If there are a lot of requests to our service and it takes a long time to open the required result, then try clicking the “Search by district” link.
Next, select your district, then the street and the desired house number (with such a search, the load on our site will be much less and you will get the desired result faster). And finally, if you entered the full address of your residence, but the schedule for turning off the hot water for your home did not appear, then most likely your water will not be turned off. Hot water shutdown in 2020:
- Start entering your address in the box below.
- A list of similar addresses will appear.
- Click on the list that appears and select the house you need.
- Due to the large influx of visitors, the service can sometimes freeze. So, come back a little later.
All data for our service is provided by the official water supply service provider in the capital, PJSC MOEK (website moek.ru).
Why is hot water turned off at all?
Every May in Moscow is marked not only by long holidays, bright sunny days and trips out of town for barbecues, but also by the start of planned hot water outages. The most unpleasant thing about all this is that it is not always possible to plan a vacation or a trip to visit parents in another area of the city/in the Moscow region during such a shutdown. Because utility companies can indicate one date for turning off water in an advertisement, but actually begin repair work in 1-2 weeks. The Moscow United Energy Company (hereinafter referred to as MOEK) explains such disruptions in the outage schedule by too large a volume of work and the unpredictability of the duration of repairs in a particular area. In other words, if repairs in a neighboring microdistrict are delayed, there will simply be no free labor left for yours. Accordingly, shutdown plans will shift, about which, according to the old Russian habit, no one will be warned. It’s a shame, it’s a shame, but at the moment no one is managing to change this system.
Author: Roman Bannov. License: CC-BY-SA-4.0
Prevention is everything. In fact, there is no way to do without it, since only preventive maintenance will be some kind of guarantee that you will not be left without hot water in your apartment in winter. Utility workers from Mosvodokanal are carrying out all the necessary hydraulic tests, which make it possible to detect in which places the central communications have narrowings (the pipes are simply clogged) and where the pipeline needs to be repaired. After identifying “weak spots” in the pipeline, specialists will be able to carry out local insertion repairs at your residential address.
Anna Flotilina
Specialist of the Moscow water use department
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In the north of Moscow, there are more problems with central water supply lines due to the damp, swampy terrain of these areas. Pipes here deteriorate faster and are highly susceptible to corrosion. For several years now, capital work has been underway in this part of the capital to lay new pipes and provide them with polyurethane foam insulation.
For reference:
water supply pipeline systems laid in the 70s were insulated manually by repairmen. They need to be changed a long time ago. However, as of mid-2020, such replacement was carried out only on 47% of all water supply lines in the city. The work continues and will continue for many more years.
Procedure for appeals when water supply is turned off in the city of Moscow
Below are the contact numbers of authorities that can help citizens in the event of a cold or hot water outage. In addition, residents of houses can receive information about planned outages and their duration.
Dispatch service of the city of Moscow
According to experts, as a first step, you can contact the Unified Dispatch Center (UDC) in Moscow by phone number: +7. When applying, a citizen must provide personal information and residential address, as well as the essence of the appeal or complaint.
After this, the citizen will be connected to the Call Center specialist responsible for this area. To obtain information more quickly, residents of the building can access the Moscow House portal service on the Internet and, by indicating their address, receive information about the telephone number of the dispatch service of the Management Company responsible for the service. The sequence of working with this portal is as follows:
- go to the website of the Houses of Moscow portal;
- indicate the address of the house in the search bar and start searching;
- in the information about the house that appears, select the field about the management company;
- The uploaded information will indicate the contact number of the dispatch service of the service organization and reception hours.
Dispatch service of the city of Moscow for housing and communal services
Using the contact number, you can contact directly the Dispatch Service of the city of Moscow for housing and communal services issues. In addition, the website of the city administration Mos.ru (address: https://www.mos.ru/) contains contact information for public utilities, including Mosgaz, Mosvodokanal and others.
Filing a complaint
If there are reasonable claims from residents regarding compliance with cold or hot water supply standards, a complaint should be filed against the actions of utility services and their responsible persons. First of all, you should complain to the management organization servicing the house. You can then file a complaint with the local administration. If you have Internet access, you can submit a complaint electronically through the State Services portal. In addition, it is possible to contact Rospotrebnadzor, which is responsible for the quality of services provided to citizens.
In the event of a gross or systematic violation of the quality and timing of the supply of cold and hot water, citizens can bring the prosecutor's office to this issue. Particular weight will be given to the submitted application by the presence of a collective complaint, to which previously sent appeals can be attached.
Inaction on the part of the Management Company regarding the issue of illegal water shut-off may serve as grounds for residents to appeal to the courts, including for the recovery of moral damages or harm to health.
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Separately, it is worth noting that each owner, making payments for the use of hot water, has the right to receive hot water, and not slightly warm water, and also one that meets strict hygienic standards for cleaning and composition.
Watch a video about turning off water:
Old pipes cause long outages
Not only Moscow becomes hostage to utility companies in the summer: the same situation occurs in many cities and regions of Russia. In some cities, people have to “heat pots and bathe in basins” throughout the summer. In many ways, the duration of outages depends on the degree of wear of pipes in a particular area or city. The more modern the local heat supply infrastructure, the less you will have to suffer from the imperfections of the system. The duration of outages, as a rule, is agreed upon by representatives of local authorities represented by Mosvodokanal, which draws up special schedules depending on the address of residence.
Author: Roman Bannov. License: CC-BY-SA-4.0
The regulations of the Sanitary and Epidemiological Station, valid today, require utilities to adhere to deadlines. According to the rules, apartment buildings can be left without hot water for up to two weeks. However, if there are indications for serious repair work or a complete replacement of pipes, no one pays attention to these deadlines. The only thing they will do for you is recalculate the payment for hot water (if there are no meters).
Is it possible to refuse heating in an apartment?
Now I would like to talk about tariffs for centralized heating of an apartment.
after all, this is one of the most expensive services. Central heating is a service that is provided to you for a fee.
According to Russian legislation, no one has the right to impose services, it follows that we have the right to refuse this service. What needs to be done in order to refuse centralized heating, for this you need to write an application to the management organization (homeowners association, housing office or something similar) and, at your own expense, dismantle the heating radiators and additional fittings installed on you.
But what about in practice? You are not the only one living in an apartment building, and turning off the heating system in one apartment can have consequences for other residents.
When your pockets are empty, everyone feels bad
Implementing a repair program that would allow replacing all pipelines in Moscow with modern ones is quite difficult - the amount of funding is not always sufficient even for routine repairs. To maintain the operation of heating networks, you need a sufficient amount of funds, but they are not there. The most unpleasant thing is when the lack of money is discovered during the repair process: because of this, hot water may not appear in the taps for more than a month.
Author: Roman Bannov. License: CC-BY-SA-4.0
Due to lack of funding, heating networks in many areas of the capital are not being updated. Current repairs and preventive maintenance do not completely overcome the degree of pipe wear. During hydraulic tests, the consequences of negligently performed work in the 90s often come to light. This issue is being acutely raised today at meetings of the Moscow City Council and Mosvodokanal. So the current increase in prices for housing and communal services may not be the last.
Centralized hot water supply systems
In addition, there may be such a situation, for example, the residents of a five-story building located on the same riser went to work during the day, the water in the riser was cooling down, and suddenly one of the residents on the fifth floor needed hot water. After turning on the tap, you will first have to drain all the cold water from the riser, wait for warm, and then hot water - this is an excessively high consumption.
Therefore, hot water supply pipelines are made in a loop: water is heated in a boiler room, heating unit or boiler room and supplied through the supply pipeline to consumers and returned back to the boiler room through another pipeline, which in this case is called circulation. A two-pipe hot water supply system consists of two risers, one of which supplies water, the other drains it.
It seems that no one simply noticed her words, but the common people, despite poverty, hunger, and many heard her. Your journey angered her.
She turned away from me depends when the door swung open and the rest. No, talk about it. You are one of those who were considered refusals of hot water supply. These, the current ones, are constantly chattering about freedom. He is widely refusing hot water supply.
He pointed to the farmhands working to cover them. They knew each other, at first.
Pros and cons of turning off hot water
Let's try to analyze all the positive and negative aspects that arise when there is a disconnection at your address. There really aren't that many of them. And what’s most surprising is that there are much more advantages (at least if you look at this problem from the side of city authorities). If you do not agree with this point of view, you can express your personal opinion in the comments to this publication.
Pros:
Creates minimal load on the pipeline
It becomes possible to carry out major pipe repairs
Significant water savings occur
For city residents, there is an opportunity to begin hardening the body
No need to adjust water temperature
Preventative maintenance is carried out strictly according to schedule
Minuses:
Lack of comfort for citizens
Cold in apartments
No opportunity to swim
High humidity in rainy weather
Many repair companies are not ready to make large-scale investments in projects to modernize the city's municipal infrastructure also because the authorities are trying to contain too sharp increases in prices for housing and communal services, fearing public dissatisfaction. At the moment, problems with the lack of hot water in the summer can only be avoided by apartment owners in some new buildings in the city, which have their own boiler houses and are not dependent on central heating networks.
Is it obligatory to warn about disconnection?
Housing office employees are required to warn about the shutdown of hot water and post template notices on the streets and entrances if:
- there will be a planned shutdown, 30 days in advance;
- residents are in arrears, and staff must provide advance notice, issue a warning receipt, and make concessions if the resident promises to repay the debt and begins to partially pay for services within the agreed time frame.
According to the Decree of the Moscow Government, it is prohibited to shut off the water supply and access to cold water in houses, unless, of course, the case is not an emergency, for example, the sewer is clogged, and it is necessary to turn off the water throughout the riser in order to avoid flooding of neighbors and the lower floors of the building.
If the reasons are different, then residents must be notified about turning off the water. Only a water utility can shut off without warning and only in special cases.
