What is GZHI - State Housing Inspectorate: what it does, functions and powers

Main responsibilities of the housing inspection in 2018

What does a housing inspection do? The main responsibilities of any housing inspection include the following:

• State housing supervision and municipal housing control (Article 20 of the Housing Code of the Russian Federation);
• Control over the proper use, repair and maintenance of housing stock;
• Licensing of business activities for the management of apartment buildings;
• Licensing control over the implementation of business activities for the management of apartment buildings;
• Checking the condition of the housing stock;
• Preparation of reports on the condition of the housing stock;
• Preparation of proposals to improve the maintenance of housing stock.
• Coordination of reconstruction and redevelopment of premises in apartment buildings and residential buildings.

Thus, you have the right to contact your local housing inspectorate to resolve issues in the following areas:

• maintenance and repair work
• Monitoring the preparation for seasonal use of municipal equipment;
• Monitoring compliance with standards for the consumption of utility services;
• Compliance with the rules for declaring housing unfit for habitation and transferring it to non-residential.
• Technical condition of an apartment building and communal equipment;
• Operation of an apartment building and adjacent areas.

Powers of MosZhilInspektsiya and its inspectors

The activity of the Housing Inspectorate is to verify compliance with the legislation of the Russian Federation and Moscow during the operation and use of housing stock. The powers of the Moscow Housing Inspectorate and its specialists include coordinating changes in the characteristics of apartment building premises, checking compliance with projects, identifying violations of building codes or rules for the use of facilities. The structure of department officials includes the head of the Moscow Housing Inspectorate, his deputies, and state housing inspectors.

Regulatory acts

The activities and powers of MosZhilInspektsii inspectors are regulated by two main acts:

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• Moscow Government Decree No. 664 Administrative Regulations of State Housing Supervision ();
• Decree of the Moscow Government No. 336-PP Regulations on the Moscow Housing Inspectorate ().

The list of regulations that inspectors will apply during inspections includes legislation at the federal and regional levels. The main document is the Housing Code of the Russian Federation, which contains rules on the rules of operation, use and repair of housing stock. Resolutions of the Moscow Government No. 508-PP and 432-PP with lists of permitted and prohibited work on MKD premises also apply. In terms of liability for identified violations, inspectors can use the Code of Administrative Offenses of the Russian Federation and the Moscow Law on Administrative Offenses.

In simple terms

Uncontrolled construction work and failure to comply with rules and regulations can lead to destruction or damage to the housing stock and a threat to the strength and reliability of apartment buildings. Work on the construction and reconstruction of apartment buildings is supervised by Gosstroynadzor specialists. The powers of the Moscow Housing Inspectorate and its specialists include:

• verification and approval of redevelopment and reconstruction projects in residential or non-residential premises of apartment buildings;
• verification and approval of unauthorized redevelopment and reconstruction in the premises of apartment buildings;
• control over the activities of management companies, issuance and revocation of licenses, prosecution for violation of the norms of the Housing Code of the Russian Federation;
• issuing decisions and acts on the transfer of residential premises to non-residential premises, and vice versa;
• preparation of documents for recognizing apartment buildings as unsafe and unfit for habitation;
• issuing orders and bringing to justice for violations of federal and Moscow legislation;
• other powers specified in Resolution No. 336-PP.

Inspectors from MosZhilInspektsii can conduct scheduled inspections at housing facilities or extraordinary events. The basis for extraordinary inspections may be appeals from citizens, the prosecutor's office, management companies, and other interested parties.

Expert commentary. Almost any change in the characteristics of apartments and non-residential premises of apartment buildings relates to redevelopment or reconstruction. Therefore, most owners or tenants planning serious repairs in an apartment or non-residential premises have to contact MosZhilInspektsiya. Carrying out work without approval may be the basis for issuing an order, collecting a fine, or imposing an obligation to restore the premises to its original condition.

One of the powers of MZhI inspectors is to check the compliance of construction work with MKD

How to write a complaint against a housing inspection?

Any formal complaint consists of three parts:

• In the introductory part, be sure to indicate your personal data (full name, passport details, place of residence, contact phone number) and information about the body to which you are filing a complaint;
• The narrative should briefly describe the situation that gave rise to your complaint;
• In the petition part, you must clearly formulate your requirements (for example, to conduct an inspection or correct violations).

Note! A properly drafted complaint against the actions (inaction) of the housing inspection should not contain words with strong emotional overtones, jargon, obscene expressions or insults.

Grounds for filing a complaint against housing and communal services and management companies

Sometimes the management company does not perform its job duties well. This causes dissatisfaction among residents. If the conflict cannot be resolved peacefully, then it is necessary to file a formal complaint.

But there must be compelling reasons for this, enshrined at the legislative level. Eg:

• an emergency situation occurred on the territory, as a result of which the lighting in the entrance went out;
• garbage removal is not timely, but the management company does not take action to eliminate the problems that have arisen;
• The housing and communal services company or service company refuses to provide the information requested by the resident;
• lack of landscaping of the entrance and local area.

These are sufficient grounds to file a formal complaint. However, there is a nuance - first you need to contact representatives of the management company and report the problem.

If the answer is inappropriate or the request is ignored, then you can first file a complaint addressed to the director. If there is no feedback, send complaints to supervisory authorities.

Where to complain about the housing inspection in 2018?

Based on practice, we can safely say that the most effective method of influencing the housing inspection is to file a complaint with the prosecutor’s office:

• Address of the Moscow City Prosecutor's Office: 115184, Moscow, st. Novokuznetskaya, 27
• Telephone:, 951-37-46
• Official site: genproc.gov.ru
  

  Go to the website genproc.gov.ru to leave an electronic complaint>>>

In accordance with the provisions of Art. 22 of the Federal Law of January 17, 1992 N 2202-1 “On the Prosecutor’s Office of the Russian Federation”, when performing the functions assigned to him, the prosecutor has the right:

• Freely enter the territory and premises of organs ;
• Demand access to their documents and materials ,
• Verify compliance with laws in connection with received information about violations of the law;
• Call officials and citizens for explanations regarding violations of laws .

If the prosecutor's office finds violations, the prosecutor or his deputy can protest legal acts that contradict the law, or go to court with a demand to declare such acts invalid.

Complaints to the housing inspection began to be considered faster

Thanks to the automated system, citizens' appeals to the inspectorate are now immediately sent to the management company about which they are complaining. After this, the management company has the opportunity to fix the problem within three days and avoid inspection.

50% of applications received by the State Housing Inspectorate (GHI) are now considered within 10 days. The head of the inspection, Diana Goncharova, spoke about this at an off-site meeting of the regional government. This is truly a big step forward. After all, previously most requests were considered within a month. This led to the fact that if, for example, the owner of an apartment complained in February that the management organization or the HOA had stopped removing snow in the yard, then by the time the inspectors arrived, the snow might have already melted.

As it turned out, the system of rapid response to citizens' appeals (SRPR) helped to make the work of the Civil Housing Inspectorate more efficient. Diana Goncharova reported that the housing inspectorate entered into agreements to work with this system with 146 management organizations (54 of them in municipal districts and urban districts, except Voronezh) and 15 homeowners associations that service 6,050 apartment buildings.

After registration in the system, a request to the inspection enters the SIS module (if it corresponds to 26 thematic categories) and within one working day is sent to the personal account of the management organization or HOA - for a prompt response and elimination of existing problems. The system determines the management company automatically - based on the address of the applicant.

Within three working days, the management organization or HOA takes measures to eliminate the problems identified in the appeal and places information and supporting documents in the SIS (for example, work completion certificates signed by the applicant, photographs with geolocation data, administrative letters to settlement centers about recalculation, etc. .).

Accordingly, the housing inspection, based on the information received, either provides the applicant with a response to eliminate the violations, or initiates an unscheduled inspection if the violation is not eliminated.

Since April 20, the SIS system has sent 1,698 requests to management organizations and homeowners' associations. According to the housing inspectorate, for 1,612 of them, measures were taken within three days to eliminate the identified problems, and only the problems described in seven complaints were not eliminated on time.

At a meeting of the regional government, Diana Goncharova said that this year a mobile application for the AIS GZHI will be developed. It will allow you to receive photos of objects and video recordings in real time and without the possibility of distorting information about date, time and location. The application will allow you to register the results of an on-site inspection directly at the site. It is planned to equip housing inspectors with portable video recorders, which will make it possible to record violations, upload materials to the AIS of the State Housing Property Inspectorate and use them not only as evidence in courts, but also to ensure transparency of the actions of the inspectors themselves.

Housing inspection hotline number - 212-59-44.

How to properly file a complaint against a housing inspection?

You can submit a complaint to the prosecutor's office in any way convenient for you:

• In person (at an appointment with the prosecutor or through the prosecutor’s office);
• By mail (by registered mail with a list of attachments and acknowledgment of delivery);
• Through a special box “For appeals and applications” (available in every department of the prosecutor’s office).

The period for consideration of such a complaint is 30 days from the date of its registration (Article 12 of the Federal Law of 02.05.2006 N 59 “On the procedure for considering appeals from citizens of the Russian Federation”).

Advantages and disadvantages of filing a complaint with housing and communal services through State Services

Filing a complaint against housing and communal services through State Services has the following advantages:

1. The application is submitted remotely. The applicant does not need to visit special authorities, which saves a large amount of time resources.
2. Lack of bureaucracy. To apply, you must fill out a form. The document is filled out electronically, which avoids bureaucratic processes.
3. Site efficiency. The applicant is guaranteed to receive a response from the housing inspectorate within the time frame established by Russian legislation.

Before filing a complaint against the management company through the State Services portal, a person needs to register an account. This is the main disadvantage of this method of submitting an application to the housing and communal services. When registering an account, the user must provide the following information:

• FULL NAME;
• Contact information;
• floor;
• Date and place of birth;
• series and number of the Russian passport;
• SNILS number;
• taxpayer identification code (indicated voluntarily).

  

Please note! If a person does not fill out all the fields, he will not have access to the full list of services.

After registration is completed, the user will receive an email with a confirmation code. To access your account, you must create a password consisting of Latin letters and numbers.

Functionality of the federal web resource

The federal portal of state and municipal services is gradually becoming the most important and sought-after information resource for Russians. This trend is due to a number of factors:

• the need to have an account to receive various social and other services;
• the ability to identify and gain access to other Internet resources (for example, the official websites of the Federal Tax Service, the Ministry of Internal Affairs of the Russian Federation, the Pension Fund of the Russian Federation, etc.) through the portal of state and municipal services;
• Receiving government services in electronic form significantly facilitates and simplifies the lives of citizens.

If a Russian has registered on the portal once, he can use the following services if necessary:

• get a voucher to see a doctor for yourself or someone close to you;
• apply for important documents (general civil or foreign passport, SNILS, Taxpayer Identification Number, driver’s license, etc.);
• obtain a license to receive, store and use hunting or rifled weapons;
• register the purchased vehicle;
• file a complaint with the housing inspectorate (through the “State Services” the function of pre-trial appeal of low-quality or unreceived services is available);
• obtain information about existing tax debts, traffic police fines, etc.

How to register on the site

The registration procedure on the federal portal is carried out according to the following algorithm:

1. Go on the website .
2. Click the “Registration” button on the main page.
3. Specify the user's first and last name, mobile phone number and email.
4. Create a strong login password (the system makes hints and will not accept a password that does not meet security requirements).
5. Confirm the action using a digital code (sent via SMS to the specified phone number).
6. Complete your user profile. At the first stage, you need to pass a verification of your passport data and SNILS number.

Important! Verification of the user’s personal data is carried out thanks to interdepartmental information interaction, so it can take from 5 minutes to 24 hours.

How to verify your account

Most of the services presented on the federal portal are available only to users with a verified account. This means that a citizen, after registration, has undergone the identification and authentication procedure in one of the following ways:

1. Through MFC. You need to visit the nearest multifunctional branch and write an application for account confirmation indicating a contact phone number and email. You will also need to provide the MFC employee with your passport.
2. Through the online banking system. Authorized clients of Sberbank, Post Bank, Tinkoff Bank can undergo the identification procedure remotely. To do this, you must be connected to the online banking of your financial institution.
3. Using an electronic digital signature (EDS). If a citizen has previously received an electronic signature, he can use it to certify his personal data presented on the State Services portal.
4. Through Russian Post. The user must order receipt of the secret code by mail. When receiving a registered letter, you will need to provide your passport and enter the code on the portal.

other methods

In addition to State Services, there are other channels through which you can complain. For example, the RosZhKH resource, created by the anti-corruption fund. Its tasks include monitoring the work of companies servicing public utilities, as well as transferring citizens' appeals to the competent authorities. First, a general topic is selected, after which the request is specified, and after specifying personal data, you can complain, but a claim cannot be filed on the Internet.

In Moscow, you can select the “Our City” website, which is essentially an electronic book of complaints, there is a form where a problem area is selected, for example Dolgoprudny, a company, the problem is described and the application is sent. The appeal will be processed for no more than 8 days, after which the authorities will give an official response.

This is interesting: I have been married to my wife for 11 years

Interesting! For other regions, there is the “Uprava” service, where application templates are available, which are then submitted to the official Internet reception offices of government officials.

All these resources work in an online format, so the time spent is greatly reduced. Some sites provide clear guidance on actions related to citizens' struggle for their rights, for example, if pests live in the basement, the Angry Citizen resource will recommend:

• submit an application to the Criminal Code by telephone;
• collect evidence;
• draw up a complaint from a group of residents;
• if there is no action, contact the authorities that control the activities of the management company.

Home page of "Angry Citizen"

Other ways

There are other services and facilities for filing complaints against a service organization. For example, the following are required to accept and consider an appeal:

• in Rospotrebnadzor;
• in the housing inspection;
• in municipal authorities;
• in the prosecutor's office;
• in a court.

The choice of organ depends on the violation and the severity of its consequences.

In addition, a special application has been developed for complaints about housing and communal services - RosZHKKH. It contains ready-made claim forms, in which you only need to enter your passport details and information about the management company.

The online project “Angry Citizen” works on a similar principle. It is equipped with a search in the database of typical problem situations. After the applicant details the violations in the housing and communal services sector, his application will be sent to the address of the competent authority.

Please note that before filing a complaint, it is advisable to try to come to a peaceful agreement with the Criminal Code by writing a complaint addressed to it.

How to leave a complaint on State Services: complain to the portal

Most often, users are interested in how to leave a complaint on State Services:

• For housing and communal services, for a management company;
• To the prosecutor's office, traffic police;
• To the doctor, to the tax office, to the Russian Post;
• To bailiffs, to Rospotrebnodzor, to the Labor Inspectorate;
• In FAS and in GZHI (State Housing Inspectorate).

Thus, you can now complain about the State Services portal, that is, file a complaint about poor quality provision of public services online. That is, today citizens do not need to contact the authorities in person; it is enough to leave a complaint on the State Services portal.

I ask you to conduct an analysis of the registration process of citizens of the Petrovsky district of the Tambov region on the public services portal by the administration of the Petrovsky district (Tambov region, Petrovsky district, village Petrovskoye, st.

International, 25a.) The administration systematically falsifies registration in order to artificially increase the percentage of citizens registered on the portal: having access to personal data of citizens without their knowledge and using administrative pressure on administration employees and public sector employees, forcing them to contribute to deception, it removes users and restores them to the system, thereby increasing the percentage of registered ones. I consider this procedure illegal and violating the rights of citizens, since my personal account has been deleted more than once without my knowledge (2016, 2020).

I was forced to look for registration centers while in another city, because I urgently needed to use the site, but I found myself blocked. System support provided information that my profile had been deleted.

I did not consent to these procedures - this is fraud. Every time I go to the government services website, I am afraid that I will be deleted again.

I consider the percentage of registered citizens of the Petrovsky district to be inconsistent with real indicators. I consider it necessary to punish system administrators and those responsible for registering citizens on the public services portal in the Petrovsky district administration in accordance with current legislation.

Yes, this is crap and not an application, for everything you have to pay these creatures a state fee, even to come for an appointment, first register on the portal and pay, then when you come there they will register you. Fuck your payment. Fuck you.

Enrollment in kindergarten Terms of service provision: On the day of application Cost of service: The service is provided free of charge. How to get the service? • • in electronic form it is possible not only to form an application, but also to track the child’s place in the queue; • • enrollment in kindergarten is possible from the moment the child is born; • • when submitting an application, you must indicate the desired year of enrollment, the availability of the right to preferential enrollment, the specifics of the group and select up to 3 desired preschool educational institutions at the child’s place of residence.

Fill out an application Select the type of service received Electronic service Personal visit Fill out the application electronically and wait for the results of its verification In the electronic application you will need to enter the data of the following documents: • passport of the parent or legal representative; • a document confirming the right to represent the interests of the child (if the applicant is not a parent); • child's birth certificate; • a document confirming the benefit to parents (legal representatives) for the priority or priority provision of a child with a place in a preschool educational institution; • a document confirming the need for enrollment in a health-related group (if necessary); • conclusions of the psychological, medical and pedagogical commission for registration in compensatory groups (if necessary). 1 Receive a notification that a child has been placed in a queue for enrollment. You can track the queue on the portal 2 Receive a notification that a child has been sent to a preschool educational institution You will receive a notification using the contact information you provided in the application

Kurbatova Natalya Viktorovna, please tell me, were you not reinstated in the queue on the date when you submitted your application for government services? I also found myself in a similar situation and there is no one to blame, as a result, placement on the queue for kindergarten is due 2 years and 3 months from the date of filing an application for public services ((((

Sometimes state or municipal institutions, including management companies, fail to fulfill their direct responsibilities due to the negligence of employees or indifference to consumers. From such actions or, in most cases, inaction, ordinary citizens, owners of residential premises who regularly pay out of their own pockets for housing and communal services, primarily suffer.

You shouldn’t turn a blind eye to the rudeness or laziness of utility workers; submit an official appeal. In this article we will look at how to write a complaint against a management company on the State Services portal.

When to complain

The complaint is written arbitrarily, since there are no special requirements for registration. It is important to reflect the essence of the controversial issue and clearly define where exactly it should be directed. Indicate what actions of certain employees caused indignation:

• poor-quality cleaning of premises or local areas;
• the plumbers or electrician failed to do the job;
• garbage is not collected or collected at the wrong time;
• the emergency situation was not eliminated in a timely manner;
• Housing and communal services workers were rude when contacted.

When drawing up an application, it is important where exactly to send it.

For example, for a management company. Such a document is drawn up in the name of the management company itself or its management. State the reasons in detail, indicate the consequences or damage caused as a result of certain actions. After that, write about requirements that can eliminate or compensate for the situation that has arisen.

Now we will tell you how to file a complaint with Rospotrebnadzor through Gosuslugi. Rospotrebnadzor is a government body that deals with the provision of utility services by all management companies. The reasons for contacting this authority may be the following:

• unsatisfactory operation of the home heating system;
• illegal actions of the management company in relation to the property of the house;
• licensing the activities of the management company.

The appeal has a free form. You write that you pay all utility bills on time. The names of the company employees who caused your application. You can attach any documents, photographs and receipts indicating unplanned expenses to your complaint.

A complaint against the management company can also be sent to the housing inspectorate. The competence of the State Housing Inspectorate is to check the technical condition of houses, their maintenance, as well as the procedure for holding timely meetings of owners. Such a claim is made at State Services if:

• violations were identified when registering the powers of the management company;
• violations of home maintenance standards and rules;
• inadequate preparation for the heating season.

When making a complaint, it is necessary to indicate a violation of the rights and legitimate interests of certain residents. The claim must include a request for restoration of the violated rights and interests of these citizens.

Now as for how to file a complaint with the prosecutor’s office through State Services. The Prosecutor's Office of the Russian Federation monitors the implementation and compliance with absolutely all laws. The services provided by management companies are also regulated by law. Filing such a complaint will entail an inspection of the management company. The reasons for filing a claim with the prosecutor's office may be:

• regular errors when calculating utility bills;
• imposing additional paid services that do not relate to utility bills;
• inaction of management in response to regular complaints;
• the actions of the management company go beyond its own powers.

In such a complaint you need to write what caused the offense and reflect all the requirements. Documents confirming the essence of the complaint must be attached to the application. If necessary, copies of certificates from the clinic if damage to health has been caused.

The legislation provides for a period for consideration of such claims, after which the prosecutor's office will give a reasoned response on the possibility of responding to the complaint.

The most difficult but effective method of protecting violated rights is a complaint to court. Legal action based on such a statement can seriously worsen the reputation of the management company. Such a claim is made in the following situations:

• violation of the contract for the management of the house by the company;
• unlawful actions of the management company caused significant damage to the consumer;
• other possible ways to restore violated rights have been exhausted.

A judicial application requires the validity of all the claims made in the document. The complaint must be accompanied by copies of documents confirming the essence of the stated claim, as well as copies of receipts for payment of state fees.

An equally important document would be filing a complaint with the police or administration.