Advertising on the facade of an apartment building - only with the consent of its residents

Where to write a complaint about cleaning at the entrance

According to the Decree of the Council of Ministers of the Republic of Belarus dated May 20, 2013 No. 12, dry cleaning of waste from MOP must be carried out at least twice a week, washing and disinfection of staircases with an elevator and garbage chute - 2 times a month.

It is important to remember that the provision of benefits is of a declarative nature - that is, you can receive a benefit only after writing the appropriate application. However, you are not required to confirm your eligibility for benefits annually.

This is not all the basis for the residents' claims. The agreement and Article 162 of Part 2 of the RF Housing Code indicate the responsibilities of the Criminal Code. Failure to comply with at least one of them is grounds for filing a complaint. If you call the management organization by phone, then your complaint must be registered in the log of complaints and appeals and your appeal must be assigned a number. When the dispatcher picks up the phone, ask him to introduce himself, then explain the situation and ask to register your complaint, then ask for the number of your complaint under which it is registered in the log, write down this data and indicate the date, this information will be useful to you in case your complaint will not respond and you will have at least some real information confirming the fact of your appeal and thereby you will confirm the fact of inaction of the management organization, and this is already a violation of the Code of Administrative Offenses and the management organization will be fined after an inspection.

Where to Complain About the Facade of a House

Depending on the fact of approval of advertising at the administrative level and in the management of the management company, as well as depending on the violations that the billboard causes, you can choose institutions and authorities in which you can appeal its installation.

3. Draw up minutes of the meeting and voting, certified by the counting commission. If such approval was not carried out, then the hanging structure can be considered illegally installed.

Is it possible to place signs and advertising on the facades of residential buildings? (read more…)

Poor cleaning in the entrances of apartment buildings: sample complaint

Using these websites, you can get advice on applying for a subsidy, download all the necessary sample documents, application forms, and find out about current benefits.

Since a specific sample is not provided in this case, the general rules for drawing up such documents should be taken into account:

1. The style is close to official business.
2. The problem is presented briefly - on a maximum of 2 printed sheets.
3. It is advisable to refer to specific clauses of regulatory documents in the text. These most often include:

Interesting to know! This means that the housing and communal services organization is obliged to maintain common property in proper condition and all communications must work properly. If this does not happen, then residents of MKD apartments can write an application for the Criminal Code to the relevant authorities.

The MA should provide common property for use only with the consent of the OSS

New conclusions of the Supreme Court of the Russian Federation may make adjustments to the resolution of court cases regarding information signs placed on the facades of apartment buildings. If previously the courts in similar disputes sided with the owner of the sign, if he could prove that there were no signs of advertising on it, then the Supreme Court of the Russian Federation clearly resolved this issue:

1. The use of common property in any situation must be approved at a general meeting of owners of premises in the apartment building.
2. Signs and plates with information in accordance with the requirements of No. 2300-I are placed on the common property of apartment buildings in the same order as advertising objects.

Therefore, management organizations and homeowners associations should ensure that objects placed on the facades of apartment buildings are always approved at general meetings of owners, regardless of their content.

Otherwise, during an inspection by the State Housing Registration Authority, the administrative authority may receive an order to dismantle the sign, and the court will side with the owners. This will entail financial costs for the management organization for state duties, dismantling the sign and bringing the facade to its previous condition.

To avoid problems in the future, obtain the consent of the owners of premises in the apartment building to place signs on the facade of the house. You can organize and conduct such a meeting conveniently and quickly using the “OSS 100%” service. Find out how it works.

Application to housing and communal services for a complaint about non-cleaning of the entrance

For any issue of unsatisfactory or incomplete provision of utility services, you can submit an application with a complaint to the housing and communal services using the sample. How to draw it up correctly, and what to do in case of refusal - about this right now. You can write a complaint about a violation of the activities of the Criminal Code by hand or fill out a form on the computer. The claim is drawn up on a regular sheet of A4 format.

Where to complain if the entrance is not cleaned According to this resolution and GOST, mandatory daily cleaning includes:

1. cleaning the area near the garbage receptacle (necessarily wet);
2. cleaning the waste receptacle chambers;
3. wet sweeping of stairwells and landings of the first two floors.
4. cleaning the elevator cabin of the entrance (also wet);

A public service in electronic form using the Portal is provided after receiving full access to the “personal account” subsystem of the Portal to confirm your identity.

Where to Complain About the Facade of a House

To send a letter via email, you must go to the page https://www.mos.ru/feedback/ and select one of the presented options for filing claims. Naturally, before writing your request, you need to log in to the Personal Account of the portal.

In addition to the Government reception, for questions related to the work of housing and communal services, you can contact the hotline of the Public Chamber of the Russian Federation:

If nothing helps, what to do? (read more…)

An example of writing a complaint about poor cleaning of the entrance

Rules and regulations of operation. Poor quality cleaning of entrances - how to solve the problem? and submit the corresponding application to the “One Window Service”. After. Sample application form for obtaining an agreement with the manager. There are no trash cans installed near the entrance · Application form for recalculation. A class action statement should be prepared, stating that c. In the future, you can simply refuse the cleaning service. Good comment Bad comment. If the cleaning lady swept the entrance in the morning, and in the afternoon the Ukh team sawed out the opening with a grinder, then the entire entrance will be covered in dust. established by the contract, the consumer has the right to demand that the contractor pay penalties (fines, penalties) for poor-quality heating in the event.

The act of acceptance of completed work on sanitary cleaning of the MOP is signed in a single copy and stored in the housing department, where everyone can familiarize themselves with it.

So, let's begin:

• Wet sweeping of staircases and flights of the lower three floors should be carried out daily;
• The same wet sweeping but above the third floor should be carried out at least 3 times a week;
• Washing the staircase landings of the entire entrance, no matter the first three floors and subsequent ones, should be carried out 2 times a month.

If the standards are not met, and despite all your requests, the entrance is still dirty - it’s time to write a complaint against your management company to the district prefecture or district government. It is best if the complaint is collective, from everyone at the entrance, and for this you will need to write a statement and collect the signatures of all residents.

The disinfection procedure is carried out once a month.

• General cleaning of the entrance: washing windows, walls, doors, ceiling lamps, attic stairs, low-current devices, sweeping away dust and cobwebs is carried out once a year.
• Once a week the area in front of the entrance is cleaned and the metal gratings are cleaned.

If utilities in a house (entrance, apartment, basement, attic) are provided poorly or not in full, the homeowner has 2 options:

1. Write an application to the housing and communal services according to the established template - this is the simplified name for contacting the management company that services the apartment building.
2. Immediately go to court or file a claim against the company’s actual inaction, demanding the imposition of fines on the relevant persons and the fulfillment of requirements for housing and communal services.

Where to complain if they are poorly cleaned and constantly dirty

If the entrance is not cleaned, the floor is not washed properly, and the garbage is not taken out - this is a direct violation of contractual obligations on the part of the management company.

In such a situation, you need to contact government authorities, following a certain hierarchy.

To the head of the management company

Before complaining, you should try to resolve the conflict peacefully. To do this, they draw up an appeal to the management of the management company, preferably a collective one. It describes the points that residents are not happy with (poor cleaning) and demands that the schedule be brought to the established standard.

It is also indicated here that in case of a negative outcome, citizens plan to complain to higher authorities.

To Rospotrebnadzor

This is an executive authority for which such a situation is core: failure to fulfill contractual obligations by the management company, which makes the sanitary and epidemiological situation in the house unfavorable. This is fraught with the proliferation of rodents that carry infections dangerous to humans and environmental pollution.

Rospotrebnadzor has sufficient powers to solve this problem. An unscheduled inspection will be scheduled, based on the results of which the management company will be obliged to eliminate violations and, possibly, apply an administrative penalty.

To the State Housing Inspectorate

The main function of this government body is to supervise the activities of enterprises in the field of housing and communal services. Maintaining a satisfactory sanitary condition of the entrance is the direct responsibility of the management company. If she evades, you can complain to the inspectorate. Within thirty days the appeal will be reviewed and an order will be issued.

IMPORTANT! Appeals to government authorities can be sent through online services on their official websites, or use the capabilities of the electronic resources of RosZhKKH or State Services.

Where to call

To get telephone advice on the issue of unsatisfactory performance of the management company, you can call the following numbers:

• Rospotrebnadzor hotline 8-800-100-0004;
• hotline of the State Housing Inspectorate (individually for each region, can be found on the official website);
• RosZHKH is a non-state portal that brings together professionals in the housing and communal services sector who will provide legal support.

IMPORTANT! It is better to make a complaint in writing or through online services, since it will be difficult to prove anything during a phone call.

Cleaning entrances: standards, where to complain if they don’t clean?

But it is best to submit a written complaint, for this we write the complaint in 2 copies, it is best if the complaint is collective with the signatures of the residents.

It is important to know! To draw up a complaint, a sample of the body of the application itself is not required. It is written in free form. However, the claim is an office document, so there is a certain pattern for its preparation.

A list of services for cleaning entrances and staircase equipment in an apartment building is available in every housing and communal organization. However, the problem is that the document is available, but the residents either do not see the cleaning services at all, or they see the work done poorly, despite the fact that they regularly pay for the entire list of services. For a standard two-room apartment in a 9-story building, this service costs about 25 thousand rubles per month. Seeing such amounts, residents began to demand that the service be provided in a timely and high-quality manner.

In case the residents of the house observe poor quality cleaning or cleaning. residential building, after which the application is sent to the management company. First of all, it should be noted that cleaning in the entrances of houses is regulated. for the protection of their rights in the provision of low-quality housing and communal services. (Rospotrebnadzor), where you can also apply. Standards and regulations for cleaning entrances, stairs and staircases. what is the procedure, where to complain about poor quality cleaning. It is much more effective to submit an application signed not only by you. Demand a recalculation: how to get compensation for poor quality work. for a dirty entrance or cold radiators to the one who submitted the application. The main question: how can residents monitor the cleaning process? Moreover, at this time many are at work. The capital's housing and communal services have introduced a mechanism. Now the janitors carry with them a blank A4 sheet of paper “Acceptance certificate for completed work on sanitary cleaning of public areas.” It indicates the address of the house and the entrance number, and sets the date and type of cleaning. The document, on the one hand, is signed by the site foreman and (or) foreman of the RKU, on the other hand, by one of the adult residents of the entrance, indicating their full name and apartment number.

All citizens classified as federal beneficiaries can receive compensation in the amount of at least 50% of the total cost of rent. The benefit applies only to one apartment. Also, if one of the family members has several grounds for receiving a benefit, it will be provided only for one of them. Simply put, benefits are not cumulative. In the complaint, be sure to indicate your first name, last name, patronymic, postal address and contact number, preferably a landline number. Often, the period for considering an application and taking action on urgent issues is 1-5 days. For all other issues, consideration of the application takes up to 30 working days.

After the data has been received, you can find the website of the relevant organization and try to contact them through the feedback form, although not all companies provide such a function. Therefore, in most cases, you will need to draw up a written application to the housing and communal services, for which you can use the simple samples given below. Moreover, you can even apply for a subsidy electronically: to do this, you need to register on the Public Services Portal, create a personal account, with which you can submit an application for a subsidy along with copies of documents for consideration.

To correctly write a complaint, you must indicate in the upper right corner the name of the organization and personal information of the official to whom the appeal is being sent, as well as your personal information, address and telephone number. If a collective application is filled out, then instead of personal data a note is put: from the residents of the house and the exact address is indicated.

Owners cannot interfere with the implementation of Law No. 2300-I

Organizations are required to indicate their name, address and operating hours, license information on signs and tablets in accordance with Art. Art. 9, 10 of the Law of the Russian Federation of 02/07/1992 No. 2300-I “On the Protection of Consumer Rights”.

The following spoke out about the fact that the placement of mandatory information on the façade of apartment buildings is carried out without the approval of the general meeting of premises owners:

1. Federal Antimonopoly Service of the Russian Federation.

In a letter dated March 15, 2010 No. AK/6745, the department noted that placing its name at the location of the organization is necessary to identify the company and does not require additional approval from the owners of the premises in the apartment building.

2. Arbitration Court of the North-Western District.

In the ruling dated December 22, 2014 in case No. A56-77154/2013, the court noted that compliance with the requirements of the law to communicate certain information to consumers cannot depend on the will of the owner. If the owners do not agree on the placement of an organization’s information sign on common property, then the rights of the organization’s clients will be violated.

3. Arbitration Court of the Volga District.

In a ruling dated August 10, 2016 in case No. A57-28227/2015, the court decided that a ticker with information located at the location of the store does not require coordination of its placement with the residents of the residential building.

4. Presidium of the Supreme Arbitration Court of the Russian Federation.

According to clause 3, part 2, art. 44 of the Housing Code of the Russian Federation, at the general meeting of owners the issue of placing advertising structures on the common property of apartment buildings is decided. In paragraph 18 of letter No. 37 dated December 25, 1998, the Presidium of the Supreme Arbitration Court of the Russian Federation explained that information, the dissemination of which in form and content is mandatory for a legal entity on the basis of law, does not relate to advertising information. A similar position was expressed in paragraph 1 of the resolution of the Plenum of the Supreme Arbitration Court of the Russian Federation dated October 8, 2012 No. 58.

5. Supreme Court of the Russian Federation.

In the ruling dated November 18, 2014 in case No. A73-9636/2012, the court indicated that signs with information in accordance with the requirements of No. 2300-I do not require not only approval from the OSS, but also payment for the use of the common property of the apartment building.

However, in June 2020, the Supreme Court of the Russian Federation, considering the dispute in case No. 41-KG18-13, made a different decision. Let's look at it in detail.

On the placement of advertising and information objects on the common property of apartment buildings
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Where to go if nothing has changed

Usually, contacting the Criminal Code or Rospotrebnadshchor is enough to solve a household cleaning problem. But if the Criminal Code does not want to comply with the decisions of the supervisory authorities, then we should move on.

To the prosecutor's office

The prosecutor's office will seriously take up such a case if the previous stages are completed. If there really is a threat to human health or the well-being of the environment, the prosecutor initiates an audit of the activities of the Criminal Code. The result will be an order to eliminate violations, as well as an administrative penalty. In addition, the prosecutor's office will evaluate the work of the authorities.

Conclusion

If the management company does not respond to either oral or written complaints from residents, then they have the right to hold a general meeting of owners and choose a different method of managing the apartment building.

Sometimes “utility workers” manage to make our lives miserable even as we approach our own apartment. The disgusting smell from the garbage chute at the entrance of a house is most likely familiar to every Russian. But the responsibilities of housing department employees include maintenance of the intra-building territory and common property of an apartment building, which includes the waste collection system. Mountains of garbage on the floors, an elevator covered with chewing gum and cluttered with who knows what - all this is the reality of many of our entrances. And although they say that it is clean not where they clean, but where they don’t litter, this does not relieve the management company of responsibility for failure to fulfill its direct responsibilities. Let's talk about this.

Garbage chute smell in an apartment building: how to deal with it?

So, how should the cleaning and general maintenance of the garbage chute in an apartment building be carried out?

According to the rules and regulations for the technical operation and maintenance of housing stock, housing office employees are required to repair, clean and rinse the garbage chute in a timely manner. In addition, the column “maintenance of housing stock” in the receipt for utilities is paid by us monthly. Garbage chute maintenance is included in this expense item. To give you an idea of ​​what work is included in the list of waste collection systems, we will list them:

• cleaning and removal of waste in waste collection chambers, their medical examination;
• cleaning loading valves;
• breaking down blockages and eliminating minor faults;
• disinfection, cleaning and washing of barrels and waste collection containers.

Where to complain?

• The first thing that should come to mind in case of dishonest work by “utility workers” is a complaint to the State Housing Inspectorate. This government agency controls the activities of management companies.
• And since a breakdown of the garbage chute always leads to unsanitary conditions, you must also complain to the Sanitary and Epidemiological Station. After all, the SanPiN standards state that the organization in charge of the house is fully responsible for the maintenance of the waste chute and its chamber, as well as the areas adjacent to the waste unloading area. Therefore, write a statement to the SES doctors.
• And the third organization you should contact is Rospotrebnadzor. After all, the housing department provides you with paid services, and if they are not performed properly, your rights as a consumer are violated. And this organization is in charge of such issues.

Statement

Let's start by telling you how to correctly write an application to the State Housing Inspectorate:

• In the upper right corner we write our full name and registration address. Don't forget to include your contact information;
• then in the center the word “statement” and the phrase “about the commission of an administrative offense under Article 7.22 of the Code of Administrative Offenses” are written;
• Below we move on to the essence of the complaint, briefly describing the reason and address at which the violation took place;
• at the end of the text we ask the inspector from the housing inspection to conduct an inspection, issue a resolution for elimination and punish the perpetrators;
• Don't forget to put the date and signature.

So, if the entrance stinks of a garbage disposal, then most likely the reason is that it is clogged. Therefore, you need to write a complaint, you can see a sample of it below or download it.

Sample complaint about clogged garbage disposal

Necessary actions

Step-by-step action plan in case of a garbage chute breakdown:

• contacting your management company;
• if the request is ignored, we contact the supervisory authorities;
• write a complaint statement;
• we send it by registered mail with notification or in person with a note about incoming;
• we wait 30 days (the period established by law);
• after the decision, housing department employees have 45 days to eliminate it;

If this does not help, then immediately contact the court and the prosecutor’s office. You can also complain to the municipal authorities. Remember, the more complaints you send, the faster and better the housing and communal services employees will begin to work.