The complaint was resolved kupov 01/25/2019
Comments
Hello . I've been waiting for a refund since December 11th
We have submitted a return request within 14 days of purchase, this should make returns easier. Or are there no laws written for them at all? Why are you waiting so long and not applying anywhere? Knock on all doors to speed up the process. If you have free time, go to the store where you bought it, stand there, drive away customers by talking about your case and about hundreds of thousands of other deceived people. The more actions you complete, the faster you will get your money back.
For what reason do you refuse furniture? We just want to give up because we waited a month for the sofa and it’s still not in stock, I’m just shocked by this bunch!
Because we bought it without reading the reviews. And they only found out later that all their furniture was of very low quality, everything was falling apart and sagging, and everyone was denied a warranty. And what’s the point of exchanging fleas for soap if they only have rubbish. In stores, you choose furniture of one quality and they will bring you from the warehouse a completely different one. All delivery deadlines are missed, people wait for months. The entire Internet is littered with negativity, not one good review. They only have fake comments on the site; they don’t let bad ones through. Go to the store and make a return. If they bring it to you and you sign the acceptance certificate and it falls apart in a week, it will be more difficult to return it. They will tell you that your case is not covered by warranty, it is your own fault and blah blah blah. It’s very crazy to see such a scam in our time, as if the 90s never left. I have a lot of free time, I’ll be inundated with claims and will conduct a *PR campaign* if they don’t pay by the 15th.
My wife and I have been waiting for a month for a sofa with a wall to be brought to us, fed with promises and breakfasts. We will wait until the deadline for transferring the goods expires. In our case, 41 days under the contract, and if nothing is decided, we will file a lawsuit for a refund of the money.
Yes, I also tried to write a comment on the site itself, but they don’t let complaints through, you bastards!
Hello, on December 13, 2020, an application was drawn up for a refund of money for furniture on the card within 10 working days. When I call the store, I hear nothing but promises. In Kazan, the service is the same bad as everywhere else in this company (Lots of Furniture) I am submitting an application to Rospotrebnadzor and to the court.
Do you think I'm sitting still? I've already gone to the store 10 times, everything is the same. Wait! Same thing on the hotline. I took the claim to the store, within 10 working days if I don’t receive an answer, then I will go to court. And the trial won’t be scheduled right away either, it’s time again. And so, the law is not written to them. People wait 2-3 months for money to be transferred to them for goods they did not receive.
Request for refund a lot of furniture
Application for a refund of a lot of furniture I did not agree to this extortion! At the sales office of this furniture, so to speak, the sellers were rude, rude, and refused to give a copy of the previously written complaint. I had to conduct an independent examination and go to court. 3 or 4 court hearings passed, and the company’s representatives were not present at any of them! Before the last one, a lawyer contacted me and offered a settlement out of principle, but I didn’t agree! further! the contract was drawn up and the individual entrepreneur who now does not belong to this store for some reason, she has no money, she doesn’t work anywhere, the bailiffs can’t do anything! that’s the story! A terrible sofa, assembled with snot, cardboard in the sides, one wall is just a stretched piece of material, the same thing on the back. The return application has been written, I've been waiting for a week. It would be better if I walked past this sharaga! Do not buy this furniture in...
How to return furniture to the Mnogo Mebeliye chain of stores
The “Mnogo Furniture” store offers furniture to suit different tastes and budgets. Like any seller, there are issues with returning goods for various reasons. The color didn’t suit some people, the dimensions didn’t suit others, and some people ended up with low-quality furniture. In each of these cases, you need to know how to return such an item back to the store, what are the specifics of returning to “Lots of Furniture,” as well as the time frame for carrying out this procedure. Let's consider all these questions in our article.
Request for refund a lot of furniture
I'll wait a few more days and then I'll definitely go to court. I no longer have the strength to fight this deceiving company! They deliberately fill out patronage orders incorrectly - the money does not reach the recipient and is returned to them! My order did not include the card number, the recipient was spelled incorrectly. I'm fighting them to get my money back. How long does your fight with them last? My strength is already running low. Endless store visits and phone calls don't help. You probably need to go to court and file for moral and material damages, including the cost of gasoline and telephone calls. I've been trying to get my money back for a month now. I submitted a claim for a low-quality sofa in September, the sofa was taken away in October, the report was delivered for two weeks later - because of this, I could not apply for a return. Yesterday I received an answer by email: Good afternoon, Evgeniy! Thank you for the information you provided.
A lot of furniture - refund for a low-quality sofa
Is it possible to return it? Return Terms and Conditions
The return of purchased furniture of proper quality in accordance with the law “On the Protection of Consumer Rights” is possible. But, you can only count on replacing a product that did not suit you for various reasons with a similar one. It is possible to return the money paid only if the seller does not have an analogue and he cannot provide it to you in the near future. Please remember replacements and returns are not always possible. Furniture made to order or included in a set cannot be replaced or returned back to the store.
If you purchase low-quality furniture, you have every right to return it. In this case, you can demand the following from the seller:
- refund of the full cost of the purchased item in exchange for its return;
- replacement with other similar furniture with recalculation of cost (surcharge or discount);
- reducing the purchase price for the product;
- free repair.
Upon return, the seller has the right to conduct an examination in order to establish the reasons for the defect. If it is established that the defect arose as a result of improper use of the product, then there can be no question of satisfying the buyer’s requirements. If there is a manufacturing defect, you have every right to a return. A specialist from the Mnogo Furniture store can carry out an examination at your home.
To return a purchased item back, you must fill out a special form. The form of this form can be found on the official website of the company. After this, you need to come to the seller with a completed form and passport and issue a return, replacement or repair of your choice.
It is worth noting separately that the deadline for returning quality goods is 14 calendar days from the date of purchase. If it is a low-quality product, then you can return it back to the seller during the entire warranty period. If this period is not established by either the manufacturer or the seller himself, then as a general rule it is 2 years from the date of purchase.
Procedure for returning prepayment for furniture: step-by-step instructions
Refund of prepayment for furniture is carried out based on the client’s application, which is submitted in writing or electronically. The seller is obliged to review it within 10 days and return the money to the buyer . Let us analyze the algorithm of consumer actions in more detail.
Step 1 – Making a claim
If the client changes his mind about buying, he must contact the seller in writing with a complaint. The appeal is drawn up in free form according to the following rules:
- The “header”, which is located in the upper right corner of the A4 sheet, contains information about the store and the buyer. The applicant writes the exact name of the legal entity or entrepreneur engaged in the sale of furniture. You also need to enter information about the location of the store. Then the full name is indicated. Client's residential address and contacts.
- Then the main part of the appeal is written, which should reflect information about the date of the advance payment, the item of purchase (exact description of the furniture), and the reasons for the return. To substantiate the application, references are provided to the provisions of Law No. 2300-1 applicable to the situation that has arisen.
- In the petition part, the client formulates a specific demand for termination of the transaction and return of funds.
Finally, the applicant draws up a list of applications, followed by a date and signature.
The application must be accompanied by an agreement, payment receipt, and warranty card.
If you ordered furniture with prepayment and you need to return it, contact an experienced lawyer to get advice on what to do in such a situation. A qualified lawyer will help you prepare the necessary documents and file a claim with the seller.
Step 2 – Apply for a refund
You must submit your application within the deadline established by law. For high-quality furniture, there is a two-week period for making a decision to cancel the purchase. For low-quality goods, you must comply with the terms of warranty service, which provides for the opportunity to contact the seller within one to two years after payment for the product.
We must remember! The claim must be handed over to the seller specifically against signature, so that the buyer has proof of timely filing of claims. If it is not possible to visit the store in person, the application is sent by registered mail with notification.
Step 3 – Termination of the contract and transfer of funds to the buyer’s account
After receiving a claim, the seller has 10 days to consider it. After the expiration of the specified period, he must transfer the money to the buyer or give it in cash.
It happens that a store checks low-quality furniture using an examination. In this case, the time frame for consideration of the claim is increased until an expert opinion is received. The buyer must be notified of the timing of the study and receive a refund as soon as possible after its completion.
If the store refuses a return
If, upon verbal contact, the seller refuses to return the goods to you, write a written statement to the store. In it, indicate the name of the addressee, his address, as well as your data (last name, first name, patronymic, residential address and telephone number). Next, describe the circumstances of the purchase, the reasons for returning the item and the requirements for the seller. Don't forget to date and sign the application. It should be accompanied by a receipt or sales receipt from the store, or an expert opinion. The period for the store to respond is 10 days.
If you do not receive a response within this period or it is negative, you should file a complaint with Rosportebnadzor or the prosecutor’s office, or with a statement for the protection of consumer rights in court.
A complaint to Rospotrebnadzor and the prosecutor’s office is drawn up similar to a complaint to a store. It should only be supplemented by the fact that the answer was not received or was received, but negative. A copy of the buyer's response, if any, is added to the list of documents. Simultaneous appeal to Rospotrebnadzor and the court is allowed.
An application for the protection of consumer rights should be submitted to the magistrate court, if the value of the claim is less than 50,000 rubles. If the price is higher, the application is addressed to the city court. No state duty is paid. The period for consideration of the case depends on the authority. If the magistrate court, then it is 1 month. If it is a city court, then 2 months. Any court decision can be appealed to a higher court.
Application for a refund for a sofa of good quality
So what do you think? To date, the money has still not been received! And the money, I think, is quite large (26,990 rubles) and for me, as a young man, it is important to get it back. When I presented this claim in my next call to the hotline, they told me that they could not comment on the information in any way and at the moment the application had still not been agreed upon (although I remember just a couple of days ago it was still agreed upon and the money was about to arrive ). Attempts to reach the girl on the line had no consequences, they were unable to contact the claims department, when asked how you interact in terms of sending complaints to them (which I sent through the so-called “ communication with the call center” there are already several employees) there was no response.
Is it possible to return furniture to a store under consumer protection laws?
Quite often in furniture stores there is an advertisement: “Furniture cannot be exchanged or returned . Store employees can also verbally state such rules adopted in their establishment.
However, such statements are, to put it mildly, disingenuous . Furniture is an ordinary product, the sale, return and exchange of which is regulated by the Law “On the Protection of Consumer Rights”.
Dear readers! Our articles talk about typical ways to resolve legal issues, but each case is unique.
If you want to find out how to solve your particular problem, please contact the online consultant form on the right or call the free consultation numbers:
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With regard to furniture, this law has several subtleties that should be understood.
You can learn about who can be a consumer and who cannot from our article.
Hotline number Many Furniture 8-800
The chain of stores of the group of companies is huge. But there is no need to waste time searching for office phone numbers of a specific store. Across Russia there is a Unified Hotline Lots of furniture 88007003585. Created to solve consumer problems, to control the quality of services related to timely delivery and assembly of goods.
The phone works around the clock, without breaks or weekends. It is important that a call from a subscriber located in Russia is free.
To ensure that the complaint is justified and the issue is resolved promptly, it is recommended to prepare for calling the operator:
- know the number and date of the contract;
- FULL NAME. delivery and assembly workers;
- take photos or videos of defects.
Is it subject to exchange or return?
According to Russian legislation, the buyer is given the right to return low-quality or other furniture that has significant deficiencies not only during the warranty repair period, but also after its completion.
In addition, according to the same law, the buyer can return furniture of proper quality, but such returns have significant restrictions .
Which one I didn't like
You should know that the buyer has every right to exchange furniture if it does not suit him for one reason or another, and the buyer is not obliged to explain and justify the reasons for the return or exchange.
According to Decree of the Government of the Russian Federation No. 55, the exception is furniture sets or kits that belong to the category of complex technical products.
By law, the seller is not obliged to exchange such headsets or return the money paid by the buyer for them. Thus, in the case of purchasing a separate piece of furniture, for example, a table or sofa, the buyer can return them to the store .
Is it possible to return gold jewelry to the store? Find out the answer right now.
Within 14 days
The main condition for returning a piece of furniture of proper quality is the period of its purchase .
The consumer has the right to return quality furniture within a period not exceeding 14 days from the date of purchase.
If you apply after the deadline , the seller has the right to refuse the buyer an exchange or refund.
If it doesn't fit in size
The return of upholstered furniture that does not suit the buyer with its size is also regulated by the law “On the Protection of Consumer Rights”, which states that the buyer can return or exchange furniture in a situation where it does not suit the consumer in size, style, consumer qualities and other reasons .
Consequently, the buyer can return unsuitable furniture if the return terms and conditions are met.
Made to order
Unlike factory-made and other furniture sold in stores (for example, in “Lots of Furniture”), the design of furniture made to order is agreed in advance with the buyer , the guarantee of which is an agreement concluded between the customer and the manufacturer.
In this situation, the manufacturer provides services for the production of furniture, due to which Articles 28 and 29 apply. "Law on the Protection of Consumer Rights". According to them, the buyer is given the opportunity to return furniture in situations where:
- the deadlines for eliminating detected minor defects have been exceeded;
- a significant flaw has been discovered.
According to the law, a significant defect is considered to be an irremovable or re-appearing defect, or a defect, the elimination of which requires large time or financial costs .
Thus, it will not be possible to return custom-made furniture to the manufacturer that does not fit for any reason.
To return or exchange furniture of inadequate quality, you will need to use an examination to prove the presence of a defect or a violation of consumer rights specified in the contract for the provision of services.
Refund procedure
How to return furniture back? The rules for returning furniture and the conditions for refunds depend on the nature of the buyer’s complaint to the seller and the violations committed.
For quality
In order to return quality furniture to the store, the following conditions must be met:
- This must be a separate piece of furniture that does not fall into the category of complex technical products (furniture sets and sets).
- The deadline for filing a claim is less than 14 days from the date of purchase , and the receipt for the purchase of the piece of furniture is retained.
- The furniture has not been used , its presentation and appropriate consumer qualities have been preserved, it is desirable to have original packaging.
Penalty for failure to deliver on time
If the ordered furniture is not delivered within the time specified in the contract, the buyer has the right to set a new deadline , demand termination of the contract and return the money, or demand payment of a penalty.
If the amount of the penalty is not established by the purchase and sale agreement or the agreement for the provision of services, then its amount is 3% of the cost of the work for each day of delay, but not more than the entire amount of the order. The buyer's requirements must be fulfilled by the seller within 10 days.
claims for violation of furniture delivery deadlines.
Who judged the return of a lot of furniture
In your case it is 84.95 rubles. for each day of delay, starting from July 21, 2014 until the day of return of the paid amount. Refunds and payment of penalties must be made within 10 days. 2. set the seller a new reasonable deadline for transferring the goods and also paying a fine (penalty) in the amount of 0.5% of the prepayment amount. In relation to your situation, a reasonable period is, for example, until 08/05/2014. If the seller does not meet this deadline, then you can change the demand for a refund and insist on paying two penalties (for violating the deadline established by the contract and for violating the deadline established by you.
