The procedure for considering citizens' appeals in the system of the Ministry of Internal Affairs of Russia

A complaint is a written (oral) appeal from the population or a legal entity, which contains a request for the protection or restoration of violated rights, freedoms, and interests. As established, a complaint can be addressed to a specific authorized government agency, local government body and their authorized officials.

The appeal can be individual (from one person), collective, as well as primary and secondary. Repeated complaints are submitted to the Ministry of Internal Affairs for the purpose of appealing against previous decisions, actions, or inactions of officials. In this case, a unified procedure for submitting appeals, considering them and preparing a response is applied.

A somewhat similar type of address in terms of purpose is a statement. By application, citizens can make a request for assistance in realizing their rights. By submitting an application, you can also report violations of the law, criticize the work of government agencies or their officials.

The Ministry of Internal Affairs, within the framework of its powers, accepts all types of appeals from the population sent in any acceptable way

In addition, citizens can sign up and come to a personal meeting with the leadership of the Ministry of Internal Affairs. As is customary, the management team receives citizens strictly according to the approved schedule. You can also leave a written request at the reception with authorized officials.

Oral complaint at a reception with the senior staff of the Ministry of Internal Affairs

You can make an appointment at the Reception Office of the Ministry of Internal Affairs. Here you can find out how to correctly write a written complaint, how to challenge the decision (illegal actions, inactions) of specific officials, how to get an appointment with the leadership of the ministry, and other issues. It should be noted that in matters of appeal, the central office is addressed to (clause 202, part 11 of the Instructions):

1. To the first deputy minister and deputy ministers, if we are talking about a complaint against officials of departments (including the main ones) and departments.
2. To the heads of departments, if they challenge the actions (inactions) of employees of territorial bodies of the Ministry of Internal Affairs.

During the reception, the citizen has the right to verbally state the essence of the claims, make a request, and ask questions. If an oral appeal does not require verification, then the answer, subject to the consent of the citizen himself, is given immediately. At the request of the applicant, it can be drawn up and submitted in writing.

If an oral appeal requires verification, the citizen is asked to write a written appeal, which is then registered and considered in a general manner with the only difference being that it is marked “Accepted at a personal reception.”

Audio and video recording equipment may be used during management meetings. Records are made for the purpose of protecting the interests and rights of citizens. Visitors must be notified about this.

Long service pension in the Ministry of Internal Affairs system

Pension provision for employees of the Ministry of Internal Affairs, the National Guard, the Federal Penitentiary Service and the State Fire Service is regulated by the same standards as pensions for military personnel - this is the Law of the Russian Federation No. 4468-1 of February 12, 1993. That is, law enforcement officers have the right to a pension based on length of service, and in two options:

• those who on the day of dismissal from service had 20 years of service or more;
• those who were dismissed from service due to health reasons, age limit or reduction, but have at least 12 years and 6 months of service, a total work experience of 25 years or more (calendar), and have already reached 45 years of age .

In accordance with the law, the size of pensions of employees of the Ministry of Internal Affairs and other law enforcement agencies is determined. So, this pension cannot be less than the social pension, and the calculation procedure is as follows:

• upon dismissal due to length of service of 20 years or more : 50% of salary plus 3% for each year of service over 20 years (but not more than 85%);
• upon dismissal with a length of service of 12.5 years or more and a total length of service of 25 years or more : 50% of the salary for a total length of service of 25 years plus 1% for each year of total experience beyond this.

Moreover, the amount of monetary compensation in this case consists of the official salary, salary according to rank and allowances (including for length of service), the total amount of which is then multiplied by a reducing factor.

The reduction factor in 2020 is 73.68%. Initially, in 2012, it was set at 54%, and then it was supposed to rise annually by 2%, but in fact it is raised literally manually - by different values ​​and not every year.

The length of service itself includes years of direct service and some other periods. For example, for employees of the Ministry of Internal Affairs, the length of service includes the period of study - no more than 5 years and according to the ratio “1 year of study = 6 months of service.” If the service was in the regions of the Far North and equivalent areas (and in other territories with unfavorable conditions of service), the length of service is calculated at a preferential rate - each calendar year of service gives an increase in length of service.

Pay and pensions also increase by the regional coefficient - and if a pensioner has served for at least 15 years in the Far North or at least 20 years in equivalent regions, the increased pension will remain when moving to another region.

Is it possible to write an online complaint to the Ministry of Internal Affairs?

An electronic complaint is sent through the Online Reception on the website of the Ministry of Internal Affairs (https://mvd.rf). It can also be addressed to the leadership of the ministry.

The Ministry of Internal Affairs of the Russian Federation draws attention to the fact that you can also submit a complaint (or application, proposal) to any territorial body of the ministry. A complaint can be addressed to the boss in accordance with the generally established procedure.

Ministry of Internal Affairs of the Russian Federation.

You can appeal a decision made by an authorized official of a unit by submitting an electronic complaint to the leadership of the Ministry of Internal Affairs. Decisions of the head of the Ministry of Internal Affairs are appealed to higher authorities of the Ministry of Internal Affairs.

The principle and procedure for applying is identical in all cases. Received written or online complaints are considered by authorized persons using the following standards:

1. Federal Law of the Russian Federation No. 59 dated 02.05.2006.
2. Instructions on organizing the consideration of applications, hereinafter referred to as Instructions (the document was approved by Order of the Ministry of Internal Affairs No. 707 of September 12, 2013).

Upon receipt of a complaint, it is processed and registered, usually within three days, and then a decision is made regarding the application of the procedure for its consideration. After consideration, the applicant is given a substantive response in written or electronic form.

Example 1. Submitting a complaint to the head of the territorial unit of the Ministry of Internal Affairs in the Moscow region through the website

To go to the website of the Main Directorate of the Ministry of Internal Affairs for the Moscow Region, you need to type: “50.mvd.rf”. Further, all operations (filling out, sending the form proposed for the complaint) are performed directly on the regional page.

Sample complaint to the Minister of the Ministry of Internal Affairs

There are no strict standards for written complaints to the Minister of Internal Affairs. Each appeal is drawn up in any form. The letter can be either typed on a computer or written by hand.

According to the instructions “On the organization of consideration of citizens’ appeals to the Ministry of Internal Affairs of the Russian Federation” dated 09.12.2013 No. 707 and Federal Law No. 59 of 05.02.2006 “On the procedure for considering citizens’ appeals”, the complaint must be written briefly, clearly, concisely, in compliance with the norms of business correspondence and must contain the following information:

• indication of the addressee (Minister of Internal Affairs of the Russian Federation V.A. Kolokoltsev);
• Full name and postal address of the sender;
• essence of the problem;
• supporting documents or copies thereof (if available);
• signature, date;
• list of supporting documents.

Complaints from privileged categories of the population have priority.

Returned without fulfillment:

1. Anonymous complaints or appeals with incomplete/inaccurate contact information of the applicant.
2. Letters appealing court decisions.
3. Complaints containing threats and obscene language.

According to Federal Law No. 59 dated May 2, 2006, a complaint must be registered within 3 days from the date of its receipt. The response to the appeal is given within 30 days from the date of registration and is sent to the applicant’s email or postal address. If the resolution of the issue does not fall within the competence of the Minister of the Ministry of Internal Affairs, then the complaint will be sent to the appropriate body or official within 7 days, of which the applicant will be notified in writing.

Attention! The Ministry of Internal Affairs focuses on the inadmissibility of abuse of the right to appeal to government bodies. If, as a result of the inspection, it turns out that the facts stated in the complaint to the Minister of the Ministry of Internal Affairs were fictitious, then the sender may incur criminal and administrative liability!

How to submit an online complaint to the Ministry of Internal Affairs: sequence of actions for the applicant

The electronic form on the official website of the Ministry of Internal Affairs is located in section. “For Citizens”, etc. “Receiving requests” (see initially the main menu). Before filling it out, the applicant will be asked to familiarize himself with information about working with electronic appeals from the public. After reading it, you need to confirm that you have read it and click on “Submit an appeal.”

When filling out, it is important to indicate all the necessary information in the fields marked with asterisks (which are required). In the form that opens, you will first need to select “your” recipient from the list provided. The applicant must write down about himself: “individual”, full name, citizenship, place of event (own region), address for response.

Key point: you need to fill out the “Text of appeal” field correctly (state your complaint, claims, demands). Thoughts should be expressed concisely, clearly, without vague phrases that are not relevant to the matter. The text should not contain insults, obscenity, or threats.

You can attach supporting documents with materials in files to the text of the message. Finally, you need to write down the code from the picture and click on “Send request”.

Write to the Minister of Internal Affairs on the website

On the official website of the Ministry of Internal Affairs of the Russian Federation www.mvd.ru there is a virtual reception, with which you can send an electronic complaint to the Minister of the Ministry of Internal Affairs Kolokoltsev.

How to do it:

• follow the link https://xn--b1aew.xn--p1ai/request_main;
• o, then click “Continue”;
• carefully read the information regarding filing a complaint and select “Submit a complaint”;
• In the window that opens, fill in your full name, contact information and describe the essence of the complaint in the special field.

Attention! The maximum text volume is 2000 characters. If the complaint exceeds the allowed size, it must be compiled in a text editor and attached to the online form as a file.

Mandatory information to include in the complaint

There is no standard form for complaints sent to the Ministry of Internal Affairs. Therefore, its written (as well as electronic) version is compiled arbitrarily, taking into account the requirements that are indicated in clauses 21-23, part 4 of the Instructions. If the applicant's surname and postal (electronic) address are missing, no response to the complaint will be given.

The text of the main part of the complaint (written, electronic) must contain a description of the situation, claims and their justification. If you disagree with specific actions (decision), you must explain your position, indicate the reasons, refer to the law, facts, and available evidence.

The applicant has the right to attach documents and materials that support his arguments to both a written and online complaint. When filing an online complaint, the evidence can be submitted electronically or in writing.

Peculiarities of consideration of complaints in the Ministry of Internal Affairs according to the Instructions

Registered claims are reviewed within 30 days. If necessary, this period is extended for another 30 days, and the applicant is notified about this. Please note that all additional documents submitted by the applicant, as well as requests and letters regarding his complaint are subject to registration.

During the consideration, the authorized official may invite the applicant for a conversation and request additional data and documents from him. Interaction with the applicant is carried out through the contacts specified in the complaint. For example, by phone. In turn, the applicant has the right to refuse the request. Then the answer will be provided to him after consideration based on study and analysis of available documents.

The process of considering a complaint is different in that every argument, every argument of the applicant is checked. If his lamentation and the facts presented in it are truly justified, appropriate measures are taken to restore the violated rights of the applicant. If his arguments are unsubstantiated, then the groundlessness of the complaint and the procedure for appealing the decision taken on it are explained.

A different outcome cannot be ruled out. For example, when, during an inspection of a received complaint, signs of a crime or offense are discovered. Then a report is drawn up on the facts, which is ultimately sent to the control room for immediate response.

When an applicant is refused consideration of his application

It should be noted that any appeal received by the Ministry of Internal Affairs must be accepted, considered and responded to properly. Based on the results of its processing and consideration, the appeal may:

• recognize it as groundless and not support it, while simultaneously stopping the correspondence;
• support, i.e. satisfy the applicant’s demands;
• in the absence of requests, demands, petitions, provide the necessary clarifications of a legal and other nature;
• leave the request unanswered.

The response to the initial appeal is signed by the head of the department (another authorized official), and to the repeated appeal - by the head of the department of the ministry. If a complaint is filed against a decision of the head of a department, the response is signed by the deputy minister. The reasons why the applicant is not given a response are determined by clause 146 of the Instructions.

Important! Court decisions can only be appealed through procedural procedures. The Ministry of Internal Affairs does not consider them.

If the complaint does not fall within the competence of the Ministry of Internal Affairs, it is forwarded to the authorized addressee.

The Ministry of Internal Affairs reminds that the right to appeal to government agencies cannot be abused.

Ministry of Internal Affairs

Secondary appeals, in the absence of new arguments and on the same topic on which a response has already been sent, are left unanswered, and correspondence with the applicant is stopped.

Example 2. Response to the applicant in the form of explanations

As mentioned above, any court decision can only be challenged procedurally. The Ministry of Internal Affairs does not have the authority to make decisions on such complaints. Therefore, when such an appeal is nevertheless received, in response the applicant is sent an explanation of the procedure for appealing court decisions.

On the procedure for considering appeals from citizens and organizations to the Ministry of Internal Affairs of Russia

April 19, 2020 District news

Consideration of appeals from citizens and organizations in the system of the Ministry of Internal Affairs of Russia is carried out on the basis of:

Federal Law of May 2, 2006 No. 59-FZ “On the procedure for considering appeals from citizens of the Russian Federation”;

Instructions on the organization of consideration of citizens' appeals in the system of the Ministry of Internal Affairs of the Russian Federation, approved by Order of the Ministry of Internal Affairs of Russia dated September 12, 2013 No. 707.

The appeal is subject to registration within 3 days from the date of receipt by the Ministry of Internal Affairs of the Russian Federation and consideration within a period not exceeding 30 days from the date of registration.

In exceptional cases, as well as in the case of sending a request, the period for consideration of the application may be extended by no more than 30 days with notification of the applicant.

The applicant is sent a response in writing or in the form of an electronic document about the results.

In accordance with paragraph 19 of the Instructions on organizing the consideration of citizens' appeals in the system of the Ministry of Internal Affairs of the Russian Federation, approved by Order of the Ministry of Internal Affairs of Russia dated September 12, 2013 No. 707, informing by telephone about the receipt of an appeal, the date of its registration and registration number, about the unit carrying out consideration of the application, as well as disclosure of this information to unauthorized persons, is prohibited.

The established procedure is due to the need to protect the rights of applicants, since disclosure of information about the fact of contacting the internal affairs bodies to an unknown person may create a threat to the safety of the citizen who applied, as well as the requirements of Federal Laws of February 7, 2011 No. 3-FZ “On Police” and of July 27 2006 No. 152-FZ “On Personal Data”.

If you believe that as a result of the actions (inaction) of officials of the Russian Ministry of Internal Affairs system, your rights, freedoms or legitimate interests have been violated, including the lack of a response to the appeal, you have the right to appeal these actions (inaction) by contacting a higher official, a higher internal affairs body or the prosecutor's office in compliance with the requirements of the Federal Law of May 2, 2006 No. 59-FZ “On the procedure for considering appeals from citizens of the Russian Federation.”

Complaints about decisions made by an official of a structural unit of an internal affairs body are submitted to the leadership of this body. Complaints about decisions made by the head of the internal affairs body are submitted to a higher internal affairs body.

If you disagree with the response of the territorial body of the Ministry of Internal Affairs of Russia at the regional level based on the results of consideration of your complaint, you can contact the structural unit of the central apparatus of the Ministry, whose competence includes resolving the issue, or the Ministry of Internal Affairs of Russia.

In addition, you have the right to appeal the actions (inaction) of internal affairs officers in court.

The reception office of the Ministry of Internal Affairs for the Republic of Karelia is located at the address: Petrozavodsk, Karl Marx Street, building 18.

Reception of citizens by the senior staff of the Ministry of Internal Affairs of the Russian Federation is carried out from 10 a.m. to 1 p.m. in accordance with the schedule, which is posted monthly on the official website of the Ministry of Internal Affairs of Russia - www.mvd.ru (three double dot em-ve-de dot ru) in the subsection “Schedule of reception of citizens” section “For citizens”.

An appointment for a personal appointment is made by personally contacting the Reception Office of the Ministry of Internal Affairs of Russia, as well as on the basis of an application sent to the Ministry of Internal Affairs of Russia in written or electronic form.

In addition, you can make an appointment for a personal appointment by calling 8 495 667 72 64 from Monday to Friday inclusive from 8 a.m. to 10 a.m.

In the Olonetsky district, with the participation of social activists, an educational conversation was organized for police officers

ATTENTION! The Rosreestr Office for the Republic of Karelia runs hotlines dedicated to new bills

Common mistakes when filing online complaints

Error 1. For your information, it is prohibited to inform the applicant by telephone about the receipt of an application by the Ministry of Internal Affairs, as well as about the results of its consideration. Disclosure of this information to third parties is also prohibited. This is evidenced by clause 19, part 3 of the Instructions.

Error 2. If the complaint was received on the day before a weekend or holiday, it is registered on the first working day following it.

Error 2. It is noteworthy that under some circumstances it will not be possible to withdraw a filed complaint. For example, if it contains facts indicating a crime or offense. Under these circumstances, the Ministry of Internal Affairs must conduct an inspection and take appropriate measures.

Answers to frequently asked questions

Question No. 1: The applicant’s first appeal was rejected. Is it possible to address the same issue again after some time?

You can apply again immediately after the reasons for which it was not considered have been eliminated.

Any refusal to consider or accept an appeal is justified, i.e. it explains the reason for the refusal. When you receive a refusal, you need to pay attention to it first. If the reason can be corrected or eliminated, then it is eliminated accordingly and the appeal is submitted again.