Incom real estate warranty card - question No. 6997450. 9111.ru

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Published: September 14, 2018

Reading time: 5 min

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A warranty card is the only (in most cases) document that certifies the buyer’s right to repair a product free of charge if it breaks before the expiration of the warranty period specified by the manufacturer. So the main purpose of the warranty card is to save the buyer money.

Warranty terms
Filling out the warranty card
Obligations of the seller regarding filling out the warranty card
What to do if the seller refuses to fill out the warranty card according to the rules

Also, a warranty card is necessary in order to avoid claims from dishonest sellers. If the document is not completed, it will be possible to find out the exact date of purchase only by looking at the receipt, however, if it is missing, the seller will be able to interpret the warranty period as he pleases and refuse the client. So, when purchasing a product, it is recommended to keep not only the coupon, but also the receipt, technical passport and manufacturer’s packaging - they may also be required in case of repair or return under warranty. However, without a coupon, all these actions are meaningless.

Warranty card: what is it and why is it needed?

A warranty card is a document certifying product quality . In particular, such a coupon indicates that the product can be used in full for the specified period. If, within a period of time specified by the manufacturer or seller, the product breaks down, the buyer receives the right to free repairs.

Important! Current legislative norms governing trade do not contain direct instructions for filling out and transferring a warranty card to the buyer. However, Part 2 of Art. 456 of the Civil Code, oblige the seller to transfer to the buyer all accessories and documents directly related to the goods. Such documentation may also include a warranty card.

Sample warranty card for a phone

It is counted from the date of purchase, which is confirmed by a receipt or issued warranty card.

In most cases, manufacturers provide a year of warranty service, less often two. During this time, the owner of the gadget can make a claim based on identified defects and demand a replacement of the device or free repair. The warranty period allows the buyer to contact the seller or manufacturer with claims for a low-quality product. You should focus not only on the deadlines indicated in the documentation for the product, but also on legal norms.

We recommend reading:

The Law “On Protection of Consumer Rights” No. establishes a warranty period for goods for two years.

If the manufacturer has provided a shorter period and after its expiration the owner discovers a manufacturing defect, the buyer also has the right to claim satisfaction of his claims. In accordance with Article 18 of the PPA, the buyer,

What should a warranty card look like?

There is no unified standard for this document, so stores have the right to use any forms. However, there are certain standards that the document must meet.

More specifically, the completed form must include the following information:

Information relating to a specific product item. This includes the full name, model and serial number. It is necessary to clarify that the presence of all three listed identifiers is mandatory. The fact is that manufacturing plants can produce several products under the same name, while the products will differ in identification number or model.
Date of purchase. Warranty service is provided for a certain period of time. The date indicated on the coupon is considered the starting point.
Duration of service guarantees. This period can be set by both the manufacturer and the seller. It all depends on the recommended service life and the availability of service centers. Typically the warranty is valid for 1-3 years after purchase.
Seller information. This includes the signature of the authorized person who completed the sale, the seal of the legal entity and the details of the selling company. Individual entrepreneurs indicate their full name and address of the outlet.
Warranty repair conditions. This is a guarantee of protection of the rights and interests of the seller. In particular, situations are usually indicated here when the company has the right to refuse free repairs and warranty service. For example, if the consumer uses the product for other purposes, breaks seals, etc.

Bosch warranty card sample

Important! Some of the listed items may be missing from the completed form, and this will not be considered a violation. This is possible if the information is already indicated in another document transferred to the buyer along with the goods.

Pros of this document

This paper has several seals, is usually signed by the general director and states that the organization undertakes to accompany the client during the employment contract. For all this beauty, the tenant will have to pay a commission to the real estate agency in the amount of the monthly rental rate, although most realtors in the capital have already moderated their appetites and are asking half or three times less for their services. Does this warranty cover the tenant? Is it worth paying extra money for it?

Of course, on the one hand, all realtors’ assurances about the legal purity of the property being rented out and their promises not to abandon it in case of disagreements with the landlord are now written down on paper.

An agent's oral statement means nothing in court. Promising does not mean getting married. If the owner puts the tenant out on the street, the broker will simply turn off the phone, throw away the SIM card and will not return the commission. The number could be purchased on the move, registered to some migrant, so it will be difficult to find a realtor.

Correct filling

There are no strict rules for filling out warranty cards. The main thing is that the information included in the document allows you to verify the fact of purchase of the product in a specific store, the person who made the sale and the terms of free service. There should not be anything superfluous in the document. The warranty card is usually filled out by hand, with the exception of the paragraph concerning the rules for contacting the service center. Errors and corrections are not allowed.

Who does the registration and when?

Typically, the warranty card is filled out by the sales consultant at the time of purchase. However, you can issue a coupon even after warranty repairs have been carried out. In this case, the filling is carried out by an employee of the service center.

What is stated in the document

The warranty card contains all information directly related to the purchased product. It could be:

Serial number;
Color;
Model;
Batch number;
Year/date of issue;
Size.

Additionally, data regarding free repairs are entered if they were carried out:

Full name of the service center;
Receipt date;
Date of return to the buyer.

In some cases, a list of work performed or parts replaced is indicated.

Warranty card

Availability of seals and signatures

The seal of the legal entity and the signature of the seller are desirable, but are not a prerequisite. The warranty card is not a document of strict accountability, so you can do without the listed certification methods. At the same time, the absence of a signature and seal is not a justification for refusal of service and warranty repairs.

Contract for warranty repair of equipment

Contract No. _____ for warranty repair of equipment

the city _______________ “__”___________ ____ the city ____________________, hereinafter referred to as ____ the “Customer”, represented by ____________________, acting___ on the basis of ____________________, on the one hand, and
____________________, hereinafter referred to as the “Contractor”, represented by ____________________, acting___ on the basis of ____________________ , on the other hand, collectively referred to as the “Parties”, have entered into this Agreement as follows:

Subject of the Agreement

1.1. In accordance with this Agreement, the Customer instructs, and the Contractor undertakes, the obligations to timely and efficiently carry out warranty repairs of equipment, the list of which is established by the Parties in Appendix No. 1 to this Agreement (hereinafter referred to as the Equipment).

1.2. The equipment specified in Appendix No. 1 to this Agreement was purchased from ____________________.

1.3. Warranty repairs of the Equipment are carried out only during the period specified in the warranty card for the Equipment.

Warranty terms

2.1. Equipment is accepted for warranty repair only if there is a correctly and clearly filled out warranty card indicating the serial number of the product, the date of sale, a clear seal and signature of an employee of the seller of the Equipment, as well as documents confirming the purchase from the seller of the Equipment (invoices, sales receipts), and full technical documentation.

2.2. Warranty repairs do not apply to consumables, batteries, periodic maintenance of the Equipment, repairs and replacement of parts due to normal wear and tear.

2.3. The warranty period is indicated in the passports (operation manuals) of the Equipment.

2.4. The warranty period is calculated from the date of sale of the Equipment to the Customer.

Rights and obligations of the parties

3.1. The performer is obliged:

3.1.1. Organize and ensure proper performance of the services provided for in this Agreement.

3.1.2. Own or lease production space with the necessary technological equipment for repairs, as well as technical personnel.

3.1.3. To carry out warranty repairs, have a reserve of spare parts to ensure warranty repairs of the Equipment.

3.1.4. Carry out warranty repairs as soon as possible, but no more than _____ days from the date of acceptance of the Equipment for repair.

3.2. The performer has the right:

3.2.1. Refuse the Customer to provide warranty repairs to the Equipment in the cases listed in Section 8 of this Agreement.

3.3. The customer is obliged:

3.3.1. Deliver and hand over the Equipment for diagnostics and warranty repairs at your own expense and on your own.

3.3.2. Fill out and provide the Contractor with an application for warranty repairs, in which indicate a detailed description of each malfunction of a piece of Equipment when transferring it to the Contractor.

3.3.3. Provide the Contractor with the necessary technical documentation to carry out equipment repairs.

3.3.4. Follow the rules for operating the Equipment recommended by the manufacturer.

3.4. The customer has the right:

3.4.1. Re-check the validity and quality of the work performed by the Contractor for warranty repairs of the Equipment.

3.4.2. Demand the return of all parts and components of the Equipment replaced during the warranty repair process.

Procedure for acceptance of Equipment for warranty repairs

4.1. Work on warranty repairs of the Equipment is carried out by the Contractor at the address: ___________________________________.

4.2. Faulty Equipment must be accompanied by copies of the documents specified in clause 2.1 of this Agreement and a completed application of the established form for warranty repairs.

4.3. Faulty Equipment must be packaged in original packaging or in containers that meet the requirements for the original packaging of this Equipment.

4.4. The repaired Equipment is accompanied by a certificate of warranty repair or a service sheet signed by the responsible person of the Contractor. By this act or service sheet, the Contractor confirms that the repaired Equipment operates in full accordance with the characteristics stated in the technical description (passport) of the Equipment manufacturer.

Responsibility of the Parties

5.1. For failure to fulfill or improper fulfillment of obligations under this Agreement, the Parties bear responsibility under this Agreement and the current legislation of the Russian Federation.

5.2. The Contractor is responsible for the quality of warranty repairs of the Equipment.

5.3. The Customer is responsible for the accuracy of the data provided to the Contractor when transferring the Equipment for warranty repair.

Force Majeure

6.1. The Parties are released from liability for partial or complete failure to fulfill obligations under this Agreement if this failure was a consequence of force majeure circumstances that arose after the conclusion of this Agreement as a result of extraordinary circumstances that the Parties could not foresee or prevent.

6.2. If the circumstances specified in clause 6.1 of this Agreement occur, each Party must immediately notify the other Party about them in writing.

The notice must contain data on the nature of the circumstances, as well as official documents certifying the existence of these circumstances and, if possible, assessing their impact on the Party’s ability to fulfill its obligations under this Agreement.

6.3. In the event of the occurrence of the circumstances provided for in clause 6.1 of this Agreement, the period for the Party to fulfill its obligations under this Agreement is postponed in proportion to the time during which these circumstances and their consequences apply.

6.4. If the circumstances listed in clause 6.1 of this Agreement and their consequences continue to apply for more than two months, the Parties shall conduct additional negotiations to identify acceptable alternative methods of execution of this Agreement.

Dispute Resolution

7.1. All disputes and disagreements that may arise during the implementation of the terms of this Agreement, the Parties will strive to resolve through negotiations.

7.2. Disputes that are not resolved through negotiations are resolved in court, established by the current legislation of the Russian Federation.

Limitations of warranty repairs

8.1. Warranty repairs of the Equipment are not performed in the following cases:

8.1.1. Failure to comply with the rules of transportation, storage, connection, operation and maintenance of the Equipment in accordance with the requirements of the manufacturer and the technical characteristics of the Equipment.

8.1.2. In case of malfunctions caused by fire, flood or other natural disasters.

8.1.3. When detecting mechanical damage, traces of exposure to aggressive environments and high temperatures, as well as the ingress of foreign objects and liquids.

8.1.4. In case of violation of the warranty seals.

8.1.5. When using the Equipment for purposes other than its intended purpose.

8.1.6. ________________________________________________________.

8.2. If, as a result of the diagnostics, no faults are identified or it is revealed that this case is not under warranty, the cost of diagnostics, repairs and transportation costs associated with this case are paid by the Customer.

Contract time. Procedure for amending and terminating the Agreement

9.1. This Agreement comes into force from the moment it is signed by both Parties and is valid until “__”___________ ____.

9.2. The parties undertake to notify each other in writing of changes in details, addresses and other significant changes.

9.3. The Parties may terminate this Agreement by notifying the other Party at least _____ days before the expected termination of the Agreement. The Agreement is considered terminated from the moment one Party receives a notification from the other Party of its unilateral refusal to perform the Agreement.

Final provisions

10.1. All changes and additions to this Agreement must be made in writing and signed by authorized representatives of the Parties.

10.2. This Agreement is drawn up in two copies having equal legal force, one for each of the Parties.

10.3. In all other respects that are not regulated by this Agreement, the Parties are guided by the current legislation of the Russian Federation.

10.4. An integral part of this Agreement is:

— list of equipment (Appendix No. 1).

Details and signatures

Contractor Customer _____ "___________________________" _____ "___________________________" Legal/postal address: ________ Legal/postal address: ________ _____________________________________ _____________________________________ INN/KPP ____________________________ INN/KPP ____________________________ OGRN ________________________________ OGRN _______________________________ Current account _____________________ Current account _____________________ in ____________________________ bank in ____________________________ bank K/ s ________________________________ C/s ________________________________ BIC ________________________________ BIC ________________________________ Manager Manager ______________________/_____________ ______________________/_____________ (full name) (signature) (full name) (signature) M.P. M.P.

What to do if the form is empty or there are mistakes when filling it out?

In such situations, the warranty card is invalid, however, this does not cancel the buyer’s right to free service. For such service, another document must be presented confirming the fact of purchase of the goods and the date of sale. A cash receipt or sales receipt can be considered such a document.

Considering that the law does not in any way regulate the procedure for filling out warranty cards, there are many violations here. The most common ones look like this:

When filling out, indicate the data of the distributor or the official dealer-manufacturer. The fact is that consumers are not required to contact the manufacturer directly for repairs, although this option is not excluded.
The delivery service makes its entries on the already completed coupon. Such edits make the document invalid.
The coupon is not filled out. We noted above that the law does not oblige the seller to fill out this document. However, some stores provide their own extended warranty for the product, receiving additional compensation for this. In this case, a ticket without a signature and stamps is considered a violation.

Important! Even if the warranty card is filled out incorrectly or is missing, the buyer does not lose the right to contact the service center for repairs. By law, this can be done within 2 years from the date of purchase, provided that you have a cashier's receipt in hand.

What you need to know about the warranty card: what does it look like and how to fill it out correctly?

He is not responsible for installation, transportation, or restoration of the product after acts of vandalism, natural disasters, and so on;

the terms of the guarantee cannot be interpreted as the terms of the insurance policy;
the manufacturer of the product does not bear any responsibility for the repair, installation or relocation of an object produced by third-party individuals or legal entities;
all faulty items that were found during warranty repairs are the property of the manufacturer and cannot be returned;
the manufacturer of the product guarantees its replacement in all situations provided for by the Consumer Rights Protection Law.

The product will not be eligible for warranty service in the following situations:

the damage received was caused by improper handling, as well as violation of the installation and operation rules prescribed in the instructions;
received

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What to do if lost

If we consider the situation as a whole, there is no need to worry about the loss of the warranty card. This is due to the nuances of document design. In particular, the law does not give direct instructions to the seller to fill out a warranty card. The legislator only indicates that the transfer of all documents related to the goods is mandatory. In the current wording of Article 456 of the Civil Code of the Russian Federation, the warranty card is not mentioned.

Phone warranty card

You should not buy a mobile phone at a greatly reduced price. They don’t just reduce prices, especially on expensive models.

Experience shows that more often phones with minor defects or those that are inexpensive but are already going out of fashion are put up for sale. Therefore, if you find a significant price difference in identical phone models (at different points of sale), be sure to ask your sales consultant why there is such a difference.3.

Before you buy a phone, like any product, be sure to ask who you are buying it from.

In accordance with Art. 9 of the Law “On the Protection of Consumer Rights”, the seller is obliged to provide the consumer with information about the name of his organization, its location (address) and operating hours. The seller is obliged to place this information on his sign. 4. Having chosen the phone model you like, you need to pay attention to the following points. First, you should pay attention to the product package.

What to do if a fiscal document is missing

Even then, there is no reason to worry. In particular, there is a law that protects consumer rights. If we turn to Article 18 of this bill, we can find out that the absence of a cash register/sales receipt, as well as other documentation certifying the fact of purchase of goods, is not a justification for satisfying the buyer’s claims. This is directly indicated by paragraph 5 of Article 18 of Law No. 2300-1.

However, in this case, the consumer will have to provide convincing evidence that the product was purchased in this particular store. However, the law does not specify a list of such evidence, so the consumer can use any methods to prove his case. For example, invite witnesses or use video surveillance recordings.

Carrying out warranty repairs without presenting the document in question

What to do if there is no warranty card?

Many workshops do not agree to accept a product for warranty repair without a special coupon. In addition, they can refuse even if the coupon is filled out with errors and blots.

Although it is worth noting that the standard form of this document is not established by law.

You do not have a coupon, but you have a check or receipt for payment for the purchase, and the warranty period has not yet expired, feel free to go to the service center and request warranty service.

Note! The service center does not have the right to refuse you, since the presence of a warranty card is not a prerequisite for accepting the product for warranty repair.

If the client has a purchase receipt, the product must be accepted for free service.

What to do if the check is lost?

This situation is already a little more complicated than the previous one. In this situation, you will have to “sweat a little” to prove that you purchased the goods specifically in this store.

The absence of a receipt is not a reason for refusal to provide free repairs (Article 18 of the Law “On Protection of Consumer Rights”).

How can you establish the fact of purchasing a product:

view store surveillance camera footage;
review the sales list maintained by the seller;
based on witness testimony.

Some information can also be obtained by examining the barcode. You can use it to find out, for example, the manufacturer of the product.

We conclude: the absence of a receipt or warranty card should not affect the acceptance of the product for warranty repair.

Other features related to warranty repairs

Here we can highlight three interesting points that the consumer needs to know about.

If the product is sent for service, the warranty period is extended. This is done by the seller or service center where the repair was performed.
In the case when we are talking about the repair of large-sized goods, the seller is responsible for delivery. In this case, the consumer can deliver the product to the service center on his own; he has the right to demand reimbursement of transportation costs from the seller.
In controversial situations, when it is unclear whose fault the goods were damaged, an independent examination is carried out. All interested parties can attend. If the seller’s guilt is proven, the consumer has the right to demand replacement of the product with a similar model. In this case, the warranty period is calculated anew from the moment the product is purchased.

Knowing these features, you can defend your consumer rights when conflict situations arise.

Repair warranty card template

Taking into account the specifics of the product, additional conditions may be determined that must be studied in advance by the buyer. Resolutions of the Government of the Russian Federation dated October 20, 1998 N 1222, dated January 6, 1998) The Service Center’s warranty does not apply to the repair of phones that have been exposed to water or other liquid.

Also, the warranty does not apply to the replaced spare part in such a phone. If the malfunction reoccurs, if the malfunction arose not through the fault of the Customer, the phone is repaired under the warranty of the Service Center, but the warranty period is not extended. Diagnostics is paid and amounts to 50 rubles, out of depending on the maintainability of the device. ISSUANCE OF EQUIPMENT AFTER MAINTENANCE AND PAYMENT FOR REPAIRS Repairs the cost of which does not exceed the threshold cost are carried out without agreement with the Customer (500 rubles). The absence of a receipt is not a reason for refusing to provide free repairs (Art.

18 of the Law “On Protection of Consumer Rights”)

Documents for the provision of services

Agreements, acts, receipts, checks and other regulatory documents required when accepting equipment for repair.

— Agreement. It is concluded with the client when the equipment is submitted for repair.

- Check. An optional document, issued at the request of the customer. Contains bank details and a list of services provided.

— Cash register, sales receipt or strict reporting form. Issued only when paying in cash. If the client pays by bank transfer, a payment document is left, certified by the bank and confirming payment.

— Certificate of provision of services/work performed and invoice (if available). The contractor issues it to the client based on the results of services provided.

Agreement

Regulates the rights and obligations of the parties when providing services. Despite the fact that the law allows the oral form of a contract, written conditions better protect against possible infringements of rights. Based on a written contract, it is much easier to prove your case to the customer and the court.

The agreement is usually drawn up in 2 copies and contains the signatures and seals (if any) of each party.

In our RECEPTION-TO-REPAIR program, the contract is printed automatically when you add an order. The settings provide the ability to edit or add your own template. The contract is printed in one copy along with the Order - work order. The contract is provided to the client, the work order remains in the service center.

Download the contract form “RECEPTION-IN-REPAIR” .rtf / 88 kb Download the contract form for filling out manually .rtf / 78 kb

Check

It is not a mandatory document. It is an agreement in which the Contractor fixes the price of its service and indicates the details for transferring payment. The customer accepts these terms and conditions by paying the invoice amount.

As a rule, an invoice is issued when paying for the order to the Contractor's bank account. Printing of invoices in the RECEPTION-IN-REPAIR program is not provided.

Payment documents

A payment document can be a payment order, a payment request, cash and sales receipts, a strict reporting form. The main purpose is to confirm the fact of payment for the service provided.

When payment is made by bank transfer, the client receives a payment order from the bank. With this document he can confirm that he transferred the funds using your details.

When paying in cash, you must give the Customer a cash receipt, sales receipt or strict reporting form.

Cash receipt

– issued to customers when using cash register equipment.

Everyone who accepts payment in cash is required to use a cash register, with the exception of a few exceptions: - organizations and entrepreneurs with UTII and patent, but then, at the request of the client, a sales receipt or receipt must be issued;

— when providing services to the public from the OKUN directory, checks can be replaced with strict reporting forms (SSR).

Sales receipt

– issued only at the buyer’s request. The form of the sales receipt has not been established, so you can develop your own with the required details: name of the document, number, date, name of the LLC or full name of the individual entrepreneur, INN, goods and services, amount of payment and signature with transcript and position.

Form of strict accountability

– issued instead of a cash receipt when providing services to the public from the OKUN directory.
You can develop any form, the main thing is that the required details are present: name of the document, number, date, name of the LLC or full name of the individual entrepreneur, INN, goods and services, amount of payment and signature with transcript and position.
Please note: forms must be ordered from a printing house or printed using a special service for BSO.

The act of providing services

A document that confirms the provision of the service, its cost and deadlines. The act must be signed by two parties: the customer and the contractor - this is necessary to confirm the compliance of the service provided with the terms of the contract.

Our program provides the ability to print out a Certificate of Completion when issuing a repaired device.

Download the form of the Certificate of Work Completed “ACCEPTANCE-IN-REPAIR” .rtf / 59 kb Download the form of the Certificate of Completion of Work to be filled out manually. .rtf / 56 kb

Warranty card

A document that confirms the Customer’s right to warranty repairs and maintenance of a specific device if there are established grounds. The document is not mandatory. Printed automatically when a repaired device is issued.

If you are an individual entrepreneur providing a service to private individuals, when handing over a device for repair, it is enough to print only the warranty card for the client.

Download the Warranty Card form “REPAIR ACCEPTANCE” .rtf / 64 kb Download the Warranty Card form for filling out manually .rtf / 61 kb

Invoice

This document is required to be issued only by organizations and entrepreneurs that are VAT payers - mainly those who work on the general taxation system. Organizations and individual entrepreneurs using the simplified tax system and UTII are not VAT payers and therefore are not required to issue invoices.

Source: https://priem-v-remont.ru/content/info

Warranty conditions for servicing upholstered furniture

When transporting and storing upholstered furniture in packaging, it must be reliably protected from wetness, dirt, strong shocks, impacts with heavy objects, and falling from any height is unacceptable.

Guarantee obligation

The warranty obligation applies to furniture manufactured by Raduga LLC. The warranty obligation is an attachment to the passport for furniture sets (product) and is transferred with the product and passport to the buyer.

Free service (furniture repair) is provided during the warranty period of furniture, subject to the conditions of transportation, operation and recommendations for caring for furniture.

The warranty period for upholstered furniture is 18 months, upholstered office furniture is 12 months from the date of transfer to the buyer. Paid maintenance is carried out during the service life.

The basis for warranty service is a warranty card and a passport for a set of furniture with a specified date of sale. The warranty card is given to the buyer and must be kept during the warranty period. The completed control coupon must be kept by the seller during its service life.

Claims regarding the appearance of the product, shortages, or non-compliance with the order are accepted only immediately upon receipt of the product. In the future, such claims will not be accepted, all work is carried out only at the expense of the buyer.

Warranty service includes repair work and replacement of defective parts of the product.

Warranty service for customers is provided only upon a written application submitted at the place of purchase of the furniture and subject to compliance with all recommendations given in this passport, in the presence of a warranty card and a passport for the furniture.

Free warranty repairs are not provided in the following cases:

Expiration of the warranty period.
In case of violation of the rules of transportation, delivery, storage.
In case of violation of the rules of operation and care of upholstered furniture.
Damage to the product due to force majeure circumstances (natural events, fire, flood, accidents, etc.).
If there are traces of outside intervention or repair without an examination certificate agreed with the manufacturer.
If traces of exposure to liquids, chemicals, solvents, as well as animal damage and mechanical damage are detected.
Incorrect transformation of models resulting in damage.
Exceeding permissible loads on transformation mechanisms.
Use of products for production purposes.
Damage to the product as a result of changes to its design.

Based on Decree of the Government of the Russian Federation No. 55 of January 19, 1998, furniture is included in the list of durable goods that are not subject to the buyer’s requirement to provide him with free repairs or replacement of a similar product.

Furniture of proper quality cannot be returned or exchanged.

A warranty card is issued upon receipt of the product.

The warranty card must be kept by the buyer and presented for repair along with the product passport.

Furniture defects are not:

Slight variation in shades of upholstery fabrics;
Slight variations in color and difference in the paintwork (decor) pattern;
Small hairline cracks;
Light folds on the facing material of soft elements that appear after removing the load and disappear after lightly smoothing it by hand.

The factory reserves the right to modify products to improve performance without prior notice.

Procedure for filing claims

If you have any comments or complaints about the quality of the furniture, then during the warranty period, contact the store where you purchased the furniture, provided that the rules and operation are followed, and you also have a sales receipt, warranty card and product passport.

Furniture made to order with non-standard configurations or non-standard combinations of upholstery materials is not subject to exchange or return.

Instructions for use and care of upholstered furniture:

It is recommended to operate the furniture indoors with an air temperature of at least +10C and a relative humidity of 60-70%.
When transporting and storing furniture at sub-zero temperatures, it is necessary to keep the furniture in a warm room for at least 24 hours without mechanical stress before using it.
It is not allowed to place furniture in direct sunlight.
Do not place furniture close to heating appliances.
The product should be moved by slightly lifting it above the floor.
It is prohibited to place furniture on its side, back, or on all legs at the same time, etc.
Drag standing furniture across the floor.
In case of violation of the rules for transportation and storage of furniture, the manufacturer is not responsible for the occurrence of wear or damage.
Varnished and laminated surfaces should be wiped with a dry cloth and protected from contact with solvents.
Any liquid that accidentally gets on the surface of the product must be removed immediately; it is not allowed to use soda, powders, or pastes that are not intended for caring for furniture.
When assembling furniture, use the services of qualified specialists. Self-assembly can lead to damage to various parts of the furniture and its mechanisms, their breakdown and reduced service life.
To remove stains from upholstered furniture, you should use special products designed for this purpose.
Installation of sofas with transformation mechanisms is carried out only on a flat surface.
It is not allowed to use the unfolded bed for jumping and other physical exercises.
It is forbidden to stand with your feet in the linen drawer, hold on to it, or store heavy things in it.
The appearance of squeaks during operation of the mechanism and the sound from the contact of rubbing parts is not a defect.
To avoid damage to the furniture covering, we strongly recommend that you use the services of special dry cleaners. IT IS PROHIBITED TO CLEAN FURNITURE COVERS IN HOUSEHOLD DRY CLEANERS!!!
Residual deformations of soft elements within 10% are not a defect (GOST 19917 clause 22.15)
Upholstered furniture is designed for relaxation in sitting and lying positions. It is not recommended to stand with your feet on the product, sit on the armrests, or expose furniture to mechanical stress. Do not exceed the maximum permissible load on the linen box - 10 kg; seat – 70kg for each seat.
Follow the furniture care and operating rules specified in this passport.
It is not recommended to place carpets, rug covers, hard fabric bedspreads, etc. on furniture. Their hard back side can damage the front layer of upholstery fabric.
Periodically (once a year) tighten all threaded connections. During operation, threaded connections become loose, and therefore, for safe operation of furniture, it is necessary to periodically inspect them and tighten all threaded connections.
As necessary, lubricate the rubbing parts of the mechanism. Lubrication is carried out by applying 1-2 drops of industrial oil I20A (sold in hardware stores) to the friction zone of the hinges, followed by removing excess using cotton cloth;
Compliance with all of the above operating rules will preserve the attractive appearance of upholstered furniture and allow you to enjoy its comfort for many years.

Instructions for using the transformation mechanism

The maximum load on the sofa elements is allowed - no more than 90 kg: Exceeding the permissible load leads to breakdown.
To avoid injury to your hands, make sure that your fingers are not between the hinge-folding parts when folding the mechanism.
To avoid breaking the mechanism components, avoid jerking and distortion.
During operation, as the fastening of the mechanism becomes loose, it is necessary to tighten the bolts.
Do not move the bedding box as this may damage the transformation mechanism.

Source: https://www.stolline.ru/materials/technologii/garantiynye-usloviya-obsluzhivaniya-myagkoy-mebeli/