative.

Having determined the place where to complain if the radiators in the apartment are slightly warm, you should begin to draw up a written statement, preferably in duplicate. The complaint should be personally taken to the office of the service company, taking with you a second copy, on which the employee will put a registration stamp, date and signature.

Sending a document by mail will greatly increase the waiting time for the issue to be resolved.

There is no standard application form with which many residents try to eliminate the cold in their apartment. The claim can be presented in any form, but it is worth including the following key information:

• data of the management organization and its representative: name, coordinates and full name;
• details and coordinates of the applicant: full name, address, telephone number;
• Title of the document;
• a statement of circumstances indicating that the heating in the house is poor;
• requirements;
• an appendix, if you can back up your words with evidence: a graph of measurements, photos of pipe break locations, and so on;
• date and signature.

A sample application looks like this.

The application is accepted for consideration after registration.

Analysis of the situation and drawing up a report on non-compliance with the quality of service

If the service organization cannot immediately explain or eliminate the reason that led to poor heating, it is obliged to send its employee to the house to conduct an inspection and draw up a report.

The time and date must be agreed upon with the residents, but, according to the regulations, the inspection is carried out no later than two hours from the moment the information is received from the service consumer.

After conducting an inspection and measurements, the specialist records the data obtained in a report, which must be signed by the tenant and a representative of the organization.

If the latter has ignored the request, the tenant has the right to draw up an inspection report on his own. This document can be submitted, for example, to the state housing inspection. She will conduct a new examination and take action based on its results.

What to do to improve the quality of service

Residents should know in advance where to go if the apartment is very cold and there is no heating. If a malfunction is discovered, you should immediately report it to provoke a response from officials.

The service provider and other companies are obliged to immediately take measures to restore the heating supply as quickly as possible. Thus, according to paragraph 14 of Resolution No. 354, they are obliged to ensure uninterrupted round-the-clock heating of premises during the heating season.

The permissible duration of a break in the provision of services is indicated in the table.

Measures to eliminate problems with heating an apartment or apartment building differ depending on the situation. Among them are:

• testing and restoration of utility networks;
• radiator inspection and repair;
• analysis of highway operation;
• measuring the parameters of the coolant provided to the consumer.

Where can I complain about heating in apartments?

If the heating is poor, the radiators in the apartment heat poorly, and the entrance is so cool that steam comes out of your mouth, you should contact the dispatch service of your area or the management company. Specialists must check and repair communications on the same day.

If the problem could not be solved or your call went unanswered, then you can report the poor performance of the heating systems to the Moscow Department of Housing and Communal Services. Operators of the Department's unified dispatch service accept requests for accidents, complaints and comments regarding the operation of heating systems around the clock by phone: +. In addition, Muscovites can use the department’s electronic reception desk.

Another option is to call MOEK. Messages about problems with heating in the apartment, accidents, steam release and other problems in the heating and water supply system are accepted around the clock by phone: +.

You can express dissatisfaction with the work of the management company through the electronic reception of the Moscow Housing Inspectorate or personally to the head of the territorial unit. In a written statement, you must briefly describe the essence of the issue and attach copies of appeals to the management company and other authorities.

You can also file a complaint using the Moscow State Services mobile application or on the Our City in the Apartment Buildings section. In the latter case, the answer will come within eight days.

Barely warm radiators in the apartment where to complain St. Petersburg

Contents As an option, you can send your claim by registered mail with acknowledgment of receipt. In this case, the reasonable period will be counted from the date the utility company received your letter.

If your management company shows miracles of sluggishness, does not respond to a claim or “dynamite” in any other way, contacting several more authorities will help to stir it up.

1) The authorities of your locality.

In Moscow this is a district government, in other regions - district administrations, village councils, etc. Such bodies always have a subdivision (department, committee) in charge of housing and communal services issues. The author of this material tested from her own experience the effectiveness of filing a heating complaint with the city council - it worked very quickly.

2) “Hotlines” of energy supply organizations.

You can find phone numbers on the Internet or at the help desk.

3) State Housing Inspectorate. Moreover, in one apartment building, some people have good heating, while others are still cold. One of the most common situations is the accumulation of air in the system. If gurgling is heard in the battery, then it is produced by an air lock that needs to be released. The air accumulated in the pipes prevents the free movement of water, which should continuously circulate and heat the room.

In addition, air is not able to conduct heat. This results in the riser being hot and the battery being cold. The presence of air accumulations reduces the wear life of heating devices and causes rust. Letting the air out Usually, in a situation where there are cold radiators in the apartment, the residents bleed the air themselves.

For this purpose, a Mayevsky tap is located on the battery. To establish justice, contact the housing and communal services.

Why is the battery cold from below? The reason for partial heating of the heating device may be its incorrect connection, which causes uneven distribution of hot water. If connected incorrectly, some of the sections heat up, but the remaining area of ​​the battery does not. The best option is considered to be a diagonal pattern.

With a side connection, the coolant does not flow throughout the entire battery, but takes a short path, so the lower part of the radiator will be cold. It will be necessary to correct the situation and simulate a diagonal pattern using an injection tube. It lengthens the flow, due to which the battery heats up evenly.

This can only be done by a qualified plumber. Another reason why the battery is cold from below may be its contamination. After correcting the violations, a report is drawn up again on the temperature compliance with the standards. At this point the procedure is considered complete. Let's clarify the situation At the beginning of the article, we found out where to complain when there are cold radiators in an apartment.

But you don’t have to panic, but try to figure out the reason for the lack of heating yourself.

Attention If you find that the riser is hot and the battery is cold, this indicates that hot water is not flowing into it. Check the position of the tap providing coolant access to the apartment to see if it is locked

Maybe you just forgot to open it.

How to get a recalculation?

In case of constant interruptions in heat in apartments or on the landing, residents have the right to demand a recalculation. The cost of services should be reduced by 0.15 percent for each hour the permissible duration of a heating interruption is exceeded. The duration of emergency heating shutdowns during the cold season should not exceed 24 hours per month. A permissible one-time break at a temperature in the apartment from 12 to 18 degrees cannot last longer than 16 hours, at a temperature of 10–12 degrees - eight hours, and if the temperature in the apartment is 8-10 degrees, then four hours.

To record temperature deviations, you need to call the unified dispatch service of the Department of Housing and Communal Services. An employee of the management company will take measurements and draw up a report based on the results of the inspection.

The document must be submitted to or directly to the management company (if it independently makes calculations and accruals).

Heating payments are calculated based on the average monthly volumes of thermal energy consumption for the previous year. That is, accruals for the current year occur monthly in equal shares in the amount of one twelfth of the cost of the service consumed during the previous year. The heating fee is adjusted once a year. Volume reconciliation takes place in February of the year following the calculation year. Based on the results of this work, the amount of payments for the current year is adjusted in the first quarter.

Who is responsible for the quality of heating services in an apartment building?

When naming who is responsible for heating in an apartment building, it is impossible to single out one organization, since this scheme involves the companies servicing the building, the housing office, and resource suppliers. Most of the responsibilities in the provision of utility services are assigned to service organizations - management companies (MCs) and homeowners' associations (HOAs).

These organizations cannot control all issues, since their area of ​​activity only includes creating conditions and monitoring the normal operation of heating systems inside the house.

The homeowners' association or management company are those who are responsible for the heat in the apartment, in particular, monitoring the temperature standards of equipment and residential premises, as well as the level of pressure and heating of the coolant at the entrance and exit from the house. Their area of ​​responsibility also includes maintenance of building utility networks.

The housing office, in turn, is responsible for the condition of the main networks leading to the connection point of the heating system of a residential building.

The resource supplying organization is obliged to ensure heating and delivery of the coolant in accordance with the standards, as well as control its pressure while moving through the main pipes.

How to reduce heating bills?

In some new buildings in the capital, heating radiators are already equipped with individual meters. By adjusting the temperature, residents can reduce their heating bills.

This technique can be used everywhere. But the whole house needs to switch to heating using individual metering devices at the same time. The decision must be made at a general meeting of owners. If you installed meters without the consent of your neighbors, then you will not be able to transfer the readings to the management company. Even with the radiator turned off, the heat in the apartment will remain thanks to the heating risers. But the whole house will have to pay for it.

It is beneficial for owners to install individual meters only with a modern horizontal heating system, when the risers are located in the entrance, and two pipes are supplied to the apartments - direct and return. With vertical wiring, several heating risers are installed in the apartment at once. In this case, meters will have to be installed on each pipe, which will reduce all savings to nothing.

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Where can St. Petersburg residents complain about heating problems?

Important

Before opening the valves, you must first turn off the heating and place rags under the radiator, as dirty water will flow out with the air. The tap is opened using a screwdriver, which is inserted into a special hole and turned slowly

The air released from the special hole will come out with a hissing sound.

When the air plug comes out, liquid should flow. The tap can be closed. Thanks to this method, the disrupted coolant circulation is restored. The valve is installed on all radiators in the apartment, but it would be logical to carry out the procedure only with cold heating appliances.

How to avoid paying for excess heat?

It is more profitable to install an automated heating system control unit in your home. Such equipment itself monitors the temperature outside and, depending on it, selects the mode of supplying heat to the apartments. In this case, residents do not face a situation where it is already relatively warm outside, but the radiators are hot and the room is so hot that they have to open the windows.

The decision to install smart equipment can only be made by a meeting of apartment owners. They also choose the brand of equipment, installation time and cost of subsequent maintenance.

Where to call residents of the Leningrad region if heating is still not provided

The day before, on Monday, September 24, the governor of the Leningrad region demanded that the heads of municipalities ensure the supply of heat to houses throughout the 47th region.

I previously reported on the order of the head of the region. There are hotlines for all questions regarding heat supply. Residents of the Leningrad region can contact dispatch services and management companies regarding heating issues at the following numbers: Boksitogorsky district 8-813-66-21-269 Volosovsky district 8-813-73-23-190 Volkhovsky district 8-813-63-70-911 (LLC "Housing Economy", on 1 Volkhov), 8 -813-63-78-085 (LLC "Housing Economy", on 2 Volkhov), 8-813-63-77-710 (LLC "Volkhov Communal Systems", on 1 Volkhov), 8-813-63-22-836 (Volkhov Communal Systems LLC, on 2 Volkhov) Vsevolozhsky district 8-813-70-25-488 Vyborg district 8-813-78-22-175 Gatchina district 8-813-71-96-074 Kingisepp district 8-813-754-88-88 Kirishsky district 8-813-68-24-325 Kirovsky district 8-813-62-21-663 Lodeynopolsky district 8-813-642- 55-30 Lomonosovsky district 8-812-423-06-29 Luzhsky district 8-813-72-22-950 Podporozhsky district 8-813-65-30-300 (MC "PRES"), 8-813-65-20 -504 (UK "ZhK"), 8-813-65-22-273 (emergency service "Lenoblvodokanal") Priozersky district 8-813-79-37-194 (emergency service of the city.

Priozersk), +7-921-395-67-22 (MC “Partner”). Slantsevsky district 8-813-74-21-113, 8-813-74-21-222 Sosnovy Bor 8-813-69-26-666, 8-813-69-42-956 (CJSC AEN, Trust SB), 8-931-208-15-58 (House SB), 8-813-69-42-969 (Socium-Stroy, Titanzhilkom), (AI), 8-813-69-22-425 (ZhKO Comfort) Tikhvinsky district 8-813-67-71-135 Tosnensky district 8-813-61-30-999

Where to call if you don’t have heating at home: List of telephone numbers for 2019 in St. Petersburg

Who to call if you don’t have heating at home in St. Petersburg. Photo: Alexey BULATOV Change text size:AA The heating season 2020 has begun in St. Petersburg.

The radiators in almost all city residents' apartments became warm on Thursday, September 27. For the rest, the heat at home should be no later than September 28 - this is the official start date of the 2020 heating season in St. Petersburg. For those whose apartments are still cold, a hotline has been launched.

You can call and leave requests regarding heating issues. Housing Committee, heating hotline in St. Petersburg 710-44-54.

Calls are accepted from 9 a.m. to 9 p.m.

St. Petersburg State Public Institution "Housing Agency of St. Petersburg Districts" - 24 hours a day. Hotline numbers of the Housing Committee and the State Public Institution "Housing Agency" of the districts for 2020 in St. Petersburg: Housing Committee, State Public Institution "ABC" 710-44-54 - from 9:00 to 20:00; GKU ZHA Admiralteysky district 409-71-21 around the clock; GKU ZhA Vasileostrovsky district 323-20-38 around the clock; GKU ZhA Vyborg district 417-66-58 around the clock; GKU ZhA Kalininsky district 542-26-18 around the clock; GKU ZHA Kirovsky district 252-25-64, 252-65-23 from 9:00 to 18:00 and from 18:00 to 9:00; GKU ZhA Kolpinsky district 461-78-51 around the clock; GKU ZHA Krasnogvardeisky district 241-59-96 around the clock; GKU ZHA Krasnoselsky district 241-38-03 around the clock; GKU ZHA Kronstadt district 311-20/74 from 9:00 to 18:00; 435-01-24 around the clock; 435-33-96 around the clock; 311-74-93 from 8:30 to 17:30; from 9:00 to 18:00 around the clock; GKU ZHA Kurortny district 437-07-74 from 9:00 to 18:00; 437-37-00

Where to complain if nothing changes

If the service has not been restored, residents are at a loss as to who to contact if the heating system does not work. In such cases, the state housing inspection accepts oral telephone messages and considers written consumer complaints.

The inspection will conduct its own inspections and measurements, identify the causes of interruptions and involve responsible persons in eliminating them.

When the work of the inspection does not lead to the desired result, and the responsible persons are inactive, questions about heating can be asked. Its specialists will analyze the circumstances and help make a complaint.

Applications for violations in the housing and communal services sector are also considered.

The final authority for resolving disputes is the court. To appeal to a judicial authority, it is necessary to draw up a statement of claim and support it with the collected evidence.